Volunteering support officer jobs

Location:  Hybrid working - Part London office-based and part home working. The post holder will work a minimum of one day a week in the office. 

Salary: £31,800 per annum 

Hours: 35 hours per week 

Closing date: Tuesday 13 January 2026 at 10.00am 

Interview date: Wednesday 21 January 2026 

This is a 6-month fixed-term maternity cover. 

Who we are looking for 

Breakthrough T1D is the UK’s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. A year into our exciting rebrand from JDRF to Breakthrough T1D, we’re looking for an enthusiastic and motivated Corporate Partnerships Officer to help us build on this momentum. 

An experienced corporate fundraiser or business to business sales professional, you will have generated income from partnerships before in similar roles. You will be target focused and able to use a wide range of corporate and commercial products to secure, retain, develop and grow long term income generating partnerships. You will be ever-curious, always seeking to improve your skills and adopt new approaches. 

Experience required 

You’ll have previous experience of: 

• working in fundraising or experience of working in an income generating position in a client facing role 

• developing relationships with key clients and individuals 

• managing multiple client accounts in a commercial and/or charity setting and maximising income from these through proactive stewardship 

• researching and developing new business opportunities 

• the development and delivery of compelling proposals, presentations and pitches 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 

• Flexible working and will consider compressed hours 

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 

• Season ticket and cycle loan 

• Pension scheme 

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

At Breakthrough T1D we do understand that AI (Artificial Intelligence platforms like ChatGPT) can be a useful tool for candidates to assist in applying for our roles. We ask that applicants do ensure their authentic voice is present, and we look forward to seeing examples of your specific experience. 

We are looking for enthusiastic, passionate and driven people to join our growing fundraising team.

Our Sunflower Appeal launched in June 2025 and aims to raise £5million by 2029 to open a new cancer centre at the Princess Royal Hospital, Telford. This will double chemotherapy capacity in the region, as well as adding outpatient clinics and diagnostic facilities for the first time in Telford. This is our biggest appeal to date, and we need to make sure that our fundraising team is robust and able to rise to this challenge.

We’re looking for people to support our amazing community of fundraisers and donors in the following areas:

- Corporate- we work with business from around our region, building long-term charity partnerships, engaging them in supporting events, and involving their teams in volunteering opportunities. One of our new team members will help us build on our programme of corporate engagement, looking across the region to identify and engage new supporters, as well as working closely with our existing friends in the business community. This role can be based at either our Shrewsbury or Telford office.

- Community- Community fundraising is at the heart of our charity, and we are constantly amazed by the commitment and creativity of our supporters across the region. We are looking for another member of our team to support community fundraising and make sure our community have a brilliant experience with us. This role will have a specific focus on building our support in Telford & Wrekin and will be based primarily in our Telford office.

Our Fundraisers need to be able to build successful relationships and will be motivated to make a real difference to their local community through their fundraising efforts. They will be confident, engaging and able to communicate our message to a wide range of people. They will be resourceful and able to identify opportunities, getting people involved in a way that suits them, and adds real value to our cause.

We are looking for the equivalent of two full time people to fill these roles. This could be one person working in each area, but we will consider part time and job shares opportunities for the right candidates.

We will be running a single recruitment process to fill all roles, to ensure we get the best mix of skills in the team. To apply, please indicate your preference for either Corporate or Community work in your covering letter or let us know if you are interested in both areas.

Please note that these roles require significant travel to visit our supporters, so a driving licence and access to a vehicle is essential.

We are looking for someone with great communication and project development skills to join us as a LiveLife Project Coordinator. Joining a busy and highly effective team, this role will help deliver two major programmes of work for Lingen Davies. With a primary focus on cancer awareness raising to address health inequalities (early diagnosis, cancer screening and prevention), we use a range of activities and settings to effectively engage with the public and target communities. This work is focussed in the following areas:

• Cancer Champions Project (focus on Telford). Working in partnership colleagues, along with NHS Shropshire Telford &Wrekin, and Qube, to deliver and maintain the Telford component of the project.
• LiveLife community cancer awareness programme. Our Lingen Davies community health promotion initiative, bringing cancer awareness to communities across the region.

Opportunities and demand for our projects are growing, and we’re looking for a capable, enthusiastic and self-motivated person, who is passionate about improving health outcomes across our community. If this sounds like you, we would love to hear from you.

Please note, this role involves significant travel across our region. Therefore, a full UK driving licence and access to a vehicle is essential.

Location: HMP Wymott
Department: Prison delivery
Salary: £11,310 per annum
Hours: 14 hours (2 days a week)
Contract Type: Fixed Term Contract
 
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
 
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Wymott. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
 
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
 
This role is a fixed term role until 31st December 2026 with the opportunity to be made permanent subject to contract renewal.
 
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
 
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
 
Please note this role is subject to contract award
?Interviews are planned 22nd January 2026
 
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
 
REF-225 712

Overview

The Campaigns and Alumni Relations Office (CAR) at the University of Sheffield is dedicated to inspiring alumni (former students) and supporters to make philanthropic gifts, as well as giving their time and expertise. A donation to the University of Sheffield can change lives, from supporting students in financial need to furthering world-leading research.

As part of the Individual Giving team in CAR, this role encourages people to make gifts of up to £10,000 using a data-driven approach and a range of communication and fundraising channels. The Fundraising Officer will also coordinate our community fundraising and in-memory programme to typically raise over £150,000 per year, as well as project managing direct mail, digital appeals and stewardship communications.

Acting as an advocate for philanthropy, you’ll support and motivate volunteer fundraisers and play a significant role in delivering the University’s flagship fundraising event, the Big Walk. You’ll also support the team to deliver fundraising and donor impact communications using a range of channels (email, print, web and video). On an ad-hoc basis you’ll manage our team of scholarship ambassadors to help engage donors, this may include coordinating small telephone fundraising sessions. 

This role would suit someone who excels at managing relationships and is confident interacting with donors and fundraisers on a daily basis. The successful candidate will also be a skilled project manager and communicator, able to juggle multiple tasks and think creatively to overcome problems.

Main duties and responsibilities

● Plan and deliver key fundraising projects using a range of channels (email, direct mail, events) to make direct asks for support through gifts and community fundraising.

● Ensure that all supporters have an exceptional experience and coordinate activities that demonstrate the impact of philanthropy in a meaningful and personal way to retain all donors.

● Support the wider team with elements of larger, multi-channel appeals. This will include building relationships with beneficiaries, suppliers, copywriting, using our mass email platform and manipulating data to personalise appeals. 

● Deliver community fundraising activities primarily the Big Walk, supported by the Individual Giving Manager and the Communications & Events team.

● Manage relationships with long-standing community fundraisers, as well as supporting ad-hoc fundraisers to maximise donations, showcase the University’s work and raise awareness of philanthropy. Proactively identify opportunities to build the supporter community and increase participation in fundraising.

● Manage relationships with corporate partners capable of sponsoring or participating in our fundraising activities, such as the Big Walk.

● Work with the team of scholarship ambassadors (students who have benefitted from donations) to gather and create content that tells their stories and demonstrates impact to donors.

● Oversee the day-to-day operations of ad-hoc telephone fundraising sessions. Including training and motivating the students, enabling them to make direct asks.

● Coordinate the fundraising team’s shared inbox and phone line, including delegating to other members of the team. Act as a key point of contact for donor and fundraiser enquiries, ensuring each supporter receives the highest level of customer service and

● Ensure that accurate records are maintained on the CRM database, Raiser's Edge and use JustGiving to optimise fundraising. Work with large datasets to personalise appeals and communication approaches, working to a data processing brief.

● Ensure fundraising activity fulfils its regulatory and statutory obligations (GDPR and Fundraising Regulator Code of Conduct) and its obligations for the health and safety of fundraisers and event participants.

● Carry out other duties, commensurate with the grade and remit of the post.

*This role will involve some flexible working for telephone appeals and events, outside of core hours - time off in lieu will be granted.

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Essential criteria

● Experience in fundraising, volunteer management, marketing or a relationship focused role (assessed at application / interview)

● Experience building and managing supporter or customer relationships with integrity and sensitivity (assessed at application / interview)

● Experience delivering communications or marketing projects to different audiences across a range of channels including print and email (assessed at application / interview / selection task)

● Excellent written and verbal communication skills, with the ability to make direct asks for support through written communications (assessed at application / interview / selection task)

● Experience of working collaboratively and flexibly, as part of a team, and with colleagues from across teams and the wider organisation (assessed at application / interview)

● Ability to deliver an outstanding supporter experience whilst acting as a passionate ambassador for the University (assessed at application / interview)

● Ability to manage and progress multiple projects across a busy and varied workload, including producing and working to clear briefs, project plans and deadlines (assessed at application / interview)

● Understanding of the principles of fundraising and a genuine belief in the transformative power of philanthropy in Higher Education (assessed at application / interview)

● A creative approach to problem solving with the ability to react and work flexibly in a fast-paced and dynamic environment (assessed at application / interview)

Desirable criteria

● Ability to manage and motivate individuals, volunteers and/or a team to achieve targets (assessed at application / interview)

● Experience of Raiser’s Edge database or equivalent CRM database and a high level of attention to detail when it comes to working with data (assessed at application / interview)

Further Information

Grade: 6

Salary: £32,080 - £36,636 per annum

Work arrangement: Full-time - flexible arrangements considered

Duration: 12-month contract, starting January or February 2026

Line manager: Head of Individual Giving

St Peter’s is seeking a talented and motivated professional to take the lead in configuring and administering two key IT systems that underpin our volunteer management and HR/Payroll systems. This pivotal role will ensure our systems deliver maximum benefit—enhancing volunteer and employee experience, driving operational efficiency, and ensuring compliance.

What We’re Looking For

• A proactive problem-solver with strong technical aptitude.
• Someone eager to develop expertise quickly in new systems.
• Excellent communication skills to engage with employees, volunteers, and system champions.
• A collaborative team player who thrives in a project-driven environment.

What we can offer you:

• Salary of up to £35,000 per annum, dependent on experience
• Full time, 37.5 hours per week, Monday – Friday
• Fixed term contract, 12 months

Interview Dates: January 5th, 7th, and 9th

If you would love to work in support of a great cause, then do get in touch to learn more about the role.

We will review applications as they come in and therefore, we may close the vacancy before the closing date, so candidates are advised to apply early.

We know sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could just be what we're looking for!

All applicants must be eligible to work in the UK before they apply for a vacancy and be able to provide evidence of this. 

About the Service

Children and young people who are looked after don’t always have a trusted adult that they can rely upon for support, with many young people not having someone that they can talk to or trust.

Our independent visitor service provides looked after children and young people with an adult volunteer who spends time with them, offering support and friendship whilst being a positive role model to enable young people to build on their confidence and self-esteem, whilst helping learn new skills and raise their aspirations.

The Vacancy

We are looking for a passionate and enthusiastic IV Coordinator, to work 28 hours per week who will be responsible for the day to day running of the independent visitor service.

You will be responsible for managing and developing a pool of volunteers which includes the recruitment, training, and induction of new volunteers to become volunteer independent visitors, before matching them with a young person who has been referred to the service.

You will provide continuous support to volunteers to ensure that the service is being delivered to a high standard, and that children and young people are safeguarded at all times.

You will also be responsible for monitoring volunteer visits, budgets and ensuring that risk assessments are undertaken as required, whilst acting as a link between NYAS and the local authority by liaising with social workers, carers and other professionals.

For more information, please view the attached job description below.

This role is a home-based role however to meet the requirements of the role you must live within the geographical area.

In your application, you will need to evidence, using specific examples, how your skills and experience meet the criteria laid out in the person specification, within the job description attached. Requirements include:

• Proven experience of face-to-face work with children and young people in a social care setting, particularly children in care.
• Knowledge and experience of the recruitment and training of staff and/ or volunteers.
• Experience and an understanding of child protection and safeguarding procedures.
• Ability to communicate effectively.

NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.

In accordance with UK immigration law, NYAS is required to ensure that all prospective candidates have the legal right to work in the United Kingdom. Therefore, proof of eligibility to work in the UK will be required as part of the recruitment process.

We reserve the right to close this vacancy early once we receive a high number of applications.

About NYAS

As an established leading rights-based charity, NYAS (National Youth Advocacy Service) is well positioned to ensure that children, young people, and adults across England and Wales are fully respected, represented, and supported in expressing their views and having their rights upheld.

We work with care-experienced children, young people, and adults who are often reliant on statutory services suffering the negative impact of the cuts in public expenditure. Our combination of social care and legal services places us in a unique position to ensure that they receive the services they need and that their voices are heard.

We are an equal opportunities employer and we are committed to creating an inclusive environment which means NYAS welcomes applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.

 NYAS is proud to share that we are a Disability Confident Employer and we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.

Work with us to help change young lives.

We’re offering an exciting opportunity for a dynamic and creative individual to become part of our small but committed team. As we develop our new income strategy aimed at increasing and diversifying our fundraising, this is a pivotal moment to contribute to our growth and help us achieve our ambitious income targets.

In this varied and rewarding role, you will work across multiple areas of fundraising and event coordination to secure vital funds that enable the Trust to continue our impactful work.

We are seeking an enthusiastic and motivated individual, who is passionate about our work and enjoys building relationships. Working closely with the fundraising team, senior volunteers, and colleagues in the wider team, you will take a leading role to deliver engaging fundraising events, activities and campaigns and expand the Trust’s portfolio of events, challenges and initiatives.

The ideal candidate will be proactive, a strong team player and have excellent organisational and communication skills. You will be a strategic thinker, have a willing attitude and enjoy working in a fast-paced environment.

This is a full time permanent role with a minimum of 3 days a week in our Central London office, offering increasing annual leave entitlement based on length of service, as well as office closure between Christmas and New Year. Plus two days for Rosh Hashanah and one day for Yom Kippur should they fall on weekdays.

Key responsibilities

Events

· Oversee, coordinate and deliver our calendar of fundraising events including logistics and administration.

· Help organise our annual Appeal Dinner, the Trust’s flagship fundraising event, overseeing all administration, liaising with internal and external stakeholders and oversee adverts in Appeal Dinner brochure.

· Liaise with companies to arrange corporate events with Holocaust survivor speakers and develop relationships with existing and new companies to increase income in this area.

· Oversee and work with Young HET supporters to motivate them to fundraise for the Trust

· Work with other colleagues to market events through targeted messaging.

· Develop ideas for new fundraising campaigns, initiatives and events to grow income and cultivate new donors.

 

Community Fundraising

· Support fundraising campaigns including the coordination of appeals, newsletters and mailouts.

· Establish a programme of fundraising challenges (such as marathons and sporting events) to generate income and supporter engagement, building key relationships.

· Work with our Education and Outreach teams to oversee engagement and support from schools, synagogues and other institutions.

· Lead on digital fundraising campaigns and prepare content for social media.

 

General

· To manage the acknowledgment and thanking of donations and help to ensure the database is maintained.

· Work collaboratively with the Fundraising team on current and future fundraising strategy and activities, to shape fundraising priorities.

· Comply with relevant legislation with regards to data protection including General Data Protection Regulation and the Data Protection Act 2018.

· As part of a small team, to contribute to other areas of the Trust’s work as required.

Follow the link to our website to find out more!

£30,305 - £33,145 | Full-time 35 hours per week (part time at four days per week will be considered) | Based at our offices in Clapham, near Settle, with a mix of office and home working.

Are you an experienced and self-motivated fundraiser who wants to make a difference to people, landscape and wildlife in the Yorkshire Dales?

We’re looking for a Development/Fundraising Officer to join our Corporate Partnerships team, helping to develop and grow our income in this vital area.

This is an exciting time to join YDMT, with a new strategy in place and ambitious vision to increase the impact of our work.

About Yorkshire Dales Millennium Trust 

We are a charity doing big things to help to support people, landscape and wildlife in the Yorkshire Dales and surrounding areas.

We deliver diverse and inspirational projects, helping to plant 1.6 million trees and securing the future of more than 850 hectares of wildflower hay meadows, creating habitats for our wildlife and combatting climate change. We are passionate about inspiring disadvantaged groups and future generations to care for this special area.

About the role

The focus of this role is to develop and grow income from corporate partnerships, helping us build on our award-winning approach to this area of fundraising.

This will involve working closely with our Development Manager to ensure excellent stewardship of existing partners, helping us to develop long term strategic partnerships tailored to a company’s CSR or ESG objectives. You will also help with the planning and delivery of an exciting volunteering programme geared around hands-on habitat creation and management work in the Yorkshire Dales, Nidderdale and Forest of Bowland.

To support our growth plans, you'll play an important role in our business development activity, helping to increase corporate income. This will involve prospect research, helping with the planning and delivery of corporate engagement events and cultivating opportunities for additional funding from existing partners.

We offer a working environment where everyone is valued and empowered to make a difference. As a member of a relatively small and supportive team, there will be plenty of opportunity for you to expand your skills, supporting our wider fundraising efforts and project delivery work.  

About you

We’re looking for a self-motivated, organised and creative fundraiser or sales person with proven experience in relationship management.

You will have excellent people skills and an ability to develop strong relationships with corporate partners as well as colleagues and supporters. You will also have good written skills, with experience of creating compelling and engaging communications that inspire and engage your target audience.

Delivering exceptional volunteering events is key to the success of our corporate partnerships, so experience in the planning and execution of engaging in person events will be of real value.

A key part of the role will be to support our business development activity, which will require strong research skills and an ability to identify prospects that share our passion for delivering positive social and environmental impact. Experience using a CRM system to cultivate new business will be a key asset in this role.

Underpinning all of this is your ability to work within our culture – which means sharing our values of being creative, caring, honest and enabling.

The deadline for applications is 11.59pm, Sunday 4th Janaury 2026.

Interviews will take place w/c 12th Janauary 2026.

Join an amazing charity that makes a difference for the more than 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

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We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

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As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.

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About you:

The Creative and Content Officer is an exciting role at MDUK, that will sit within the Marketing and Communication Team. 

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You will develop and create impactful content across a wide range of formats, managing production workflow, and supporting our brand work.

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You will help deliver projects using your skills and those of external partners in the production of content such as design artwork, social graphics and copy. You will also support in the project management of creative projects.

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About us:

Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically. 

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This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.

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Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.

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Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offerrange of benefits includes ​great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...

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Location: We operate a hybrid model (home and office, London SE1). 

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Closing date: Tuesday, 6th January 2026

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NB Interviews likely to be held on Monday, 12th January 2026

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Please download the job description to see full role responsibilities

Location: Hybrid
Department: Finance and Operations directorate
Salary: £37,300- £41,000
Hours: Full Time (35 hours per week)
Contract Type: Permanent

Closing Date: 12th January 2026, 10.00am 

Benefits: 10% employers pension contribution (NEST) HSF Health cash Plan-covering employee partners and dependants under 18 28 days Annual Leave plus bank holidays and increases with length of service 2 hours weekly wellbeing time out Employee assistance program , offering GP advice lines, virtual doctors, prescription services, emotional wellbeing support, a legal help line and counselling. Funded eye site test (Specsavers) Pay it forward days- 2 days volunteering Mindful Employer Perkbox and Reward Gateway – discount platforms

Overall Purpose

This role works as part of a flexible delivery team to support the development, delivery and management of initiatives that enable and demonstrate our members ability to transform the NHS.

It works across our transformational programmes to support and facilitate a structured approach to the implementation and delivery of complex initiatives aimed at transformation within the NHS, within the organisation and in partnership with external stakeholders.

The post holder will play an important role in helping the organisation understand the context, shape our initiatives and capture the progress we’re making towards the change we seek.

Overall Objectives

The postholder will work with and support cross functional team working in / across a number of initiatives, supporting the development and delivery of a range of approaches to driving social change.

It will be responsible for the practical capture and collation of shared learning and identifying interdependencies between programmes and the team and supporting the delivery of impact for NHS charity members, communities and beneficiaries.

This role would suit a proactive, highly organised individual who enjoys working in a team to deliver impact and who wants to work across a range of approaches to deliver transformation within the NHS.

Key Responsibilities

The main duties and responsibilities of the role holder are as outlined below:

Development and Delivery

• Working with Programme Leads and Project Managers, establish and maintain robust up-to-date project management documentation to drive the implementation of NHS Charities Together transformational programmes: including capturing impact and benefits management in line with our overall strategic goals, risk and issue logs, managing milestones, workstream plans.
• Support Project Managers and Programme Leads and where delegated lead processes to convene, capture and synthesise evidence, data and insight from external sources to support the development and design of initiatives.
• Proactively build knowledge and understanding in the subject areas in which we develop initiatives, bringing this to bear in the shaping of existing initiatives and the development of new, and support wider organisational learnings in these domains.
• To review and assess proposed partnerships to support the delivery of initiatives.
• Regularly review and monitor impact against our strategic goals, identifying whether the strategic benefits and impact we seek are being achieved, and presenting recommendations for what progress means for the future strategic direction of our initiatives
• Adhere to internal and external governance processes by coordinating formal papers for key governance, review panels and advisory groups.
• Support the Programme Teams data and impact coordination by monitoring the measures dashboard.
• Support and where delegated lead the procurement and management of external evaluations.
• Coordinate and where delegated lead the delivery of learning and insight activity, including events, data capture, analysis and dissemination of learning and insight from our project related work. Support the production of reports or insight documents.

Stakeholder Management/ Internal and External Engagement

• Manage ongoing stakeholder relationships and partnerships across the breadth of the initiatives we operate, including help troubleshooting issues which may involve a degree of complexity
• Support colleagues in creating new resources and assisting in team planning and impact.
• Support with developing materials for and delivery of support our projects and their stakeholders including briefings, workshops, grant applications and reporting, case studies and training materials for different audiences.
• Work with the communications team to develop and deliver communications plans for programmes ensuring consistency and shared visions
• Coordinate project-specific engagements that are vital to the success of the programme, including with member NHS charities and other external partners.
• Form professional and beneficial relationships with internal and external stakeholders – including at a senior level, representing the department internally and externally, and bringing policy knowledge to bear to support their influencing in line with our strategic goals

Other duties

· Visibly live NHS Charities Togethers values, including our commitment to diversity and inclusion.
· Carrying out the duties of post in accordance with NHS Charities Togethers policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.
· Working flexibly, prioritising workload, and working effectively as part of a team. Demonstrating an ability to work calmly and effectively when under pressure of tight deadlines, to deliver work on time and to a high standard.
· Adhere to relevant legislation, best practice, policies, and processes including, but not limited to charity law, the fundraising regulator, GDPR and professional codes and standards.

This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the post holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.

REF-225 786

Position: Customer Services and Central Administration Officer
Hours: Full time 35 hours per week
Contract: Permanent
Location: Office-based in London N4 with the flexibility to work remotely 1 day per week.
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers.

We are looking for a motivated and friendly Customer Services and Central Administration Officer to join our team and provide outstanding customer support.

As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.

Closing date for applications: 9:00 on Friday 2nd January 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Job Title: Data Compliance & Exams Officer

Location: Victoria, London

Nature of the role: Permanent, Full Time

Salary: £28,000-£32,000 (Dependent on experience)

Pension: Aviva Pension Scheme (With salary sacrifice option)

Purpose of the Role:

We are looking for a diligent individual responsible for the accurate and timely checking and completion of compliance documentation, coupled with the efficient management of all examination processes and learner data. The role requires a good understanding of apprenticeship compliance requirements in line with the Department of Education (DfE), adherence to DfE funding guidelines, and strict compliance with examination regulations (JCQ).

Key Responsibilities

I. Compliance, Data Management, and ILR Submissions

• Compliance Documentation: Collating, monitoring, and managing the compliance documentation of apprentices and their employers. This includes following robust processes that will collate, monitor and maintain accurate compliance documentation of apprentices and employers in time for monthly ILR data submissions.
• ILR Data and Funding: Working closely with other departments to feed into monthly Individualised Learner Record (ILR) data submissions. This includes confirming compliance checks, supporting the submission of monthly data returns, and processing data on the Management Information System (MIS) following DFE funding guidelines and as instructed by the Data and Exams Manager. Documentation must align with internal systems.
• Audits and Compliance: Responsible for executing essential assurance activities and supporting internal compliance checks and audits for both the Apprenticeship programme and the Sixth Form.
• Official Audits: Assisting with the preparation of, and supporting the implementation of required actions arising from DfE audits and any other official compliance audits.
• System Management: Maintaining the apprenticeship digital accounts and liaising with the apprenticeship team and employers to ensure all information is accurate.
• Learner Data: Supporting the management of learner data, including attendance (REMS), class profiles, delivery timetables, and calendar management.
• Data System Proficiency: Training to be proficient in all aspects of the use of REMS and all other data systems, and establishing and maintaining permissions for REMS and other school data systems, ensuring user access relates to job roles and responsibilities.
• Reporting: Preparing reports using SQL Server as required.
• Confidentiality: Maintaining the confidentiality of pupil and staff data and operating in compliance with GDPR.

II. Examination Administration

• Registration and Accreditation: Ensuring accurate and timely processing of learner enrolments, exam registrations, administration, and accreditation.
• Planning and Logistics: Leading the planning and management of exam timetables, invigilation, and processes. This includes preparation of exam rooms, seating and invigilation plans, liaising with other departments and subject leads around exam requirements.
• Security: Ensuring exam security and adherence to JCQ. Managing the secure receipt, storage, and dispatch of confidential examination materials.
• Daily Operations: Overseeing the daily running of examinations, including starting/ending exams and handling malpractice or emergencies.
• Special Needs: Collaborating with the SENCo to coordinate and implement access arrangements for students with special needs.
• Invigilation: Overseeing invigilator training and support.
• Results and Certification: Administration of exam entries and results, including administering access to results for students and SLT members. Coordinating post-results services, such as enquiries about results (EARs) and certificate distribution. Ensuring all data regarding entries and results is accurately maintained in the Management Information System (MIS).

III. General Administrative Support

• Support Queries: Being responsible for providing first-line support for data and exam queries.
• Timetable Support: Supporting in generating and maintaining academic timetables in liaison with SLT members and Apprenticeship Operations team.
• Administrative Tasks: Assisting with administrative tasks like exam room setup, course setup, and supporting exam or enrolment processes.
• Other Duties: Undertake any other duties as required by the Head of Apprenticeship Operations and Delivery or as reasonably requested by the Data and Exams Manager.

Person Specification

Experience and Knowledge (Essential)

• Experience in a similar role is essential, with experience in a school environment being highly desirable.
• Experience in carrying out compliance audits, including DfE/ESFA, within an FE, HE or apprenticeship environment.
• Underpinned by a working knowledge of government funding rules and contractual obligations.
• Knowledge of DfE funding rules.
• Knowledge of JCQ rules is essential.
• Awareness of GDPR legislation and data protection compliance requirements.

Skills and Abilities

• High level of accuracy and consistent attention to detail.
• Ability to meet deadlines and work in a timely manner.
• Ability to work under pressure and prioritise effectively.
• Effective communication and problem-solving skills.
• Ability to build effective working relationships with staff and other stakeholders.
• Proven ability to work both within a team and to use own initiative and work independently.
• Highly organised.
• Reliable, with a "can-do" approach, who takes responsibility and delivers results.
• Ability to show initiative and to prioritise one’s own work.

Desirable Technical Experience

• SQL experience is desirable but not essential.
• REMS experience is desirable but not essential.
• Experience in collecting, recording, and reporting data is desirable but not essential.
• Basic knowledge of Google Workspace applications.

Safeguarding and DBS:

 The successful candidate will undergo an enhanced Disclosure and Barring Service (DBS) check before taking up the post. The postholder must adhere to and ensure compliance with the College’s Safeguarding Policy at all times for the welfare of children, young people, and vulnerable adults. We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

Equal Opportunities: 

Ada is committed to providing equality of opportunity and promoting diversity, ensuring applicants are treated solely on the basis of their merits, abilities, and potential without unjustified discrimination. Ada encourages applications from individuals with a disability who can carry out the duties of the post.

Sponsorship: 

Ada does not have a sponsor licence, and therefore can only consider applications from candidates who have the legal right to work or remain in the UK.

How to Apply: 

Please submit your CV and a brief supporting cover letter outlining your suitability and interest in the role.

Applications are reviewed on a rolling basis, and early applications are recommended.

Good luck with your application!

As Managing Director, you will provide strategic direction for the charity, employing a collaborative leadership style to ensure that the achievement of the charity’s vision and objectives is supported by an engaged and culturally healthy staff team.

You will ensure the projects are run in-line with our policies, legal requirements, and budgets, with an overarching understanding of the charity’s finances and fundraising.

You will also be a figurehead for the organisation, effectively networking, partnering and influencing across sectors.

Lastly, but most importantly, you will be passionate about the transformative power of connection across division, and how the projects we create serve this core purpose.