Welfare Benefit Advisor Jobs in Liverpool
About us
We’re looking for a Monitoring Evaluation and Learning Adviser to join our International Team and support the development and evaluation of international drowning prevention projects and to help build a culture of learning.
Some of the benefits
- Flexible working
- 26 days’ annual leave plus Bank Holidays (pro-rata)
- Outstanding pension scheme (contributions of up to 16% of basic salary)
- Life assurance
- Health and dental cash plan
About the role
As a Monitoring Evaluation and Learning Adviser, you will be tasked with focus on the following areas:
- Proactively support and coach RNLI teams to develop project logic, define indicators, data collection tools and analytical methods during the design of projects.
- Develop and support critical thinking and learning approaches including reflection and review throughout the project cycle.
- Work with Programme Leads to develop and maintain results frameworks and support their use in project design and monitoring.
- Build the capacity of our international partners in monitoring, evaluation and reporting.
- Review programme monitoring data, working with Project Managers to verify, analyse and challenge as required.
- Work with Programme Leads and Project Managers to identify evaluation requirements and manage the delivery of evaluations ranging from internal reviews to independent external evaluations.
- Support Programme Leads to develop knowledge management processes, to ensure programmes and projects are developed using best available evidence.
About You
To be considered as the Monitoring Evaluation and Learning Adviser, you will need:
- Experience of designing, managing and/or delivering evaluations of projects
- Experience of turning evaluation evidence into applicable recommendations/findings
- Experience of working within international development programmes
- Experience of conducting or commissioning evaluations in low-income countries
- Experience facilitating and recording learning outcomes from projects and initiatives
International travel is part of the role, and you must be willing and able to visit countries connected to our work. Some countries may require specific vaccines and visas before entry and therefore it is a requirement of the role to have these when required. In this role we would expect 2 or 3 trips per year to be required of up to a week in duration.
So, if as a Monitoring Evaluation and Learning Adviser you can combine an analytical rigour and logic with pragmatism and coaching skills then this could be the opportunity for you to contribute to reducing drowning globally. Please apply via the button shown.
Closing date: 7 January 2024.
Interview dates: 23 & 26 January 2024.
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore any offer of employment will be subject to an enhanced criminal records check.
The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach to proven incidents of bullying, abuse, harassment or exploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales, DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland, Access NI, Republic of Ireland, Garda Vetting, International, International Child Protection Certificate process).
Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
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JOB TITLE: Marketing Lead
ACCOUNTABLE TO: Leadership Team
REPORTS TO: Director of Organisational Development.
LOCATION: Dorset with home working
CONTRACT: Permanent
SALARY: FTE £40,175 per annum (£24,430 pro-rata for working 22.5 hours per week)
HOURS: 22.5 hours per week
Job Context
Help & Care is passionate about making a difference and enabling people and communities to live the lives they choose.
We do this by delivering a number of high-profile services across South Central England and have been doing this for over 30 years.
We are particularly focused on providing support to people living with a long-term health condition, carers and those who are isolated or housebound. What makes us different is our person-centred approach. We understand that each individual has different needs, so we work closely with people to understand what really matters for them and to help them lead independent and fulfilling lives for as long as possible.
We are eager to play a leading role in improving the delivery of health services for the community and we work closely with 3 individual Healthwatch organisations across South England. This partnership ensures that health services are held accountable and the views of the people who use and need these services most are given a platform to have their voices heard.
We support people by providing information, advice and support that enables them to take control of their lives, make decisions and find support that is right for them.
Help & Care have a strategic priority to improve their marketing and communications activity in order to raise our profile and support more people. As part of this we have created a senior role of Marketing Lead, responsible for creating and executing strategic marketing and communications activities and steadily increasing awareness and engagement with Help & Care across all channels.
We encourage applications from people who have most but not necessarily all of our essential criteria. We are committed to supporting and developing our staff.
Job Purpose
Help & Care have an excellent reputation as a service provider and therefore the purpose of this role is to help shape Help & Care’s identity and to further build reputation through branding, awareness and reach.
The Marketing Lead will work to drive cross-channel visibility for Help & Care, to demonstrably support the values of the organisation and to work in a self-driven, inter-departmental way at all levels from strategy to detailed execution of plans.
The postholder will take responsibility for reviewing our ambitious marketing strategy, completing and implementing this in order to significantly grow our impact, reach and brand awareness.
Job Description
Strategy & Oversight
1. To review our marketing strategy in conjunction with key internal stakeholders an ambitious and effective marketing strategy and to oversee the implementation of this plan.
2. Communications – crafting a consistent narrative across all of Help & Care’s external messaging.
Campaigns & Content
1. Planning and developing campaigns and content in order to raise awareness, understanding, interest, engagement, and growth amongst key audiences for Help & Care.
2. Working in a collaborative way to design and deliver campaigns and content across digital and traditional channels ensuring all communications are engaging, accessible and consistent.
Social Media
1. Develop and implement a multi-channel, year round digital marketing growth strategy that ensures Help & Care are consistently reaching more people for their service delivery, campaigning, profile raising and fundraising activities.
2. Design, implement and evaluate successful digital marketing campaigns on full range of channels – LinkedIn, Twitter, Facebook - ensuring they are engaging, accessible and consistent.
Website and E-Marketing
1. Refreshing content on website to greater support visitor journeys and enable collection of visitor data.
2. Improve and develop the user experience on the website, linking robustly to other channels.
3. Manage the delivery of e-marketing campaigns, ensuring Help & Care improve retention and outcomes.
Press and PR
1. Acting as Help & Care’s point of contact for all media inquiries, including preparing press releases, and cultivating Help & Care’s relationship with journalists.
2. Develop and nurture relationships with media, influencers and stakeholder partners.
Line Management
- Provide line management to Help & Care’s Marketing Assistant, ensuring high quality and encouraging support and guidance.
- Manage the workload of the Marketing Assistant, ensuring delegation of appropriate tasks.
General:
1. Act as key point of contact and expert advisor in all things marketing and external communications.
2. To develop an effective process for managing Help & Care print and digital requirements and requests from all teams, maintaining excellent customer service and ensuring consistency of branding at all times.
3. To ensure a cross-organisational approach to marketing and communications.
4. To undertake research using appropriate tools, analytics and data sources to create reports and recommendations which drive continuous improvement
5. To develop a consistent narrative, language and brand consistency for Help & Care across all channels.
6. To ensure that legal notices, disclaimers and copyright information is used as appropriate and all Help & Care content is fully compliant.
7. To ensure that all data is held in a confidential way and personal information is processed securely and in compliance with GDPR and Help & Care’s privacy policy.
8. Events – developing and leading on events both on-line and in communities supporting the work and profile of the organisation
9. To undertake other work that may arise on a day-to-day basis to support the service
10. Working in tandem with the Internal Communications post holder, ensuring consistency in tone and message.
11. To work within the values, ethos and vision of Help & Care.
12. To work in accordance with the Policies and Procedures of Help & Care.
13. To work in accordance with all relevant legislation.
14. To undertake any other duties as required, appropriate to the post.
CONDITIONS
Carry out other such duties as may be required by the Leadership Team, Chief Executive and Trustee Management Board which are consistent with the duties and responsibilities of the post.
The working week shall be 22.5 hours during standard office hours over 3 days (to be agreed with line manager.) The postholder may be required to work occasional evenings or weekends to attend events and meetings, for which time off in lieu will be granted.
The nature of the job will require the ability to travel. If the post-holder’s own car is used for travel, expenses will be paid as set by the Trustee Management Board.
There will be an assessment of competence to practice during induction and 6-month probation period.
The other conditions of service and current procedural agreements will be enclosed with the post-holders Contract of Employment.
The post holder will be required to have broadband to be able to work from home.
*This role is based in East Dorset which includes BCP and Purbeck areas. The postholder can claim the full cost of business travel within this geographical area and/or to a place outside of the geographical area.
Help and Care is an established charity and social enterprise working with people and communities. We have a number of projects and services th...
Read moreThe client requests no contact from agencies or media sales.
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About the Role
The aim of Advice Service Supervisor is to maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day to day basis. There are 3 main areas:
- ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified
- providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole
- managing the practicalities - overseeing and managing all practical issues relating to the session - allocating the team to face-to-face work or other communication methods, checking waiting times or interview lengths, and if necessary, dealing with client or Citizens Advice emergencies
Requirements
- Recent experience of advice work including issues involved in interviewing clients
- Ability to effectively manage and support people to meet individual and team objectives
- Ability to monitor and maintain Quality of Advice standards including checking accuracy of advice and benefit calculations.
- Good understanding of safeguarding principles and willingness to adhere to them
- Experience of using ICT systems and packages, and electronic resources in the provision of advice, record keeping and document production.
- Ability to work on own initiative
- Demonstrable understanding of the issues affecting society and their implications for Citizens Advice clients and service provision.
- Ability to create a positive working environment in which equality, diversity and inclusion are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
- The ability to commit to and work within the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Liverpool
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
- 27 days annual leave plus bank holidays
- Hybrid Working Scheme
- Interest free travel loans
- Employee Assistance Programme
- Pension Scheme
- Cycle to Work Scheme
- Lifestyles Gym Membership (20% corporate discount)
- Enhanced maternity, paternity and adoption leave pay
Closing date: 4th January 9am
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This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community.
About the role
We are recruiting for two roles to join our Northern Ireland team, both are offered on 25 hours per week.
You’ll empower your clients to take actions for themselves or will advocate on their behalf for better service, support and outcomes, so they can live their life with Parkinson's in the way they choose.
You’ll deliver tailored information and support through a range of channels including telephone, video and email and, where appropriate, home visits and in community settings.
You’ll be responsible for building excellent relationships with healthcare professionals and other relevant agencies, as well as our network of volunteers and groups.
What you'll do:
- Provide professional person centred, in depth support to clients by a range of means, ensuring the most efficient and effective use of resources.
- Provide support on a variety of health and social care issues, including appropriate emotional, employment and welfare benefits support and advocating with and on behalf of clients.
- Work flexibly across the service responding to enquiries through a range of channels.
- Work closely with clinicians, specialist nurses and other professional colleagues to raise the profile of the service, increase depth of support and achieve improved outcomes for people with Parkinson’s.
What you'll bring:
- Experience of managing and delivering individual case work, including advocating for clients and supporting people to navigate the health and social care system
- Experience and understanding of safeguarding and your role in keeping clients safe and implementing organisational policies and procedure
- Ability to be calm and use emotional intelligence in challenging casework
- Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems
- The ability to build effective working relationships with others including working within multi disciplinary teams internally and externally
Candidates must live in Northern Ireland in order to carry out this role.
We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The successful candidate will be required to:
- live in the area specified (Northern Ireland), hold a full driving licence and be able to travel freely and flexibly throughout Northern Ireland and occasionally further afield without reliance on public transport
- provide occasional cover on Saturdays and/or Bank holidays
- provide their own broadband service with a minimum download speed of 2Mb
This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
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This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community.
About the role
We have two roles available, one covering the South East, and one covering the East of England.
You’ll manage, coach and develop a team of Parkinson’s Local Advisers to deliver a high standard of service across the region. You’ll ensure that the team is supported in meeting service demand which will include more complex casework, covering gaps, or supporting new/inexperienced colleagues.
You’ll work with colleagues in the regional/country team to support the delivery of local priorities to reach more people affected by Parkinson’s.
What you’ll do:
- Lead a team of Parkinson’s Local Advisers to deliver a professional service that gives accurate, tailored information and support based on needs in line with service practice
- Ensure quality service standards are met, including assessing needs, advocacy, information and support given and referrals
- Provide coaching, support and guidance to your team of advisers, including through complex casework and safeguarding cases, to ensure a consistent service across the team
- Work with the Regional Lead and other colleagues to agree regional priorities to reach more people and provide a visible local service
- Be responsible for the health and safety of a remote, dispersed team, ensuring compliance with policies and procedures and acting as escalation point for lone working app
What you’ll bring:
- Experience of managing, coaching, developing, and motivating a dispersed staff team, including workload distribution and prioritisation
- Ability to implement reflective practice principles
- Experience of providing health and social care information services
- Experience of delivering a multi channel service effectively
- Understanding of Parkinson’s, including relevant health and social care and welfare benefits
- Working experience of the importance of data quality and using data in your work
- Experience to adhere to data protection requirements and confidentiality
This is an exciting time for Parkinson’s UK and we would love you to join us!
We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interviews for these roles will be held:
- South East: Friday 15 December
- East of England: Friday 15 December and Monday 18 December
The successful candidate will be required to
- live in the area specified (either East of England or the South East) and be able to travel freely and flexibly around these areas and occasionally further afield without reliance on public transport
- provide their own broadband service with a minimum download speed of 2Mb
- have a confidential space in which to work
This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
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Whole Health Domestic Abuse Coordinator (Wigan)
Location: Primarily on-site, with travel to London and nationally when required
Salary range per annum: Band 5 - £30,192
Contract: Full time, Fixed Term Contract
The opportunity
We are seeking a passionate and dedicated individual who has previous experience in the Domestic Abuse sector (e.g. project work, leading training or working frontline) to join our Health Team at Standing Together. If you are someone who shares our passion to improve the lives of some of the most vulnerable groups, then we would love to hear from you.
The Whole Health Domestic Abuse Coordinator will work closely with Independent Domestic Violence Advisers (IDVA), the Safeguarding team and Primary & social care professionals. This is a great opportunity for a coordinator with experience in policy development who can think strategically and has an understanding of intersectionality. The successful candidate will have excellent organisation skills, be able to work in a multi-disciplinary setting and be competent in delivering training to health and social care professionals.
About us
Standing Together was founded 20 years ago with the ambition to eradicate domestic abuse by transforming the way organisations and individuals think about, prevent, and respond to it.
We are a national charity bringing communities together to end domestic abuse. Standing Together pioneered the Coordinated Community Response (CCR) approach in the UK, a multi-agency partnership model for keeping survivors safe and holding abusers to account. We run the CCR Network and train CCR Leaders to enhance agency and partnership responses to domestic abuse; and overall continue our mission in bringing communities together to end domestic abuse.
Benefits:
- 25 annual leave days Holiday plus all English bank holidays
- 1 day's leave for religious / cultural observation
- Generous Pension scheme
- Flexible working opportunities
- Training and development opportunities
Applicants must have an existing Right to Work in the UK
Applicants must have (or be willing to obtain at Standing Together’s expense) Enhanced DBS Clearance that is current and valid.
Here at STADA, we do not discriminate in employment based on race, religion, sexual orientation, disability, age, national origin, marital status, medical history, parental status or genetic information. STADA is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
The aim is for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best. We welcome and encourage applications from candidates of all backgrounds and experiences.
For more information
Please also look at the job description and personal specification, which you can download from this page (on the right hand corner).
Interviews
Interviews will take place on 20th December 2023. We will email you if you’ve been successfully shortlisted to arrange an interview time.
Application deadline: 9am on Monday 18th December 2023
REF-210 218
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About SafeLives
We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.
Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start.
Together we can end domestic abuse. Forever. For everyone.
Role Summary
The Senior Research Analyst will be responsible for working with and supporting the Research Manager, and wider SafeLives Research, Evaluation & Analysis team. They will support the Drive Partnership to ensure our data and reporting remains rigorous and robust by taking a lead role on the ongoing research design, data collection, analysis, and delivery of our work.
They will manage, analyse, interpret, and present data and information to the Drive project team and local and national stakeholders in order to optimise the quality of implementation of the Drive model, ensure that the project achieves the greatest possible impact, and inform broader policy and practice in working with high risk/high harm perpetrators to disrupt abuse.
Benefits include a generous package including 25 days’ holiday per year plus public holidays, employee pension scheme with 4% employer contribution, Cycle2Work scheme, access to a 24/7 Employee Assistance Programme (EAP) and Flexible Working.
If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.
Closing date: 9:00am on Wednesday 27th December 2023.
SafeLives is a committed provider of equal opportunities for all, please see our job description for full details.
No agencies please.
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