Welfare benefit advisor jobs in Liverpool

Contract: Fixed Term until 31st March 2027

MAIN PURPOSE

The adviser role will provide advice to clients in a variety of ways. This will include referrals from partner organisations, both incoming and outbound telephone calls and attendance at outreach settings. In addition web-chat, email, face to face video conferencing, and in future other digital channels such as social media.

The Adviser’s role is to explore the client’s issue and then provide information and advice relating to the client’s options.

• Identify and assist those clients who can self help or need assisted information. If the client needs full advice to either provide this immediately or arrange a further appointment.

• Advisers will research all options available to the client and explain their rights. Advisers will identify entitlement to benefits and complete basic form filling  as well as providing budgeting advice and negotiating with third parties as needed.

• Advisers are required to ensure electronic client information and records are accurate and reflect the advice given. They must also comply with the Quality Advice process.

• The Adviser will pass clients onto Caseworkers if they require help with complex issues. Similarly, if they are vulnerable or they are adults with mental health problems whose issues cannot be dealt with by the Adviser.

• Use the electronic information system and relevant reference books to find and interpret the relevant information.

• Advisers will work in community settings as required in order to deliver advice as part of bespoke projects

• Ensure that all advice conforms to the organisation standards and the AQS.

• Attend relevant internal and external meetings as needed. 

• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

• Ensure GDPR compliant training is completed on an annual basis.

• Ensure all work conforms to Citizens Advice Wirral’s systems and procedures.

• Adhere to the aims and policies of Citizens Advice.

• Abide by health and safety guidelines and take steps to ensure your own safety and that of colleagues.

• Recognise the importance of safeguarding procedures within the organisation. Ensure that any concerns, disclosures or allegations of abuse are immediately reported, following the correct procedure.

• To attend occasional out of hours events in conjunction with the work of Citizens Advice Wirral and participate in fund-raising activities.

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service. 

ADVISER ROLE: Person Specification

Essential Criteria 

1 Excellent communication skills, with the ability to question, interview and assess clients. Able to get to the root of the issues whilst maintaining control of the conversation.

2 Demonstrable experience of using a range of IT systems and packages confidently and competently.

3 Ability to research and interpret complex information and produce and present clear advice verbally and in writing. 

4 Level 2 qualifications (GCSE or equivalent)  in maths and English. The ability to interpret statistics, calculate benefits and complete financial statements as well as write up accurate case notes, letters and reports. 

5 A knowledge of at least one of the main enquiry areas of debt, welfare benefits, housing and employment. A willingness to develop knowledge of these areas within the first 2 months of employment.

6 Excellent organisational skills with the ability to manage own workload and plan time efficiently to ensure deadlines are met.

7 Ability and willingness to work as part of a team and have a flexible approach as and where required by client needs. Flexibility to work out of hours if required.

8 A commitment to both the aims and principles of the Citizens Advice service and also to equality, diversity and inclusion.

Desirable 

9 Demonstrate an awareness of issues facing vulnerable clients, many with mild-moderate mental health problems.

Interview date: Wednesday 4th February 2026

Interview location: Birkenhead, Wirral

Citizens Advice Wirral is part of the Disability Confident scheme. We're taking positive action by providing interviews to candidates who have a registered disability - provided they meet the minimum skills for the role. We'll ask you whether you are eligible when you apply, so if you'd like to be considered for this scheme, all you need to do is let us know in your application.

At Citizens Advice Wirral we seek to embrace emerging technologies and understand that Artificial Intelligence (AI) is increasingly part of everyday life. When we are recruiting, we use situational questions to assess a person's suitability for the role and so it's really important that we hear from the person themselves. With this in mind we screen responses to detect the presence of AI and where high levels of AI are detected we may not progress applications any further. We therefore strongly encourage applicants to avoid the use of AI, or to use minimal AI input to avoid a detrimental effect on the shortlisting process. 

Monitoring, Evaluation and Learning Officer

These are exciting times for the charity, and we have an excellent opportunity for a flexible and self-motivated individual with outstanding interpersonal, relationship building and collaborative skills to join the dedicated International Programmes and Partnerships Department.

Position: Monitoring, Evaluation and Learning (MEL) Officer

Location: Remote (onsite attendance is currently anticipated to be the equivalent of 2 days per month)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday - Friday

Salary: £31,428 per annum

Contract: fixed-term contract starting as soon as possible, until 9th April 2027

Closing Date: Tuesday 27 January 2026. However, we reserve the right to close this role early if a suitable candidate is found.

Interview Dates: 4th & 5th February 2026.

About the Role

As Monitoring, Evaluation and Learning (MEL) Officer, you will support the design and implementation of evidenced-based projects. This will enable the organisation to deliver high quality programmes, monitoring and evaluating impact and conducting data analysis, playing an essential role in ensuring accountability and improving information management and data quality.

Your principal duties and responsibilities will include

• Supporting the regional Programmes and Partnerships Advisors, International teams, and partners throughout the project cycle, to ensure that MEL activities and requirements are fully integrated into project and programme plans and budgets.
• Supporting the Programme Design and Impact Advisor (PDIA) to ensure that funded projects are effectively and efficiently monitored and evaluated and that learnings are captured, understood, shared and embedded into future work.
• Supporting the PDIA to promote and embed the use of the International Theory of Change and Quality Standards into ways of working.
• Supporting the implementation of, and conducting regular reviews into, the International Results Framework and associated MEL tools.
• Leading the collection, collation, storage, analysis and reporting of project and programme data, in line with the International Results Framework, to help demonstrate and communicate the impact of our international work.
• Supporting the preparation and review of internal reports in collaboration with programme staff, ensuring high-quality reporting, and that learning is captured and utilised.
• Strengthening monitoring, evaluation, feedback, and learning practices across the UK and international teams, as well as partners, through training, workshops, webinars, etc.

About You

We are looking for someone who is educated to degree level or has the equivalent in experience.

You will also have:

• Demonstrable skills in monitoring, evaluation, feedback, and learning methods; including knowledge of best practices and experience with M&E frameworks, feedback, and learning processes.
• Significant knowledge or experience of conducting quantitative and qualitative data analysis.
• Proven experience of developing MEL training and mentoring approaches, designing and facilitating participatory capacity development activities targeted to non-expert audiences.
• A practical understanding of the principal evaluation methodologies, and data collection and analysis techniques.
• Competent IT skills, including MS Office
• Well-developed written and verbal communication skills, with the ability to tailor approach for a wide range of audiences.

As part of the process, you will be asked to upload your CV and Cover Letter once you click to apply.

Benefits include

• Competitive pension.
• Life assurance – 2 x annual salary.
• Healthshield.
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Monitoring, Evaluation, Learning, Learning and Development, Impact, Monitoring Officer, Evaluation Officer, Learning Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

We are looking to recruit HOPELINE247 Advisers to provide individually tailored suicide prevention advice and guidance to young people and those who are concerned for them via our national multi-channel helpline HOPELINE247 and deliver suicide prevention training online and in community settings across the UK.

What you will do:

• Work as part of a team providing suicide prevention support to a range of clients via multichannel communication platforms.
• Work on a 7-day shift system including evening and weekends
• Use professional judgement to assess the needs of the service users who present with risk to life and manage and report any matters related to safeguarding. 
• Maintain accurate records and input data monitoring into the data base system.
• Participate in clinical supervision and reflective practise. 
• Provide training, mentoring and coaching to new recruits.

To be successful in this role you will have:

• a degree or professional qualification in Health or Social Care, Community Work or a related discipline
• previous experience of working in an advisory capacity in suicide prevention or mental health
• a proven record of working directly with vulnerable young people
• experience of providing advice and guidance via multiple communication channels
• the ability to empathise, support and build rapport with suicidal people and those who care about them, remaining non-judgemental and adhering to the remit of the service

Salary: NALC Scale SCP 24-28 (Starting salary of £29,510 per annum based on working 30 hours per week progressing incrementally to £32,626 per annum)

Hours:  30 hours per week over 4 days as part of a team that work 8.5 hour shifts between 07:30am and 22:30.

Location: Warrington

Contract: Permanent

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.

Closing date: Midnight – 25th January 2026

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

Social Work Adviser

Location: Westminster 

Salary: £40,000 per annum

Vacancy Type: Full Time/ Contract

We currently have an exciting opportunity to join us as a Social Work Adviser (Child Welfare and Safeguarding) based at the Foreign Commonwealth & Development Office (FCDO) in Westminster, seconded from Heathrow Travel Care (HTC), the airport social work team. You will join us on a full-time, 18 month contract (potential extension upon mutual agreement) and in return, you will receive a competitive salary of £40,000 per annum, plus benefits.

The role of our Social Work Adviser (Child Welfare and Safeguarding) is to enable the FCDO to offer advice and assistance to vulnerable British nationals known to the UK Consular Network.

Responsibilities as our Social Work Adviser (Child Welfare and Safeguarding):

FCDO

• Providing advice, support and guidance to consular assistance staff in London and staff based overseas on child safeguarding social work issues for British nationals
• Working jointly with the consular child policy unit (CPU) to review child-related cases and policy
• Working collaboratively with the social work advisor team to review cases and relevant policy
• Investigating, signposting, planning with consular staff who are working with British nationals to provide specialist children and families advice to the consular staff
• Referring 'meet and assist’ cases to relevant service providers at UK ports
• Undertaking the risk assessment of cases
• Ensuring policy, guidance and training are inputted to the consular staff on child welfare issues
• Building and maintaining links with relevant assistance NGOs & travel partners via outreach work
• Building and maintaining links with Consular Regional Directors
• Covering for the Social Work Adviser team as required
• Recording all cases on a secure consular information network and monthly reporting to HTC
• Maintaining international outreach – there may be opportunities for international travel to support FCDO staff abroad

HTC (1 day per 5 weeks)

• Working within the airport crisis team at Heathrow
• Advising and assisting a wide variety client groups
• Being part of a unique and interesting social work environment
• Participating in emergency preparedness and response at Heathrow
• Continuing professional development

What we’re looking for in our Social Work Adviser (Children & Families):

• 2 years’ recent statutory social work experience
• Recent experience of working directly with children and families to statutory standards
• Experience of direct work, working with the impact of trauma and ensuring safeguarding is always prioritised
• Experience of making and recording risk assessments, including Safe Lives RIC and other evidence-based assessment tools
• Experience of problem-solving under time pressure
• Experience of prioritising casework according to risk and need
• Working knowledge of child safeguarding procedures within Local Authorities
• An understanding of child safeguarding policy
• The ability to work effectively in partnership with other agencies
• The ability to make clear recommendations on how to address risk and need based on professional judgement and experience.
• The ability to recognise signs that a child may not be meeting developmental milestones, has been harmed or is at risk of harm
• The ability to advocate for children and young people, to ensure they receive organisational focus, resource and support as appropriate

Application form closing date: 9am, Tuesday 20th January 2026

Interview date: Tuesday 3rd February 2026

To Apply

If you’re looking for a new challenge, please click apply to be considered as our Social Work Adviser (Child Welfare and Safeguarding)! We look forward to hearing from you.

You must be legally able to work in UK. Security clearance is required for this role. You must have been resident in the UK for a least 2 of the previous ten years, at least one year of which must have been a consecutive 12-month period and you must have resided for at least 3 consecutive years in one country. All applicants should be aware that a lack of sufficient background information may preclude an applicant from being granted security clearance.

Chief Executive Officer - The Brain Charity
Location: Liverpool-based - occasional travel across Merseyside and the UK
Salary: £75,000 per annum + 10% company pension
Contract: permanent, full-time

Are you ready to lead a values-driven charity that supports people affected by neurological conditions and their families across Merseyside and nationally?

The Brain Charity is a Liverpool-based national charity supporting adults, children and their families affected by any of more than 600 neurological and related conditions. Founded in 1993 by neurologists at The Walton Centre, we have grown a centre-based offer, hospital liaison roles and a national information, training and support service - from practical welfare and legal advice, counselling and rehabilitation (Neuro Gym) to peer connection via The Brain Food Café and employer/school training. We put lived experience, co-production and neuro-inclusive practice at the heart of everything we do: more than half of our staff and many of our volunteers have lived experience of neurological conditions.

As our next Chief Executive, you will:

• Strategic leadership: Develop and deliver a 3–5 year strategy and an operational plan with clear priorities that secures the charity’s long-term impact and sustainable growth.
• Values leadership: Model and embed the charity’s person-centred, inclusive and co-productive values across services and culture.
• Growth & income diversification: Lead development of diverse income streams — fundraising, legacies and commercial activity — to strengthen financial resilience.
• Partnerships & advocacy: Strengthen senior relationships with NHS partners, local authorities, commissioners and wider stakeholders; amplify the charity’s voice in neuro-health and community settings.
• Service quality & impact: Embed rigorous outcome measurement, quality assurance and contract compliance so our impact drives commissioning and service development.
• People leadership: Stabilise staff morale, lead and develop a high-performing Senior Leadership Team, and promote wellbeing and inclusive working practices.
• Governance & financial stewardship: Provide timely, high-quality reporting to the Board; oversee budgeting, forecasting and risk management to safeguard financial sustainability.

Who you are:
 

• An experienced Chief Executive or senior director with a minimum of three years’ experience at CEO or equivalent level.
• Proven track record of winning and managing commissioned contracts and delivering against local authority or health contracts.
• Skilled at building strategic partnerships and commanding credibility with senior stakeholders across health, local government and the voluntary sector.
• Confident at leading turnaround and financial sustainability work - experienced in budgeting, forecasting and making difficult decisions when needed.
• A values-led, collaborative leader with high emotional intelligence, resilience and a commitment to co-production and inclusion.

Why The Brain Charity?

• Lead a respected, person-centred organisation with a unique, wide-ranging offer across advice, emotional support, rehabilitation, social connection and national training.
• A high-impact role where you can stabilise the organisation, professionalise fundraising and scale services strategically.
• Liverpool-based centre with hybrid working and national reach — a chance to influence neuro-health practice and commissioning across the UK.

For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via the apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence.

Closing date for applications: 9am, Monday 19th January 2026

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.