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Can you deliver customer-centric welfare benefit advice and income maximisation?
We have an opportunity for a Welfare Benefits Advisor to join our Customer Income Team in Bristol.
This is a hybrid working role with a minimum of 2 days per week in the office
The Role
As a Welfare Benefits Advisor, you'll provide our customers with budgeting and welfare benefit advice.
This will include completing Income and Expenditure statements, giving budgeting advice, benefit & grant applications, and signposting for additional support.
You'll be working with both internal and external partners including Housing Benefit, Department of Works and Pensions and independent money, debt or legal advice services
To be successful in this role you'll need:
- An up-to-date working knowledge of the benefits system
- Experience of supporting customers to complete statements and applications
- The ability to work with internal and external partners to achieve the best outcome for the customer
- Experience of supporting vulnerable customers with kindness and empathy
- Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
You'll need to travel in this role, so having a car and full driving licence is essential.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join Disability Law Service and help empower Deaf and Disabled people to access justice. Support our vital work by delivering specialist welfare benefits advice and training to help Deaf and Disabled people secure the support they're entitled to.
About Disability Law Service
Disability Law Service (DLS) is a Deaf and Disabled Peoples Organisation providing free legal advice and representation to Deaf and Disabled people across England and Wales. We work to promote equality, inclusion, and access to justice through high-quality legal advice, welfare benefits support, and systems change work. Our work is grounded in the social model of disability and is focused on tackling discrimination and structural barriers faced by Deaf and Disabled people.
Purpose of the role
To provide specialist welfare benefits advice and training to Deaf and Disabled people and organisations, supporting access to entitlements and improved outcomes.
Overview
You will deliver welfare benefits advice via our helpline and outreach work, alongside providing training to voluntary and community organisations. You will also contribute to service development and collaborative team working within our Social Welfare Law team.
Key responsibilities
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Provide welfare benefits advice via a dedicated helpline
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Support clients to understand entitlements and next steps
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Deliver welfare benefits training to external organisations
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Maintain accurate case records and reporting systems
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Contribute to service development and digital advice delivery
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Work collaboratively within the team
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Maintain up-to-date knowledge of welfare benefits law and policy
What we offer
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Opportunities to develop expertise in welfare benefits and financial resilience, and contribute to a varied and dynamic workload
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A supportive and inclusive working environment within a committed and experienced team
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A varied role where your work directly supports access to justice for Deaf and Disabled people.
Equality, diversity and inclusion
We welcome applications from everyone and are particularly keen to support Deaf and Disabled people to join and develop within our organisation. We are a flexible employer committed to creating an inclusive environment in which everyone can thrive.
To apply
To apply, please upload your CV and a supporting cover letter (up to 2 pages) outlining your suitability for the role via CharityJob. Please make sure you have read the job description and person specification fully before applying for the role.
Registered Charity
11 - 20
Our mission is to provide free legal advice to Deaf and Disabled people to ensure that they have access to their rights and justice.
The client requests no contact from agencies or media sales.
Thank you!
Hybrid role working between home/offices and presence at outreaches across Bradford & Airedale
Bradford and Airedale Citizens Advice & Law Centre is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice.
Our Welfare Benefits team provide a professional welfare benefits advice service, which enables clients to understand their entitlement to welfare benefits and eligibility criteria.
The post holder will work as part of a well-established team, providing a reliable and effective welfare benefits advice service, across all advice channels and access points, utilised by Bradford and Airedale Citizens Advice & Law Centre
As a Welfare Benefits Adviser/ Trainee, you will have/develop a detailed understanding of the welfare benefits system. Working as part of our welfare benefits team, you will provide client support over the phone, digitally and in-person.
To be successful in this role you will be able to work with a high level of accuracy and attention to detail, exhibit excellent listening and questioning skills and to present and conduct yourself in a professional and courteous manner with all clients seeking support.
You will liaise with contacts within the DWP to find resolutions for escalated issues and you will understand the importance of security and data protection. You will have a good standard of numeracy to perform benefit check calculations to aid the advice process and be proficient in the use of computer packages with a working knowledge of Microsoft Office. You will have an open and friendly demeanour and be able to work as part of a diverse team.
Please be aware that Bradford and Airedale Citizens Advice & Law Centre are not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. Verification of your right to work will be undertaken for successful candidates.
Closing date: 12 noon Monday 11th May 2026
Interview date: Thursday 21st May 2026 (in person)
Registered Charity
51 - 100