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Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,731 p.a.
An opportunity to help people with their debt & money concerns, launching your career into the 3rd sector & joining our friendly advice team
Posted 6 days ago
Closing in 5 days
The Angelou Centre, Newcastle upon Tyne (On-site)
£23,387 - £27,445.6 per year
As an Advocate working within Haven team your primary focus is on supporting the women and children living within our refuges.
Posted 2 days ago Apply Now
Look Ahead Care Support and Housing, Slough (On-site)
Up to £41000 per annum
Posted 1 day ago
Closing in 3 days
Safer London, London (Hybrid)
£27,445
You will provide support to young Londoners to secure the safety and positive outcomes they want
Posted 5 days ago
Grapevine Coventry and Warwickshire, Coventry (On-site)
£27,911 per year
Looking for a role that allows you to change lives? Want to join a vibrant organisation striving for deep social change?
Posted 1 day ago
Pact, Wandsworth, England (Hybrid)
£54,000 per annum plus £3,000 market supplement
Posted 1 day ago
Look Ahead Care Support and Housing, Slough (On-site)
Up to £26208 per annum + Benefits include 25 days Annual Leave
Posted 1 day ago
Closing today at 09:00
Citizens Advice Southwark, Southwark (On-site)
NJC Scale 2 - £28,050 to £28,427 per annum
Assist in providing a quality service to clients through face to face and digital gateway assessment by supplying accurate guidance
Posted 6 days ago
Harris Hill Charity Recruitment Specialists, London (On-site)
Circa £40,000
Posted 2 weeks ago Apply Now
SafeLives, Remote
£26,799.17 - £27,844.33 per annum
We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.  
Posted 1 day ago
Closing in 3 days
Safer London, London (Hybrid)
£27,445
You will provide support to parents and carers to help them gain greater understanding of the challenges young Londoners and their families.
Posted 5 days ago
Closing today at 12:00
Cardinal Hume Centre, London (Hybrid)
£16k to £20k pro-rata (£40k fte)
Posted 2 weeks ago
Page 5 of 22
Stoke-on-Trent (On-site)
£25,731 p.a.
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years, Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society.

Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy. Within our Debt Advice team, we help support a wide range of people to find a solution to their debt circumstances.

An opportunity to help people with their debt and money concerns, by launching your career into the third sector and joining our friendly advice team, where you will work in a fast paced, target driven environment, helping people across the country.

Purpose of the job:

As a Debt Advice Caseworker, you will provide high quality advice and casework services to our clients who call through to our national help desk. The role is fully telephone based, at our office in Stoke on Trent. The telephone lines are open from 9am-8pm Monday to Friday, and Saturday 9.30am-1pm. The role includes a variety of shift patterns in line with the requirements of the contract.

You will predominantly be advising clients on their debt issues over the phone, helping them to find solutions to their issues. No call is the same, and each client is given tailored advice dependent on their circumstances. The role is demanding, but  full training will be provided, and you will be, working as a part of an approachable and supportive team in a rewarding environment, allowing you to provide the best possible service to our clients.

Through your excellent communication skills and attention to detail, you will be able to deal with complex situations, provide accurate and detailed information, whilst achieving individual KPI’s and targets.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Equality and Diversity:

All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.

Application resources
Posted by
Citizens Advice Staffordshire North and Stoke-on-Trent View profile Organisation type Registered Charity
Posted on: Thursday, 10 July 2025
Closing date: 09 August 2025 at 00:00
Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work