Would you like to join a service that makes a difference to older people in Wales? The Covid-19 pandemic has resulted in a significant increase in the need for our services and we are recruiting for an Information and Guidance Officer to join the Age Cymru team.

As an Information and Guidance Officer you will provide accurate, impartial and comprehensive information by telephone, email or letter to enquirers who contact Age Cymru Advice.

With full training provided, if successful you will offer support to older people, their carers, friends and families as well as other professionals. You will help service users navigate the sometimes complex welfare benefits system, understand their rights and entitlements, and access the care and support they need.

Please ensure you read the job description thoroughly and as part of your application provide a detailed cover letter referencing why you are a suitable candidate for this role.

About you

* You will have excellent communication skills both written and verbal, with the ability to provide accurate and friendly information in an empathic way.
* You should be customer focussed and committed to providing a high-quality service.
* You will demonstrate excellent listening skills with the ability to interpret information quickly, and provide a tailored beneficial response.
* You will have good IT skills, specifically Word processing, Excel, internet and email.
* If you are a fluent Welsh language speaker this would be highly beneficial to your application.

What we offer in return

In return we can offer an excellent salary of £19,300, and great benefits including 26 days annual leave + bank holidays, excellent pension life assurance, healthcare cashback plan, season ticket loan, cycle to work scheme, flexible working and much more.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Equality Diversity and Inclusion Officer

We are looking for an Equality, Diversity and Inclusion Officer to provide specialist advice, guidance and support to voluntary organisations in Wales.

The organisation is committed to improving equality and diversity in everything it does to help build a stronger, more inclusive sector where everyone is welcome.

The charity is committed to having a workforce and membership that reflects Wales’ diversity and an inclusive culture in which all colleagues, members and partners can contribute. They want to lead the way as an exemplar employer and infrastructure body supporting the voluntary sector in Wales. This role provides a unique opportunity for a delivery focused individual to work with staff and stakeholders to contribute to this high-profile agenda.

Position: Equality, Diversity and Inclusion Officer

Location: Flexible Home-based, there are office hubs in Abergele, Aberystwyth and Cardiff and there will be a requirement to attend staff events as required 

Salary: £28,507 increasing to £30,211 per annum following successful completion of a 6-month probationary period

Duration: Fixed term - until March 2023

Hours: 35 hours per week.  A flexi time scheme is in operation and time off in lieu is permissible for any work required to be undertaken outside the normal hours. 

Closing Date: 1st June 2021

Interview Date: 10/11 June 2021

If you would like an informal chat about the role, please contact us directly for more information.

About the role:  

As an Equality, Diversity and Inclusion Officer you will provide specialist advice, guidance and support to voluntary organisations in Wales on equality, diversity and inclusion. You will also support the internal EDI work and partners from Third Sector Support Wales (TSSW), embedding EDI across all services.

Some of your key responsibilities will include:  

• Provide advice, guidance and support on equality and diversity issues to voluntary organisations in Wales 
• Establish partnerships with third sector equalities organisations to develop events and resources for voluntary organisations to progress their own EDI work
• Signpost third sector organisations to resources and training provided by equalities organisations
• Provide advice and guidance to staff and support internal EDI development work
• Identify, raise awareness and champion a calendar of events and good practice from within the voluntary sector, public and private organisations
• Work with partners to identify, collate and analyse qualitative and quantitative EDI data to gather insight and improvement opportunities
• Explore options for future sustainability of the role by gathering evidence and insight from the sector for an ongoing programme of support

About you:  

To be successful in the role of Equality, Diversity and Inclusion Officer you will need to have either professional or personal experience of championing several protected characteristics, you will also bring with you the following skills and experience:

• Basic understanding of equalities and anti-discriminatory legislation and its practical implementation in the workplace.
• A commitment to championing equality, diversity and inclusion across all nine protected characteristics and intersectionality
• Experience of engaging with under-represented groups and understanding of different engagement methods
• Excellent communication and influencing skills including report writing, writing for the web and social media and delivering presentations
• Experience of building relationships with key stakeholders and decision makers, at all levels of organisations and from a range of backgrounds
• Ability to plan and organise own work, working to multiple deadlines and managing own time
• Experience with MS Office 365 (including Teams) and using IT

Although not essential, a knowledge of the following skills would be highly beneficial for this role:

• Understanding of the voluntary sector in Wales and of the implications of promoting equality, diversity and inclusion in the context of Wales’s two official languages
• Experience of developing and delivering EDI training
• The ability to create reports and other resources
• Welsh Language skills; the appointed candidate is expected to display an awareness of and support compliance with the Welsh Language Standards

Other roles you may have had experience of could include: E,D & I Officer, Equality and Diversity, EDI Officer, Senior Equality Diversity and Inclusion Policy Officer, Equality, Diversity & Inclusion Specialist, Equality and Diversity Advisor, Diversity and Inclusion Lead, Project Coordinator (Equality, Diversity and Inclusion), Equality, Diversity & Inclusion Co-ordinator etc.

South Wales Victim Focus is looking for a casual Victim Care officer based in Cardiff.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey. The nature of service required will vary depending on individual circumstances and will range from short term intervention to deal with specific issues to more regular on-going interventions addressing a range of needs and/or supporting individuals through a lengthy criminal justice process.

The purpose of this role is to support victims, ensuring that South Wales Victim Focus realise their aim of helping people cope and recover from the effects of crime.

To be successful in the role, you will have experience of delivering a service and working directly with clients or service users in a statutory, voluntary or community work setting, as well as working with vulnerable service users with diverse and challenging needs in different situations and settings. You will be customer focussed and deliver excellence in service delivery, building and maintaining relationships with external partners and key stakeholders. You will be able to work without direct supervision, prioritising work and dealing with competing or conflicting demands/ needs and interests in an organised and methodical manner. You will have knowledge of safeguarding legislation and practice and sound IT expertise.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Carers UK has an exciting new opportunity for an enthusiastic individual who has experience in a customer relationship or business development role.  Do you want to make a difference to those who are balancing work and unpaid care and their employers?  Do you want to join a passionate and devoted team in Wales? Then we want to hear from you.

• Salary: £25,276 rising to £28,972
• Location: Cardiff, CF15 (currently remote working)
• Job type: Fixed (March 2023)
• Closing date: 17 May 2021, 12.00 pm
• Interview date: 24 May 2021

About the role 

This is a brand new role focused on growing and developing the business within the Wales Hub of Employers for Carers. You will be working alongside the EfC Wales Manager to secure new business and support existing customer relationships with EfC members. You will administer membership systems and support membership engagement including organising member events and raising awareness of our work through networking.

About you   

You will be an organised self-starter, who is confident managing customer relationships, delivering presentations and training to raise awareness of our work. You will be proactive at seeking out business opportunities and contacts to help us grow the Hub membership.

About us

Carers UK is the leading national charity, supporting, advocating for and connecting unpaid carers across the UK.

Unpaid Carers are those providing support for family, friends, relatives or loved ones.

With over 6.5 million unpaid carers in the UK and 6,000 individuals becoming a carer every day the need to support them is growing and urgent. Unpaid carers save the country an estimated £530 million each day and are vital to the friends and family members they support, as well as to the wider community.

COVID-19 has dramatically affected carers across the country. Our recent polling suggests that the figure for unpaid carers could now be as high as 13.6 million, with 4.5 million people starting to care overnight due to the impact on coronavirus on services and individuals.

Age Cymru is currently recruiting for a full-time Volunteer Services Support Officer on a fixed term contract, to provide administrative and practical support to Age Cymru volunteer services. Our aim is to ensure that all registered service users have a high-quality experience through both administrative and practical support.

This is primarily an administrative position which also assists with the recruitment, support and management of volunteers, allowing us to maintain excellence in Age Cymru's volunteer services.

This full time role is a fixed term contract, which ends September 2021. Initially this role will be homebased (due to Covid restrictions) but when these are lifted, we are happy to consider requests for continued working from home or working from our Cardiff office.

All applications MUST be accompanied by a full supporting letter, stating your transferrable skills and experience and why you would like to work for Age Cymru.

You will have:

* Excellent administrative and customer service skills
* Confident MS Office skills - Word, Excel, Outlook, PowerPoint
* Data entry experience
* Excellent communication skills - verbal, written and listening
* A friendly and engaging approach to working with older people
* Strong interpersonal skills, with the ability to engage with a range of people
* Good organisation and attention to detail
* The ability to handle sensitive data professionally and appropriately
* The ability to speak Welsh (desirable but not essential)

What we offer in return

• Holiday - 27 days made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward
• Flexible Hours Working Scheme
• Employer pension
• Generous life assurance up to 4 times your annual salary
• Healthcare cashback plan

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

What are we looking for?

The role will suit someone who is organised, has a strong background in policy and research and the ability to connect with a wide network of external stakeholders. You will need to be enthusiastic in your approach to work, flexible and people orientated.

To be successful as a Policy, Research and Engagement Manager at Carers Trust, you will have: (the following skills and experience will be assessed at interview)

• Strong written communication skills with the ability to produce a range of documents including policy statements, recommendations and think pieces based on evidence and carer voice
• Experience of managing a range of external stakeholder relationships and facilitating reference and advisory groups
• A working knowledge of the policy context, devolved systems and structures in Wales particularly relating to health, social care and education
• Experience of planning and delivering qualitative and quantitative research
• Excellent verbal communication skills with the ability to analyse and communicate complex information in an accessible way for a range of audiences
• The ability to arrange events and facilitate engaging focus groups, workshops or training sessions
• Confidence in managing a programme of work and shaping and growing projects
• Strong organisational skills and the ability to plan and prioritise own workload as part of a collaborative team
• A professional approach to work with a willingness to speak honestly, and to be accountable
• The ability to speak, read and write in Welsh is desirable for this role

What difference will you make for Carers in Wales?

This is an opportunity for you to make a real difference to the lives of carers in Wales. As the Policy, Research and Engagement lead for Carers Trust in Wales you will develop and deliver a dynamic programme of work that will improve the experiences and outcomes of unpaid carers. You will create opportunities for carers to inform and shape policy and professional practice and develop strategic relationships to ensure that there is a robust evidence base to create a wider case for change.

You will take a proactive approach, working collaboratively with colleagues across Carers Trust to deliver against a wide range of policy, research and engagement activities ensuring that carers and other key stakeholders are able to inform, shape and support the wider work of Carers Trust Wales.

We reserve the right to close applications at any time, once we have received sufficient applications.  We advise you to submit your application as early as possible to prevent disappointment.

Beth rydym yn chwilio amdano?

Bydd y rôl yn gweddu i rywun sy’n drefnus, sydd â chefndir cryf mewn polisi ac ymchwil a’r gallu i gysylltu â rhwydwaith eang o fudd-ddeiliaid allanol. Bydd angen ichi fod yn frwdfrydig yn eich agwedd at eich gwaith, yn hyblyg ac yn mwynhau gweithio gyda phobl.

I fod yn Rheolydd Polisi, Ymchwil ac Ymgysylltu llwyddiannus yn yr Ymddiriedolaeth Gofalwyr, bydd gennych: (caiff y sgiliau a’r profiad canlynol eu hasesu yn y cyfweliad)

• Sgiliau cyfathrebu cryf a’r gallu i gynhyrchu nifer o ddogfennau gwahanol gan gynnwys datganiadau polisi, argymhellion a darnau meddwl yn seiliedig ar dystiolaeth a lleisiau gofalwyr
• Profiad o reoli ystod o berthnasoedd â budd-ddeiliaid allanol a hwyluso grwpiau cyfeiriol ac ymgynghorol
• Gwybodaeth weithiol o'r cyd-destun polisi, systemau a strwythurau datganoledig yng Nghymru, yn enwedig felly ym meysydd iechyd, gofal cymdeithasol ac addysg”
• Profiad o gynllunio a chyflwyno ymchwil ansoddol a meintiol
• Sgiliau cyfathrebu llafar ardderchog a’r gallu i ddadansoddi a chyfathrebu gwybodaeth gymhleth mewn ffordd ddealladwy ar gyfer nifer o gynulleidfaoedd gwahanol
• Y gallu i drefnu digwyddiadau a hwyluso grwpiau ffocws, gweithdai neu sesiynau hyfforddiant diddorol
• Hyder i reoli rhaglen waith a llunio a thyfu prosiectau
• Sgiliau trefnu cryf a’r gallu i gynllunio a blaenoriaethu eich llwyth gwaith eich hun fel rhan o dîm cydweithredol
• Agwedd broffesiynol at waith a pharodrwydd i siarad yn onest ac i fod yn atebol
• Mae’r gallu i siarad, darllen ac ysgrifennu yn Gymraeg yn ddymunol ar gyfer y rôl hon

Pa wahaniaeth fyddwch chi’n ei wneud i Ofalwyr yng Nghymru?

Mae hwn yn gyfle ichi wneud gwahaniaeth gwirioneddol i fywydau gofalwyr yng Nghymru. Fel yr arweinydd Polisi, Ymchwil ac Ymgysylltu ar gyfer yr Ymddiriedolaeth Gofalwyr yng Nghymru byddwch yn datblygu a chyflwyno rhaglen waith ddeinamig fydd yn gwella profiadau a deilliannau gofalwyr di-dâl. Byddwch yn creu cyfleoedd i ofalwyr gyfrannu at a llywio polisi ac arfer proffesiynol a datblygu perthnasoedd strategol i sicrhau bod gennym gorff cadarn o dystiolaeth i greu dadl ehangach o blaid newid.

Bydd gennych agwedd ragweithiol at gefnogi prosiectau, gan weithio gyda chydweithwyr ar draws yr Ymddiriedolaeth Gofalwyr i gyflawni ystod eang o weithgareddau polisi, ymchwil ac ymgysylltu a sicrhau bod gofalwyr a budd-ddeiliaid allweddol eraill yn gallu cyfrannu at, llywio a chefnogi gwaith ehangach Ymddiriedolaeth Gofalwyr Cymru.

Location: Flexible within England & Wales

Employment type: Maternity Cover

Department: Funded Programmes

Contract Duration: 31 March 2022

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

This role is part of a team with responsibility for coordinating and supporting delivering of Citizen Advice's largest funded service. Help to Claim is an exciting, fast paced and high profile programme that makes a difference to peoples' lives every single day. 

We are looking for someone with extensive programme management experience to join the leadership team of the Help to Claim programme. You'll work collaboratively with the large and dispersed team to ensure that the service is delivered to time, budget and quality. You'll lead on the governance and strategic planning of the programme and support the continuous development of the service and the team.With line management responsibility and a position on the leadership team, you will play a proactive role in creating a positive working environment in which equality and diversity are well managed and staff can do their best.

This role is maternity cover and can currently be offered on a fixed term basis until 31 March 2022 due to the programme's current funding agreement. There is the possibility of an extension to the fixed term contract if further funding is secured. 

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Location: Flexible within England & Wales

Employment type: Fixed Term

Department: Funded Programmes

Interview date: w/b 24 May 2021

Contract Duration: Until March 2022

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The Project Administrator will provide administrative assistance and support across a large and geographically dispersed project team to support the delivery of the project, core objectives and funder requirements. Responsibilities will include, coordinating communications to a large number of delivery partners, organisation of project events and meetings and developing and maintaining project records.​​​​​​​

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Employment type: Fixed Term

Contract Duration: 6 months

Location: Flexible within England & Wales

Department: Local Relationships and Change

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
​​​​​​​
As an organisation with over 250 members our relationship with the network is essential to us all achieving our vision.

The Relationship Manager is a key connector within the organisation. Each Relationship Manager supports the Leadership Team within an allocated number of Local Citizens Advice.

This role requires an ability to build a relationship with our network, understand and respond to their needs and work effectively with colleagues across the organisation to gather, share and respond to intelligence.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Location: Flexible within England & Wales
Contract Duration: Until 31 March 2022

Citizens Advice offers confidential advice online, over the phone, and in-person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. 

As a product designer at Citizens Advice, you’ll be excited by the challenge of designing services that work across multiple channels, devices, browsers, and platforms. You and your team will ensure we’re building meaningful, accessible, inclusive, and secure services. You’ll be an active member of the product design team; contributing to our design direction and choices, sharing your skills and learning from others. 

You’ll be comfortable providing feedback and sharing your skills and experience with other designers in the team, participating in a supportive environment where human-centered design is valued and can succeed. You’re able to see the bigger picture as well as the fine detail, understand how to design in an agile environment. It’s a great bonus if you can sketch in code as well as on paper. 

You’ll work with product managers, user researchers, service designers, content designers, data people, developers, and delivery experts in an agile environment. You’ll have access to the latest equipment needed to do your best work; including MacBooks, Google Suite, and prototyping tools. 

We're looking for someone passionate about designing services for those who find themselves in vulnerable situations and helping solve society’s most complex problems. Our products will impact people’s everyday lives. It’s an exciting thing to be part of. We need you. 

To apply, please submit your CV (including a link to your portfolio or examples of work). You will be asked to outline how you meet the essential criteria described in the person specification.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from LGB and Trans and non-binary candidates. 

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Location: Flexible within England & Wales

Department: Business Development

Interview date: w/c 24th May

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We are seeking a fundraiser with expertise and experience in developing impactful and mutually beneficial corporate partnerships. This presents a fantastic opportunity for you to join a dynamic and growing team dedicated to supporting the long-term sustainability of the Citizens Advice service. You will also have the opportunity to collaborate with our network of local Citizens Advice, as well as with multidisciplinary teams across the organisation. 

If you can develop and present compelling propositions; contribute to maintaining a pipeline of exciting opportunities and long-term partnerships; and passionately represent our cause then this is the role for you.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.