Welfare Officer Jobs in Watford, Hertfordshire

Job title: Philanthropy Manager

Location: Westminster, London

Hours: 35 hours (full time)

Salary: £38,000 plus benefits

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit a Philanthropy Manager to maximise income secured from Major Gifts and to work with the Director of Fundraising on the strategic development of Philanthropic Giving at the Centre. This is an exciting role in our Fundraising Team that will manage existing philanthropic donor relationships, working closely with the Director of Fundraising and Chief Executive. You will also develop a Philanthropic fundraising campaign to uplift income for the Centre’s 40th Anniversary through 2026, working with the Director of Fundraising.

To apply, please submit a CV and cover letter. You must account for any gaps in your employment history. In your cover letter please outline how you meet the requirements of the role and why you would like to work for us.

We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.

Salary:  £32,000 per annum

Hours: Full time, 37 hours per week

Contract: Permanent

Are you an experienced manager with a passion for delivering high quality services to people with learning disabilities? Are you committed to working in collaboration with service users, maximising independence, self-confidence and integration in the community? If so, you may be just the person we are looking for to take lead on developing and moving forward our brand-new flagship supported living service in Brent!

This is an excellent opportunity to truly make a role your own and get involved in the project from the start, which will be supporting 10 adults with mild/moderate to severe learning disabilities, as well as additional mental and physical health needs.

You will play a pivotal ambassadorial role, spearheading Centre’s 404 service expansion into the London Brough of Brent and bringing our expertise, vision and values to families in need.

This varied and dynamic role will lead on the set up, coordination and provision of excellent person-centred care and support to service users, enabling them to live independently in their home and be supported in all aspects of day-to-day living. As Project Manager, you will oversee the development and implementation of care plans designed to provide meaningful choice and a range of activities and support to meet individual needs. You will also contribute to the development of the team and be responsible for encouraging a culture based on respect and dignity for those in need of care and support, providing supervision and clear management to a team of support workers.

The ideal candidate will have experience of leading and coaching a team supporting people with learning disabilities or another vulnerable client group. Experience of supporting people with high and complex support needs would be an advantage. In return, we offer a supportive environment in which people are encouraged to develop their skills, as part of a well-established and experienced team of managers.

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Kingston Voluntary Action (KVA) is a long-established and well-respected infrastructure support organisation for the voluntary and community sector in Kingston. We have grown in the last few years in the number and variety of projects as well as the number of team members. KVA is in its second year of delivering the Infrastructure Support Contract awarded by the Royal Borough of Kingston.

Together with our VCSE Sector Development Manager, internal team and external partners, you will ensure that KVA offers an ambitious and innovative capacity building programme for Kingston community and voluntary sector organisations.

We are looking for an experienced capacity building officer with a wide skillset and a track record of achieving outcomes for local communities by undertaking hands-on work with VCSE organisations of all sizes and structures, including, but not limited to support with fundraising, ability to better demonstrate their impact, develop policies and procedures and set up and run a charity or community organisation.

You will have a problem-solving approach, with patience, good listening skills, but also ability to be a critical friend when needed.

KVA is an expanding, ambitious team with a great working culture. We offer 27 days of annual leave, plus Bank Holidays, salary sacrifice scheme and hybrid working.

Job Title: Communications and Engagement Officer

Salary: £26,000 FTE

Working Hours: 35 hours per week

Location: Home based

Benefits: CT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday. 

Are you looking for a varied and exciting role where your passion, creativity and skills can make a real impact to thousands of new and expectant parents across the UK? Are you a confident communicator with an eye for detail and a flair for producing compelling copy and content?

Then come and join us!

About the role

We’re recruiting for a highly organised, proactive and creative Communications and Engagement Officer to come and join our busy Communications and Campaigns Team and support the planning and delivery of our internal and external communications activity.

This is a key role in our busy Communications and Campaigns Team and is an opportunity for someone seeking to put their communications skills to use, to grow our profile and keep our NCT community engaged and informed.

NCT is the UK’s leading charity for pregnancy, birth, infant feeding, and early parenthood, and it’s an exciting time to join our charity, as we deliver our ambitious five-year For Every Parent strategy.

The main objectives of the role are to:

 • Work collaboratively across the Communications & Campaigns Team providing effective digital, editorial, creative, and operational support

• Support the planning and delivery of our internal and external communications activity, to keep our NCT community engaged and informed, grow our profile and manage our reputation and brand.

 • Support the planning and delivery of NCT events, such as our All Community Events and members Annual General Meeting (AGM).

• Reporting and evaluation: proactively support and maintain insights, analytics and trends reports, producing regular reports detailing effectiveness of communications activity and channels.

Please visit our website for deatils on thejob description.

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found on our website.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

If you’re interested in applying for the role, please visit our careers page.

Closing date for applications: Sunday 12 May 2024

Interviews: Friday 24 May 2024

About the post of CEO

You will report directly to the Board of Trustees, ensuring excellent governance of the Charity, regulatory compliance with the Charity Commission and Companies House, and will collaborate with Trustees on designing and executing the 2024-2027 strategy. You will lead and support a team of seven staff, supporting 500+ older and disabled Neighbours annually with a large team of volunteers. You will ensure excellent management of charity’s finances and that adequate funding is in place to maintain all charitable activity, monitoring and evaluation. You will ensure that the charity maintains its reputation and develops its exposure and standing. 

About you

You will have strategic leadership experience and have previously led teams. You will have a strong understanding of charity governance and will have demonstrable fundraising knowledge and/or experience. You will be passionate about supporting older and disabled people and will have a strong understanding of their needs. You will be equipped to represent the Charity both internally and externally.  

JOB DESCRIPTION

Strategy and Operations

1. Develop, implement, and lead execution of the charity's annual operational plan and 3-year strategic plan.

2. Identify appropriate level of staffing, volunteering, ensuring that all staff and volunteers are appropriately interviewed, vetted, inducted, trained, developed, and supported to deliver against their objectives.

3. Ensure appropriate upkeep, security, and management of the charity’s premises, including all relevant contracts and payments.

4. Ensure that the charity’s IT systems are fit for purpose and compliant with relevant law.

People

5. Line management of seven staff members, and responsibility for staff and team development, cohesion and appraisals.

6. Recruit and support social club facilitators and appropriate consultants to provide additional resource to the charity as required.

7. Lead staff member for safeguarding, liaising directly with Hammersmith and Fulham Adult Social Care.

8. Ensure appropriate mechanisms and safeguards are in place to support up to 100 regular volunteers, and up to 100 additional corporate/student volunteers.

9. Ensure appropriate mechanisms and safeguards are in place to support up to 500 beneficiaries and additional attendees at FGN events.

Finance and Fundraising

10. Develop, implement, and lead charity’s financial and fundraising planning and management, ensuring that the charity operates at least at break-even, ideally with a small surplus.

11. Ensure that the charity has a diverse range of income across various streams, inclusive of (but not limited to) public sector, trusts and foundations, corporate income, events, and online giving.

12. Ensure that the charity is receiving value for money with all expenditure, ensuring contract review on a timely basis as appropriate.

13. Ensure appropriate cashflow projections so that expenditure does not exceed income in any one year unless pre-agreed with trustees.

14. Ensure that appropriate financial controls are in place so to protect charity and anyone handling money on behalf of the charity.

15. In conjunction with the finance administrator and hon. treasurer monitor all income, expenditure, accounts, funding investments and budgets.

Governance

16 Ensure compliance with charity and company law, inclusive of writing, presentation and filing of annual report and accounts and other Company Secretary duties.

17 Organise, attend, record and report at board meetings every two months, inclusive of finance and operations reporting and the regular cycle of governance reviews.

18 Plan, organise and attend AGM and annual strategy session.

19 Ensure appropriate level of risk management and insurance are in place for the charity.

20 Ensure all relevant policies, procedures and financial controls are in place, inclusive of annual review.

Communications and Impact

21. Represent and promote the charity in public, sourcing media opportunities as appropriate so to increase visibility.

22. Represent the charity on appropriate networks and forums so to develop stakeholder relationships and source opportunities for cross-partner collaboration.

23. Ensure positive, fit-for-purpose, internal and external communications, inclusive of monthly newsletters, social media presence and other marketing materials.

24. Ensure appropriate monitoring and evaluation of projects and develop relationships with academic institutions and/or research consultancies where possible so to elicit external perspectives and scrutiny of the charity’s work.

25. Build relationships with local stakeholders and businesses.

PERSON SPECIFICATION

Essential requirements

1. Senior management experience within the charity sector or similar

2. Experience of working at a senior level with and under the direction of a board of trustees

3. Experience of successfully applying for grant funding, and/or other income generation  

4. Financial acumen including financial reporting

5. Experience of successfully delivering strategic plans

6. Experience in publicity and marketing

7. Experience in management of staff and volunteers

The post is subject to:

· right to work in the UK check

· satisfactory disclosure from the Disclosure and Barring Service

· two satisfactory references

Salary will be c. £54,000 and is set in line with NJC pay scales 2024/25.

Working hours are 35 hours over 5 days per week. The postholder will be based primarily on site but with the possibility of up to one day per week remote working by agreement.

Pension: there is a 5% employer’s pension contribution

You will receive 28 days of annual leave, and option to buy/sell three days annually. We have additional benefits, which include eye vouchers and cycle to work scheme.

Interviews will be held at Rosaline Hall, Fulham, London SW6 on 13 and 14 May. Only shortlisted candidates will be contacted. No recruitment agencies to apply.

Role Overview:
The Talent Set is thrilled to be working with a fabulous social welfare charity as they search for a Marketing Officer to support them for a 6-month FTC.

As the Marketing Officer, you'll assist the Campaigns and Communications Manager in crafting and executing marketing plans across digital and offline channels. Collaborate with internal teams to effectively communicate with external audiences, delivering impactful campaigns and digital marketing initiatives.

Key Responsibilities:

• Support the Brand and Communications team in planning, delivering, and analysing marketing activities and campaigns across various channels, including social media, email marketing, paid search, and other digital and offline platforms.
• Act as the Brand custodian, ensuring consistent application of brand guidelines across all content and campaigns, and assisting colleagues in understanding and implementing these guidelines.
• Create engaging online and offline content, including photography, video, copywriting, and design, collaborating with external freelancers and agencies as needed.
• Manage social media and email calendars, maintaining up-to-date content planners for weekly planning meetings and ensuring a balanced mix of topics and calls to action.
• Oversee the day-to-day operation of The organisation social media accounts, including content creation, scheduling, and responding to comments and messages.
• Implement organic and paid social media campaigns with clear objectives and maintain consistent and compelling brand representation across all marketing materials and communications.

Person Specification:

• Proficiency in Microsoft Office, Google Apps, Trello, and other collaborative tools.
• Experience with Adobe Creative Suite, Canva, and other content creation applications.
• Familiarity with social media platforms such as Meta, LinkedIn, YouTube, and TikTok, with a willingness to learn new platforms.
• Strong copywriting skills adaptable to various audiences.
• Experience in reporting and evaluating communications or marketing activities using in-platform reporting and Google Analytics.
• Familiarity with CRM systems, Mailchimp, or similar e-commerce platforms.
• Experience in delivering marketing and communications plans across social media, email marketing, and web channels.
• Ability to create original content and curate content for owned and third-party channels.
• Demonstrated ability to build strong relationships across multiple teams and collaborate effectively to solve problems.
• Excellent written and oral communication skills, with the ability to communicate effectively in various styles and formats.
• Confidence to offer insights, expertise, and support to colleagues and provide regular feedback to supervisors.
• Commitment to creating a positive working environment that upholds equality and diversity.
• Strong time management and organisation skills, with the ability to work well under pressure.
• Proven ability to stay updated with and adapt to changes in marketing trends and communications technology.

What’s On Offer:

• A hybrid working pattern with just 1-day per-week at the organisation’s Central London location.
• A 6-month fixed term contract with an end of April start date.
• A very salary of just over £31,500 pro-rata.
• An opportunity to work for an established organisation that provides incredible support to those in need.

Interested?
To apply, please submit your CV demonstrating your suitability for this role 

Commitment to Diversity:
The Talent Set and our partner charity are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

About the opportunity
As our Digital Marketing Officer, you will play a pivotal role in supporting the Marketing Manager and broader team in volunteer and school recruitment efforts, while managing our social media presence. Your primary responsibilities will include managing and curating content for Action Tutoring's social media platforms, including Facebook, Instagram, LinkedIn, X, and TikTok.

In addition to social media management, you will contribute to the creation of diverse content, such as graphics, videos, and photography, with occasional visits to our school programmes and events. You will also monitor and report on the impact of our social media campaigns, staying abreast of industry trends to optimise our digital presence.

If you're creative, passionate about education, and thrive in community engagement, we'd love to have you on board.

Closing date: Sunday 19th May 2024
Interviews: 28th and 29th May 2024
Start date: June 2024

Location: This role is remote. The candidate can be based anywhere in the UK. Occasional travel to London is required.

We use anonymised applications for our shortlisting process.

Duties and responsibilities
• Responsibility for managing Action Tutoring’s social media channels (Facebook, Instagram, LinkedIn, X, TikTok and YouTube). Plan content (in collaboration with wider Marketing and Communications team) in line with the charity’s wider campaigns, volunteer recruitment rounds and key messages, ensuring regular diverse posting.
• Work with the Marketing Manager to develop engaging content which encourages the recruitment of high quality volunteer tutors, enquiries from potential partner schools and raises awareness of the charity to potential fundraisers, donors and employees.
• Promote the breadth of Action Tutoring’s activities and projects on social media, working across the whole team to gather content to raise brand awareness (including Programme, Philanthropy, Operations, Policy and Impact).
• Contribute to the development of content for social media channels including graphics, video and photography, with the occasional visit to school programmes and other charity events.
• Regularly analyse and report on the impact of Action Tutoring’s social media content through weekly analysis, quarterly reporting and campaign analysis.
• Monitor social media trends and industry developments to ensure we’re maximising content across all channels.
• Lead on blogger, influencer and community outreach (e.g. Facebook community groups, Next Door) to help raise awareness of Action Tutoring's volunteering opportunities and encourage applications.
• Manage our national digital adverts (such as Indeed, CharityJobs, Do-It). Respond to any direct enquiries sent through these and other digital platforms, including the Volunteer Facebook Group and Google business.
• Identify national digital advertising opportunities for volunteer and school marketing, and support with content for regional adverts. Work with the Marketing Manager to analyse impact and decide where our budget is best spent.
• Support the day to day management of Action Tutoring’s website, editing content with updates upon request. Support with creating high quality, engaging content for the Action Tutoring website to ensure it’s optimised.
• Create external marketing materials on request and support with ad-hoc visual design work.
• Support with the attendance at volunteering promotion events, mainly university fairs.
• Any other duties deemed reasonable by the Chief Executive Officer.

Person specification

Qualifications criteria:
• Right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Excellent knowledge of social media platforms such as Facebook, Instagram, LinkedIn, X, and TikTok.
• Copywriting skills: able to interact with a range of audiences and have outstanding verbal and written communication skills. The role involves representing our brand on various channels and you will need to be able to adapt your communication style to different audiences and inspire them to engage with the charity.
• Able to work independently and use initiative in a range of situations.
• Able to think creatively and generate content to effectively convey messages and motivate audiences.
• Adaptable and open to learning. You will need to be willing to adapt and to grow and develop with the organisation.
• Efficient and able to work under pressure when required, able to multi-task and juggle a varied workload.
• Committed to equality, diversity and inclusion.
• Committed to the mission and values of Action Tutoring.
• Committed to promoting and safeguarding the welfare of children.

Senior Housing Officer

We are looking for a Senior Housing Officer who can oversee our specialist supported housing programme. They’ll handle the day-to-day management and maintenance of our houses, engaging with tenants and contractors, monitoring and acting on arrears and line-managing our tenant support officer.

Position: Senior Housing Officer

Location: Stanmore / Hybrid

Hours: Full time - 35 hours per week

Salary: £29,000 - £32,000 per annum

Contract: Permanent

Please note – the organisation will be interviewing candidates as they apply and the role may close early, so early applications are recommended.

To succeed, you’ll understand the importance of suitable housing and be passionate about making that a reality for our tenants. You’ll have excellent communication and administrative skills, be tenacious at ensuring works are carried out on time and be comfortable juggling a busy and varied workload.

Every four hours, someone is paralysed by a spinal cord injury. Aspire is a national charity providing practical support to those affected and our Supported Housing Programme is a key service in our work.

Join our team as a Senior Finance & Operations Officer!

Are you passionate about making a difference to the lives of animals? Do you thrive in a dynamic, fast-paced environment where your financial acumen and operational agility can create lasting impact? If so, we want you on our team!

About Us

Humane Society International is a forward-thinking charity striving for a better future for animals through advocacy, education, and hands-on programmes. We are an effective voice for animals, with active programmes in wildlife protection, alternatives to animal experiments, and farmed animal welfare. We have big ambitions to create further positive change for animals here in the UK and the EU and around the world.

About the role

As our Senior Finance & Operations Officer, you will be at the heart of our organisation’s success. Working closely with the Director, Finance and Operations, you will help to manage financial processes, streamline operations, and ensure both our UK and EU teams are properly resourced to drive our mission forward. You will interact daily with a broad range of stakeholders in the UK and the EU including senior level staff, external consultants and suppliers in the while also working closely with Finance, HR & IT colleagues in the US.

Key responsibilities

Financial Management (30%)

• Support on day-to-day financial activities including financial reporting, accounts payable and accounts receivable.
• Develop and implement best practices to optimise operational efficiency and effectiveness.
• Collaborate with the team to develop and monitor project budgets.
• Support decision-making through insightful financial analysis.

Operational Support (40%)

• Be the first point of contact for all enquiries from the campaigns and fundraising teams in the UK and EU.

Contracts Lifecycle Management (30%)

• Oversee the lifecycle of all supplier contracts: creation, submission and signing. (Legal contract knowledge is not required.)

 About you

You will be a dynamic individual with a can-do attitude who has a proven track record of juggling competing priorities and meeting deadlines in a fast-paced environment.  The role is varied and has a significant financial element so strong numeracy skills, a solid knowledge of financial management principles paired with good communications skills are important. We welcome applications from those who have solid experience in a similar role or are either part-qualified or qualified by experience. No formal qualification is required. Non-graduates are welcome.

Why Join Us

Make a meaningful impact: Your work will directly contribute to our mission to improve the lives of animals.

We are committed to training & development: We are committed to ensuring staff receive appropriate professional development and offer both formal and informal training and development to all our employees.  

Learning & knowledge sharing is at the heart of everything we do: Working alongside our passionate and dedicated staff is one of the main attractions of working at HSI. Staff here are experts in their field, which contributes to informal learning and knowledge sharing opportunities across the organisation.

How to apply

If would like to use your skills to make a difference to the lives of animals, we would like to hear from you. Please submit your CV and a covering letter 1. explaining your interest in applying for the role and 2. providing specific examples showing how your skills meet our requirements via the Charity Job website. Incomplete applications will not be considered.

Deadline for Applications: 12PM, Tuesday 7 May

Join us in creating positive change and transforming the lives of animals. Apply now and be part of something great!

Full Application Process: 

• CV and covering letter 
• 15-minute screening phone call with Director, Finance & Operations (8-9 May)
• First round interview (via video call) with Director, Finance & Operations (13 May) and Second round panel interview (15 May)
• Brief written exercise and Excel skills test
• References check

Do you have a passion for working with people and the ability to empathise with others?

About the role

The West London Women’s Service is a specialist gender and trauma informed Assessment Centre for women with complex needs who are at risk of, or have experienced domestic abuse, violence against women and girls (VAWG); and have multiple disadvantages.

We have a great opportunity for someone interested in working as part of an innovate women’s only service in an Assessment and Reconnection role and becoming part of this exciting team achieving positive outcomes to support women in their recovery and move on journey.

In this role you will:

• Be part of a busy team environment working closely with women new to, or at risk of rough sleeping.
• Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involves the client. 
• Build and maintain effective relationships to support clients throughout their recovery. 
• Develop a knowledge of relevant legislation such as, welfare benefit and housing legislation. 
• Work on a weekly rota including early, mid and late shifts (some evening and weekend work may be required).

For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday. 

About you

To be successful in this role you will:

• Experience managing complex and difficult situations in relations to people, have good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations
• Great communication skills, with the ability to network and build effective relationships with a variety people.
• Understanding of the issues involved in providing support to people with complex support needs including mental and physical health needs, substance dependency and who may be on low (or no) income.

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

*For genuine occupational requirement reasons we are looking to appoint women only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9)

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 15 May 2024

Interview and assessments on: w/c 3 June 2024

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

We're looking for a Housing & Income Officer to join our Landlord services team located at our Head Office moving to Caledonian Road this year.

£32,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel valued? You'll feel at home here.

and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement.

Managing a patch of 400+ units across our services you will ensure that challenging rent collection targets are met but also that everything is done to avoid eviction. Your personal qualities are as important in this role as your work experience.

Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage.

In order to effectively deliver the services listed above to their patch, the Income and Housing Officer will need to work closely with Contract Managers and Support Workers working within our projects to empower and enable them to carry out their responsibilities. Strong interpersonal and stakeholder management skills are a pre-requisite to the role. The post holder will be extremely flexible and have the ability to effectively manage multiple projects at one time.

Fixed term contract of 6-9 months

Needs to be able to travel, some homeworking but priority is out on site visiting customers in their homes and having a presence in the community.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained
Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases
Proactively monitor all current and former accounts within the defined patch and make recommendations to the Housing Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency
Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately.
Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels.
Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

An understanding of the needs of customers who have experienced homelessness and who may also have support needs.
Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.
Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.
An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. .
The ability to communicate clearly with non -housing management staff and explain cases in a non technical way.
A logical approach to problem solving and a willingness to deal with problems quickly and efficiently.
A willingness to "go the extra mile" when working with our customers

What you'll bring:

Essential:

Experience of monitoring rent accounts and managing rent arrears
Experience of using computerised rent systems to monitor arrears and record information
Extensive knowledge of welfare benefits ,especially housing benefit
Experience of liaising with housing benefit departments ,the DWP and other external agencies

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Welcome to Ada!

We are Ada, the National College for Digital Skills, a high performing technical college with the mission of educating and empowering the next generation of diverse digital talent.

We work with a fantastic roster of partners such as King, IBM, Deloitte, Salesforce and Bank of America and offer an innovative, supportive sixth form experience for our 150+ students that prepares them to be digital pioneers achieving both academic success and, more importantly, setting them up for successful careers in tech. We are passionate about harnessing tech as a tool for social mobility and improving diversity of opportunity and therefore, with the support of our partners,  place a major focus on diversity recruitment. At present over 50% of our students come from low income backgrounds, more than 50% are from Black, Asian or Mixed backgrounds and 23% are young women. We are the top performing sixth form for computer science in the country with >90% of our students going on aspirational digital degree apprenticeships, tech related degree courses or straight into junior technical roles.

This is an exciting time to join Ada in  our new  state-of-the-art campus , just a few minutes walk from Victoria station. This new campus provides us with the capacity to significantly increase our student volumes and meet our ambitious target of transforming 10,000 lives by the end of 2030 while ensuring that we achieve our mission to make  the tech sector more representative targeting 50% of learners to be female, 50% to be from ethnic minority backgrounds and 50% to be from low income backgrounds.

We’re passionate about building a supportive, values driven environment for both our students and staff and this is where you come in!

A message from Tom Fogden, Dean 

This year we are celebrating 10 years since I co-founded the college. So much has changed but our focus on supporting underrepresented people into tech jobs has remained central. This role is situated right at the heart of our mission; your direct actions will help impact the career trajectory of our students. We have dozens of stories of the amazing jobs that our learners have gone on to achieve and the flourishing lives that they are now living. We are looking for someone that can increase the scale and success rates of our apprenticeship applicants so that even more young people can reap the benefits of their unique tech education.

We are interested in finding people who are keen to make a  contribution to our vision.  We are looking for an Apprenticeship Outreach Officer who is  super passionate about our mission, to educate and empower the next generation of diverse digital talent, and is focused on preparing and providing support to our Sixth Formers in their journey through the apprenticeship application process.

If this sounds like you then please do apply.

Key responsibilities of this role include:

• Working with your line manager and where delegated, the Apprenticeship Outreach Programme Manager, to create bespoke events and short courses for potential apprentices.
• Building relationships with our Sixth Form learners through their 2 years at Ada  and helping them prepare for the different stages of the apprenticeship application process.
• Linking apprenticeship opportunities to  specific Sixth formers.
• Social media promotion: working with our marketing manager on SM campaigns to raise awareness of Ada’s short courses, partnerships with employers and open recruitment campaigns.
• Completing the legacy apprenticeship recruitment activity for Autumn 2024 and Spring 2025.
• Shortlisting Sixth Form candidates for any exclusive apprenticeship opportunities.
• Assisting the Sixth Form Outreach and Recruitment team with event planning, administration and delivery including outreach events (Careers Fairs, Open Days, Lift-off days, school visits to Ada and Keep Warm events. (This will involve commitment on some weekends and evenings during busy times.)
• Assisting with wider college events.
• Supporting the Sixth Form recruitment effort as needed through the administration of the application process.
• Keeping accurate records, inputting data into Ada’s systems and exporting relevant information to produce reports and dashboards.
• Assisting with tasks and administration in the wider teams including Reception and Front-of -house, facilities and External Relations.

Key competencies

Essential

• You have a passion for career support and employability.
• You have excellent communication skills including written and verbal, both face to face and on the phone.
• You have the ability to communicate effectively with a variety of audiences; both educational and corporate.
• You are accurate with excellent attention to detail.
• You are a confident user of technology and productivity tools such as calendars, spreadsheets, trackers and databases.
• You have experience working in administration. Experience of  admissions and /  or outreach would be a bonus!
• You are willing to work flexibly, where necessary outside of normal working hours, and to travel around London,  as necessary for the role.
• You are able to cope with a varied workload, to prioritise effectively and to meet deadlines.
• You are willing to develop and demonstrate public speaking skills.
• You enjoy being part of a hard-working, target driven team focused on offering life-changing opportunities to young people with an interest in technology.
• You address issues and challenges proactively and can work with a diverse range of people to achieve your goals.

Desirable

• You have experience working with young people.
• You are an advocate for apprenticeships.
• Experience in customer service with a track record of excellence.
• You are a confident user of Microsoft Office and/or Google suite.
• You have experience of using a CRM system (Dynamics 365 and/or REMS desirable).

Other duties

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline, indicating key areas of activity and may be amended from time to time in light of the changing needs of the organisation.

Safeguarding

Ada, National College for Digital Skill is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. The successful candidate will be required to have an Enhanced Disclosure and Barring Service (DBS) check and references will be sought from previous employers prior to commencing employment. Other related pre-employment checks appropriate to the post will also be carried out.

We care about equity, diversity and inclusion

Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

● To provide and promote equality of opportunity in all areas of its work and activity;

● To recognise and develop the diversity of skills and talent within its current and potential community;

● To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;

● To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;

● To promote good relations between individuals from different groups.

Applicants with disabilities

Ada is keen to increase the number of disabled people it employs. We, therefore, encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please contact us.

Sponsorship

Sadly, we are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

How to apply for the role

Please submit your CV and a cover letter, explaining how your experience to date makes you the right candidate for Ada and this role. In the subject field please write “Application for Outreach and Recruitment Officer'' followed by your name.

Closing date for applications

Thursday 9th May 2024. Interviews are likely to be week beginning 13th May 2024.

Next Steps

Longlisted candidates will be contacted by phone or email and if you haven’t heard from us by May 14th we are afraid that your application has not been successful on this occasion.

Thank you for your interest in the role and good luck with your application!

Our award winning MS Helpline are looking for a new Helpline Services Volunteer Officer to join our fantastic and supportive team.

Helpline Services Volunteer Officer
Type: Part-time (21 hours/or 3 days a week), permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £19,293.60 - £20,552.40 per annum (FTE £32,156 - £34,254) plus excellent benefits
Salary Band: Band E1

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. 

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. 

About this job

Please note this role is part-time 21 hours/or 3 days a week.

Our Helpline runs from 9am to 7pm Monday to Friday, and we’re looking for an enthusiastic, warm and experienced individual to support our dedicated Helpline Volunteers and Befriending Volunteers within the Helpline team.

This role requires working flexible hours, including 9am–5pm, 10am–6pm or 11am–7pm between Monday to Friday to meet services and volunteer needs (3 days a week).

If you’re passionate about offering high quality information and emotional support and have relevant Helpline experience, we’d love to hear from you.

You will be providing continuous support to all our volunteers at the Helpline team, directly contributing in providing information and support to our Helpline enquirers, with both proactive and reactive content and information on prevalent topics or trends affecting the MS community.

Our aim is to empower people affected by multiple sclerosis (MS) to:

• Live to their full potential
• Take an active role in their treatment
• Secure the care and support they need

We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.

Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.

Closing date for applications: 9am on Friday 10 May 2024
Anticipated interview date: Monday 20 May 2024

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We are a Disability Confident Employer and we’re committed to promoting equality and diversity. 

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. 

If you need any help or adjustments to apply for this role, please contact us to discuss.

You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

More about our recruitment and selection process

• The HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel. This is done as part of our commitment to equality, diversity and inclusion.
• The first round of our recruitment and selection process includes an interview with competency-based questions. 
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation. 
• You might also be invited for a second interview. We’ll let you know about this during the selection process. 

More about our employee benefits:

We have a wide range of employee benefits including (but not limited to):

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
• Flexible working options

 Caring for you and your family

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment
• Opportunity to buy and sell annual leave in each calendar year
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
• Enhanced leave for new parents
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time
• 10 days paid carers’ leave a year, pro-rata for part-time
• New family-friendly benefits, including paid leave:
  • in the event of miscarriage or still birth
  • to support fertility treatments
  • for antenatal appointments for both parents
• Cycle to work scheme
• Death in service scheme
• Health cash plans to help offset the cost of health care for you and your family

Thinking about your finances

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax 
• New employee portal including lifestyle savings vouchers and personal wellbeing 

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities 
• New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
• Active and supportive internal employee networking groups for collaboration and peer support
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
• 2 days paid leave a year for volunteering with other charities during normal working hours

Safeguarding

We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of:

• gender
• race
• disability
• sexual orientation
• religion or belief
• pregnancy
• gender reassignment

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

No agencies please.

Job Title: Project Officer

Position Type: Paid/Full time

Reports to: Programme Manager

Based at: School Food Matters, The Bridge, 7b Parkshot, London TW9 2RD

Working Hours: 5 days a week, 9am-5pm (some flexibility required to attend breakfast and after school clubs) 

Salary: £31,138 FTE

Holiday: 31 days including bank holidays that fall on working days. Holidays must be taken during school holidays

Pension: School Food Matters matches pension contributions at 5% of pensionable earnings

Contract: Temporary – 18 months

Background to School Food Matters

School Food Matters (SFM) exists to teach children about food and to improve children’s access to healthy, sustainable food during their time at school. We provide fully funded food education programmes to schools. Our experience delivering these programmes informs and strengthens our campaigns, bringing the voices of children, parents and teachers to government policy.

Healthy Zones programme

Healthy Zones supports primary, secondary and special schools to create a food environment that puts young people's health centre stage. We are working with schools to develop food policies and to improve the food served in their breakfast and after school clubs. The programme uses a whole school approach through hands-on engagement with students, staff, kitchen teams, governors and parents.

Job Purpose

· To promote, develop and deliver the Healthy Zones programme across schools in Southwark and Lambeth

· Support with the expansion of the Healthy Zones programme across other regions in England

Key Tasks include:

•  Recruit schools to take part in Healthy Zones
• Complete food audits in schools looking across the whole school day (training provided)
• Develop and deliver healthy after school club and breakfast club modules (convene working groups in schools, run simple food preparation engagement sessions (training provided), empower student voice, build relationships with the after-school club staff)
• Develop food policy improvements in schools in our six key areas by building relationships with staff, and engaging students, parents and governors
• Build relationships and work closely / maintain relationships with teachers, teaching assistants, cooks and senior leaders in primary and secondary schools in Lambeth and Southwark to improve the food they offer their students
• Build and support relationships with contacts in partner organisations/LAs, and deliver training where necessary
• Collecting data and maintaining accurate records relating to the programme in Airtable
• Work closely with our Evaluation Manager to complete all monitoring and evaluation
• Gather content for our website and social media platforms
• Keep Programme Manager fully updated on progress

• Keeping up to date with safeguarding requirements and reporting procedures

• Contribute to the smooth-running of SFM at this time of growth
• Maintaining the ethos of the charity and positively promoting our work at all times
• The Project Officer will also undertake any other tasks relevant to the affairs of SFM that may arise from time to time.  Therefore, being flexible and approaching the job with an open and positive mindset is essential!

 Person specification

 Essential  

· Excellent administrative and organisational skills with great attention to detail

· Excellent IT skills including excel, word and email

· Experience of building relationships with partner organisations and individuals 

· Comfortable engaging with variety of audiences (students, school staff and parents), incl. writing and responding to email, conducting telephone, virtual and face to face meetings, and running workshops 

· Ability to work in a team, and seek help when needed

· Self-motivated and optimistic with a can-do attitude

Desirable  

·Experience of working for a charity or not for profit organisation

·Experience of working in education

·       An interest in food education and children’s health