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Top job
Money Advice Trust, Birmingham (Hybrid)
£37,645 per year
We’re looking for Money Advisers to join our Business Debtline team. Full training will be provided!
Posted today
Closing in 4 days
Physics Partners, Remote
£26,000 per year
Posted 1 week ago

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Closing in 3 days
Youth Futures Foundation, England (Hybrid)
£47,226 - £53,364 per year
This role will play a central role in building the evidence base on what works to support young people into good jobs.
Posted 1 week ago
Closing tomorrow
Age UK Solihull, Solihull (Hybrid)
£26,000 - £30,000 per year
Build meaningful local partnerships and improve later life for Solihull residents
Posted 1 week ago
Closing in 3 days
Envision, Birmingham (On-site)
£23,833 per year (+£1,833 London Weighting where applicable) paid over 12 months (£26,000 FTE equivalent)
Posted 3 weeks ago Apply Now
Stroke Association, Remote
£22,600 per annum (FTE circa £28,300 per annum)
Posted 6 days ago
Envision, Birmingham (Hybrid)
£65,000 - £70,000 per year FTE (actual salary £39,000–£42,000 per annum)
Posted 1 week ago Apply Now
Page 1 of 2
Birmingham, West Midlands (Hybrid) 1.6 miles
£37,645 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Business Debtline is a free, independent debt advice service for the self-employed and small businesses. The Money Advice Trust is a national charity dedicated to helping people overcome financial difficulty and prevent problem debt.

At Money Advice Trust, we believe everyone deserves clear, practical and non-judgemental support, no matter their circumstances. 

As a Business Debtline Adviser, you’ll provide tailored, specialist debt advice across a range of channels, supporting clients through often difficult and emotional situations. You’ll explain options clearly, empower clients to make informed decisions, and deliver a high-quality, compliant service.

This is a meaningful and rewarding role where you’ll make a real impact every day. 

What You’ll Be Doing 

You’ll be responsible for: 

  • Providing specialist debt advice to self-employed individuals and small businesses via phone, email and digital channels 

  • Listening carefully to clients and communicating in a supportive, empathetic and non-judgemental way 

  • Identifying appropriate debt solutions such as Debt Management Plans, DROs and IVAs, ensuring regulatory compliance 

  • Explaining complex financial information clearly to a non-technical audience 

  • Maintaining accurate client records and completing administration to a high standard 

  • Collaborating with colleagues and contributing to team performance and service improvement 

  • Acting as a professional ambassador for the Money Advice Trust in all interactions

What We’re Looking For 

We’re looking for people who are passionate about helping others and who can stay calm, organised and professional in a fast-paced environment. 

You’ll bring: 

  • Strong communication skills, both written and verbal 

  • The ability to explain complex information in a clear and simple way 

  • A compassionate, client-focused and non-judgemental approach 

  • Good IT skills (e.g. Word, Excel, Outlook, Teams, Zoom) 

  • Strong organisational skills and the ability to manage workload effectively 

  • The ability to work collaboratively as part of a team 

  • Resilience and emotional awareness when supporting clients in challenging situations 

Experience in customer service or advice roles is helpful but not essential.If you’re motivated to learn and make a difference, we’d love to hear from you. 

Training and Support 

We’ll fully support you to build your knowledge and confidence in the role. 

  • Comprehensive initial training (full-time, on site, 9am–5pm for approximately 11 weeks) 

  • Ongoing coaching, quality feedback and development support 

  • Continuous learning to keep up to date with legislation and best practice 

We’re looking for people who are curious, committed to learning, and motivated to grow in a rewarding role. 

Our typical recruitment process takes up to four weeks and includes: 

  1. A short online assessment (around 20 minutes at a time to suit you) 

  1. A 45‑minute Microsoft Teams interview 

Candidates who are successful at interview will progress to offer. Those who are not successful will be offered interview feedback. 

We sometimes use AI tools to support parts of our recruitment process, such as initial application review. These tools help us manage volume, but all hiring decisions are made by a real person in our Recruitment team. 

Accessibility and Adjustments 

We want every candidate to feel confident and supported. If you need any adjustments or have specific preferences during the recruitment process, just let us know and we’ll do our best to accommodate you. 

Important Information 

We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. 

Your personal data will only be used for recruitment purposes and held for up to 12 months. Please see our Privacy Notice for Job Applicants on our vacancies page for further details. 

Our Commitment to Inclusion 

We’re committed to building a workplace that reflects the communities we serve and our values - We put people first. We support each other. We solve problems. 

These values guide everything we do and help create a welcoming, respectful and inclusive environment where everyone can thrive. We warmly welcome applications from people of all backgrounds. 

Application resources
Organisation
Money Advice Trust View profile Organisation type Registered Charity
Posted on: 28 May 2026
Closing date: 21 June 2026 at 15:51
Tags: Advice / Information, Finance, Customer Service, Operations, Conservation, Customer support, Helpline, Mental Health, Monitoring and Evaluation, Safeguarding, Wellbeing, Trusts / Foundations

The client requests no contact from agencies or media sales.