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Closing in 7 days
St Andrew's Hospice, North Lanarkshire, Airdrie (Hybrid)
£25,425 - £28,337 per year pro rota
Posted 1 week ago
Rainbow Trust Children's Charity, Multiple Locations (Hybrid)
£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)
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£15.18 per hour
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Guildford RASASC, Guildford, Surrey (Hybrid)
From £27,498 per year - dependent on experience, qualifications and training
Posted 2 weeks ago
GFS (Girls Friendly Society), Remote
£40,000 per year
We're looking for a strategic and energetic Corporate Partnerships Development Manager to grow our corporate income at GFS.
Posted 6 days ago
Closing in 6 days
South East London Community Energy, London (Hybrid)
£29,000 - £32,000 per year
Help us to engage our community in tackling climate emergency and fuel poverty in SE London
Posted 1 week ago Apply Now
Closing in 3 days
Ivy Rock Partners Ltd, Kettering (Hybrid)
£70,000 - £75,000 per year
Posted 2 weeks ago Apply Now
Page 19 of 30
Old Street, England (Hybrid)
£38588 per annum
Contract (Fixed-term until 15 January 2027 Maternity Cover)
Job description
Supporter Engagement Team Leader


Location: Hybrid, Old Street, London
Department: Supporter Engagement and Operations
Salary: £38,588 per annum
Hours: 34.5 hours per week
Contract Type: Fixed-term until 15 January 2027 (maternity leave cover)

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.

We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.

Are you passionate about delivering exceptional supporter experiences? Do you thrive in a fast-paced environment where people and purpose come first? If so, we’d love to hear from you.

We’re looking for a Supporter Engagement Team Leader (maternity cover) to join our dynamic Supporter Engagement & Operations Unit. In this vital role, you’ll lead a dedicated team responsible for providing outstanding service to our supporters across multiple channels — including phone, email and post.

In this role, you will be line-managing and supporting the day-to-day operations of the Supporter Engagement Team. You will ensure the team meets service level agreements (SLAs) and delivers timely, high-quality responses to all supporter enquiries. You will be responsible for coaching, developing, and motivating team members, and championing a culture of supporter-centric service, ensuring every interaction leaves supporters feeling valued and inspired. You will also be working with the Senior Supporter Engagement and Operations Lead to deliver our exciting plans during 2026.

We are looking for someone with proven experience in line management within a busy customer or supporter care environment. You should have a genuine passion for supporter engagement and delivering exceptional service. Strong organisational skills with the ability to prioritise and manage competing demands are essential, as well as excellent communication skills — tactful, diplomatic, and confident across all channels.

Why join us? You’ll be part of a supportive, mission-driven team that puts people at the heart of everything we do. We offer a collaborative working environment, opportunities for professional development, and the chance to make a real impact every day.

Please note, this role is not eligible for sponsorship and therefore we are unable to provide sponsorship for this role.

The deadline for applications is 23:59 on 9 November 2025
Interviews will take place on 19 and 20 November 2025

We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

REF-224 776

Posted by
Plan International UK View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 24 October 2025
Closing date: 09 November 2025 at 23:59
Job ref: 224776
Tags: Fundraising, Community Fundraising