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Experience of designing, delivering and improving participation, voice, involvement or lived experience programmes with children or young people is an essential requirement for this role. Please see the person specification below for all essential requirements before applying.
Role title: Voice Manager
Reporting to: Head of Impact and Innovation (note that this role will work collaboratively across the organisation to drive this agenda on lived experience being embedded through the charity)
Location of work: The post holder will be home-based, with office visits required approximately once a month, and department/organisational away days which will be discussed with Line Manager. The role may involve some occasional irregular travel to attend events and meetings throughout England and Scotland.
Contract type: Ideally full time, 35 hours per week, although flexible hours may be considered. The role may require occasional evening and weekend work.
Contract length: Permanent
Salary: £43,500
Background
For more than 20 years, Magic Breakfast has been helping children and young people start the day with the nourishment they need to learn, grow, and thrive. But the impact of breakfast goes far beyond food. Every morning, we help pupils arrive at school feeling valued, included, and ready to reach their potential.
Today, 2.1 million children across the UK are at risk of hunger, the equivalent of four pupils in a classroom of 30. Working with schools in disadvantaged communities across England and Scotland, Magic Breakfast is committed to ensuring no child is too hungry to learn. One breakfast at a time, we are helping children and young people build brighter futures.
This is a pivotal moment to join Magic Breakfast. Governments in both England and Scotland have committed to expanding access to free school breakfasts, recognising the vital role they play in children’s wellbeing and attainment. Yet significant gaps remain. Pupils in secondary schools, alongside younger children in nursery and early years settings, are still at risk of starting the day hungry. Hunger does not begin at age five, nor end at age 11, and neither does our mission.
By joining Magic Breakfast, you will become part of a passionate, ambitious organisation driving lasting change for children and young people across the UK.
Job Purpose
Magic Breakfast has already begun developing its approach to embedding children and young people's voiceas outlined in ourorganisational Nourishing Futures strategy and business plan, launched in 2025. Alongside this, a Lived Experience strategy and roadmap set out the plan to ensure child and youth voice is heard at all points in our decision making.This role will operationalise that roadmap, strengthening the systems, standards, capability and accountability needed to embed participation across the organisation.
The Voice Manager will lead the development and delivery of Magic Breakfast’s approach to lived experience voice, with a particular focus on children and young people. They will ensure that the processes, policies, practicalguidanceand organisational capability is in place to enable the views, experiences and priorities of children and young peopletoshapethe organisation.
This is a new roleat Magic Breakfast, responding to our Nourishing Futures strategy with a vision of a UK where every child is nourished, empowered and thriving.It’sa dynamic, matrix role, that works with teams across the organisation and will evolve over time, initially seeking to develop and embed new practices and approaches,which will impacton the culture and practices of the organisation.Previous experience of working ina similar role is vital as this role will provide lead counsel on child and youth participation across the organisation.
The role holder will provide expert advice to colleagues across the organisation, helping teams embed meaningful, safe,inclusive and non-tokenistic participation in their work.The aim is for children and young people from a diverse range of backgrounds and experiences, including those who may face barriersto engaging,are able to influence Magic Breakfast’s work.Anessential part of this role will be ensuring that,as well as the necessary internal infrastructure, the culture and mindset is in place to support the wider strategic aims.
Key Responsibilities
Voice leadership and organisational practice
Shape and operationalise Magic Breakfast’s children and young people’s voice function, ensuring it is aligned to organisational strategy, business planning and evaluation, safeguarding requirements and EDI commitments.
Reviewand maintain organisational guidance, processes andparticipation infrastructure that supportschildren and young people’s participation, includingconsent, accessibility, safeguarding,risk, recognition (e.g.remuneration), feedbackloopsand ethical storytelling.
Organisational capability-buildingand support
Provide specialist advice to internal teams on when and how to involve children and young people, for examplein decision-making, service development, policy influencing, communications, fundraising,researchand evaluation.
Develop and deliver training, resources and reflective learning opportunities that help staff understand the importance of children and young people’s voice and build confidence in applying participatory approaches.
Work closely withourPeople and Culture team to embed voice and participation learning into wider performance expectations, ways of working, internal culture and learning,and development pathways.
Chair,coordinateor contribute to internal working groups that bring colleagues together to embed children and young people’s voice across teams and projects.
Champion a culture of listening, accountability and continuous improvement, highlighting whereand howchildren and young people’s views have influenced decisions to provide positive reinforcement of actions.
Participation, engagementand co-design
Design,pilotand develop participatory approaches(such as regional lived experience panels, pupil panels, advisory groups, workshops, focus groups, creative consultation methodsand digital activities) for engaging children and young people,and support organisation-wide adoption.
Ensure participation approaches are accessible and inclusive for children and young people with different needs,experiences and communication preferences, including those who may be less likely to engage through traditional methods.
Ensure appropriate feedback loops are in place,s oparticipants and contributors understand how their views have shaped decisions, proposals, policy asks, breakfast provision or further research priorities.
Safeguarding,ethicsand risk management
Ensure all voice and participation activity is delivered safely and in line with Magic Breakfast’s safeguarding, data protection, health and safety,consentand risk management policies.
Ensure children and young people are appropriately prepared, supported and followed up before, during and after participation activities, including signposting to support where needed.
Be an active member of the internal Safeguarding Committee, proactively flagging issues and developing or updating anyappropriate processes, whilst supporting a shift in approach from compliance to culturally embedded.
Support colleagues to develop appropriate risk assessments for online and in-person participation activities, and where needed, escalating concerns in line with organisational processes.
Support colleagues to apply ethical and inclusive approaches to gathering,analysingand using children and young people’s views, particularly where sensitive personal experiences may be shared.
Insight and Influence
Develop and maintain approach to measure participation, influence, reach,qualityand impact, ensuring alignment with Magic Breakfast’s existing evaluation and reporting cycles.
Represent Magic Breakfast in external working groups,coalitions and participation networks, sharing learning and bringing sector insight back into the organisation.
Support funder conversations and proposals where required by clearly articulating Magic Breakfast’s ambitions,approachand impact in relation to children and young people’s voice.
Promote organisational learning by sharing participation insights, emerging themes and examples of influence across teams, helping to strengthen practice and decision-making.
Commission or manage external support, suppliers or partners where needed,ensuring quality of work
Person Specification
Essential knowledge and experience
Experience of designing,deliveringand improving participation, voice, involvement or lived experience programmes with children or young people.
Experience of applying safeguarding, consent, confidentiality, data protection and risk management processes in participation or engagement activity.
Experience of managing projects or workstreams from design through to delivery, monitoring,learningand reporting.
Experience of facilitating workshops, focus groups, panels or advisory groups, both online and in person.
Experience of translating qualitative insight into clear findings, recommendations,reportsor resources for different audiences.
Experience of developing or managing place-based, community-ledor regional engagement structures.
Experience of developing guidance, tools,trainingor resources that support others to adopt good practice.
Experience of building trusting,appropriateand inclusive relationships with children and young people from a range of backgrounds and experiences.
Experience ofmatrixworking across teamsand influencing decision making
Essential skills and behaviours
Strong understanding of meaningful,ethicaland non-tokenistic participation, co-designand lived experience practice within the UK.
Good understanding of safeguarding, emotional wellbeing, healthy boundaries and inclusive practice when working with children and young people.
Strong facilitation skills, with the ability to create inclusive spaces, encourage participation and manage group dynamics or challenging conversations sensitively.
Excellent written and verbal communication skills, including the ability to make complex information clear,accessible and engaging for different audiences.
Ability to work with data and evidence to develop metrics,monitor progress and report impact.
Commitment to equity,diversityand inclusion, and to reducing barriers to participation for children and young people.
Desirable Knowledge, experience and skills
Experience of child or youth voice activity in schools, education, youth work, anti-poverty, food insecurity, health, socialactionor charity settings.
Experience of supporting children and young people to engage with policymakers, funders, media,campaignsor public-facing opportunities.
Experience of working with community partners, local authorities, combined authorities, youth organisations, faithgroupsor other trusted local intermediaries to support inclusive participation.
General requirements
Willing and able to travel across the UK for school visits, workshops,eventsand partner meetings.
Willingness to work occasional evenings or weekends where participation activity requires it, with time off in lieuinline with organisational policy.
Enhanced DBS check may be required depending on the final design of the role and level of direct work with children and young people.
APPLICATION PROCCESS
You can access our job pack and more information about Magic Breakfast via our website.
Should you wish to discuss the role before applying please email our People and Culture Team (hr @ magicbreakfast. com)
Shortlisting: w/c 31st August
Interview 1: w/c 14th September
Interview 2 and Informal Panel: w/c 21st September
We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
Main Responsibilities:
The Business Development Team provides a specialist support function to enable the organisation to achieve its growth objectives. We promote the strategic growth of the organisation by supporting the retention of existing work and securing new contracts via competitive tender and business proposals.
This is an exciting opportunity for a Bid Writer with demonstratable writing experience and knowledge to join us and write applications that fully articulate Family Action’s offer. Experience relevant for your effectiveness in the role might be from various sectors. If you are passionate about supporting us to submit high-quality tenders and applications, achieving success rates whilst engaging with our services to contribute and evidence the impact of their work for inclusion in submissions then we would like to hear from you.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



The client requests no contact from agencies or media sales.
Join BrainWaves at an exciting stage of growth and help build the sustainable income behind our ambitious plans to improve young people’s mental health.
This is a rare opportunity for a proactive fundraiser to take real ownership of a growing fundraising programme, working with experienced specialists while broadening your expertise across trusts, major donors, corporate partnerships and individual giving.
About BrainWaves Research
BrainWaves Research is a charity working to improve young people’s mental health and wellbeing through research, education and collaboration.
We bring together scientists, educators, schools and young people to build a stronger understanding of adolescent mental health and translate evidence into practical support. Our work combines a major longitudinal research study with evidence-based educational resources for schools.
BrainWaves is a long-term collaboration involving the University of Oxford, Swansea University and The Day News & Media. We are entering an exciting stage of growth and are looking for a proactive and versatile Fundraising Manager to help secure the sustainable income needed to achieve our ambitions.
The opportunity
You will lead the day-to-day delivery of fundraising across trusts and foundations, major donors, corporate partnerships and individual giving, developing new opportunities as well as managing and growing existing relationships.
The role may particularly suit someone with strong experience in one area – most likely trusts and foundations or high-value giving – who is ready to broaden their expertise across a mixed portfolio.
You will work particularly closely with our fractional Fundraising Director, who will provide strategic direction and support, as well as experienced specialists in major gifts and events, senior volunteers and colleagues across BrainWaves.
This is a hands-on role with significant autonomy. We are looking for someone proactive, ambitious and organised who enjoys turning strategy into action, building relationships, improving systems and hitting targets. Above all, you will be passionate about our mission to improve young people’s mental health.
Key responsibilities
Fundraising and income growth
Work with the Fundraising Director and COO to deliver BrainWaves’ fundraising strategy and annual income plan.
Manage and grow a pipeline across trusts and foundations, major donors, corporates and individual giving.
Research and develop new prospects, partnerships and sustainable income opportunities.
Prepare compelling cases for support, grant applications, proposals, presentations and donor communications.
Take ownership of agreed income targets, deadlines and activity plans, monitoring performance and forecasting income.
Manage funder and supporter relationships from initial approach through to reporting and stewardship.
Major donors, corporates and supporters
Work with the Fundraising Director, trustees, senior volunteers and specialist advisers to identify, cultivate and steward high-value prospects.
Build relationships with companies whose values and interests align with BrainWaves and develop appropriate partnership opportunities.
Help develop our individual-giving programme, including appeals, regular giving and supporter journeys.
Manage and improve our use of JustGiving and other digital fundraising platforms.
Support donor and cultivation events, including prospect identification, communications and follow-up.
CRM, data and fundraising operations
Take day-to-day ownership of BrainWaves’ CRM, ensuring supporter, prospect, donation and relationship records are accurate and up to date.
Improve how the CRM is used for pipeline management, reporting, segmentation, stewardship and task management.
Establish clear and consistent processes for recording and using fundraising information.
Produce regular pipeline, income and forecasting reports and use data to identify opportunities, gaps and risks.
Ensure information from JustGiving and other platforms is captured and followed up appropriately.
Maintain high standards of data protection, fundraising compliance and data quality.
Collaborative working
Work closely with the Fundraising Director and experienced freelance specialists in fundraising strategy, major gifts and events.
Collaborate with colleagues across communications, research and operations to develop strong fundraising propositions and materials.
Support trustees and senior volunteers in their fundraising activity.
Attend occasional meetings and events, primarily in Oxford and London.
About you
You will be a confident and proactive fundraiser with strong experience in at least one income stream and an appetite to broaden your expertise.
You will be a persuasive communicator and excellent relationship builder, comfortable managing multiple prospects, deadlines and priorities. You will enjoy working in a small, evolving organisation where initiative is valued and will be effective working independently from home while staying closely connected to the wider team.
Most importantly, you will be motivated by ambitious targets and genuinely excited by BrainWaves’ mission.
Essential experience and skills
Experience of securing income within a charity, university, research institution or other purpose-led organisation.
Strong experience in at least one fundraising stream, such as trusts and foundations, major donors, corporates or individual giving.
Evidence of meeting fundraising targets or contributing significantly to income growth.
Experience of managing prospects from research and qualification through to solicitation and stewardship.
Excellent written skills, including producing persuasive applications, proposals and donor communications.
Strong relationship-building and stakeholder-management skills.
Ability to understand complex information and turn it into a clear and compelling case for support.
Experience of using a fundraising CRM to manage pipelines, records and reporting.
Excellent organisation, with the ability to manage multiple priorities and deadlines.
A proactive, resourceful and collaborative approach.
A genuine commitment to BrainWaves’ purpose.
Desirable experience
Experience across more than one fundraising income stream.
Trusts and foundations and/or major donor fundraising experience.
Experience of corporate partnerships.
Experience of using and improving a CRM, particularly Beacon or a similar system.
Experience of JustGiving or similar digital fundraising platforms.
Experience of fundraising for mental health, young people, education, science, health or research.
Knowledge of fundraising regulation and data protection.
Experience of donor cultivation or fundraising events.
What we offer
The opportunity to shape and grow fundraising within an ambitious charity.
Close working with an experienced Fundraising Director and senior fundraising specialists.
Significant autonomy and the opportunity to broaden your fundraising experience.
Meaningful work supporting research and education focused on adolescent mental health.
A flexible, predominantly home-based role.
25 days’ annual leave pro rata.
Auto-enrolment into our pension scheme after successful completion of a three-month probation period.
Reasonable travel expenses for required meetings and events.
We are not looking for freelance consultants or consultancies to contact us for this role, as we really want someone to embed in our team.
The client requests no contact from agencies or media sales.
Who we are
IPSEA (Independent Provider of Special Education Advice) is a national charity working to ensure that children and young people with special educational needs and disabilities (SEND) receive the educational support they are legally entitled to. Since we were formed in 1983, we have helped to improve the education experience of thousands of children and young people across England. We do this by providing free and independent legal advice and casework support for families, undertaking policy work and delivering training on the SEND legal framework.
What you’ll do
Reports to: Chief Executive
Location: Home-based or Hybrid (with frequent travel for events and meeting with parliamentarians and other stakeholders)
We are seeking a Policy Manager to lead IPSEA's policy and influencing work to achieve positive change for children and young people with special educational needs and disabilities (SEND) and their families. Working closely with the Chief Executive, Head of Legal and Training, trustees and colleagues across the organisation, you will set strategic policy priorities and develop evidence-based influencing plans that support IPSEA's mission and long-term objectives.
Drawing on insights from our advice and tribunal services, legal expertise and the experiences of families, you will identify systemic issues within the SEND system and develop policy solutions that improve children and young people's access to the support and education to which they are entitled. You will ensure that IPSEA's policy positions are credible, legally robust and informed by the lived experiences of those we support.
You will lead IPSEA's engagement with government, Parliament and other key decision-makers, identifying opportunities to influence legislation, policy and practice at both national and local level. This includes overseeing responses to consultations, parliamentary inquiries and calls for evidence, as well as preparing briefings and strategic advice to support senior-level engagement and advocacy.
Working collaboratively with colleagues across legal, communications, fundraising and training teams, you will ensure IPSEA's policy, campaigning and public affairs activities are aligned and maximise the organisation's impact. You will also monitor developments across the political, legal and policy landscape, helping IPSEA respond proactively to emerging opportunities and challenges affecting the rights of children and young people with SEND.
This role offers the opportunity to make a real difference as part of a small, friendly, and dedicated team. If you are passionate about helping children and young people with SEND and have the skills and experience needed, we would love to hear from you.
Who are we looking for?
You will have significant experience in a senior policy and campaigning/public affairs role and have good knowledge of local and national government structure including the legislative process.
You the ability to build and maintain relationships with a range of stakeholders including MPs, civil servants, campaigners and parents. You exhibit tact and diplomacy and can be impactful with people of varying levels and experience.
Your research and critical thinking skills enable you to analyse policy and data to produce relevant reports and position papers. You have experience of drafting organisation responses to government consultations and parliamentary calls for evidence.
IPSEA should also reflect the communities we support. We would particularly like to hear from candidates from ethnic minority backgrounds, LGBTQIA+ people, under-served communities and disabled people, as well as those with lived experience of the SEND system, either as a child or as a parent/carer.
What we can offer you
To apply
Visit our website to download a recruitment pack and application form.
Deadline for applications: 9am on 7 September 2026.
First-round interviews: on 15 September 2026 in our offices in Takeley, Essex, with second-round interviews (online) on 18 September 2026.
NO AGENCIES PLEASE.
We help children and young people with special educational needs and disabilities (SEND) get the education they are entitled to by law


The client requests no contact from agencies or media sales.
Teenage Cancer Trust is the only UK charity dedicated to providing specialised nursing care and support for young people aged 13–24 with cancer. Every day, seven young people in the UK hear the words “you have cancer”, and Teenage Cancer Trust ensures they do not face it alone.
The charity funds specialist nurses and youth support teams in hospitals across the UK and provides vital emotional, practical and psychological support for young people and their families during and after treatment.
Regional fundraising is a core income stream for Teenage Cancer Trust, generating income through a combination of community and corporate fundraising. Supporters are often personally connected to the cause, including young people, families and communities directly impacted by cancer, making this a highly rewarding fundraising environment.
Teenage Cancer Trust is now seeking a Senior Relationship Manager (West Scotland) to grow and develop income across the West of Scotland. With an individual income target of c.£130k and a combined Scotland regional target of c.£260k across East and West Scotland, this role will play a key part in strengthening existing relationships while identifying and developing new fundraising opportunities across a region with significant growth potential.
Reporting to the Regional Fundraising Area Manager, you will be responsible for building long-term supporter relationships and developing strategic area plans to maximise fundraising opportunities. You will also work closely with frontline nursing teams, volunteers and colleagues across the organisation, ensuring supporters experience the impact of their fundraising while helping identify new opportunities across both community and corporate audiences.
As Senior Relationship Manager, you will:
Essential skills and experience:
You’ll need access to a vehicle as there is a requirement to be able to travel across the region to attend meetings, events and training.
Desirable, but not essential:
Employee benefits include:
We’re here to give every young person facing cancer the best care and support.



Context of role:
The Outreach Officer plays a key role in raising awareness of services, strengthening community
partnerships and supporting the delivery of high-quality bereavement support activities across the
region. The postholder will engage with local networks, coordinate events, and support volunteers while ensuring effective monitoring, reporting and continuous improvement.
This role sits initially within Shropshire, Worcestershire and Herefordshire, but will expand to support phase 3 of the expansion which will include the West Midlands, Warwickshire and
Staffordshire.
Key responsibilities:
Support Service:
1. Event Coordination and Delivery
1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and
support events.
1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams
when required.
1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.
2. Awareness, Training and Engagement
2.1: Lead on regional awareness training delivery for non-emergency services and community-based
organisations.
2.2: Deliver additional 2wish training programmes as required, including Children & Young People
(CYP) and Bereavement in workplace support training.
2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals
within non-emergency services.
3. Partnership and Network Development
3.1: Actively engage with local bereavement networks through attendance at meetings, hosting
information stands and building strong professional relationships across the region.
3.2: Develop and maintain effective links with community partners to expand reach and awareness of
services.
4. Volunteer Support
4.1: Act as a key local contact for volunteers.
4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider
team.
5. Administration, Monitoring and Reporting
5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:
52: Event planning and delivery
5.3: Marketing and communications
5.4: Contact and engagement tracking
5.5: Professional and family engagement records
5.6: Accurately record interactions with stakeholders, including; families, professionals, champions
and referral partners.
5.7: Monitor and manage posts/content on Facebook family accounts.
6. Quality Assurance and Improvement
6.1: Support quality audits and contribute to continuous improvement processes.
6.2: Collect and review feedback from events and training sessions to inform future development.2.0 General:
1.1: To be responsible for organising own work agenda, time management and administration
1.2: To keep clear and up to date records on database of activities with families and any ensuing
action
1.3: To promote the on-going work and continued support that 2wish can offer
1.4: To work as part of a team providing support to suddenly bereaved families
1.5: To work alongside support team and maintain a seamless approach to service delivery
1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies
1.7: To show respect and sensitivity for the cultural and religious beliefs of families
1.8: To undertake learning opportunities and seek them out for the team
1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
1.10: To attend weekend and evening community events in support of the charity as necessary
1.11: Participate as and when required in team meetings and one-to-one meetings, and
undertake, as appropriate, courses/training/other developmental activities, which is relevant to
the role
1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of
services and activities provided
1.13: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Location: Remote with regular travel to multiple locations (including Head Office in London)
Contract Type: Full-Time, Standard Contract
Reports to: Executive Headteacher
Responsible for: Curriculum Leads and Teaching Staff
Start Date: 4th January 2027
Please note: Applicants who successfully pass the initial CV screening will be required to submit a full Equal Education Academy application form in line with KCSIE statutory guidance prior to formal shortlisting and interview.
Interview schedule:
Online interview (45mins) - Friday 28th August 2026.
In-Person Assessment Day (London) - Friday 11th September 2026.
About Equal Education Academy (EEA)
Equal Education is excited to launch a new online academy for Key Stage 4 students, accredited under the DfE’s Online Education Accreditation Scheme (OEAS). We deliver high-quality alternative education tailored for learners facing barriers to education or with complex needs. This includes young people with SEND, SEMH needs, interrupted schooling, Children Looked After, and those requiring specialist or alternative provision.
Guided by our values of Belong, Empower and Aspire, we provide a safe, inclusive, and aspirational environment. We align with DfE guidance and aim to meet OEAS standards, ensuring that safeguarding, particularly online, is the foundation of our culture.
Purpose of the Role
The Head of Centre will provide strategic and operational leadership for Equal Education Academy, ensuring the delivery of high-quality, inclusive, and trauma-informed online provision. Serving as the Academy’s Special Educational Needs Coordinator (SENCO) and Designated Safeguarding Lead (DSL), the postholder will embed safeguarding, inclusion, and wellbeing into all organisational decision-making.
Key responsibilities include leading SEND and safeguarding strategy (including overseeing the Single Central Record) delivering high-impact staff training, and driving rigorous quality assurance by monitoring and reviewing teaching and learning practices.
Working collaboratively across the Academy and the wider Equal Education Limited group, the Head of Centre will serve as a vital operational bridge, facilitating seamless collaboration and synergy between Equal Education Academy and Equal Education Limited. Operating at the intersection of both entities, the post-holder is uniquely positioned to identify and leverage cross-group resources, optimising them to drive the growth and development of the Academy. By championing alignment across the ecosystem, this pivotal role ensures that the Academy’s functions, team, and strategic objectives are seamlessly integrated within the wider organisation.
Key Responsibilities
1. Strategic Leadership & Quality of Education
Support the Executive Headteacher in setting the Academy’s strategic direction and ensuring compliance with OEAS/DfE standards.
Monitor and review teaching and learning across the Academy, using lesson observations, work scrutiny, and data analysis to drive pedagogical improvement.
Contribute to the Academy Improvement Plan and lead on inspection readiness and quality assurance activities.
Lead on developing and implementing a program of CPD and training for new staff. Ensuring the team is aligned under the vision and values of the EE Academy.
Facilitate operational synergy between Equal Education Academy and Equal Education Limited, leveraging group resources to optimise performance.
2. SEND Leadership (SENCO)
Coordinate all SEND provision, ensuring the identification, assessment, and effective support of learners with complex needs.
Oversee EHCP management, annual reviews, and the development of targeted Individual Learning Plans (ILPs).
Oversee PEP management for Looked After Children
Champion inclusive pedagogy, ensuring all staff adopt trauma-informed and adaptive teaching strategies.
Manage multi-agency collaboration with families, local authorities, and external professionals to secure positive learner outcomes.
3. Safeguarding and Wellbeing (DSL)
Serve as the Designated Safeguarding Lead (DSL), maintaining oversight of all safeguarding systems, referrals, and online safety protocols.
Ensure policies remain compliant with Keeping Children Safe in Education (KCSIE) and best practice.
Promote a culture of vigilance, ensuring learner wellbeing, attendance, and emotional safety are central to all Academy functions.
Lead on multi-agency safeguarding processes and provide expert advice to the leadership team.
4. Leadership & Staff Development
Design and deliver high-impact staff training programs, specifically focusing on safeguarding, online pedagogy, SEND frameworks, and inclusive, trauma-informed practice.
Lead staff appraisal, coaching, and professional development to ensure high standards of accountability and growth.
Foster a collaborative, reflective culture, supporting recruitment, induction, and retention.
Support learner engagement, attendance and successful transition pathways
Contribute to self-evaluation and school improvement activities
5. Partnership Working, Influence and Professional Representation
Build and maintain effective relationships with internal stakeholders to drive seamless integration between Equal Education Academy and the wider Equal Education Limited group.Work closely with the Executive Headteacher, Group CEO and relevant members of operational teams to ensure effective collaboration across the group.
Develop and sustain effective partnerships with families, schools, local authorities, virtual schools, and external agencies.
Support policy development, implementation, and review.
Represent Equal Education at professional meetings, conferences, and external forums.
Undertake any other duties reasonably directed by the Headteacher or Executive Headteacher.
Contribute to strategic planning and organisational development, effectively pitching ideas and challenging the status quo.
Ability to constructively and professionally challenge colleagues and stakeholders at all levels, including leadership as necessary, in the interest of managing risk and developing a quality service offering.
Person Specification
Essential Qualifications and Experience
Qualified Teacher Status (QTS).
National Award for SEN Coordination (NASENCO).
Significant (3 years minimum) senior leadership experience in a school, AP, SEND, or online setting within the last year.
Proven experience in designing and delivering whole-school staff training.
Extensive (1 year minimum) experience as a DSL (safeguarding) and SENCO (SEND provision).
Deep understanding of KCSIE, the SEND Code of Practice, and OEAS/DfE requirements.
Experience in reviewing teaching and learning to drive quality improvement.
Significant experience supporting children and young people with barriers to learning and/or emerging or complex needs, including those with SEND, SEMH needs, interrupted education, Children Looked After, and learners requiring specialist or alternative provision.
Significant experience supporting learners with EHCPs and complex needs, while coordinating multi-agency support and collaborating effectively with local authorities, schools, and external agencies.
Experience contributing to quality assurance, school improvement or inspection readiness activities.
Skills and Attributes
Strong strategic, operational and project management skills
Ability to manage complex projects in an organised manner, develop project plans with effective tracking (e.g. Project Initiation documents, gantt charts, reporting on key metrics, meeting key milestones and working to budgets).
Ability to lead projects and processes in a collaborative way, identifying and engaging key stakeholders to ensure efficiency and avoid duplication of work across a group business structure.
Demonstrates a commercial mindset, with the ability to articulate business cases, work effectively with budgets and interpret information effectively.
Excellent communication: capable of building high-trust relationships with staff, families, and local authorities.
Resilient, reflective and adaptable. A champion of inclusion: deep commitment to supporting vulnerable learners and EEA’s values.
Strong organisational skills, data-literate and improvement-focused with the abilities to support and develop colleagues.
Analytical mindset, able to challenge own assumptions and adapt based on learnings.
Up to date educational landscape knowledge and a desire to remain informed of sector shifts and updates.
General
The post-holder will be provided with the technology required to complete their role. Equal Education works exclusively on Apple devices using Google software.
Equal Education is committed to safeguarding and promoting the welfare of children and young people. All colleagues are expected to share this commitment. The post is subject to Enhanced DBS clearance, right to work in the UK, and two satisfactory professional references (one from the last employer).
Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work.
Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Head and neck cancer is one of the fastest-rising cancers in the UK, now affecting around 14,000 people every year — the 5th most common cancer among men, 7th overall, and the fastest growing among young people. Too often, symptoms are missed or misunderstood, and more than half of cases are diagnosed at a late stage. That means compromised survival rates, more invasive treatment, and a recovery that can mean a new way of eating, speaking and living.
Oracle Head & Neck Cancer UK exists to change that story. We work to prevent cancers where possible, drive earlier detection, and make sure people have clear information, support and guidance through and after treatment — so nobody has to cope in silence or confusion. We also fund groundbreaking research and collaborate across the sector to maximise our impact for patients.
As the only national charity dedicated to head and neck cancers, we're moving in an exciting new direction — and we have a unique opportunity to build an organisation that delivers maximum impact for patients and their families, while staying true to our roots.
The Role
We're looking for a Trusts, Foundations and Corporate Fundraiser to join our small, ambitious team. You'll bring specialist experience securing income from trusts, foundations and corporate partners, and you'll be confident building a robust funding pipeline and reporting on project delivery to funders.
We are looking for someone adaptable and hands-on, willing to engage fully with the breadth of activity a small charity requires. We are committed to pushing boundaries on behalf of our patient community, and we value candidates who demonstrate innovative thinking and the confidence to act on opportunities as they arise.
We offer a competitive salary and remote working, as well as a generous annual leave allowance and professional development and mentorship opportunities.
How to Apply
To apply, please submit your CV and a supporting statement of no more than 2 sides each. The statement must clearly demonstrate your relevant experience and how you meet the person specification set out in the full job description attached.
Equal Opportunity Employer
We welcome applicants from diverse backgrounds and are committed to creating an inclusive workplace.
The client requests no contact from agencies or media sales.
Part-time Operations Coordinator
Job Description and Person Specification
Summary
Role: Part-time Operations Coordinator (freelance – 22.5 hours per week/approximately 3 days per week)
Contract period: 12 months (with the possibility of extension)
Location: Home-based and Oxfordshire
Pay: £27,850 per annum pro rata
Reports to: CEO
Background
Sundial Centre for Education on Harmful Practices (“Sundial” previously called Oxford Against Cutting) delivers high quality education and training on harmful practices, such as female genital mutilation (FGM), ‘honour’-based abuse (HBA) and online harms. We offer safeguarding training for teams of professionals such as teachers, police and social workers. We also deliver lessons in schools, as well as workshops for community groups. We ensure people from FGM- and HBA- affected communities and young people are at the forefront of our work and our workshops are often delivered with facilitators with lived experience.
We are currently seeking an Operations Coordinator to provide professional and efficient and specialist administrative support.
Job description
To contact with schools and relevant institutions to promote Sundial’s training and workshops
To liaise with schools/organisations and facilitators to coordinate bookings of Sundial’s training and workshops, including logistics and timetables
To organise team meetings
To draft invoices and maintain records
To assist with keeping contact databases and records up to date
To draft, type and dispatch charity office correspondence
Maintain the bookings calendar
Maintain DBS, safeguarding and training records
To assist in scheduling social media posts
To support the CEO and Research & Operations Manager where appropriate
To attend regular meetings as required
Personal specification
Self-starting, hardworking and committed to tackling harmful practices
Methodical, detail-oriented, with genuine passion for administration work
Excellent writing skills and good telephone manner
Good written and verbal communication skills
Time management and organisational skills to be able to deal with multiple tasks and a range of priorities
IT skills – competent in Microsoft Office applications of Word, Powerpoint and Excel and able to use Mailchimp, Canva and Word Press
Previous experience dealing with finance processes (desirable)
Previous experience working in the charity sector (desirable)
How to apply:
Please send your CV and a covering letter explaining your interest in the issues that the charity addresses and your relevant experience. Please also ensure your CV includes details of two referees. We will not contact your referees prior to interview.
We strongly encourage applications from people from minoritised communities and people from FGM- and HBA-affected communities.
Applicants called to interview will be invited to complete a written task.
The appointment is subject to an enhanced DBS check and references.
Please submit your application by midday, Friday 11th September.
Interviews will take place on 24th & 25th September.
Sundial is a rights-based charity dedicated to ending harmful practices and abuse issues suffered by girls and women.
Salary: £35,600 - £45,800
Contract: FTC Until Oct 2027
Location: Remote
Closing date: ASAP
Benefits: 26 days annual leave (rising with service) & option to buy more, generous pension contributions (matched 4% or 6%), HolidayPlus scheme, enhanced family leave, employee discounts, health cash plan, and more
We are looking for a passionate Relationship Manager - Corporate to join a leading national children’s charity who support vulnerable young people and families through life-changing services. This is an exciting opportunity to manage high-value partnerships and play a key role in delivering impactful, purpose-driven corporate collaborations at scale.
As part of this exciting role, you will manage a varied portfolio of corporate partners, driving income growth, engagement and long-term strategic value. You will develop and deliver partnership plans, collaborate across internal teams to maximise impact, and identify new opportunities for innovation and employee engagement. You’ll also play an active role in supporting new business development, delivering creative campaigns and representing the organisation externally to strengthen relationships and raise awareness.
To be successful as the Relationship Manager - Corporate, you will need:
If you would like to discuss this role with us please email your CV to [email protected] or contact us and quote the reference 3020JP.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.
Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.
You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.
By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.
Take a look at our comprehensive job description for more details.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)
- Birthday day off (taken any time)
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- Flexible working
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field
Specifically seeking candidates with:
- Experience with people affected by trauma, sudden bereavement, or serious injury
- Understanding of trauma-informed practice and ability to provide support sensitively
- Experience identifying and responding to safeguarding and vulnerability concerns
- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.
About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.
We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it
If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points or driving convictions on their licence at interview.
An enhanced DBS check is required due to the sensitive nature of our service.
Join us today and be part of the solution!
If writing a cover letter isn't your thing, why not send us a short video telling why you think you'd be a great fit for our team.
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.
Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.
You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.
By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.
Take a look at our comprehensive job description for more details.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)
- Birthday day off (taken any time)
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- Flexible working
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field
Specifically seeking candidates with:
- Experience with people affected by trauma, sudden bereavement, or serious injury
- Understanding of trauma-informed practiceand ability to provide support sensitively
- Experience identifying and responding to safeguarding and vulnerability concerns
- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.
About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.
We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it
If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points or driving convictions on their licence at interview.
An enhanced PVG check is required due to the sensitive nature of our service.
Join us today and be part of the solution!
If writing a cover letter isn't your thing, why not send us a short video telling why you think you'd be a great fit for our team.
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.
Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.
You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.
By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.
Take a look at our comprehensive job description for more details.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)
- Birthday day off (taken any time)
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- Flexible working
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field
Specifically seeking candidates with:
- Experience with people affected by trauma, sudden bereavement, or serious injury
- Understanding of trauma-informed practiceand ability to provide support sensitively
- Experience identifying and responding to safeguarding and vulnerability concerns
- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.
About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.
We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it
If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.
Not for traffic offenders: Please note: Due to the nature of our work we can't accept applications from traffic offenders where offences are unspent. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.
An enhanced DBS check is required due to the sensitive nature of our service.
Join us today and be part of the solution!
If writing a cover letter isn't your thing, why not send us a short video telling us why you think you'd be a great fit for our team.
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title:
Victim Support Casework Team Lead
Salary:
Actual salary is £27,200 per year (FTE £34,000).
Contract/Hours:
Permanent. 4 days per week / 0.8 FTE. The normal working week is 30 hours.
Annual Leave:
FTE annual leave entitlement is 23 days pro rata plus public and bank holidays.
Location:
NUM delivers its services UK-wide through a combination of digital resources, remote services and in-person hubs. Staff work on a hybrid basis, with the balance of home and location-based working depending on business needs. This role is primarily remote, with occasional travel possible for meetings, events, and outreach. If you are based in one of our hubs, Glasgow, Manchester or London then this is desirable.
About NUM:
National Ugly Mugs (NUM) is a UK-wide charity which delivers a holistic safety, wellbeing and economic support model for sex workers, combining digital harm prevention, specialist casework, mental health support and pathways to economic stability. Activities are delivered UK-wide via a digital platform, remote services, and in-person hubs. We run a wellbeing drop-in service in Glasgow and other in-person services and events in Manchester and London. We have developed Vocational Support Services for those exploring careers both in and outside of sex industries and we run a Racial Justice project and Youth Justice project that makes visible the lived experiences of harm among racialised and young (18-25) sex workers towards systems change.
NUM values those with lived experience in sex industries and work with them to shape services and responses, conduct research, develop education packages, and participate in policy advocacy to change the conditions that lead to survival sex work, gain rights and recognition, and improve the safety of UK-based sex workers.
Background and Responsibilities:
The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a Casework Team Lead to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you.
This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Team Lead is responsible for maintaining high standards for all digital, individualised and in-person support provided by the casework team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:
1) Management: Manage the operations and administration associated with victim and vocational support casework.
2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the casework team and ensure that everyone works to their strengths and strives for the best outcomes for sex workers.
3) High Standards: Support good performance and quality outcomes for sex workers.
4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM.
5) Well-being Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve.
Day-to-day tasks include but are not limited to the following.
Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.
Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services.
Problem-solving to ensure the smooth and efficient operations of the casework team eg, managing resource and rota’s including leave and absences, delegation of task where appropriate to the casework team.
Audit overview and quarterly reporting to Operations Manager with responsibility for data management and the production of case studies.
External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required.
Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care.
Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/internal. Analyse statistics and case work trends and discuss any issues or take aways with the Operations Manager to inform Casework Team strategy.
Communicate and collaborate with other work streams and projects at NUM. Contribute to organisational priorities and support initiatives that strengthen National Ugly Mugs’ overall impact.
Lead 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, motivating the team and resolving conflict and managing team dynamics (with support where needed).
Onboard and train new members of the casework team.
PERSON SPECIFICATION
Essential Skills and Experience
Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.
Experience managing a team, providing line management support, and managing rotas and team resources.
An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.
Qualified ISVA or relevant casework support experience.
Strong interpersonal skills and an ability to work with multiple partners on complex cases.
Excellent administrative and organisation skills, able to manage both your own and other people’s workloads effectively.
An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.
Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.
Experience of using online communication tools, CMS (Oasis), google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team.
Experience of dealing with internal and external complaints and having difficult conversations.
Strong empathic and active listening skills.
Willingness to undertake continued professional development.
Desirable:
Experience of the sex work community.
Experience completing detailed reports on workstream productivity, both statistically and in written form.
The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.
Ability in languages other than English is beneficial but not required.
If you are passionate about NUM’s mission to ‘end all forms of violence against sex workers’ we would love for you to hear from you!
HOW TO APPLY:
Applications close on 13th August 2026 at 11:30pm BST. We encourage applicants to apply before the deadline as interviews may be held on a rolling basis. You can apply via Charity Jobs or by emailing admin[at]nationaluglymugs[dot]org with your name and ‘Victim Support Casework Team Lead’ in the subject line.
Please include a CV (max 3 pages) and a cover letter (max 2 pages) describing your suitability for the role. The cover letter should address the points in the ‘Personal Specification’ section of this posting.
NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.
We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.
Interviews are planned to take place remotely on week starting August 17th. We will let you know by August 18th if you have been selected for an interview. Please note that due to the high number of applications expected for this role if you do not hear back from NUM by the August 18th unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.
The client requests no contact from agencies or media sales.
Context of role:
Key responsibilities:
Support Service:
1. Event Coordination and Delivery
1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and
support events.
1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams
when required.
1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.
2. Awareness, Training and Engagement
2.1: Lead on regional awareness training delivery for non-emergency services and community-based
organisations.
2.2: Deliver additional 2wish training programmes as required, including Children & Young People
(CYP) and Bereavement in workplace support training.
2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals
within non-emergency services.
3. Partnership and Network Development
3.1: Actively engage with local bereavement networks through attendance at meetings, hosting
information stands and building strong professional relationships across the region.
3.2: Develop and maintain effective links with community partners to expand reach and awareness of
services.
4. Volunteer Support
4.1: Act as a key local contact for volunteers.
4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider
team.
5. Administration, Monitoring and Reporting
5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:
52: Event planning and delivery
5.3: Marketing and communications
5.4: Contact and engagement tracking
5.5: Professional and family engagement records
5.6: Accurately record interactions with stakeholders, including; families, professionals, champions
and referral partners.
5.7: Monitor and manage posts/content on Facebook family accounts.
6. Quality Assurance and Improvement
6.1: Support quality audits and contribute to continuous improvement processes.
6.2: Collect and review feedback from events and training sessions to inform future development.
2.0 General:
1.1: To be responsible for organising own work agenda, time management and administration
1.2: To keep clear and up to date records on database of activities with families and any ensuing
action
1.3: To promote the on-going work and continued support that 2wish can offer
1.4: To work as part of a team providing support to suddenly bereaved families
1.5: To work alongside support team and maintain a seamless approach to service delivery
1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies
1.7: To show respect and sensitivity for the cultural and religious beliefs of families
1.8: To undertake learning opportunities and seek them out for the team
1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
1.10: To attend weekend and evening community events in support of the charity as necessary
1.11: Participate as and when required in team meetings and one-to-one meetings, and
undertake, as appropriate, courses/training/other developmental activities, which is relevant to
the role
1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of
services and activities provided
1.13: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.
The client requests no contact from agencies or media sales.