Accommodation advice support worker jobs
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About YMCA St Paul’s Group
YMCA St Paul's Group is a charity committed to supporting and empowering young people and communities across London. We provide transformative youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.
Our mission is to help create thriving places for young people and flourishing communities. With over 150 years of service, we remain dedicated to long-term transformation of mind, body, and spirit.
About the Role
As a Housing and Support Assistant, you will play a crucial role in delivering high-quality housing and support services to our residents. You will often be the first point of contact for residents and visitors, responding to a wide range of enquiries and offering clear, holistic, and informed guidance.
This role is wonderfully varied, combining customer service, reception duties, safety responsibilities, and building support. Whether welcoming new residents, assisting Health & Wellbeing members, or responding compassionately to concerns, you will be a key representative of YMCA St Paul’s Group throughout the night.
Key Responsibilities
Deliver Outstanding Customer Service
Be the warm, reassuring presence that sets the tone for a positive resident experience. Your professionalism and empathy will leave a lasting impression on our residents and their support network.
Versatility at Its Best
No two shifts will be the same. Alongside reception responsibilities—such as managing telephone services, handling mail, overseeing repairs, and processing payments—you will support the smooth operation of the building and contribute to a safe, welcoming environment.
Safety and Security
As the designated first aider and fire marshal, you’ll play a vital role in safeguarding residents during emergencies. Your routine wellbeing checks, patrols, and facilities inspections will help uphold a safe and comfortable environment for all.
Welcoming and Listening
As the first point of contact, you may welcome new residents, respond to complaints, handle reports of anti-social behaviour, and provide a compassionate, attentive ear. Your ability to identify, escalate, and report concerns appropriately will be essential.
A Supportive Team Environment
Joining our team means becoming part of a friendly, experienced, and collaborative group of housing advisors. Your skills and passion will shine as you help make a meaningful difference in the lives of our residents. The diverse nature of your responsibilities will keep you engaged, while the impact of your work will be a source of pride and fulfilment.
What We Offer
At YMCA St Paul’s Group, we are committed to improving diversity and inclusion across our workforce and services. We value your authenticity and encourage you to bring your unique voice and perspective. You’ll also have the opportunity to influence positive change by participating in our Employee Resource Groups.
We believe in your growth. Through our comprehensive learning and development programme—including training, qualifications, and hands-on experience—you’ll be supported in gaining the skills you need while accessing clear pathways for professional progression.
Benefits to Support Your Mind, Body, and Spirit
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Free gym access across all YMCA sites
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Discounts from major retailers and supermarkets
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Free wellbeing and counselling services
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Flexibility to work across a range of outer London locations
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Career development programmes to help you thrive
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Family-friendly policies, including enhanced maternity pay
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Life Assurance
Thank you!
Are you looking for an opportunity to develop your skills and make a difference in helping to end homelessness and rebuild lives?
The NSNO Staging Post project offers additional assessment and reconnection support to clients over a 42-day period, ensuring those at risk of rough sleeping can be directed to services suitable to their immediate, medium and longer term needs. The Staging Post is a 24/7 staffed project that accommodates fifty clients with medium to high needs around mental health, substance and alcohol use.
In the role of Case Coordinator you will work flexibly to support clients where they need us the most:
- Playing a central role in coordinating the day to day case work of the Staging Post team to ensure high quality personalised casework.
- Work in partnership with local authorities, accommodation services, statutory and voluntary agencies to ensure that clients move on from the service into the appropriate accommodation with the correct support in place.
- Line manage and provide essential support and supervision to Assessment and Reconnection Workers.
- In this non-shift role you will work mainly within normal office hours Monday – Friday, however, on occasion you may be asked to work flexibly in order to support the team or a particular client on an evening or weekend.
About you
We are looking for someone with:
- Experience of communicating, liaising and negotiating with internal and external to a high level.
- Experience of client case management and the resilience to achieve and meet agreed outcomes.
- The ability to manage complex behaviours and motivate staff and clients to achieve outcomes with a creative and person centred approach.
- The ability to coordinate a project or team in a homelessness service and provide reconnection advice.
- Excellent communication skills and the ability to work with others whilst managing your own time.
- Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 22nd December 2025
Interview and assessments on: Tuesday 13th January 2026
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Casual Worker / Bank Staff (Substance Misuse)
We are looking for someone mature, motivated and caring to provide tailored person-centred support to our residents in their recovery journey. If you have a heart to see people overcome substance misuse - to reset, recover, and restore their lives - please join our dynamic team.
You will be providing support to men individually or in a group - men who are overcoming substance abuse issues, helping them to achieve their personal goals in all areas of life (behaviour, health, faith etc.). You will therefore have great inter-personal skills and the ability to implement firm but caring boundaries. In addition, you will be responsible for a variety of administrative tasks, including updating records, checking leave and visit applications, and managing the Manor during weekends and overnight.
This is a part-time role on zero hours contract, including occasional evenings and weekends.
If you're interested in this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a covering letter to explain your suitability for the role as outlined in the job description.
Yeldall Manor is a Christian organisation, and this role has an occupational requirement that the successful candidate be a committed and practising Christian able to support residents in their spiritual journey (in accordance with Schedule 9 of the Equality Act 2010).
Yeldall Manor is committed to safeguard and promote the welfare of its residents. The successful candidate will be subject to a satisfactory enhanced DBS check. We welcome candidates with lived experience but, if you are in recovery, you must have a minimum of two years’ clean time.
We look forward to hearing from you!
Please use your covering letter to demonstrate how you suit the role as outlined in the attached job description. A response to the screening question is required.
Registered Charity
21 - 50
Yeldall wants all those affected by addiction to heal, transform and thrive.
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The client requests no contact from agencies or media sales.
Thank you!
Salary: Grade 3 - £31,600 per annum
Contract: Permanent
Location: Merseyside Hub – currently based in Anfield with plans to move to Liverpool City Centre in 2026
Hours: Full time - 37.5 Hours per week
Closing date: Sunday 4th January 2026 at 11.30 pm
Do you have experience and ability in housing and homelessness advice and advocacy? If you are looking for an exciting new career opportunity, then join Shelter as a Housing Rights Worker and you could soon be playing a vital role in standing up to the housing emergency.
About the role
You will be delivering high quality housing advice and advocacy, in line with our local community plans for Merseyside and will work with people who are experiencing homelessness and bad housing to identify issues facing local communities. You will plan and deliver casework to individuals and communities to resolve their housing situation, by liaising and advocating with local authorities, housing associations and private landlords. This will include taking referrals from community and advice groups and our National Emergency Helpline, as well people self-referring in person at the Hub.
The role also works in local community settings and with community groups to deliver advice and rights awareness workshops to ensure that people with lived experience of homelessness have opportunities to share their stories, voice their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role. This is a challenging, front-line role where you will have a real opportunity to help people improve their lives.
About you
• Listen to, engage and work with individuals and communities, including people with lived experience of homelessness.
• Experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge.
• Experience of carrying out casework related interviews and maintaining detailed case records.
• Advise and support clients to make informed decisions.
• A proven record of delivering group workshops and presentations is essential, as is a collaborative, flexible and professional approach to your work.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the Team
The Merseyside Hub is a team of seventeen, and you will be a key member of the Housing Rights team, defending the right to a safe home. This team works closely with colleagues in our Legal Team as well as our colleagues in community fundraising, community organising and lived experience. Each of Shelter’s eleven hubs across the country have their own local priorities based on the issues experienced by our clients. For Merseyside, we focus on homelessness, temporary accommodation, the private rented sector and social housing. We want people in Merseyside to be able to access the advice and support they need to secure and keep a home. We believe everyone has the right to reside in accommodation where conditions do not negatively impact their health.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the 'About You' points outlined in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
• We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Thank you!
Homelessness isn’t just about losing a home—it’s about losing stability, security, and often, hope. We are recruiting a Complex Needs Practitioner to support individuals experiencing rough sleeping across the Wirral. You will work as part of a small and dedicated team of outreach workers seeking out and supporting those in our community experiencing homelessness. Provide outreach support, working flexibly across community locations with a central hub based at our head office in Birkenhead.
What You’ll Be Doing
- Keeping in touch with known rough sleepers in the area and acting as their key point of contact for seeking out accommodation.
- Providing emergency support and referrals for those in crisis.
- Connecting rough sleepers with essential services, professionals, and community networks.
- Supporting people through the highs and lows, offering practical help, understanding and encouragement.
- Inspiring change and making a lasting difference in people’s lives.
What We’re Looking For
Our Complex Needs Practioner will have
- A kind heart and a strong sense of empathy.
- Great communication skills to support and encourage others.
- A calm and measured approach to handling challenging situations.
- Experience working within homelessness, substance use or mental health services is desirable but not essential as training will be provided.
We are a growing and vibrant team of professionals who work hard to improve the lives of those who need it most. If you’re ready to begin work at the coalface of our life changing services, we’d love to hear from you.
Please note: We do not accept CVs for the position of Complex Needs Practioner. All applications must be made via our form and emailed in. Instructions to be found on our Career Page.
The client requests no contact from agencies or media sales.
Thank you!
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Family Connections Worker – Crewe Location: Crewe Salary: £24,000 per annum Vacancy Type: Permanent Closing Date: 17 Dec 2025 About The Role We are currently recruiting for a Family Connections Worker to join our team in Crewe. We are Forward, the social enterprise that empowers people to break the cycle of crime and addiction to move forward and live fulfilling lives. We deliver a range of MOJ Commissioned Rehabilitative services (CRS) directly for Probation in three key areas: Accommodation, Personal Wellbeing and Dependency & Recovery. Accommodation is delivered in Wales, Dependency and Recovery in London and Humberside, Personal Wellbeing in East of England, Sussex, Surrey and as a subcontractor in Kent and Cheshire. These services work with Men 18+ who are under probation supervision, supporting them to navigate through their desired outcomes in order to achieve transformational change, break the cycle of offending and achieve long-term integration into society. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends, and a sense of community. No matter what your past, we believe anyone is capable of lasting change Role Responsibilities You will be working remotely as part of a flexible team of Family Connections practitioners, specifically delivering as part of the wider personal well-being service, Family and Significant others interventions to support adult men and young men in the Criminal Justice system. The support is tailored to individual needs, delivering a range of programmes within the categories of Family and Significant others. The Family Connections practitioner will deliver client centred support depending on the requirements of the individual client. You will be required to manage a caseload, provide appropriate advice and guidance, assess, care plan; deliver structured 1:1 and group-work sessions. You will be responsible for contributing to the targets set by Forward, Interventions Alliance, whom sub-contract Forward Trust to deliver Family and Significant Others service and local commissioners. One of the key targets will be measuring outcomes, so co-operative working relationships with other partner agencies is vital to this role. Flexibility will be required in this role, this may include some evening/weekend shift and with reasonable notice to travel to other projects in your cluster to deliver Health and wellbeing services, enabling continuity of care for the client group. The Ideal Candidate Please see a list of skills and experience needed for this role below;
Please note we reserve the right to close this role early. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
To Apply If you feel you are a suitable candidate and would like to work for the Forward Trust , please click apply to be redirected to their website to complete your application. |
Thank you!
Greater Together Manchester (GTM) is launching an exciting and innovative pilot to support newly recognised refugees across Greater Manchester — and we’re looking for a committed, compassionate and highly organised Project Coordinator to lead it.
About Greater Together Manchester
We are driven by a vision of a Greater Manchester and Rossendale where people and communities flourish, have hope, and enjoy life in all its fullness.
Rooted in compassion and justice, we work alongside communities to tackle poverty, inequality and disadvantage, amplifying the voices of those with lived experience to create meaningful, lasting change.
Our values: Community • Compassion • Hope • Justice • Inclusion
About the Refugee Lodgings Programme
This new pilot programme will provide safe, supportive lodgings for newly recognised refugees. You will spearhead the development of this project: building partnerships, recruiting and supporting landlords, ensuring refugees receive wrap-around support, and establishing the model for long-term expansion.
This is a unique chance to shape a programme from the ground up and to make a tangible difference in people’s lives.
What You’ll Do
Lead & Coordinate the Pilot
- Plan, deliver and monitor the 6-month pilot programme.
- Develop referral pathways, matching protocols, KPIs and reporting tools.
- Produce evaluation reports to shape future funding and growth.
Build Strong Partnerships
- Work closely with local authorities, VCFSE partners, housing organisations, GMCA, Mustard Tree, Boaz Trust and community groups.
- Convene a Steering Group, including people with lived experience.
- Represent the programme at networks, forums and events.
Recruit & Support Landlords
- Deliver a recruitment campaign and vetting process.
- Coordinate checks, training, inductions and ongoing support.
- Ensure safe, high-quality accommodation provision.
Support Refugees
- Oversee transparent referral and eligibility processes.
- Work closely with GTM Support Workers to ensure wrap-around welfare, housing and integration support.
- Support refugees into social activities, education, training and employment.
- Assist seamless transitions from lodgings into longer-term housing.
Ensure Quality, Safety & Learning
- Lead safeguarding, risk management and health & safety processes.
- Promote trauma-informed, culturally sensitive practice.
- Gather feedback and track outcomes to continually improve the programme.
About You
We’re looking for someone who is organised, compassionate, adaptable and committed to social justice.
You’ll bring many of the following:
Essential Experience & Skills
- Proven experience in project coordination or management in the voluntary, housing, refugee or homelessness sectors.
- Strong partnership-building and stakeholder engagement skills.
- Experience of safeguarding and risk management with vulnerable adults.
- Experience supporting volunteers, landlords or similar roles.
- Case management experience with refugees, migrants or people experiencing homelessness.
- Strong organisational, administrative and communication skills.
- Experience with monitoring, evaluation and report writing.
- Awareness of the challenges facing refugees and asylum seekers.
- A commitment to equality, diversity and inclusion.
Desirable
- Ability to speak a community language (Arabic, Farsi, Pashto, Tigrinya, etc.)
- Understanding of UK housing systems and trauma-informed practice.
- Driving licence and access to a vehicle (required for the role).
Above all, you’ll be someone who is positive, resourceful, proactive, flexible, and passionate about supporting refugees to rebuild their lives.
HOW TO APPLY
Please submit your CV and a covering letter explaining how you meet the job description and person specification via the CharityJob portal.
Deadline: Friday 12th December 2025
Interviews: Tuesday 16th December 2025
Please make sure you download the Job Pack and read the full Job Description and Person Specification. Please ensure you mention in your cover letter how you meet the criteria on the person specification.
Registered Charity
6 - 10
Transforming lives and communities across Greater Manchester
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The client requests no contact from agencies or media sales.
Thank you!
Job Title: Service Manager
Location: Derby City (office based)
Salary: £40,627.32 per annum
Contract type: Permanent, Full Time
Hours: 37.5 hours per week. As part of this role, you will be required to work from site and participate in an out-of-hours on call rota.
This is an opportunity to join Refuge as a Service Manager to lead on the delivery of high-quality services to the women and their children living in our refuges and survivors of domestic abuse supported by our community outreach service.
We are recruiting for Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes.
Our service provision in Derby includes culturally specific service for South Asian women as well as a specialist multiple disadvantage support worker who support survivors facing enhanced needs.
The post holder will provide line management and support to the accommodation based and the outreach service staff. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. You will also ensure that all service users in refuges and the outreach service always receive a high-quality support service in line with Refuge’s policies and procedures.
The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors.
Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting. In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.
You will have knowledge of relevant criminal and civil law legislation, as well as Housing and Health and Safety legislation.
As member of the management team, you will be required to participate in an out-of-hours on call management service.
The service manager will be responsible for ensuring that contractual and other funding requirements are met fully, this includes ensuring that the services operate within the allocated budget and that Refuge’s high-quality standards are maintained. The role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.
The job involves working closely with staff that support survivors and their children who are experiencing domestic abuse and other gender-based violence.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 22 December 2025
Interview Date: 8 and 9 January 2026
The client requests no contact from agencies or media sales.
Thank you!
Are you passionate about supporting people with care, fairness, and integrity? Do you have a heart for service and a strong foundation in HR casework? We are looking for an HR Wellbeing Case Worker who shares our values and is committed to fostering a workplace culture rooted in dignity, respect, and compassion.
About the Role
We are looking for an HR Wellbeing Case Worker who is experienced in dealing with challenging and quite emotive case work. The Wellbeing team is a small team that sits within the HR function and deal solely with the wellbeing of ministers and staff. This very busy team engages with people who can be going through a number of life challenges and need support in being able to return or remain in work in order to flourish.
We are looking to increase capacity within the Wellbeing team to undertake a breadth of responsibilities including standard and complex cases. You will play a vital role in managing the high volume of wellbeing cases with professionalism, empathy, and integrity ensuring that all cases are handled in a timely manner, with sensitivity, fairness, and in alignment with both employment law and our Christian ethos.
This role offers a unique opportunity to combine professional HR expertise with a clear understanding of wellbeing within a holistic context.
About You
You will have experience in dealing with HR casework, with a strong and practical understanding of employment law and HR best practice. With excellent communication and interpersonal skills, you will offer clear advice and guidance to our service users and deal with all aspects of supporting an individual’s wellbeing. You will promote wellbeing and support the church’s commitment to justice, inclusion and pastoral care in all HR processes.
Why Work With Us?
We offer a supportive, inclusive, and spiritually grounded workplace where your HR expertise can make a meaningful impact. You’ll be part of a team that values integrity, collaboration, and the wellbeing of every individual.
Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.
We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Advisor service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.
If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please contact our HR team (details available on the website).
Closing date: 5 January 2026
Interviews (online): 27 January 2026 (morning)
Registered Charity
101 - 500
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
The client requests no contact from agencies or media sales.
Thank you!
Harris Hill is proud to be partnering with the Community Land Trust Network to recruit a New Business, Partnerships and Innovation Manager — an exciting opportunity to join a highly respected national charity championing land justice, community ownership and social equity.
About the Role
Accountable to: Chief Executive Officer
Salary: £45,200–£55,200 (depending on skills and experience)
Contract: 12-month fixed-term contract, with potential to become permanent
Working Hours:
· 3 days / 21 hours per week (with reduced duties), or
· 4 days / 28 hours per week
Working pattern negotiable
Location: Remote/home-based
This newly created role will play a pivotal part in expanding the charity’s income and influence. You will:
- Lead on new business development, nurturing existing supporters and securing new partnerships with developers, housing associations, local authorities, funders and other stakeholders.
- Shape and grow their consultancy and service offer, helping reduce reliance on grant funding.
- Support the roll-out of their Growth Lab, working with practitioners and community groups to develop innovative models, products and services for Community Land Trusts.
- Capture insights, impact and learning to strengthen the case for scaling these innovations.
- Work closely with the CEO on funding proposals, partnership development and strategic initiatives.
This role offers variety, influence and the chance to help shape a major area of the charity’s future work. The team operates fully remotely, with a warm, collaborative culture and a strong focus on wellbeing.
About You
They are looking for someone who:
- Has experience in partnerships, business development, philanthropy or account management — and enjoys turning opportunities into long-term relationships.
- Communicates with clarity, confidence and professionalism across sectors including business, charity, local government and community groups.
- Is entrepreneurial, proactive and excited by innovation and co-creation.
- Shares a commitment to social justice, equity and community-led change.
Key Dates
- Closing date: Monday 5th January 2026
- Interviews: Week commencing 12th January 2026
How to Apply
Please email Hannah Laking at Harris Hill to request the full job pack, or you can download it directly from this advert. If you’d like to learn more about the role, you’re welcome to book a call with Hannah. Alternatively, you can simply send your CV and supporting statement which must follow the structure outlined in the job pack before the closing date, and Hannah will get in touch.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
