Do you have experience or would like to develop your experience in working with vulnerable young people at risk of homelessness? Do you have availability to cover shifts across a range of days, evenings or nights? Then this could an ideal role for you.

Our 32 bed supported accommodation offers 16 – 25 year olds a safe place to stay whilst developing the skills that will enable them to go on and build an independent life.  Many of our residents have complex needs and the Centre offers a range of on-site services as well as working closely with a range of other agencies to provide specialist support that will enables residents to address the obstacles that they are facing and empower them to achieve more.

This is a varied role and an excellent way of gaining experience in the homelessness sector, specifically working with Young People. You will provide first contact, safeguarding and support to the residents in our Supported Accommodation. You will be responsible for controlling access to the building, dealing with emergencies, carrying out Health and Safety checks and communicating any concerns or events to the rest of the team. You will collaborate and support the team in their work with residents who may be facing complex issues such as; mental and/or physical ill health, challenging behaviour, substance use and offending.

Background
Cardinal Basil Hume founded the Centre in 1986; we offer a diverse range of services for homeless young people, families in need and the local community on one site.  The Centre enables people to gain the skills and support they need to overcome poverty and homelessness.  We have 32 bed supported accommodation and also 5 move on flats all on one site. We are recruiting for Casual Hostel Support Workers who are able to cover for permanent staff absences such as annual leave or sickness. You will be able to work a variety of shifts across a wide range of days, being available to cover shifts as and when required.
 

Person Specification:

Experience

• Some experience of dealing directly with the public and/or clients or costumers in a busy service environment.
• An understanding of, and empathy with, the issues faced by homeless or vulnerable housed people, particularly Young People.
• Experience in using your initiative and making appropriate decisions when faced with emergencies or unexpected situations.

Skills, Knowledge and Abilities

• A non-judgemental approach to working with people experiencing homelessness.
• Ability to show insight, openness, maturity and stability in the face of pressure
• Able to follow procedures accurately and keep simple records to demonstrate completion of tasks.
• Understanding of the need for confidentiality and discretion at work.
• Experience of Safeguarding.
• Basic IT skills; ability to log on to systems to input simple information and type emails.

The following are required of all roles within the Hostel:

• Genuine interest in and commitment to Cardinal Hume Centre’s work and client group.
• An understanding of and commitment to diversity & equality.

TERMS AND CONDITIONS:

Contract type:  Rolling Casual Contract
Hours:  Variable. You will be offered work if it becomes available and will be given reasonable notice of available work. You are not obliged to accept any shifts offered to you.
Salary:  £10.78 per hr plus accrued holiday pay (equates to £12.08 p/h)
Application deadline:  Recruitment on on-going basis
Other benefits:  The Centre provides an auto-enrolment pension scheme for staff who are eligible and will match employee contributions up to a maximum of 6%.

The Centre requires all its staff and volunteers to respect the ethos of the Centre and to be in sympathy with its aims and objectives. 

A commitment to respecting and implementing the Centre’s Equal Opportunity Policy is also expected. 

The Centre requires its staff to recognise the valuable role that volunteers play in the work of the Centre and to welcome and support volunteers with whom they work.

The Centre requires all its staff and volunteers to undertake an appropriate level of DBS or police check.

How to apply

If you are interested in this role, please view the full job description below. You will need to submit your CV and a covering letter to demonstrate how you meet the Person Specification. Please also download, complete and send the Equal Opportunities Form and the Rehabilitation of Offenders Act form below.

This is a great opportunity to join Branches Hostel. Why?  Because we are developing the range of services we provide to former rough sleepers and homeless people.  As a result, we are looking to recruit an exceptional person to join our Support and Resettlement Team.

We have a 27-bed hostel providing short-stay accommodation for people with multiple complex support needs including mental health and substance misuse. The candidate appointed will bring first rate communication skills, and a thorough knowledge of the specific support needs of former rough sleepers and homeless people. 

If you are interested, have a read through our recruitment pack. You’ll find all the information you need in there to decide whether this is the organisation for you and whether you have what we are looking for.

We look forward to talking to you about the role you can play in our future.

Closing date – Tuesday 24th March by 5pm.

Interviews – Tuesday 31st March and Wednesday, 1st April.

At Connection Support we are passionate about the professional and quality services that we provide. At the heart of what we do are the exceptional team of support workers, team managers, administrative support and volunteers, and we are currently looking for new people to join our team.

This service supports those who are long-term rough sleeping, who are not engaging with, or who have been serially excluded from, available services. These clients often need support to engage with other services and explore housing options to help break free from a life on the streets and move into suitable accommodation.

Our Mental Health Outreach Worker will take an assertive approach to meet clients with serious and enduring mental health difficulties through street work, assessing how best to support them and encouraging engagement including signposting and attending appointments with primary and secondary Mental Health services in Buckinghamshire.

The aim is to help them regain choice and responsibility for their lives.

Use of a vehicle is essential

Promoting equal opportunities and celebrating diversity.

“This organisation is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs and expects all staff and volunteers* to share this commitment”*

For over 30 years the Complex needs hostel in Richmond has been SPEAR’s flagship accommodation service to those most in need. We currently have an exciting opportunity for an experienced Night Support Worker to join our enthusiastic and talented team providing 24 hour support to former rough sleepers who also experience some issues with substance misuse or mental health difficulty.

The hours of work will be from 9.45 p.m. to 8.15 a.m. and will be on a rota basis. For more information or to express interest please don’t hesitate to contact us.

Salary: £18,635 per annum-pro rata (full time salary £23,294) 

Hours: 30 per week

Contract Type: Permanent

Closing date: 25th March 2020

To apply, please submit your CV and the attached Application form.

Penrose is recruiting for talented, ambitious and caring staff to help deliver a major new pan-London service supporting people with personality disorders to resettle in the community and lead happy, healthy lives, free from crime.

As part of the Offender Personality Disorder (OPD) pathway, Penrose will be providing supported accommodation for 12 men and 4 women across three residential sites in Lambeth, Lewisham and Redbridge. Working in partnership with NHS England and HMPPS and receiving referrals from the National Probation Service, we will support men and women in the pathway being released from prison, secure healthcare settings or moving on from Approved Premises. Our 24-hour service will provide far more than a roof over people’s heads; it will offer a base for a range of 1-1 and group interventions, delivered by our teams and by external partners, that will equip residents with the skills and confidence to move on safely into independent living.

This is an exciting opportunity to make a real difference supporting some of the most complex people in the criminal justice system and helping make communities safer. We are looking for experienced staff who have the skills and ability to support and engage residents with a non-judgemental attitude within an enabling environment.

Your Role:

Your role will be based in Redbridge supported housing accommodation sites with possibility to work across locations.  We have day shifts as well night shifts available.

 

Duties: 

• To be creative in involving the service users in meetings which ensures they remain at the centre of the discussion and make choices and decisions.
• To support service users to achieve their goals, in line with their support plan.
• As part of service users support plan, to liaise with external professionals, e.g. GP’s, probation officer, Care Coordinators etc.
• Understanding of Risk Management within a Criminal Justice environment
• Facilitate and or support group sessions
• Ensure there is genuine engagement with the service users using appropriate methodologies and interventions
• Provide / arrange for various advice, advocacy and or information to service users in relation to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.
• To positively respond to service users who may need assistance, seeking the support of the appropriate manager if necessary, in emergencies.
• Assist the staff team in managing security and safety, health & safety, maintenance, rent/charges collection, arrears and void control.
• Assist service users with arrangements for moving into the property, ensuring benefits are applied for, utilities connected, maintenance problems resolved, and that the property is properly furnished.
• Liaison with Agencies and Local Community
• Ensure timely information sharing with Offender Managers and other key stakeholders to support robust risk management and positive resettlement outcomes
• To undertake administrative tasks as part of regular duties ensuring that these are completed accurately and in a timely manner.
• Ensure Service Users receive a high quality and responsive service.
• Communicatee effectively.
• Promote and encourage best practice in HSE.

Excellent communication skills and being able to develop strong working relationships will also be crucial to this role. You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances.

Why work with us?

Excellent core and on-going training aligned with personal development plan

• Access to employee assistance programme
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Indian Head Massage and a range of other therapies
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Life Assurance

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 3 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

We are looking to recruit highly motivated and committed people to join our high performing, friendly and supportive housing support teams, who pride themselves on the difference they make to our clients lives daily. 

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London- from supporting people in crisis, to helping them take the final steps towards independence and employment.

In October 2018 we entered a brand-new partnership with MTC Novo and the National Probation Service, (NPS) to deliver a pan London housing support service.  With our staff co-located in probation offices, we have been providing a high-quality housing advice and access service across the entire NPS London Division.  We also work in close partnership with probation to support medium to high risk offenders to either sustain their current accommodation or secure new housing as needed. 

As a Housing Advice Worker, you will be joining our team, to deliver housing advice and guidance to medium-to-high support clients. Working with clients in your local boroughs you will produce comprehensive and high-quality assessments on the clients support needs; particularly their housing, employment and financial needs and accordingly follow the most suitable pathway for them. 

 To be successful for this post, you will need to have:

• An understanding of working in supported housing or floating support services, with a demonstrable knowledge of Housing and other related Legislation
• Experience of managing complex and difficult situations in relation to vulnerable people/client group(s).
• Ability to liaise effectively with a range of service providers or agencies in order to establish or improve services for clients.
• An understanding of the principles underlying a quality service and customer focused
• Ability to be self-motivating, work under pressure, and manage and prioritise time effectively.

Housing Advice Workers are based in Probation offices all over the London boroughs, the current vacant posts will be located at: 1x Lambeth and Wandsworth and 1x Merton, Richmond and Kingston.You will be located between a maximum of two offices and work closely with Probation staff.

Closing date for applications:ongoing recruitment

First round of interviews to be held on: 16th April 2020

This post will require an Enhanced DBS check to be processed for the successful applicant. 

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects has been commended for their work. 

This is an exciting and challenging opportunity to make a real difference in the lives of those who are among the poorest in our community.

Your initial remit will be to ensure that rough sleepers are offered prompt and effective support to move away from life on the streets. You will be committed, compassionate, caring and be empathetic to the needs of those among the most deprived. You will work with people who may be chaotic, may have mental health and addiction issues but need your help and support.

The post is based in Central Bedfordshire and you will be required to travel throughout the Borough, therefore having your own transport is essential.

Throughout your work you will have considerable autonomy and significant periods of time lone working enabling you to make a personal difference to people’s lives. You will have excellent time-management, prioritisation, organisational, inter-personal, and administrative skills. You will be competent in IT and communication, have the ability to build relationships with people from many backgrounds and a commitment to help those in need. You will be persistent and undaunted in the face of seeming adversity.

Refuge Resettlement Worker

The Refuge Resettlement Worker will work as part of the Refuge Team providing advice and support to residents leaving the Refuge. You will undertake risk assessments, safety plans and identify support needs in relation to move on such as accessing benefits, setting up utilities, budgeting, ensuring safety measures are in place and to support them to maintain their tenancy.

Main duties:

• To provide 1:1 resettlement support to residents moving on from the Refuge
• To undertake regular risk assessments including DASH and develop and regularly review support and safety plans.
• To provide advice and guidance in relation to resettlement such as accessing benefits, debt management, setting up utilities, budgeting skills and maintaining a tenancy
• To accurately record all contact with clients and professionals in a timely manner on case management system
• To respond to general housing related enquiries from residents
• To liaise with partner agencies such as SBC Housing, Housing Associations, Landlords, Police, Children Services, Education etc
• To support those who cannot access refuge, those in temporary or emergency accommodation i.e. Male victims and those with complex needs.
• To provide additional support to Resident Support Advisors by welcoming new residents arriving into the Refuge, completing admission paperwork, undertaking health and safety tasks including a tour of the Refuge, showing fire exits, signing in/out process
• To answer the SWA 24-hour helpline, taking and/or receiving referrals into service, providing information to victims and survivors of domestic abuse and/or professionals
• To monitor access to the Refuge via the main entrance, ensuring authorised visitors only, taking appropriate action to remove or report any unauthorised visitors, ensuring residents and visitors sign in and out of the building
• To prepare routine reports, including basic statistical information relating to service activity, as required.
• To carry out general administration duties such as completing referrals forms, data entry, writing letters
• To uphold and apply the SWA Confidentiality policy at all times to ensure the safety of residents, staff and visitors
• To be a positive ambassador for SWA ensuring services are delivered to the highest of standards and that policies and procedures are adhered to at all times
• To attend appropriate training courses required for the post
• To contribute to continuous improvement in service delivery and meeting key performance indicators
• To attend SWA team meetings and supervision with line manager

Person Specification

Experience:

• A minimum of 2 years’ case work experience, providing proactive and emotional support, undertaking risk assessments and completing support plans
• Previous experience of working within a housing environment would be advantageous  
• Experience of working with individuals in crisis 
• Experience of working with confidentiality and adhering the professional boundaries
• Good level of numeracy, literacy and writing skills
• IT skills, in particular Office, Data entry

Knowledge, Skills & Abilities:

• Knowledge of domestic abuse, the dynamics of power and control, and the impact of domestic abuse victims and survivors
• Knowledge of housing and resettlement related support needs
• A good understanding of other relevant legislation and guidance which affects domestic abuse victims and survivors, such as criminal, civil & family law, welfare, housing and immigration.
• Demonstrate excellent communication skills, both verbal and written
• Evidence of the ability to build and develop supportive relationships whilst maintaining professional boundaries
• Evidence the ability to make decisions and remain calm under pressure  
• Demonstrate strong interpersonal skills with an ability to manage conflict
• Ability to operate and maintain basic administrative and case management systems
• Demonstrate knowledge of the issues facing women and children experiencing domestic abuse
• Understanding of Safeguarding, both for children and adults
• Demonstrate a clear commitment to Equal Opportunities
• Understand confidentiality and GDPR

General:

• Full UK driving licence and access to own transport is essential for this post
• This post will be subject to an enhanced DBS check
• This vacancy is open to females only (Exempt under the Equality Act 2010, pursuant to schedule 9, Part 1)

Please can you also include a detailed cover letter with your CV on reasons you feel you would be suitable for this post. 

Supported Housing Night Concierge Worker

Closing date: 27th March 2020

Aim of the role:The Night Concierge will work within projects that provide accommodation delivering a high quality and responsive night service to Evolve Housing + Support customers and the community.

All of our projects operate over 24 hours a day, seven days a week including weekends and bank holidays. The Night Concierge Workers form a key part of us delivering safe and secure accommodation for vulnerable customers with complex needs. This is both a rewarding and challenging role.

Salary:£20,760.00 per annum pro rata based on full time.

Location:Croydon

Contract:Fixed Term ending 30th October 2020

Hours:Shifts are 9.5 hours from 21.30 to 07.30 (with half an hour unpaid break), Contracted hours available are on a 4 on/4 off rotational pattern. Regular weekend working is required. Periodically, day working is required for training and team meetings.

Part-time hours are also available as an Evolve bank worker.

About the Role

All of our projects operate over 24 hours a day, seven days a week including weekends and bank holidays, we cater for customers who range in age from 16 years old up to the age of 65, with a range of support needs, some of which are complex.

The Night Concierge will work within projects that provide accommodation delivering a high quality and responsive night service to Evolve Housing + Support customers and the community.

The Night Concierge Workers form a key part of us delivering safe and secure accommodation for vulnerable customers with complex needs. This is both a rewarding and challenging role.

This is an exciting opportunity to become part of the Evolve Housing + Support team. We operate homeless hostels and supported housing projects across four London Boroughs and our staff are essential in ensuring customers receive the highest quality service.

The role will require you to work alongside our customers, as part of a multi-disciplinary team, to help identify their strengths and skills so they can achieve their goals and aspirations.

The role is varied, not only providing an essential front-of-house presence to our customers, but also carrying out health & safety checks, ensure safety of the customers and dealing or escalating queries and complaints as they arise overnight.

Evolve Housing + Support is committed to providing an outstanding service to our customers and communities and our concierge teams are an integral part of our service.

Right to work information must be provided and any offer of employment will be subject to satisfactory Disclosure & Barring Service check.

About You

You will be responsible for ensuring that our customers receive the best possible support from whilst with us. To be successful in this role you must have:

• Empathy towards vulnerable and homeless people and a passion to want to provide safe and secure accommodation to those most vulnerable in society.
• A positive and dynamic attitude to working at times in a challenging environment.
• Energy and drive, including the ability to stay fully alert and proactive throughout the entirety of the shift.
• Understanding of what delivering excellent customer service is and a commitment to doing so.
• Excellent communication skills 

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

If you wish to apply for the Supporting Housing Night Concierge Worker post please apply via the Evolve Website.

Supported Housing Night Concierge Worker

Role profile

Evolve Housing + Support is a charity providing a range of services to homeless and vulnerable people within London. We provide much more than just a roof - we are place of positive change and growth, enabling people to move on and lead independent lives.

Job title:

Supported Housing Night Concierge Worker

Department:

Housing Services

Reports to:

Night Team Leader

Locations:

Croydon

Hours:

38 hours per week

Regular weekend working is required

Periodically, day working is required for training and team meetings

Job Description

Overall aim

To provide a waking night service to customers with complex support needs living in Evolve Housing + Support accommodation

Key responsibilities

Service delivery

• Providing a welcoming and responsive  presence to customers and visitors and ensuring their safety and the safety of the building is maintained at all times
• Being accessible and responsive to customers’ concerns and requests for information

• Conducting wellbeing checks on vulnerable customers, as required

• Liaising with and assisting emergency services, as appropriate

• Responding in a decisive and proactive way to customer and neighbour complaints and incidents of challenging behaviour and conflict

• Monitoring the entry and exit of all customers and visitors to and from the service during the night, and implementation of the customer visitors policy

Health and safety

• Being fully aware of, and working within, Health and Safety legislation

• Carrying out regular Health and Safety inspections and, where required, taking immediate action to remedy health and safety defects and alerting the appropriate people, in accordance with the Health and Safety Policy

• Being fully aware of and following local fire alarm, safety and evacuation procedures when required

Record keeping

• Accurately recording any contact with customers, as set out in Evolve’s policies  

• Reporting repairs and maintenance in accordance with Evolve’s policies

• Completing clear and comprehensive handover notes to be passed onto day staff as part of the handover at the end of each shift

• Accurately completing all  relevant online forms following incidents or accidents using InForm and other IT systems, as appropriate

• Carrying out general administrative tasks including organising and filing paperwork and folders

• Maintaining personal records on the HR database

General

• Ensuring Evolve’s Equality and Diversity Policy and Code of Conduct are actively promoted and adhered to in all areas of work, and that services are accessible to all individuals

• Attending and fully participating in one to one meetings and appraisals with the Night Team Leader

• Attending and fully participating in team meetings and all training provided

• Engaging with colleagues and management to fully support the effectiveness of the team

• Working across other locations, and attending training and meetings on other sites, as required

• Any other duties within the scope of the post as directed by the Night Team Leader, Team Manager, on-call manager or any other member of senior staff

• This job description provides an indication of the roles and responsibilities for the post of Waking Night Staff but is not an exhaustive list of the duties that the post holder may be asked to undertake

• Evolve reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes in or to the role

Person Specification

Supported Housing Night Concierge Workers must demonstrate:

• A commitment to engaging with vulnerable customers with complex needs, including mental health and substance misuse issues

• The ability to maintain a calm and assertive approach when faced with complex and challenging situations, including building safety, anti-social behaviour and complaints

• An empathetic and responsive approach when dealing with customer or neighbour complaints, and a determination to resolve any issues, where possible

• A good understanding of written and spoken English and the ability to complete reports and handovers using clear and logical language

• Basic IT skills, including the ability to:

  •  input information onto an online database,

  •  receive and respond to emails and set up meetings using Outlook,

  • process personal information (such as booking annual leave) via the online HR system,

• A good understanding of the importance of conducting regular health & safety and wellbeing checks, and the ability to ensure these checks are carried out – and recorded – in line with requirements.

• A good understanding of the importance of communicating all incidents and accidents in line with policy requirements, in order to ensure the safety of all our customers. This may involve interaction with colleagues, Team Leaders, on-call Managers and emergency services, as appropriate.

• A positive and proactive approach to carrying out all duties required during the night shift.

• A willingness and ability to attend all training and meetings as required, even when these are not during regular night shift patterns.

• A respectful and supportive approach to colleagues.

Housing Advocacy and Sustainment Worker
London, SE1
Up to £28,000 per annum

We are Safer London, the leading London charity working to prevent and address gang violence, vulnerability and exploitation amongst young people. We were born in 2005, set up with a grant from the Metropolitan Police Authority to support young people at risk of crime.

At Safer London, we believe every young person should be able to live free from exposure to gangs, exploitation and crime and we put this into action by reaching out to London’s most vulnerable and exploited young people to prevent them from slipping through the net.

Are you an experienced practitioner with a track record of supporting young people in a housing context who are affected by violence, exploitation or both?

We are looking for a Housing Advocacy and Sustainment Worker to provide advice and advocacy to young people supported by Safer London.

This role offers an exciting opportunity to help young people increase their awareness of accommodation availability and improve housing access.

Amongst your core responsibilities, you will:

- Manage a caseload of young people in need of housing
- Advocate on behalf of young people where necessary with other organisations to ensure services are fulfilling their duties in relation to their housing needs
- Offer advice appointments at appropriate venues
- Work closely with, and provide regular updates to, Caseworkers
- Assess, monitor and review the young person’s needs and risks and provide appropriate support to them
- Attend multi-agency meetings
- Complete action plan reviews
- Record cases and update them regularly

If you are flexible, innovative and passionate about your work, then we want to hear from you.

Safer London values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

Safer London is committed to safeguarding and promoting the welfare of children and young people and we expect all staff and volunteers to share this commitment. An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.

To apply, please select the apply button shown and complete the online application form. Completed application forms must be submitted by midnight on Sunday 19th April 2020.

Interview dates or arrangements may be subject to change due to the ongoing current events. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Other organisations may call this role Housing Advocacy Worker, Practitioner, Young People’s Support Practitioner, Housing Support Advisor, Housing Advisor, Housing Support Officer, or Young Person’s Support Worker.

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

We are recruiting for a Community Outreach Worker as part of an innovative project providing high quality personal welfare support to survivors of domestic violence with complex needs.

You will work with a wide variety of underrepresented groups such as: BME communities; young people aged over 16; survivors with mental health issues that need specialist support linked to trauma; survivors with substance misuse issues; and socially excluded groups such as street homeless women.

You will work across the borough in an outreach model which ensures that it is available to meet the needs of hard to reach communities whose needs are currently unmet.

Methodical and well-organised, you will have significant proven experience of providing direct emotional, practical and welfare support, ideally within a relevant field such as a refuge, women’s advice centre or residential setting. You will be experienced in identifying and responding to the risks to and needs of survivors of domestic violence. With an up-to-date knowledge of relevant civil and criminal legislation, you will have a demonstrable ability to use Microsoft Office and the ability to build and develop supportive relationships with survivors and their children fleeing domestic violence. 

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

South Asian language skills required for this job.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. Other benefits include 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme. 

Closing Date: 26th March 2020

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please - as a charity we work hard to keep our costs down.

Our Streetlink project specifically works with vulnerable women and with the help of a dedicated volunteer team, we provide a range of services including late night and early morning outreach, a twice-weekly Women’s Space, Sanctuary sex worker Drop In every Tuesday evening and an Open Access/Drop-in session. In addition a full adult learning timetable offers free classes and workshops. We assess need, create bespoke support plans, provide ongoing key work and empower people to improve their circumstances. 

Could you lead a team that will wrok to restore hope for some of Lambeth's most abused and forgotten women. Could you help rebuild their trust and support them to make alternative choices that would bring stability and hope to their lives.

We are looking for a team leader with an understanding of and committment to our service users.

The Connection at St Martin-in-the-Fields (CSTM) provides services which help 4000 homeless people each year in London avoid, move away from and stay off the streets. The charity has an annual turnover of £4.2m, a staff team of 80 and 50 regular volunteers.

Our new strategy from April 2018 includes our aim to develop our services in new ways. This will include implementing a strengths based approach to client work, consolidating the implementation of a new service model, creating better pathways for clients into health and treatment services and improving our systems to demonstrate impact.

The Service Host will provide a high quality, efficient and professional welcome and “shop window” for clients, doing everything possible to encourage their engagement in services which will tackle the underlying causes of their homelessness as well as the initial presenting issues. The Service Host will also manage telephone enquiries from partner organisations, service users and wider community members ensuring that enquiries are dealt with promptly and by the appropriate team and/or staff member.

About you:

• Strong interpersonal and administrative skills and the positivity and resilience to work in a busy and challenging environment.

• Understanding of, or willingness to learn about and embrace, co-production and a strengths based approach to working with people who have multiple and complex needs.

• Ability to manage telephone enquiries in a fast paced environment.

• Ability to provide a welcoming and engaging “reception” service.

• The ability to respond appropriately and effectively when faced with challenging behavior.

Application Process:

To apply, please read and then complete the application form, ensuring that you have clearly demonstrated that you meet the requirements of the role set out in the person specification.

Closing Date: Monday 30th March 2020 – 12pm

Interview Date: TBC

This post will be working in the Independent Child Trafficking Guardianship Service (ICTGs).

Independent Child Trafficking Guardians (ICTGs) are specialist professionals who support children who have been identified as trafficked or potentially trafficked to navigate the complex systems of social care, immigration and criminal justice.

A new role has been created as a specialist ICTG within the Service. We therefore seek a Regional Practice Co-ordinator to join the Independent Child Trafficking Guardianship Service in Greater Manchester.

This role has been designed to:

* Support professionals working with children who have been trafficked so that the professionals can help and support children to navigate the complex systems of social care and criminal justice.
* Enable the voices of children who have experienced trafficking to be heard, encouraging and informing best practice and strategy development.
* Promote best practice in keeping children safe and the prevention of re-trafficking of children by providing advocacy, guidance and signposting to relevant services for professionals working with children who have been trafficked.
* Identify unmet regional need and bring it to the attention of local partners in effective and proactive ways.
* Develop a practice strategy in the region alongside multi-agency stakeholders to find the best ways to upskill and support professionals across the sector to recognise trafficking in all its forms.
* Identify and address potential blockages to effective multi-agency approaches to children who have been trafficked.
* Contribute to and deliver training and development for professionals and multi-agency stakeholders.
* Ensure that professionals have an understanding of the NRM and are equipped to refer children who have been trafficked to the NRM.
* Support professionals to develop their skills in compiling and submitting NRM referrals as required.
* Work with police, local authorities and other statutory partners to foster a collaborative working relationship in relation to children who have been trafficked and maintain an accurate understanding and analysis of the nature and extent of internal child trafficking in the region.
* Promote the Modern Slavery Act 2015, tools and resources including identification indicators, the NRM, appropriate safeguarding and accommodation providers.
* Comply with all other relevant legal obligations including, but not limited to, the Children Acts of 1989 and 2004, the Social Services and Well-being (Wales) Act 2014, Human Rights Act 1998 and the Equality Act 2010 and relevant case law.

What we are looking for:

* Individuals with the drive, energy and experience to develop the ICTG Service within the Greater Manchester region especially in regards to child trafficking.
* Ability and drive to keep developing, learning and investigating your own practice knowledge so that this can be passed on in the sector in creative and effective ways.
* A confident person who can engage and contribute in multi-agency forums bringing challenge, advice and guidance alongside the child's voice and perspective.
* Someone who has demonstrable experience of developing effective relationships with a range of stakeholders.
* A natural trainer/facilitator who can use lessons from the frontline work to inspire strategic practice development.
* A worker with a commitment to developing & sharing best practice in relation to supporting young people who have been trafficked internally.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described.