Bromley & Croydon Women’s Aid is seeking to recruit a Refuge Support Officer to provide support services to women and children within our domestic abuse refuges.

BCWA is a well-established, innovative and forward-thinking local domestic abuse service, and are seeking a self-motivated, flexible and experienced individual to join our dynamic team to help us deliver excellent services to vulnerable women who have experienced domestic abuse and be committed to working in a non-discriminatory manner.

You will be required to demonstrate a good awareness of the needs and issues specific to survivors of domestic abuse and have experience of refuge/supported housing provision.

You will be able to work on your own initiative and as part of a team. The person we are looking for will be skilled in risk management and safety planning, providing high quality advocacy and support based upon a client led needs and risk assessment.

The right candidate will be able to demonstrate a good awareness of the needs and issues specific to women with NRPF, and the specific challenges that working with these clients might bring.

The post will be based in refuge with access to hot-desking at our offices as needed. Flexible working is supported at BCWA, with a mix of home and location-based working across our friendly and supportive team. We are all women with families and lives and we understand that flexibility can be crucial in supporting women in the workplace.

Holding a driving licence and access to a vehicle is preferable.

Job Title: Refuge Support Officer

Hours: Part time - 21 hours/week

Contract Type: Fixed Term until 31st March 2023

Salary: £27,500.00 p/a FTE

Application Deadline: Interviews will be conducted on a rolling basis

Interviews: (via Zoom) Conducted on a rolling basis

Employee benefits we offer:

- A friendly, flexible and values-led organisation

- Competitive salary

- 25 days of annual holiday, plus bank holidays (pro-rata for part-time)

- Contributory pension scheme (5%)

- Training to help you perform your role and support your professional development

- Comprehensive Employee Assistance Programme and wellbeing support

As a trauma-informed charity we take mental health and self-care seriously, and offer clinical supervision to our frontline team, monthly staff wellbeing session led by a range of health experts, and access to our comprehensive Employee Assistance Programme. This includes a personalised fitness portal, life coaching, career guidance, counselling, financial advice, nutrition advice and recipes, sessions around healthy sleep, mindfulness & much more.

If you haven’t heard from us within two weeks from application deadline, please assume your application has been unsuccessful.

We reserve the right to terminate this recruitment process should we receive a large number of applications.

We are happy to consider expressions of interest or applications from candidates who are not qualified for this role but keen to get into the women’s sector, and comprehensive training is available for the right candidate. If you would like to have an informal chat about the role and organisation before applying, just drop us a line from our website.

Female applicants only. In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010.

BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this, we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve.

BCWA are an Equal Opportunities Employer.

Reg. Charity No.1068007.

Do you want to work in a role where you will support an end to rough sleeping in Oxford? 

About the role

Our belief is that rough sleeping is an intrinsically harmful and dangerous activity both for the individual and for the wider community. Therefore we take a proactive and assertive approach to supporting people away from this activity. We are looking for someone to join the St Mungo’s OXSPOT service; our dynamic street outreach team in Oxford who provide a rapid response service across Oxford City, intervening to ensure no one needs to sleep rough. The service works proactively to support people who are sleeping rough on the street with key healthcare, benefits; and accommodation support and advice to meet their individual needs and to support individuals to move away from the streets for good.

Working as an Outreach Worker you are involved in making contact with people who are sleeping rough, assessing their needs and delivering personalised case management; to support individuals to make the move away from the streets. Outreach Workers also work in partnership with multi-disciplinary teams and agencies.

About you

We are looking for highly motivated people who share our ambition:

• Some experience of dealing directly with the public and/or customers in a busy service environment.
• Experience in dealing with rough sleepers with multiple needs and the ability to work with challenging behaviour.
• Great communication skills and experience of working effectively with others.
• Some understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services.
• The ability to empower individuals to make positive changes and a willingness to develop these valuable skills.

Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work. We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Pay and Other Benefits

• For this role staff may be able to claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.
• St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff. St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 20 June 2022

Interview and assessments on: week commencing 27 June 2022

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Bromley & Croydon Women’s Aid is seeking to recruit an Accommodation Services Manager to manage all aspects of the running of BCWA refuge services including communal, self-contained and move-on accommodation 

The right candidate will have considerable experience of managing supported accommodation and understand the operational challenges and opportunities of service delivery specific to all types of domestic abuse supported housing. They will be skilled in risk management and safety planning, with experience of overseeing the provision of high quality advocacy and support based upon a client-led needs and risk assessment. Owning a driving licence/own vehicle is preferable 

Safeguarding knowledge and experience is also essential to the role as well as a broad understanding of multi-agency working. You will be required to demonstrate a good awareness of the needs and issues specific to survivors of domestic abuse and have experience of refuge/supported housing provision.

The person we are looking for will also be experienced in managing, supporting and developing a team working in a flexible hybrid model between site-based and home working. They will be comfortable working on their own initiative and as part of a team. 

BCWA works with a variety of partners and funders, and this role will require regular liaison with partners, commissioners and professionals as well as contract monitoring and both internal and external reporting. 

BCWA is a well-established, innovative and forward-thinking local domestic abuse service, and are seeking a self-motivated, flexible and experienced individual to join our dynamic team to help us deliver excellent services to vulnerable women who have experienced domestic abuse and be committed to working in a non-discriminatory manner. 

The post will require home working initially, with access to hot-desking at our offices as needed. Flexible working is encouraged at BCWA, with a mix of home and location-based working across our friendly and supportive team. We are all women with families and lives and we understand that flexibility can be crucial in supporting women in the workplace. 

As a trauma-informed charity we take mental health and wellbeing seriously, and offer clinical supervision to our frontline team, monthly staff wellbeing sessions led by a range of health experts, and access to our comprehensive Employee Assistance Programme. This includes a personalised fitness portal, life coaching, career guidance, counselling, financial advice, nutrition advice and recipes, sessions around healthy sleep, mindfulness & much more. 

Job Title: Accommodation Services Manager

Hours: 35 hours/week

Contract Type: Permanent 

Salary: £36,000.00 (depending on qualifications and experience)

Application Deadline: Interviews will be conducted on a rolling basis

Interviews: (via Zoom) Week commencing 13th June 2022 onwards 

Employee benefits we offer: 

- A friendly, flexible and values-led organisation 

- Competitive salary 

- 25 days of annual holiday, plus bank holidays (pro-rata for part-time) 

- Contributory pension scheme (5%) 

- Training to help you perform your role and support your professional development 

- Comprehensive Employee Assistance Programme and wellbeing support.

If you haven’t heard from us within two weeks from application deadline, please assume your application has been unsuccessful. 

We reserve the right to terminate this recruitment process should we receive a large number of applications. 

If you have any questions about the role or recruitment process, please contact our offices and ask for Mital. 

Female applicants only. In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. 

BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this, we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve. 

BCWA are an Equal Opportunities Employer. 

Reg. Charity No.1068007. 

To assist in the day to day running of the NextStep project for those in housing need, providing support, advice and long-term solutions through the private rented sector and resettlement.

Are you looking for an opportunity to start your career supporting vulnerable adults?

About the roles

We have some exciting Assistant Support Worker opportunities (known internally as Duty Worker) where you can develop valuable skills and experience while playing a key role in providing support to St Mungo’s clients.

You will be joining the growing teams across The Hammersmith and Fulham Housing Pathway, a Supported Accommodation Pathway which includes vital services such as semi-independent, gender specific safe spaces and services for people with complex support needs. Our aim is to support people who have recently been sleeping rough, or who may be experiencing long term homelessness and work with them to develop the skills, networks and confidence to live independently in the community.

In these roles you will jointly manage the safe day to day running of the project with other members of the team and provide basic support and advice to clients. You will be the first point of contact at Reception for clients and visitors and have the opportunity to maintain a welcoming and supportive environment within the project. You will coordinate Health and Safety checks and administrative duties while working alongside the team to provide a person centred support to residents and clients.

About you

These are fantastic roles for people looking to develop a career in the sector; a number of current Managers started their career as Duty Workers. In addition you will have:

• Some experience of dealing directly with the public and/or clients or customers in a busy service environment and good communication skills.
• Personal experience of homelessness and/or an understanding of; and empathy with the issues faced by homeless or vulnerably housed people.
• A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills.

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
• We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work.
• We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Pay and Other Benefits

• For this role staff may be able to claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday. 

• St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.
• St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website and click the ‘Apply Now’ Button at the top of the page to start your online application form. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 30 May 2022

Interview and assessments on: 7-9 June 2022

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Are you…

• Dedicated to working with vulnerable people?
• Looking for a varied and people focused role?
• Motivated by working as part of a team?
• Passionate about doing a job that makes a difference?

The Marylebone Project is one of the largest women’s hostels in the UK for women affected by homelessness. Those we support are often affected by substance misuse, unemployment, domestic violence and mental health issues. Whatever their story, we aim for the same ending, self-esteem, employment and independent living. We do this by providing shelter, education opportunities, spiritual space and events in a welcoming and secure environment.

The Role:

This is a fantastic opportunity within the Project, your role will be based within our newly refurbished Centre where you will manage a caseload of service users who may have complex needs and challenging behaviour. You will provide Advice, Guidance and information (IAG) to vulnerable adults and holistic support to address their needs within a psychologically informed environment.

Part of your role will also include Coordinating and facilitating our Drop-in Service for rough sleepers, providing them with a range of services including food provision; laundry; showers; clothing and nurses clinics.

You will have the opportunity to be part of a service which will really make a difference to women’s lives and have the privilege to see them grow in confidence and skills.

Must have: 1-year minimum paid experience of working with vulnerable people and those with complex needs in an Advice and Guidance or Support Worker role. (or equivalent)

Salary

£29,237 per annum

Hours

Average 40 hours per week across Monday to Sunday. Working on shift-based rota which includes early, late, night, and weekends.

Pension

Church Army is an auto enrolment employer. If you are eligible for pension contributions, you will be enrolled in to a qualifying scheme and minimum pension contributions will be made by the employer.

Annual Leave

28 days per annum, rising by 1 day per year to a maximum of 33 days, inclusive of 8 bank holidays. As the project works on a 24/7 basis, you will be required to work some bank holidays.

Contract

Open-Ended, Full-Time

DBS

An enhanced DBS check required and compliance with Church Army’s safeguarding policies. Safeguarding training will be required.

Occupational Requirement

*Positions are exempt under the Equality Act 2010, Schedule 9, Part 1.

Physical requirement: The Marylebone Project is based over two sites, 100m apart, and the job regularly involves walking throughout and between both sites. The Bradbury House site is a listed building, over six floors, with only five having lift access. The postholder must be able to access all areas of the Project, and may be required to do so quickly in the event of an emergency. There is also a requirement to travel across London for work related purposes. The ability to undertake these physical aspects of the role and to carry smaller items are required as essential.

Closing Date

Monday 30th May 2022 at 8am

Interviews

Friday 10th June 2022.

More info

For more information on the role, please see attached the Job Description and Application form.

Please note that we do not accepct CVs, an application form will need to be filled. 

The Role 

Are you passionate about tackling injustice and helping disadvantaged people whose lives are in crisis, then this is the job for you!

Helping Hands has a  remarkable track record in meeting needs, overcoming barriers to engagement and empowering lives.

As an Advice Centre Manager, your responsibility will be to ensure our three surgeries deliver high-quality personal advice and support to clients and the public.

A laptop and phone will be provided.

If successful, the main duties of your role will be to: 

• Manage the practicalities of the advice sessions and ensure adequate staffing and resources.
• Provide an appropriate level of support and supervision to individual workers (both paid and voluntary) depending on their level of competence.
• Monitor all the case records of designated staff, volunteers, and trainees to meet quality standards and service level agreements.
• Ensure remedial and developmental and training issues are identified and acted on in a timely manner to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice.
• Keep technical knowledge up to date and provide technical support to advisers and/or caseworkers – specifically around the use and development of AdvicePRO
• Manage the services and support provided by team members and volunteers, ensuring this meets appropriate quality standards and delivers personalised, outcome focussed, flexible support in accordance with Trust’s policies and best practice. 
• Ensure individual cases are allocated and supported in a way that best meets the clients’ needs and where appropriate referrals are made to specialist HHCT advisors or other partner providers as necessary. 

• Ensure team members maintain a knowledge and understanding of services and support available from the Trust, statutory and other local providers.

Staff and Volunteer management

• Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff and volunteers can do their best.
• Participate in recruitment and selection activities as delegated.
• Participate in the induction and training of new staff and volunteers as delegated.
• Ensure the effective performance management and development of volunteers through regular supervision sessions, the appraisal process, and learning and development.

Generic

• Keep up to date with HHCT aims, policies and procedures and ensure these are followed.
• Provide expert advice and guidance on the use of Advicepro in collaboration with the Project Delivery Manager (ensuring compliance to funders' requirements)
• Develop and maintain effective admin systems and records relevant to the role.
• Monitor and evaluate activities appropriate to the role and contribute to the organisational planning process by providing regular reports and feedback on areas of responsibility.
• Attend regular internal and external meetings relevant to the role.
• Work cooperatively with colleagues and encourage good teamwork, clear lines of communication, and common practices within the team.
• Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues.
• Identify your own learning and development needs and take steps to address these.
• Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.

Other Requirements

• Up to date knowledge of the current benefits and debt advise legislation and working practices.
• Experience in working with our  AdvicePRO database would be an advantage as maintaining accurate data and case notes is essential.
• Book-keeping skills would be beneficial to the role
• A full driving license and access to a vehicle is essential and you will be required to live within the local community or nearby would be preferred.
• This role is subject to an Enhanced DBS check.

Are you looking for an opportunity to start your career supporting vulnerable adults?

About the role

We have some exciting opportunities to join the team as Assistant Support Workers (known internally as Duty Worker) where you can develop valuable skills and experience while playing a key role in providing support to St Mungo’s clients. We currently have vacancies available in our 24 hour supported accommodation services working with clients with complex needs.

In this role you will jointly manage the safe day to day running of the project with other members of the team and to provide basic support and advice to clients. In this role you will be the first point of contact at Reception for clients and visitors and have the opportunity to maintain a welcoming and supportive environment within the project. Other responsibilities will include:

• Coordinating important Health and Safety checks and other administrative duties.
• Work alongside the team to provide a person centred support to residents and clients.
• Working on the weekly shift rota that may include evenings, weekends and bank holidays.

About you:

This is a fantastic role for people looking to develop a career in the sector; a number of current Managers started their career as Duty Workers.

• Some experience of dealing directly with the public and/or clients or customers in a busy service environment.
• Personal experience of homelessness and/or an understanding of; and empathy with the issues faced by homeless or vulnerably housed people.
• A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills.

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
• We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work.
• We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Pay and Other Benefits

• For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday. 

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

Click the ‘Apply Now’ Button at the top of the page to start your online application form.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 9th June 2022

Interview and assessments on: TBC

It is a requirement for this post that an enhanced/standard DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

SUPPORT WORKER, WOMEN’S COMPLEX NEEDS, NOTTINGHAM, PERMANENT, 37 HPW, FRWK03 £18,278 - £19,426

FEMALE WORKERS ONLY

WCN is a 15-bed accommodation service, for single homeless women with complex needs.

The successful candidate will have an understanding and awareness of working with people with challenging behaviour and with knowledge of the support needs the client group presents with.

We are looking for reliable and self-motivated candidates who have an understanding of the issues facing women affected by homelessness, and an awareness of the support needs the client group presents with. You will be updating documented support plans to help service users achieve objectives.

The main functions of this role will be;

• to build the skills of service users to empower them to maximise their independence
• to contribute to the achievement of contractual service obligations
• to work in partnership to maximise service delivery
• to update documented assessments and support plans with service users
• to support service users to engage with the move on process
• as a member of the team to engage with the management of the building

You will be required to cover the following on a rota basis

Morning shifts 8am – 4pm

Afternoon Shifts 2pm – 10pm

Includes occasional weekends / bank holidays

 Part time positions also required hours to be discussed

 This role is open to women only and Framework considers this a genuine occupational requirement under the Equality Act 2010.

This vacancy will be closed once sufficient number of applications have been received.

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer, we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application.

NO AGENCIES PLEASE

HARP is Southend-on-Sea’s leading homelessness charity. On average, we help around 1,000 local people every year to overcome or avoid homelessness. In addition to providing essential short-term emergency shelter, food, clothing and washing facilities, we work to identify the root causes of homelessness, creating tailored support for each person’s circumstances. We achieve success by providing structure, purpose and training opportunities, and by providing longer-term supported housing, empowering people to take steps to leave homelessness behind and ultimately to live independently in the community.​

As a charitable registered provider of short-term social housing operating in Southend-on-Sea, we believe everyone should have a home of their own. At times individuals may require support from HARP and other agencies to maintain a tenancy and avoid a return to homelessness.

We currently manage 226-bed spaces in our emergency and short-term accommodation, employ over 90 full and part-time staff, and are supported by a number of volunteers.​

Are you a motivated and passionate individual looking to make a real difference in your local community? Are you also available at the weekends on a rota basis to put your skills to good use helping others less fortunate?  If so, we would love you to join our housing management team as a Housing Support Worker.​

To be considered for this role you will need to:

• Demonstrate patience, politeness and self-control

• Organised, adaptable, and a good communicator

• To be enthusiastic and motivated by, a constantly changing and busy environment

• Flexible to work where you are most needed in our supported housing services

We are happy to consider applicants without experience in this field that can demonstrate empathy and enthusiasm for the role.

Closing date: Tuesday 7th June 2022 (Midday)​​

Shortlisting: Wednesday 8th June 2022​

Interview date: Monday 13th June 2022​

HARP will provide you with excellent support and training to carry out your role effectively, to develop your career and contribution to our clients and of course, the opportunity to work with dedicated colleagues that strive to transform lives. Our starting benefits package includes 25 days of annual leave plus Bank Holidays, a contributory pension scheme through The People’s Pension.  HARP will make a contribution to the pension and you will also be required to make a contribution.​

​

If you are interested, in this position the job description and person specification detailing the Technical and Professional ‘Know How’ required and an application form can be found on our website via the button below.​

If you would like to discuss this opportunity, the shift patterns or any other aspect of the role please contact Adele Morton, Team Manager.. To apply for this position, please apply via our website, clicking on the “Get Involved” tab and the “Careers” and completing the google form.​

HARP is an active member of the “Homes for Cathy” group of housing associations, which is committed to providing services to tackle homelessness.

Charity No: 1098126  

Prospectus is delighted to be working with a leading London university to recruit for a temporary Student Accommodation Advisor to start in early June and to run until the end of September. This is a full-time role, working 36.5 hours per week and the postholder will work on a rota basis, covering shifts between hours of 8am-7pm, Mon-Sun.

As their Accommodation Advisor, you will provide an excellent front of house service as well as supporting all back-office functions. You will welcome students and visitors, follow up on customer related queries and complaints as well as ensuring all required maintenance work is carried out in a timely manner. Providing general administrative support to the team, you will also maintain filing and information systems, processing rent payments and raising purchase orders. As a varied role, the postholder will also assist in the co-ordination of resident social events and assist with the related communications.

In order to be considered for this post, you will have experience in a similar customer facing role, ideally within an accommodation or education environment. Strong administration and computer skills are key, along with the ability to manage your own time effectively and work at pace whilst maintaining accuracy.

If you are interested in finding out more information about this new opportunity, please register your interest below and submit your CV, in Word format, by clicking 'apply now' below. You must be available immediately to be considered for this post.

SUPPORT WORKER, SOMEWHERE SAFE TO STAY, LINCOLN, PERMANENT, 37 HPW, FRWK03 £18,278 - £19,426,

The funding provided by MHCLG will provide a ‘Safe place to stay’ for 8 service users at any one time and will provide a 72-hour service for service users who are rough sleeping or are at risk of rough sleeping. The team will be responsible for supporting all service users accessing the hub and moving them through the rapid rehousing pathway in partnership with the city of Lincoln Council.

The aim of the service is to:

• reduce the level of rough sleeping by providing short-term accommodation
• improve the physical and mental health of rough sleepers by enabling access to health services including mental health and drug and alcohol treatment
• reduce the cost to health services by supporting the appropriate use of health pathways and preventing the need for high-cost crisis interventions
• reducing the level of crime and anti-social behaviour including begging and street drinking by supporting rough sleepers to access benefits and positive alternatives to negative street-based lifestyles

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer, we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

NO AGENCIES PLEASE

Closing date: 12/06/2022

Interview date: 23/06/2022

We are looking for an organised and motivated Support Worker to work on an innovative pan-London project providing accommodation and resettlement support.

Our vision is to end street homelessness. At Thames Reach we are committed to helping homeless and vulnerable people to live in decent homes, build supportive relationships and lead fulfilling lives.

Our Connect, Home and Aspire (CHA) Service supports people with experience of homelessness to set up and settle into their new home in the private rented sector. The service is funded by the Greater London Authority, to engage and provide support to individuals with medium to complex needs, or those facing multiple-disadvantage. Providing holistic pre and post resettlement support, we work together with people to assist them to achieve their aspirational goals and equip them with the skills and confidence to sustain their accommodation in the community. Thames Reach is working in partnership with a Registered Provider, who are sourcing the accommodation and providing housing management to tenants

As Support Worker you will:

• Assess suitability of individuals referred into the service.
• Provide pre-tenancy support, and work with both the housing provider and referral agency to ensure service users are able to sustain their tenancy and move towards independence in their new homes.
• Provide practical resettlement support for individuals who may have never held a tenancy before.
• Provide information and advice to individuals around housing rights and responsibilities, benefits and maximising income, and training and employment.  
• Liaise with, signpost, and support client engagement with specialist agencies as appropriate e.g. drug treatment services, Community Mental Health Teams, doctors, community groups etc.
• Provide person-centred support to individuals and co-produce all plans to assist them to achieve their aims and ambitions.

Successful candidates will demonstrate:

• The ability to provide a flexible and responsive service to people with experience of rough sleeping and homelessness.
• Excellent communication skills with the ability to form and maintain effective working relationships with all partners.
• Commitment to supporting people to achieve the best outcomes as they work towards independence.
• The capability to carry out administrative tasks alongside practical support work, and manage and mitigate risk.
• Strong organisation skills, with the ability to manage conflicting priorities and deadlines.
• The ability to work autonomously as well as part a team.

As well as a great working environment we offer:

• 29 days holiday
• Excellent learning and development opportunities
• 6.5% employer contributory pension (with employee contributing 1.5%)

To apply please visit our website.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

You will provide visiting support to young people, including formerly looked after children, in the borough of Hackney and surrounding areas. You will assist and collaborate with young people to create and carry out a support plan designed around their needs and aspirations, providing information and inspiration, practical support, innovation and encouragement. You will have an individual caseload but will work alongside a team of Support Workers, with similar and different client groups, working to the same principles and goals.