Accommodation support worker jobs

Waking Night Support Worker

Southampton

24 hours per week, Permanent

Shifts covering: 8pm to 8am, on a rota basis.

Salary point 20: £16,830 per annum (pro rata FTE £25,947)

About Us

This is an exciting opportunity to join a dynamic Charity and Housing Association. The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society. 

The Impact You'll Make

As a Waking Night Support Worker at our Woolston, Southampton facility, you will be the steady presence that vulnerable individuals rely on during the night. Your role goes far beyond basic supervision; you will:

• Empower Lives: Help individuals experiencing homelessness, substance misuse, and mental health challenges overcome the barriers preventing them from leading fulfilling lives.
• Provide Person-Centred Care: Deliver high-impact support that puts the individual at the heart of everything you do.
• Ensure Safety and Stability: Offer a calm and consistent environment, ensuring our clients feel supported and secure at all times.

Who We're Looking For

We are seeking a compassionate and resilient individual who shares our core values. No two days are the same here, so we look for:

• Value-Driven Individuals: People whose attitudes and behaviours align with our mission of empathy and respect.
• Experienced or Insightful Caregivers: Ideally, you have experience working with adults facing alcohol and substance misuse problems, or at the very least, a deep understanding of the complexities they face.
• Dedicated Professionals: Someone committed to long-term professional growth within the Health and Social Care sector.

Please note: Candidates must have the right to work in the UK, as we are unable to provide sponsorship for this role.

Essential Skills and Qualities

To succeed in this role, you will need to demonstrate the following:

• A calm, caring, and motivational nature is essential for supporting our clients effectively.
• Educational Commitment: You must already hold, or be willing to work towards, a Care Certificate and a Diploma Level 2/3 in Health & Social Care (as these are essential requirements for the post).
• Strong Communication: The ability to accurately document and record vital information using electronic systems.
• Personal Drive: You must be naturally empathetic and highly motivated to make a difference in the community.

What we can offer you: 

SSJ recognises that our staff are our greatest assets. We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping people at risk:

• 25 days pro-rata annual leave plus public holidays
• Flexible working options
• Buying additional annual leave
• Comprehensive induction and training
• Counselling, financial, personal support and health and well-being services via our Employee Assistance Programme
• Cycle to work scheme
• Discounted laptops and computers with Jamie’s Computers
• Electric Car Scheme
• Blue Light Card

SSJ are an equal opportunities employer and we encourage applicants from all backgrounds and walks of life

At SSJ, we recognise the benefits of a supported workplace. SSJ is affiliated with Unite the Union. To learn more about their membership benefits or to sign up, you can visit their official website.

Closing Date: Friday 21^st August 2026 

Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier.

Should you not hear from us within 14 days of the closing date, please assume you have been unsuccessful on this occasion.  

In addition to the around 40 young people we see every day out our centre, New Horizon provides the only youth-specific street outreach service to young people facing homelessness in London. We use our extensive housing expertise to place young people who are currently or at risk of rough sleeping into accommodation that is appropriate and safe, whilst encouraging them to access the day centre to benefit from the wide range of services we offer. This role will involve regular street outreach shifts (early mornings and late evenings) across London, aswell as supporting young people at the day centre. The role works as part of our wider Rough Sleeping team, developing a best practice approach to supporting young rough sleepers and those who are hidden homeless.

Key details

• Contract type and hours: full-time 35 hours a week, fixed-term contract for 12 months.

• Starting salary: £32,136.00 (scale £32,136 - £35,778)

• Location: New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR

• Application deadline:9am, Monday 24 August

• How to apply: complete our application form below, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.

Key objectives:

• To contribute to the delivery of the NHYC street outreach service, delivering a holistic service to young people who are street homeless, enabling them to move on to independence.

• To build and maintain a network of external partnerships with services supporting those impacted by rough sleeping.

• To enable delivery of a trauma-informed service to young people.

• To support delivery of NHYC’s rough sleeping prevention strategy and best practice youth-specific outreach services.

Reporting to: Head of Services - Rough Sleeping and Services Manager (Outreach)

Main tasks and responsibilities

Young people services

Providing comprehensive support through 1-1 and small group work with young people sleeping rough. This will include:

1. Working within the Rough Sleeping team to ensure young people receive a high-quality service from the point of registration to move-on.

2. Carrying out at least two street-based outreach shifts each week (early morning and late evening required).

3. Carrying out housing assessments with young people and referring them into appropriate accommodation.

4. Managing a transitional case load of young people and helping them move forward and access appropriate services.

5. Working in partnership with the Outreach Team and other external teams, such as commissioned street outreach services, mental health, and substance misuse services.

6. Providing expert coaching and guidance to young people and monitoring and evaluating their progress.

7. Continued use of feedback and showing a commitment to a service that is sensitive and responsive to young people’s needs, including:

   · Completing registrations, outcomes assessments, risk assessments and action plans with young people.

   · Ensuring that all relevant work is recorded on the New Horizon database system and Chain database.

   · Ensuring risk management and assessment procedures are followed.

   Delivering advocacy and referrals to appropriate services, including making internal referrals

8. Contributing to the management and development of the team and day centre, including attending daily handovers, ensuring that Health and Safety issues are addressed at all times, attending Reflective Practice and team meetings.

9. Taking a hands-on approach to working with young people

10. Participating in the training and supervision of new staff, volunteers, students and locum workers and actively promoting a learning and development environment.

Networking and Liasion

To proactively liaise, communicate and negotiate with internal specialists and external agencies. This will include:

1. Seeking out and responding to opportunities with external partners who might offer resources, funding, or individual services relevant to young people’s needs e.g, Local Authorities, Social Services, Community Psychiatric Services, DWP, drugs and alcohol support, and other voluntary agencies.

2. Promoting and representing New Horizon Youth Centre at relevant forums and meetings.

Information management

To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation. This will include:

1. Producing written reports in a variety of formats to meet the requirements of New Horizon, external service providers and funders, e.g., project reviews and assessment reports.

2. Inputting and extracting information from client monitoring systems other accounting and database systems. Utilising other relevant software for the production of correspondence and reports.

3. Being self-servicing in day-to-day administration and following team and NHYC’s administrative procedures.

Reviewing personal and professional development needs

To be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement. This will include:

1. Continuously reviewing own working practices in line with feedback and current best practice.

2. Taking a proactive approach to supervision and attending clinical supervision, weekly team meetings as well as line management supervision every 4-6 weeks.

3. Reviewing and evaluating own performance to identify strengths and areas for development.

4. Undertaking development and training opportunities and being responsible for obtaining maximum benefit through review, reflection, and practice.

Other

To contribute positively and constructively to the development of the teams, service and NHYC. This will include:

1. Covering for other members of the team where necessary.

2. Following NHYC’s policies, procedures and performance expectations in all functions of the post.

3. Undertaking as required any other duties compatible with the level and nature of the post and/or reasonably required by the Service Managers, Head of Services or Leadership Team.

ABOUT US

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence. You will be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.

ABOUT YOU

You are someone who leads with empathy, thrives in a fast-paced environment, and never gives up on the people you support. You bring experience of working with vulnerable people and show a genuine commitment to person-centred care. You are confident in building relationships with external agencies and hold strong communication skills.

THE ROLE

The postholder will support the Prevention Coordinator to ensure events are delivered safely and effectively.

They will offer information, advice and guidance to people facing issues that are currently or may soon affect their housing security — delivering swift, impactful interventions that help reduce the risk of homelessness, and advocating and mediating on clients' behalf as they navigate complex bureaucratic systems. This role involves building meaningful relationships with some of the most vulnerable people in our communities, connecting them with the Welfare Benefits, Housing Allocations, Citizens Advice, mental health and substance misuse support they need and deserve.

The postholder will work closely with a wide range of partners, including homelessness service providers, local authorities, and healthcare and wellbeing organisations. They will carry a varied caseload, conducting assessments and working creatively to navigate the complex and challenging issues that can lead to clients becoming homeless, supporting them to engage with services. Working closely with SPEAR's Homeless Health Link Team, they will support colleagues with client-facing work and carry a caseload of clients requiring homelessness prevention support.

This role will be spread across 4 days per week.

YOUR BENEFITS

- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services

Want to know more about the role? Read the full Job Description now!

ABOUT GROWTH

GrowTH is a Christian charity in Tower Hamlets, working with local churches to house and empower people experiencing homelessness to start a new life. Through shelter, advocacy, and supported housing, we create environments where people are welcomed, listened to, and supported as part of a community. Our aim is not only to meet immediate needs, but to help each person rediscover their self-worth, unlock their potential, and encounter the transforming love of Jesus.

SUMMARY OF SUPPORT & HOUSING MANAGER

The Support & Housing Manager is a management role responsible for leading frontline staff, overseeing the quality of frontline support, and ensuring GrowTH’s Housing Project and wider support work operate safely, effectively, and in alignment with GrowTH’s purpose: enabling people experiencing homelessness to receive an excellent quality of holistic support in the practical, emotional, and social areas of their lives – as well as to encounter Jesus and experience genuine life transformation.

The role ensures that services not only function well operationally, but consistently deliver on GrowTH’s mission, promise to people, and values – supporting individuals to move from crisis towards stability, community, and restored identity.

ABOUT FRONTLINE SERVICES

GrowTH’s Frontline Services are:

1. Night Shelter (church based, rotating model)

2. Housing Project

GrowTH’s Frontline Staff currently are:

1. Night Shelter Advocate Workers (x2)

2. Housing Worker (x1)

As GrowTH develops its new Hub model, the Support & Housing Manager will play a key role in ensuring that the Night Shelter, Housing Project, and wider support functions operate as part of one joined-up pathway. Through effective management of frontline staff, the role will help create a culture in which staff are developed in their roles, work closely together, share insight appropriately, collaborate around complex cases, and ensure that guests and residents experience consistent support as they move between different parts of GrowTH’s work.

 RESPONSIBILITIES

1. Operational Oversight of Frontline Services

The S&HM will oversee the quality and consistency of support delivered across GrowTH’s frontline services, including support provided to Night Shelter guests through the Advocate Workers, while holding direct management responsibility for the effective running of the Housing Project.

1. The S&HM ensures frontline services consistently embody GrowTH’s promise by creating an environment where individuals are welcomed with dignity, experience belonging, are supported to move forward, and have opportunities to explore the Christian faith.

2. Managing the effective running of Frontline Services through monitoring the quality and consistency of support delivered by staff using the following: Line Management reports (monthly); statistics; casework files; support plans; move on plans; resettlement processes and regular calls to referral agencies and churches to gather feedback on GrowTH staff.

3. Manage and support frontline staff in resolving operational issues and practical service delivery challenges.

4. Holding a small, focused frontline caseload, alongside their wider management responsibilities. This will include direct casework with a limited number of guests and residents, particularly within the Housing Project, where additional management input, continuity of support, or more complex casework is required. The S&HM will also work alongside frontline staff on complex cases, support plans, move-on planning, key meetings, and periods of increased frontline need, modelling high-quality, relational, well-recorded and appropriately boundaried support. This casework involvement should also be used to model good practice, strengthen casework quality, and support the development of frontline staff in their roles.

5. Manage and support frontline staff to improve the quality and effectiveness of guest and resident move-on by:

o Monitoring referral levels into services

o Monitoring move-on pathways and move-on discussions

o Assist frontline staff in identifying system blockages (e.g. move-on, referrals) and facilitating solutions to unblock them.

6. Ensuring consistency and clarity in how frontline services operate

7. Ensure GrowTH accommodation is safe, well maintained, and compliant with all relevant requirements.

8. Ensuring appropriate boundaries and expectations are maintained

2. Overall Management and Oversight of the Housing Project

The Support & Housing Manager will hold overall responsibility for the safe, effective, and mission-aligned running of GrowTH’s Housing Project, which currently provides accommodation for 16 residents. Working closely with the Housing Worker, the S&HM will ensure that the project provides stable, affordable, well-managed accommodation alongside clear, tailored support that helps residents move towards independence, community, and long-term housing stability. Responsibilities include:

1. Providing overall day-to-day leadership and management of the Housing Project, ensuring it operates safely, consistently, and in line with GrowTH’s values, policies, and purpose.

2. Supporting and overseeing the Housing Worker in their work with residents, ensuring support plans, risk assessments, case records, move-on plans, and resident engagement are of a high standard.

3. Ensuring residents are welcomed, treated with dignity, and supported to make progress in practical, emotional, social, and spiritual areas of life.

4. Overseeing referrals into the Housing Project, including suitability discussions with the shelter/support team, referral partners, and prospective residents.

5. Ensuring that residents are appropriately inducted into the project, understand the expectations of their licence agreement, and are supported to sustain their placement well.

6. Monitoring rent, licence fee, service charge, arrears, and housing-related financial processes in liaison with the relevant administrative/finance staff, ensuring that residents are supported to keep payments up to date and that financial issues are addressed promptly.

7. Ensuring Housing Project properties are safe, well maintained, appropriately furnished, and compliant with relevant health and safety, fire safety, gas, electrical, and housing requirements.

8. Managing day-to-day operational relationships with key housing stakeholders, including landlords, housing associations, contractors, maintenance providers, and other relevant agencies, particularly in relation to repairs, lettings, inspections, safety checks, rent/service charge issues, property standards, and resident sustainment.

9. Ensuring that Housing Project policies, procedures, house expectations, and resident agreements are clear, up to date, implemented consistently, and reflect actual practice.

10. Overseeing resident support, including budgeting, benefits, employment, training, life skills, wellbeing, relationships, community engagement, and preparation for independent living.

11. Ensuring appropriate boundaries, accountability, and standards of behaviour are maintained within the Housing Project, responding to concerns, complaints, safeguarding issues, and breaches of expectations in line with GrowTH procedures.

12. Managing move-on planning for Housing Project residents, ensuring residents are supported to prepare for suitable accommodation and that links are developed with appropriate move-on providers and pathways.

13. Working with the Director to review and develop the Housing Project, identifying strengths, gaps, risks, opportunities for improvement, and future development needs.

3. Staff Leadership, Performance, and Development

Ensure frontline staff are supported, effective, and accountable. Responsibilities include:

1. Line management of frontline staff

2. Performance management and addressing challenges in service delivery

3. The S&HM will model and cultivate GrowTH’s values within the team, ensuring that staff:

a. Demonstrate compassion and consistency in their work

b. Follow through on commitments to guests and partners

c. Take responsibility for delivering high-quality support

d. Work collaboratively as part of a unified team

4. Supporting staff in decision-making, particularly with complex or challenging cases.

5. Ensuring staff receive appropriate training and development

6. Building a healthy, collaborative, and mission-focused team culture

4. Faith 

As part of a Christian organisation, the Support & Housing Manager will:

1. Contribute to maintaining a Christ-centred culture across frontline services

2. Support staff to create environments of Christian community, care, and hospitality

3. Ensure accessible opportunities for guests to explore the Christian faith

4. Encourage staff to integrate GrowTH’s Christian ethos into their work in a way that is authentic and non-coercive

5. Other responsibilities

These include:

1. Being an active member of GrowTH’s Senior Management Team

2. Ensuring that safeguarding is embedded across all frontline services.

3. Participating in complaint resolution where appropriate

4. Escalating issues where necessary in line with organisational procedures

5. Ensuring frontline service procedures reflect actual practice on the ground

6. Supporting development of operational processes (e.g. referral pathways, service flow)

7. Occasionally representing GrowTH in external conversations where appropriate

We're looking for a kind, compassionate and resilient Night Support Worker to join our Young people Social Care Service in Bracknell. No personal care or experience is required, just the right values.

£30,784.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
* Undertake key-working responsibilities for a caseload assigned by Management staff
* Meet customers regularly for support sessions, providing emotional and practical support
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Develop support plans with customers to identify their goals, ensuring a person centred approach, enabling the customer to establish positive change
* Support customers to take care of their living environment, providing emotional and
* practical support to ensure customers enjoy a high-quality accommodation
* Develop and maintain links with all key agencies and service providers in the local community
* Support customers to apply for benefits and manage their bills.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Enjoys social interaction and the company of others, join in local activities to encourage customer involvement
* Approachable and open to others
* Enjoy working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure
* their judgement
* Has a practical and logical mind and is naturally well organised
* Flexible in work roles
* Open to feedback and good insight into self development
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is essentially customer-focused and enjoys helping people
* Is motivated towards excellence and improvement of personal performance with a can do
* attitude
* Ability to cope positively with challenging and diverse behaviour

What you'll bring:
Essential
* Good Listening and Communication skills
* Good organisational skills § Ability to learn and develop within your role
* Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
* Good standard of English and Maths
* Good standard of IT skills
Desirable
* Experience working in mental health customer group
* Experience of working within supported housing environment
* Experience of working as a support worker or similar role
* Experience of working with multi disciplinary teams

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Job Role: Supported Housing Worker

Salary: £26,200 per year

Hours: 37.5 hours per week

Contract type: Fixed-term contract until March 2027

Location: Bath

Additional information:

• Participate in an out-of-hours on-call rota.
• Participation on the first-responder system (emergency cover) at our homeless hostel.

About Alongside:

Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the Role:

Join our dedicated team in Bath as a Supported Housing Worker, providing warm, person‑centred support and hands‑on housing management for people with recent experiences of homelessness (including those with offending backgrounds) living in designated properties. No two days are the same - you’ll build rapport, champion strengths, and create safe, stable homes where people can thrive.

You’ll guide clients to sustainable move‑on within agreed timescales by building trust, co‑creating clear support plans, and boosting confidence through practical tenancy skills, benefits and budgeting support, and encouragement.

What you’ll be doing:

• Create and deliver personalised support plans and risk assessments to help clients thrive.
• Champion safeguarding by following polices and procedures to keep everyone safe.
• Empower clients be offering advice, information, and support to connect with the right services.
• Maintain accurate client records using out system, INFORM.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

You can view the full job description by clicking here.

What we’re looking for:

• Knowledge and understanding of the support needs of people facing homelessness, including those with mental health challenges, complex needs and substance misuse issues.
• Experience working with people who may have complex needs and/or challenging behaviours.

There are many great reasons to join our team!

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount at our charity shops
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
• Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Pool Workerto play a pivotal role in our Complex Needs service in RBKC.

Sounds great, what will I be doing?

The Pool Worker role is responsible for providing high quality, person-centred housing related support to young people aged 16-25 who are leaving care, homeless, or at risk of homelessness. The post holder will work closely with service users to help them develop independent living skills, sustain accommodation, and achieve their goals in education, employment, training, and personal development. Key responsibilities include delivering support and safety planning, conducting one-to-one keywork sessions, maintaining accurate records, carrying out housing management duties such as rent collection and tenancy administration, and working collaboratively with statutory and voluntary agencies to ensure service users receive coordinated and effective support. The role also promotes service user involvement, community engagement, and compliance with relevant legislation, policies, and safeguarding procedures.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

The ideal candidate will possess excellent interpersonal and communication skills, with the ability to build positive relationships with young people facing complex challenges. They will be highly organised, able to manage multiple priorities effectively, and demonstrate strong problem-solving and conflict resolution skills. Candidates should have experience or knowledge of delivering person-centred support, motivating individuals to achieve greater independence, and engaging service users in meaningful activities and initiatives. A good understanding of welfare benefits, safeguarding practices, and housing related support is desirable, alongside strong literacy and numeracy skills. The successful applicant will be adaptable, proactive, and committed to empowering young people to achieve positive outcomes.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Criminal Justice Substance Misuse Recovery Worker

The Recovery Hub, Portsmouth

37 hours per week, 12 months fixed term contract

Salary Scale:  22-26 (£26,986 - £30,561 per annum)

About Us

This is an exciting opportunity to join a dynamic Charity and Housing Association.  The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society.

The Role

The role will be based at The Recovery Hub in Southsea, but the work will involve taking on lead positions within the criminal justice substance misuse team and co-location, visiting clients with other services or in clients’ homes, and working alongside key partner agencies. You will work within a flexible 37 hour working week including a rota of regular evening work and some work at weekends.

The Impact you will make

• The role will involve working with people who have experienced trauma, substance misuse and mental health issues, where you can use your knowledge of criminal justice services and of the impact of substance misuse on individuals, families and the wider community.
• You will be able to support and manage a caseload of clients safely and effectively who will have a wide range of needs, risks and differing levels of motivation to change or engage in treatment.
• You will understand the impact of substance use and alcohol dependency and be skilled to offer an array of suitable and psychologically informed behaviour change interventions. This will include monitoring medical Opiate Substitute Prescriptions, completing drug screenings of urine and saliva samples, and exploring Psychosocial support options through one-to-one support so that your work helps people towards making their lives better.
• You will work closely with Portsmouth criminal justice services and be based from a range of different locations as directed by your line manager. These locations will include; Portsmouth Probation, Court teams, IOM offender management and Portsmouth custody. You may also need to travel to prisons to meet people on release from their custodial sentences, to help minimise risk of relapse and potentially fatal overdose once people begin integrating back into the community.

The Ideal candidate

• You will have a background in working in a structured one to one setting with clients around trauma and ideally have a solid career background in substance misuse, criminal justice, mental health or a similar vocation.
• You will work in a holistic and person-centred approach to support individuals who want to make changes to their lives by investing in professional relationships to help understand people’s needs and understand goals and interventions that are important.
• Working assertively to engage hard to reach people and clients who are resistant to treatment are important skills, and workers often need to be tenacious in their approach.
• Good risk assessment and management skills are essential, as well as a strong ability to build meaningful and trusting relationships with people.
• Your work with people will help keep clients safe with underpinning foundations of recovery, change and harm minimisation techniques. This will enable SSJ to deliver our purpose to create engaging opportunities for growth and development for employees and our service users alike. 
• Our ideal candidate will have high self-awareness and recognise your own resilience and challenges.
• You will have excellent time and diary management alongside a high standard of case record keeping and communication skills with clients and professional alike. 

What we can offer you

We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping people at risk:

• A competitive annual leave entitlement of 25 days rising to 30 days, plus public holidays
• Flexible working options
• Buying additional annual leave
• Comprehensive induction and training
• Counselling, financial, personal support and health and wellbeing services via our Employee Assistance Programme
• Company cycle to work scheme
• Discounted laptops and computers with Jamie’s Computers
• Electric Car Scheme
• Blue Light Card

SSJ are an equal opportunity employer and we encourage applicants from all backgrounds and walks of life.

At SSJ, we recognise the benefits of a supported workplace. SSJ is affiliated with Unite the Union. To learn more about their membership benefits or to sign up, you can visit their official website.

Application closing date: Friday 14^th August 2026

Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier.

Should you not hear from us within 14 days of the closing date, please assume you have been unsuccessful on this occasion.

Tenancy Sustainment Project Worker
Hours of work: Full-Time, 37.5 per week (5 days per week)
Contract: 2-year 9-months Fixed Term
Salary: £28,000 per annum
Location: Overstream House, Cambridge CB4 or at other locations within Cambridge

About Us 

Wintercomfort works with people who are homeless, at risk of homelessness or with a history of homelessness. We provide services to aid every stage of recovery - from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services.  National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities.

Wintercomfort is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades Wintercomfort has continued to grow and adapt to meet the needs of the homeless community.

Our specialist Housing Team provides expert advice and support to help people successfully navigate the search for housing and crucially, support them to sustain life away from the street.

About you and the Role 

The Tenancy Sustainment Project Worker will provide targeted, practical and relational support to individuals who have recently secured accommodation or who are at risk of losing their tenancy. This is an outreach-focused role, working proactively with people in community settings, partner agencies, drop-ins and other accessible locations to maintain engagement and offer support where it is most appropriate.

The role may occasionally involve contact in or around accommodation settings, but this would usually be planned and supported alongside other services where appropriate. The role will focus on preventing repeat homelessness by helping people stabilise their housing, understand and manage the responsibilities of a tenancy, and build the confidence and skills needed for independent living. Working in trusted community settings and in partnership with statutory and voluntary sector services, the postholder will act as a critical bridge between vulnerable individuals and the support systems available to them.

Key Responsibilities

• Provide outreach-based casework and practical tenancy support, working one-to-one with people who have recently moved into accommodation or who are at risk of tenancy breakdown, including proactive engagement in community settings, partner agencies, drop-ins and other accessible locations. Where accommodation-based contact is required, this would usually be planned in advance and supported alongside other services where appropriate.
• Support clients with the practical responsibilities of sustaining a tenancy, including rent payments, benefits, income, household bills, budgeting, financial planning, accessing furniture grants, home furnishing schemes and other resources needed to establish a safe and settled home.
• Develop clients’ independent living skills and confidence, helping them build routines, manage their home, solve problems, understand tenancy expectations and gain the skills needed to live independently over the longer term.
• Provide housing information, homelessness prevention support and advocacy, supporting clients to understand their rights and responsibilities and liaising with landlords, relevant local authorities and local authority housing services where there is a risk of eviction or difficulty navigating housing systems.
• Connect clients with wider welfare, specialist and community support, including benefits guidance, financial information, employment and training opportunities, Wintercomfort’s wider services, and specialist partners such as legal aid services where appropriate.
• Work collaboratively and maintain effective outreach casework practice, building trusted relationships with people experiencing housing crisis, poor mental health or disengagement from services, using proactive and flexible engagement methods to maintain contact, while keeping accurate records and contributing to monitoring the impact of tenancy sustainment support.
• To ensure that accurate records are kept, documenting the support services provided to Wintercomfort’s service users on Inform. Ensuring that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports and deliver impactful case studies to funders.

One of our core values at Wintercomfort is to recognise and reward our staff as our greatest asset. We realise that it's our people who have helped us to become a well-respected charity that helps to make a positive change to homeless people’s lives. We want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people.

If you choose to come and work with us, you will find that we offer: 

• Benefits – You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision. 
• A supported work environment – You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these. 
• Training – We recognise the importance of having a motivated and effective staff team. We offer on-going training to support you in your role. 

Closing date: Thursday 27th August 2026

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. We make selection decisions based on personal merit and an objective assessment against the criteria required for the post. We do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors. 

No agencies please. 

Job Role:Hostel Team Leader

Salary: £29,080

Hours: 37.5 hours per week – alternating weeks of 7am-3pm and 12pm-8pm.

Contract type: Permanent

Location: Bath

Additional information:

• • Requirement to work 1 Saturday and 1 Sunday per month (with weekdays off in lieu).
  • Participation in an on-call out-of-hours rota

About Alongside:

Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.

If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for!

About the Role:

Are you ready to make a real impact in your community? Join our vibrant and supportive team at Manvers Street Hostel, where every day brings new opportunities to change lives. We’re passionate about delivering person-centred support to some of the most vulnerable individuals in Bath and North East Somerset.

Our hostel is a lively, fast-paced environment that operates 24/7, 365 days a year — providing essential support to people experiencing rough sleeping. It’s a place where compassion meets action, and no two days are the same.

The successful candidate will be one of two Hostel Team Leaders, managing all aspects the hostel, and ensure the delivery of a consistently high quality, safe and person-centred service.

If you're ready to make a real impact and be part of a team that changes lives, we’d love to hear from you!

What you’ll be doing:

• Line managing Hostel Support Workers including completing monthly supervisions and annual performance development reviews
• Building an effective and motivated staff and volunteer team promoting a culture of continuous improvement
• Providing planning, leadership and direction, meeting statutory and organisational quality standards
• Maintaining service performance to agreed targets
• Professionally representing the service and organisation at key strategic forums and operational working groups

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to undertake other duties that are broadly in line with the responsibilities of the role.

You can view the full job description by clicking here.

What we’re looking for:

• • Health or Social Care qualification at degree level or equivalent would be an advantage but is not required
  • Ability to manage the service (Hostel), including supervising staff, providing 1-1s and managing staff performance.
  • Knowledge of the support needs and support planning for single homeless people
  • Knowledge of legal, statutory, regulatory and good practice requirements applicable to the provision of crisis accommodation and move on pathways

There are many great reasons to join our team!

• • Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
  • 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
  • 30% staff discount at our charity shops
  • A generous and competitive pension scheme
  • A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
  • Great opportunities for career development and free monthly training sessions from experienced facilitators
  • For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
  • Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out

Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

This is a new and exciting role at Crisis Skylight Birmingham to join a team of experienced and highly skilled staff supporting homeless people move into their own long term sustainable tenancies.

Location: Onsite Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Contract: Fixed term contract until 30 June 2027

About the role

As a Coach Lead Worker (Landlord Liaison) you will join our team in Birmingham at an exciting time. You will be managing a caseload of homeless members and providing advice, guidance and advocacy as well as delivering an outstanding property procurement service across the private rented sector. In addition, it’s a role requiring commercial acumen and creativity as you partner with private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It’s a fantastic opportunity to make the role your own and shape it from the beginning.

About you

To be successful in this role you will need to demonstrate the following skills, experience and knowledge:

• Managing a caseload of homeless people and working towards case management standards
• Experience of working with homeless people and supporting them achieve a positive housing outcome
• Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords
• Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless
• Understanding of housing law
• Developing, building, and maintaining relationships with key stakeholders
• Experience of working in a lettings and housing procurement environment
• Showing resilience when dealing with difficult situations
• A self-starter who can work on their own initiative

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Two-days (pro rata) wellbeing days
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 23 August 2026 at 23:55

Interview date: Monday 7 September 2026 at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Substance Misuse Recovery Worker

The Recovery HUB

Portsmouth

37 Hours per week, Full-time

Monday – Friday with regular evening work and occasional weekend work

Salary Scale: 22 – 26 (£26,986 - £30,561 per annum)

About Us

This is an exciting opportunity to join a dynamic Charity and Housing Association.  The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society.

The Impact You'll Make

As a Substance Misuse Recovery Worker, you will manage a client caseload safely and effectively to support individuals who want to make changes to their lives. You will deliver a range of person-centred interventions, including monitoring Opiate Substitute prescriptions and promoting harm reduction. Primarily based at The Recovery Hub in Southsea, your role will involve visiting clients in other services or home environments, carrying out assessments, and working closely with medical teams and key partner agencies to deliver safe and effective support.

Who We're Looking For

We are looking for a trauma-informed, compassionate, and self-aware candidate with experience working with substance misuse and mental health client groups. You should possess excellent risk management skills, strong professional boundaries, and the ability to build meaningful, engaging relationships with service users. The ideal candidate will be proactive, adaptable, and willing to work flexibly (including evenings and weekends) to meet service user needs and ensure safeguarding standards across their caseload.

Essential Skills and Qualities

•         Experience or understanding of working with people with histories of homelessness, mental health, and substance misuse.
•         Understanding of harm minimisation, sexual health, HIV/Hepatitis prevention, and health promotion.
•         Experience of developing and reviewing recovery plans and liaising with statutory and voluntary organisations.
•         Understanding of the difficulties faced by those with alcohol and substance dependency, withdrawal, and diverse treatment options.
•         Understanding of modern psycho-social interventions (e.g., ACT, Mindfulness, CBT) and concepts such as recovery capital.
•         Knowledge of safeguarding and protection procedures for vulnerable adults and children.
•         Knowledge of lone working procedures, risk assessments, and managing challenging behaviour.
•         Understanding of confidentiality, data protection, and Equality & Diversity.
•         Experience in identifying and supporting individuals experiencing domestic abuse.
•         Excellent listening, verbal, and written communication skills, along with IT literacy.

What we can offer you

We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping people at risk:

• A competitive annual leave entitlement of 25 days rising to 30 days, plus public holidays
• Flexible working options
• Buying additional annual leave
• Comprehensive induction and training
• Counselling, financial, personal support and health and wellbeing services via our Employee Assistance Programme
• Company cycle to work scheme
• Discounted laptops and computers with Jamie’s Computers
• Electric Car Scheme
• Blue Light Card 

SSJ are an equal opportunity employer and we encourage applicants from all backgrounds and walks of life. 

At SSJ, we recognise the benefits of a supported workplace. SSJ is affiliated with Unite the Union. To learn more about their membership benefits or to sign up, you can visit their official website.

Application closing date: Friday 21st August 2026 

Interview date: Monday 14th September 2026 and Wednesday 16th September 2026

Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier.

Should you not hear from us within 14 days of the closing date, please assume you have been unsuccessful on this occasion. 

Job Role: Relief Hostel Support Worker (Days)

Hourly rate:£15.39 per hour including holiday pay

Hours: Flexible, covering between the hours of 07:30 AM and 10:00 PM

Contract type: Relief

Location: Bath

About Alongside:

Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the role:

Join us as a Relief Hostel Support Worker (Days) and become a vital part of our dedicated team at the Manvers Street Hostel—a service that operates 24/7, 365 days a year, supporting rough sleepers on their journey out of homelessness.

In this dynamic role, you’ll help create a safe and welcoming environment during the day shift. Your responsibilities will include carrying out regular health and safety checks through patrols, monitoring the premises via CCTV, and ensuring everything runs smoothly. You’ll also play a key part in maintaining accurate client records, helping us deliver the highest standard of support.

Every shift is an opportunity to make a real difference—providing reassurance, safety, and support to those who need it most. If you’re passionate about helping people and thrive in a role where no two days are the same, we’d love to hear from you!

Responsibilities include:

• Give clients advice and information, providing an enabling service so they can access the appropriate services
• Ensure all clients are provided with a high-quality person-centred service
• Maintain client records so they are accurate and fully updated
• Responsible for the day-to-day health and safety, and safe running of the hostel

Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities.

You can view the full job description by clicking here.

Qualifications / Requirements:

• Empathy and understanding of the needs of Alongside clients
• Good communication skills to build relationships with clients and external agencies

As part of this role, you’ll need to complete practical first aid training. This will be included in your induction, and you’ll have two attempts to successfully complete and pass the assessment.

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• 30% staff discount at our charity shops
• Annual leave entitlement (paid for each hour worked)
• For all the fantastic and valuable work you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
• A real sense of job satisfaction

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Do you have good listening and communication skillsand have an interest in supporting vulnerable women in Bristol? 

We are looking for someone to join the Bristol Women’s Pathway (*women only) as a Project Worker. Our Women’s pathway offers safe spaces from abuse, exploitation or Violence Against Women and Girls (VAWG) and provides accommodation and housing related support to women experiencing homelessness;

As a project worker you will join a team dedicated to providing a safe, high quality and inclusive service to residents while they are living in the hostel, and a positive move-on into independent housing. In this role you will:

What you’ll be doing as a Project Worker

• Oversee a caseload of clients and provide ongoing 1-1 support in an approachable, caring and person-centred way.
• Provide practical and personal support to clients with complex needs around areas such as housing and health. 
• Have a good understanding of a person centred approach and how to provide the right support to clients to meet individual needs, identifying personal aims and ambitions and making plans to achieve them.  
• Work with the team, external statutory agencies and voluntary organisations to ensure everyone has access to available support.  
• Continue to develop your skills around working with clients in a holistic way, we will provide training and support to help you gain a deeper understanding of housing and benefits law, and other specialist areas through training, supervision and line management support. 

Where you’ll be working

You will work full time on-site on a 7‑day rolling rota, including mornings, evenings, weekends and bank holidays. In some of these role’s staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.

About you 

If you have good interpersonal and skills, patience and resilience we will provide you with the knowledge and training you need to work with clients in a holistic and person-centred way. 

We are looking for inspirational, people who will be committed to our recovery ethos, and has a genuine interest to support people to rebuild their lives. If you can demonstrate the below we’d love to hear from you! 

• Experience supporting vulnerable individuals to identify goals and navigate change.
• Strong interpersonal and listening skills, with a genuine interest in working holistically with a person-centred approach.
• A flexible, solution focused mindset and the resilience to thrive in a fast paced, changing environment.
• An understanding of the challenges faced by people experiencing homelessness.
•  Ability to challenge disruptive behaviour with empathy and assertiveness, balancing individual needs with service safety.

We believe in the value of lived experience and welcome applications from people who can draw on personal experience (e.g. homelessness, mental health struggles, addiction, abuse, exploitation, time in care or the justice system) to build rapport and support clients within a  recovery focused approach.

How to apply

*For posts in our Women’s Service, for genuine occupational requirement reasons, we are seeking to appoint a woman (exemption under the Equality Act 2010, Part 1, Schedule 9). Our organisation is trans and non-binary inclusive, and we welcome applications from all women, including trans women, and from non-binary people.

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply visit our website for further information. 

Closing date: 10 am on 20 August 2026

Interview and assessments in Bristol between 8-11 September 2026

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits