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Closing in 5 days
One Roof Leicester, Leicester, Leicester (On-site)
£29,129 - £31,530 per year
Posted 1 week ago

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Look Ahead Care Support and Housing, Ealing (On-site)
Up to £23088 per annum + Benefits include 25 days Annual Leave etc.
Posted 1 week ago
Closing tomorrow
Hestia, Lewisham (On-site)
£13.21 per hour
Posted 1 week ago
The Society of St James, Southampton (On-site)
£13.38 per hour
Posted 2 weeks ago
Closing in 4 days
Hestia, London (On-site)
£13.21 per hour
Posted 1 week ago
Look Ahead Care Support and Housing, Gravesend (On-site)
Up to £27976 per annum + Annual Leave, benefits, discount
Posted 6 days ago
Social Interest Group, London (On-site)
£28,800 per year
Join us as a Mental Health Recovery Worker and make a meaningful impact on people’s lives.
Posted 1 week ago
Closing in 7 days
Hestia, Greater London (On-site)
£28,373 per year
Posted 1 week ago
Social Interest Group, N1, London (On-site)
£28,800 per year
Are you passionate about providing safe and stable accommodation to women and children escaping domestic abuse?
Posted 1 week ago
Page 4 of 6
Leicester, Leicester (On-site)
£29,129 - £31,530 per year
Full-time
Permanent
Job description

The Support Team Leader will provide operational leadership for ORL's Housing Support Team, ensuring residents receive safe, high-quality, person-centred support that promotes independence, wellbeing and successful move-on.

The postholder will lead and develop Support Workers, oversee support planning, safeguarding, case management, partnership working and quality assurance, and ensure services meet organisational values, contractual requirements and sector best practice.

Key Responsibilities

Leadership and People Management

· Lead, motivate, supervise and develop Support Workers through regular supervision, appraisals, induction, mentoring and learning support.

· Manage rotas, annual leave, service cover and staff wellbeing, promoting reflective practice and a positive, inclusive team culture.

· Ensure staff understand and follow organisational policies, procedures and quality standards.

· Oversee assessments, risk assessments and person-centred support plans, ensuring they are outcome-focused, regularly reviewed and accurately recorded.

· Promote independence, wellbeing, resident choice, tenancy sustainment and successful move-on planning.

· Ensure support reflects trauma-informed, strengths-based and psychologically informed practice.

· Review case files, audit support plans and ensure the Case Management System is used consistently and compliantly.

· Monitor outcomes, performance indicators and service trends, producing reports for senior managers, supporters and funders as required.

· Identify areas for improvement and contribute to service development and best practice.

· Promote safeguarding across the service and ensure concerns, incidents and investigations are managed promptly and appropriately.

· Support staff with complex or high-risk situations, ensuring robust risk management, professional boundaries, lone working and positive risk-taking where appropriate.

· Oversee referrals, admissions, occupancy, move-in and move-on arrangements across supported accommodation.

· Work with the Property & Compliance Team on repairs, property standards, licence agreements, rent arrears and tenancy sustainment.

Partnerships, Volunteers and Compliance

· Develop effective partnerships with agencies, volunteers and internal teams to improve resident outcomes and service delivery.

· Support volunteer induction and positive volunteer engagement, ensuring safeguarding responsibilities are understood.

· Promote compliance with health and safety, GDPR, organisational policies, legislation and emergency procedures.

Finance and General Duties

· Manage resources responsibly, maintain accurate financial records and support budget, rent and Housing Benefit processes in line with ORL procedures.

· Attend meetings, undertake required training, maintain confidentiality and promote the values and reputation of One Roof Leicester.

· Undertake other duties reasonably required by the Deputy CEO.

Additional Information

 · The role requires regular travel between One Roof Leicester properties and partner organisations.

· Occasional evening or weekend work and some manual handling may be required.

· The postholder must undertake training appropriate to the role and participate in an on-call rota should one be introduced.

Application resources
Organisation
One Roof Leicester View profile Organisation type Registered Charity

Our mission is to support single people who are homeless in Leicester, to recover, reset and rebuild their lives in a safe and stable home.

Screenshot 2025-11-21 094937.pngScreenshot 2025-11-21 095002.png
Posted on: 18 August 2026
Closing date: 01 September 2026 at 12:00
Tags: Advocacy, Housing, Homelessness, Mentoring / Coaching, Monitoring and Evaluation, Safeguarding, Wellbeing, Social / Support Work

The client requests no contact from agencies or media sales.