Accommodation support worker jobs

About the role:

If you’re someone who thrives on being at the heart of things - keeping people connected, places running smoothly and clients feeling welcome - then this could be the perfect opportunity for you. We’re looking for two Day Concierges to join our Lewisham service, a dynamic cluster of properties providing safe accommodation and tailored support to homeless Londoners. This is more than just a front-of-house role; it’s about creating a calm, organised and positive environment where people can begin to rebuild their lives.

Based across our hub offices in Brockley and New Cross, you’ll be the first friendly face our residents, visitors and partners meet each day. Working closely with the Duty Worker, you’ll help ensure everything behind the scenes runs seamlessly - from managing calls and appointments to overseeing rotas, supplies and maintenance requests. You’ll play a vital role in keeping the service connected, informed and responsive, helping residents feel secure and staff stay supported. Your eye for detail, ability to juggle tasks and natural people skills will make you the steady presence that keeps things on track.

You don’t need previous experience in the homelessness sector to join us - just great organisational skills, confidence in communication and a genuine passion to make a difference. In return, you’ll gain invaluable hands-on experience, expert training and the chance to develop your career in one of London’s leading homelessness charities. At Single Homeless Project (SHP), many of our managers and senior staff began in entry-level roles just like this one. So, if you’re ready to play an essential part in helping people move forward and want a role where your efforts truly matter, this is your chance to start that journey.

Positions available: 1x 30 hrs (Monday-Thursday), and 1 X 22.5 hrs (Friday-Sunday) 8:30am to 4:30pm.

About you:

• Bring warmth, professionalism and excellent customer service to every interaction. 
• Are highly organised and confident in managing day-to-day tasks and admin with care and precision.
• Have a genuine drive to help people experiencing homelessness create lasting, positive change.
• Stay calm, flexible and solution-focused when faced with challenges, learning and adapting along the way.
• Think creatively and bring fresh ideas to how you work, always looking for better ways to make an impact.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 7th December at midnight

Interview Date: Wednesday 17th and Thursday 18th December online via Microsoft Teams

Please note there will be a second round of interviews for progressed candidates in service in Lewisham. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health Social Care Service in Ealing.

£29,555.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website.

Oaklands & St Kilda's is made up of two newly refurbished six-bedroom homes, located close to each other in Ealing, West London. We work with up to 12 young people at a time, providing a safe, supportive, and welcoming environment. Many of the young people joining us are moving on from hospital, stepping down from more intensive placements, or transitioning from Child and Adolescent Mental Health Services to Adult services.

We deliver 24-hour trauma-informed and psychologically informed support. As a Specialist Support Worker, you will take a lead role in supporting young people with more complex mental health presentations - using advanced judgement to identify changes in presentation, contribute to risk planning, and confidently engage with clinical professionals to ensure the right interventions are in place.

If you have strong experience in mental health support, are confident working with complexity, and are passionate about empowering young people to move forward positively in life, we would love to hear from you. This is an excellent opportunity for someone ready to step into a more advanced, professionally influential role within a trauma-informed, recovery-focused environment.

The Specialist Support Worker role involves early shifts (7:30 - 15:30/8:00 - 16:00) and late shifts (14:00 - 22:00) throughout the week, including some weekends each month.

What you'll bring:

Essential:

Significant experience supporting young people or adults with complex mental health needs, ideally in hospital discharge, step-down or supported accommodation settings.

Strong understanding of risk assessment, safety planning and safeguarding, with confidence to escalate concerns appropriately.

Proven ability to work autonomously, make sound decisions and remain calm in high-pressure or crisis situations.

Confident in supporting young people to develop daily living skills, independence and community integration.

Excellent written and verbal communication skills, including accurate recording and information sharing with professionals.

Desirable:

Level 3+ qualification in Health & Social Care, Psychology, Mental Health, or related field, or equivalent professional training.

Experience contributing to multi-disciplinary meetings such as ward rounds, discharge planning or CPA reviews.

Experience mentoring or supporting the development of less experienced staff.

Experience embedding trauma-informed or psychologically informed practices (PIE, DBT-informed work, recovery approaches).

Lived experience applied professionally and appropriately in a support setting is welcomed.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We are seeking a passionate and committed Young People Support Worker to help young care leavers build confidence, independence and brighter futures.

Position: Young People Support Worker – Salford, Eccles

Salary: £27,136 per year plus pension and benefits

Location: Salford

Hours: 37.5 per week on average - varied shifts based on young people’s needs

Contract: Permanent

Closing Date: Sunday 14th December 2025

 

About the role

In this rewarding role, you will provide practical and emotional support to young people aged 16 and over as they move towards independent living. You’ll build trusted relationships, help them develop life skills, and guide them through key transitions including leaving care, managing a tenancy and accessing education, training or employment.

Key responsibilities include:

• Managing a caseload of young people and delivering personalised support plans

• Carrying out risk assessments and maintaining accurate case records

• Supporting young people to build resilience, life skills and independence

• Providing one to one and group support sessions

• Encouraging engagement in education, training, volunteering or work

• Working closely with local partners and statutory services

• Ensuring safeguarding and emergency procedures are always followed

• Helping new residents settle into their accommodation

• Supporting meaningful activities and positive social opportunities

• Maintaining a safe environment for young people, staff and visitors

This is a varied role that may include daytime, evening, weekend or occasional night work depending on the needs of the young people you support.

 

About you

We’re looking for someone empathetic, reliable and genuinely motivated to help young people achieve their goals.

We are looking for:

• Experience of working with young care leavers

• An understanding of the needs of people who have experienced homelessness, poor mental health, substance misuse, those that are care experienced

• A knowledge and understanding of Risk Assessments and Support Planning

• Good literacy, numeracy and IT skills

• Able to demonstrate clear understanding of Safeguarding requirements and procedures

• Commitment to promoting an environment, which has the highest regard for the Health and Safety of others

• Personal and professional integrity

• Ability to prioritise and manage your own time

• High level understanding of professional boundaries and ability to maintain these

• Effective collaborative working

About the organisation

You’ll be joining a service dedicated to preventing homelessness and helping young people build the skills and resilience they need to live independently. The team provides structured support in the community and works closely with local partners to ensure young people have every opportunity to thrive. Full induction, ongoing training and regular reflective practice are provided to help you succeed in your role.

Other roles you may have experience of could include; Support Worker, Housing Support Worker, Leaving Care Worker, Young Persons Advisor, Youth Worker, Tenancy Support Worker, Outreach Support Worker, Progression Coach, etc.

We have an exciting opportunity for 2 x Children and Young People Domestic Abuse Practitioners to join New Era working in Staffordshire. The position is 37.5 hours a week on a Permanent Contract with the Safe Accommodation Team.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

These roles are based in Staffordshire (we have an office in Stafford or Stoke). You will work directly with children and young people across the area; with hybrid working an option after the 6 month probationary period.

As a CYP DA Practitioner you will be:

• Working directly and indirectly with children and young people
• Delivering services mostly through education establishments
• Working within a wider DA service for the whole family approach

You will need:

• Good communication skills
• An ability to engage, build rapport and motivate young people
• Good understanding of domestic abuse and its impact on young people

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.

Job title: Support & Advocacy Practitioner

Westminster, London

Salary: £33,132 plus benefits

Contract: Permanent, full time (average of 35 hours in a 40 hour week) 

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit a Support and Advocacy Practitioner to work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that puts residents first and empowers them to achieve their goals and thrive in adult life. This is an exciting role in our Supported Accommodation team that will lead on co-producing bespoke support and move-on plans, involving key stakeholders such as Social Workers, Personal Advisors and other support providers where appropriate. You will engage residents to meet agreed outcomes and develop life skills, assisting with day-to-day support and tenancy-related matters. You will also identify and promote opportunities for employment, education and training and support residents to remove barriers to accessing these opportunities.

Please refer to the job description for further information. 

In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history. In your cover letter, please also answer the following 3 questions:

1. Tell us about your experience of working with young people who have experienced homelessness. What are the challenges and how have you provided support?

2. Tell us about your experience of safeguarding young people.

3. What attracted you to work for the Cardinal Hume Centre, and how would you ensure that our values are central to how you work with our residents?

If you are invited to interview, you will be asked to complete an application form before attending due to the safeguarding regulations within our supported accommodation.

This is a full-time role. You will work an average of 35 hours in a 40-hour week worked on a rolling rota (including weekends and Bank Holidays). Shifts are 8 hours (inclusive of a 1-hour unpaid lunch break) and include early, late and flexi/cover shifts.

We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check. This role requires an enhanced plus barred lists DBS check. If you are successful and have previously spent time working abroad, you will be required to obtain evidence of no criminal conviction from those counties. This is a safeguarding requirement.

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.

Applicants must have the right to work in the UK. We are unable to sponsor visas. 

Benefits

· 26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Additional discretionary wellbeing and celebratory days

· Access to Blue Light Card discounts

· Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.

· Life assurance cover (after probation passed)

· Season ticket loan

· Training and development opportunities

Job Purpose:

To support the delivery of WIPs housing programme in Manchester and Trafford, with a focus on women coming into contact with the police and women being released back into the community following a period on remand, providing trauma-informed specialist support to improve housing outcomes for women affected by the criminal justice system.

1. To deliver an effective housing intervention for women impacted by the criminal justice system.
2. To develop effective relationships with key stakeholders, such as housing departments, court-based and prison teams, to ensure a collaborative approach to women’s accommodation needs.
3. To provide expert advice and support to colleagues, including upskilling through information and training sessions, and supporting system change activities.

Make a real difference in the lives of asylum seekers and newly recognised refugees! Join New Citizens’ Gateway as an Outreach Project Manager and lead the delivery of vital frontline support to people residing in temporary accommodation across five hotels in Barnet. You will oversee a dedicated outreach team working to reduce isolation, improve wellbeing, and empower individuals seeking asylum.

We offer a supportive working environment with excellent benefits including:

• 6% employer pension contribution
• 35 days annual leave (including bank holidays)
• Ongoing training and professional development opportunities

New Citizens’ Gateway (NCG) is an independent, registered charity working to reduce health inequalities, combat social exclusion and poverty, and support the integration and independence of refugees and asylum seekers.

We are seeking a highly motivated and experienced Outreach Project Manager to lead our outreach service. This role is responsible for managing outreach staff, coordinating support across multiple hotel sites, ensuring compliance with safeguarding and quality standards, and providing specialist guidance to the team on complex client issues.

The successful candidate will have at least two years’ project management experience and direct experience supporting refugees and asylum seekers, with strong communication and organisational skills. Ability to speak a community language is desirable.

New Citizens’ Gateway is committed to equality, diversity, and creating a workplace that values lived experience. We welcome applications from people of refugee background and others with direct experience of the issues our clients face.

Closing date: 10/12/2025  Interview date: 15/12/2025 (please keep this date free)

We value diversity and promote equality of opportunity. We encourage and welcome applications from suitably skilled candidates from all backgrounds to support a diverse workforce, including individuals with lived experience of homelessness.

Are you passionate about making a difference in people’s lives, providing person-led, holistic, trauma-informed support to individuals on their journey out of homelessness? Do you have experience working in supported housing with either young people or adults facing multiple life challenges?

Our projects are places of safety, Psychologically Informed Environments (PIE), from which we work with individuals using person-led, holistic, trauma-informed and solution-focused approaches. We aim to provide accommodation and support that helps people find self-worth and the belief that they deserve a better future, supporting them in safe, positive transitions, providing holistic support to gain essential life skills, achieve health outcomes, to realise and achieve their aspirations, and reach their full potential, before moving them on safely and successfully.

We’re seeking to recruit Relief Support Workers within our Gateshead and Sunderland Projects; needing to appoint individuals to our relief pool who are able to provide daytime cover (weekdays, weekends, evenings between 7.30am-8pm), and/or waking night shifts (8pm-8am). Actual hours vary by project. 

To join us you will need to demonstrate experience and understanding of the needs of people experiencing homelessness and/or those who are care experienced, including related issues of mental ill-health, trauma, abuse, alcohol and substance use and offending. You will have excellent inter-personal and communication skills, including the ability to build effective relationships of trust. You will need to work calmly under pressure, using your initiative and working flexibly in a sometimes demanding environment.

In return, you will benefit from a supportive, creative environment and have the opportunity to develop your knowledge and skills. We are a growing charity, and we believe staff are the foundation stone to the success of the charity and so we do everything we can to make sure they feel valued, supported, engaged and developed.

Make a lasting impact for care workers across the UK.

Are you a creative multitasker who loves bringing ideas to life — from concept to delivery?
The Care Workers’ Charity is looking for a Marketing & Logistics Officer to help us deliver inspiring campaigns, impactful communications, and seamless events that celebrate and support the nation’s care workforce.

You’ll play a vital role in managing logistics for national events, creating engaging marketing content, and helping our small but mighty team reach more care workers and supporters than ever before.

What you’ll do:
✨ Support the planning and delivery of campaigns, conferences, and fundraising events — from idea to execution.
✨ Design and coordinate marketing materials, from leaflets and videos to digital content.
✨ Manage event logistics including travel, accommodation, collateral, and supplier coordination.
✨ Create social media posts, newsletters, and website content that engage and inspire.
✨ Use AI-powered tools (like Canva and ChatGPT) to boost creativity and efficiency.
✨ Keep our event and campaign calendars running smoothly with your organisational flair.

What we offer:
�� Remote-first working, with travel for events and meetings across England.
�� £27,000–£29,000 per year (depending on experience).
�� 25 days’ annual leave + bank holiday's, flexible working patterns, and wellbeing support.
❤️ A friendly, inclusive team making a real difference in social care.

If you’re organised, creative, and passionate about social impact, this is your chance to shine in a role where every day helps make care workers visible, valued, and supported.

Apply now and help power our mission at The Care Workers’ Charity!

We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Refuge Worker to play a pivotal role in our Domestic Abuse Service in Merton.
Sounds great, what will I be doing?
We are looking for passionate individuals to provide intensive casework, support, and day-to-day guidance for women in our services. You'll play a vital role in delivering safety advice and information, including around domestic abuse and independent living, while co-producing personalised Support and Safety Plans that build on each woman's strengths and goals.
Your work will include liaising with statutory bodies such as Social Services to ensure safeguarding responsibilities are met, supporting housing needs and move-on accommodation, and facilitating empowering social activities and workshops that promote confidence, self-esteem, and assertiveness.
At the heart of this role is The Hestia Approach – a commitment to co-production and recovery. You'll work in true partnership with service users, helping them shape the support they receive, whether through peer networks, community groups, or local
events.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
Applicants should have experience supporting individuals with diverse and complex needs, including mental health issues and substance misuse. This includes delivering high-quality floating or outreach support, developing support plans, conducting risk assessments, and liaising with external professionals. Knowledge of safeguarding, welfare benefits, housing legislation, and the ability to accurately record casework using computer systems is essential. The role also requires the ability to work independently in the community and travel throughout the borough.
Please note: This role is open to female applicants only, in accordance with Schedule 9 (1a) of the Equality Act 2010.
When will I be working?
You will be working between the hours on 9am - 5.18pm, Monday to Friday 
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of de
dicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external
safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Location: MK Act Office, Milton Keynes
Hours: 22 per week
Salary: £15,398.24
Contract: Permanent
Reporting to: Refuge Deputy Manager
Closing Date: 4.11.2025

About Us

MK Act is a long-established domestic abuse charity with over 50 years’ experience supporting individuals and families across Milton Keynes. We provide safety, refuge, advocacy and long-term support, helping survivors rebuild their lives with dignity and stability.

We are seeking a compassionate Family Support Worker to join our refuge team. You will provide day-to-day support to residents, complete assessments, develop support plans and promote a safe, stable and recovery-focused environment. This role suits someone empathetic, organised and committed to trauma-informed practice.

Why Join Us?

• Make a meaningful impact for survivors and their children
• Supportive, specialist team environment
• Professional development and training opportunities
• 25 days’ annual leave (pro rata) + bank holidays
• Additional paid birthday leave
• Free annual eye test
• Opportunity to grow within an expanding charity

Key Responsibilities

Client Support

• Complete assessments of need and risk.
• Provide keyworking, safety planning and practical advice.
• Develop and review support plans using the Empowerment Star.
• Maintain accurate case notes and support Housing Benefit paperwork.
• Identify safeguarding concerns and escalate appropriately.
• Support access to programmes and deliver activities for residents.
• Respond to referrals for refuge accommodation.

Partnership Work

• Work with social care, health and other agencies to support safety and wellbeing.
• Advocate for survivors in multi-agency meetings.
• Build positive working relationships with external partners.

General Duties

• Contribute to monitoring and reporting.
• Participate in the 24-hour on-call rota.
• Report repairs, liaise with contractors and support void management.
• Support volunteers within the service.
• Attend required training, supervision and meetings.
• Ensure compliance with data protection, safeguarding and organisational procedures.

About You

You will thrive in this role if you are empathetic, organised and confident supporting residents with a range of practical and emotional needs.

Essential

• Knowledge of domestic abuse and its impact on survivors and children.
• Understanding of risk, safeguarding and support planning.
• Strong communication skills and ability to work with multiple agencies.
• Experience supporting survivors or vulnerable individuals.
• Ability to remain calm and professional in challenging situations.
• Strong record-keeping and IT skills.

Desirable

• Experience in refuge, domestic abuse or crisis-support environments.
• Experience completing assessments or working with statutory/voluntary agencies.
• Understanding of the Empowerment Star.
• Relevant domestic abuse training or willingness to undertake training.

Homelessness isn’t just about losing a home—it’s about losing stability, security, and often, hope. We are recruiting a Complex Needs Practitioner to support individuals experiencing rough sleeping across the Wirral. You will work as part of a small and dedicated team of outreach workers seeking out and supporting those in our community experiencing homelessness. Provide outreach support, working flexibly across community locations with a central hub based at our head office in Birkenhead.

What You’ll Be Doing

• Keeping in touch with known rough sleepers in the area and acting as their key point of contact for seeking out accommodation.
• Providing emergency support and referrals for those in crisis.
• Connecting rough sleepers with essential services, professionals, and community networks.
• Supporting people through the highs and lows, offering practical help, understanding and encouragement.
• Inspiring change and making a lasting difference in people’s lives.

What We’re Looking For

Our Complex Needs Practioner will have

• A kind heart and a strong sense of empathy.
• Great communication skills to support and encourage others.
• A calm and measured approach to handling challenging situations.
• Experience working within homelessness, substance use or mental health services is desirable but not essential as training will be provided.

We are a growing and vibrant team of professionals who work hard to improve the lives of those who need it most. If you’re ready to begin work at the coalface of our life changing services, we’d love to hear from you.

Please note: We do not accept CVs for the position of Complex Needs Practioner. All applications must be made via our form and emailed in. Instructions to be found on our Career Page.

Salary: £29,000 – £34,000 per annum (depending on experience)
Location: Reigate, Surrey (Wayside Community)
Contract: Full-time
Occupational Requirement: Female, practising Christian
Closing Date: 23rd December 2025
Start Date: Early February 2026 (notice periods considered)

Do you have the compassion, resilience and leadership potential to support women on their journey out of homelessness?

Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and Southwest of England.

We are seeking a dedicated Deputy Manager to join our specialist women’s homelessness service, Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is an excellent opportunity for someone with strong frontline experience who is ready to step into management within a highly supportive and mission-driven team.

About the Role
The Deputy Manager plays a key role in the leadership of Wayside Community, supporting the Women’s Homelessness Lead in the day-to-day running and development of the service.

Key responsibilities include:

• Assisting the Women’s Homelessness Lead in Surrey in ensuring the smooth daily running of the Service at all times and deputising in her absence for all matters relating to the management of the Service.
• Ensure that Wayside Community complies with all statutory regulations relating to supported housing, health and safety, fire precautions etc.
• Working with the Women’s Homelessness Lead to develop performance targets and quality control measures for the benefit of the team, and monitoring team members’ work to ensure that these are met.
• In conjunction with the Women’s Homelessness Lead ensure that effective assessments and action plans are updated for all residents through a key worker system and on case files.
• In conjunction with the Women’s Homelessness Lead ensure that all safeguarding concerns, incidents and complaints are managed robustly.

Who We’re Looking For
You will bring:

• A high-performing individual who is an excellent networker that builds effective internal and external working relationships.
• Experience in delivery of support to clients.
• Agrees with Keychange mission, vision, values.
• Strong leadership, problem-solving, interpersonal, and time-management skills.
• Competent computer skills using Microsoft applications and organisational systems.

Desirable experience includes:

• Prior experience working with non-profit organisations, particularly those involved in social care and/or homeless work.
• Experience of services for women and/or young people experiencing homelessness.
• Experience of motivating and empowering colleagues, staff and/or volunteers to take responsibility for delivering a high-quality service.
• Knowledge of the range of services available to homeless people who may have complex needs or other support needs.

Occupational Requirements
This role is subject to legal Occupational Requirements under the Equality Act 2010. The postholder must both a woman and a practicing Christian. These requirements are essential due to the nature of the role, including spiritual support, trauma-informed care for women, and active church partnership development.

What We Offer

• Salary of £29,000 – £34,000
• 25 days annual leave plus bank holidays
• Hybrid working (with 4 days regularly site or community based)
• Employee Assistance Program and Life Insurance
• Contributory Pension Scheme with matched employer contributions
• Ongoing personalised learning and professional development
• A compassionate, faith-centered, values-driven culture

For more comprehensive details about the role and how to get in contact with us for an informal discussion about the opportunity, please view the job pack for this advert. 

 
How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience.
 

Recruitment Timeline

• Application deadline: 23rd December 2025
• First stage interviews (remote): First week January 2025
• Final interviews (in person): Mid-January 2026
• Start date: Early February 2026

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

At The Connection Community, just off Trafalgar Square, we provide a safe and welcoming space where people can find respite from street homelessness, build social connections, and access vital support. Our multi-disciplinary team is dedicated to reducing the harms associated with rough sleeping, fostering inclusion, and empowering individuals to move towards stability and independent living.

As part of our creative and committed team, you’ll play a key role in:

• Building trusting relationships with people facing multiple exclusion.

• Understanding peoples’ needs and providing harm minimisation support.

• Helping individuals take steps towards securing a place to call home.

• Contributing to a pioneering new approach to homelessness support in Westminster.

We see relationships as the key tool for change. As a Community Practitioner you will build relationships of trust and solidarity that will help people to access our comprehensive professional support network, including NHS health services, DWP benefits advisors, migration specialists, and drug and alcohol support teams – all offering their services inside the Community.

Together we are piloting a psychologically-informed, trauma-responsive model with an embedded specialist NHS psychology team. This means you’ll receive high-quality training, 1:1 consultations, and reflective practice to enhance your skills, and to support you and your team to pioneer best practice in homelessness services.

Salary: £36,380
Closing Date: 9th December 2025
Interview Date: 15th December 2025

Fixed term contract until 31/12/2026

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer