Accommodation support worker jobs

As a Project Worker at our Stacey Street service in Islington, you will play a crucial role in transforming the lives of adults who have experienced homelessness or rough sleeping. By providing compassionate, high-quality support, you’ll help individuals facing multiple challenges, such as mental health issues, substance use, trauma, and offending behaviour. You’ll assist them in navigating their path to recovery and stability by connecting them with vital services, empowering them to overcome barriers and improve their overall wellbeing.

But the impact you’ll have doesn’t stop there. You will foster hope and resilience by guiding clients toward opportunities for personal growth, training, and employment. You’ll help them build meaningful relationships, engage with their community, and gain the confidence to lead independent, fulfilling lives. In a dynamic hostel setting, you’ll collaborate with a wide network of specialists, offering a tailored, holistic approach that guides clients toward independence and community engagement. Your work will be instrumental in creating lasting change, inspiring clients to believe in their potential, and helping them break free from the cycle of disadvantage. At Single Homeless Project, this is not just a job, it's an opportunity to make a real difference and build a meaningful career.

About you:

• A non-judgemental approach to working with multi-disadvantaged clients and to promote a strengths-based approach.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.
• Experience helping people to identify personal goals and supporting them through a process of change, including managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
• Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
• Willingness and ability to work on a rota system of early and late shifts, which may include some variable hours including some evenings and weekends.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Monday 3rd November 2025 at Midnight

Interview date:  Wednesday 12th November at our Stacey Street service in Islington

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

About us

For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.

The ideal candidate

To be considered for this role you should meet the following criteria:

• Deliver support to people experiencing homelessness and rough sleeping in the borough of Tower Hamlets.

• Conduct person-centred assessments with individuals who self-present at the service for support.

• Agree support plans with service users to move into accommodation and access specialist services that address the underlying causes of their homelessness.

• Make referrals into Tower Hamlets and Pan-London local authority housing options services, in line with the Homelessness Reduction Act.

• Work with partner agencies to provide joint support to service users where appropriate.

• Build relationships with housing providers and the private rented sector to expand the portfolio of affordable referral routes into accommodation.

• Demonstrate excellent communication skills and the ability to create positive working relationships with a wide range of people, including external services.

• Contribute to the development of the service, ensuring a solution-focused and strengths-based approach in all areas of work.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 23 October 2025 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Learning Support Worker (1082)

At St. John's, we have been making a positive difference to the lives of young people for nearly 140 years. We are now looking for an amazing Learning Support Worker to support us in making that difference! Could that be you?

Why join our inclusive team?

St. John's is one of the largest employers in Brighton and Hove.

What can we offer you?

• Salary of £26,863.00 FTE 
• 32-days paid holiday (plus bank holidays) - 32-days are taken outside of term time
• Fulfilling and meaningful work – make a difference!
• Career development plans that are tailored to you
• Discounts across businesses in the local community.

Who are we?

St. John's is a non-maintained specialist provision, working with autistic people, the majority of whom also have learning disabilities. Some of our learners have co-occurring conditions such as epilepsy, hearing or visual impairments, or mental health needs. We also support autistic learners who have an additional profile of Pathological Demand Avoidance (PDA) syndrome. We have a team built up of support workers, occupational therapists, speech and language therapists, nurses, PBS practitioners, assistant psychologists, and more, to support us in our holistic approach to development.

Each learner's curriculum is shaped by their individual strengths, interests, and challenges. St. John's is awarded with Autism Accreditation by the National Autistic Society (NAS). We support our learners to develop their skills in the NAS's four focus areas of:

• Difference in social communication and interaction
• Self-reliance and problem-solving
• Sensory
• Emotional Well-being

What are we looking for?

We've been doing this long enough to know that, whilst desirable, experience is not everything! Our amazing learning and development team and our passionate managers have coached people new to this field into support working roles. We know that if you have, the passion and desire to learn, and the want to empower others, you already have the foundations of an outstanding support worker. We are looking for drivers to support our young people to access the community, but having a licence isn't essential.

Sound like you? Then keep on reading!

What will you be doing?

• Supporting the young people in a classroom setting and during breaktimes
• Implementing the learner's behaviour support plan and risk assessment
• Working within a team of multidisciplinary professionals across the charity
• Tracking the progress of individuals and reporting to the teacher, care manager, and/or parents at review meetings.

Exciting opportunity? We think so! Click apply to start your journey as part of the St. John's College family as a Learning Support Worker

Please note that interviews will be arranged progressively as suitable applications are received. Early application is therefore advisable.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Documents

• Learning Support Worker- Recruitment Pack (2) (1).pdf (2.46 MB)

 Harris Hill is delighted to be working with a homelessness charity to recruit a Resettlement & Support Worker.

Location: Richmond upon Thames
Salary: £31,549 per annum
Hours: Full-time, 37.5 hours per week (shifts including early mornings, late evenings and weekends)

This role offers an excellent opportunity to join a highly committed team supporting people affected by homelessness. The organisation has been delivering services across London for over 35 years, providing accommodation and support to help people overcome barriers and work towards secure, independent futures.

The Role

As a Resettlement & Support Worker, you’ll be part of a professional team delivering hostel-based services for people with complex needs. You’ll be responsible for providing high-quality support and resettlement, ensuring residents receive the advice, motivation and intervention they need to sustain tenancies and move forward positively.

Your responsibilities will include:

• Delivering effective hostel accommodation and resettlement services in line with organisational policies
• Managing a caseload of residents, providing advice, crisis intervention and future planning
• Conducting client assessments, interviews and reviews in collaboration with internal and external partners
• Supporting residents with benefit claims, tenancy responsibilities, and access to specialist services
• Maintaining accurate records and ensuring compliance with health, safety and safeguarding standards
• Contributing to team initiatives, training, and the wider delivery of integrated homelessness services

About You

We’re looking for someone with:

• Experience of working with people affected by homelessness, rough sleeping or complex needs
• Knowledge of housing, welfare benefits, and support systems for vulnerable adults
• Strong case management and assessment skills
• The ability to work with clients who may display challenging behaviour
• Strong communication, IT and record-keeping skills
• A flexible approach to working shifts, including weekends and evenings

Values

The organisation is guided by values of working together, aspiration, respect, determination and vision. They are committed to equality, diversity and inclusion, and welcome applicants from all backgrounds.

For more information, please submit your CV to .

 Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

 As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Rough Sleeping Outreach and Assessment Worker – £34,127 per annum
Lavender Hill, Clapham Junction (with work across Richmond and Wandsworth Boroughs)
Full time, 37.5 hours per week on a rota

Be part of something that changes lives.

Join SPEAR and help end homelessness across Richmond and Wandsworth. As a Rough Sleeping Outreach and Assessment Worker, you’ll play a vital role in our Street Outreach Service and the new 24-hour Assessment Centre. One night you could be out on the street engaging with people sleeping rough; the next day you might be welcoming someone to the centre, creating a support plan, and linking them to housing and health services.

What you’ll do

• Carry out late-night street outreach and day-time reception shifts as part of a rota.
• Build trusting relationships with people who are rough sleeping and help them move quickly into safe accommodation.
• Provide trauma-informed, person-centred support, including assessments, personalised action plans and follow-on help to sustain tenancies.

-Work closely with partner agencies to connect clients to health, housing, and other specialist services.
-Keep accurate case notes and share information securely using CHAIN and InForm systems.

About you
You bring experience of working with vulnerable adults, ideally in homelessness or a related field, and you’re confident working late-night shifts. You can build rapport quickly, stay calm under pressure, and work well with partner agencies. Above all, you believe that homelessness should be rare, brief and non-recurring.

Why join SPEAR
We are a supportive, forward-thinking charity where staff are valued and encouraged to grow. You’ll have access to regular training and supervision, and a wide range of staff benefits, including:

• Generous holiday – 26 days plus public holidays, rising by up to 5 extra days with length of service
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
• Cycle to Work – Save on a new bike and accessories through salary sacrifice
• Season ticket loan – Interest-free loan for annual travel passes
• Moving house day – Extra day’s leave when you move home
• Financial security – Life assurance (4× salary) and interest-free emergency staff loan
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
• Career development – Ongoing training, learning and progression opportunities
• Blue Light Card – Discounts across a wide range of shops, restaurants and services

We have an exciting opportunity for a Team Leader - Dedicated services to join the New Era team in Staffordshire, working 37.5 hours a week. This role involved travel between Stoke-on Trent and Staffordshire

Do you want to make a difference every day?

Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability?

Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

Are you looking for a fulfilling & rewarding career?

Vibrance has an exciting opportunity for a Senior Support Worker to join our team at All Saints, Merton, SW19.

You will join us on a full-time basis, working 37 hours per week and in return, you will receive a competitive salary of between £25,558 per annum plus benefits.

Vibrance is a registered charity supporting adults with additional needs in London and Essex.

We encourage a working environment that at its core is inclusive, pioneering, and has the highest levels of integrity.

About the Senior Support Worker role:

You will be working in a dynamic service that provides short break accommodation for up to 6 adults with a wide range of learning, Autism and physical disabilities, sensory needs, challenging behaviours and complex healthcare needs.

The service provides 24/7 in-house respite for adults with learning disabilities, if you feel you can make a real difference by supporting people in all aspects of their care, to ensure they enjoy their stay, to enable them to reach their goals, to have fun, to go out in the community, to experience new things, to be as independent as they can be.

Skills and experience of our ideal Senior Support Worker:

• A caring, patient nature
• Have comprehensive knowledge and experience supporting adults with learning disabilities, Autism and challenging behaviour.
• Developing good practice and supporting the manager managing the service on a day to day basis including rota planning.
• Supervising, managing, and mentoring members of staff
• Ability to communicate effectively at all levels.
• Ability to develop and review support plans and risk assessments.
• Providing personal care, administering medication and lone working.

In return for your skills, knowledge, and experience, you’ll enjoy:

• A comprehensive training programme covering core skills
• Generous holiday entitlement
• Pension scheme
• Rewards and recognition for your service
• AIG Lifeworks Work-life Assistance (24 hours)
• Enhanced Maternity & Paternity Pay
• Flexible Working Options (Subject to service requirements)
• Learning & Development
• Mindful Employer
• Positive about Disability
• DBS online applications paid by Vibrance
• Long Service Awards

To join us as our Senior Support Worker please click apply below.

Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities.

Job Title: Children's Support Worker

Location: Lambeth, London
Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full Time, Permanent 

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Children Support Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

The job involves working closely children and their mothers who are living in our refuges escaping domestic violence and other forms of violence and abuse.  A key requirement is to provide personal one to one and group support to children and young people to ensure they are provided with a safe, supportive, and welcoming environment.

The post holder will support children who have witnessed or experienced domestic violence and plan and provide stimulating, safe, and appropriate activities.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. An enhanced DBS will also be required. 

We particularly welcome applications from candidates that have an understanding of African and Caribbean heritage and/or culture, as we strive to better support the communities we serve and enrich our team with a wide range of perspectives.

Closing Date: 09:00 am 3 November 2025

Interview Date: 19 and 20 November 2025

Young People Support Worker
We are seeking a dedicated and compassionate individual to support young people in Sutton to build brighter, more independent futures.

Position: Young People Support Worker
Location: Sutton
Salary: £16,581.79 actual salary
Hours: 22.5 hours per week on a rota including early, late and weekend shifts
Contract: Permanent, Part Time
Closing Date: Tuesday 21st October 2025

About the Role

As a Young People Support Worker, you’ll play a key role in supporting young people who are experiencing or at risk of homelessness. You’ll help residents build confidence, develop life skills and prepare for independent living, while maintaining a safe and supportive environment.

Key responsibilities:

· Provide keywork support and create tailored support plans with each young person

· Carry out regular reviews and risk assessments to ensure goals are being met

· Build positive relationships with young people while maintaining professional boundaries

· Support residents to access education, training, employment and volunteering opportunities

· Liaise with statutory and voluntary agencies to coordinate effective support

· Manage housing responsibilities including rent collection and service charges

· Maintain accurate records, reports and health and safety logs

· Promote participation and encourage young people to have a voice in how services are delivered

· Contribute to a safe, respectful and inclusive environment

About You

We’re looking for someone who’s passionate about empowering young people to achieve independence. You’ll bring:

· Experience working with young people experiencing homelessness or complex needs

· Knowledge of safeguarding, health and safety and equality best practice

· Excellent communication and problem-solving skills

· Confidence working with partner agencies and local services

· A proactive and organised approach with strong IT skills

· Commitment to reflective practice and continuous improvement

About Depaul UK

Depaul UK is a leading charity supporting people at risk of homelessness across the country. We provide accommodation, support and opportunities that help young people rebuild their lives and move towards independence. Guided by Vincentian values, we believe in the potential of every person we support.

Other roles you may have experience of could include: Support Worker, Housing Support Worker, Youth Support Worker, Key Worker, Homelessness Support Worker, Tenancy Sustainment Officer. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

A home is the foundation for everything. Join SPEAR’s Housing First team in Tower Hamlets and help people who’ve experienced rough sleeping to secure and keep a safe, permanent place to live.

Location: Tower Hamlets, London
Salary: £33,364 per year 
Hours: 37.5 per week, Monday to Friday

As a Housing First Worker, you’ll:

• Build trusting relationships and provide flexible, one-to-one support.
• Work in partnership with the London Borough of Tower Hamlets and local agencies to help people stay housed, improve their wellbeing and feel part of the community.
• Respond to changing priorities and manage situations as they arise, making sure services reach those who need them most.

What we’re looking for
You’ll bring experience of supporting people affected by homelessness or other complex challenges, plus the empathy, resilience and practical skills to make a lasting impact. You’ll know how to build rapport, plan support, and work collaboratively with housing and health services.

Why join us
At SPEAR, you’ll be part of a friendly, skilled charity team dedicated to ending homelessness. We offer comprehensive training, opportunities to progress, and strong wellbeing support—so you can thrive while helping others do the same.

Your Benefits

• Generous holiday – 26 days plus public holidays, rising by up to 5 extra days with length of service
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
• Cycle to Work – Save on a new bike and accessories through salary sacrifice
• Season ticket loan – Interest-free loan for annual travel passes
• Moving house day – Extra day’s leave when you move home
• Financial security – Life assurance (4× salary) and interest-free emergency staff loan
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
• Career development – Ongoing training, learning and progression opportunities
• Blue Light Card – Discounts across a wide range of shops, restaurants and services

Young People Support Worker
We are seeking a compassionate and resilient individual to support young people in Brent on their journey to independence.

Position: Young People Support Worker
Location: Brent
Salary: £27,636 per annum (including ILW) plus pension and benefits
Hours: 37.5 hours per week on a rota including weekends and bank holidays
Contract: Permanent, Full Time
Closing Date: Tuesday 21st October 2025

About the Role

You’ll be part of a dedicated team within the Brent Young People’s Pathway, supporting 18–21-year-olds with complex needs including mental health, substance use, and risk of exploitation. The focus is on helping young people settle safely into accommodation, build resilience, and move towards independence through education, training, and employment.

Key responsibilities:

· Manage a small caseload of clients with complex needs

· Carry out risk assessments and create tailored support plans

· Work closely with multi-agency partners including social services and mental health teams

· Support clients to sustain tenancies and manage their income

· Encourage participation in volunteering, education, and training

· Maintain a safe and positive environment for all residents

· Participate in the team rota, including weekends and evenings

· Uphold safeguarding and health and safety standards

About You

We’re looking for someone passionate about empowering young people to achieve their goals. You’ll bring:

· Experience supporting people with mental health or substance use challenges

· Confidence in managing challenging behaviour and maintaining boundaries

· Strong partnership working and communication skills

· Understanding of safeguarding and support planning

· A reflective and flexible approach to your work

· Commitment to equality, diversity and inclusion

· A willingness to work within a psychologically informed environment

About Depaul UK

Depaul UK has been tackling homelessness and supporting vulnerable young people since 1989. We operate across the country, helping individuals build brighter futures through housing, education, and employment opportunities. Guided by Vincentian values, we believe in action, respect, and the potential of every person we support.

Other roles you may have experience of could include: Support Worker, Housing Support Officer, Youth Support Worker, Homelessness Support Worker, Outreach Worker, Key Worker, Tenancy Support Officer. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We're looking for a kind, compassionate and resilient Multi-Disciplinary Support Worker to join our homelessness and complex needs service in Westminster.

£29,340.47 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Edward Alsop court provides support and accommodation for up to 50 men over 50's with complex needs. These needs may be around health, mobility, alcohol use, or mental health. This customer group will be catered for, with breakfast and dinner which is provided on the premises. There are also 29 self catering bed spaces for men over 35 who have low support needs and require support in order to prepare for independent living.

The service also offers specialist support to homeless men across a range of areas including re-offending behaviour, mental health issues, and substance misuse.

EAC implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, in particular those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

You will provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Provision of care and support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

For a full job description, please visit our website.

About You:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can-do attitude
Ability to cope positively with challenging and diverse behaviour

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the Southeast. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Waking Hostel Night Shift Worker – £22,207 per year 
Richmond (Kew Road) – Part-time, 30 hours per week (Saturday, Sunday, Monday, 9.45 pm – 8.45 am)

Make a difference while others sleep.
Join SPEAR and help create a safe, calm environment for people who’ve experienced homelessness. As a Waking Hostel Night Shift Worker, you’ll stay awake throughout the night to keep the hostel secure, provide practical and emotional support, and respond quickly to any issues, safeguarding residents and ensuring everyone feels respected and safe.

What you’ll do

• Be the first point of contact overnight, providing a welcoming and supportive presence.
• Carry out regular building patrols, monitor doors and access points, and respond calmly to emergencies or disputes.
• Identify and act on safeguarding concerns, following SPEAR’s procedures and escalating issues promptly.
• Keep accurate records of overnight activity and incidents, and give a clear handover to day staff.
• Handle calls and general enquiries, and liaise with on-call managers when required.
• Support residents with practical needs and maintain a positive, inclusive atmosphere.

What you bring

• Experience supporting people affected by homelessness or rough sleeping, including those with complex needs.
• Strong safeguarding knowledge and confidence to identify and escalate concerns.
• A calm, approachable manner and the resilience to manage challenging behaviour.
• Good communication and record-keeping skills, plus the ability to work independently and as part of a team.
• Willingness to work regular night shifts and occasionally attend daytime training or meetings.

Why join SPEAR

You’ll be part of a welcoming, values-driven charity committed to ending homelessness and supporting staff wellbeing. Benefits include:

Generous holiday – 26 days plus public holidays (pro rata), rising by up to 5 extra days with length of service
Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
Cycle to Work – Save on a new bike and accessories through salary sacrifice
Season ticket loan – Interest-free loan for annual travel passes
Moving house day – Extra day’s leave when you move home
Financial security – Life assurance (4× salary) and interest-free emergency staff loan
Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
Career development – Ongoing training, learning and progression opportunities
Blue Light Card – Discounts across a wide range of shops, restaurants and services

Apply now and help create a safe, supportive night-time environment where residents can rest and rebuild their lives.

In addition to the 50+ young people we see every day out our centre, New Horizon’s Outreach service works with young people on the streets and in the community. The team works pan London to deliver a youth-specific outreach service to young people currently or at risk of rough sleeping. We use our extensive housing expertise to place those young people into accommodation that is appropriate and safe, whilst encouraging them to access the day centre to benefit from the wide range of services we offer. This role will involve regualr outreach shifts (early mornings and late evenings) across London aswell as supporting our clients in the day centre and developing a best practice approach to supporting young rough sleepers and the hidden homeless. 

• Permanent, full-time role in the Rough Sleeping Team
• Salary: £31,200-£34,736
• Deadline to apply: 9am Friday 24 October