Please note that these roles require working to a rota pattern that involves weekend and evening work, as well as sleep-in shifts

Are you passionate about supporting young people to achieve their potential? Do you want to work in a challenging, team focused and rewarding environment? Have you got the drive to support a young person on their journey to independence? Do you have the skills to engage hard to reach young people?

This role is perfect for individuals who have experience of working with vulnerable people in a supportive setting including supported housing, social care, health care or a related area. We also welcome applications from experienced practitioners.

Centrepoint is the UK's leading charity for homeless young people. We provide a range of accommodation based and floating support services to vulnerable young people across London and the North East. Our vision is to end youth homelessness but until then we will continue to provide young people with a place to call home, tailored support and the opportunity to build the skills needed to sustain independent living.

We are looking for Supported Housing Officers for full and part time roles to join our excellent Housing and Support team in services across our London Regions.

In this role you will:

Work face to face with young people and support them to achieve their goals.
Help young people overcome difficult circumstances and achieve independence.
Work independently and as part of a team in accommodation based or floating support services for young people
Undertake initial and on going needs and risk assessments for young people accessing services
Manage your own caseload of young people, providing holistic support in line with their needs and aspirations
Liaise with multiple agencies to ensure effective communication across the service and externally including social work teams, YOS, health and other statutory services and voluntary agencies
Make internal and external referrals to a wide range of statutory and voluntary agencies for specialist support and Employment and Training opportunities
Support young people to manage their rent accounts through liaison with the DWP, Social Services and building their own personal budgeting skills
We seek to challenge discrimination and are committed to fairness and equality within Centrepoint. We welcome applications from anyone with direct experience of being homeless or using young people's services.

Closing Date: Sunday 24 January 2021, Midnight

The company provides a supported living service to single homeless adults who are vulnerable and have support needs, including accommodation.

The role of the Service Administrator will be to provide comprehensive administration support to all teams. This role is to ensure the smooth running of the Company and therefore working with all teams is an essential part of the daily working practice.

Your primary tasks will include the overall responsibility of keeping a record of all service charge payments made by our clients including creating new statements, updating finance statements as well as chasing up and keeping track of any arrears. An assertive but supportive approach will need to be taken when talking to our clients as arrears is a sensitive subject to discuss. You will be making contact via telephone, text messages, emails and letters and will need to keep track of deadlines given for payments to be made.

You will be supporting these clients by keeping on top of their service charge by advising them to set up standing orders. Payment plans may need to be put in place if a client falls behind on payments and also kept track of, so no further payments are missed. It is detrimental if a client falls into large arrears as this could lead to eviction.

You will be required to produce monthly reports/ figures and report any concerns daily.

You will be required to attend regular staff meetings, one to one supervisions with your line manager and attend mandatory training offered by Assisted Accommodation.

Person Specification:

Essential:

• Have good communication skills to converse with clients appropriately.
• Be organised and be able to prioritise your work to meet specific deadlines
• To have a sufficient understanding of both spoken and written English language to be able to effectively record and report as well as adhere to written company policy and procedure.
• Be confident in asserting boundaries
• Have good knowledge and understanding of Microsoft Office systems such as Word, Excel, Outlook and 365, to be willing to learn any new systems that the company decide will make their output more efficient. 
• Having the ability to balance assertive telephone mannerism with an empathic approach when communicating with  clients in arrears
• To be proactive in creating systems that will improve the running of the service
• Proficient in letter writing, sending and receiving emails and understanding the protocol and regulations set by the GDPR (Data Protection)
• Be able to set up and maintain team calendars and be able to make appointments using the calendar invitation facility.
• Be able to work alone using your initiative and also in a team to attain joint goals
• Be willing to undertake administration tasks that are required by any of the teams and or the Directors.
• Proficient in producing factual and detailed reports.

Desirable:

• Experience in office/business administration/finance – dealing with arrears or debt
• Have some knowledge and experience of supporting people in the community

Role:

1. To work within the administration and finance team ensuring that the processes and practices followed, promote the effectiveness and efficiency of the organisation.
2. To provide administration support to all the teams and to work with the Directors and Managers as and when requested.
3. To work closely with the Administration Manager and Group financial controller on financial admin that must be dealt with sensitively and confidentially.
4. To ensure that all client files are maintained with all current finance information filed and accessible at any time. Create, update and archive client finance statements (electronic) and other files as requested by your Manager.
5. To conduct client finance statement reviews as instructed
6. You will be required from time to time to complete online housing benefit applications for the service users placed in the accommodation.  You will work with an experienced member of staff to ensure that you have gained a full understanding of this procedure. You must also be able to pay attention to detail and ensure that any information provided on the application document is correct.
7. You will be required to monitor and maintain service charge payments and work with the Finance team to retrieve service charge from clients in arear. Training will be given.
8. Write letters using current templates and create new templates as and when required. 
9. Ensure that important information is passed on to the relevant member of staff
10. Provide your manager and or the Directors with records or reports as required
11. Provide your manager with service charge figures and or any other reports as they are requested
12. Be prepared to work with current systems and create new systems for monitoring or filing documents and or information or statistics.
13. To undertake any other task required to ensure that the service provider is efficient.
14. On occasion, you may be required to work over your normal working hours to complete a task on a deadline.

This is normally an office-based role, but would start with Working from home as local Covid-19 guidelines are updated.

Refuge Project Worker with language specialism

To assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.

To produce and regularly review Individual Support Plans (ISP) for each service user, in conjunction with the service user.

• To recognise women and children’s individual needs and refer to specialist agencies where necessary as part of their ISP.

• To identify the needs of women and children leaving BSWA refuge after being offered permanent accommodation.

• To identify and make links with existing projects and community services and to develop joint services where appropriate.

• To ensure the primary needs of residents are met. This includes medical, financial, housing, legal and education rights.

• To organise activities and celebrations in the refuge for women and children which raise self-esteem, bring people together and broaden awareness

We are particularly keen to recruit staff who can speak community languages, particularly Punjabi, French, Polish, Somali and Farsi.  All positions, unless otherwise stated, are full-time, 37 hours per week.

These posts are subject to a 6% pension contribution.  Women only need apply. These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.

SUPPORT WORKER, LHRSP EAST LINDSEY, ALFORD, SPILSBY, MABLETHORPE, SKEGNESS, HORNCASTLE, CHAPEL ST LEONARDS AND LOUTH, PERMANENT, 37 HPW, FRWK03 £16,915 - £18,430

LHRSP Floating Support Service is a community based support service for people with complex needs. The services cover Boston, South Holland, East Lindsey, South Kesteven and Lincoln.

We are currently recruiting for a Support Worker position to cover the East Lindsey area with remote working.

We work in partnership with the local Vulnerable Adult Panels and Team Around the Adult providing support to people to address key problems with money and/or housing, help them develop knowledge, skills and resilience to remain safe, and live independently in their own home.

In this role you will work alongside the Support Planner; assessing service user needs and plan individually tailored support for people to help them achieve their goals. You will be expected to work effectively within a small team, delivering an excellent service along with the Support Planner.

You will be expected to have a good working knowledge of the needs of people struggling with their mental health, as well as benefits, housing law, debt support and issues related to the person’s ability to live independently.

You must have a current driving licence and access to a car in order to cover multiple bases across various locations within the districts.

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

NO AGENCIES PLEASE.

At Depaul UK we currently have an exciting opportunity for a Support Worker to join our Southwark based team. You will join us on a full-time, permanent basis, and in return, you will receive a salary of £23,108 per annum + pension & other benefits.

Depaul UK helps people around the UK who are homeless, vulnerable and disadvantaged, with a special focus on young people. We are now looking for locum Project / Support Workers through Accommodation, Floating Support, Family Mediation, Administration, and Nightstop.

We are a homelessness charity with the largest network of emergency accommodation for young people in the UK, making a difference to the lives of thousands of young people each year. We are unique, innovative and very passionate about what we do, working in the very heart of local communities.

Benefits of joining us as our Support Worker:

- Competitive salary
- 26 days of annual holiday plus bank holidays
- Contributory pension scheme
- Life assurance

The Support Worker role:

This role includes supporting our young clients while homeless, at risk of homelessness or in their own tenancies. The post-holder will hold a caseload and will ensure that clients are working towards goals which will lead to further independence. It will also involve working closely with local organisations, statutory services and support agencies to gain the best possible outcomes.

The official job title for this post is Progression Coach.

What makes the Support Worker role exciting?

- A full induction and training to enhance the ‘hard’ and ‘soft’ skills required’
- Training in the Depaul Endeavour model
- Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner
- Access to a total rewards package including a health plan and generous pension contributions

What will ideally support your success as our Support Worker?

- A commitment to the ethos and values of Depaul including the organisation’s policies and procedures
- Excellent IT and reporting skills
- Experience of working with people who are categorized as high risk or have complex needs such as mental health issues, drug and alcohol misuse, domestic violence
- Knowledge and understanding of the criminal Justice and benefits system
- Able to demonstrate a clear understanding of safeguarding requirements and professional boundaries

Closing date:  Wednesday 27 January 2021 at 12:00 pm
Interview date: TBC

So, if this sounds like the perfect opportunity for you and you’d like to become our Support Worker then please click ‘apply’ today – don’t miss out, we’d love to hear from you!

An enhanced DBS disclosure is a requirement for this post. Our recruitment checks, induction, and ongoing support and supervision reflect our commitment to safeguarding our clients. Depaul UK strives to be equal opportunities employer and welcomes applications from all sections of the community.

We kindly request no contact from Recruitment or Media Agencies.

Project / Support Worker - Young People's Services

Are you passionate about supporting young people into independence? Do you have the drive, aptitude and personal qualities which will encourage and coach our residents into developing life skills and to manage living independently? Then read on.

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

We currently have really exciting opportunities for you to join our Young People's Services team in Greenwich.  Working within a supported accommodation setting, you will provide a safe and nurturing environment for around 100 young people.As a Project/ Support Worker your responsibilities will also involve you developing, supporting and motivating the young people we house.

We run services that are creative, responsive and that provide a foundation which empowers our young people to achieve their aspirations and make positive and sustainable life changes. You will be crucial to making that happen.

So if you think you have what it takes, especially if you have experience of working with young people - e.g. within in a YOS or Children's Residential Services, then we would love to hear from you. 

This role is shift based and will require some weekend work & bank holidays. 

Closing date for applications: 4th February 2021 (at Midnight)

Interviews to be held: 17th February 2021

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects was commended for their work.

NIGHT SUPPORT WORKER, HOMELESS FAMILIES, NOTTINGHAM, PERMANENT,

37 HPW (4 NIGHT ON AND 4 NIGHTS OFF, FROM 9.15 PM TILL 8.15 AM, LONE WORKING),

FRWK03 £16,915 - £18,430 PLUS 7.5% ENHANCEMENT FOR HOURS WORKED BETWEEN 10 PM AND 7 AM

The service opened in September 2017 providing accommodation and low level support service to homeless families.

The service works closely with the Local Authority to reduce the use of B&B accommodation for these often vulnerable families. 

We are looking for experienced workers who respond well to a fast paced service and like a challenge.  Referrals come from Nottingham City Council’s Housing Aid service and families are accommodated for approximately 10 weeks. 

Support is focus on addressing immediate and short term support needs and resettlement to more permanent accommodation. Housing management and a focus on move-on form the majority of the tasks. The safety and wellbeing of families with children is paramount. There is a high turnover and the accommodation needs to be made ready in a short time span.

We are looking for reliable, experienced and enthusiastic candidates with an understanding of safeguarding and a desire to work with vulnerable families and children. Experience of working in an accommodation setting or similar environment is not necessary but preferable and we welcome applicants with a background in working with children and/or young people.

 The main functions of this role are;

1. Follow up on tasks identified by support planners on a support plan with families
2. Manage occupancy agreements, voids and the locality
3. Ensure that the accommodation provided is both safe and healthy
4. Complete regular building checks both at 38 Bentinck Rd and The Rise (car driver/owner essential)
5. Respond to incidents/enquiries appropriately
6. Understand and act on both child and adult safeguarding issues

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

NO AGENCIES PLEASE.

Trainee Support Worker - Young People's Services

Are you seeking an opportunity to develop or start a career in youth work; working in a role where you can play a part in supporting young people to lead a fulfilling life?  Then this could be the post for you.

We currently have exciting opportunities for you to join SHP as a Trainee Support Worker, working within our Young Persons supported accommodation services in Lewisham and Greenwich.

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

Within our range of supported accommodation services for young people (16 +), we aim to prepare them for independence and positively impact their quality of life.   These services provide temporary and longer-term accommodation for people who may have associated difficulties relating to mental health, complex support needs and trauma.

As a Trainee Support Worker, you will be working in a varied and rewarding role; amongst a committed and supportive team that aims to run services that safely house our young people, whilst working with them to achieve their aspirations and make positive and sustainable life changes. You will be crucial to making that happen.

Through your training you will learn how to provide support to clients, which will enable them to achieve the objectives they have jointly created in their support and action plans.  This will also include supporting clients with routine tasks and their goals relating to training, education or employment.

You do not need to have previous or formal experience working in youth services or in an accommodation-based service. What we are seeking are people with transferable skills and experience gained from a varied background, who will demonstrate a commitment and passion for the work that we do.  Ultimately, we are looking for people who are creative thinkers, motivated and able to inspire our young people into leading successful lives. 

In return, we will provide you with a comprehensive induction and plenty of opportunity to learn on the job; through formal training, reflective practices and from experienced colleagues. 

As a Trainee Support Worker, you will be working a shift rota, which will involve working early, late and some weekends. There may also be occasional lone working within this role.

Closing date for applications: 8th February 2021 (at Midnight)

Interviews to be held: 23rd February 2021

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited. 

Floating Tenancy Support Worker – Homelessness

Are you proactive and dynamic in your delivery of support to adults at risk?  Do you have strong communication skills and the ability to manage your time effectively?  If the answer is yes, this could be the role for you.

SHP is offering an opportunity to a highly motivated, experienced and creative individual to join our team of Floating Support Workers in Lambeth.  As the post holder you will work within the Lambeth Tenancy Support team, providing high quality client-focused support and working with a generic client group. 

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment. 

Through the provision of intensive and short term support to vulnerable people living in Lambeth tenancies and the private rented sector, you will play a key part in the work towards reducing the risk of repeat homelessness, preventing tenancy breakdown and homelessness, and promoting independence and social inclusion.  You will have the abilities to translate this into positive outcomes for our clients. 

To be successful you will also have: 

· A demonstrable understanding of some of the issues that can arise, when working with vulnerable people with a range of backgrounds and support needs.

· Strong organisational skills, the ability to be self-motivating, work under pressure and be able to prioritise different areas of work according to need. 

· Experience of and a working knowledge of the challenges facing individuals at risk of losing their homes. 

· The ability to lead and coordinate case reviews and liaise with a wide range of statutory agencies. 

· The creativity to plan and coordinate events and workshops with a focus on engaging those who are hard to reach in the community. 

Closing date: 25th January 2021 (at Midnight) 

Interviews to be held: 4th & 5th February 2021 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

· A salary increase after successfully completing six months.

· A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services

· 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),

· A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary

· Staff Health Cash Plan and discounts scheme

· Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited. 

At Depaul UK we currently have an exciting opportunity for a Senior Mental Health Support Worker to join our London based team. You will join us on a full-time basis and help our objectives to support the most vulnerable members of society and in return, you will receive a salary of £27,674 per annum + pension & other benefits.

Depaul UK helps people around the UK who are homeless, vulnerable and disadvantaged, with a special focus on young people. We are now looking for locum Project / Support Workers through Accommodation, Floating Support, Family Mediation, Administration, and Nightstop.

We are a homelessness charity with the largest network of emergency accommodation for young people in the UK, making a difference to the lives of thousands of young people each year. We are unique, innovative and very passionate about what we do, working in the very heart of local communities.

Benefits of joining us as our Senior Mental Health Support Worker:

- Competitive salary

- 26 days of annual holiday plus bank holidays

- Contributory pension scheme

- Life assurance

The Senior Mental Health Support Worker role:

You will join the project in Camden on a full-time permanent contract. Camden Kaleidoscope is an innovative service for young people with mental health and complex needs, delivered using a psychologically informed approach.

In this role, you will be responsible for supporting the Project Manager and Deputy Manager to ensure effective and safe management of the project on a day to day basis, including case co-ordination for individual young people. You’ll also line manage Progression Coaches, volunteers and social work students undertaking placements at the service.

Please note that the official job title for this post is Senior Progression Coach.

What makes the Senior Mental Health Support Worker role exciting?

- A full induction and training to enhance the ‘hard’ and ‘soft’ skills required’

- Training in the Depaul Endeavour model

- Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner

- Access to a total rewards package including a health plan and generous pension contributions

What will ideally support your success as our Senior Mental Health Support Worker?

- A relevant qualification and/or significant experience of working with young people with complex needs

- Experience of managing a caseload and working collaboratively to achieve outcomes

- Significant experience of support planning and conducting risk assessments

- Significant experience working in partnership with a multi-agency team

- Thorough understanding of safeguarding, professional boundaries and confidentiality

Closing date:  23:59 Sunday 27th December 2020

Interview date: TBC

So, if this sounds like the perfect opportunity for you and you’d like to become our Senior Mental Health Support Worker then please click ‘apply’ today – don’t miss out, we’d love to hear from you!

An enhanced DBS disclosure is a requirement for this post. Our recruitment checks, induction, and ongoing support and supervision reflect our commitment to safeguarding our clients. Depaul UK strives to be equal opportunities employer and welcomes applications from all sections of the community.

We kindly request no contact from Recruitment or Media Agencies.

Lead ETE Support Worker- Homelessness

Are you passionate about helping people move into education, training or employment?This lead role presents an exciting opportunity for someone with proven experience of working with vulnerable people, to stretch their skills and develop further in a specialist role. 

Our Westminster Support Service is a multi-faceted Floating Support service across Westminster.  We are looking to recruit a highly motivated and creative individual, to join our dynamic recovery-focused team. We are commissioned by Westminster City Council to work with 750 people a year, living in a variety of independent tenures within the borough as well as a small cohort of out-of-borough temporary accommodation placements.

At SHP you will be part of one of London’s leading homelessness prevention charities, a dynamic and growing organisation changing 8,000 lives every year across London  - from supporting people in crisis to helping them take the final steps towards independence and employment.

As the Lead Support Worker, you will work to identify and broker opportunities for clients and provide support to them, in accessing training, education, employment, volunteering and other meaningful pursuits.  You will also, plan and coordinate the delivery of a range of group work programmes for clients.

The service has a forward-thinking approach to working with our clients, with a number of new initiatives being introduced as part of the service offer.  These include a program of peer support and accredited training programs in relation to housing and employment.  Additionally, we are developing partnerships with learning disability teams, providing surgeries for people on the autistic spectrum, working with care leavers and working with people who are considered to have complex needs in relation to offending histories, substance use and homelessness.

To be successful for the post, you will need to demonstrate:

• Understanding and experience of working with the issues people who experience mental ill health face, particularly in relation to accessing mainstream employment, education, training and volunteering services
• Experience of providing support, guidance and advice to people who have experienced homelessness, mental ill- health, and/or substance use issues.
• Experience of assessing client need and developing individual action plans with an emphasis on learning and achievement. 
• Experience of planning, facilitating and delivering group work sessions to teach and support clients, volunteers and support workers 
• Experience of working in partnership with specialist service providers or agencies in order to establish or improve services for clients 

Closing date: 21st January 2021 (at Midnight) 

Interviews to be held: 1st February 2021

This post will require an Enhanced DBS check to be processed for the successful applicant.

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited. 

We are looking for an experienced and enthusiastic individual to work within PBHA’s housing management team and provide a quality service to vulnerable tenants with additional tenancy sustainment needs, helping them to participate in their community.

Job Profile

Job Title:  Recovery Worker (High Support)

Reporting to:  Recovery Coordinator (High Support)

Full Time – 37.5 hours per week

1. Introduction

Peter Bedford Housing Association (PBHA) is an organisation which has been successfully including people in society since 1969. Originally set up to provide work for ex-offenders on self-help, mutual support basis, we are now a Registered Social Landlord providing a combination of services. We work alongside people who have faced  long  term  exclusion  from  society  through  homelessness,  enduring  mental health problems, learning difficulties or multiple needs. We are committed to mutual support, participation and personal development for both staff and service users.

2. Putting the role in context

Working  as part of a small team on a 24/7 rota basis, the recovery worker (high support) works with people recovering from mental health crisis. Supporting people to sustain their tenancies and better manage their mental health, you’ll be developing helpful relationships that promote move on.

3.  Aims of the Post

To   deliver   high   quality and   effective   support   services,   which   promote   the independence, wellbeing and inclusion of service users, in accordance with PBHA policies and procedures and the principles of recovery focused practice.

4.  Specific Responsibilities

Carry  out  needs  and  risk  assessments,  complete  support  plans,  provide support, and carry out reviews, in accordance with policies and procedures and the requirements of stakeholders and funders.

Manage  a  caseload  of service  users  and  give all necessary assistance to those individuals to enable them to participate in community life.

 Develop domestic management and finance management skills with service

users in order to allow increased and improved access to support from this and other services.

Develop  with  service  users  an appropriate  personal support plan and  risk assessment which takes account of their full range of needs.

To support service users to sustain their tenancy and develop skills to enable them to move to more independent accommodation

Administer Health and safety systems within the home to enable service users to  access  support and  provide  practical and emotional support through the

use of the recovery journey tools and systems provided as part of the scheme.

To provide support with activities such as accessing local community services, work and educational opportunities

Assist   service   users   in   formulating   and   pursuing   positive   personal development   programmes,   including   community   involvement, with  clear, agreed objectives that are regularly reviewed.

Through group work and one to one sessions, support service users in the development of emotional management skills, personal and life skills with the aim   of attaining   greater   independence   and   self-esteem, providing   the emotional support necessary to do so.

 Maintain clear, accurate individual records, which are accessible to Service

Users within the agreed policy

Participate in the weekly rota system and provide on call duti es to the service users overnight and at weekends if required.

5.  Others

Ensure that all duties are carried out to the highest standard, and in accordance with policies  and procedures.

 The ability to work shifts

 The ability to participate in an on call rota.

 To cover at other services within the mental health team  if needs be.

To carry out any other duties, within an appropriate level of responsibilities as required.

 To promote, at all levels, the service vision, values and strategic objectives.

The disclosure and use of confidential client information needs to be both lawful and ethical.

This job description is not intended to be exhaustive and may be reviewed to ensure that the arrangements meet the needs of the service.

6.  General Responsibilities

 Provide cover for other staff where necessary

 To work flexibly and cooperatively as part of a team and with other teams

 To be involved in the selection and training of new workers and volunteers

 To participate in staff training and development activities, staff supervision,

 Appraisals and all relevant meetings

To ensure the observation of all of PBHA's policies and practices, including those relating to equal opportunity, confidentiality, health and safety, financial

control,  standing  orders,  recruitment,  supervision,  appraisals,  sickness  and

discipline.

 Plan and organise own work with a minimum of day to day supervision

Undertake other duties as allocated by the line manager plan and organise own work with a minimum of day to day supervision

7.  General information

Please Note:

Post holder must recognise the needs of the organisation to change role as is necessary for development.

   PBHA working areas are non-smoking except for specific designated areas.

   The role requirements outlines the competencies for this post.

9.  Access Information

Turle Road has four storeys. Access beyond the ground floor is via stairs.

10. Accountability

This post is accountable to the Recovery Coordinator (high support)

11. Main Conditions of Service

This is a full time position. The post is for 37.5 hours per week plus sleep-in’s and on

call. A flexi time scheme is in operation and job share will be considered.

Annual leave entitlement is 26 working days plus normal public holidays (pro rata for part time posts).

Salaries and expenses are guided, but not bound, by the Local Authority NJC scales and are revised each year. The salary range is £24,054- £25,833 (SCP8-12) plus £29.70 per sleep in.

Post holders will be eligible for membership of the organisation's contributory pension scheme.

In common with all posts at PBHA, confirmation of appointment is subject to a probationary period (usually 6 months).

PBHA is an equal opportunities employer.

Role Requirements

The minimum experience required for the post is:

Assessed by*

Experience:

A Experience of providing support to people with mental ill health or dual diagnosis either in a volunteering or professional role on a one to one or group basis

Knowledge and understanding:

I  An understanding of customer service in a service delivery setting

A/I  Understanding of the range of experiences that may come with having a mental health diagnosis

A/I  Thorough and up to date knowledge of health and safety issues relating to mental health

A/I  Thorough and up to date knowledge of welfare benefits for people with disabilities

A/I  Thorough and up to date knowledge of safeguarding vulnerable adults and children local policies, protocols and good practice

A/I  Understanding of housing support needs of the designated client group and benefits of a flexible, outcome focussed and personalised support service

A/I  Knowledge of related services provided by the statutory and voluntary sector

A/I  Understanding of confidentiality and data protection issues

A/I  Understanding of the concept of housing related support and supporting people to help themselves

A/I  Understanding of the need to collect data and the benefits for the service

A/I  Knowledge of equality, diversity and inclusion as they relate to mental health

Skills:

A/I  Ability to communicate effectively with customers, staff and stakeholders in plain, easy to understand English, both in writing and verbally

I  Demonstrable customer care skills

I Ability to work flexibly to meet customer needs and service requirements, including working evenings and weekends where the service requires it

A/I  Demonstrable commitment to equality and diversity and a genuine desire help people with disabilities and/or support needs connect with their community

A/I  Ability to work as part of a team and build and maintain effective a nd supportive relationships with peers and partners

A/I  Excellent time management skills and demonstrable ability to meet deadlines and achieve goals

A/I  Comprehensive IT skills to include use of Microsoft Office and ability to maintain electronic records, with attention to detail

The successful candidate will need to be committed to:

 Peter Bedford Housing Association’s Diversity and Equal Opportunities

policies

 Co-operative team working

The successful candidate will need:

Flexibility to accommodate work responsibilities that occasionally extend beyond normal working hours at short notice.

Assessed by*

A  Assessed through CV and Supporting Statement

I  Assessed through Interview

T  Assessed through Written test

Are you passionate about making a lasting difference to the lives of vulnerable adults?

About the role

We are looking for a recovery worker to join our team in Hounslow. As the successful candidate you will have a passion for supporting some of the most socially excluded individuals in the borough and ensuring that they have access to the same opportunities as everyone else, within the wider community. 

The Hounslow LIFE service is a large multi-site service that currently has a staff team of 34 supporting 96 clients; covering specialism's such as Homelessness, Substance Use and Mental Health.

In the role of Recovery Worker, you will be supporting our clients on their road to recovery; aiding clients to gain necessary skills to move on from our services and into suitable accommodation.  You will also work with a case load of clients, aiding them to gain necessary skills to maintain independence in the community.  The role is focussed on supporting residents around their strengths and aspiration's for the future.

Please note, due to the needs of our services, there is a requirement to work a shift rota, so flexibility is required. This will include some weekends and bank holidays.

Who we’re looking for

To succeed in this highly rewarding role you would benefit if you:

• Have an understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself
• Have experience of helping vulnerable people to identify personal goals and supporting them through a process of change
• Have a sound understanding of the support needs of people with low incomes, including rent payments/arrears and professional boundary issues
• Be committed to our Recovery Ethos

However, above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.

If you believe that you have what we are looking for, and have an interest in working for a charity that makes a real difference to the lives of people who are homeless, and you are ready to apply now please click the apply button.

What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, South West, Irish and Women’s Action.

• Pay and Other Benefits

St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday. 

Closing: 10am 25 January 2021

Interview dates: 5 February 2021

It is a requirement for this post that an enhanced DBS disclosure check, will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 50 of Stonewall’s Workplace Equality Index 2019, we are also proud to have been awarded Personnel Today’s 2018 Diversity and Inclusion (Public Sector) award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.

We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) applicants, as they are under-represented within St Mungo’s at senior management level.

SUPPORT WORKER, MOVING FORWARD SOUTH NOTTS, PERMANENT, FRWK03 £16,915 - £18,430, 37 HPW

Do you want to join an organisation that employs remarkable people to do a remarkable job?

Are you passionate about supporting others, especially the most disadvantaged and challenging?

Do you want to work for an organisation where 98% of employees say that they are proud of the work that they do?

We are looking for an enthusiastic, compassionate Support Worker who would thrive in a community based service where no two days are ever the same.

South Nott’s Moving Forward is a floating support service for people with mental health problems covering Gedling, Rushcliffe and Broxtowe districts, working in partnership with local Community Mental Health Teams.

This job might be for you if:

• You are a great listener, you are empathetic and understand the needs of people struggling with their mental health, benefits, housing law, debt and health and independent living.

• You are resilient. You bounce back from difficulties and can manage stressful situations in a calm and positive way.

• You thrive working as part of a diverse team and are good at communicating with others.

• You are committed to responding effectively, empowering people to find self-confidence and have respect for the individual.

• You are able to understand and follow policies and procedures and have a strong awareness of professional boundaries.

  Ideally you should have a working knowledge of the support needs of people with mental health problems living independently in their own home, but being able to demonstrate transferrable skills and a commitment to continuous learning would be acceptable. Extensive training and induction will be provided to the right candidate.

  In this role you will provide specifically tailored support to help people to achieve their individual goals and assist them to review and learn from their progress and achievements.

  The Moving Forward service has a long and successful record of supporting people to achieve and make key, positive changes to their own lives. If you join our dynamic and motivated team, you would carry your own caseload and support your colleagues to excel at all times.

  The role requires flexible and creative effort from you that can aid the development of the people we support. A professional approach and commitment to support vulnerable beneficiaries of this service are a must. You would be expected to keep accurate and relevant support notes, demonstrate how to resolve problems, advocate and communicate at all levels with various community agencies.

Must have a current driving licence and access to a car in order to cover local county districts (mileage paid).

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

NO AGENCIES PLEASE.