SUPPORT WORKERS, PARK LANE, BASFORD, NOTTINGHAM

FRWK03 £17,189 -£18,661, 37 HPW, PERMANENT

Park Lane is a brand new Framework supported accommodation project for service users with enduring mental health problems, consisting of 11 self-contained units.

We are looking for candidates to contribute to the delivery of a comprehensive support package, enabling service users to develop the skills to empower them to live independently and avoid relapse.

This is an exciting opportunity where candidates can help shape the development of a new service.

You will:

• contribute to the delivery of a comprehensive support package to promote independent living, as well as support integration into the local community and provide opportunities for educational, employment and social activities

• be able to assess individual service user’s skills and needs, and work positively with risk

• have excellent communication skills and be able to build rapport with service users

• be resilient and manage stressful situations in a calm and positive way

• be dynamic and enthusiastic

• promote equality and diversity within the service

• provide a safe and secure environment for service users

• work in partnership with various agencies to maximise service delivery

• be flexible and happy to work on a rota system covering dayshifts, evenings and weekends

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

To protect the health & wellbeing of those receiving support from Framework and the wider community, any job offer is conditional upon the prospective post-holder having been vaccinated against Covid-19, or agreeing to do so during their six month probation period, except where such a requirement would be unreasonable in the circumstances.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

NO AGENCIES PLEASE.

SUPPORT WORKER, ELIZABETH HOUSE, NOTTINGHAM, PERMANENT, 37 HPW, FRWK03 £17,189- £18,661

Framework is a charity delivering housing, health, employment, support and care services to people with a diverse range of needs. We empower people to achieve financial stability, social inclusion and independence.

Elizabeth House is a well-established service based in Daybrook providing accommodation and support for homeless people from the Broxtowe, Gedling and Rushcliffe areas often with a range of complex support needs.

We are looking for reliable, enthusiastic and self-motivated candidates who can demonstrate an understanding of the issues facing those affected by homelessness and who want to work in a fast-paced environment. Excellent communication skills, resilience and a positive approach are essential.

Please note Support Workers are required to work early and late shifts including some weekend working.

The main functions of the role are:

• To build the skills and confidence of service users to empower them in maximising their independence

• To support service users to engage with the move on process and address any barriers to moving on

• Motivate and work creatively with service users to engage with their individual support plan

• To deliver a service which maintains a safe environment

• To contribute to the achievement of contractual service obligations

• To work in partnership with other agencies to maximise service delivery

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

To protect the health & wellbeing of those receiving support from Framework and the wider community, any job offer is conditional upon the prospective post-holder having been vaccinated against Covid-19, or agreeing to do so during their six month probation period, except where such a requirement would be unreasonable in the circumstances.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

NO AGENCIES PLEASE.

Recruiting a Night Support Worker to join our Young Peoples service based in Bracknell!

GBP 20,311 per annum, 42 hours per week, 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

Night Support Workers will provide Housing Related Support to tenants to help them develop the life skills that are required to meet the assessed needs of the tenants of the service. Support needs may include mental health, substance misuse, care experience, and complex needs.

Night Support Workers will also carry out the necessary duties to ensure the building and the young people are safe and deal with any issues and crisis/incidents during their waking 12 hour shift throughout the night. You will be generally working with out of hours external agencies to ensure a person centred support package is in place.

You will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. The role entails lone working and staffing the scheme on a 2 week rolling rota, covering 3 shifts one week and four shifts on the other.

Key Responsibilities:

- Building supportive, trusting relationships with tenants
- Working proactively with other members of the team to handle the service caseload, administrative responsibilities and ensuring the service is staffed as per rota requirements
- May include supporting key tenants to set personalised goals in the form of a Support Plan
- May include conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with tenants within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that tenants enjoy a high quality of accommodation
- Signposting to external agencies and out of hours services to assist in addressing all aspects of support needs
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for tenants in the community
- Involving tenants in the design, development and delivery of the service
- Empowering tenants to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager
- Regular building patrols throughout their shift
- Upholding safeguarding practices with the tenants best interests and safety being in the forefront of their working ethic

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting for a Waking Night Support Worker to join our Young People and Care Leavers in Milton Keynes!

GBP 14,992 working 30 hours per week, plus 25 days Annual Leave (Pro-Rata), Pension schemes, Staff discounts, healthcare and more.

Milton Keynes Young People Services is Supported Accommodation Service for young people aged 16 to 21 years old. The Service encompasses a mix of units across five sites supporting 52 vulnerable young people. The aim of the service is to empower Young People to move towards independent living, supporting their successful transition from childhood; laying the foundations for healthy, ambitious, and safe adult lives with minimal ongoing support. Support is delivered in partnership with a number of stakeholders and partners in the community such as mental health services; substance misuses agencies, housing teams, police and social services.

We are recruiting for Waking Night Support Worker to join our dynamic service and team. In the role of Waking Night Support Worker; individuals will ensure continued support is provided to young people at the standards of day staff with particular focus on safety of vulnerable young people.

Job Overview:
Waking Night Support Worker will work in line with person centred risk assessments; support plans and liaises with Support Workers to provide comprehensive handover and partnership working. They will be observant of changes in behaviour and presentations ensuring appropriate actions are taken to document and report changes in support needs of young people.

Waking Night Support Worker will be able to carry out all necessary health and safety actions including light cleaning tasks and work with in policies and procedures. Furthermore they will actively seek out ways to work with the team and stakeholders to improve the experience of young people in the service.

Successful candidates will:
- Have a belief in young people, their potential to grow, succeed and thrive independently given the right support
- Be motivated to achieve excellence and have passion for supporting young people to reach their potential, with a 'can do' attitude, and a willingness to get stuck in
- Commit to providing opportunities for young people to achieve their goals
- Be resilient and able to do deal with challenging and diverse behaviours positively
- Have a strong Customer focus and commitment to putting Young People's interests and voices at the heart of all aspects of their support
- Have an outcomes focus and approach to working with young people
- Have strong self-awareness and commitment to acting as a positive role model
- Have commitment to non-discriminatory practice and to promoting equality and diversity
- Have commitment to acting as a corporate parent in all aspects of practice where applicable
- Have a commitment to effective joint working with partners to meet Young People's needs
- Have a strong sense of personal accountability

Key Responsibilities:
- Ensure the welfare of customers providing emotional and practical support to customers who are in distress, in crisis or require medical assistance such as emergency first aid or the intervention of medical professionals
- Remain calm and professional when dealing with emergencies and incidents following the reporting procedures and completing the required paperwork
- Ability to work empathically and compassionately with customers who present with complex needs such as mental health, substance misuse, safeguarding and physical health support needs
- Ensure the safety and welfare of customers by implementing and monitoring the visitors' procedure, preventing unauthorised access to the service
- Conduct health and safety checks and patrols around the building and exterior reporting repairs and any Health and Safety issues
- To undertake patrols and security checks of the building and exterior, monitoring CCTV, addressing any antisocial behaviour and completing the relevant reports
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Provide concise and clear handovers to the team highlighting any incidents or issues during the night and any follow up actions to be completed

Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

For the full job description, please visit the Look Ahead website.

Recruiting Full/Part Time Waking Night Support Workers to join our Mental Health service in Slough!

We are currently recruiting the following roles:

Part Time Waking Night Support Worker - £14,625 per annum, 30 hours per week, permanent position

Full Time Waking Night Support Worker - £19,500 per annum, 40 hours per week, permanent position

We offer 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Please clearly state in your supporting statement which role/roles you are interested in.

Hope Place is a new supported accommodation service located in Slough comprising 10 self contained rooms with a staff office on site. The service accommodates and support people who experience moderate to high complex mental illness, many of whom will also have a range of additional and complex needs, for example drug and alcohol misuse issues and personality disorders.
Hope Place provides care and support for 24 hours a day, 7 days a week, including Bank Holidays. The service is covered at night by designated Waking Night staff. Support Workers will be required to work on a rota basis, covering early and late shifts, including at weekends and Bank Holidays.
The service has a focus on enabling and utilise customers' skills. Amongst other responsibilities, the successful candidates will support service users to acquire tenancy sustainment and budgeting skills, encourage and facilitate group activities, socialisation, opportunities for training and employment.
Waking Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

Key Responsibilities:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Provide phone support to the customers of our sister project Hope House and report to Hope House management accordingly
- Assisting in the recording and reporting of customer incidents
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude

Skills, Knowledge and Experience
Essential:
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience

NIGHT SUPPORT WORKER, TRANSISTION SOUTH, NOTTINGHAM, PERMANENT, 37  HPW, FRWK03 £17,189 - £18,661 PLUS 7.5% ENHANCEMENT FOR HOURS WORKED 10 PM -7 AM

LOCATIONS:

BOND STREET (1 POSITION) 5.30 PM – 4.30 AM, 4 NIGHTS ON 4 NIGHTS OFF (SUPPORTING TEENAGE MOTHERS)

TRENT BOULEVARD (1 POSITION) 9.30 PM – 8.30 AM, 4 NIGHTS ON 4 NIGHTS OFF (SUPPORTING YOUNG PEOPLE AGED 16-21 YEARS OLD)

Framework is excited to be offering supported accommodation in the county of Nottinghamshire for young people aged 16-21yrs, who are homeless or vulnerably housed.  We aim to move young people to independent living after a short stay at these services by supporting them to make positive choices and inspiring them to be the best that they can be.

We are looking for candidates who can communicate with people in a friendly and welcoming manner.

You will need to be reliable and enthusiastic with an expectation you will be dealing with people in a busy, often challenging service environment. 

Support planners will take the lead with young people in designing a plan to prioritise needs and actions to enable independence.  Taking a lead from colleagues, support workers will help deliver personal support plans by supporting young people to complete daily tasks and learn new life skills on their journey towards independence.

Experience of working in housing and homelessness or similar supportive environments is desirable for the support worker role.

The aim of these roles is:

• To ensure that service users and the building are safe and secure through regular checks and monitoring including undertaking simple housekeeping and cleaning tasks as needed;

• To build the skills, confidence and aspirations of service users through empowerment and positive contact with them;

• To enable people to move on and resettle from the service in a timely and appropriate way;

• To contribute to the aims of the service;

• To work in partnership with other agencies to maximise service delivery;

• To provide and receive comprehensive handovers to and from the day team;

• Have an understanding of safeguarding and the needs of young people (and babies);

• To be able to build rapport easily with the young mothers;

• To be able to keep accurate records on a computerised system;

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

To protect the health & wellbeing of those receiving support from Framework and the wider community, any job offer is conditional upon the prospective post-holder having been vaccinated against Covid-19, or agreeing to do so during their six month probation period, except where such a requirement would be unreasonable in the circumstances.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

NO AGENCIES PLEASE.

NIGHT SUPPORT WORKER, PARK LANE, BASFORD, NOTTINGHAM

FRWK03 £17,189 -£18,661, 37 HPW (PLUS 7.5% ENHANCEMENT FOR HOURS WORKED BETWEEN 10 PM AND 7 AM), PERMANENT

Park Lane is a brand new Framework supported accommodation project for service users with enduring mental health problems, consisting of 11 self-contained units.

We are looking for an individual to contribute to the delivery of a comprehensive support package, enabling service users to develop the skills to empower them to live independently and avoid relapse.

This is an exciting opportunity where you can help shape the development of a new service.

You will:

• contribute to the delivery of a comprehensive support package to promote independent living, as well as support integration into the local community and provide opportunities for educational, employment and social activities

• be able to assess individual service user’s skills and needs, and work positively with risk

• have excellent communication skills and be able to build rapport with service users

• be resilient and manage stressful situations in a calm and positive way

• be dynamic and enthusiastic

• promote equality and diversity within the service

• provide a safe and secure environment for service users

• work in partnership with various agencies to maximise service delivery

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

To protect the health & wellbeing of those receiving support from Framework and the wider community, any job offer is conditional upon the prospective post-holder having been vaccinated against Covid-19, or agreeing to do so during their six month probation period, except where such a requirement would be unreasonable in the circumstances.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

NO AGENCIES PLEASE.

The YPSA Manager will be responsible for ensuring Progression Coaches provide an exceptional standard of coaching, youth work support to young people both within their homes and within their community setting.

We have ambitious targets for young people’s outcomes and the YPSA Manager will be driven to help achieve our vision that young people in the YPSA grow to see themselves, and be seen as, future change makers.

We are recruting for our South West and Vale position. 

We currently have an exciting opportunity for a Support Worker within our Female Accommodation Team. In this role, you’ll be supporting the women rescued from human trafficking, now residing at the safehouse accommodation, with everyday tasks; promoting their independence; empowering them in their recovery and assisting with their integration into the community. 

Responsibilities:

• Supporting the clients at the accommodation with everyday task; promoting their independence;empowering them in their recovery and assisting with their integration into the community.

• Welcoming new clients into service, carrying out initial inductions and supporting clients when moving on from the accommodation.

• Regular shift work shifts are 12pm-8pm, one of which will be a weekend shift at either of the two female safe houses.

• Creating and initiating activities with the clients – organising outings periodically. Helping the women develop skills, autonomy and confidence through engaging them in activities such as learning English language skills, building healthy friendships, cooking, budgeting and personal safety.

• Using the Computer Management System (CMS) to accurately and professionally record client information, ECAT entitlement support work, incident reports and any other information when needed in a timely manner

• Keeping the house clean and tidy on a daily basis and helping to ensure the smooth running of the day to day programme e.g. organising and attending appointments, managing issues that arise at the accommodation.

• Creating a safe and friendly atmosphere/environment in the house when on shift.

• Taking phone calls on behalf of clients and liaising with professionals that call or visit the accommodation.

• Help resolve any issues that occur with clients and working alongside caseworkers and management to best support a client.

• Adhering to all internal procedures regarding City Hearts, following any legislation and attending mandatory training.

• Promoting City Hearts in adherence to the terms of the contract – this may include attending events on behalf of City Hearts as a whole.

• Being flexible to cover last minute emergencies if they arise and carrying out standby shifts as the rota designates.

This role will provide intensive support to people who are now housed in temporary accommodation. Interventions are based on the principles of a Critical Time Intervention approach and the role will work to a CTI model in order to enhance the likelihood of a successful transition to more permanent accommodation andsustainment of tenancy.

It is an exciting time for us at HAB as a number of new projects are coming on stream.

We are looking for a number of experienced and skilled Support Officers.

We have been commissioned to provide housing related support to clients in several properties with the Borough of Barnet.

Aims for the Role

• To support people to move from temporary accommodation to being settled in the community, using a time limited phased support model – (Critical Time Intervention).
• To deliver person centred work; having an understanding of the problems of resettlement for people who have previously been rough sleeping, basing decisions and developing a plan which prioritises their goals and priorities
• Links to high quality information, advice and guidance on appropriate services and support(internal and external)
• Use a soft outcomes measurement tool to help clients see the progress they are making using the monitoring and evaluation system to record basic information and the achievement of hard and soft outcomes.

Recruiting Full/Part Time Support Worker to join our Young Peoples service in Ashford, Dover and Folkstone!

£20,380 per annum, 40 hours per week, £10,190 per annum, 20 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Look Ahead's Young People's service in Kent is commissioned and funded by Kent County Council to provide supported accommodation and floating support to children and young people aged between 16-24 who are in care or deemed as a 'child in need' or children and young people leaving care.
Young people are important to us. We support young people to realise their potential, enhance their life chances and to make the most of opportunities available to them.
We are looking for people who have a passion for working with young people, who understand the complexity of working with vulnerable young people and people who aren't afraid of rolling their sleeves up and getting in the thick of it! If this is you, then we'd love to hear from you! This role requires working on a rota basis - shifts include 8.00 - 4.00, 11.00 - 7.00, 1.00 - 9.00 and including weekends

Support Workers will provide support to customers to help them develop the life skills they require to enhance their life chances. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Managing a caseload as well as administrative responsibilities
- Supporting key customers to set personalised SMART goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Housing management tasks which include managing the voids process
- Engaging in learning and development activity to increase knowledge and skills
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are always adhered to and to uphold all health and safety responsibilities within relevant policies and local protocols
- Ensure that all other Look Ahead policies and procedures are adhered to
- Engage positively in reflective practice sessions with colleagues.
- Carry out other management duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead, including the management of other teams within the designated patch, or an alternative patch, if such a need arises

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Skills, Knowledge and Experience:

Essential:
- At least 1 year's experience of working with vulnerable children/young people with challenging behaviour
- Knowledge of the issues children and young people can face
- Knowledge of relevant children and young people's policies and legislation
- Good understanding of safeguarding
- Able to build professional relationships with customers and stakeholders
- Can demonstrate good professional boundaries when working with vulnerable children and young people
- Able to work according to a Rota/shift pattern, including evenings, weekends and bank holidays

Desirable:
- Car Driver
- NVQ Level 2 or equivalent
- Experience of working alongside social services and other statutory agencies

For more information or to apply, please visit our website.

Recruiting for a Support Worker to join our Young People and Care Leavers in Ealing!

GBP 22,568 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Minster House is a specialist semi-independent service for young people in and leaving care aged 16-21. The service provides a high level of support to young people with a variety of complex needs. The service is staffed 24/7 by a team of enthusiastic and caring support workers. The service aims to support young people to manage and address their various support needs and risks whilst also supporting young people to learn basic life skills and be ready to live independently.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- NVQ Level 3 or equivalent experience in the social care/charity sector

Desirable:

- Experience working with young people

For the full job description, please visit the Look Ahead website.

We currently have two full time Homelessness Support Worker vacancies within our service in St Albans working 2pm to 10pm shifts. The service provides overnight accommodation for up to 12 individuals and a day-time drop in service for people in housing need.

``Hello there, my name is Geoff. I became homeless about a year ago after losing my job, family and home, everything spiralled out of control. It was difficult for me; I had always been independent, making my own money, providing for my family... I never ever thought that this could happen to me. I didn`t know where to turn to get help. I heard about Open Door, went to the drop- in and that was the first step to getting my life back on track. I stayed in the night shelter and received 1 to 1 support and advice from the support staff I now feel confident about moving forward with my life."

About you

You will also be able to demonstrate:

• Positively engaged with and sustained appropriate relationships with individuals who are often unwilling to engage with services
• Delivered practical housing related support through structured link work
• Worked on own initiative and as a part of a team
• Acted calmly and responded professionally in stressful and difficult situations

The Benefits

About Us

How to Apply

Closing date:Monday 10th May 2021

We are an Equal Opportunities Employer.

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