St Martins is a specialist provider of supported accommodation for people who have Mental Health needs complicated by other areas of need, such as from learning disability, drug and alcohol addictions and forensic histories.

Support workers provide important practical and emotional help to service users and provide support to senior colleagues in delivering structured services that are created through our support planning processes.

You will be passionate about working with vulnerable adults, and you will work alongside our Project Workers to provide the best possible day to day service to our service users. This will include accompanying clients to appointments, encouraging them to budget, plan and prepare their own meals and help them progress on their path to recovery.

This post is subject to an Enhanced DBS Check.

Closing Date: 24/04/2020

Interviews to be held on a rolling basis

Please send a CV and covering letter (to include a supporting statement) via the button below.

Please also note that only shortlisted candidates will be contacted. 

Do you have experience or would like to develop your experience in working with vulnerable young people at risk of homelessness? Do you have availability to cover shifts across a range of days, evenings or nights? Then this could an ideal role for you.

Our 32 bed supported accommodation offers 16 – 25 year olds a safe place to stay whilst developing the skills that will enable them to go on and build an independent life.  Many of our residents have complex needs and the Centre offers a range of on-site services as well as working closely with a range of other agencies to provide specialist support that will enables residents to address the obstacles that they are facing and empower them to achieve more.

This is a varied role and an excellent way of gaining experience in the homelessness sector, specifically working with Young People. You will provide first contact, safeguarding and support to the residents in our Supported Accommodation. You will be responsible for controlling access to the building, dealing with emergencies, carrying out Health and Safety checks and communicating any concerns or events to the rest of the team. You will collaborate and support the team in their work with residents who may be facing complex issues such as; mental and/or physical ill health, challenging behaviour, substance use and offending.

Background
Cardinal Basil Hume founded the Centre in 1986; we offer a diverse range of services for homeless young people, families in need and the local community on one site.  The Centre enables people to gain the skills and support they need to overcome poverty and homelessness.  We have 32 bed supported accommodation and also 5 move on flats all on one site. We are recruiting for Casual Hostel Support Workers who are able to cover for permanent staff absences such as annual leave or sickness. You will be able to work a variety of shifts across a wide range of days, being available to cover shifts as and when required.
 

Person Specification:

Experience

• Some experience of dealing directly with the public and/or clients or costumers in a busy service environment.
• An understanding of, and empathy with, the issues faced by homeless or vulnerable housed people, particularly Young People.
• Experience in using your initiative and making appropriate decisions when faced with emergencies or unexpected situations.

Skills, Knowledge and Abilities

• A non-judgemental approach to working with people experiencing homelessness.
• Ability to show insight, openness, maturity and stability in the face of pressure
• Able to follow procedures accurately and keep simple records to demonstrate completion of tasks.
• Understanding of the need for confidentiality and discretion at work.
• Experience of Safeguarding.
• Basic IT skills; ability to log on to systems to input simple information and type emails.

The following are required of all roles within the Hostel:

• Genuine interest in and commitment to Cardinal Hume Centre’s work and client group.
• An understanding of and commitment to diversity & equality.

TERMS AND CONDITIONS:

Contract type:  Rolling Casual Contract
Hours:  Variable. You will be offered work if it becomes available and will be given reasonable notice of available work. You are not obliged to accept any shifts offered to you.
Salary:  £10.78 per hr plus accrued holiday pay (equates to £12.08 p/h)
Application deadline:  Recruitment on on-going basis
Other benefits:  The Centre provides an auto-enrolment pension scheme for staff who are eligible and will match employee contributions up to a maximum of 6%.

The Centre requires all its staff and volunteers to respect the ethos of the Centre and to be in sympathy with its aims and objectives. 

A commitment to respecting and implementing the Centre’s Equal Opportunity Policy is also expected. 

The Centre requires its staff to recognise the valuable role that volunteers play in the work of the Centre and to welcome and support volunteers with whom they work.

The Centre requires all its staff and volunteers to undertake an appropriate level of DBS or police check.

How to apply

If you are interested in this role, please view the full job description below. You will need to submit your CV and a covering letter to demonstrate how you meet the Person Specification. Please also download, complete and send the Equal Opportunities Form and the Rehabilitation of Offenders Act form below.

This is a great opportunity to join Branches Hostel. Why?  Because we are developing the range of services we provide to former rough sleepers and homeless people.  As a result, we are looking to recruit an exceptional person to join our Support and Resettlement Team.

We have a 27-bed hostel providing short-stay accommodation for people with multiple complex support needs including mental health and substance misuse. The candidate appointed will bring first rate communication skills, and a thorough knowledge of the specific support needs of former rough sleepers and homeless people. 

If you are interested, have a read through our recruitment pack. You’ll find all the information you need in there to decide whether this is the organisation for you and whether you have what we are looking for.

We look forward to talking to you about the role you can play in our future.

Closing date – Tuesday 24th March by 5pm.

Interviews – Tuesday 31st March and Wednesday, 1st April.

Recruiting a Team Leader/Support Worker (10 Month-Maternity cover) to join our Mental Health Service in Slough!

GBP 23,166 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Hope House provides support for 16 customers overall, we have two sites Hope House (10 bed supported housing) Doddsfield Rd (6 flats independent living with floating support).
Hope House - Support hours 24 hours 7 days per week (with sleep-ins)
Doddsfield Rd - Floating support (during working hours)

Job Overview:

We are recruiting a Team Leader/Support Worker (Maternity Cover - 10 Months) to work with supporting staff/customers.

We are a small team; a lot can be learned based on structure in place. Team Leader will work closely with Contract Manager, supporting with customers assessment, day to day running of the team and other operational expectations within a Team Leader Role. We work closely with Slough Community Mental Health Team (SCMHT) we also have a designated Occupational Therapist working along side supporting staff. Customers also attend Hope College which is facilitated via Slough Mental Health Team as part of their recovery process needed in preparation into independent living.

This is a great opportunity for a Support Worker or Senior Support Worker wanting to gain exceptional experience within the mental health field, based on the solid working relationship with (SCMHT). We have since implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:

- Experience working in mental health

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting for a Support Worker to join our Young Peoples Service in Berkshire!

GBP 19,845 per annum, working 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Holly House is supported housing for 35 vulnerable young adults aged 16-25. You will provide housing related support to a caseload of low to medium needs individuals to assist them in gaining independent living skills. You will be signposted to work with external agencies to ensure a person centred support package is in place. Support needs may include mental health, substance misuse, care experience, and complex needs.

Job Overview:

Support Workers will provide Housing Related Support to customers to help them develop the life skills that are required to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload, administrative responsibilities and ensuring the service is staffed as per rota requirements
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Signposting to external agencies to assist in addressing all aspects of support needs
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essentials:

- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

- Experience working with young people

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting for a Support Worker to join our Young Peoples Service in Acton!

GBP 21,944 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

Minster House is a specialist semi-independent living (SIL) service for young people in and leaving care aged 16-21 providing a high level of support to young people with a variety of complex needs. The service supports six young people who can be referred from any local authority. The service is staffed 24/7 by a team of Support Workers and Night Support Workers. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent experience in the social care/charity sector

Desirable:

- Experience working with young people

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting for a Support Worker to join our Mental Health service in Newham!

GBP 21,944 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Newham Mental Health provides specialist floating support for 40 people with enduring mental health support needs living in the community and Flying Angel building. The service is available five days a week, with each customer typically receiving between one and six hours' face-to-face contact time every week, depending on their needs. Referrals come via the Assertive Outreach Service, Early Intervention Service, MH Placement Team, Community Recovery & Rehabilitation Service and Psychiatric Acute Community Team.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of the Support Workers/ management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
- Work as part of a team, working in shifts, having an individual case load, but also supporting customers that are designated to the service.

This isnot an exhaustive list of all the duties and responsibilities that may berequired from time to time and is subject to change in accordance with theneeds of Look Ahead.

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

- Experience in working with people with Mental Health issues

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting a Specialist Support Worker to join our Mental Health Service in Tower Hamlets!

GBP 23,000 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more. This role is working 40 hours per week.

Teresa House and Hamlets Way provide supported accommodation for customers with mental health needs who require a high level of support. Teresa House is a high support, fast stream mental health service, from which customers are expected to move on within two years. Hamlets Way is a high support, slow stream mental health service with customer move on expected within four years. Each service is made up of 16 units and operates 24 hours a day. The role requires shift working including weekends and evenings, but there are no sleep ins required at the service.

Job Overview:
Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

Key Responsibilities:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
- Carrying out reflective practice within the team
- Leading on monthly resident meetings
- Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:
Essential:
- NVQ Level 2/3 or equivalent with some or equivalent sector work experience