Accounts Officer Jobs in Home Based
Are you a strong financial leader with a passion for the natural environment and the ability to galvanise teams to deliver ambitious goals?
Avon Wildlife Trust is looking for an exceptional individual to become our new Director of Finance and Operations. You will be a finance leader with broad commercial acumen. strong people management skills and the appetite to drive and hold accountability for the Trust’s membership and income growth ambitions.
The Trust has exciting plans to create and restore habitats, enable people to take action for wildlife, and secure more land for nature for wildlife across the West of England.
As Director of Finance and operations, you will be at the heart of our organisation’s success.
You will:
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Lead AWT Group’s financial planning, operations and accounting
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Ensure effective management of the Trust’s people and resources
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Drive development of the Trust’s fundraising and commercial activities
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Work with the CEO and Leadership Team to develop, implement and periodically review the Trust’s strategic and financial plans
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Work closely with all Departments to ensure effective financial and operational processes, support financial planning and inform future decisions.
If this is you, we look forward to hearing from you.
We want to see nature restored on a grand scale across the Avon region. We have big plans between now and 2030 to see this happen.
The client requests no contact from agencies or media sales.
Location: Hybrid home working and Office based (currently Hammersmith, likely move to Farringdon autumn 2024)
Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with people who have current or recent experience of financial hardship and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities employer, we are committed to equity, diversity, inclusion and belonging and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
Our vision is that everyone in the UK has financial security so they can thrive.
Our purpose is to offer support to those of us facing financial shocks and together challenge the systems and perceptions that cause financial insecurity.
This role involves supervising risk management, overseeing the charity’s approach to contracts, and leading a small team dedicated to enhancing business support throughout the charity. If you're passionate about making a difference and are ready to contribute to our purpose, we'd love to hear from you. Apply now and be part of a team dedicated to creating positive change.
About You
As our Group Head of Governance, you'll step into a dynamic role within our CEO Office, shaping the future of our organisation. You'll be instrumental in steering Turn2us and Elizabeth Finn Homes towards excellence in governance. Your expertise will ensure that we not only meet but exceed legal and regulatory standards, setting a gold standard in corporate governance. From board secretariat excellence to robust risk management, you'll lead the charge, guiding our organisation to new heights of efficiency and accountability.
With your exceptional communication skills and strategic mindset, you'll elevate our governance practices. Your commitment to equity, diversity, inclusion, and belonging will infuse every aspect of your work, fostering a culture of inclusion and dignity.
From managing board secretariat matters to driving continuous improvement in governance practices. You'll lead by example, inspiring our team to embrace operational excellence and embody our values. Together, we'll ensure that safeguarding is not just a policy but a guiding principle in everything we do.
If you're passionate about social justice and ready to take your career to new heights, we want to hear from you. Join us at Turn2us, where every day brings new opportunities to create a brighter, more equitable future. Apply now and be part of a movement that's changing lives, one step at a time.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of four days a month. Some roles, including the Group Head of Governance are required to be in the office more often than others and this will be agreed with the hiring manager upon starting.
Please note that all job offers are subject to two to three satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 11.59pm, 4th June 2024
Interview date: TBC
The client requests no contact from agencies or media sales.
Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities’ employer, we are committed to equality, inclusion and diversity and the value people from different backgrounds bring to a team. If like us you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
The vital work of the charity is partially enabled by income generated through fundraising; from supporter engagement and community events and activities, as well as philanthropic sources, such as trusts and foundations, and major donors.
As Supporter Engagement Officer you’ll play a key role in helping us to engage new and existing supporters as well as helping to deliver first-class stewardship to retain support and build trust. In addition you will develop appeals and communications that engage and inform supporters which help to raise more voluntary income.
Directly supporting the Direct Marketing and Legacy Manager and working closely with all of the Supporter Engagement team it would be beneficial if you have previous experience or an interest in Fundraising. Being a confident communicator with a “can-do” approach is essential as well as being able to demonstrate proven administrative skills, the ability to manage a varied workload and be highly organised.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month.
Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 20th May 2024
Interview date: 23rd May 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to support Blood Cancer UK to secure high-value philanthropic income that will help beat blood cancer? Then this role is for you.
This is a really exciting time to join the Major Gifts team at Blood Cancer UK. Over the last three years we have seen significant income growth in this area, enabling us to invest more money in life-saving research.
We’re looking for an ambitious and resilient member of the team who will help drive forward new opportunities for income growth in the team, and provide a first class stewardship experience for our supporters. You might have existing experience working with high-value donors, however we are also open to candidates who have transferable experience from other areas – for example a sales or account management background.
We offer a truly agile and flexible working environment alongside other excellent benefits including 5 wellbeing days a year. If you’re looking to work in a collaborative, supportive and ambitious fundraising team then we would love to hear from you.
The client requests no contact from agencies or media sales.
This entry level role into a humanitarian sector charity will support the planning, delivery, and evaluation of UK- and overseas-delivered surgical, anaesthesia, obstetrics/gynaecology, and nursing courses, will administer our medical teaching faculty, and will support all other aspects of the Foundation’s business as they relate to its international programmes.
We recognise that the right person might come from a background that has not enabled them to gain the advantages sometimes available to others. We therefore choose not to specify precise requirements but believe that this role will suit people whose qualifications, skills, attributes, interests, and experience include some or all of the following:
· Knowledge of, and keen interest in, public health, current affairs, the humanitarian sector, and international relations.
· Ability, personal resilience, and willingness to travel to high-risk countries to facilitate programme delivery, which – as things stand – involves approximately 7 weeks of international and 2 weeks of national travel per year.
· Willingness to travel outside of normal office hours.
· Proven ability to manage own workload, organising and prioritising tasks to meet deadlines.
· Good communication, interpersonal and writing skills.
· An ability to manage time-sensitive work in a fast-paced environment.
· Excellent organisational skills with an ability to establish tools for effective workload management.
· Willingness to grow with the role.
The client requests no contact from agencies or media sales.
Who we are:
The Dalit Solidarity Network is a small human rights organisation working to eliminate caste-based discrimination in the UK and South Asia. Registering as an official charity in 2003, Dalit Solidarity Network UK continues to grow as an effective campaigning and advocacy organisation, working on the issue of caste discrimination in the UK and being an active player in the global movement. Our major areas of work include documenting 'everyday casteism', building capacity of businesses to address caste-discrimination in overseas supply chains and UK operations and working with UK Higher Education Institutions to protect against caste-discrimination.
About the role:
We are seeking a part-time Office Administrator for 2 days/week, initially for one year with a possibility of renewal. The hours can be worked flexibly with prior agreement of the Director. Hybrid-working arrangements (from home and on site) will be considered.
Main responsibilities:
Administration:
· Responsible for day-to-day administration and office management and providing secretarial assistance to the Director & diary management.
· Maintenance of files and records both physical and computerised system filing and computerised database systems and email lists.
· General office management including scheduling meetings, arranging travel, managing expenses, liaising for office management, ordering office supplies, etc.
· Organise and take minutes for key meetings – including quarterly Board meetings and AGM.
· Undertake such duties and responsibilities appropriate to the role as the Director may request.
Communication and Outreach:
· Maintain and update DSN-UK website and social media, coordinate internal and external information-sharing and communication with stakeholders and network partners.
Finance and Accounts:
· Responsible for maintaining records of all financial transactions and reconciliation of all bank statements.
· Assist in the preparation of budgets for donor proposals to ensure all relevant costs are included and that the budget is accurate and comprehensive.
Person specification:
Essential:
- Experience of working in an office providing admin support, including the ability to use Microsoft Word, Excel, and Outlook
- Experience of management of spread sheets for budgeting, financial analysis and reporting
- Good digital communications skills - including writing emails, newsletters, and drafting web copy, demonstrating good written and oral communications skills in English
- Knowledge and experience of mass email tools and systems
- Experience in taking formal minutes or notes
- Ability to carry out instructions quickly and accurately
- Good interpersonal skills
- Excellent attention to detail
- Ability to work on own initiative and sometimes unsupervised
- Ability to work as a member of a very small team
- Ability to work to deadlines.
Desirable:
- Experience of updating, managing and maintaining a website and social media platforms
- Experience of working in the UK Voluntary Sector.
Benefits: The Office Administrator is entitled to 25 days annual leave (pro rata, not including bank holidays). Pension scheme with matched contributions of 5%. Hybrid and flexible working of 14 hours/week.
Location: Hybrid working with options for flexibility to work from home - the postholder will be expected to work from our central London office periodically, e.g. 1 day per 2 weeks.
Interviews: Interviews will take place in the week commencing 1 July 2024.
How to apply: To apply, please send your CV and a supporting statement. Candidates will be expected to provide proof of the right to work and reside in the UK.
The client requests no contact from agencies or media sales.
Project Finance Officer | London - Hybrid | Permanent | £46,000 - £48-000 + Benefits
For a global NGO, we're recruiting a Project Finance Officer. Reporting to the Project Finance Manager, this role will run efficient programme financial accounting, financial management and financial reporting processes for donor funded programmes and grants. This role will support the full life cycle of grants, from donor proposal to final reporting and will work closely with Finance and Programme teams as well as in-country staff, partner agencies and external Donors.
What you'll be doing:
- Financial planning, and financial management for grant funded programmes
- Monitoring budgets, cash-flow, and donor compliance reporting
- Maintaining the grant tracker, cost recovery process and cash balance management
- Preparing monthly performance dashboard reports and quarterly cash balance reports for grant programmes
- Working with in-country teams to ensure effective grants management and compliance i.e., ensuring all grants are recorded and monitored, and that grant codes are correctly set up
- Reviewing proposal budgets, liaising with the Programmes team, ensuring compliance with donor requirements
- Timely submission of cash requests for Donor contracts and sub-grant agreements
- Preparing donor sub-grant agreements with field units, and partners
- Supporting the preparation and follow-up of internal and external grant audits
- Training and capacity building sessions for in-country teams
What you'll offer:
- Experience working with EC, ECHO, FCDO, or equivalent with understanding of compliance restricted funding and grants rules and regulations
- Strong experience of financial accounting, financial reporting, and financial management
- Strong experience of budgeting, forecasting and cash-flow management
- Experience working for international NGOs or donor agencies including field-level implementation
- A proactive, inquisitive mindset and the ability to work autonomously
- Excellent communication and presentation skills, especially when partnering with non-finance teams and in-country programmes staff.
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As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Strathclyde would like to appoint an early career fundraiser to the role of Alumni Fund Officer, working within its established and successful Alumni and Development team. This role will deliver fundraising programmes to support the University’s Alumni Fund – a fund which is championed by many thousands of our graduates, and which supports the whole student experience.
You will deliver a range of fundraising projects including an annual student telethon campaign, direct mail, and digital projects (including Giving Day campaigns). Working across the University, you will develop close and supportive relationships with senior staff and talented students alike.
The University’s Alumni Fund helps students to have an outstanding student experience by funding a range of projects including scholarships for students in need; community programmes; international experiences; learning resources and student-led projects. You will raise awareness of the Fund to the student community, and you will manage the funding application process, taking an active role in awarding funding to successful projects.
This is an exciting time to be part of the Alumni & Development team at Strathclyde in the University’s Diamond Jubilee anniversary, celebrating its achievements and its future ambitions for its students, research, and teaching.
You will have a strong interest in fundraising, ideally looking to take the next step in your career as a fundraising professional. You will also have strong project management and administrative skills and the ability to create powerful content which introduces donors to the need for the Alumni Fund at Strathclyde and its positive impact for our students.
Formal interviews for this post will be held on 13/06/2024.
The client requests no contact from agencies or media sales.
Business Support Officer - Stroud
Location: Stroud, GL10 2LQ
Discipline: Care and Support
Job type: Permanent
Working Hours: Full-time
Salary: £23,559.00 per year
Expiry date: 01 Jun 2024 23:59
Do you have administration experience? Would you like to work for a dedicated charity that support individuals with learning disabilities to live the best life possible?
At Hft, we are recruiting for a Business Support Officer to join our team. The Business Support Officer will be a lead for our Oxfordshire services, and will be based in Stroud, Gloucestershire. The role will consist of administration around finance, employee engagement and office management - see more about the role below. You may occasionally be required to travel to other locations within the regions, as agreed with your manager. Possession of a full EU/UK driving licence and use of your own vehicle is essential
Apart from a rewarding career, what's in it for you?
There are a range of benefits and career development opportunities at Hft. We’ll give you a comprehensive induction, full training, and support along the way.
As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to Telus Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.
What else?
- Annual Leave: 33 days (including 8 days statutory bank holidays
- Qualification in Business Administration Level 3 or similar, if you do not already have a relevant qualification
- Wage incentives: 20% bank holidays’ allowance with an increased rate of 50% for Christmas Day, Boxing Day and New Year’s Day. 10% Overtime allowance for hours worked over 37.5 per week.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- Family friendly policies – term time only contracts, part time, annualised and compressed hours. Generous return to work bonus following maternity leave.
About you
You will have previous administration experience and strong IT knowledge, including experience of using Microsoft Office with the ability to produce reports and presentations within Excel, Word and PowerPoint.
Good financial understanding of management accounts including working knowledge of purchase and sales ledger as well as petty cash, credit card reconciliation is key.
You will have a strong understanding of GDPR and experience managing sensitive data including workforce documentation. You thrive in a fast-paced environment, where priorities frequently change and you are keen to learn and adapt to new systems and processes all while maintaining attention to detail and accuracy.
We are really passionate about what we do and look for likeminded individuals with a positive attitude to people with learning disabilities!
About the role
As a Business Support Officer, you will support individual areas and provide positive and timely business support for the Care and Support function to meet their delivery of organisation business processes. This will include finance, data gathering, employee engagement/support (on-board/off-board) as well as mobile phone device management and registered area office management.
Whilst individual roles will be based locally within an area office (within the geographical region), the Business Support Officer will be part of the wider Business Support team for the Region and will report to the respective Regional Business Support Manager who will determine working patterns in collaboration with the Registered Area Managers.
Responsibilities include
- Invoicing and PO support
- Raising invoice recharges and journals including for example, online purchases for people we support, emergency cash advances, fuel, mileage and service car leases
- Income returns and support local banking
- Credit card reconciliations
- Petty cash management
- Fundraising income support
- Reward and Recognition support including for example, localised support for GEM vouchers, Refer a Friend process support and any other related organizational reward and recognition initiatives.
- Daily operational tasks e.g. answering the phone / responding to emails
- Dealing with support queries and redirecting appropriately
- Looking after incoming and outgoing post
- Liaising with visitors and contractors
- Employee / engagement support
- Fleet management support
- Agency support
- Health and safety management
- and other tasks as required.
If you are interested in working at Hft and you would like to make a difference, please apply today!
Apply Now
REF-213798
Key responsibilities
Reporting to the Board of Trustees, the Executive Director is responsible for shaping and driving the work of the organisation, in line with its mission, vision, and strategic plan.
The Executive Director has responsibility for the effective management and financial sustainability of the organisation; for leading the team and developing HRI’s strategic vision and operational plans; for representing the organisation to external stakeholders and the media; and for championing an inclusive and collaborative culture that foregrounds racial justice and diversity. The Executive Director must also fulfil all the legal, ethical, fiduciary and financial obligations of the role.
The Executive Director’s key responsibilities are:
Organisational leadership and governance
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Shape, drive and champion the organisation's vision, strategy and big picture thinking
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Maintain HRI’s role and reputation as a leading international influencer and convenor in the field of harm reduction and human rights
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Provide strong, clear and proactive leadership on racial justice and Equity, Diversity and Inclusion (EDI)
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Champion an inclusive, collaborative, high performance culture that attracts, retains and motivates a diverse, expert staff team
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Build and maintain relationships with key external partners and stakeholders, including NGOs, networks of people who use drugs, donors, UN agencies, national governments, and opinion formers.
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Represent and promote HRI at its own and other conferences and networking events, United Nations fora, donor meetings, key civil society initiatives, and in the media.
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Facilitate the Board of Trustees’ active engagement in scrutiny, strategic planning, and resourcing and financial management
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Keep the Board fully informed of the overall health and performance of the organisation, and all relevant factors influencing this
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Ensure the smooth operation of Board meetings and maintain a strong, balanced Board, with effective succession planning
Financial Management and Fundraising
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Develop a realistic annual budget and operational plan for approval by the Board and prepare budget revisions as needed
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Ensure provision of regular financial management, monitoring and reporting to the Board
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Provide financial risk assessment reports and mitigation strategies to the Board in a timely fashion
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Ensure the financial sustainability of HRI and its capacity to achieve its strategic objectives
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Devise and implement fundraising strategies and plans to ensure that the organisation can meet its operational budgetary needs
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Identify and engage with fundraising prospects and sources, and cultivate relationships with current and prospective funders
Operational and Management
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Oversee all aspects of programme planning development and evaluation
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Ensure that all programme components are strategically coordinated and contribute to overall organisational objectives
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Oversee further development of a communications strategy that positions HRI effectively, protects its reputation, and identifies opportunities to promote its key messages and activities
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Recruit and manage staff, and ensure appropriate organisational structures with clear roles and responsibilities
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Ensure regular performance evaluations, feedback loops, and training and professional development and education for all staff
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Manage administrative matters relating to staff, including legal and health and safety requirements, and required policies and processes
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Oversee risk management and legal activities: letters of agreement, contracts, leases and other legal documents and agreements
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Implement appropriate policies, including internal controls and accounting standards and procedures
The client requests no contact from agencies or media sales.
Rent Income Officer
London, Tower Hill Agile and Home Working
£39,227 - £42,618
Are you interested in working for a leading housing and homelessness charity and using your rent income knowledge and experience?
Our client is looking for 2 experienced Rent Income Officers (Rent Service Partner) to join their dynamic and friendly Rent Service Team. This busy team processes Housing Benefit payments from 55 local authorities in the UK for up to 4000 St Mungo’s residents; and collect over £45 million in rent and service charge plays a key role in the organisation to support clients to rebuild their lives.
In the role of Rent Service Partner, you will:
- Deliver a high quality rent collection and arrears recovery service, supporting our clients by working towards minimising rent arrears and maximising client income.
- Oversee a busy and varied case load of rent arrears cases ensuring outcomes are achieved in a timely manner.
- Use your attention to detail and expert knowledge to complete accurate court applications and present cases to court.
- Provide an accurate, sensitive and responsive rent account enquiry and information service.
- Work closely with key stakeholders, being the lead liaison with Local Authorities for a designated caseload.
In this role you will be required to work flexibly for at least 2 days per week from their office in Tower Hill, London. This allows for training, team building, line management and other relationship building opportunities. They support a flexible approach to work with opportunities for agile working for the rest of your week, from home.
About you
They are looking for people with experience of working in a rent service, income collection or credit control team, with good problem solving skills and the ability to work as part of a team. If you can demonstrate the below, we encourage you to apply.
- Proven experience of using prioritisation and organisation skills to oversee a busy case load of rent arrears cases.
- Knowledge of the court system and legal process relating to debt recovery, and experience of presenting cases to court.
- Excellent communication skills with the ability to build effective liaison with tenants to provide quality advice and support, as well as other internal and external stakeholders.
- Proven ability of using relevant software packages (e.g. Pyramid Rent Accounting) and other IT applications and databases, such as Microsoft Office to support effective working practices in a busy target driven role.
Closing date: 10am on 10 June 2024
Interview and assessments on: 24-25 June 2024
Our client is committed to creating a diverse and inclusive workplace. They strongly encourage applications from all under-represented groups.
Discipline: Care and Support
Job type: Fixed Term
Salary: £23,559 per annum (pro rota)
Expiry date: 01 Jun 2024 23:59
Do you have administration experience? Would you like to work for a dedicated charity that support individuals with learning disabilities to live the best life possible.
Fixed term contract (6 Months)
At Hft, we are recruiting for a Business Support Officer (Part-time)to join our team. The Business Support Officer will be a lead for our Edenbridge services, and will be based in Edenbridge. The role will consist of administration around finance, employee engagement and office management - see more about the role below. You may occasionally be required to travel to other locations within the regions, as agreed with your manager. Possession of a full EU/UK driving license, with your own transport and prepared to use and insure for work purposes, is essentialfor this role. This is a part-time role for 22.5 hours a week.
Apart from a rewarding career, what's in it for you?
There are a range of benefits and career development opportunities at Hft. We’ll give you a comprehensive induction, full training, and support along the way.
As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to Telus Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.
What else?
- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Qualification in Business Administration Level 3 or similar, if you do not already have a relevant qualification
- Wage incentives: 20% bank holidays’ allowance with an increased rate of 50% for key dates over Christmas.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- Family friendly policies – Part time, annualised and compressed hours. Generous return to work bonus following maternity leave.
About you
- You will have previous administration experience and strong IT knowledge, including experience of using Microsoft Office with the ability to produce reports and presentations within Excel, Word and PowerPoint.
- Good financial understanding of management accounts including working knowledge of purchase and sales ledger as well as petty cash, credit card reconciliation is key.
- You will have a strong understanding of GDPR and experience managing sensitive data including workforce documentation. You thrive in a fast-paced environment, where priorities frequently change and you are keen to learn and adapt to new systems and processes all while maintaining attention to detail and accuracy.
We are really passionate about what we do and look for likeminded individuals with a positive attitude to people with learning disabilities!
About the role
As a Business Support Officer, you will support individual areas and provide positive and timely business support for the Care and Support function to meet their delivery of organisation business processes. This will include finance, data gathering, employee engagement/support (on-board/off-board) as well as mobile phone device management and registered area office management.
Whilst individual roles will be based locally within an area office (within the geographical region), the Business Support Officer will be part of the wider Business Support team for the Region and will report to the respective Regional Business Support Manager who will determine working patterns in collaboration with the Registered Area Managers.
Responsibilities include
- Invoicing and PO support
- Raising invoice recharges and journals including for example, online purchases for people we support, emergency cash advances, fuel, mileage and service car leases
- Income returns and support local banking
- Credit card reconciliations
- Petty cash management
- Fundraising income support
- Reward and Recognition support including for example, localised support for GEM vouchers, Refer a Friend process support and any other related organizational reward and recognition initiatives.
- Daily operational tasks e.g. answering the phone / responding to emails
- Dealing with support queries and redirecting appropriately
- Looking after incoming and outgoing post
- Liaising with visitors and contractors
- Employee / engagement support
- Fleet management support
- Agency support
- Health and safety management
- and other tasks as required.
If you are interested in working at Hft and you would like to make a difference, please apply today!
Apply Now
REF-213 868
Summary
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
- Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service.
- Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service.
- Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly .
- Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team.
- Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties.
- Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information.
- Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance.
- Managing retention and disposal of information and files in line with GDPR and departmental policy.
- Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary.
- Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team.
- Create new and amend existing third-party details and ensure the accuracy of recorded information
- Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax.
- Provide supporting information to clarify property status and request amended accounts to reflect this.
- Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties.
- Challenge where necessary, to ensure value for money and quality of service from suppliers.
- Manage meter move requests and arrange prompt payment whilst liaising with all involved parties.
- Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements.
- Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data.
- Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise.
- Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges.
- Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution.
- Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks.
- Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports.
- Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly.
- To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams.
- Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance.
- Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed.
- Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required.
- Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood.
- Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done.
- To organise your work to meet key objectives, on time and to agreed standards.
- Seeking continuous improvement in the way we deliver services.
- Responsible along with team members for ensuring continuation of service in the absence of other staff.
- Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks.
- Excellent attention to detail and methodical approach to checking information and detail.
- Proven experience of operating in a customer facing multi-channel / service environment.
- Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team.
- To work collaboratively with and through others. Supporting the wider team with clear communication and direction.
- Experience of having worked in a fast paced, customer focused environment.
- Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL
- Excellent levels of literacy and numeracy
- High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times.
- Strong time management skills
- A positive attitude and ability to adapt to changes, enabling business growth and change
- Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service.
- Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
- Ability to build strong relationships
- Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others
- Strong oral and written communication skills to work effectively with colleagues, customers, business partners and stakeholders
- Strong analytical skills with the ability to collect, organize and analyse, significant amounts of data with attention to detail and accuracy
- Creative and innovative thinking with the ability to develop new systems, procedures and solutions
- Experience of accounting processes including management of purchase orders and other related tasks
- Knowledge of SAP financial systems and Aareon QL Housing Management System would be beneficial.
- Previous experience of working in a housing or charity setting.
- A salary of £33,382 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
- Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies
We mobilise the PhD community to support students from less advantaged backgrounds to access the most competitive universities and succeed when they get there. We work with students who, because of their family income, parental history, or the postcode they live in, are at risk of missing out on the life-changing opportunities linked to higher education.
We are excited to be recruiting a School Partnerships Officer to join the School Partnerships Team. You’ll work to deliver the goals set out in Join the Club, our ambitious strategy for 2021-2026, specifically building partnerships with schools to deliver our school facing interventions.
Your job will be to raise awareness of our programmes and transform expressions of interest into school partnerships. You will be responsible for a geographical area, creating a sales and partnerships plan and proactively reaching out to schools to generate opportunities and convert them into sales and signups. You will use your relationship building, influencing and selling skills to engage schools, trusts and networks to fulfil our charity mission in your area. If you are passionate about communicating with different audiences, quickly building relationships, and meeting ambitious targets that have a huge social impact, this could be the perfect role for you. This role will require you to become an expert on our programmes so that you can confidently discuss their features and benefits with key stakeholders. This isn’t about administering a process; it’s about understanding the needs of the schools and pupils in your area and how our programmes can support their priorities. You will be tenacious and empathetic in equal measure. You will also work to improve the efficiency of our internal systems, so teachers have the best experience communicating with us.
The role will report to the Director of School Sales and Partnerships. It can be based at any of our four Brilliant Club offices, located in London, Birmingham, Leeds and Cardiff.
About You
The role will best suit someone who has:
- Experience of partnership building or selling a programme, product or service to schools, trusts, or other education sector stakeholders
- Resilience, tenacity and target driven motivation in a challenging marketplace
- A desire to positively impact social justice via charity sales
- Knowledge of UK education system- school, college and/or university sector
- Experience of using CRM systems, such as Salesforce
- A demonstrable passion for furthering The Brilliant Club’s mission.
The client requests no contact from agencies or media sales.
Whether it’s our pilots, fire crew or charity team, every member of our workforce has a vital part in providing London with our service. London’s Air Ambulance Charity offers a hybrid way of working with central London offices, continuous professional development, wellbeing packages and family friendly employment policies.
This is an exciting time to join London’s Air Ambulance Charity. We are in the midst of the largest appeal in our history aiming to raise £15 million by Autumn 2024 to replace our two helicopters, and at the end of the year we will be launching our new 15-year strategy which will set the direction for the service until our 50th anniversary.
Who are we looking for?
You will be a determined and passionate individual who wants to make a real difference to critically injured patients in London. You will have experience in developing and delivering robust supporter engagement, acquisition and retention campaigns.
The purpose of the Senior Direct Marketing Officer’s role is to deliver and evolve the acquisition and retention strategy, inspiring the people of London to become long-term supporters of the Charity.
Working closely with the Senior Direct Marketing Manager, you will manage campaign activity, from briefing through to execution, as well as identifying opportunities for improvement within the programme, particularly with regards to retention and delivery of the supporter journey.
You will be responsible for multi-channel donor acquisition, retention, upgrade and cross-sell campaigns across digital channels, print, telephone and provide occasional support to our successful Face to Face programme. You will take ownership of the delivery of our supporter journey for our regular donors, cash, lottery and raffle players – with huge scope to make a big impact in this area.
The role is offered on a full time, permanent basis. Although the post is based at Mansell Street, LAA offers a hybrid working arrangement.
We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The client requests no contact from agencies or media sales.