The Operations Support Coordinator helps people with sight loss to live the life they choose by delivering a professional and pleasant work environment within our regional centres or community teams. Ensuring that anyone engaging with the local office whether in person or through virtual means will experience high standards of customer service, people-centred service and efficient professional and administrative support.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. 

We recognise that the world looks a little bit different since the pandemic. Therefore, we’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. For this role, there may be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people. 

Diversity 
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding 
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• A comprehensive knowledge of GDPR regulations.

• Computer literate with advanced skills in the Microsoft Office suite (Outlook, Excel, Word, PowerPoint).

• Basic understanding of Health and Safety legislation.

• Clear understanding and experience of safeguarding.

• Experience in a customer service role, and/or office/administration role.

• Completing basic H&S risk assessments.

• Experienced in the use of CRM systems.

• Excellent verbal, written, and reading skills required for communications. Good level of mathematics required for financial data processing.

Desirable 

• Lived experience of vision impairment (either self or direct family member).

• Experience of dealing with complex queries and/or complaints.

• Knowledge of Salesforce or CARE database.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply 

Applications need to be made using the online application form, accessed using the ‘apply’ button above. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. 

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

The Operations Support Coordinator helps people with sight loss to live the life they choose by delivering a professional and pleasant work environment within our regional centres or community teams. Ensuring that anyone engaging with the local office whether in person or through virtual means will experience high standards of customer service, people-centred service and efficient professional and administrative support.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. 

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people. 

Diversity 
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding 
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements:

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• Experience in a customer service role, and/or office/administration role.

• Completing basic H&S risk assessments.

• Experienced in the use of CRM systems.

• A comprehensive knowledge of GDPR regulations.

• Basic understanding of Health and Safety legislation.

• Clear understanding and experience of safeguarding.

Desirable 

• Lived experience of vision impairment (either self or direct family member).

• Experience of dealing with complex queries and/or complaints.

• Knowledge of Salesforce or CARE database.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply 

Applications need to be made using the online application form, accessed using the ‘apply’ button above. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. 

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

ACCOUNTS PAYABLE OFFICER

Salary: £23,000 per annum + benefits

Contract length: Permanent

Location: Stratford w/ high-flex

Closing date: Wednesday 8th December 2021, 23:55*

* Please note that we may close this role early should we receive enough interest, therefore early application is encouraged to avoid disappointment.

Are you a self-motivated and sharp minded individual with strong relationship management skills and an interest in finance that can help us beat cancer?

Why we need you

We have an exciting opportunity for you to join us as an Accounts Payable Officer. We need you to complete our processing activities accurately and efficiently, ensuring that Internal Controls are adhered to and that Service Level Agreement (SLAs) and KPIs are achieved. Further to this, we need you to provide an excellent level of customer service to a number of internal and external stakeholders.

What will I be doing?

Make an impact every day by…

• Processing high volume Purchase Order and Non-PO invoice transactions, non-staff expenses and other applicable AP transactions in an accurate and timely manner

• Overseeing the invoice matching process and managing any mismatches or discrepancies

• Assisting with the opening and distribution of Accounts Payable mail, ensuring all relevant post received into the department is scanned in accordance with SLAs

• Appropriately dealing with supplier queries relating to invoices & payments

• Ensuring customers helpdesk calls are logged, responded to within the SLA and are effectively resolved.

What skills are you looking for?

You’ll be able to bring to the role…

• Experience of being first point of contact for internal and external stakeholders

• Accurate and efficient data entry with high attention to detail

• IT literate and experience of working with financial systems, with the ability to pick up processes / systems quickly

• Ability to meet deadlines while maintaining strong attention to detail and effectively managing expectations

• Strong understanding of Accounts Payable and supplier management

• Experience of working in a customer facing role.

What will I gain?

Without you we wouldn’t be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance, gym membership, childcare vouchers and much more. You’ll also be able to access a wide range of learning and development opportunities. And ultimately you’ll know that you’ll be changing lives through your work. 

If you’re as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.

Due to expansion, this leading housing and property organisation, based in Central London, are currently looking to recruit a Property Accounts Officer to join their busy team.

Client Details

The client is a Registered Provider of affordable housing across England, working with the largest house builders to deliver new housing for Shared Ownership (part buy, part rent) and low-cost rental homes.

Description

The Property Accounts Officer's duties will include:

• Ensure accurate estimation and reconciliation of service charges.

• Ensure all invoices that require verification are passed to group payments in agreed timescales raising any challenges with supplier as soon as possible.

• Responsible for the allocation of month end property costs ensuring that costs are accurately coded to block level feeding back discrepancies to the relevant departments.

• Carry out monthly variance monitoring of all property expenditure against income charged.

• To respond to audit queries from external auditors regarding annual service charge.

Profile

The successful Property Accounts Officer will be someone with a strong attention to detail, and has previously worked in a similar role.

You will have at least 2 year's experience working in a residential/commercial property and accounting environment with particular emphasis on service charge administration.

Finally, you will have a thorough understanding of Landlord and Tenant legislation and best practise for setting of fixed and variable service charges.

Job Offer

An excellent salary c£37,000, dependant on previous exposure, plus an excellent benefits package.

Position Title:  Operations and Communications Administrator

Location: The Trust’s office in West London

Reporting to:  Office Manager

Grade and salary: Grade B £31,659 (pro rata)

Contract terms: Full Time

Closing date:             11.30pm on Sunday December 12th.

Background

The Sigrid Rausing Trust is a grant-making foundation based in London. Founded in 1995, its purpose is to promote the values and principles of human rights, equality and the rule of law, and to preserve nature from further degradation. In pursuit of these goals, the Trust had committed approximately £429 million to organisations all over the world by the end of 2020. Its current annual budget is approximately £47million. The Trust is led by nine Trustees and currently employs 24 staff. More detail on the Trust’s work can be found on its website.

The Operations and Communications Administrator is part of the operations team of 7 staff, who provide a range of infrastructure services and support to the Trust, including finance, information and communications technology, grants management, governance, compliance, facilities and office services, health and safety, and human resources. The Operations and Communications Administrator provides a range of support to the operations team and wider Trust, and is key in ensuring the smooth running of the Trust’s day to day activities.

Working for the Trust

The Trust is committed to staff development. We offer various opportunities for staff to learn and develop, including an individual training budget, and management devoted to coaching and development. We encourage staff to attend events such as conferences, expert and donor meetings, to keep abreast of the developments in the human rights and philanthropic fields. The Trust is committed to being a good practice employer. We offer flexible working arrangements and are currently undertaking a wide-ranging review of staff benefits.

It is important to us that our organisation is diverse, so we actively encourage applications from people of all backgrounds and identities.

Purpose of the Role:

• To provide administrative support to the Office Manager and wider Operations team in the delivery of tasks at key periods and provide cover as required;
• To provide administrative, communications and other operational support to the Trust;
• To undertake administrative tasks in support of the Finance Officer and Manager as required.

Key Responsibilities:

Operations

• Present a professional front of house service to visitors, telephone calls and emails; including monitoring of key Trust email inboxes.
• Support the Office Manager with recruitment processes which may include posting of adverts; dealing with enquiries from applicants; filing and anonymising applications; scheduling interviews and communication with applicants in general.
• Provide scheduling support to the Trust overall including team meetings, managers meetings, board and Trustee meetings, assistance to the Executive Director and Deputy Executive Director on scheduling and other scheduling tasks as they arise.
• Administrative work associated with ensuring office provision and resources are fit for purpose. This will include support to staff working remotely as well as maintenance of the Trust’s central office. Tasks include organising stationery and equipment orders, keeping ordering records up to date, assisting with the scheduling and management of building maintenance; maintaining equipment and IT logs and list etc.
• Provide administrative support to the Office Manager on HR projects relating to staff benefits and policies.
• Work alongside the office manager providing administrative and logistical support with the daily running of the office. 
   

Communications

• Update and maintain website content in coordination with members of the programme team, the COO and external communications consultants. This includes monthly changes to grants data as well more static elements of the website.
• Add news stories and relevant Trust updates as they are developed;
• Be responsible for the Trust’s twitter account and send out tweets as needed and in coordination with the senior management team and communications consultant.
• Assist the COO and Grants Manager with the monthly preparation of the devolved grant making minutes

Finance

• Assist with initial processing of all supplier invoices
• Assist with gathering of grantee bank details for review by the Finance Officer
• Assist with initial checking of staff expenses claims and paperwork

Travel

• Occasional support of programme staff in organising travel for complex trips (for example higher risk locations or trips with Trustees), including travel and accommodation booking and trip scheduling and background research for travel risk assessments as necessary;
• Assistance in keeping up to date on COVID restrictions in relevant locations to assist programme staff in planning travel

Relationships and reporting lines

• Receives line management and development from the Office Manager
• Works closely with the Office Manager and Finance Office
• Works collaboratively with colleagues in the operations team, sharing information and learning and mutual support;
• Works supportively with colleagues across the programmes team.

PERSON SPECIFICATION

Knowledge, qualifications and experience

• Bachelor’s degree in a related field (such as social sciences, human rights, environmental sciences, sociology etc.) or equivalent experience.
• A demonstrable understanding of human rights issues or interest in developing this further;
• High level of literacy and numeracy;
• At least two years of work experience in an administrative role, preferably in a related field;
• Strong and demonstrable administration skills. Any experience of financial work would be an advantage;
• Some experience of working with website content management systems or other equivalent communications exposure;
• High level of computer literacy, including experience of using Microsoft Office particularly excel, and ideally customer relationship management (CRM), grant-making or other databases.

Key Competences, Skills and Abilities

• Excellent analytical skills and outstanding communications skills; ability to write concisely and persuasively and to present ideas confidently in English;
• Excellent interpersonal skills and ability to work with people at all levels and from a variety of ethnic and cultural backgrounds;
• Excellent attention to detail and commitment to high standards of delivery;
• Strong planning and organising skills and ability to project manage complex activities to time and to a high standard;
• Ability to manage multiple competing priorities, to work on own initiative proactively identifying problems and potential solutions;
• Team player, and flexible approach to supporting others in a small team.

Personal qualities

• Demonstrable interest in and commitment to human rights;
• Commitment to respect and value equality and diversity and inclusion, and understanding of how this applies to own area of work;
• Commitment to own continuing personal and professional development;
• Commitment to the vision, mission and values of SRT;
• Flexibility and a sense of humour.

Other requirements

SRT is only able to consider applications from candidates who already have the right to live and work in the United Kingdom. SRT is currently allowing staff work flexibly either in our Holland Park office or at home. This arrangement will apply to this post though office attendance from time to time may be required as part of the role’s duties.

How to apply:

Please submit a 2-page CV and 2-page cover letter to apply. 

Closing date for applications is 11.30pm on Sunday December 12th.

We expect to hold first round interviews during the week starting 17th January 2022.

Supporter Services Assistant 

Permanent 

Salary: £20,000 - £23,000 per annum

Full time – 37.5 hours a week 

London N1 

Closing date: 5pm, Monday 6th December 2021

Interviews: w/c 13th December 2021

An exciting opportunity for a Supporter Services Assistant has arisen at World Cancer Research Fund (WCRF). 

World Cancer Research Fund champions the latest and most authoritative scientific research from around the world on cancer prevention and survival through diet, weight and physical activity, so that we can empower people to make informed lifestyle choices to reduce their cancer risk.

We are looking for an experienced and enthusiastic individual with excellent communication and organisational skills, along with practical experience in dealing with telephone enquiries and making outbound calls. You will also need to be proficient at data administration.

The role will include building strong relationships with WCRF’s supporters and the general public to enhance the charity’s reputation and encourage future support.

The successful candidate will work as part of our friendly Supporter Services Team, which sits within the larger Fundraising team.The successful applicant will ultimately contribute to World Cancer Research Fund’s goal of preventing and surviving cancer. 

Application Details:

If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.

Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

The successful candidate will have excellent communication skills and be confident in handling computer systems for communication, record keeping and basic bookkeeping.

The Church administrator will work closely with the clergy and other members of the small staff team and the Church Wardens

JOB DESCRIPTION

JOB TITLE: Adult Learning Tutor

REPORTS TO: Adult Learning Team Leader

LOCATION: Based in Morley with possible delivery across South Leeds

HOURS OF WORK:Full-time (37 hours per week)

SALARY BAND:£22,000-£24,000

Purpose of Post

Groundwork Yorkshire delivers a range of adult learning opportunities.  The tutor is responsible for the development and delivery of a range of courses based on the tutor’s skill set. 

Alongside delivery in a range of on-site and off-site learning environments, the role will require management and development of learner portfolios, session planning and evaluation and ensuring compliance of all Groundwork policies and procedures.

The tutor has joint responsibility for recruitment of learners to courses.

Groundwork Yorkshire

Groundwork Yorkshire are recruiting an adult learning tutor for immediate contract starts. The hours are 37 hours per week.  This is a full-time, fixed-term contract position, and will end December 2022. Interviews will be held as applications come in.

The closing date for applications is 17 December 2021 with interviews arranged as applications come in.

ADMINISTRATOR

OASIS HUB WARNDON

PART-TIME, 8 HOURS PER WEEK (0.2 FTE)

PERMANENT CONTRACT

SALARY:  £3,952 per annum for 8 hours/week (£19,760 FTE)

Oasis Charitable Trust is a multi-national charity supporting young people and their families in 10 countries worldwide. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.

We have an exciting opportunity for an experienced Administrator to work as part of our Oasis Hub Warndon team to support the team by providing excellent administrative support. The post holder will be the first point of contact in responding to enquires. This is a busy and varied role and suited to someone who enjoys supporting and organizing a busy hub office. 

Key responsibilities will be:

• Dealing with and responding to general enquiries relating to any areas of the Hub’s work. Signposting calls, post and emails or taking messages as appropriate.

• Administrating the marketing for activities, including newsletters, flyers and brochures. Assist with reports, grant applications, meeting minutes and other paperwork.
• Updating of visual and digital communication platforms including websites and social media sites.

The successful post holder must have:

• GCSE level Math’s and English
• Experience of working in an administrative role.
• Experience of managing financial information in excel.
• Able to function in diverse settings and with a wide range of people.

This is an exciting opportunity to be part of a growing national organisation, making a difference to communities on a local level, while individually improving the life chances of young people.  As part of the package, Oasis offers:

• A pension scheme, currently offering 7% employer contribution
• A generous holiday allowance
• Flexible working where possible and family friendly policies

If you are interested in this position, please contct us via the Oasis website to receive an Application Pack. (CVs alone will not be accepted). We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. The successful candidate will need to be provide proof of the right to work in the UK.

Completed applications should be returned by 9am Monday 29th November 2021.

Interviews will take place in Warndon Worcester on Tuesday 14th December 2021.

For an informal discussion about the role please contact Hub Leader Fay Osborne Via the Oasis Website.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

Manchester Mind believes in the power of listening and feeling heard and that a better understanding of mental health benefits everyone. We do this by providing a range of services across Manchester to young people and adults. Our work is guided by our values of:

Openness  |  Belonging  |  Strength  |  Collaboration

Manchester Mind is looking to recruit 8 full-time (35 hours) Community Engagement Workers, 2 Community Engagement Team Leaders and 1 Administrator. The roles will involve working in a collaborative and person centred way across primary care in Manchester, Bolton, Salford, Wigan and Trafford, with people with lived experience of mental health problems to improve physical health issues and promote take up of both flu and Covid-19 vaccines.

We would like to work with people who are experienced, dynamic and passionate about being able to develop and deliver accessible mental health support services.

Position: Community Engagement Team Administrator (x1)

Salary: £21,322

All posts are Full-Time (35 hours per week). All posts are initially a 12 month contract.

The skills and knowledge that are important to us are:

• Ability to work in an open way that builds kind relationships and is receptive to and appreciative of the skills and talents of everyone.
• Knowledge or experience of the issues that people with lived experience of poor mental health face and the impact this can have on physical health.
• Ability to work collaboratively with others.
• Excellent administration skills.

Application documents can be downloaded from alongside this listing, or from the Vacancies page of the Manchester Mind website. All applications must be received by 12noon, Tuesday 7th December 2021. Interviews are planned for Friday 17th December 2021.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.

We are looking for an administrator with an eye for detail who can help facilitate the smooth running of the charity through effective organisation with the Finance Department. They will work with the Finance team to help with the implementation of financial systems in line with all internal and The Salvation Army key performance indicators, policies, and procedures. 

City Hearts was founded in 2005, beginning with a single home to help women with life controlling issues, shortly after we welcomed our first survivor of modern slavery. Since then, we have expanded across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year, as well as continuing to house and support women with life controlling issues. In 2018 we partnered with South Yorkshire Police to launch About Face, a trauma-informed programme committed to breaking the cycle of crime, partnering alongside other organisations such as South Yorkshire Police, Her Majesty’s Prison and Probation Service, Drug and Alcohol Services, amongst many others. We are passionate about restoring the lives of those we support, and it would not be possible without our dedicated team of staff and volunteers. 

As an organisation we are committed to supporting your success and providing you with a wealth of skills, training and opportunities as well as staff benefits to enhance your employment. These will include: 

•  Regular accredited and in-house training on specialist subjects such as trauma, mental health, safeguarding, working with addictions and much more
•  Commitment to annual salary reviews
•  Progression opportunities
•  Annual staff survey and focus groups – have your say!
•  30 days holiday per year (plus accrued holiday days for length of service)
•  Medicash – Employee healthcare plans that focus on wellbeing
•  3% employer contribution pension scheme

• Job Title: Finance Administrator
• Reports to: Finance Manager
• Contracted Hours: 37.5 per week
• Contract Duration: Until the 29th June 2025 
• Salary: £20,000 per annum 
• Location: Position can be based in either Sheffield or Liverpool
• Closing Date: 30th November
• Interview Date: w/c 29th November
• Probationary Period: 3 months 

RESPONSIBILITIES 
Your main responsibilities will include: 

• Assist the Finance Manager in cash flow management, including but not limited to
• Petty cash management and reconciliation across all project areas
• Expenses reimbursement
• Credit card spend and reconciliation
• Allowances for all clients
• Management of the office safe
• Assist the Finance Manager with contract obligations including but not limited to
• Gathering, checking and submission of mileage forms
• Gathering, checking and submission of casual and contract payroll
• Gathering, checking and submission of costs for external invoicing
• Banking of any income
• Liaising with other City Hearts locations to maintain financial records across the organisation
• Assist the Finance Manager to develop systems to improve the efficiency of financial administration. To increase the quality of output, resourcing and releasing front line case work with survivors of modern day slavery
• Maintaining accurate records on internal financial reports
• Tracking and collating all data for the above from staff and volunteers

Skills:

•  Ability to work to deadlines
•  Good working knowledge of Excel and word are essential.
•  Ability to work in a Team
•  Ability to work under pressure
•  Good communication skills
•  Good organisational skills
•  Good people skills
•  Ability to research
•  Consistent, reliable and professional.

RoadPeace has an exciting opportunity for a compassionate individual to join our organisation and make a significant difference to our charity and to the lives of the road crash victims we support.

We are seeking a highly organised, efficient and compassionate individual with good interpersonal skills to assist our Director of Support Services (DSS) in the delivery of some of our most highly demanded support services. This will include providing emotional and practical support to victims of road crashes (bereaved and injured) in a highly sensitive and empathic manner and assist with providing regular supervision for volunteers and project-based activities.

Action Homeless are committed to ending the cycle of homeless and ensuring everyone has a decent and safe place to call home. Our mission is to ensure that no one has to sleep rough on the street in our City. We are passionate about ending street homelessness, and empowering people to achieve higher living standards and quality of life. 

We are looking for people with experience of working with vulnerable adults and providing housing related support, as well having experience of managing a small staff team.  You may already be in the homeless sector, or have experience working with adults in challenging situations and leading teams, and have transferable skills and competencies which we are looking for.

This is an exciting opportunity to join an organisation that is working towards reducing rough sleeping, and ending cycles of homelessness in Leicester, supporting people to access suitable crisis and longer-term accommodation.

As a Service Team Manager you will:

• Be responsible for the day to day management of one of our projects
• Be responsible for a small staff team ensuring they have the necessary support, supervision and training required for their roles
• Be responsible for and the reporting of the projects outcomes
• Liaise with other agencies and ensure the project provides a safe and secure environment
• Need to work flexibly and on occasion unsocial hours as our services operate 365 days a year

To be successful you will need to have:

• An understanding of working with people experiencing homelessness or vulnerable adults and supporting them to access services.
• Experience of working within a housing related support environment and leading a team
• Management experience
• Excellent organisation and time management skills in order to remain strongly outcome focused and meet the projects requires with resources.
• A commitment to working in a challenging environment with the ability to be highly flexible throughout the working day.
• Good communication skills and confidence when representing Action Homeless to external organisations and forming strong working relationships with partners; being able to challenge them when required.
• Strong IT skills with the ability use online recording systems, client management systems, Excel, and Word, using all forms of technology.

While most of your time will be spent working office hours Monday-Friday, the role does require flexibility to include supporting your teams, who will work across the services, as they work on rotas, which include some early morning and late-night shifts, and weekend working. Being able to move across the City quickly and efficiently is essential for this post and a clean drivers’ license would be preferable, due to the locations of our properties on taking part in our on-call and emergency response system out of hours.  

As well as a great working environment, we also offer:

• Support to develop your case working skills and specialist knowledge.
• Extensive training and personal development opportunities
• Employee Pension scheme where Employee contributions are matched by the Employer up to 5%
• Generous benefits such as; annual leave, sick leave, compassionate leave, time off for dependants and death in service benefit.

Do you have a passion for good customer service?

The Supporter Care team at Alzheimer’s Research UK is the first point of contact in the charity for supporters, potential donors and members of the public.

The team is part of Marketing, Data and Insight team within the Fundraising department. The Supporter Care Administrator is responsible for ensuring that people receive an excellent standard of customer care in order to maintain supporter satisfaction and to generate the maximum amount of income for dementia research.

We are looking for an outgoing and enthusiastic Supporter Care Executive to join our Supporter Care team, carrying out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

You will be part of an organisation that has been recognised nationally as an outstanding place to work. In 2021, we were listed 69th in the prestigious 100  Large Best Companies to Work For.  We were also awarded a 2-star accreditation by Best Companies, recognising outstanding levels of workplace engagement and were listed in the 75 Best Companies to Work for in the East of England and the Charity’s 30 Best Companies to Work For.

Main tasks of role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary
• Amending supporter details as necessary
• Opening and batching incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

Essential skills and experience:

• Experience of working in a customer facing role and handling complaints and queries
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner and written communication skills
• Ability to work with a high level of accuracy
• Good organisational skills and the ability to prioritise workload
• Professional and hard-working team player
• Outgoing, enthusiastic, confident and able to remain calm under pressure

Please note that the official job title for the successful candidate will be Supporter Care Executive.

Location: Granta Park, Nr Cambridge with flexibility to work from home

Salary: Circa £22,000 per annum, plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is 12 December 2021, with interviews to be held 16 & 17 December 2021. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.