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As Payroll and Finance Manager, you will manage our Finance Department with particular focus on our payroll, pensions and treasury functions, ensuring the delivery of accurate information to our staff in order to minimise risk and maximise efficiency.
You will oversee payroll and pension services for UK and overseas staff, ensuring full compliance with PAYE, National Insurance and pension requirements, while providing guidance and support on payroll, tax and pension matters.
You will also manage all banking and treasury functions, ensuring payments are properly authorised, and funds are managed and invested effectively.
Additionally, you will:
- Ensure that overseas staff are on the correct tax (NT) code
- Make staff aware when they need to take independent financial advice
- Maintain the integrity of financial reporting, nominal ledger and costing structures
- Strengthen internal financial controls and monthly financial processes
- Manage and develop the Finance & Administration Officer
About You
To be considered as our Payroll and Finance Manager, you will need:
- Proven experience in a management role, including people and financial management
- Proven experience of charity accounting and SORP requirements
- Proven experience running payroll functions
- Proven experience running pension functions
- Experience preparing and managing budgets
- The ability to influence stakeholders at all levels within a complex organisation
- The ability to supervise, motivate and develop team members
- A degree, or equivalent qualification or experience
- A finance qualification
- A CIPP payroll qualification
This is a full time role but part time will be considered.
The client requests no contact from agencies or media sales.
Are you experienced in leading a team within Service Charges?
We have two fantastic opportunities to join our Service Charges team as Regional Service Charge Managers. Based from our office in Basingstoke, you'll combine office and home working in line with our hybrid approach, with occasional travel to our Wembley office for team meetings.
The Role
Reporting into the Head of Service Charge Setting and Administration, you'll be responsible for managing and coordinating the Regional Service Charges team in the South West region in the delivery of the service charge calculations (all tenure types) and annual service charge statements to customers in line with legal and regulatory requirements. The portfolio consists of approximately 20,000 units with a total annual service charge income budget of c.£20 million. Responsibilities include:
Managing the Regional Service Charge team with a focus on articulating a clear vision, providing direction, and promoting a culture of accountability, high performance, and continuous improvement
Setting the annual service charge expenditure and income budget across all tenures within the region
Accountability for the annual service charge estimate and final account process, ensuring the risk associated with rechargeable service charges is effectively managed and regulatory time scales are met
Working collaboratively across the business to support continuous service improvement and deliver excellent customer service to customers across different tenure types, ensuring compliance with legal requirements
Reviewing and approving the certification of annual service charges, documenting the calculation and apportionment process, including the reports and supporting documentation to facilitate the certification
Producing and analysing regular reports on recoverable repairs and maintenance expenditure, estimated service charge income and ad-hoc reports dependant on business requirements
What we're looking for
You should have previous experience in a similar management role within service charges. You'll need to demonstrate strong technical knowledge, being adept in managing fixed and variable charges in a large and complex setting, preferably in a housing context. You'll also need:
To be an experienced leader, skilled in developing high-performing teams and consistently maintaining high operational standards
Thorough understanding of the Landlord and Tenant Act 1985 (as amended) and other guidance and best practice for service charges
To be qualified by experience or a qualified accountant with a solid understanding of accounting practices and concepts including account reconciliations
Ability to take ownership and work independently whilst meeting tight organisational deadlines
Strong stakeholder management skills, demonstrating collaborative, cross-functional working relationships, including experience liaising with external stakeholders, e.g. auditors, regulators and Ombudsman
Experience in directly engaging with customers, addressing queries, and delivering clear, concise written communication
Strong experience with Microsoft Office applications, including intermediate / advanced excel
Knowledge and experience of using housing management and property management systems (e.g. Workday, SUN, Agresso, NEC, Active H or similar)
Job Purpose
Sequence ME & Long Covid is one of the most ambitious whole-genome sequencing studies ever undertaken into ME and Long Covid, co-led by Action for ME. Building on the success of DecodeME, this proposed £20 million study will use large-scale, long-read whole-genome sequencing to analyse the entire genetic code of 9,000 people with ME and 9,000 people with Long Covid - making it the world's largest 'long-read' whole-genome sequencing study of any disease.
Current funding supports project mobilisation, partnership development, and the development of the Long Covid arm of the study, including agreeing case definitions and gathering expressions of interest from people with Long Covid. Phase 2 has recently been confirmed, backed by £4.75m from the UK government and a further £174,414 from the WE&ME Foundation, and will focus on sequencing 6,000 ME/CFS samples previously collected through DecodeME using Oxford Nanopore's long-read sequencing technology, running alongside Phase 1.
You will play a pivotal role supporting the Sequence ME & Long Covid project in several different ways. Working closely with the project's management team and other team members, you will help ensure the smooth day-to-day running of this landmark study, providing administrative support to the various people and partners involved in delivering it.
As a self-starter, you will manage a range of tasks including meeting scheduling, taking meeting minutes, preparing governance documents, event administration, and broader project support - no two days will be the same.
You will need to maintain a high level of confidentiality at all times, particularly when supporting governance meetings and handling sensitive project documentation.
As a team player, you will provide comprehensive, confidential and organised administrative support, developing a deep understanding of the project and building strong, effective working relationships with colleagues, researchers and external partners.
Remote working at home can be challenging for some and works incredibly well for others. You will need to be able to work independently, use your own initiative, and remain proactive in maintaining good levels of communication with colleagues.
Key Duties
Person Specification
Essential skills and experience
Desirable skills and experience
Please note, the salary of £24,642.09 FTE per year pro rata is based on a 35-hour week.
Our mission is to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow.
The client requests no contact from agencies or media sales.
Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Purpose of the role:
The Support Services Manager position will be based at Bristol and the primary purpose will be to oversee Unseen’s frontline team to ensure that the organisation is fulfilling our obligations under the Victim Care contract by ensuring that potential victims of trafficking are safely accommodated and that they are supported to access the services needed in order to begin the process of recovery from their experiences.
Key responsibilities and tasks:
To apply:
1. Complete Unseen’s application form for the role, and;
2. Send a copy of your anonymised CV to jobs @ unseenuk. org.
If you are unable to complete the form online, please email jobs @ unseenuk. org or call us and we will send a printable version for you to complete.
Please note: The only information from your application that will be shared with the hiring manager is your personal statement and CV. If you do not complete the application form or do not send a copy of your CV, your application will be considered incomplete and will not be reviewed.
The deadline for applications is 23:59 on 30 August 2026.
Interviews will likely be held during the week of 7 September 2026.
Kindly note, we reserve the right to close the vacancy if we reach the requisite number of applications. If you’re interested in the role, we would encourage you to apply early.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs @ unseenuk. org.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Sussex Community Foundation is a registered charity that exists to make Sussex a fairer and more equal place. We do this by enabling local people to support local causes, making grants to small charities and voluntary groups working in communities across Sussex.
We are seeking an experienced Finance Assistant to work closely with Finance Manager to develop and maintain the Foundation’s systems and processes to become more efficient and effective.
It is a varied role, with previous finance administration experience and an aptitude for providing exceptional support being essential to the role. It is an ideal opportunity for someone who has a good approach to problem solving and is looking to broaden their administrative experience.
Solid understanding of double entry bookkeeping and accounting principles required, along with an ability to provide broader administrative support within office management.
Key Responsibilities include:
Please click apply to download the recruitment pack for full details of this role.
*** Please no agencies ***
Please send your cv, with a covering letter explaining how you meet the requirements of the role as detailed in the recruitment pack.
To champion and enable all who want to make a positive contribution to our local area through effective philanthropy and community action.



The client requests no contact from agencies or media sales.
Location: Bristol office, hybrid (minimum three days a week onsite)
Salary: £50,285 per annum
Job Type: Fixed term maternity cover, approximately 15 months. Minimum 30 hours a week, up to full time (37.5 hours)
The role:
This role covers the current post-holder's maternity leave for an anticipated 15 months. As Financial Controller you will lead CSE's finance team, directing and overseeing the finance function in compliance with appropriate accounting standards and practices, company and charity law.
You will provide timely, accurate financial and management information to support strategic decision-making and effective budgetary control by our Senior Leadership Team, Trustees, project managers and other budget holders. You will line manage the Finance Manager and Finance Assistant and be a member of CSE's Senior Management Team.
Reporting to the Director of Finance and Operations, you will work alongside the wider Operations Team to provide operational support that underpins delivery of our charitable mission. This is a fast-paced role and we need someone who can get up to speed with minimal delay.
Specific responsibilities
An applicant appointed to the role will be expected to:
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
About you:
Essential attributes for this role include:
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
Benefits:
CSE offer a range of other benefits including:
How to apply
To apply, please download and complete the application form available from our website and send it to our Jobs email (available in the candidate pack). Your application should demonstrate your suitability against the criteria in the person specification and job description. CVs and supporting letters will not be considered.
The closing date for applications is 5pm on Monday 7 September 2026.
First interviews are expected online on w/c 14 September 2026, with final panel interviews at our Bristol office on w/c 21 September September 2026. The earliest start date is early October 2026.
This role requires a basic DBS check. If invited to interview, we will ask for evidence of eligibility to work in the UK.
Our mission is to support people and organisations across the UK to tackle the climate emergency and end the suffering caused by cold homes.
The client requests no contact from agencies or media sales.
A meaningful opportunity supporting the financial strength and sustainability of Jamie’s Farm. At a time of continued growth and development for our charity, we are looking for an experienced and hands-on finance professional to lead many of our core accountancy functions and provide high-quality financial information to support confident decision-making across the organisation. You will ensure we have the financial systems, insight and stewardship needed to deliver and grow our impact for young people.
What is Jamie’s Farm? Jamie’s Farm supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where they can reflect, build confidence, and develop the resilience they need to overcome personal challenges. As part of the dynamic HQ team, we offer a beautiful and unique supportive working environment, a competitive salary, and the opportunity to be part of a team that is passionate about making a real difference.
More about the role: As Senior Finance Manager, you will take responsibility for a broad range of key finance activities, from day-to-day financial operations and reporting through statutory compliance and cashflow management. Working closely with our small finance team and colleagues across the charity, you will provide the accurate, timely financial information needed to support effective planning, reporting and decision-making. This is a practical, hands-on role with real variety, offering the opportunity to make a meaningful contribution to a growing charity.
About you: We are looking for someone with significant hands-on accounting experience in a similar role, ideally within an equivalently sized or larger organisation. You will have experience of producing management accounts, cashflow forecasts and management information, as well as contributing to statutory accounts and audit preparation. You will be fully or nearly qualified through an accredited accountancy body.
Collaborative, organised and values-driven, you’ll bring strong attention to detail, good judgement and the confidence to work across teams. Above all you’ll be motivated by the chance to use your finance skills in support of Jamie’s Farm’s mission.
Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below. Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Women’s Inclusive Team (WIT)
Finance and Fundraising Manager
Salary: £35,000–£45,500 FTE, pro rata
Hours: 14–21 hours per week
Location: Bethnal Green / hybrid
Contract: Permanent, subject to funding and probation
Reports to: Chief Executive Officer
About WIT
Women’s Inclusive Team is a community-led charity in Tower Hamlets. We work with women, children, young people and families, particularly those from Black, Asian and minoritised communities, to improve wellbeing, widen opportunities and strengthen local voices.
About the role
We are looking for an experienced Finance and Fundraising Manager to join our Senior Management Team.
This is a senior, hands-on role combining charity finance with fundraising and income development. You will lead the finance function, strengthen controls and provide clear information to the CEO, trustees and senior managers.
You will also help grow and diversify income by managing WIT’s funding pipeline, identifying opportunities and contributing to strong applications, tenders, budgets and financial narratives.
Key responsibilities
About you
You will have:
You do not need to have held an identical combined role, but you must show strong charity finance expertise alongside credible fundraising and income-development experience.
What we offer
Flexible part-time hours, hybrid working, a place on WIT’s Senior Management Team and the opportunity to help shape the future of a values-led community charity.
How to apply
Please submit your CV and brief responses to these questions. A covering letter is not required.
Closing date: 27th August 2026. We may close early if we receive enough suitable applications, so early applications are encouraged.
Interview dates: To be confirmed.
Further competency questions will be explored at interview; no lengthy written task is planned.
Appointment is subject to satisfactory references, right-to-work evidence and pre-employment checks. A DBS check may be required.
WIT welcomes applications from a wide range of backgrounds and lived experiences.
This is far more than a traditional Finance Manager position.
As Finance Manager, you'll lead the day-to-day finance function while helping shape the future of financial management at British Universities and Colleges Sport (BUCS). Reporting to the Director of Business Operations and leading our Finance Assistant, you'll be responsible for delivering high-quality management accounting, budgeting, forecasting and financial reporting that enables informed decision-making across the organisation.
Alongside ensuring excellent financial governance and control, you'll have the opportunity to modernise and transform the finance function. From improving management information and financial processes to leading the redesign of our purchase-to-pay process and supporting wider digital transformation, you'll play a key role in ensuring finance helps deliver our ambitious Strategy 2030.
We're looking for a fully qualified CIMA/CGMA accountant who combines strong management accounting expertise with a passion for continuous improvement. You'll enjoy working collaboratively with colleagues across the organisation, translating financial information into meaningful insight, challenging assumptions, and identifying opportunities to improve efficiency, strengthen financial sustainability and maximise the value of BUCS' financial resources.
If you're excited by the opportunity to build, influence and make a lasting impact within a values-led organisation that supports student sport across the UK, we'd love to hear from you.
Working at BUCS
BUCS prides itself on being an ambitious and challenging place to work, where staff enjoy work, embrace development opportunities, and have fun.
Benefits include:
How to Apply
Please apply via our recruitment platform Applied.
This will take you to the BeApplied platform which we use for our recruitment.
Should you have any questions about the role, please contact Jude Edwards, Director of Business Operations.
Application deadline:
13th August 2026, 22:00
Interview Information:
If successful candidate will be called to interview on the provisional date of 26th or 27th August 2026.
Candidates who successfully advance to the interview stage will receive further information about logistics and tasks via email. Some candidates may process to a second interview, which will be communicated accordingly. If any reasonable adjustments are required, please communicate them when accepting the interview offer.
Due to the expected high number of applications, it is likely we will only be able to provide feedback to those who reach the interview stage. If you don’t hear from us within two weeks of the closing date, please assume that, unfortunately, your application has not been successful.
Applicants should have the right to work in the UK and will be asked to provide proof of their eligibility to work in the UK before employment is confirmed.
Data Protection Statement
Any personal data submitted to BUCS in the course of this recruitment process will be held securely and processed solely for the purposes of recruitment. It will be held for the duration of the recruitment process, and if employed by BUCS, for the duration of the contract of employment and to fulfil the statutory, or recommended, retention periods when no longer an employee of British Universities and Colleges Sport. BUCS will comply with data protection legislation at all times and in line with BUCS Privacy Policy.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Finchley Progressive Synagogue (FPS) is a community-based charity with income of c. £400k–£500k per year. We are supported by a small staff team and a large volunteer base.
We are seeking an experienced finance professional to undertake a short-term review of our finance processes and controls and to implement improvements where appropriate. The successful candidate will work closely with our administrator, providing support to the Treasurer in ensuring that our financial arrangements are robust, proportionate, well documented and aligned with the needs of the charity.
The Role
This is a short-term project role (approx. 2–3 months) with potential for a small ongoing involvement to maintain and run the processes put in place.
The focus is on practical implementation and knowledge transfer, ensuring that improvements are embedded and sustainable
Key Responsibilities
About You
We are looking for someone who:
Charity experience, including restricted funds accounting, is helpful but not essential.
Time Commitment
Equality
We welcome applications from candidates of all backgrounds and are committed to creating an inclusive workplace where everyone can succeed. We encourage applications from groups that are currently under-represented and will make reasonable adjustments throughout the recruitment process where required.
Safeguarding
FPS is committed to safeguarding the welfare of all individuals. We expect all who work or volunteer with us to share this commitment and to follow our safeguarding practices at all times. Any offer of employment will be subject to satisfactory references and proof of identity.
IR35
This role is open to independent contractors via a Personal Service Company (PSC). As FPS qualifies for the Small Company Exemption under the Off-Payroll Working Rules, the responsibility for the IR35 status determination rests entirely with the contractor.
The client requests no contact from agencies or media sales.
Who we are
Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. Working in areas of high deprivation, we support and train schools and their kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share our learning and resources freely, aiming to inspire and enable others to follow our lead.
We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.
About you and the role
This is a pivotal role, at a pivotal moment for us. We are entering a critical growth phase, which includes rapidly expanding our own operations and managing significant external partnership. As Head of Finance & Systems, you will be accountable for ensuring we have the right systems and structures in place to grow at pace without detriment to good governance.
The purpose of this role is to lead on our finance strategy, and ensure all of our systems, reporting and processes are helping to drive forward the charity and deliver on our objectives at scale. You will work closely with the Chief Executive and Directors to ensure that financial planning is effective and supported by accurate data analysis. You will report directly to Trustees as required and ensure that the highest standards of transparency and probity are maintained.
You will be joining the team during a period of growth in the size and complexity of our delivery. We currently have 24 employees and anticipate growing significantly in the next twelve months. You will have a crucial role in shaping our systems and processes to ensure we can scale effectively, both our existing programmes and a new membership-based programme that is in development. We’re looking for an experienced finance professional with an interest in effectively using technology and systems to drive efficiency, without compromising on accuracy or compliance.
You will oversee all financial administration, ensuring this is carried out proficiently and in line with all legal and regulatory requirements, including ultimate responsibility for ensuring that all statutory filings are made accurately and on time. Your role will also encompass ensuring that we operate within legal & regulatory frameworks and stay up to date with changes in relevant legislation.
The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement, but feel as though you would be able to work with us to deliver the majority of them, we would urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this, or other roles.
We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and work hard to create a welcoming working environment for everyone, including appointing a neurodiversity champion to help us identify how we can make our work environment work for everyone. If you need adjustments to the interview process please let us know.
As we work with children & young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.
Key responsibilities:
Developing a comprehensive financial strategy that supports the delivery of the charity’s objectives and activities.
Have ultimate oversight of the external audit and production of the statutory accounts, supported in delivery of this by the book-keeper.
Produce the monthly management accounts and bespoke financial reports—including accurate forecasting, restricted fund tracking, and variance analysis—ensuring decision-makers have clear, actionable data.
Forecasting cash flow and managing the treasury position.
Manage the contract and performance of the bookkeeper and outsourced payroll providers; setting strict monthly closing deadlines, enforcing data accuracy, and ensuring they deliver a clean trial balance for management accounting.
Oversee sound financial administration, management and governance across the organisation, ensuring robust financial controls in place and operating effectively.
Provide leadership and guidance to all things finance related, providing mentoring and support to the team, and coaching on financial awareness.
Accountability for monitoring that the organisation’s services are, and will, run to budget, supporting budget holders and reporting promptly on risks
Support the Partnerships & Impact team and Programme Managers with financial inputs to funding proposals and ensure restricted funds are used in compliance with grant conditions.
Developing our systems strategy, including reviewing suitability of our current systems (Quickbooks for accountancy, Beacon CRM, PLEO for expenses management, Survey Monkey for data collection etc. ) and ensuring optimal use of systems, maximising automation, and using AI where appropriate.
Constantly seeking to develop and improve the organisation’s financial systems, policies and procedures to promote dynamic, best practice and up-to-date application of tools, systems and approaches
Supporting the organisation’s data governance by ensuring financial systems (e.g., Quickbooks, payroll, expenses) are secure, compliant, and integrated in line with data protection principles.
Leading an effective risk management process.
Ensuring the organisation’s compliance with charity law, in accordance with the Charity Commission in England & Wales and all financial reporting requirements.
Essential Skills & experience:
Charity Finance Experience: Practical, senior-level experience working within a UK non-profit finance function, including a strong working knowledge of the Charities SORP and accounting for restricted vs. unrestricted funds.
Hands-on Management Accounting:Proven experience independently producing monthly management accounts, cash flow forecasting, and variance analysis from scratch.
End-to-End Audit Management: Experience preparing year-end audit files, reconciling balance sheet control accounts, and acts as the primary point of contact for external auditors.
Accountancy Qualification: Full or partial qualification through an accredited body (ACCA, CIMA, ACA, CIPFA).
Tech Literacy & Data Reconciliation: Comfortable troubleshooting and navigating modern finance tech stacks (e.g., Xero, Pleo) and pulling financial data/reports from a CRM system (e.g., Beacon).
Vendor & Staff Management:Experience supervising junior staff (or office managers) and actively managing the performance, timelines, and accuracy of outsourced providers (e.g., bookkeeping and payroll).
Desirable skills & experience
Systems Implementation: Past experience project-managing a software migration or building native integrations/automations between a CRM system and accounting software.
Broader Operations/HR Exposure: Basic familiarity with HR administration, GDPR workflows, or managing organizational risk registers in a small team environment.
Sector Passion: A demonstrable interest in food education, children’s health, or food systems.
Benefits
You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.
We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays. We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.
We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.
Application process
In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job.
We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.
Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.
Expected duration of this application process: 7 weeks
First interviews will be held 1st -4th September
We’re on a mission to transform kids’ health through food – plate by plate, class by class, school by school.



About Stoll:
The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.
The Role:
Deliver an outstanding service to residents and internal stakeholders by being the first point of contact for residents, engaging service across multiple channels, including telephone, email and face to face interactions.
The role involves resolving enquires relating to housing repairs, rent accounts, tenancy matters and general housing services, ensuring residents receive accurate information, timely resolution and a positive service experience and that all interactions reflect professionalism, empathy and efficiency.
Key Responsibilities:
Person specifications:
• Customer Focused: Demonstrates a strong commitment to delivering excellent service and enhancing the resident experience.
• Organised and Detail-Oriented: Maintains accurate records, manages multiple tasks efficiently, and ensures timely follow-up.
• Strong Communicator: Communicates clearly, professionally, and effectively with residents, colleagues, and contractors.
• Collaborative: Works well with others, contributes to team goals, and offers constructive feedback to improve service delivery.
• Problem Solver: Applies sound judgment and initiative to resolve issues and manage conflicts effectively.
• Technically Proficient: Confident in using Microsoft Office Suite and internal systems for reporting, communication, and task tracking.
• Adaptable and Proactive: Responds positively to change, takes initiative, and seeks opportunities to improve processes.
• Confidential and Compliant: Understands and adheres to data protection and GDPR requirements when handling sensitive information.
• Resident Engagement: Comfortable participating in community events and engaging with residents to build trust and gather feedback.
• Health & Safety Aware: Understands the importance of compliance with safety regulations and ensures documentation is current and accessible.
Frontline Competencies
Working with Customers
• A focus on maximising the independence of our customers in all interventions
• A focus on always delivering a holistic service to Customers, focusing on the person as well as their situation
• The ability to regularly motivate and inspire Customers to improve their life situation
• The ability to deal with customers exhibiting challenging behaviour in a positive way
• An understanding of support issues, particularly relating to Veterans Communication
• The ability to communicate effectively with all Customers
Health and Safety
• An understanding of how to safeguard vulnerable adults and children
• The consistent application of appropriate boundaries when working with Customers
Other Duties
• Support the organisation: Carry out any other duties as required by The Tenancy Directorate
• Cover housing officers: Act as the first point of contact in relation to housing applicants, ensuring that all data is recorded accurately on the housing database and the waiting list is managed efficiently.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Wandsworth has been supporting older residents across Wandsworth for over 60 years. We are an independent, well-established and trusted charity that serves approximately 15,000 residents a year in Wandsworth. Our goal is to help residents age well in Wandsworth and to build confidence and resilience to stay living healthily and independently for as long as possible.
This role will suit an organised and detail-oriented individual with good interpersonal skills, a professional approach, and the ability to work through challenges in a dynamic environment. You will be a key part of a small, friendly team who are busy making a difference to the lives of older people in Wandsworth.
What we can offer you:
You'll be joining a vibrant workplace where no two days are the same, working as part of a small, supportive team that is committed to making a positive difference in the community. You'll benefit from an experienced leadership team, collaborate with kind and caring colleagues who genuinely work together, and even have the company of a friendly hypo-allergenic office dog.
Due to the nature of the work that we carry out, our staff work from our office, day centre and in the community. Therefore, please note that unless it is otherwise stated, all roles advertised will require the successful candidate to work on-site.
Employee benefits:
Our mission is to help older people to age well in Wandsworth.

The client requests no contact from agencies or media sales.
The young people, children and families that we support are at the heart of everything we do at Mermaids. We have ambitious plans to expand the reach and impact of our youth work. To support this growth, we are recruiting an Interim Youth Officer who will play a key role in overseeing our youth programmes and activities. The successful candidate will help increase our capacity to engage with more young people, provide high-quality support, and ensure the continued delivery of our core youth services while contributing to the development of new opportunities for young people. This role is fully remote, full time with a four day working week (32 hours).
Mermaids is an equal opportunity employer. We encourage applications from those with lived experiences (directly or indirectly) and/or close ties to the LGBTQ+ community. We actively support and encourage people from a variety of backgrounds and experiences to join us and shape what we do. We are particularly keen to receive applications from BPOC (black and people of colour) and/or disabled and trans candidates.
Supporting trans, non-binary and gender-diverse children, young people and their families since 1995
The client requests no contact from agencies or media sales.