UKGBC is seeking an experienced professional to deliver its membership strategy by engaging existing and attracting new members in order to achieve its mission to radically improve the sustainability of the UK built environment. This exciting role is industry-facing, closely working with over 500 UKGBC members spanning the entire built environment value chain, to ensure that they maximise the value of their membership, and to extend and strengthen existing relationships with them. It will feed directly into UKGBC’s business planning processes and help design propositions that provide members with the solutions, tools and guidance they require to radically improve the sustainability of the built environment. 

This important role will work closely with the Director of Membership & Operations to ensure alignment, consistency and efficiency in the way UKGBC engages with members and articulates the value proposition for income generating activities.

Company Overview 

UKGBC is an industry-led network with a mission to radically improve the sustainability of the built environment.It is a charity with over 500 member organisations spanning the entire value chain, we represent the voice of the industry’s current and future leaders who are striving for transformational change. We inspire, challenge and empower our members, helping them to identify and adopt the most sustainable, viable solutions. We also engage our members in advocating a progressive message to government, informing and influencing policy. Our vision is a built environment that enables people and planet to thrive by: 

• Mitigating and adapting to climate change
• Eliminating waste and maximising resource efficiency
• Embracing and restoring nature and promoting biodiversity 
• Optimizing the health and wellbeing of people
• Creating long-term value for society and improving quality of life 

Job Description 

The purpose of the role is to develop and deliver a membership strategy which fulfils UKGBC’s Annual Operating Plan in terms of income and impact, and ensure that member engagement processes and outcomes are competitive and fit for purpose.

Principal Accountabilities

Member engagement  

• Lead the implementation of the refreshed member engagement strategy to ensure that UKGBC is proactively engaging with its membership. Includes using membership KPIs and Salesforce data to identify priority members with whom to focus engagement.
• Be recognised by members as the main membership lead regarding their overall engagement with UKGBC and keep members up to date with specfic activities they could benefit from. 
• Lead a regular review of membership value proposition including review of benefits, customised sectoral models and regularly updated membership collateral.
• Identify and actively promote opportunities within existing and prospective members for UKGBC revenue generation through bespoke solutions, events, program sponsorship and other funding opportunities. 
• Facilitate UKGBC’s Member Advisory Group and other member forums, workshops and events as appropriate 
• Undertake key account management duties for selected Gold Leaf members to ensure that they are deriving significant value from engaging with UKGBC. 
• Lead the annual Member Impact Survey/ interview process to ensure that UKGBC obtains and acts upon relevant and timely member feedback on its activities.
• Lead the full exploitation of UKGBC's CRM system, Salesforce, to drive improved member engagement, ensuring UKGBC maintains more and better information on member businesses, such as number of individual contacts and location of regional offices

Member recruitment  

• Continuously review UKGBC's membership model to ensure it works for existing and new parts of the property and construction sectors in order to accelerate the achievement of UKGBC’s mission.
• Lead the recruitment of new members with a view to growing UKGBC’s penetration across the entire property and construction value chain. 
• Provide strategic input and practical support for membership recruitment in English regions and devolved countries. Includes providing support and tools to build capacity and confidence for local network coordinators..
• Represent UKGBC at conferences and events to raise our profile as widely as possible, promote our activities, and identify and convert new member prospects. 
• Lead the full exploitation of UKGBC's CRM system, Salesforce, to drive member recruitment. 

Business planning  

• Capture, analyse and report on member feedback obtained through member engagement meetings, interviews and surveys to UKGBC’s senior leadership team alongside recommendations for improved engagement.
• Provide timely and practical input to UKGBC’s annual operating plan including during the creation of the business plan for the following year. 
• Inform and influence the design of ongoing activities aimed at engaging the membership in research, best practice and innovation in order to transform the industry. 

UKGBC team activities  

• Take part in regular meetings and away days related to UKGBC operations and workstreams. 
• Champion the organisational culture and the UKGBC Way (values into action framework) by adopting a solutions-driven, positive, and efficient attitude
• Upskill the team drawing upon personal experience on relevant topics and capabilities – eg facilities management, investment appraisals, business case etc. 
• Demonstrate agility and flexibility to perform duties that may be outside core accountabilities. 

Decision making authority (eg strategy – impact on business; customers/stakeholders; people – leadership and teamwork; process – operational effectiveness and controls 

 Without reference

• Project management
• Internal & external member engagement meetings 

With reference 

• Programmatic decisions
• Resource allocation 
• Member recruitment and retention strategy including fees 

Key competencies 

Essential

• Deep knowledge of the UK property and construction industry, with an existing network of contacts within UKGBC membership 
• Strong commercial awareness, including experience of business development, marketing and pricing
• Excellent written, verbal and presentation skills
• Excellent planning, organisational and project management skills 
• Emotional intelligence and an aptitude for developing and maintaining strong stakeholder relationships 
• A self-starter with independent judgement and work planning, also able to work well as part of a team 

Desirable

• Solid understanding of UKGBC’s model of change and member value proposition 
• Ability to facilitate sessions with a wide spectrum of stakeholders
• Ability to think creatively to solve problems and deliver positive impact 
• Strong qualitative research and analysis skills 
• Knowledge of the market across different UK regions 

Knowledge, experience and qualifications

Essential 

• 5-7yexperience of working in the built environment industry / sustainability sector 
• Extensive knowledge and experience of corporate sustainability practice and the particular issues facing the built environment sector 
• Ability to network with & draw benefit from other trade, NGO, government and academic organisations associated with the built environment 

Desirable

• Degree in relevant sustainability and building related subject.
• Property, construction, or sustainability related professional qualifications such as from RICS, RIBA, IEMA. 
• Experience of designing or implementing client relationship management strategies and plans 
• Experience using Salesforce or another CRM system 
• An interest or understanding in system change / business transformation
• A personal interest in enviromental and social issues 

Terms & Conditions  

Place of Work: In line with COVID 19 Government Guidance, UKGBC colleagues are expected to work from home. When permitted, Building Centre, 26 Store Street, London WC1E 7BT 

Hours of work: 37.5 hours with flexible working

Holidays: 28 days per annum pro rata, plus 3 days between Christmas & New Year plus public holidays.

Salary & benefits: Based on experience

Length of contract: Permanent 

Start date: ASAP 

UKGBC is committed to providing equal opportunities to all existing and prospective employees. We aim to be inclusive to everyone regardless of ethnicity, religious beliefs, gender, marital status, age, disability, sexual orientation or political beliefs. 

Sounds great? 

Apply now  sending a copy of your CV and a covering email explaining in no more than 250 words why you would be amazing in this role and the earliest date you can start. Applications will be assessed as they are received and until the lucky candidate has been appointed.

What are we looking for?

The role will suit someone who is organised, has a strong background in policy and research and the ability to connect with a wide network of external stakeholders. You will need to be enthusiastic in your approach to work, flexible and people orientated.

To be successful as a Policy, Research and Engagement Manager at Carers Trust, you will have: (the following skills and experience will be assessed at interview)

• Strong written communication skills with the ability to produce a range of documents including policy statements, recommendations and think pieces based on evidence and carer voice
• Experience of managing a range of external stakeholder relationships and facilitating reference and advisory groups
• A working knowledge of the policy context, devolved systems and structures in Wales particularly relating to health, social care and education
• Experience of planning and delivering qualitative and quantitative research
• Excellent verbal communication skills with the ability to analyse and communicate complex information in an accessible way for a range of audiences
• The ability to arrange events and facilitate engaging focus groups, workshops or training sessions
• Confidence in managing a programme of work and shaping and growing projects
• Strong organisational skills and the ability to plan and prioritise own workload as part of a collaborative team
• A professional approach to work with a willingness to speak honestly, and to be accountable
• The ability to speak, read and write in Welsh is desirable for this role

What difference will you make for Carers in Wales?

This is an opportunity for you to make a real difference to the lives of carers in Wales. As the Policy, Research and Engagement lead for Carers Trust in Wales you will develop and deliver a dynamic programme of work that will improve the experiences and outcomes of unpaid carers. You will create opportunities for carers to inform and shape policy and professional practice and develop strategic relationships to ensure that there is a robust evidence base to create a wider case for change.

You will take a proactive approach, working collaboratively with colleagues across Carers Trust to deliver against a wide range of policy, research and engagement activities ensuring that carers and other key stakeholders are able to inform, shape and support the wider work of Carers Trust Wales.

Indicative Recruitment Timeline:

Closing Date: 12.00 midday 5 May 2021

Shortlisting Date: 6 May 2021

Interview Date: 11 May 2021

Beth rydym yn chwilio amdano?

Bydd y rôl yn gweddu i rywun sy’n drefnus, sydd â chefndir cryf mewn polisi ac ymchwil a’r gallu i gysylltu â rhwydwaith eang o fudd-ddeiliaid allanol. Bydd angen ichi fod yn frwdfrydig yn eich agwedd at eich gwaith, yn hyblyg ac yn mwynhau gweithio gyda phobl.

I fod yn Rheolydd Polisi, Ymchwil ac Ymgysylltu llwyddiannus yn yr Ymddiriedolaeth Gofalwyr, bydd gennych: (caiff y sgiliau a’r profiad canlynol eu hasesu yn y cyfweliad)

• Sgiliau cyfathrebu cryf a’r gallu i gynhyrchu nifer o ddogfennau gwahanol gan gynnwys datganiadau polisi, argymhellion a darnau meddwl yn seiliedig ar dystiolaeth a lleisiau gofalwyr
• Profiad o reoli ystod o berthnasoedd â budd-ddeiliaid allanol a hwyluso grwpiau cyfeiriol ac ymgynghorol
• Gwybodaeth weithiol o'r cyd-destun polisi, systemau a strwythurau datganoledig yng Nghymru, yn enwedig felly ym meysydd iechyd, gofal cymdeithasol ac addysg”
• Profiad o gynllunio a chyflwyno ymchwil ansoddol a meintiol
• Sgiliau cyfathrebu llafar ardderchog a’r gallu i ddadansoddi a chyfathrebu gwybodaeth gymhleth mewn ffordd ddealladwy ar gyfer nifer o gynulleidfaoedd gwahanol
• Y gallu i drefnu digwyddiadau a hwyluso grwpiau ffocws, gweithdai neu sesiynau hyfforddiant diddorol
• Hyder i reoli rhaglen waith a llunio a thyfu prosiectau
• Sgiliau trefnu cryf a’r gallu i gynllunio a blaenoriaethu eich llwyth gwaith eich hun fel rhan o dîm cydweithredol
• Agwedd broffesiynol at waith a pharodrwydd i siarad yn onest ac i fod yn atebol
• Mae’r gallu i siarad, darllen ac ysgrifennu yn Gymraeg yn ddymunol ar gyfer y rôl hon

Pa wahaniaeth fyddwch chi’n ei wneud i Ofalwyr yng Nghymru?

Mae hwn yn gyfle ichi wneud gwahaniaeth gwirioneddol i fywydau gofalwyr yng Nghymru. Fel yr arweinydd Polisi, Ymchwil ac Ymgysylltu ar gyfer yr Ymddiriedolaeth Gofalwyr yng Nghymru byddwch yn datblygu a chyflwyno rhaglen waith ddeinamig fydd yn gwella profiadau a deilliannau gofalwyr di-dâl. Byddwch yn creu cyfleoedd i ofalwyr gyfrannu at a llywio polisi ac arfer proffesiynol a datblygu perthnasoedd strategol i sicrhau bod gennym gorff cadarn o dystiolaeth i greu dadl ehangach o blaid newid.

Bydd gennych agwedd ragweithiol at gefnogi prosiectau, gan weithio gyda chydweithwyr ar draws yr Ymddiriedolaeth Gofalwyr i gyflawni ystod eang o weithgareddau polisi, ymchwil ac ymgysylltu a sicrhau bod gofalwyr a budd-ddeiliaid allweddol eraill yn gallu cyfrannu at, llywio a chefnogi gwaith ehangach Ymddiriedolaeth Gofalwyr Cymru.

Cyfnod Recriwtio Awgrymedig:

Dyddiad Cau: 12.00 y.b. 5 Mai 2021

Dyddiad Rhestr Fer: 6 Mai 2021

Dyddiad Cyfweliadau: 11 Mai 2021

Equal People mencap (Registered Charity 298609) provides support to vulnerable adults and children across west and central London

Following the retirement of our current Floating Support/CQC Registered Manager, Equal People mencap are recruiting a new Manager.

We work with adults and children with learning disabilities and or autism, many of whom have complex needs as well as individuals with mental health needs and those affected by the Grenfell Fire disaster.

We aim to support each individual to participate in and contribute to their local and the wider community as much as they wish, and work to support everyone to pursue their individual aims and dreams. 

Individuals may live independently in the community, with their family, or in group homes. Our homecare service is registered with the Care Quality Commission.

The Floating Support/CQC Manager will lead our growing Floating Support team, currently providing 1,100 hours of support each week to 90 adults and children. 

For more details and how to apply please see the attached job description and person specifications or find them on our website,

Closing Date: 28th April. Interviews week beginning 3rd May

Applicants will be required to demonstrate on their application form and at interview how they meet the job description and person-specification. The successful applicant will need to complete an enhanced DBS check and provide two satisfactory references before an offer of the post is confirmed.

Please send your CV via the site. We will then send you a short application form

Action on Poverty’s vision is a fair world free from poverty and discrimination where every person is empowered to fulfil their potential. We were established in 1984 and are focused on providing economic solutions to address hunger, injustice and barriers to safe and lasting work for marginalised groups in Sub Saharan Africa and South Asia. We aim to bring about sustainable economic and social improvements, building self-reliance by working with some of the most vulnerable people obtain a livelihood, through enterprise (including agricultural) and employment. 

The role of the Programme Manager is to:

• Ensure effective programme delivery by working in partnership with local organisations and project donors
• Contribute to identifying new opportunities for funding and preparing proposals for submission; including the development of ideas for new ways of working.

Responsbilities:

Programme Management:

• Contract delivery with partner
• Ensuring appropriate planning and reporting mechanisms are in place.
• Ensuring partnership agreement and donor contracts are adhered to
• Reviewing with the partner, and assisting with problem solving on:
  • Progress against planned activities and project objectives o monitoring arrangements
  • Progress against budget
  • Financial reporting by partner
• Ensuring quality and timely reports to meet the requirements of donor(s) are compiled and submitted.
• Providing other key technical inputs as part of APT’s added value e.g. in Monitoring and Evaluation, Organisational Development, Market-led enterprise developments. Commissioning mid-term reviews and end of project evaluations, or other project activities as detailed in the proposal

Financial Management:

• Maintain records and control expenditure on both the partner’s and APT budget lines in consultation with the Finance Manager
• Compliance with APT’s policies and procedures regarding quarterly financial reporting, including ensuring partners’ compliance
• Authorising the transfer of funds to partners with consultation with the Finance Manager as appropriate
• Ensure annual audit reports are received from each partner, special audits if requested.
• Compilation in consultation with local partner, and submission to donor for approval any proposal for revision / rescheduling of project budget, and explanations for any variance between budgeted and actual expenditure

Developing/Maintaining Donor Relationship

• Sharing information on key issues and topics of concern with donor(s)

Other

• Gathering case studies and photographs for APT publicity and fundraising.
• Sharing of learning, with other APT staff and for wider sharing / publication
• Preparation of summaries of progress for Trustee meetings
• Reporting on agreed KPI’s from the APT Strategic Plan

Programme Development (contributing to):

• Keeping abreast of relevant sectoral, thematic, and country developments
• Focussing on high quality projects which lead to lasting positive benefit for participants and communities
• Reviewing ongoing projects and assisting in the development of new projects, including the submission of proposals, in an effective mutually respectful partnership working style.
• Seeking new partnership and project opportunities in APT’s key fields of competence within and outside the traditional project format, including a range of stakeholders as partners.
• Increasing the ability for APT and partners to leverage further beneficial change through demonstrating successful results.

General:

• Contribute to monitoring and sharing donor trends.
• Contribute to the development of organisational plans and strategy.
• Represent APT at meetings, events and other networks as appropriate.
• Undertake or participate in other organisational projects as requested by the CEO.
• Contribute to the work of other Action on Poverty colleagues in communications and relationship building, including the provision of information and engagement with social media.

The post is full-time based on a 40 hour week. Core hours Monday to Friday are expected but flexi-time is in operation whereby staff can start earlier or later in agreement with his/her line manager and work corresponding hours. 

Closing date for applications: 10th May 2021.

This is a brand new role at the British Society of Gastroenterology and a fantastic opportunity to really make a difference.  The main aspects of the role are:

• Working to proactively support the publication of online web articles
• Supporting the administration of the Mentoring programme and working to launch the new programme 
• Becoming the internal ‘expert’ on CPD and implementing a process of accurately and efficiently recording CPD points 
• Managing the programme of webinars and publishing approved content on the website
• Managing the Endorsed Event process
• Developing support for Undergraduates which will require a high degree of IT literacy to support this generation of young doctors
• Provide support on the development of a Workforce App
• Planning Committee meetings, circulating meeting papers, minuting and progressing actions from meetings

You'll need to be highly organised, have excellent IT skills, have experience of working in a professional business environment, have fantastic attention to detail with an enthusiastic and pro active working style. You will perhaps be a project manager with great admin skills or an experienced EA/PA looking for greater responsibility.

The College Centre for Quality Improvement (CCQI) works with health services to improve the standard of care that people accessing them receive. We work with more than 90% of mental health service providers in the UK and in a range of other settings with multi-disciplinary teams.

We are working with NHS England and NHS Improvement to establish a new network for alcohol care teams (ACTs). The Alcohol Care Team Innovation and Optimisation Network (ACTION) will work with ACTs to promote consistency of care and provide an assessment process to allows them to benchmark themselves. ACTION will also provide learning opportunities for teams to support their development and support the development of an evidence base through use of audit.

The successful candidate will have experience in project management, having worked in quality improvement, assurance, audit and/or research previously. Excellent organisational, report writing, interpersonal and communication skills are required, as well as attention to detail. Responsibilities include overseeing project plans; supervising staff; designing data collection tools; collecting and analysing data; writing reports and organising events.

The successful candidates will be required to undertake a Disclosure Barring Service check.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.

How to apply

For more information and instructions on how to apply, please download the following documents:

• Application form (DOC)
• Information pack (DOC)
• Diversity monitoring form (DOC)

We welcome applications from all sectors of the community.

Closing date: Tuesday 4 May 2021 at midday

Interview dates: Friday 14 May 2021 (via Microsoft Teams)

The College is an Equal Opportunities Employer. Charity registration no. 228636

No agencies or publications, please.

Join Britain’s biggest walking charity to help more people enjoy the benefits of walking.  This is an exciting time to join the Ramblers team and a great opportunity to make a lasting and tangible impact on the future success of the charity.

The Ramblers is undergoing an exciting time of transformational change - and the Membership and Fundraising team is at the center of the action!At the heart of the Ramblers lies our wonderful community of over c100,000 members, enabling us to fulfill our mission across the length and breadth of Great Britain.  We have an incredibly loyal base of members, but we cannot afford to stand still.  If we are to thrive, grow and remain relevant in a changing landscape, we need to evolve and connect with more of the UK’s 9 million walkers.

We are looking for an insight-driven Membership Product Innovation Manager. This role is based within the Membership and Fundraising Team, reporting to the Head of Membership.

You will be working on a strategic project to increase the relevance of the Ramblers membership proposition, promise and package to more walkers, particularly for those who walk by themselves or with friends and family rather than in walking groups. This is a really exciting opportunity to make your mark, and help the Ramblers grow our reach and relevance.

In the role you’ll be responsible for enhancing the Ramblers’ understanding of the needs, wants and behaviors of Britain’s self-guided walkers to inform how we can best adapt our membership proposition, promise and package to meet these needs. You will be taking to market a new membership proposition, including key creative assets as part of this.

You’ll also evaluate our current membership product and the external competitive marketplace, providing recommendations for evolving our membership product.

This is an exciting time to join the Ramblers team and a great opportunity to make a lasting and tangible impact on the future success of the charity.  If you think you’ve got what it takes to be our new Membership Product Innovation Manager, we’d love to hear from you. 
 

Essential requirements include:

• Experience of working with research and/or creative agencies. Insight-driven.
• A team player, able to develop collaborative, strong and effective working relationships.
• Digitally savvy, with knowledge and experience in testing new ideas through digital channels and an early adopter of new technology and digital products and platforms.
• Innovative and solutions-focussed with the ability to work under pressure and to tight deadlines.
• A flexible and resilient approach to product development and innovation, with a curious mindset to explore opportunities and overcome challenges.
• Development and ongoing evolution of an income-generating membership, fundraising, product or brand proposition to attract new audiences
• Ability to negotiate and influence effectively, with strong written and verbal communication skills, to influence a range of audiences and stakeholders including external partners and suppliers.
• Experience of innovation process, methodologies and approaches across product and/or service development to drive audience and financial growth
• Ability to negotiate and influence effectively, with strong written and verbal communication skills, to influence a range of audiences and stakeholders including external partners and suppliers.

The Ramblers are an equal opportunities employer.  We promote diversity and warmly welcome applications from appropriately qualified people from all sections of the community.

At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.

Tower Hamlets building Bridges is a family support service that has been present in the borough for several years, with a particular focus. The service exists to provide distinct support to families where a parent has a mental health need. Many of the families referred to the service have a high level of need and are living with a mental illness that has endured for many years. For some families this translates into a lack of prioritisation of children’s needs by the parent/s along with a range of parenting skills deficits. We provide a preventative home visiting service, which seeks to maintain the care of children in their own families and give emotional support and promote positive attachments between family members.

We are looking for an experienced Family Support Worker for our Building Bridges Service in Tower Hamlets. Your role will be to provide focussed intensive support to families where the parent / main carer have enduring diagnosed mental health difficulties. You will work alongside parents and their children mostly in their homes and offer practical and emotional support and creative responses to their needs (this will include help with developing household routines, parenting skills and behaviour management strategies). You will also work in partnership with Community Mental Health Teams and Children’s Social Care to further support these families.

To be successful you will have relevant experience of delivering interventions to families with complex needs/ACE and parental mental health, to promote positive outcomes for children, family resilience and wellbeing. You must share our commitment to working collaboratively with families, building on their strengths, whilst keeping a focus on the needs of children, and be able to work flexibly outside of normal working hours, when families need the support most.

Family Action welcomes applications from all sections of the community. We are committed to Equality, Diversity & Inclusion in all that we do and know that greater diversity will lead to even greater results for families and children.

What will we offer you?
We’ll offer you flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we’ll invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative, non-hierarchal organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.

To apply, please complete an application form and submit it to the email address specified in the advert. Please visit our current vacancies page to download an application pack and for further information. 

Closing date: 4th May 2021, 9am

Community Southwark is the hub for the VCS, social action and volunteering in Southwark. We are a place that anyone can come to for support to improve the community in which they live and/or work.

We believe we should be a leader for the sector. We are coordinating activities and bringing organisations together to tackle issues jointly at a borough-wide level and in local areas.

We are a champion for the sector and look to ensure we have a seat at the right table on its behalf.

Our current HR and Office Manager is on an extended leave until 31st March 2022. We are looking for a self-starter who can hit the ground running and cover for them until their planned return (there is a possibility of the role being extended beyond that date).

You will be an experienced and hands-on HR and Office Manager, ideally with experience of working in small charities. This is a varied role that will enable you to thrive. Ensuring that staff has the IT equipment they need, renegotiating the charity's insurance, helping to set up policies and procedures ensuring that our staff can perform to their full abilities, gathering data and generating reports for the Board of Trustees, dealing with a diverse range of HR issues - no day is the same in this busy role.

For full details, please visit our website or the attached recruitment pack.

We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) candidates and people from the LGBT community.

Do you enjoy coaching a team to reach their targets? Do you want to work for a charity that puts people at the heart of everything it does? 

Citizens Advice Plymouth provides free, independent, confidential, and impartial advice to everyone on their rights and responsibilities. We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives. 

We're looking for an experienced manager with a real passion for people to support the continued growth on our national utility contracts. You'll be managing advisers, administrators and caseworkers from different projects, making sure we continue to drive consistency and deliver high quality advice to our clients. 

You won't be afraid to tackle a difficult situation, you'll embrace change and lead by example, and have a great eye for detail. You'll be committed to encouraging diversity, promoting equality and challenging discrimination in everything you do. 

The role will include:

Service Delivery

• Contribute towards project development ensuring you support advisers and administers during core office hours.
• Provide income maximisation and energy advice on the project when required.
• Ensure delivery of agreed level of service and adequate staff cover by contributing to the forward planning of resources and tasks.
• Ensure that up to date processes and resources are available to Advisers.
• Ensure that clients are provided with the correct advice and options, based on the client’s need and Citizens Advice Plymouths resources.
• Monitor the quality of advice in line with the Advice Quality Standard
• Quality check advice through case checking, call observations and file reviews.
• Ensure all client follow up appointments are completed.
• Help develop and maintain standards of service delivery.
• Help with the continuing development of the service by feeding operational ideas to the Head of Utilities.
• Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
• Ensure that the correct amount of applications are referred to projects.  
• Ensure all relevant policies and procedures are followed.
• Complete 1-2-1s and appraisals with your team in line with the performance management policy.
• Organise and record all induction training and complete probation meetings with your team.

Reporting

• Ensure that each client that accesses the service has a reporting sheet in line with the project requirements.
• Keep up to date central records of performance weekly, monthly, quarterly, and annually.
• Produce reports at the frequency requested by the supplier and meet any reporting deadlines.
• Complete conference calls with stakeholders and host any site visits that need to take place.
• Complete full reports on energy projects and the impact of the service.
• Ensure that the correct AICs are set up so the key statistics report has the desired impact when sending to stakeholders

Staff supervision

• Motivate, develop, and inspire advisers on the contract.
• Monitor quality of advice, as part of the case checking team, through regular case checking in line with the case checking guidance and Citizens Advice requirements and provide feedback to advisers.
• Provide regular feedback to the Head of Utilities on the progress of individuals and any training needs.
• Alert the Head of Utilities of any quality or productive concerns.
• Attend consistency meetings and drive best practice across the Project Lead team.
• Encourage good teamwork and lines of communication between all members of staff.

Professional development

• Keep up to date with legislation, case law, policies and procedures relating to energy advice and undertake appropriate training
• Read relevant publications
• Attend relevant internal and external meetings as agreed with the line manager
• Prepare for and attend supervision sessions/team meetings/management team meetings as appropriate.
• Be aware of own learning needs
• Be aware of own behaviors and conduct

Administration

• Manage and maintain the home visit calendar ensuring good communication with points of contact at local Citizen Advice offices.
• Record meetings and conversations on our HRM system in line with company policy and procedure.
• Meet with the Head of Utilities monthly to go through reporting of the contract.
• Ensure that advisers are recording all expected and confirmed outcomes on Casebook 
• Maintain local information systems
• Use IT for statistical recording, record keeping and document production
• Keep up to date with policies and procedures relevant to the role and undertake appropriate training
• Maintain a library of reference materials

Research & campaigns

• Involving all staff and volunteers in research and campaigns work
• Reassuring staff that research and campaigns work is good for clients
• Appointing and supporting a research and campaigns champion
• Ensuring training for the development of research and campaigns skills for all staff and volunteers

Public relations

• Engage with and develop networks locally and nationally

Other duties and responsibilities

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service
• Demonstrate commitment to the aims and policies of the Citizens Advice service
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
• Comply with all Citizens Advice information assurance guidelines.

Person Specification

1. The ability to work across different contracts making sure you follow obligations as set out by Ofgem. 
2. A passion for celebrating success and motivating people.
3. Experience of leading a team that have different learning styles. 
4. Experience of providing advice and leading a team of advisers.
5. Experience of leading a project that exceeds targets. 
6. Understanding and commitment to the aims, principles, values and behaviour framework of Citizens Advice Plymouth.

Please note we do not accept CVs or letters of interest. To apply, please complete the application form attached. 

This is a really exciting time to join Girlguiding. We are on a mission to amplify the voices of girls and young women, so they can champion change in their own lives and the wider world; to build strong partnerships that can increase our reach and impact; and to increase the support we offer our amazing adult volunteers who deliver incredible experiences to young people across the UK every week. We have recently agreed our 2020+ strategy and begun a process of significant change: transforming the organisation so it can meet the challenges of the future by putting young people and volunteers at the heart of our organisation.

Girlguiding is a UK-wide network of groups and organisations who together provide great experiences for girls and young women.  At the highest level the UK is split into nine countries and regions, plus British Girlguiding Overseas.

Over the past year countries and regions and Girlguiding UK have reviewed and clarified our roles and responsibilities, and principles for partnership working.  We call this our ‘Ways of Working Together’.  This fixed term role will play a key role in making the Ways of Working Together come to life during the first year of implementation. 

The role-holder will do this by facilitating increased networking and collaboration between Girlguiding UK and countries and regions; developing and embedding new tools and processes to enable this; and supporting all teams to build their skills and confidence to work in this way on an ongoing basis

This is a fixed term position initially to the end of December 2021. The post is part of our delivery partnerships team who are based in our London office but we are open to the role holder being based elsewhere with regular travel to London and around the UK, subject to Covid restrictions lifting.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme, a member of the Business Disability Forum, and a member of Time to Change. While Girlguiding’s young members may be women only, our staff team is mixed gender. We welcome applicants from all backgrounds.

We are committed to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. Girlguiding is a COVID secure employer, providing support for all employees during the current pandemic. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require.

We ask that you submit your CV and supporting information as soon as possible as we reserve the right to close vacancies at any time, when we have received sufficient applications. 

It is important that you submit all of the above documents with your CV, including the declaration form, supporting statement and diversity questionnaire. We will consider only those applications that include these completed documents.

Interviews will be held remotely during the pandemic.

Project Manager (Data)

1 Year Fixed Term Contract

Full-time (40 hours per week inc breaks)

£26,620 per annum

STOP THE TRAFFIK is a groundbreaking charity established in 2006, working with communities across the world to assist in preventing modern slavery & human trafficking.

Utilising the power of people and technology, STOP THE TRAFFIK (STT) is working to prevent human trafficking globally through our innovative intelligence-led approach. By shining a light on this hidden crime, and by empowering communities and businesses, we can change the environment and increase the risk to the trafficker and the safety of the vulnerable.  The Data Project Manager will work with the STT team and its partners, to manage data projects which work towards actively disrupting and preventing human trafficking recruitment, money flow and networks.

Supported by the Head of Data and Innovation, some of the activities the postholder will do include:

• Working in collaboration with a variety of partners (companies, NGOs, local authorities, police, and others) to source data, set up secure data sharing and present back to different groups.
• Creating and implementing a work plan to the achievement of targets and overall objectives, with a strong ability to organise and prioritise.
• Promote the intelligence generated from gathered data to drive effective action
• Display effective leadership in delivering on projects and line manage a team of Project Officers.

To be successful in this role you will have:

• Proven experience in roles relevant to this role (e.g. Data Analyst/ Scientist/ Engineer or Database Development/ Project Manager.
• Experience with SQL and/or Python.  Experience in PowerBI, Unix or AWS is also desirable.

• An analytical thought process and be confident with quantitative and qualitative data.
• A willingness to learn new skills, share and learn job knowledge with colleagues.
• Line management experience with a passion for teamwork, mentoring and supporting others.

In return you will be rewarded by working with a supportive and friendly team, working on an interesting high profile, global issue, conveniently based in our Central London office.  Further details about STOP THE TRAFFIK can be found on the STOP THE TRAFFIK (STT) website.

This is a rolling advertisement.  CV’s will be considered as they come in and we will appoint when we find the best candidate.  Early applications are recommended.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

STOP THE TRAFFIK supports Equal Opportunities Registered Charity No. 1127321

• Salary: Circa £38,000 (Including London Weighting)
• Hours: 37.5 per week
• Contract: Permanent
• Location: London (with flexible home working)

Brook has been the UK’s leading charity supporting, educating and empowering young people from diverse communities to make informed decisions about their sexual health and wellbeing for 55 years. We believe in a society where young people are free to be themselves.

Our mission is to equip young people for life’s challenges. We know being a young person can be tough, and through our innovative clinical services, digital support, tailored counselling and inspiring relationships and sex education, young people are able to take charge of their sexual health and wellbeing.

About this position

This new position will be responsible for growing Brook’s income through developing and managing effective and successful corporate partnerships. This role has a national remit and you will work closely with colleagues across the organisation to support business growth and innovation.

You will be responsible for retaining Brook’s existing corporate partnerships through excellent relationship management and for identifying, engaging and securing new long term corporate partnerships.  You will be responsible for developing compelling proposals that are mutually beneficial for both Brook and the corporate partner, maximising Brook’s extensive reach to young people and our trusted and established brand.

About you

We are ideally seeking someone who has a track record in securing high value new corporate partnerships and who has excellent relationships management skills.  However, we also welcome applications from those with a positive, solution focused attitude and experience of developing and maintaining partnerships, promoting business development. You must have excellent written and verbal communication skills. You will have experience of working within the charity sector and have the ability to translate Brook’s work into compelling cases for support that result in additional income within a competitive funding environment.

You will have proven project management experience, be able to make decisions, work autonomously, meet challenging targets and work to tight deadlines.  You will be expected to represent the organisation externally and you will have excellent presentation and networking skills.

In return for your expertise, enterprise, initiative and drive, we can offer a truly supportive environment and genuinely interesting work for a charity that has a proud history and an exciting future.

Your application

To apply for this role, please submit your CV and a personal statement (no longer than two sides of A4 by midday on Wednesday 19th May 2021.

Your application should outline why you are a suitable candidate and your reasons for applying.

Interviews for this role will take place over Zoom or face to face in London week commencing 25th May 2021.

Manager, Full-time (or fewer hours would be considered to a minimum of 30 hours per week)

Salary £32,154 pa (pro-rata if part time), pension scheme, 25 days annual leave

Are you an experienced manager, a good listener and excited about the idea of going out and talking with local people and communities across Somerset? Are you passionate about empowering people to have their voices heard?  Are you a confident spokesperson who could influence local health and social care decision makers? If you answered yes to these questions you could be part of our team.

Here at Healthwatch Somerset, we are passionate about having a health and care service which is shaped by the people who use it. We’re the county’s independent health and care champion and we exist to make sure people are at the heart of care.

We’re looking for someone to lead and coordinate a small team of staff and volunteers and to work in partnership with the Healthwatch Somerset Local Board to deliver our work plan.  You will be someone who shares our passion and commitment to ensuring local people are heard and able to influence the development of services.

You will have experience of leading a team and have an understanding of health and social care issues facing the NHS, local authorities and other service providers.  The role will include leading the day to day activities of Healthwatch Somerset such as developing and overseeing its work programme, managing staff and volunteers as well as developing engagement activities in the county.

The successful post holder needs to have a genuine commitment to involving local people in our important work, the ability to inspire and motivate staff and volunteers, as well as good planning and listening skills and be a confident spokesperson for Healthwatch Somerset.

If you want to know more, visit our website and download our job pack.

In return we offer 25 days annual leave plus bank holidays, a generous contributory pension scheme, comfortable office accommodation in Bridgwater and flexible working practices.