Active jobs

Supporter Journey Lead

Salary:£36,880 - £41,439
Location: Home based with an expectation to travel as appropriate each month
Hours: Full Time – 35 Hours a week
Contract: Permanent 

We’re looking for a Supporter Journey Lead to join our Supporter Experience team.

This is a key role in shaping how supporters experience Help for Heroes across different journeys, touchpoints and moments that matter.

You’ll work with teams across Commercial to map, develop and improve supporter engagement journeys, turning strategy, insight and campaign learning into practical plans that strengthen relevance, supporter experience and long-term value.

About the Role

As Supporter Journey lead, you’ll lead the mapping, development and ongoing improvement of supporter engagement journeys across Commercial.

You’ll work with product owners, delivery teams and enabling colleagues to understand current journeys, define target journeys, identify pain points and opportunities, and turn strategy, audience insight and campaign learning into clear, practical plans.

In this role, you will:

• Map and maintain current and target supporter journeys across Commercial, defining key stages, touchpoints, triggers, handoffs and moments that matter.
• Run journey mapping, process discovery and improvement workshops to identify pain points, gaps, opportunities and inconsistencies.
• Work with product owners and relevant teams to define journey requirements for campaigns, communications, process changes, data capture and operational improvements.
• Coordinate with Digital/ESP, data, content, supporter care, fundraising and other teams to make sure journey changes are understood, aligned and deliverable.
• Help ensure audience segmentation is applied meaningfully, so content, asks and next steps are relevant to different supporter groups.
• Use campaign learning, supporter feedback and operational insight to identify where journeys should be adjusted, strengthened or simplified over time.

About You

Are you someone who enjoys understanding how people experience an organisation across different touchpoints, channels and moments?

Do you like bringing people together to map journeys, uncover pain points and turn ideas, insight and learning into practical improvements?

You’ll be confident working across supporter, customer or audience journeys, with a good understanding of how touchpoints, handoffs, segmentation and communications shape experience.

You’ll be comfortable working with product owners and delivery teams to define clear requirements, actions and workplans, while keeping activity aligned, realistic and deliverable.

You’ll also be someone who can use campaign learning, supporter feedback and basic performance information to identify where journeys could be strengthened, simplified or made more relevant.

Essentially, we’re looking for someone who is supporter-focused, organised, collaborative and practical — with the facilitation and relationship-building skills to help teams improve journeys and create better experiences over time.

About the Team

Supporter Experience is a newly formed department within Commercial, created to help us better understand, engage, support and motivate our supporters.

We’re a collaborative and developing team, working across Commercial to shape more joined-up, relevant and thoughtful supporter journeys.

This is an opportunity to help shape how the department develops from the beginning, bringing teams together to understand supporter needs, improve key moments and create stronger experiences over time.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
• Opportunity to buy and sell up to 5 days annual leave per year.
• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
• 3 volunteer days per year to support the Help for Heroes community.
• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

Closing date: 5th July 2026

We reserve the right to close this vacancy early if we receive a high number of strong applications.

We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.

In this role you will get to work as part of our growing Opportunities team to invite people into the community of generous Christian givers in the UK and serve UK Churches with support services and giving needs. You will attend events, grow networks and spot new opportunities to advance our vision, mission and necessary. Where needed you will speak on behalf of Stewardship and deliver content with excellence. You will get to support the growth of Stewardship over the coming years as we identify new clients to join the ecosystem that enables Kingdom ministry to thrive all over the UK and around the world.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

· Undergoing a course of teaching or training in personal financial stewardship and giving/generosity or experiencing the benefits from personal discipleship in this area.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

In Spring 2028, the National Gallery will launch a new, public-facing Research Centre to facilitate and showcase our world-leading research in the history, display, conservation, and science of painting. This will be a complex space sitting at the intersection of multiple valued research stakeholders both within and beyond the Gallery, including the Gallery’s own wide array of research-active staff, our Artists-in-Residence, specialist users of our extensive Library & Archive collections, and a research-engaged general public attending events and consulting materials.

We are now recruiting for a new role – a Research Centre Manager – to support in the planning and daily delivery of an exceptional experience at the Research Centre, and to think creatively alongside Gallery colleagues about the Centre’s different spaces. The role-holder will provide vital clarity and consistency in the running of this multifaceted Centre to ensure a smoothly functioning whole, including coordinating all aspects of the Research Centre operations, managing staff, ensuring compliance with regulations, and maintaining the Research Centre facilities and administration.

An ideal candidate will have experience in a comparable multifaceted role, and will bring to the Gallery strong leadership, excellent communication, innovative problem-solving, and strong organisational skills to manage both day-to-day operations and strategic planning for the Centre.

We're looking for two Events & Marketing Assistants to join our small, busy team at Portsmouth Cathedral. It's a varied, practical role that sits right at the heart of our commercial operations - coordinating venue hire bookings, setting up for evening concerts, supporting licensed events, and everything in between. Alongside this supporting the marketing for our events and the wider organisation as a whole.

No two weeks look quite the same, and roughly half the role takes place during evenings and weekends. The pattern of hours will vary week to week in line with the Cathedral's events programme. In weeks where no events are scheduled, the postholders will work standard office hours.  There are two posts available with a proposal to work three days each of 21 hours.

Portsmouth Cathedral has been at the heart of Old Portsmouth since 1180, and it remains one of the city's most distinctive and active spaces - a working place of worship, a heritage venue, and a hub for concerts, community events, and private hire all at once. If you're someone who thrives in a collaborative environment, enjoys variety, and likes the idea of working somewhere genuinely unlike any other, this could be exactly the right role for you.

Benefits:

• Holiday: The annual leave allowance is based on 25 days plus two 'given' days over Christmas to provide cover, and all statutory public holidays (which may need to be taken in lieu) pro rata.
• Pension: 7% employer contribution and 1% non-contributory pension.
• Training Provided: Safeguarding, UK GDPR, First Aid, Challenge 25, Manual Handling
• Employees are offered membership of Healthshield Cash Plan

Essential Skills and Experience

• Strong organisational and administrative skills, with excellent attention to detail. 

• Good communication skills, with the ability to liaise confidently with clients, suppliers, volunteers, and colleagues. 

• Physical ability to undertake manual handling tasks, including moving heavy furniture, staging, and equipment 

• IT literatcy with proficiency in Microsoft 365 and confidence using digital booking or CRM systems. 

• A proactive and adaptable approach, with a willingness to contribute across both administrative and operational tasks. 

• Understanding of basic health and safety regulations relevant to events. 

• Ability to work flexibly, including evenings and weekends, in line with a rolling rota. 

• Comfortable working within a faith-based organisation and supportive of its Christian values. 

Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church.

Safeguarding. The Cathedral takes the safeguarding of children and vulnerable adults very seriously, and practices Safer Recruitment for all roles (both paid and voluntary), the successful applicant will be required to complete a Basic DBS check, and face-to-face or online training as required.   

RESPONSIBILITIES:

Coordinate annual calendar of volunteer training events

· Work in partnership with the Volunteer Development Manager to understand volunteer recruitment needs across services and the wider team.

· Liaise with services teams to plan and develop the calendar of volunteer training events, both in person and virtual.

· Manage relationships with training venues ensuring desired dates are secured early in line with event requirements and budgets.

· Proactively research new training venues which meet accessibility requirements.

· Work with team members taking a lead on volunteer training delivery to ensure all training materials are up to date and relevant training packs/goodie boxes are distributed to trainees.

· Liaise with trainees to ensure confirmation paperwork is completed in a timely manner and needs relevant to training are met.

· Keep accurate records and maintain database records to ensure services teams are kept up to date with trainee information and any changes to event attendance.

· Circulate post-training communications to help ensure new volunteers are onboarded in a timely manner.

· Collect and distribute feedback from trainees to ensure quality of delivery is maintained to a high standard.

· Lead, sustain and develop strong and effective working relationships across the Back Up team.

Manage volunteer applications and requests

· Work with Volunteer Development Manager to ensure application process is kept up to date and is easily accessible to prospective volunteers.

· Liaise with potential volunteers, following up on expressions of interest, providing triage, answering queries and providing information relating to roles which may be relevant and of interest to encourage applications.

· Maintain database records ensuring swift distribution of applications to services team

· Support the Volunteer Development Manager to identify areas of potential efficiency and improvement in working practices in the recruitment, training and onboarding processes.

· Work across the wider team to understand and support volunteer requests, proactively approaching active volunteers with projects and opportunities for them to get involved.

· Coordinate volunteer request opportunities with volunteers and volunteer managers to ensure requests are fulfilled to raise awareness of Back Up’s services.

Other duties and responsibilities

· Maintaining accurate records on the database, adhering to all relevant policies and procedures.

· Be a ‘Data Champion’, leading by example on the importance of good data practice and hygiene, and using the system to its best efficiency.

· Raise awareness of volunteer opportunities via external websites e.g. GoVo, NHS Volunteering.

· Work as a team, consulting with others to ensure you give and receive high quality support.

· Other duties as required by the Volunteer Development Manager.

PERSON SPECIFICATION

Essential:

· Excellent planning skills and disciplines with demonstrated experience in the management and coordination of tasks and events.

· Highly organised. Able to manage time effectively to balance competing priorities.

· Excellent interpersonal skills, tact and diplomacy to relate positively to stakeholders and promote good relationships.

· Ability to communicate confidently with people at all levels.

· Exceptional skills and confidence in the use of a range of computer software and database solutions.

· Able to build constructive positive relationships with external and internal contacts to achieve results.

· A commitment to quality with an eye for detail, excellent written, verbal and presentation skills

· Highly computer literate and a competent user of charity fundraising databases; able to generate reports for analysis

· Strong team working orientation; collaborative, flexible and supportive

· A creative and proactive approach to all areas of work

· Ability to represent Back Up appropriately to service users, senior managers and members across partner agencies.

· Knowledge acquired through experience or training.

· Commitment to continued professional development.

· Willing and able to work occasional evenings and weekends and to travel when required

Desirable:

· Experience of managing projects

· Personal experience of spinal cord injury and the issues affecting people

· Understanding of spinal cord injury and/or disability issues

Are you an experienced, adaptable project manager who loves dogs?
We’re looking for two Project Delivery Managers, to help us deliver exciting projects across two different business areas, both playing a critical role in the realisation of our long-term strategic objectives.

What does this role do?
As Project Delivery Manager, you’ll:

• drive, facilitate and coordinate the delivery of multiple projects taking place across the division, from building detailed project plans to chasing up actions; you’ll be across all parts of each project,
• monitor progress of existing projects, ensuring interdependencies are managed, actions are moving forward, spend is monitored and everything stays on track,
• build key relationships across the division, collaborating effectively with subject matter experts in each department to enable their decision making,
• provide secretariat support for relevant steering groups, from circulating agendas and papers to recording actions and decisions, 
• primarily focus on delivery and implementation, but some new projects will require scoping and planning.

At Dogs Trust, project delivery focuses on managing delivery teams, overseeing project progress, optimising processes, building and maintaining documentation throughout the project lifecycle and ensuring projects remain on track.

We currently have a vacancy covering our International work, which includes collaborating with sister charities in Ireland and Bosnia, and another in our Marketing and Communications division, which includes digital, brand and public affairs projects. In your application, you’ll be asked to state which role you’d like to be considered for. 

These roles are fixed term contracts until July 2027. Interviews for these roles are provisionally scheduled for 9th and 10th July 2026, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need significant experience of delivering multiple projects, including developing and monitoring project plans, budget tracking, and risk management. To do this, you’ll need excellent attention to detail, and the ability to build strong relationships with colleagues at all levels. We’re particularly looking for candidates who are adaptable, who can flex their approach reactively to meet the varying needs of different projects. We’re also keen to hear from candidates who pride themselves on taking a pro-active approach, who feel confident managing lots of moving parts and pulling them together into a cohesive project. A commitment to the aims and objectives of Dogs Trust is essential.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Are you passionate about building relationships that help communities thrive?

We are looking for a collaborative, community-minded and values-driven Active Communities Connector to help strengthen partnerships and create more inclusive opportunities for people to be active across Staffordshire and Stoke-on-Trent.

This is a unique opportunity for someone who enjoys bringing people together, building trust across organisations and helping communities shape solutions that work for them. If you are energised by collaboration, passionate about tackling inequality and committed to creating lasting change, then this role could be for you.

We’re Together Active, a charity working across Staffordshire and Stoke-on-Trent to make it easier for people to be active in ways that fit their lives.

We focus on the systems that shape who gets included and who doesn’t. That means looking beyond individual behaviours to understand how policy, funding, culture and place influence people’s choices, freedoms and access to movement.

We don’t deliver programmes or duplicate what’s already working. Instead, we connect people, influence decision-makers, and help good work take root especially in the communities where inequality is most deeply felt.

We’re looking for an Active Communities Connector to join our growing team.

Think Active is entering an exciting period of growth, collaboration and system leadership. Over the coming years, we aim to strengthen our influence and impact across Coventry, Solihull & Warwickshire, particularly in tackling inequalities through the power of sport and physical activity.

At the heart of our work is our vision:

#WeThinkActive – Everyone in Coventry, Solihull & Warwickshire to benefit from movement and enjoy sport and physical activity in safe and thriving communities.

And our mission:

We will use the power and potential of sport and physical activity to enable future generations to have healthier and more prosperous lives.

The role reflects the growing recognition that physical activity has an important role to play in improving health, reducing inequalities and strengthening communities across Coventry, Solihull and Warwickshire.

Any offer of employment will be subject to satisfactory references, pre-employment checks, a DBS check and proof of the right to work in the UK.

The main responsibilities of this role are:

Main Responsibilities 

Relationship Management 

• Lead and manage relationships with partners and support the development of local partnerships and networks that drive collaboration across relevant sectors. 

• Lead or support the development of place-based partnerships that align multiple agendas across sectors and advocate for the benefits of physical activity.

Project Management 

• Lead Think Active-managed initiatives, ensuring aims are clearly defined, delivered on time and within budget, and aligned with organisational values. 

• Use data and insight to co-design, deliver and evaluate projects and initiatives. 

• Produce clear performance reports, reporting against SMART goals and targets.

Financial Management 

• Take responsibility for diversifying Think Active's income streams in line with the business development plan, operating within funding guidance and financial procedures. 

• Manage project budgets, including forecasting, monitoring income and expenditure, and submitting financial reports. 

Demonstrating Impact 

• Track and report progress through case studies and evaluation processes that evidence the impact and value of Think Active's work. 

Marketing and Communications 

• Build brand visibility by strategically managing partnerships and contributing to Think Active's wider marketing and communications activity. 

• Help position Think Active as a leading voice in health, wellbeing, and physical activity through innovative partnerships and initiatives. 

PERSON SPECIFICATION

Qualifications

Essential Criteria

• Relevant degree, professional qualification or equivalent experience in business, health, sport, physical activity or a related field.

Desirable Criteria

• Project management qualification

Knowledge

Essential Criteria

• Knowledge of local and national strategies and policies relating to sport, physical activity and health promotion.

• Knowledge of current trends and innovations in sport and physical activity participation and promotion.

• Knowledge of the barriers facing the least active members of society and the benefits of physical activity.

• Knowledge of the local community and key stakeholders across Coventry, Solihull and Warwickshire.

Desirable Criteria

• Knowledge of safeguarding and protecting children and vulnerable adults in sport.

•  Experience of leading and managing people, including setting and reviewing work programmes, providing clear direction and demonstrating the behaviours required to achieve agreed standards.

Experience

Essential Criteria

• Proven experience in partnership development or a comparable role within a sport, physical activity, health, charity, non-profit or similar setting.

• A track record of delivering successful individual, team and partnership outcomes.

• Experience of developing, managing and nurturing relationships with partners and stakeholders.

• Experience of drafting, implementing and reporting on strategic development plans and policies in partnership with stakeholders and communities.

• Experience of planning and managing budgets, including meeting the requirements of funding agencies or partner organisations.

Desirable Criteria

• Experience of fundraising and grant applications.

• Experience of event planning and delivery.

Skills and Abilities

Essential Criteria

• Ability to successfully lead, project manage and motivate individuals and project teams.

• Well-developed written and verbal communication skills, with the ability to motivate, persuade, negotiate and influence others.

• Strategic thinking, critical thinking and sound decision-making skills.

• Ability to work independently and manage a broad portfolio of projects, partners and budgets, balancing competing priorities and deadlines.

• Ability to promote and champion equality, diversity and inclusion, demonstrating a fair and ethical approach in all situations.

• Ability to effectively network and collaborate with internal and external stakeholders.

• Professional, supportive and able to maintain confidentiality at all times.

• Ability to reflect on performance, welcome feedback and commit to continuous professional development.

• Competent in Microsoft Office applications, including Word, Excel and PowerPoint.

• Strong presentation and facilitation skills, with the ability to deliver workshops and group sessions.

• Ability and willingness to travel across Coventry, Solihull, Warwickshire, the West Midlands and nationally, and to work occasional evenings, weekends and public holidays as required

Desirable Criteria

• Ability to develop and implement effective partnership strategies.

• Demonstrates resilience, professionalism, flexibility and a supportive approach.

ABOUT THINK ACTIVE

Think Active is a charity and the Active Partnership for Coventry, Solihull, and Warwickshire. We are one of 6 sub-regional Active Partnerships within the West Midlands and one of 42 across England.

Active Partnerships are strategic organisations that recognise activity levels are affected by a complex system of influences, and no single organisation or programme can create sustainable change at scale. Understanding the unique attributes and challenges within Coventry, Solihull and Warwickshire, we work collaboratively with our network of local partners to help create the right conditions for those facing the greatest inequalities to have access to movement, sport and physical activity, in a way that works for them For further information on Think Active, please visit our website here

BENEFITS OF WORKING FOR THINK ACTIVE

• Employer pension contribution of 6%, subject to scheme eligibility and terms.27 days annual leave (FTE), plus bank holidays.

• Agile and flexible working, with a blended approach to home, office, and remote working.

• Enhanced maternity, paternity, and sick leave policies.

• Contribution to the cost of eye tests.

• Commitment to professional development and training.

• Cycle to Work Scheme.

• Life Insurance cover

 We love difference and will be interested to find out what motivates you and how you can contribute to Think Active. We encourage diversity and are committed to creating an inclusive environment for all employees. We are a Disability Confident committed employer, and we actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application and assessment process, and upon joining Think Active.

We recognise that some of the language used within this job description may be sector specific. We are committed to keeping jargon to a minimum and would encourage interested applicants to ask questions or seek clarification at any point during our recruitment process.

This is a pivotal leadership role at the heart of Stewardship’s customer operations. You will lead a dedicated team responsible for delivering operational excellence across our primary platforms, ensuring that the systems, processes and controls supporting our services are effective, scalable and aligned with our mission.

This dynamic and strategic role offers a unique opportunity for an enthusiastic leader who is passionate about serving our organisation’s Christian mission. As the leader in this role, you will have proven ability to drive operational efficiency and implement best practice. You will prize quality and attention to detail, and innovation, focusing on growing the Kingdom of God through operational efficiency and excellence.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Are you passionate about improving support for families affected by substance misuse? This could be the perfect role for you!

The Family Support Worker is an exciting position within a growing, dynamic team where you can make a real difference to the lives of unpaid carers in Lambeth.

Following a highly successful launch to address a gap in support for young and adult carers looking after someone with substance misuse issues, this vital project has now been running for more than two years. As we enter the next established phase of the service, we are looking for a new Family Support Worker to bring their expertise, enthusiasm, and fresh ideas to help us continue expanding our impact.

The Role

Working across both our Young Carers and Adult Carers Services, you will provide holistic support to families affected by substance misuse through whole-family assessments and reviews. You will ensure that adult and young carers, as well as their wider families, have access to a range of emotional and practical support tailored to their specific needs.

What we are looking for:

• Sector Knowledge: An understanding of working within the substance misuse field and the associated health and social issues.

• Experience: Preferably, experience working with both adults and children/young people.

• Qualifications: A professional qualification in health & social care, youth or community work, and/or direct experience delivering family-focused interventions.

If you are looking for a fast-paced, rewarding role that makes a lasting difference to carers' lives, we would love to hear from you.

About Us

Carers’ Hub plays a vital role in Lambeth, supporting the borough's many unpaid carers. Carers often dedicate themselves to their roles at a heavy toll to their own wellbeing, frequently making sacrifices that impact their finances, education, and daily lives. We seek to limit these challenges through four core workstreams:

• Raising awareness of carers and their invaluable contributions.

• Influencing local policy through active community engagement.

• Improving carer wellbeing through direct interventions.

• Connecting carers to one another, as well as to external support and training opportunities.

Key Information

• Closing Date: 9am, Friday 10 July 2026

• Interviews: Wednesday 15 July

We have a growing community of generous, dedicated donors, eager to increase in their generosity; it is our goal to rise to the challenge by partnering with them and facilitating their generosity with biblically grounded, practical guidance. 

This is an exciting role supporting a specialist service that requires a high level of accuracy, responsiveness and care. The team manages a broad range of responsibilities, including customer service, account and relationship management, compliance checks, legal and investment-related activity. You will play a crucial role in enhancing customer satisfaction by providing Stewardship donors and partners with a seamless, impactful service that brings our mission to life.

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

We are seeking an Operations and Resource Manager to provide effective day-to-day operational leadership across the life of Wesley’s Chapel and Leysian Mission, ensuring that people, property, systems and resources are managed well in support of the organisation’s worship, mission, heritage, community activity and public engagement. The role will combine practical operational management with strong oversight of HR, finance, property contracts, compliance and safeguarding, helping the organisation remain well run, responsive and able to grow and change over time.

Wesley’s Chapel and Leysian Mission is a thriving, inclusive, diverse and active Methodist Church and Circuit and a significant historic site in Central London. As the first Methodist Church built in London, and the headquarters of John Wesley, the site includes: the Chapel, the Museum of Methodism, John Wesley’s House, John Wesley’s tomb, as well as meeting rooms, offices and a resident community.

About the role

As a first line IT support engineer, you’ll play a vital role in supporting our staff across the UK, acting as the first point of contact for all IT-related queries and incidents. You’ll deliver outstanding customer service while resolving issues across a wide range of technologies including Microsoft 365, Windows, macOS, Active Directory, Azure, mobile device platforms, and video conferencing tools.

You’ll manage, triage and escalate service tickets, assist with onboarding and offboarding staff, provide remote and in-person support, and maintain up-to-date documentation and asset records. You'll also have the opportunity to support our key events, liaise with third-party suppliers, and contribute to improving our internal IT processes.

This is a hands-on and varied role ideal for someone early in their IT career who thrives in a dynamic environment and is looking to build both their technical and customer service experience.

About you

You’ll have demonstrable IT knowledge, with the ability to resolve incidents efficiently while providing high-quality user support. You’ll have a working knowledge of supporting Microsoft 365 applications, Windows and Mac operating systems, Active Directory, and remote support tools.

Your excellent communication and interpersonal skills will help you explain technical concepts to non-technical users and deliver clear, professional written communication in tickets, guides, and user documentation. You’ll be organised and proactive, with a logical approach to troubleshooting and a commitment to continuous improvement.

You’ll also be comfortable working both independently and as part of a team, with a willingness to travel to other offices or events occasionally and to adapt to changing priorities.

If you’re looking to shape how IT services support our charity’s vital work, we’d love to hear from you.

Job description and benefits

The job description [DC1] and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is:

£26,99 to £28,000 per annum London based

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions, please contact the Breast Cancer Now recruitment team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date  Thursday 2 July 2026 9 am

Interview date  week commencing 6 July 2026

Job Title:  Officiating Social Impact Officer

Reporting to:  Cricket Development Manager

Location: Trent Bridge, Nottingham, NG2 6AG

Hours: Part-Time 21 hours per week/3 days (some evenings and weekends)

Salary: £ 15,600 pa. (£26,000 per annum pro rata)

Trent Bridge Community Trust is seeking a passionate and driven individual to lead on an impact-led approach to using the power of sports officiating to make a meaningful difference in communities across the county.

This role offers an exciting and unique opportunity to shape a new direction for officiating, with a strong focus on using umpiring and scoring as vehicles to improve physical and mental well-being, build confidence and reduce loneliness, particularly in non-cricketing communities.

You will have the opportunity to shape and deliver development opportunities, such as mentoring programmes and engagement initiatives, while growing and supporting strong networks that help officials feel connected and valued.

You will oversee the Officiating Administrator, who will manage systems and administration, allowing you to focus on leading engagement, development and impact with the autonomy to influence the programme’s development. You will also work closely with the Nottinghamshire Officials Advisory Group, chairing their sessions and working with volunteers to increase the group’s impact.

To be successful in this role, you will need to be confident in engaging with a wide range of people and communities, with a strong ability to communicate effectively across different environments. You will be committed to working collaboratively with internal and external stakeholders and understand the value of social impact in sport, particularly in supporting well-being, confidence and connection. You will also be proactive and self-motivated, with the ability to take initiative in shaping and developing the programme.

This is a flexible, part-time role offering the chance to take ownership of an important area of work, contributing both to the growth of cricket and the well-being of people across Nottinghamshire.

If you’re passionate, motivated, and ready to make a difference, we’d love to hear from you.

1. RELEVANT GENERAL OBJECTIVES

(Source: 2021-2025 Strategic Plan)

• Invest in Trent Bridge so that it retains its Test Match status and is seen as a year round entertainment destination and as a hub for cricket in Nottinghamshire.
• Create a culture of winning teams that provides sustained success for Nottinghamshire and England.
• Drive participation growth and positive change by taking projects and programmes into communities throughout Nottinghamshire.
• Maintain the club as a financially and commercially sustainable organisation at the heart of our community.
• Innovating across all departments to create success through delivering the best playing, partner, member and supporter experiences in cricket
• Attracting, inspiring and retaining the best people by creating a playing and working environment that is enjoyable, challenging and fulfilling

2. SPECIFIC ROLE PROFILE

To lead and coordinate a programme which recruits, engages, retains and develops umpires and scorers across the county, with a particular focus on using social impact and wellbeing outcomes to grow officiating in non-cricketing communities.

The role will focus on engagement, development and impact, working alongside an Officiating Advisory Group Administrator who will support delivery through systems, logistics and appointments.

Priority Focus Areas

A. Recruit – Engage and attract new umpires and scorers, particularly from underrepresented and non-cricketing communities.

B. Convert – Support new officials to become active and confident through structured engagement and early experiences.

C. Develop and Retain – Develop strong mentoring programmes and development opportunities to create belonging and progression.

D. Social Impact and Insight – Evidence and apply the mental, physical and social wellbeing benefits of officiating.

E. Networks and Community – Strengthen connections across officials through inclusive and active networks.

F. Partnership – Work with internal and external stakeholders to expand officiating opportunities outside the traditional cricketing community.

A. Recruit.

• Develop and promote officiating opportunities to a wide and diverse audience.
• Support the promotion of ECB umpire and scoring courses, working alongside the Officiating Administrator.
• Tailor opportunities and engage female, ethnically diverse, young adults under 25 and older adults over 50 to position officiating as a rewarding and beneficial activity.

B. Convert.

• Build relationships with newly trained officials to support their transition into active officiating.
• Deliver engagement initiatives such as a New Umpire Development Day, focusing on confidence, skills and community-building.
• Provide regular communication and encouragement to support early match experiences and progression.
• Work with partners and volunteers to ensure new officials are provided with appropriate opportunities.
• Use insight and data to identify individuals needing additional support.

C. Develop and Retain.

• Develop and oversee mentoring programmes for new and developing officials.
• Work with volunteers to shape and deliver a year-round CPD programme for umpires and scorers.
• Lead engagement initiatives that enhance the experience of being an official, including networking events and recognition.

D. Social Impact and Insight.

• Develop a framework to measure the social impact of officiating, including mental well-being, physical activity, social connection, loneliness and employability skills.
• Produce case studies to highlight the positive impact of officiating across different demographics.
• Use insight to inform programme design, funding applications and stakeholder engagement.

E. Networks and Community.

• Support a connected network of umpires and scorers across the county.
• Maintain active communication channels to drive engagement and peer support.
• Support volunteer representatives to manage and grow special interest networks.
• Ensure officials feel supported, valued and connected to the wider community.

F. Partnership.

• Build relationships with community organisations, education providers and partners to expand officiating opportunities.
• Work with internal partners to increase the community reach of officiating programmes.
• Contribute to funding applications using social impact evidence.

3. KEY PERFORMANCE INDICATORS

• · Number of new officials recruited, including from non-traditional cricket audiences.
• · Conversion rate of newly trained officials into active participants.
• · Number of officials engaged in mentoring and development programmes.
• · Participation rates in CPD and development activities.
• · Growth and engagement in officiating networks and communities.
• · Number of new partnerships with community organisations and stakeholders.
• · Evidence of improved well-being outcomes (mental, physical and social) among participants.
• · Number of social impact case studies and reports produced.
• · Successful use of social impact data to secure funding or investment.
• · Percentage of officials who report feeling connected, supported and valued within the network. 

PERSON SPECIFICATIONS

Essential

• Experience of working in sport or community development.
• Experience of engaging and working with a wide range of people and communities.
• Experience of planning, delivering and evaluating programmes or initiatives.
• An understanding of the value of social impact in sport, including how participation can support physical and mental well-being.
• Knowledge of sport and the role it can play in engaging individuals and communities.
• An understanding of community engagement, particularly working with diverse groups and reducing barriers to participation.
• Strong communication skills, with the ability to engage effectively with a wide range of people and communities across different environments.
• Ability to build and maintain effective relationships with volunteers, partners and stakeholders.
• Strong leadership and facilitation skills, with the confidence to lead and chair groups.
• Strong organisational and planning skills, with the ability to manage multiple priorities.
• Ability to work independently and take initiative in shaping and developing programmes.
• Comfortable using data and information to support decision-making.
• A willingness to undertake basic training in cricket umpiring and scoring.
• An outgoing, friendly and supportive personality, with the confidence to engage a wide range of people and communities.
• Passionate, reliable and dependable, with a strong commitment to using sport to create positive social change.
• Ability to work independently with minimal supervision, taking ownership and showing initiative.
• A positive and collaborative approach to working with colleagues, volunteers and partners.
• A strong commitment to equality, diversity and inclusion, with a focus on engaging underrepresented communities.
• Flexibility to work evenings and weekends where required.
• Ability to travel to multiple locations across the county to deliver engagement.
• Holds or is willing to undertake an Enhanced DBS check.

Desirable

• Experience of producing and using insight to evidence or inform delivery, including social impact measures.
• Experience in facilitating group meetings or forums.
• Experience of supporting or working with volunteers.
• A strong knowledge of social impact, including the use of insight, measurement and benchmarking.
• Knowledge of cricket and cricket officiating.
• Applied knowledge of how sport and physical activity can support health, well-being and social outcomes.
• Ability to analyse and apply data and insight to measure and demonstrate impact.
• A relevant qualification in sports development, community development or a related field.
• A qualification in sports officiating.

HOW TO APPLY

Closing date for receipt of applications will be: 12 noon on Monday 13th July 2026

Interview dates: Thursday 16th and Friday 17th July

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

We are committed to safeguarding and promoting the welfare of children, young people and adults and expect the same commitment from all staff and volunteers

We are an equal opportunity employer. we celebrate diversity and are committed to building an inclusive environment for all employees. when submitting your details, please let us know if you require any support or reasonable adjustments during the interview process

No agencies please