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Remote
£20 per hour
Part-time (3-6 hours per day - hours distributed across 9am-9pm)
Contract (Self-employed, long-term position, starting with a 10-week onboarding period)
Job description

Who we are

Social AF are experts in Social Media Moderation. Established in 2021, we work with some of the biggest names in the third sector and have supported charities to raise over £45 million through their Facebook Challenges and Virtual events. 

We are a fast-growing agency with a strong reputation for delivering outstanding results. Our team of experienced fundraisers know exactly what it’s like to be on the front line and put their heart and soul into every event. 

About the Role

As a Fundraising Group Moderator, you’ll manage Facebook groups of up to 10,000 challenge participants, providing exceptional supporter care and helping participants raise five‑ and six‑figure sums for some of the biggest names in the charity sector.

This role is ideal for experienced fundraisers looking for flexible freelance work or an additional income stream. You’ll work remotely, using your own laptop and WiFi, and bring your personality, empathy and initiative to every interaction.

You must be able to begin moderation at 9am (or earlier), wrap up by 9pm, and maintain our sub‑three‑hour response time.

Key Responsibilities

  • Represent the charity’s voice, uphold brand guidelines and act as the charity representative 

  • Maintain a safe, positive and inclusive group environment

  • Identify, report, escalate and signpost all safeguarding concerns

  • Provide warm, friendly and informal supporter care, bringing your own personality to create an exceptional participant experience

  • Motivate, encourage and support participants throughout their challenge

  • Maximise registration conversions and fundraiser activation

  • Work independently, manage your own time effectively, use strong initiative and correct any errors promptly

  • Follow clear processes and maintain high standards of accuracy

  • Identify, solve and diffuse issues within the groups

  • Engage with participants using a warm, friendly and informal tone

  • Respond to posts, comments, questions and inbox messages in a timely manner (within three hours)

  • Use your personal Facebook profile to moderate groups and build genuine relationships

  • Post engaging daily content provided by Social AF

  • Manage registrations using GivePanel or similar platforms

Workload & Peak Periods

Our challenge calendar has natural peaks, and moderators must be prepared for increased activity during September-November and January-March. These months see higher participant numbers and more concurrent events, meaning more posts, questions and supporter interactions. In addition to these seasonal surges, the first and last day of every month are consistently the busiest, as participants start and complete their challenge.

We maintain a flexible, supportive team culture, and to keep this fairness and flexibility in place, moderators must be willing to work occasional bank holidays and be available on the first or last day of each month, when group activity is at its highest.

Working Pattern

Moderation takes place between 9am and 9pm, Monday to Sunday.

Rather than working in one continuous block, you’ll complete your hours in short check-ins across the day to maintain coverage and meet response time targets.

Each account is allocated a set number of ‘active moderation hours’ per day (e.g. 2-3 hours), which are spread across multiple sessions. For example, 3 hours may be split into 5-6 check-ins throughout the day.

You must be able to:

  • Start moderation from 9am (or earlier)

  • Monitor activity throughout the day

  • Complete a final check before 9pm and be present to sign off at 9pm

  • Adhere to our sub-3-hour response time

Person Specification

Essential Criteria

  • Minimum 3 years’ professional fundraising experience

  • Excellent written communication

  • Strong attention to detail

  • Ability to work independently and manage your own time

  • Confident problem‑solver with the ability to multitask

  • Warm, personable communication style

  • Receptive to feedback and committed to keeping high standards

  • Confident using Facebook day‑to‑day, including basic functions such as posting, commenting, navigating groups and using your personal profile

Desirable

  • Events or individual giving experience

  • An understanding of the Facebook Challenge Model or experience of running/supporting Facebook Challenges

  • Experience using GivePanel

  • Experience managing Facebook Groups

Training & Expectations

  • Attend compulsory training and monthly team meetings

  • Join moderation briefings

  • Stay up to date with new processes and training

  • Be present and responsive on Slack during working hours

Interviews: Wednesday 5th & Thursday 6th August

Compulsory training: Tuesday 11th and Wednesday 12th August (10am–2pm)

Start date: Week commencing 24th August

Application resources
Application Instructions

Please read the full job description before applying, including the example (on the following page) showing how hours can be split across the 9am-9pm period, before submitting your application. Applicants who do not meet the essential criteria or who do not answer the questions below in their covering statement will not be considered for an interview.

Please submit your CV and a covering statement answering the following:
What aspects of your fundraising experience and personality would lend themselves to this role? (150 words or less)
How would you see this role fitting alongside your other commitments?

If you are shortlisted at this stage, you will be asked to complete an online task in advance of being invited to an interview.

Organisation
Social AF View profile Organisation type Non Charity Employer Company size 21 - 50
Posted on: 25 June 2026
Closing date: 25 July 2026 at 23:30
Tags: Fundraising, Community Fundraising, Events / Activities, Digital Fundraising

The client requests no contact from agencies or media sales.