YMCA DOWNSLINK GROUP
 
Wellbeing & Therapeutic Services Manager
Brighton & Hove
Fixed Term Contract – 1-year Maternity Cover (with possible extension)
37 Hours per week
£40,000 per annum 

We are recruiting an operational lead for the provision of our innovative Primary Care Counselling and Wellbeing Services in Brighton & Hove. These services are delivered as a collaboration with Sussex Partnership NHS Foundation Trust, Sussex Community NHS Foundation Trust and Southdown Housing; and provide mental health support for young people aged 2-25.

Applicants must have experience in operational management. Experience of working children and young people is desirable. The Service Manager will lead on the operational day-to-day running of the service; including developing, implementing and reviewing operational systems. They will have responsibility for tracking and forecasting of demand, capacity and waiting list management in the following areas: client assessments and treatment, allocations, referrals, triage and waiting lists.

This is an exciting role, where you will be responsible for driving forwards project mobilisation, developing a range of counselling and wellbeing offers to meet the needs of children and young people up to the age of 25, and managing performance against contractual Local Quality Requirements.

It is important that service user’s feedback is embedded in the development and delivery of services and that we create opportunities for young people to participate in co-production opportunities. You will oversee the production of joint quarterly reports and any other monitoring information as required by commissioners, stakeholders, funders and other appropriately interested parties.

You will need a proven knowledge of relevant Local and National Government mental health strategies, substantial experience of managing children & young people’s services, and hold a relevant professional qualification

The position comes with excellent benefits, including 27 days annual leave per annum (plus bank holidays), a company sick pay scheme, a life assurance policy of 2x your annual salary, a health and wellbeing cash plan, and a cycle to work scheme. Please download a job pack for more information about other benefits offered.

If you are an applicant interested in this post and would like an informal discussion having read the job pack, please have a look at our vacancy on our website. We will not respond to agencies. 
 

YMCA DownsLink Group welcomes applications from all sections of the community. We value diversity and promote inclusion, which we demonstrate through our activities, as well as in our policies and working practices. Reinforced by our culture and values, we seek to create an inspiring and inclusive place to work.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to respond proactively to safeguarding concerns.

Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). 

Closing date for applications: Friday 3rd April 2020 at 9am

Interview date: To be confirmed

Please note that we do not accept CVs.
To apply, please download an Application Pack and an Application Form from YMCA DownsLink Group.

Jewish Care is looking for a Day Services Wellbeing Co-ordinator who can put his or her talents into running our community-based services in the North-West London Community Hub. The role is based in Golders Green (36.25 hours a week) and offers a salary of £28,000 - £32,000 per annum, and includes working one Sunday per month, along with sustained career development and staff benefits. Our organisation genuinely cares about its employees and their success, so you'll be encouraged to develop your leadership and management skills in a way that enables you run these essential services efficiently and effectively. Michael Sobell Jewish Community Centre is a vibrant, diverse, welcoming place where service users can meet new and old friends, join in fitness, educational, cultural/religious activities and workshops.

This role forms a part of the strategy to redefine our work in this area in line with the vision for the Michael Sobell Jewish Community Centre.

What you'll be doing:

* Working alongside the Community Programmes development coordinator, and the Centre Manager to plan and deliver recreation and leisure activities within the centre, and externally within the community including new ground breaking initiatives to agreed standards to increase attendance and engagement.

* Managing a team of staff engaged and directly responsible for supporting the service users.

* Welcoming new members to the centre adhering to the local policy with the aim of increased attendance and engagement

* Working in partnership with local stakeholders in identifying the needs of the older community by providing programmes/activities and to work towards a collective vision

* Developing programmes for the community that influence people's approach to their own and others ageing, in an informed and person-centred way by taking account of the recommendations in the Jewish Care paper, An Agenda for Ageing Well.

* Leading on the planning, monitoring and organise the quality and diversity of the recreation, art, IT and leisure activities to agreed standards to enable us to review activities and evaluate.

* Leading on all aspects of the transport including Meals on Wheels using database systems in conjunction with the part time Day Services recreational support worker, support worker drivers, Administration Team and Centre Manager

* Providing care and support to service users in line with Jewish Care policies and procedures and the General Social Care Council's Code of Practice for social care workers.

* Supporting to volunteers and designated sessional workers involved in the activities to agreed standards and to ensure volunteers are valued and encourage teamwork.

* Ensuring the activities are delivered within a Jewish context to meet the requirements of our service users across the religious spectrum.

* Supervising, allocating and leading activities when and where required to agreed standards to ensure continuity in the absence of the facilitator.

* Encouraging current and future users to develop and achieve their interests by providing an ageing well approach to ensure that users are involved in the centre

* Engaging with current volunteers by providing an engaging volunteer programme

* Enabling people at all stages of their lives to feel that they are valued members of their Jewish community (however they identify themselves as Jewish).

* Developing programmes for the community that influence people's approach to their own and others ageing, in an informed and person-centred way by taking account of the recommendations in the Jewish Care paper, An Agenda for Ageing Well.

* Promote and provide a creative and dynamic range of activities that successfully integrates users into the social life of the services provided to agreed standards to increase attendance and engagement.

* Working closely with the Community Programmes Development Coordinator and Centre manager to ensure that the activity programmes are delivered within guidelines and budget to agreed standards.

* Lisising with the centre manager in stock control of all consumables and equipment required for programme delivery to agreed standards to ensure we have all relevant equipment available

* Working closely with the administrative team and be responsible for day to day administrative tasks, completing relevant documentation and maintaining up-to-date systems in conjunction with the Administration/finance team

* Representing the day centre and Jewish Care on appropriate local bodies and to undertake liaison and promotional work on behalf of Jewish Care as directed by the centre manager.

* Build social capacity by developing the skills and abilities of key day centre participants, staff and volunteers through appropriate training and continue to develop existing partnerships

* Together with the Centre Manager continue to build relationships with the centre's Advisory Group including la

Jewish Care is attempting to change the way our services for people in community centres are presented. An increasing sophisticated, mobile and diverse community has developed different expectations of their lifestyle as they get older. It is apparent that our community programme provide less care and our staff need to be more involved in the development and delivery of programmes and activities both within the campus and externally. This role forms a part of the strategy to redefine our work in this area in line with the vision for the Michael Sobell Jewish Community Centre.

The main purpose of the role is to maximise members' independence, dignity and choice through the provision of the activity programme, use of transport and providing person centred care. The list of principal accountabilities/responsibilities below is not exclusive.

You will;

* Assist and support the Day Services Wellbeing Coordinator, and the Centre Manager to plan and deliver recreation and leisure activities within the centre, and externally within the community including new ground breaking initiatives to agreed standards to increase attendance and engagement
* Run and evaluate weekly Dynamics reports regarding members wellbeing
* Manage attendance list and update Community Centre manager of any changes in the members lives
* Manage the volunteer who manages attendance list and help him with the communication to the families about unattended members
* Support and deputise in all aspects of the coordination and delivery of the Meals on Wheels service,when the coordinator is on leave and to up date members of this service when is needed
* Support the manager with line management duties of support workers
* Get to know the members and their changing needs
* Work in partnership with local stakeholders in identifying the needs of the community by providing programmes/activities and to work towards a collective vision
* Enable people at all stages of their lives to feel that they are valued members of their Jewish community (however they identify themselves as Jewish)
* Provide support to volunteers and designated sessional workers involved in the activities to agreed standards and to ensure volunteers are valued and encourage teamwork
* Develop day service programmes for the community that influence people's approach to their own and others ageing, in an informed and person-centred way by taking account of the recommendations in the Jewish Care paper, An Agenda for Ageing Well
* Plan, monitor and organise the quality and diversity of the recreation, art, IT and leisure activities to agreed standards to enable us to review activities and evaluate
* Manage all aspects of the transport and database systems in conjunction with the Day Services Wellbeing Coordinator and administration team
* Work one Sunday a Month providing a Sunday Social to service users (lieu time will be given)
* Drive for the centre in all aspects of the core services and outreach services provided by the centre
* Provide support to service users in line with Jewish Care policies and procedures and the General Social Care Council's Code of Practice for social care workers
* Ensure the activities are delivered within a Jewish context to meet the requirements of our service users across the religious spectrum
* Work alongside volunteers delivering recreational and leisure activities to agreed standards to ensure volunteers are valued and encourage teamwork
* Encourage current and future users to develop and achieve their interests by providing an ageing well approach to ensure that users are involved in the centre
* Enable people at all stages of their lives to feel that they are valued members of their Jewish community (however they identify themselves as Jewish)
* Promote and provide a creative and dynamic range of activities that successfully integrates users into the social life of the services provided to agreed standards to increase attendance and engagement
* Build relationships with lay and professional leaders within the local Synagogues, and through area resource meetings to engage them with the work in the day centre and how we together can benefit the older community

You will need;

* NVQ level 3 or above in Social Care (preferred
* Current driving license with D1 category (essential)
* Experience of working in the field of activity/event organising
* Experience of activity planning and coordination
* Experience of administration and evaluation of recreational and leisure programmes Experience of working with older people

This post can be full time at 36.25 hours per week or part time for 30 hours per week.

The fill time actual salary based on 36.25 hours per week is £20,112 per annum.

The part time actual salary based on 30 hours per week is £16,644 per annum

You will be expected to work 1 Sunday a month, and you will need to hold a catergory D1 Drivers Licence or passed your driving test before 1997.

Recruiting for a Waking Night Support Worker to join ourLearning Disabilities Service in Redbourn!

GBP 14,040 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

Linden Road provides 24-hour support to two customers in Redbourn. Supported living registered care, these gentlemen have learning disabilities and Autism, requiring a high level of support and care to meet their individual needs. The service comprises of two bungalows with offices and sleep in rooms for staff, located near Redbourn village, close to Harpenden and St Albans. Waking Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
Linden Road in Redbourn (Hertfordshire) supports 2 gentlemen living in their own bungalows with everyday life skills. The service provides a 24/7 support service, with an emphasis on choice and control, enabling customers to achieve greater independence, improved quality of life and integration into the wider community.
We are looking some someone who is able to build supportive, trusting relationships with customers and create a positive atmosphere. You need to be able to provide a flexible, personalised and responsive support service that is tailored to each customer's abilities and aspirations.

Key Responsibilities:

- Building a supportive, trusting relationship with the customer and creating a positive atmosphere;
- Supporting the customer in their preferred night time routine, including personal care and promoting good sleep hygiene;
- Supporting the customer to undertake activities in line with their preferences;
- Ensuring the customer's safety and wellbeing at night, providing emotional and practical support and reassurance as needed;
- Using positive behavioural support and Autism-specific approaches to manage any distress during night time hours;
- Working proactively with other members of the team to meet the needs of the customer and handle administrative responsibilities;
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals;
- Ensuring ongoing assessment and management of risks associated with the customer within an attitude of 'positive risk taking';
- Ensuring appropriate handovers between shifts and documenting night time activity, including any incidents;
- Working in line with Look Ahead's lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues;
- Adhering to all other Look Ahead policies and procedures;
- Engaging in learning and development activity to increase knowledge and skills
- Ad-hoc domestic / cleaning duties;
- Working as part of a team with Look Ahead colleagues, the customer's family and external professionals;
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Excellent verbal and written communication skills
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Sensitive to communication needs of service users, especially those with autism and learning difficulties.
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
- Experience working in learning disabilities.

Desirable:

- Driving Licence

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting Enhanced Support Workers to join our Young People's Service in Hounslow!

£23,200 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Hounslow Young People is Supported Accommodation Service for young people and young parents aged 16-25. The service encompasses a mix of units across 6 sites supporting 57 vulnerable young people and 19 teen parents.

The aim of the service is to empower young people to move towards independent living, supporting their successful transition from childhood; laying the foundations for healthy, ambitious, and safe adult lives with minimal ongoing support. Support is delivered in partnership with a number of stakeholders and partners in the community such as mental health services; substance misuses agencies, housing teams, police and social services.

Job Overview:

You will be able to be creatively engage young people in order to minimise risks and increase their independence. Partnership working is the heart of supporting our young people, you will be required to build and maintain relationships to coordinate the young person's support.

This role requires working on a rota pattern encompassing mix of shifts between 7:45am to 10pm including weekends.

Key Responsibilities:

- Responsible for key-working a caseload assigned by Management
- Undertake initial and continuous assessment of needs, potential risks and agree levels of support and actions to professional standards
- Co-develop a positive behaviour support plan with the individual that identifies triggers and actions required to enable positive risk taking through reduced risks
- Support customers to claim and receive eligible benefits, deal with relevant agencies to develop life skills, budgeting, financial literacy, and managing finances effectively
- Encourage tenants to pay their rent and to ensure that rent accounts are managed effectively
- Motivate individuals to prepare and cook healthy meals safely, going shopping and offering guidance on buying balanced nutritious food
- Enable customers to improve their skills to manage their day-to-day activities such a making telephone calls, dealing with correspondence, attending appointments and form filling
- Support customers to access other services including CMHT, substance misuse agencies and/or work in partnership with other agencies as part of the support planning process
- Develop and maintain links with key agencies and service providers in the local community
- Lead on an area of specialism e.g. ETE, Mental health and build partnerships and develop internal and external opportunities for service-users in this area
- Support customers to maintain activities including but not limited to education, employment, training, informal accreditation and volunteering opportunities
- Promote customers to develop social skills, positive and healthy relationships and keep safe in a variety of settings
- Engage customers to place their voice, aspirations, and interests at the heart of service delivery Promoting inclusion, equality, diversity, and community cohesion
- Positively support customers to understand their child's development in line with best practice guidance
- Adhere to Look Ahead's Policies and Procedures and undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Successful candidates will have:

- An understanding of the difficulties Young People, Care Leavers and Young Parents face and the skills to empower them to achieve their ambitions
- An awareness and understanding of the social, emotional and wellbeing needs and mental health in relation to young people and different agencies involved in their care and support
- An understanding of the challenges young parents face and the skills to enable them to pursue their aspirations while parenting effectively
- An understanding of the difficulties NEET young people face and the skills to enable them to develop a sense of responsibility and independence in the community
- An understanding of the challenges young offenders face and the skills to facilitate positive behaviour change and reintegration in the community
- An understanding of safeguarding policies and procedures

Person Specification:

- A passion to support young people to reach their potential, succeed and thrive independently given the right support with a 'can do' attitude
- A strong customer focus and commitment to putting customers' interests and voices at the heart of all aspects of provision
- Strong self-awareness and commitment to acting as a positive role model
- A commitment to non-discriminatory practice and to promoting equality and diversity
- A commitment to acting as a corporate parent in all aspects of practice where applicable
- A commitment to effective joint working with partners to meet customers needs
- A strong sense of personal accountability and the ability to critically reflect on practice to improve future approaches
- Engage in learning and development activity to increase knowledge and skills

For more information or to apply please visit our website.

Additional Information: DHI offers up to 31 days paid leave (service related) in addition to statutory holidays, a 7% pension contribution and Employee Assistance Scheme.

The role 

DHI is an award winning charity that challenges social exclusion by supporting people to achieve their potential and contribute to the richness and well-being of their community. We are looking for applicants who will share our passion for our values, and our commitment to our client groups and local communities.

We are recruiting for an Supported Housing worker to join DHI in Bath. This exciting, varied and rewarding role will involve supporting clients to achieve and maintain abstinence from problematic drug/alcohol use and supporting them to move on to live fulfilling and independent lives.

You will be joining an experienced and enthusiastic team that work hard to support each other, deliver an exceptional service to clients and meet our contract requirements.

If you’ve got experience of working in housing and share DHI’s values of self-direction, stimulation and zest for life, we’d love to hear from you.

If you’d like to know more about the role, please contact Recruitment.

How to apply

Please complete an Application and Skills Form and email these to Recruitment by midday Friday 3rd April.

You should use the Job Description and Person Specification to assist you in completing the Skills form.

Penrose is recruiting for talented, ambitious and caring staff to help deliver a major new pan-London service supporting people with personality disorders to resettle in the community and lead happy, healthy lives, free from crime.

As part of the Offender Personality Disorder (OPD) pathway, Penrose will be providing supported accommodation for 12 men and 4 women across three residential sites in Lambeth, Lewisham and Redbridge. Working in partnership with NHS England and HMPPS and receiving referrals from the National Probation Service, we will support men and women in the pathway being released from prison, secure healthcare settings or moving on from Approved Premises. Our 24-hour service will provide far more than a roof over people’s heads; it will offer a base for a range of 1-1 and group interventions, delivered by our teams and by external partners, that will equip residents with the skills and confidence to move on safely into independent living.

This is an exciting opportunity to make a real difference supporting some of the most complex people in the criminal justice system and helping make communities safer. We are looking for experienced staff who have the skills and ability to support and engage residents with a non-judgemental attitude within an enabling environment.

Your Role:

Your role will be based in Redbridge supported housing accommodation sites with possibility to work across locations.  We have day shifts as well night shifts available.

 

Duties: 

• To be creative in involving the service users in meetings which ensures they remain at the centre of the discussion and make choices and decisions.
• To support service users to achieve their goals, in line with their support plan.
• As part of service users support plan, to liaise with external professionals, e.g. GP’s, probation officer, Care Coordinators etc.
• Understanding of Risk Management within a Criminal Justice environment
• Facilitate and or support group sessions
• Ensure there is genuine engagement with the service users using appropriate methodologies and interventions
• Provide / arrange for various advice, advocacy and or information to service users in relation to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.
• To positively respond to service users who may need assistance, seeking the support of the appropriate manager if necessary, in emergencies.
• Assist the staff team in managing security and safety, health & safety, maintenance, rent/charges collection, arrears and void control.
• Assist service users with arrangements for moving into the property, ensuring benefits are applied for, utilities connected, maintenance problems resolved, and that the property is properly furnished.
• Liaison with Agencies and Local Community
• Ensure timely information sharing with Offender Managers and other key stakeholders to support robust risk management and positive resettlement outcomes
• To undertake administrative tasks as part of regular duties ensuring that these are completed accurately and in a timely manner.
• Ensure Service Users receive a high quality and responsive service.
• Communicatee effectively.
• Promote and encourage best practice in HSE.

Excellent communication skills and being able to develop strong working relationships will also be crucial to this role. You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances.

Why work with us?

Excellent core and on-going training aligned with personal development plan

• Access to employee assistance programme
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Indian Head Massage and a range of other therapies
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Life Assurance

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 3 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

To support people affected by brain injury and their carers to lead as independent, worry-free and fulfilled lives as possible.

To visit clients and/or carers at home to undertake initial assessment to establish the support required by each individual client and/or their carer

To carry out a review visit and periodical visits to clients and/or carers to establish they are obtaining the correct support

To assess clients and carers with their health and wellbeing 

To support clients and or carers to achieve their goals and regularly monitor their progress towards these goals as well as their level of general health and wellbeing

To encourage participation in any health and wellbeing programmes run by or known to Headway Hertfordshire

To work with clients on a one to one basis, within the boundaries of the service, to help them overcome their issues and concerns.

We are looking for an enthusiastic Development Worker to join our friendly team, and work closely with our service users with learning disabilities to develop their independent skills and potential.

This is a full time position, Monday-Friday 9-5, with occasional evening and weekend work. 

The post holder will deliver support for our service users across our 4 core services, including the delivery of educational sessions aimed at building confidence and skills, travel training and 1:1 community support for isolated individuals.

 The post holder will also be required to take a lead role in organizing and participating in various fundraising events and activities, to ensure the continuation of the high quality support that we provide to our service userss The ideal candidate will have significant experience of working with people with learning disabilities, or a similar vulnerable service user group, along with a strong commitment to taking a person-centred approach to the role.

We are looking for an effective team player that can work closely with our small team of staff and volunteers to affect real change in the lives of adults with learning disabilities.

We are growing, so there will be opportunities for development. The role of Development Worker is both diverse and challenging, and will provide the right candidate with excellent opportunities to significantly develop their skills and knowledge within the charity and social care sectors.

Our mission

PiP (Pursuing Independent Paths) 's mission is to support adults with learning disabilities to achieve their potential. We are a small grassroots charity based in West London, and run a number of key services to promote independence and choice for our service users. All of the work PiP does is aimed at fulfilling one or more of our 6 priority outcomes:

• PiP Students lead more independent lives
• PiP students improve their health, wellbeing and self-esteem
• PiP Students gain life skills
• PiP students build social skills
• PiP Students increase their social interactions within the community
• Happiness, comfort and improved quality of life for parents and carers

Applications closing date: 25.03.2020 at 23:59.

Interviews will take place on 31st March, 2nd and 3rd April.

The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.

Age UK Lewisham and Southwark is launching a brand new Social Prescribing service centred around the Emergency Department of University Hospital Lewisham. We're going to support adults (18+) accessing the Emergency Department with their non-medical needs, thereby improving their health and wellbeing while at the same time reducing the pressure on hospital staff.

We are looking for a new Link Worker to help people find and use community support, services and activities. This will be through face-to-face appointments in the hospital, home visits, telephone calls and letters. As well as this, you'll be point of contact for the new project across the hospital. We need confident self-starters, able to work in busy enviornments while building good relationships with a variety of professionals.

This will be rewarding role giving you the opportunity to make a real difference. Not only will you directly help the people we support to improve their lives, indirectly you will be doing vital work to ease the pressure on University Hospital Lewisham and free up resources for everyone in the borough. This is a pilot project, so you will also provide valuable input and shape how the service itself is delivered. Further, there will be the opportunity to attend events, forums and meetings to broaden your understanding of Health and Social Care and build experience working in the voluntary sector. You will also be working closely with our other social prescribing projects in the borough, Community Connections and SAIL, strengthening our offer of support in Lewisham.

If you are a good listener, a positive thinker, strong at multi tasking and passionate about supporting people who need it, we want to hear from you.

Please note that this is a pilot project. This post is for six months with likelihood of extension.

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AUKLS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

For full details please download our Recruitment Pack which includes a Job Description and Person Specification. To apply, please ensure you complete the attached Application Form as well as the Equal Opportunities and Criminal Declaration forms.

Closing date for applications – 9am Monday 30th March

*Interviews will take place on Wednesday 8th April*

Supported Housing Night Concierge Worker

Closing date: 27th March 2020

Aim of the role:The Night Concierge will work within projects that provide accommodation delivering a high quality and responsive night service to Evolve Housing + Support customers and the community.

All of our projects operate over 24 hours a day, seven days a week including weekends and bank holidays. The Night Concierge Workers form a key part of us delivering safe and secure accommodation for vulnerable customers with complex needs. This is both a rewarding and challenging role.

Salary:£20,760.00 per annum pro rata based on full time.

Location:Croydon

Contract:Fixed Term ending 30th October 2020

Hours:Shifts are 9.5 hours from 21.30 to 07.30 (with half an hour unpaid break), Contracted hours available are on a 4 on/4 off rotational pattern. Regular weekend working is required. Periodically, day working is required for training and team meetings.

Part-time hours are also available as an Evolve bank worker.

About the Role

All of our projects operate over 24 hours a day, seven days a week including weekends and bank holidays, we cater for customers who range in age from 16 years old up to the age of 65, with a range of support needs, some of which are complex.

The Night Concierge will work within projects that provide accommodation delivering a high quality and responsive night service to Evolve Housing + Support customers and the community.

The Night Concierge Workers form a key part of us delivering safe and secure accommodation for vulnerable customers with complex needs. This is both a rewarding and challenging role.

This is an exciting opportunity to become part of the Evolve Housing + Support team. We operate homeless hostels and supported housing projects across four London Boroughs and our staff are essential in ensuring customers receive the highest quality service.

The role will require you to work alongside our customers, as part of a multi-disciplinary team, to help identify their strengths and skills so they can achieve their goals and aspirations.

The role is varied, not only providing an essential front-of-house presence to our customers, but also carrying out health & safety checks, ensure safety of the customers and dealing or escalating queries and complaints as they arise overnight.

Evolve Housing + Support is committed to providing an outstanding service to our customers and communities and our concierge teams are an integral part of our service.

Right to work information must be provided and any offer of employment will be subject to satisfactory Disclosure & Barring Service check.

About You

You will be responsible for ensuring that our customers receive the best possible support from whilst with us. To be successful in this role you must have:

• Empathy towards vulnerable and homeless people and a passion to want to provide safe and secure accommodation to those most vulnerable in society.
• A positive and dynamic attitude to working at times in a challenging environment.
• Energy and drive, including the ability to stay fully alert and proactive throughout the entirety of the shift.
• Understanding of what delivering excellent customer service is and a commitment to doing so.
• Excellent communication skills 

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

If you wish to apply for the Supporting Housing Night Concierge Worker post please apply via the Evolve Website.

Supported Housing Night Concierge Worker

Role profile

Evolve Housing + Support is a charity providing a range of services to homeless and vulnerable people within London. We provide much more than just a roof - we are place of positive change and growth, enabling people to move on and lead independent lives.

Job title:

Supported Housing Night Concierge Worker

Department:

Housing Services

Reports to:

Night Team Leader

Locations:

Croydon

Hours:

38 hours per week

Regular weekend working is required

Periodically, day working is required for training and team meetings

Job Description

Overall aim

To provide a waking night service to customers with complex support needs living in Evolve Housing + Support accommodation

Key responsibilities

Service delivery

• Providing a welcoming and responsive  presence to customers and visitors and ensuring their safety and the safety of the building is maintained at all times
• Being accessible and responsive to customers’ concerns and requests for information

• Conducting wellbeing checks on vulnerable customers, as required

• Liaising with and assisting emergency services, as appropriate

• Responding in a decisive and proactive way to customer and neighbour complaints and incidents of challenging behaviour and conflict

• Monitoring the entry and exit of all customers and visitors to and from the service during the night, and implementation of the customer visitors policy

Health and safety

• Being fully aware of, and working within, Health and Safety legislation

• Carrying out regular Health and Safety inspections and, where required, taking immediate action to remedy health and safety defects and alerting the appropriate people, in accordance with the Health and Safety Policy

• Being fully aware of and following local fire alarm, safety and evacuation procedures when required

Record keeping

• Accurately recording any contact with customers, as set out in Evolve’s policies  

• Reporting repairs and maintenance in accordance with Evolve’s policies

• Completing clear and comprehensive handover notes to be passed onto day staff as part of the handover at the end of each shift

• Accurately completing all  relevant online forms following incidents or accidents using InForm and other IT systems, as appropriate

• Carrying out general administrative tasks including organising and filing paperwork and folders

• Maintaining personal records on the HR database

General

• Ensuring Evolve’s Equality and Diversity Policy and Code of Conduct are actively promoted and adhered to in all areas of work, and that services are accessible to all individuals

• Attending and fully participating in one to one meetings and appraisals with the Night Team Leader

• Attending and fully participating in team meetings and all training provided

• Engaging with colleagues and management to fully support the effectiveness of the team

• Working across other locations, and attending training and meetings on other sites, as required

• Any other duties within the scope of the post as directed by the Night Team Leader, Team Manager, on-call manager or any other member of senior staff

• This job description provides an indication of the roles and responsibilities for the post of Waking Night Staff but is not an exhaustive list of the duties that the post holder may be asked to undertake

• Evolve reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes in or to the role

Person Specification

Supported Housing Night Concierge Workers must demonstrate:

• A commitment to engaging with vulnerable customers with complex needs, including mental health and substance misuse issues

• The ability to maintain a calm and assertive approach when faced with complex and challenging situations, including building safety, anti-social behaviour and complaints

• An empathetic and responsive approach when dealing with customer or neighbour complaints, and a determination to resolve any issues, where possible

• A good understanding of written and spoken English and the ability to complete reports and handovers using clear and logical language

• Basic IT skills, including the ability to:

  •  input information onto an online database,

  •  receive and respond to emails and set up meetings using Outlook,

  • process personal information (such as booking annual leave) via the online HR system,

• A good understanding of the importance of conducting regular health & safety and wellbeing checks, and the ability to ensure these checks are carried out – and recorded – in line with requirements.

• A good understanding of the importance of communicating all incidents and accidents in line with policy requirements, in order to ensure the safety of all our customers. This may involve interaction with colleagues, Team Leaders, on-call Managers and emergency services, as appropriate.

• A positive and proactive approach to carrying out all duties required during the night shift.

• A willingness and ability to attend all training and meetings as required, even when these are not during regular night shift patterns.

• A respectful and supportive approach to colleagues.

We’re Anthony Nolan and we save the lives of people with blood cancer who need a stem cell transplant.

We’re unique. Thanks to the incredible donors on our register, our pioneering research and our passionate fundraisers, we give the chance of life to three people a day.

But we won’t stop there. We want to be there for everyone who needs a transplant; from finding a match, through every step of a patient’s transplant journey. And together we can reach the remarkable day when we can save the lives of everyone with blood cancer.

And now we want you to join our lifesaving team. We are looking for a Supporter Data Analyst to bring their talents to help ensure that data and insights support our Engagement Strategy to help us increase income and improve the way we engage with supporters.

Title:Senior Supporter Data Analyst

Salary:£33,000 - £36,000 per annum

Contract: 6-month fixed term contract (potential for role to be made permanent)

Hours:35 hours per week

Location: Hampstead, North London

As the Senior Supporter Data Analyst, you will Support Anthony Nolan’s Engagement Division and the wider organisation by providing high quality analysis insights and reporting. You will work closely with peers in the Supporter Operations Department and across the Engagement Division to ensure that we are using data and analysis to draw actionable insight that will inform future activities. In order to do so you will make use of best in class technologies such as Alteryx and Tableau online.

With your extensive statistical modelling skills, the strategic insights you produce will help support Anthony Nolan’s ambitious goals to build deeper relationships with existing supporters and will help to identify opportunities to recruit new supporters. Your communication and negotiation skills will help to ensure that insights are taken forward and are shared across the organisation at all levels.

This role will work collaboratively with data and insight specialists across the organisation to maximise the strategic application of all our supporter data.

You will help to deliver metrics against which we can measure the effectiveness of our supporter engagement activities and to quantify improvements delivered by the Supporter Operations Department.

What’s in it for you?

Financial

• Pension (employer 5% when you contribute 3% or more),
• Travel Insurance
• Interest free Travel Loan
• Salary Sacrifice Car Scheme
• Life Assurance (4x annual salary)

Wellbeing & Health

• 27 days annual leave in addition to normal public holidays
• 24-hour Employee Assistance Hotline
• Medical Cash Plan
• Cycle to Work scheme
• Gymflex

Family Friendly

• Paid dependants leave
• Enhanced Maternity, Paternity & Adoption pay
• Flexible start/finish times (role dependent)

And more! (full list of benefits available on website)

Together, we can save lives. Join our team and give someone a chance of life.

Anthony Nolan is an equal opportunities & living wage accredited employer.

All applicants must be able to demonstrate the right to work in the UK.

You may have experience of the following: Supporter Insight, Supporter Data Engagement, Fundraising, Third Sector, Voluntary Sector, Not for Profit, NFP etc

About Black Thrive

Black Thrive is a partnership that works to address the inequalities that negatively impact the mental health and wellbeing of Black people in Lambeth. We use a Collective Impact approach (described by Kania and Kramer in 2011) to bring together individuals, local communities, statutory agencies and voluntary organisations to address structural barriers that prevent Black people from thriving.

We place the voices of the community at the centre with the aim of influencing policy, service design and delivery and to provide feedback about the community’s experience of services. We aspire to build a culture where Black communities are supported by relevant, accessible services, which provide the same quality of support for all people regardless of their race.

About the team

We are a small and dedicated team with big ambitions. Our work focuses on changing systems that create and sustain inequalities for Black people in Lambeth. We continue to push conventional boundaries, which means our work is challenging but both exciting and extremely rewarding.  As a learning organisation, we try to nurture a culture where we reflect on what works, as well as identifying areas for improvement. It is important to avoid ‘group think’, and we work to create a safe space where we can respectfully challenge one another, and both give and receive constructive feedback. 

Our team includes many committed volunteers who help to shape our thinking and approach. They play a crucial role in ensuring that the voice of the community is placed at the centre of what we do. We are keen to increase the participation of people living with long-term conditions in our work and to use our expertise and networks to nurture leaders locally. 

Overview of the role: 

The purpose of this role is to support Black Thrive’s employment strand of work, which is key to promoting wellbeing and preventing ill health as well as to supporting recovery from ill health or slowing progression from one to many health conditions. 

The immediate priority for the role is to support the effective delivery of the employment project funded by Guys and St Thomas’ Charity (GSTC), a summary of which is attached. The role has a wide span of responsibility ranging from community engagement and research to administration.

Black Thrive has three main Working Groups - Children, Young People and Families; Working Aged adults; Older Adults. The Working Groups and subgroups comprise of members of the community; voluntary and community sector; representatives from the mental health system; local public-sector bodies; and the private sector. This role will support the Employment Working Group, which is part of Working Age Adults.

Duties and responsibilities: 

1. Assist the Programme and Partnerships Manager (Employment) to deliver Black Thrive’s employment project funded by GSTC.
2. Engage and involve Lambeth’s Black communities in delivering the GSTC project.
3. Develop and maintain comprehensive administrative and electronic systems to ensure that the employment working group and sub groups can function effectively and the overall project can be delivered efficiently.
4. Design and maintain databases to support relationship management and engagement with community members, employers, partners, contractors and other stakeholders.
5. Participate in and support research and evaluation.
6. Work with community members and partners to ensure the collection, analysis and reporting of quantitative and qualitative data to support understanding, action and monitoring relevant to employment generally and the GSTC project specifically. 
7. Support the Programme and Partnerships Manager with project management and reporting arrangements relating to the achievement of objectives and milestones.
8. Support the Programme and Partnerships Manager to ensure the effective management and governance of financial resources, including progress and risk reporting to partners and stakeholders.
9. Organise meetings and events and manage the associated administration such as room bookings, preparing and distributing of agendas, minute taking and action tracking. 

PLEASE NOTE THAT THE CLOSING DATE HAS CHANGED AND APPLICATIONS WILL NOT BE ACCPETED AFTER 23:30PM ON WEDNESDAY 1ST APRIL  2020.

Do you have an understanding of mental health issues or experience of working in mental health? Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with? Welcome to Richmond Fellowship as a Crisis Recovery Worker.

Your challenge? To manage the service’s resources and monitor, develop and share good practice across staff teams to ensure everyone is better equipped to work with a greater range of challenging support needs. We’ll also rely on you to provide high quality support to clients, build positive relationships with multi-disciplinary organisations and make sure that data entry onto our reporting system is accurate and timely.

You will be solution focused and outcome driven, you’re great at leading, supervising and motivating others using tact and diplomacy and a firm but inclusive, open style of working. You also have a flair for managing conflicting demands and priorities and a flexible attitude to working hours . A proven track record in a mental health care setting is, of course key, as is a good understanding of recovery and co-production and experience of carrying out investigations and writing reports and recommendations. You will need to be a great listener, with a flexible approach and a flair for planning and prioritising a busy workload. You will enjoy motivating and engaging people in a range of developmental interventions and activities. What’s more, you will have a good understanding of mental health issues and how they affect people and their loved ones.

We are recruiting for a full time member of staff to cover the Blackpool wellbeing centre between the hours of 11:00-00:00, you will need a degree of flexibility where shift work is required on a rota basis including evening and weekends.

This is a rolling recruitment process, shortlisted candidates will be interviewed as and when they apply.

We are also looking for Casual Recovery Workers at £8.94 per hour

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone