Administration and communications jobs
Job Title: Member and Supporter Experience Officer
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Dates: 27th and 29th May
*This role sits within a pay grade with a pay range of £25,601 to £32,089. The salary on appointment will be set at the lower end of the pay range, to a maximum of £27,568 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.
This role is instrumental in ensuring a seamless supporter journey, helping to attract, welcome, and retain supporters while providing valuable insights to the organisation to improve supporter experiences. As an ambassador for supporters, the role also contributes to the organisation’s ability to deliver its charitable mission.
Key responsibilities
Supporter Engagement
- Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.
- Triage enquiries, referring complaints, safeguarding and safety matters to the specialists in the organisation and escalating other enquiries as needed to subject-matter experts.
- Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
- Acknowledge and thank donations and other payments in a timely and personalised manner.
Payment processing
- Handle and manage the Direct Debit cycle, ensuring accuracy, compliance and timely processing with support from colleagues and finance.
- Provide monthly KPIs related to Direct Debits to Head of Member and Supporter Experience.
- Process and manage in-bound financial payments in an accurate and timely manner, managing any reconciliation as required.
- Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.
- Support our auditors and finance team on any reconciliation or financial enquiries.
Data integrity and CRM Management
- Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.
- Share key supporter data and insights within the organisation to elevate the supporter voice.
- Support key supporter administration tasks (e.g. welcome pack data send)
Problem-solving and complaints handling
- Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.
- Handle complex technical enquiries related to our digital tools such as app, website, insight hub.
- Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.
Volunteer support
- Provide training and support to key volunteers, such as Membership Secretaries, helping them to attract, welcome and retain members.
- Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively.
Continuous improvement
- Input into new digital development to ensure supporters receive value, and to minimise pain points
Other
- Undertake such other duties as may be reasonably required of the post.
- Engage and proactively develop excellent working relationships across the organisation.
The person
Knowledge, Skills and Experience
Essential:
- A high standard of organisational, interpersonal and communication skills.
- An excellent telephone manner.
- An ability to maintain high levels of accuracy at all times.
- Ability to adapt style, tone and content to provide a tailored service to supporters.
- Ability to show initiative and determination to investigate and solve complex enquiries.
- Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.
Desirable:
- Proven experience of working in a busy customer/supporter service environment.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Description
Location: Birmingham
Contract: full time, 11 week fixed term contract, starting no later than 7 July 2025
Salary: £22,391 per annum, pro rata
Closing Date: 19 May 2025
Interview: Interviews to be held virtually 30 May 2025
Are you looking for a new opportunity?
The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.
We are currently looking for an OTW Project Assistant who will support the delivery of the On The Water project at one of our boating stations in Birmingham. The project provides young people from outside Sea Cadets, age 9-14, the opportunity to get on the water, learn new skills and build confidence through boating activity. This is a very varied and rewarding role that requires someone who is self-motivated, inspiring, organized, creative, tenacious, positive, IT competent and with a real interest in people with a attention to detail and real enthusiasm for the project.
Project delivery takes place between 29 July 2024 and 30 August 2025 when the young people will be attending boating sessions. During this busy time the Project Assistant will be based at the boat station each day to complete registration, manage group change overs, track project targets, encourage survey completion and fill booking gaps. Prior to delivery the role will be focused on supporting the booking process and engaging in community outreach. Once delivery is complete, the Project Assistant role will then predominantly be supporting the evaluation and data collection as well as supporting participants to join their local Sea Cadet unit.
Key Responsibilities
- The welcoming and registration of participants for the On The Water project
- Collecting and uploading daily statistics and figures that show how the project is progressing
- Making new and repeat bookings
- Talking to participants and their parents/carers about the opportunities within Sea Cadets
- Managing a waiting list and reducing drop-outs
- Responsible for the safety and wellbeing of participants alongside the Boat Station staff
- Ensure that participants complete surveys to share their experience of the project and encourage adults to feedback on their young people’s experience
- Attend any meetings as required by the project
- Assist with the evaluation of the On The Water project
Requirements
- Previous experience of working with volunteers
- Experience in a customer facing role
- Experience working with young people
- Experience working with diverse community groups or working in outreach
- Experience of tracking targets and managing data
- Self-motivated and able to manage your time and workload effectively
- Flexible and enthusiastic
- Able to work as a team player with creative ideas and solutions who will empower our volunteers to make a difference to the lives of even more young people across the UK
- Satisfactory DBS
For further information, please download the Recruitment Pack.
Benefits
- Flexible Working hours and a hybrid culture
- Cycle to work scheme and Season Ticket Loan
- 25 days annual leave plus bank holidays
- Life assurance (4x salary) for those that join the pension
- Private medical insurance
- Pension (employer contribution up to 10%)
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
- National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialise.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo a criminal record check.
We help launch young people for life through adventure.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Casework & Training Lead Officer
Full-time (35 hours); initial one-year contract; £28-35K dependent on experience, immediate start
Deadline for applications: 25th May 2025
Amicus provides representation for those facing the death penalty in the US. We believe capital punishment is imposed disproportionately on the most vulnerable in society, violating their right to due process and to equal justice before the law. Our aims are to provide better access to justice and to raise awareness of potential abuses of defendants' rights.
We are not primarily a campaigning organisation; rather, we believe we can make the greatest difference through frontline work, including via our extensive network of casework teams working on a variety of projects.
We’re seeking a Lead Officer to play a central role in the busy Amicus team, with the position’s focus being on casework and on training. The role offers a great deal of variety: coordinating our busy casework programme of projects, including supporting caseworkers and teams; and leading in the delivery of training and educational events, especially those aimed at our casework teams.
You will be part of a small team, which means we all pitch in to help each other when necessary. Workload will be demanding at times, an ability to work across multiple tasks and to prioritise will be essential. Given the critical and highly sensitive nature of our work, attention to detail, meeting deadlines and quality of work all are a high priority. You will be interacting with law firms and volunteers all around the world, making communication skills essential for the role.
This is a hybrid role; there will be a requirement to be in our central London office, generally Thursday and Fridays, as well as for casework briefings at law firms as required within the working day, alongside some remote working. Office hours are Monday to Friday 10am to 6pm with an hour lunch break. We run two major training events each year that would require weekend working. We would consider part-time/job-share working for the right person/people.
This is a wonderful opportunity to join our Amicus family and to help make a difference to the lives of under-represented individuals, through practical action. If you’re passionate about human rights or social justice and believe in proactive action, then we can offer you a supportive environment where both your career and your passion can thrive.
Application process:
Please submit your application via email to:
- Allan (please see application method)
by providing your CV and a (maximum one-page) covering letter, highlighting how your skills and your experience meet the role’s needs. Applications must be received by 6pm on 25th May 2025.
- Successful applicants will be offered an in-person written assessment and panel interview
Please note that applications without a covering letter will not be considered.
Please visit our website for information about the Charity and
about our activities before applying.
Key Responsibilities
Support of busy casework programme:
- Working closely with the Casework & Training Senior Manager, other staff and volunteers
- Coordinating with US defence teams, and with the academics involved in many of our projects
- Supporting student casework projects
- Briefing teams of casework lawyers from the UK offices of international affiliate teams
- Keeping close links with the US affiliate capital punishment firms
- Support in recruiting new casework volunteer teams and in-house volunteers
- Taking a lead role in driving casework-focused training
- First point of contact for general casework enquiries
- Monitoring casework teams; updating teams on the progress of cases; keeping the casework database up-to-date; and producing reports
Amicus operational work:
- Biannual training programme: Supporting directly the delivery of this programme, especially in relation to the casework-focused elements
- Presentations and talks: Co-ordinating, and (in time) sometimes fronting, for firms and for student groups
- Events: Assisting with the preparation, planning and logistics of awareness-raising events (often arranged around visiting experts conducting training) and of fundraising events
- Website and social media (Facebook, TikTok, Instagram, LinkedIn and X/Bluesky): Casework-focused content and checking content is appropriate and in line with our policies
- Assisting the Executive Director and the Casework & Training Senior Manager with ad hoc tasks and work as required
Skills and Experience
Essential experience:
- Experience in a legal and/or corporate environment
- Experience of large volume data management
- Working in a small team
- Demonstrable presentation skills; public speaking
- Experience of managing events
Desired experience:
- Social media experience
- Demonstrated experience working in charity
- Understanding of the fundraising process
- Demonstrated commitment to, and passion for, human rights
Competencies
- Ability to prioritise a demanding and varied workload
- Strong oral and written communication skills
- Attention to detail, even under high pressure
- Excellent written professional English
- High level of IT competence, particularly in MS Office (Excel, Word); knowledge of Salesforce, Canva and Mailchimp would be great but not essential
The client requests no contact from agencies or media sales.
Are you a highly organised, self-motivated, creative problem solver with an interest in wildlife looking to develop your administrative and facilities management skills? Would you like to work at one of the RSPB's flagship reserves?
Facilities Manager
Reference: FEB20250384
Location: RSPB Leighton Moss, nr Carnforth
Salary: £27,123.00 - £28,956.00 Per Annum
Contract: Permanent
Hours: Full-time, 37.5 hours per week
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
We're looking for a new Facilities Manager for our Leighton Moss reserve. This is a fantastic opportunity to join the team at Leighton Moss in North Lancashire. As part of the team, you will work for one of the world’s leading conservation charities, dedicated to saving nature.
As the Facilities Manager you will be responsible for ensuring the infrastructure and support services are well maintained, operate within budget, in line with good practice and within legal frameworks. You will provide comprehensive business/operational support facilitating delivery of work programmes and an effective working environment. You will ensure RSPB is accredited by Green Dragon and compliance is maintained. You will manage the administration of the site as well as managing staff and volunteers and ensuring a high level of customer service.
Essential skills, knowledge and experience:
- You will have the self-motivation and organisational skills to effectively prioritise and deliver a large and varied workload - maintaining our buildings, supporting the visitor business and land management operations and providing admin support to managers.
- Knowledge, understanding and evidence of the key elements of ensuring well-maintained facilities and associated services.
- Ability to ensure H&S compliance is met, knowledge and experience of writing and implementing Risk Assessments and Emergency Procedures.
- Good verbal and written communications skills and ability to engage with a wide range of audiences.
- Ability to plan/project manage, prioritise and problem solve.
- Ability to manage your own team of staff and volunteers to ensure daily cost-effective, efficient running of the facility.
- You will be an effective forward-planner with the ability to anticipate and respond quickly to change.
- You will be proficient at using a variety of IT programmes/software including Microsoft 365 especially SharePoint and show an ability to learn unknown/bespoke software packages that are utilised within the RSPB. You will be able to impart this knowledge on others.
- You will have experience of overseeing the administration of the site.
- You will be calm in a crisis, be able to juggle multiple demands on your time and cope well in reactive circumstances.
- You will be confident and assertive in a team environment.
- Ability to provide high levels of customer service.
Desirable skills, knowledge and experience:
- To be confident in building management and deal with trades people.
- Financial management skills to be able to manage a facilities budget (overseen by the site manager) and ensure value-based budgeting. You will work to a high degree of accuracy, flexibility, confidentiality and discretion.
- Knowledge of Environmental Management Systems, including legal compliance, quality management and sustainability of a site.
- Ability to effectively use RSPB systems including eBIS and Assemble. Also, knowledge of IT and network systems is useful.
- Ability to deal with confidential and sensitive information appropriately.
- A facilities management qualification or equivalent.
- Natural history knowledge and knowledge of conservation issues and priorities
Closing date: 23:59, Sun, 25th May 2025
We are looking to conduct interviews for this position from week commencing 2 June 2025.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Please use the numbered essential & desirable criteria above as individual headings to focus your skills, knowledge and experience. Don’t be concerned if you cannot complete information for all the criteria but do bear in mind that many skills are transferable. Also, rather than saying you can do something or have experience of something, give real examples that demonstrate it.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.



Location: Royal Victoria Dock, London
Contract: full time, 11 week fixed term contract, starting no later than 7 July 2025
Salary: £22,391 pro rata
Closing Date: 19 May 2025
Interview: Interviews to be held virtually 30 May 2025
Are you looking for a new opportunity?
The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.
We are currently looking for an OTW Project Assistant who will support the delivery of the On The Water project at one of our boating stations in London. The project provides young people from outside Sea Cadets, age 9-14, the opportunity to get on the water, learn new skills and build confidence through boating activity. This is a very varied and rewarding role that requires someone who is self-motivated, inspiring, organised, creative, tenacious, positive, IT competent and with a real interest in people with a attention to detail and real enthusiasm for the project.
Project delivery takes place between 29 July 2024 and 30 August 2025 when the young people will be attending boating sessions. During this busy time the Project Assistant will be based at the boat station each day to complete registration, manage group change overs, track project targets, encourage survey completion and fill booking gaps. Prior to delivery the role will be focused on supporting the booking process and engaging in community outreach. Once delivery is complete, the Project Assistant role will then predominantly be supporting the evaluation and data collection as well as supporting participants to join their local Sea Cadet unit.
Key Responsibilities
- The welcoming and registration of participants for the On The Water project
- Collecting and uploading daily statistics and figures that show how the project is progressing
- Making new and repeat bookings
- Talking to participants and their parents/carers about the opportunities within Sea Cadets
- Managing a waiting list and reducing drop-outs
- Responsible for the safety and wellbeing of participants alongside the Boat Station staff
- Ensure that participants complete surveys to share their experience of the project and encourage adults to feedback on their young people’s experience
- Attend any meetings as required by the project
- Assist with the evaluation of the On The Water project
Requirements
- Previous experience of working with volunteers
- Experience in a customer facing role
- Experience working with young people
- Experience working with diverse community groups or working in outreach
- Experience of tracking targets and managing data
- Self-motivated and able to manage your time and workload effectively
- Flexible and enthusiastic
- Able to work as a team player with creative ideas and solutions who will empower our volunteers to make a difference to the lives of even more young people across the UK
- Satisfactory DBS
For further information, please download the Recruitment Pack.
Benefits
- Flexible Working hours and a hybrid culture
- Cycle to work scheme and Season Ticket Loan
- 25 days annual leave plus bank holidays
- Life assurance (4x salary) for those that join the pension
- Private medical insurance
- Pension (employer contribution up to 10%)
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
- National staff conference: All employees come together once a year to reflect on the past year and celebrate success at our offsite staff conference. This is a great opportunity to listen to employees' views, and for employees to network, share information and socialize.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognize our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo a criminal record check.
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We help launch young people for life through adventure.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Baby Lifeline is a highly respected national charity whose mission is to ensure the healthiest and best outcomes possible from pregnancy and birth.
Founded over 40 years ago by Judy Ledger following the personal tragedy of losing three premature babies, we have since purchased many million pounds’ worth of equipment for maternity and neonatal units, produced nationally recognised reports and research projects, staged highly successful annual UK maternity safety conferences, and provided ongoing evidence-based, multi-professional training to reduce avoidable harm and death in maternity. Training is provided through Baby Lifeline Training Ltd. It trains around 4,000 delegates annually and is one of the main providers/developers of training for maternity professionals in the UK.
An exciting opportunity has arisen to join Baby Lifeline as Chief Operating Officer.
This dual role will include operational responsibility for Baby Lifeline and Baby Lifeline Training Ltd. Sharing the same building as the charity, the Training company is a not-for-profit social enterprise which operates under a service level agreement and brand licence issued by the charity.
Reporting to the CEO, the Chief Operating Officer will be responsible for directing and controlling all organisational operations in accordance with the strategy and business plans agreed by the CEO and respective Boards of the Charity and Baby Lifeline Training Ltd to ensure that organisational values and objectives are met. Baby Lifeline’s mission is to make care safer and better for every pregnant woman, pregnant person and newborn baby in the UK with the aim of ensuring that no family will experience the avoidable loss of their precious baby or mother.
Chief Operating Officer Key Responsibilities
- Ensure that all areas operate efficiently, meet compliance and safety standards, and support the overall purpose of the charity.
- Perform a leading role in driving revenue through developing strong relationships with key stakeholders.
- Represent the charity at external events and meetings where required.
- Financial expertise in setting and managing realistic annual income and expenditure budgets is essential.
- Lead and support management and small staff team.
- Co-ordinate and manage policy, procedure, risk management and wider charity administration.
- Work closely with the CEO and Boards to develop and implement the charity’s strategic vision and values
As Chief Operating Officer, you will have:
- A business degree/MBA or equivalent qualification is desirable.
- Extensive experience in a senior management role.
- Strong leadership, influencing and communication skills.
- Excellent organisational and problem-solving abilities.
- Negotiation, conflict resolution and relationship-building skills.
- Robust understanding of financial analysis, management principles and practices.
- Thorough understanding of the charity sector.
- Understanding of business functions i.e. HR, IT, finance etc.
- Experience in strategic business planning
Benefits: 33 days’ holiday including public holidays, pension, enhanced sick pay
Interested? Click 'Apply Now' to access the Application Pack
Baby Lifeline is a unique national charity whose mission is to make care safer and better for every pregnant woman, pregnant person, and newborn baby
The client requests no contact from agencies or media sales.
LMK (Let Me Know) Youth Leader (Freelance Educator / Youth Worker)
- Across London boroughs, occasional travel outside London optional
- £200 per 2 hour workshop
- Sessional
- Available for a minimum of one delivery per month, pending workshop demands
About LMK
Good relationships shape our health and happiness, yet we are taught so little about them. LMK is a registered education charity on a mission to change that. We run workshops educating young people about healthy and unhealthy behaviours, so that they can avoid abuse and thrive in relationships.
Using film and guided discussions, our workshop Leaders support children and young people in honest conversations about relationships and leave them better equipped to spot the early warning signs of abuse, inspiring them to enjoy healthy, fulfilling relationships. We explore the 10 signs of healthy and unhealthy relationships and include practical lessons young people want to learn about (like consent) and practice scenarios in a safe, supportive and non-judgmental environment.
LMK is a learning organisation and prides itself in supporting leaders to develop their skills. We offer training and Continuous Professional Development (CPD) opportunities, as well as peer-to-peer learning and reflective practice sessions.
About LMK Leaders
LMK Leaders are passionate and organised educators who run community workshops, aimed at young people aged between 11 and 24. Through engaging, relatable workshops, Leaders help young people identify signs of healthy and unhealthy relationship behaviours, provide strategies for them to recognise the early warning signs of abuse and give them tools to keep themselves and their friends safe.
Expectations of LMK Leaders
- Always adhere to LMK and host organisations health & safety and safeguarding practices and procedures.
- Capable of maintaining confidentiality and professional boundaries with young people, peers, and professionals.
- Respond to comms (emails/WhatsApp) sent out by LMK team members in a timely manner, to support planning and organising of sessions.
- Plan and deliver interactive LMK workshops in educational and community settings in line with LMK delivery style and ethos.
- Meet with co-facilitators to carry out pre-session planning, minimum three working days before delivery.
- Use your experience and knowledge of the issues affecting young people to tailor the workshops accordingly.
- Ensure all youth participants and the adults in school/community organisations who attend a LMK workshop complete the post session feedback surveys.
- Complete a reflective post session Leader survey after each workshop to support practice and programme development.
- Debrief with LMK’s Programme Development Manager and provide ongoing feedback about your sessions through LMK’s reflective practice processes.
- Accommodate a maximum of two workshop observations by LMK staff/supporters per academic year, designed to bolster our funding and thought leadership strategy.
- Undertake relevant training associated with LMK’s work, including but not restricted to diversity and inclusion, safeguarding, violence against women and girls (VAWG).
- Undertake at least one quality assurance observation per year, completed by an LMK Programme Development Manager, and enhance practice via developmental feedback.
- Continue to learn about and develop your skills on the issues affecting young people’s relationships including domestic violence, abuse, adverse childhood experiences, trauma informed practice, gang culture and grooming, mental health, sexual exploitation, consent, sharing of nudes /sexting, bullying in person and online, tech and online safety, pornography.
- Share your knowledge and expertise by providing feedback and, where requested, co-designing training and educational resources on issues affecting young people and their relationships.
- Mandatory attendance of termly virtual Leader huddles and reflective sessions to remain connected to peers and organisational values, mission, purpose and operational matters.
- Contribute towards and keep up to date with LMK internal/external communications platforms, such as LMK newsletters and social media.
- Engage with LMK’s Youth Advisory Board Members, if and when invited to do so.
- Lead by example and promote healthy relationship behaviours in your own lives/communities and within LMK (team player; acknowledging and working with diversity; being receptive to new ideas and developmental feedback, etc)
- Use your own networks to recruit new schools and youth groups into the programme.
Knowledge, Skills and Experience required
- Extensive experience of teaching or working with young people (10 to 24 yrs old) in educational or community settings.
- Minimum 2 years’ experience co-designing, delivering and evaluating group sessions, consisting of minimum of 12 and maximum of 30 participants.
- Experience or co-designing session plans and co-facilitating with others; able to collaborate equally with others.
- A strong commitment to young people and knowledge and understanding of issues affecting their relationships.
- Excellent communication, interpersonal skills with the ability to create a safe and non-judgmental space, that allows young people to speak freely about their relationships and experience.
- Able to adapt and be flexible in workshops to get the best engagement from a range of participants.
Must also:
- Be entitled to work in the UK.
- Hold a DBS certificate or be willing to let LMK undertake a check on your behalf.
- Have a recent safeguarding qualification from a recognised provider or be willing to undertake additional training in this area.
- Be flexible to work non-traditional, after-school and occasional weekend / holiday hours.
- Comply with policies and procedures relating to child protection, confidentiality, data protection and reporting concerns to an appropriate person.
LMK values the differences that a diverse workforce brings and is committed to inclusivity. We welcome all applicants from any race, ethnicity, colour, religion, gender, age, sexuality, or any other protected characteristic.
We can make reasonable adjustments throughout the application process and on the job. Please let us know, by contacting us separately if you need any adjustments or changes to be made during the recruitment process because of a disability or long-term health condition.
You can learn more about how we handle your personal data and your rights by reviewing our privacy notice (see attachements).
Please note:
In-person interviews for this role will take place on 3rd June and a mandatory (paid) 2 day, in-person training will take place on 26th and 27th June. (Both will be held at Central London locations).
The client requests no contact from agencies or media sales.
Join us in our Community Engagement role and help shape the future of self-funded home energy improvements in the West of England.
We’re seeking a dynamic and driven Community Development Project Officer to join our team. The ideal candidate will be responsible for engaging with and supporting the development of local community groups. This will include planning and attending events and playing an integral role in promoting the uptake of home energy efficiency measures in the area.
This is an exciting opportunity to be part of the fight against climate change and to help communities reduce carbon emissions in their homes.
The role offers a unique opportunity compared to similar positions in the sector. The ideal applicant should be prepared to handle a diverse range of tasks, ensuring variety in their work. They must be capable of managing multiple responsibilities efficiently and delivering results promptly.
The candidate should have a sound understanding of community engagement and development, be highly organised, and possess excellent communication skills. The role requires a proactive individual with a passion for working with communities and the ability to engage people effectively.
This role is Full-time contract ending June 2026 with the potential to be extended.
Main Duties
- Support a range of community groups, local authorities, town and parish councils, and voluntary sector organisations to help share information on energy-saving measures and available support through Retrofit West.
- Represent Retrofit West CIC as a key worker across a range of projects.
- Support the design and delivery of community engagement activities such as workshops and focus groups within communities across the region.
- Contribute to the promotion and marketing of projects to ensure effective engagement with the target audience.
- Identify potential groups to work with and attend ad hoc events to help publicise Retrofit West CIC’s services.
- Represent Retrofit West at external events and conferences as required.
- Liaise with other staff across the wider Retrofit team to ensure effective workload planning, project development, and delivery.
This is a summary of Main Duties, for more details please check the Job description.
General:
- Handle general administrative tasks, including data entry, scheduling, and liaising with external contacts.
- Assist in the preparation of reports.
- Collaborate with the team to identify gaps in the region and support the delivery of existing community-funded projects.
- Take personal responsibility for decisions in your work, seeking assistance and input from others as appropriate.
- Plan and prioritise your workload to achieve high standards and meet agreed deadlines, adjusting readily to changing circumstances.
- Provide data analysis to report to the wider team.
- Communicate clearly, confidently, and persuasively using appropriate language and style for different target audiences. Listen actively, check for understanding, and provide constructive challenge where appropriate.
This is a summary of General responsibilities, for more details please check the Job description.
Benefits
- Time off in lieu (TOIL).
- Hybrid working.
- 33 days of holiday (including bank holidays).
- Company sick pay.
- A generous ethical company pension scheme.
- Opportunities for professional development.
- Cycle to work scheme.
Responsibilities for Employee
- Travel to community events across the regions of South Gloucestershire, Bristol and Bath and Northeast Somerset will be required
- Some evening and weekend work will be require to attend community events
- This post may be subject to a DBS check if the postholder’s responsibilities bring them into contact with children or vulnerable adults.
- There will be a six-month probationary review.
Logistics
- The closing date for applications is Midday Wednesday 28th May 2025.
- If you do not hear by this time, your application has been unsuccessful.
How to Apply
Send your CV and cover letter via email to jobs @cse .org .uk. Make sure to attach your documents in a format such as Word or PDF.
If you prefer to apply by post, print out your CV and cover letter and send it to the following address: Retrofit West, St James Court, St James Parade, Bristol, BS1 3LH.
The client requests no contact from agencies or media sales.
JOB TITLE: Public Affairs Manager
REPORTS TO: Head of Social Impact
RESPONSIBLE FOR: n/a
TYPE OF CONTRACT: Permanent
HOURS OF WORK: Such hours as are necessary to fulfil the duties. This will involve a minimum of 35 hours per week and include work in evenings and weekends as required.
LOCATION: Hybrid of London office and home based. ParalympicsGB Office: 101 New Cavendish Street, W1W 6XH. Travel may also be required in the UK and abroad as necessary.
JOB PURPOSE: The Public Affairs Manager will manage the implementation of ParalympicsGB’s policy & public affairs strategy, including managing a targeted contact programme with politicians, civil servants and stakeholder organisations. The role will also play a key role in supporting the organisation’s approach to influencing public policy in sport, disability and education and deliver Games’ time guest programmes.
KEY RESPONSIBILITIES:
Public Affairs and Stakeholder Engagement
- Manage the implementation of the public affairs strategy, with support from the Head of Social Impact and Director of Communications & Social Impact, reporting back to the Senior Leadership Group on the outcomes achieved.
- Work with the CEO, Director of Communications & Social Impact and Head of Social Impact to implement a stakeholder engagement plan building and maintaining relationships with key stakeholder such as politicians, Government departments, ParalympicsGB’s members, sport and disability organisations, and the education sector.
- Coordinate ParalympicsGB colleagues to execute a contact programme with relevant stakeholders including Government Ministers, MPs and Peers, Civil Servants and Stakeholder organisations from ParalympicsGB’s membership and the wider sport, education and disability sectors.
- Monitor and analyse upcoming relevant policy and legislative developments and activities and identify opportunities for influence including drafting responses to parliamentary, government and other consultations.
- Represent ParalympicsGB externally to raise awareness and strengthen our reputation with key policy makers, decision-makers, and relevant public affairs networks. Reporting back to colleagues on the content of meetings and arranging follow-ups as appropriate.
- Prepare high-quality briefing materials for political audiences and senior internal stakeholders to support influencing priorities.
- Organise and support delivery of a series of Westminster based events and activations to support our Public Affairs strategy, including events to raise awareness of ParalympicsGB’s relevant social impact programmes e.g. Equal Play and Community Sport initiatives.
- Contribute to stakeholder engagement around the promotion of Stoke Mandeville as the birthplace of the Paralympic Movement.
- Administer the Paralympic Games guest programme for Government Ministers, Royal Patron and key stakeholders linked to social impact and international relations.
Policy
- Lead the coordination of ParalympicsGB responses to relevant Government consultations and other stakeholder responses.
- Lead the research, manage consultation with key stakeholders, and draft policy papers with regards development of ParalympicsGB’s policy papers in line with the social impact strategy, particularly around education (Equal Play), community sport, and disability.
Social Impact
- Work with the Social Impact team on communicating public affairs opportunities to our athletes (as part of the ParalympicsGB Athlete Community) and connecting social impact programmes to political opportunities.
Correspondence, Planning and Databases
- Draft correspondence with key contacts on behalf of the organisation.
- Develop and manage parliamentary and stakeholder contact management database.
- Provide administrative support to the Communications team as required.
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and may be amended from time to time in the light of the changing needs of the organisation through appropriate processes of consultation and the mutual agreement of both parties.
PERSON SPECIFICATION
QUALIFICATIONS
- A degree or similar-level qualification, or equivalent working experience
KNOWLEDGE AND SKILLS
Essential
· Experience influencing policy at a domestic or international level with Government, Parliament, and decision-makers.
· Experience of building effective relationships with senior stakeholders and representing the organisation in meetings and networking events.
· Experience managing stakeholder and political engagement programmes,
· Strong communication skills with the ability to write key messages and documents to a high level and tight timescale.
· Experience of research and policy development including developing policy recommendations.
· Experience of organising events.
· Experience of researching and undertaking consultation to develop policy papers.
Desirable
· An understanding of the national and international sport landscape.
· An understanding of the education sector.
· A knowledge of, and passion for, sport.
· An understanding of ParalympicsGB, its function and role and the environment in which it operates.
· Charity communications.
· General knowledge of disability sport and the disability sector.
BEHAVIOURAL COMPETENCIES AND QUALITIES
Communication: Excellent communication skills with the ability to express message and impart information clearly, concisely, and convincingly to a wide variety of audiences and through a variety of mechanisms, including both verbal and written communication.
Creativity: The ability to understand a problem or issue, and the factors that influence it, and consider constructive inventive ways in which a solution can be found, and a positive work outcome achieved. The desire constantly to consider ways in which existing practices could be done better and more efficiently.
Organisational Skills: The ability to plan, organise and execute work programmes, working to tight deadlines and often in a reactive environment.
VALUES
ParalympicsGB is an organisation with a unique role and key responsibilities within the UK high performance system. Delivery of our ambitions very much relies on both working with, and through others, and by focussing on our two strategic priorities: taking the best prepared team to each summer and winter Games; and inspiring social change.
As an organisation we are committed to three values: excellence, respect, and integrity. Every ParalympicsGB employee is expected to adhere to:
Excellence
Everything we do at ParalympicsGB reflects our ambition to be world leading. We care deeply about what we do and bring a flexible, positive, and progressive approach to our interactions with others. Like the athletes that we support, we will always challenge ourselves and others to do better.
Respect
Our relationships with each other, our partners and the wider community are based on respect, trust, and a deep-seated belief in diversity, inclusion, and the value of our differences.
Integrity
We demand the highest standards from ourselves and others, seeking always to do the right thing and to engage with openness and transparency in all that we do.
The client requests no contact from agencies or media sales.
This role is key to the successful management of the charity. You will provide the financial data required by the team to meet the needs of our funders reporting requests as well as maintain accurate records of the charities finances. You will work with our small friendly staff team to ensure we have the most up to date figures to hand. A great charity to work for, you will find us a friendly group who support each other.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a proactive and process-driven person with a passion for meaningful global work, and the ability to juggle multiple responsibilities with ease? Harris Hill Charity Recruitment Specialists is looking for a Project and Finance Officer to join an impactful organisation that supports media freedom and ethical journalism across the globe. Based in London, with the flexibility of hybrid working, this full-time position is ideal for someone who thrives in a dynamic environment and wants to contribute to a cause that makes a real difference.
In this varied role, you will play a vital part in keeping our client’s projects and operations running smoothly. You will help draft budgets, track project spending, update timelines, manage supplier relationships, and support internal workflows and reporting. From supporting international training programmes and consultancy work to ensuring financial systems are up-to-date and compliant, you will be a go-to team member for both project coordination and finance administration. You will also lend a hand in the day-to-day running of our office, keeping electronic records and collaboration tools organised, supporting policy and contract updates, helping with event logistics, and taking minutes at key meetings. Your contribution will help ensure that the charity’s global programmes are delivered efficiently and to the highest standards.
The ideal candidate will bring experience in administration or project support, ideally in the non-profit or media development sector. You will have experience with financial processes and budget management. Proficiency in Microsoft Office (especially Excel) and cloud-based collaboration tools is essential, as is a proactive, problem-solving mindset. To thrive in this role, you need to be a confident communicator with strong organisational skills, and you will be comfortable managing competing priorities and collaborating with teams across time zones.
To apply, please submit your CV and a cover letter detailing your experience and motivation.
Please note, only successful applicants will be contacted with further information.
As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a real difference in the lives of D/deaf & disabled people in Islington.
At Disability Action in Islington (DAII), we are a user-led Deaf and Disabled People’s Organisation providing free, independent advice and advocacy. Our work is rooted in the social model of disability and focused on empowering people to overcome barriers, access their rights, and live independently.
We are looking for a compassionate and skilled Advice Worker to join our small, committed team. You’ll support disabled residents with advice and advocacy on key issues such as welfare benefits, housing, health, and social care—helping people navigate complex systems and secure the support they’re entitled to.
What you'll do
- Provide one-to-one advice and casework on a range of social welfare issues
- Support clients with applications, reviews, and appeals
- Advocate on their behalf with agencies such as the DWP, housing providers, and the council
- Keep clear case records and contribute to service improvement
- Work closely with the Advice Services Coordinator and wider team
What you'll bring
- At least 1 year’s experience in advice, advocacy or support work
- Knowledge of welfare rights, housing, social care, and health systems
- Excellent communication and case management skills
- A client-centred, trauma-informed, relational and inclusive approach
- Confidence working with people facing complex and multiple barriers
Why work with us?
- Be part of a values-led, user-led organisation rooted in community
- Deliver life-changing support in a role where your work is truly valued
- Join a collaborative, supportive team with a strong sense of purpose
To apply, please send your a short cover letter explaining your interest and suitability for
the role and your CV
The client requests no contact from agencies or media sales.
People & Operations Officer
Florence Nightingale Foundation
London/Hybrid with 3 days a week in the office in SE1 1SZ
Full time (35 hours per week) with flexible working
Fixed term contract for 18 months with potential for extension
Salary £36,271
Excellent benefits including annual leave allowance starting at 27 days, pay progression scheme, flexible and hybrid working, employer pension contribution, death in service policy, personal and professional development opportunities, and Employee Assistance Programme
Are you proactive and self-motivated and do you actively look for opportunities to make improvements and efficiencies?
Charity People are delighted to be working with Florence Nightingale Foundation (FNF), a UK-based charity that supports nurses and midwives to promote health, improve care and save lives, to recruit a People & Operations Officer.
Inspired by the work of Florence Nightingale, FNF is a voice for the nursing and midwifery profession and is working across the UK and internationally to reach one million nurses and midwives by 2027: enabling nurses and midwives to connect, lead, and influence healthcare.
FNF's focus is on improving health, clinical outcomes and patient experience, through building nursing and midwifery leadership capacity and capability. They also work to convene and support nurses and midwives to shape the health and care policy agenda, and create a future where nursing and midwifery perspectives are valued and policies are informed by the professions' evidence, expertise and needs.
The People & Operations Officer will join a busy operations team. This is a new, multifaceted role, with responsibility for looking after the team and the smooth and safe running of the FNF office and operations.
Key responsibilities
- Office and IT Management: Oversee day-to-day office operations and ensure a productive working environment, including office management and maintenance, supplies, IT systems, and coordination with external providers.
- Health and Safety: Conduct and support risk assessments, maintain incident reporting systems, and act as a trained fire warden and first aider (training provided), ensuring compliance with relevant legislation and audits.
- HR Administration Support: Coordinate recruitment administration, onboarding of new staff, HR data reporting, administration of annual leave and other benefits, HR system maintenance, and maintenance of employee records in alignment with internal policies and regulation.
- Policy, Governance and Operations Support: Assist and coordinate with policy review and development, and provide general operations support including event logistics and administration, coordinating meetings and taking minutes.
The People & Operations Officer will have proven experience of working in a varied operational role within the non-profit sector. You will have demonstrable experience in and/or an understanding of health and safety management, as well as experience of managing relationships with vendors. The ideal candidate will have experience of supporting HR processes and activities, reviewing and improving processes and experience developing and implementing policies and procedures (desirable).
With excellent attention to detail and exceptional administration skills, you will be confident and committed to suggesting improvements and in developing initiatives that will continually improve efficiencies and ways of working throughout FNF. You will have strong written and verbal communication skills to interact with people internally and externally and will demonstrate a high level of integrity and professionalism. The People and Operations Officer will have a working knowledge of MS Office and strong digital administration and CRM skills (ideally Salesforce). You will be highly organised with the ability to mutli-task and prioritise to meet deadlines whilst being adaptable and flexible.
If you are excited by this opportunity and would like to apply, we would be delighted to hear from you.
How to apply
Please share an up-to-date version of your CV via the link below. Jen D'Souza at Charity People will be in touch with the full job pack and further details on how to apply. The application process is CV and Supporting Statement. The closing date is 5pm on Tuesday 20 May with interviews scheduled for Thursday 5 and Friday 6 June.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Support Coordinator
£22,000 pa + benefits (including company car, 25 days annual leave, and pension)
London & the South East
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.
Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.
Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.
What we’re looking for:
· Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.
· A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.
· Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.
· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident MSOffice user.
· A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.
· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
We have a range of fantastic benefits that we offer our employees, this includes.
• Flexible working hours to balance home and working life
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts
• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth
We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.
We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.
Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
To apply please visit our website via the link and apply online.
Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.
There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.
We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.
Are you highly organised with strong communication skills and keen to learn and develop?
In this support role you will be responsible for stewarding supporters and donors, helping coordinate the Fundraising department activities and associated administrative duties.
This is a hybrid role with 2 days a week in the Oxford office.
The Charity
A social welfare charity committed to providing financial, emotional and practical support and services.
You will be joining a long standing well respected organisation with access to competitive employee benefits which include, Free onsite parking, Options for flexible working, 28 days holiday plus bank holidays, Employee Assistance Programme, Life Assurance (3 x salary) and a Pension scheme that offers 10% employer contribution.
The Role
Work with the Individual Giving Manager, Fundraiser (Individual Giving) and wider fundraising team to administer donor support communication.
Administering the individual giving fundraising programme with support from the wider team.
Develop and maintain relationships with key stakeholders, partners and associated organisation as agreed by your line manager.
Plan, execute and assistant in delivering national and large-scale fundraising activities.
Thank all donors in a timely manner via e-mail and letters and keep accurate records.
Ensure that the database CRM records for our supporters and donors are maintained and up to date.
The Candidate
A positive and creative approach to work.
Good telephone manner, including showing empathy towards in-memory and legacy donors.
Ability to record data accurately.
Self-motivated and confident in working both independently and in teams.
Good communicator, including face-to-face, phone, in writing and via remote communications.
Ability to manage time effectively, prioritise workload and plan-ahead.
Good IT skills (MS Office including Outlook, Excel and Word).
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.