Job Title: Administrator

Salary: Depending on experience

Length of Contract: 6 months

Based: London – flexible (home or office based)

Closing date: 03 November 2021

About us

BAAG is a unique advocacy and networking agency which aims to support humanitarian and development programmes in Afghanistan. Founded in 1987, we have around 30 member agencies and work closely with Afghan civil society groups, reflecting Afghan views and aspirations. BAAG is the only coordinating agency of its kind in the UK. It is a source of expert advice for policymakers, donors, media, and the public.

About the role

This role will partially support a new project funded through the Open Society Foundation to support advocacy for continued support to the Afghan State and Afghan civil society and the contribution they can make to the future of the country as well as provide general administrative support to the orgnaisation.

The Administrator will join a small team to provide effective administrative support to BAAG and its Director and some support to other self-servicing staff. S/he will review and update current recording and information management and some financial tasks.

S/he will be expected to be a full member of the team and take on other duties that are consistent with the job of Administrator and manageable. S/he will report to the Director.

About you

You should possess knowledge or interest in the Afghanistan context and have demonstrated experience providing reliable administrative support in an office or related setting.  You will be detail oriented, self-motivated, and have strong writing skills. You should possess strong communication skills, with a track record of communicated to a wide range of stakeholders of various diverse backgrounds. You should be proficient in Excel and be able to read budgets and support finance tasks. You will uphold BAAG’s core values, including on inclusion, accountability, gender equality, and do no harm.

Further information

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

If you have not been contacted by CoB 05 November 2021, please assume your application was unsuccessful.

Closing date: 03 November 2021

Planned Interview date: week beginning 15 November 2021

North Paddington Food Bank (NPFB) seeks to provide food, essentials, advice and support to people and households experiencing crisis and hardship in North Westminster, as well as parts of Kensington and Chelsea and Brent. We want to develop the most effective, accessible and adaptable approaches possible to provide the help that people need in an environment that is welcoming and supportive. 

NPFB is seeking an Office and Finance Administrator to provide support to the Head of Foodbank and Admin and Customer Support team. The post holder will work closely with the Admin team to process customer referrals and answer inquiries by phone and email. They will also be responsible for keeping our spending records up to date, and issuing basic financial reports as required. Some PA duties to the Head of Foodbank may also be required.

The ideal candidate will be highly organised, efficient, with strong attention to detail. Our work environment is collaborative and flexible, and candidates should enjoy working in a small team environment. An understanding of the needs and issues facing the diverse community of North Westminster is desirable. Please see the attached Job Description for more detailed information about the role. 

Do you want to help build a world where everyone feels part of a community? 

Do you have experience in administrative, customer-facing roles?

Are you an organised, detail-oriented person?

If you answered yes to all of the above, this could be the role for you!
 

We’re looking for a community administrator with strong communication and interpersonal skills, excellent attention to detail and experience in customer service or other customer- or client-facing roles. The community administrator works closely with the Delivery Manager and our service delivery teams to ensure our community centre is a well-used resource.  

This part-time post plays a vital role in providing administrative assistance regarding our venue bookings, record keeping, key holding and facilities use. It is an exciting opportunity to support us to deliver our strategy by maintaining strong positive relationships with the community we support and wider partners in the area. This post will act as point of contact for venue hire queries as well as coordinate the out-of-hours cleaning and keyholding.

Therefore, the successful candidate will have experience in administration and record-keeping. If you are organised, personable and able to multi-task, this is a fantastic opportunity for you.

What we do

Time & Talents is a lively, busy community centre in the heart of Rotherhithe, London SE16.  Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 134 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship, with a wide range of services and activities for older people and other adults, along with children and families’ programmes and a range of volunteering projects.  We are at an exciting stage of development. Our income has grown substantially in recent years and this growth has enabled us to develop our programmes and activities to reduce loneliness and social isolation in the local community by supporting more older adults, children and families.

The role

In this role, your responsibilities will include:

• Venue bookings administrator, communicating and managing hirings
• Records keeping, including basic finance tasks
• General point of contact regarding building use, monitoring and responding to queries
• Line managing the two cleaning / keyholding sessional workers
• Some out-of-hours opening/closing of the building (by arrangement)
• Marketing and outreach, including social media and our wordpress website

About you

You are passionate about the power of community to connect and support people, and you like to work in collaboration with others.  You are methodical with demonstrable experience in administration or a customer-facing role, particularly able to show administrative experience including managing records or database entries. You’re flexible, accountable, take responsibility, are highly organised and skilled in multitasking and balancing priorities. 

About us

We are an energetic, experienced, and passionate team of 17, with a strong sense of shared purpose and a lively sense of humour. You’ll have the chance to make a big contribution to a growing, ambitious and innovative organisation which has doubled its reach and impact in recent years.

This role is full time, with flexibility for regular evening and occasional weekend working.

Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.

If you would like an informal chat about the job, please email:  recruitment @ timeandtalents . org . uk  (without the spaces) with your phone number and a suitable time for us to call.

The closing date is 09.00 on Monday 15th November; interviews the weeks commencing 22nd and 29th November

TO APPLY: All applications to be submitted online via CharityJob. Send a CV and a cover letter of no more than two sides of A4, explaining why you want the job and how your experience relates to the job description and person specification.

IMPORTANT: We’ll use cover letters to assess applications alongside CVs. Please ensure you take the time to include a well-written cover letter as detailed above. We won’t assess applications without one.

COVID-19: the safety and wellbeing of our current and future employees remains a top priority, therefore while interviews are planned to be in-person, they will be conducted remotely by video if necessary.

Do you want to help women heal and thrive? If you do, join our small and vibrant charity.

“I’ve absolutely loved working at One25. It’s a really varied role with opportunities to learn new skills and develop your existing talent in a range of areas. You get to try your hand at so many things, all the while supported by a fantastic team and in an organisation where you can really see the difference you’re making. I couldn’t recommend this role enough.” – Jenny (current postholder)

One25 is a Bristol charity for women moving from crisis and trauma towards independence in the community. It is a highly respected charity working with some of the most marginalised women to help them to heal and thrive.

This is an exciting opportunity for a people person who is seeking to develop their skills. We will recruit for this role based on attitude and potential as well as direct experience.

We’re looking for someone who is passionate about working in the voluntary sector. She/he will be a team player who is proactive, an excellent communicator, analytical and organised with good attention to detail. Above all, you will be passionate about helping the women we support and excited about inspiring our supporters.

The main responsibility of this role is to provide practical and administrative support to One25’s fundraising and communication team to ensure the smooth running of our supporter programme. There will be many opportunities for learning and development. You will be our in-house database champion and play a key part in developing this critical tool for our success. You will work closely with all members of our small, innovative and dynamic team across every aspect of our work including communications (especially social media) and donor, community and grants fundraising.

We particularly encourage applicants from ethnic minorities as these groups are underrepresented in our workforce.

Benefits: Generous leave (33 days including bank holidays pro rata) plus additional leave on any working days that fall between Christmas and New Year bank holidays; up to 13 additional days’ time off in lieu; enhanced company sick pay; access to Employee Assistance Programme; Mental Health Champions; reflective practice sessions; and opt-out pension scheme.

Hours: 37.5 hours a week over 5 days, Monday to Friday (including occasional evening and weekend commitments). Applications from candidates seeking the role on a part-time basis (30 hours per week) are also welcomed.

Salary: £21,746 per year

Contract: Permanent

Applications by: 9am, Wednesday 10 November 2021

Interviews: Monday 22 November 2021

Start Date: As soon as possible

For further details and an application form, please visit our website.

Benefits we offer at Age UK Bolton: Up to 7% employer pension contributions, UK Healthcare Scheme. Free Parking at the Ageing Well Centre, Farnworth. Charity offers Flexible & Blended working.

Would you like to make a difference to the lives of older people in Bolton?

We are looking to recruit a Team Administrator (Home from Hospital & Community) to join our flagship Home from Hospital Service.

The service operates 9am to 5pm 7 days per week supporting older people for up to 6 weeks post discharge from hospital.

You will provide administrative and community support to the Home from Hospital Team to help prevent avoidable readmission and enable people to recover safely at home.

We are looking for a resourceful, practical and empathetic individual to deliver a high-quality service, and be part of a caring team. Previous experience in administration is required, and a caring occupation would be an advantage but is not essential however compassion, dedication and commitment is.

To Apply please complete application form and return to Age UK Bolton

Please note CVs will not be accepted

Closing date Monday 25 October 2021, 5pm.

Interview to be held the week of 01 November 2021

Application deadline: 25/10/2021

About MHFA England

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing. Learn about our social mission and our history by reading our 'what we do section' on our website.

We are a friendly, dynamic, fast-paced organisation and we strive to be an exemplary health and wellbeing employer.  We are launching an ambitious Digital Transformation Programme to seamlessly connect and engage Customers, Clients, Members and Staff and support our mission to train 1:10 of the population in mental health knowledge and skills.

What are we looking for?

We are looking for individuals who can effectively support our Client Delivery or SJA teams throughout the entire client journey as the first point of contact for either teams. You will carry out key administrative tasks to ensure delivery is carried out effectively, some of which include responding to enquiries, booking clients onto courses, arranging course materials and recording feedback on to the CRM system. The role holders will play a key role in ensuring smooth delivery processes whilst maintaining good relationships with new and existing clients.

You will be able to:

• Record new enquiries and booking information accurately on the CRM system for new client course deliveries
• Monitor shared inbox and answer or allocate enquiries to appropriate Development and Delivery Consultants
• Respond to enquiries via phone and email, and escalate to relevant consultants as appropriate
• Order training materials for each client  course delivery, collaborating with supply chain team
• Match Associates with each client 
• Coordinate with clients for booking confirmations and follow up feedback
• Pull accurate reports for weekly sales and impact records
• Develop good working relationships with other teams and peers to support overall delivery
• Collaborate with key SJA stakeholders to recommend solutions to resolve issues

You will have:

• Experience working within a busy team providing high quality administrative support
• Experience managing email and phone enquiries
• Experience managing administrative processes on a CRM system
• Good attention to detail and ability to input information accurately
• Excellent customer service skills
• Ability to develop good working relationships with key stakeholders
• Ability to prioritise and meet deadlines

Desirable skills:

• Experience providing administrative support for a training delivery team
• Knowledge of CRM systems
• Ability to manage a changing workload
• Awareness of mental health and wellbeing in the workplace
• Flexible and willing to learn new techniques, systems and processes

Looking after you

Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.

What we offer:

• 25 days annual leave plus bank holidays
• Two wellbeing breaks, in summer and winter
• Free Mental Health First Aid training
• Employee Assistance Programme with a 24-hour helpline from Health Assured, occupational health and counselling
• Free flu jab to protect your health in winter

Employee benefits after probation period:

• Investing in your professional development, including qualifications and mentoring
• Death-in-service and critical illness cover
• Enhanced maternity and paternity leave
• Free eye test and £55 towards glasses
• Cycle to work scheme with an interest free loan to buy a bicycle
• Matched pension scheme (up to 5%)
• Flexible working hours and access to flexible ways of working
• Commitment to volunteering
• Fun Club, festive events and celebration
• Team lunches and events
• 'Bonusly' employee recognition and reward scheme

Interested? How to apply

For the full job description and person specification please see the attached documents or go to our website for further information.

To apply please submit a covering letter and CV demonstrating how you meet the requirements of the role. The closing date for applications is 2nd November 2021.

Mental Health First Aid England is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or those who are pregnant or on maternity leave. We are especially keen to encourage applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and those from a Black, Asian or Minority Ethnic background.

By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed.

We are seeking an ambitious and goal orientated Development and Sustainability Manager to build a sustainable fundraising pipeline to support our vital work. 

Genetic Alliance UK is the largest alliance of organisations supporting people with genetic, rare and undiagnosed conditions in the UK. Our members and the people they support are at the heart of everything we do. We advocate for fast and accurate diagnosis, good quality care and access to the best treatments. We actively support progress in research and engage with decision makers and the public about the challenges faced by our community. We run two long standing projects, Rare Disease UK and SWAN UK (syndromes without a name).

This is a pivotal new role working directly with the Senior Management Team to help revamp our fundraising as we review our organisational strategy, and work to embed the recommendations of our recent fundraising review and restructure. This is an ideal role for someone with demonstrable fundraising experience who has ambitions to lead their own department in the future. With access to external mentoring and coaching, you can use and and grow your existing skills with the potential to build your own team around you. 

You will need confidence, creativity and excellent research and relationship building skills. Friendly and professional with a keen eye for detail, you will develop project plans, proposals and processes to achieve sustainable long-term funding for all areas of our work. Using your strong relationship building and research skills, you will identify new opportunities for funding and successfully work with our stakeholders to develop strong cases for support and inspiring case studies. 

Benefits:

• External mentoring from an experienced fundraising consultant, with coaching at the beginning of the role.
• Generous employer pension contribution.
• Generous annual leave allowance of 25 days plus bank holidays and Christmas closure.
• Flexible working patterns.
• Access to free counselling via our employee support scheme.

This is a hybrid role with a negiotable working pattern.

To apply please email a CV and cover letter to Lauren Roberts, Joint Interim Chief Executive & Director of Engagement and Support by an email by 5pm Monday 8 November.

PURPOSE OF ROLE

Working closely with the Fundraising Management Team to support the team in achieving their shared objectives by enabling the development and execution of creative fundraising programmes and communications across all Premier platforms. With the overall aim of building the profile of the charity and increasing the supporter base for revenue generation.

This key role will be responsible for enabling the team to deliver tailored communication plans and share engaging fundraising collateral as part of our engagement strategies to build relationships and promote income generation from new audiences and potential donor groups.

The position holder will work cross departments with the Marketing and Database teams on a regular basis, as well as being the lead contact for external mailing houses.

MAIN DUTIES AND RESPONSIBILITIES

Project coordination of Leap of Faith project

• Working with the Project Lead on a regular basis to provide all elements of project support, listed below.
• Event Management of both online events such as webinars and Zoom meetings, and physical events including VIP dinners, committee meetings and info sharing events
• Supporting individual fundraisers in their relationship management which could include copy writing, preparation of written communications, pulling info from our fundraising database, sharing resources or helping to manage the donor journey through updating tracking spreadsheets and fundraising records
• Responsibility for coordinating the Communications programme which will include email communications, mailings and online events
• Meeting management, to include note taking and helping to drive forward actions
• Acting as point of contact for Project Volunteers
• Conduct desk-based research to help qualify existing and new contacts

Coordination of the Major Donor programme

• Working with the Director of Fundraising to deliver the monthly Communications programme for the MD Pledge programme, which will include Pledge Renewals, monthly e-comms, event invites and the occasional postal mail outs
• This will also involve cross departmental working

Direct Mail

• Working with the Director of Fundraising, to manage the administrative side of the monthly Direct Mail programme and Voice of Hope quarterly mailings, helping to ensure that appeals are delivered within the agreed time
• Gathering information required for direct mail appeal from internal stakeholders within process when necessary
• Act as main point of contact for designer/printer once strategy has been signed off
• Edit and proof copy, working with the Fundraising Management Team and coordinate sign off in a timely way
• Management of scheduling of appeal mailings, internal and with the mailing house
• Sign off print proofs from mailing house

Regional Fundraising

• Provide administrative support to regionally based team members, including the Director of Support in Scotland and Northern Ireland
• This could involve coordinating occasional mailings, gathering information or appointment setting and updating RE records/tracking spreadsheets

To undertake any other reasonable tasks as required by the Director of Fundraising

QUALIFICATIONS AND EXPERIENCE

• Degree educated
• 5+ years of good demonstrable experience in project management, coordination of complex administration processes and/or external facing client management
• Experience in fundraising (desirable but not essential)
• Professional qualification in fundraising (desirable but not essential)
• Experience of providing team support (essential)
• An understanding of media and web (desirable but not essential)
• Experience of working in a busy, high pressured environment

ABILITIES & SKILLS

• Excellent attention to detail
• Organised, efficient and good written communication skills
• Confident and assertive in managing processes
• Ability to use databases and finance systems after training, proficient use of Microsoft Suite
• Ability to handle and own multiple projects
• Pro-active and show initiative
• Team player with an ability to work in a flexible and collaborative way

PERSONAL QUALITIES

• The post-holder will work within a Christian environment and therefore it will be necessary for the post-holder to have sympathy and understanding for the Christian faith and its values, and be in able to work within the ethos of our organisational aims.

Fundraising Assistant

6 month Fixed Term Contract

£21,500 - £23,250pa

London and currently remote (we are a hybrid working organisation)

As part of the Schools and Community Fundraising Team, the Fundraising Assistant will provide essential support to ensure the team is well supported and the Red Nose Day campaign is delivered successfully.

Key responsibilities:

• Support the Fundraising Managers and Associates with multiple fundraising stewardship campaigns across the team.
• Deliver proactive outbound communications with fundraisers in the public, as well as schools, on the phone, over e-mail, by post.
• Work with our supporters in a friendly professional manner helping to maximise their engagement in Red Nose Day.
• Carefully  record / log  all interactions and communications with supporters using our fundraising database.
• Utilise triage tools to help identify new key accounts that will most benefit from additional stewardship and support.
• Support the Community Fundraising Team to identify interesting and engaging fundraisers and stories for potential media and promotional use and gather and store the appropriate permissions.
• Liaise with the media team about promotional trade press opportunities and manage approval process.
• Undertake any appropriate work related to stewardship and administration including creating reports, tracking income and briefing on activity.
• Support the Community Fundraising Associate in delivering the Community Thanking and Retention strategy for supporters.
• Assist the wider team with administrative support as required.
• Coordinate any School and Community Fundraising Team meetings, events and internal communications.
• Assist the Supporter Services team in busy campaign periods responding to enquiries from Red Nose Day fundraisers
• Lead on schools social media management for Red Nose Day fundraisers
• Support the team on sign off of campaign assets

Essential Skills and Competencies:

• Strong attention to detail – to produce work, which is consistently accurate, and which fits the purpose for which it was intended
• Excellent communication skills – written and verbal
• A proactive and positive individual with a “can do” attitude
• Good knowledge of the Microsoft office suite
• Proven interest in fundraising – either a personal challenge or group activity
• Experience in a customer facing role·

Desirable Skills

• Experience of delivering fundraising strategies and propositions for fundraisers

Perks and benefits

• Flexible working hours

• Work from home option

• Wellness programs

• Employee Assistance Programme

• Enhanced maternity and paternity leave

• Paid emergency leave

• Sabbatical Opportunities

• Professional development

• Mentoring/coaching

• Paid volunteer days

• Payroll giving

• Team social events

• Extracurricular clubs

• Cycle to work scheme

• Candidate happiness

To apply please visit our website via the link and apply online

Closing: 12:00pm, 3rd November 2021 BST

Inclusivity at Comic Relief

We recognise diversity and inclusion are a source of strength in achieving our mission. We therefore welcome everyone, trusting what makes us different brings creativity, styles and experiences to help us collectively do our best work. That’s regardless of your gender, ethnicity, age, disability, religion, sexual orientation, and cultural identity. We especially welcome those from under-represented groups in modern grant-making and fundraising. We are on a journey, but if you join our team you will be part of a community that is committed to creating a diverse and inclusive environment where we want you to:

• Be valued for being yourself
• Do your best work, and be supported to break down barriers so you can succeed
• Be heard, respected, and treated as an equal, whatever your level, experience or background
• Be part of a team that is committed to making this happen – with our colleagues, partners, and contributors.

Comic Relief is committed to preventing and protecting all people from harm in their interactions with us. We expect all those that act in our name to uphold our approach to doing no harm.

We are looking to add an enthusiastic fundraiser to our Communications and Fundraising Team. Someone who is passionate about raising funds to see the Great Commission fulfilled, and who understands the vital importance of prayer and financial support in mission. This is a new role, building on work that has been already carried out across the staff team since 2019, as we seek to implement our fundraising strategy.

Taking primary responsibility for connecting with existing donors, this person will be a good listener, ready to engage well with our supporters and develop relationships. They will also take an active role in generating ideas to creatively reach new audiences, utilising our active social media platforms and website.

As well as communicating with our supporter database, they will build on existing funding from trusts. As they seek to develop more relationships with trusts and foundations, they will have responsibility for researching appropriate opportunities and completing trust applications.

With scope to develop and shape the role, intially the Fundraising Officer will work alongside the Communications Director to formulate reports for the Leadership Team and the Board of Trustees. Increasingly the Fundraising Officer will take greater responsibility for these reports as well as for coordinating and monitoring fundraising activity across the staff team. As such they will need to be able to encourage and ethuse others about fundraising tasks and communicate financial needs clearly and persuasively.

Contract type: Fixed term until 28 January 2022 (with potential for extension)

Working hours: Negotiable but minimum 21 hours per week (Full-time = 35 hours per week)

Salary Grade: £27,000 per annum (pro rata for part-time hours)

Location: 28 Commercial Street, London E1 6LS

Deadline: 24 October 2021 (4.00pm)

Interview: 2 November 2021

We are looking for a skilled and proactive Fundraising Executive to lead our individual giving programme, supporting the development of new investment and diversification of funding.

The role will form part of a dynamic and supportive Development and Communications team of five where you will have the opportunity to apply your skills across a broad range of fundraising and communications activities, while focusing on individual giving.

The key aspects of this role include:

1. Developing and delivering our individual giving programme and annual appeals to grow the number of people supporting Toynbee Hall and ensure that supporters feel valued.

2. Managing and developing the fundraising communications on our website and social media, including regular donor communications.

3. Overseeing the administration systems of the Development & Communications team, including management of our database, Raiser’s Edge.

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. This growth has created the need for us to expand our office administration and reception team through the recruitment of an Office Administrator and Receptionist.

The purpose of this role is to be the face of Mind in Enfield and Barnet, providing a welcoming, pleasant, safe, and functional environment for visitors, clients, volunteers and staff and to work closely with the HR & Office Manager to ensure the smooth day-to-day running of the organisation through good administration. The role will be 25 hours per week.

This role will be based at our Barnet office but you will be expected to go to our Enfield office when needed.

For over 45 years, Kidney Care UK has been at the forefront of supporting people with kidney disease - from our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

We continue to provide practical, emotional and financial support whilst also working with health professionals to improve care services and campaign for change. We are here for the young and the old, for those struggling to make ends meet, for families and loved ones and we fight tirelessly, giving our total support, to improve the lives of kidney patients and their families.

It is an exciting time to join Kidney Care UK. Over the last four years we have more than quadrupled the number of individuals and organisation supporting the charity to more than 4,000 a year and nearly trebled non-legacy income to £460k in 2020 (up 6% on 2019). 

The charity is set to build on this success and invest in an accelerated programme of supporter recruitment, engagement, and development, building non-legacy income to £700k in 2021 and to more than £2m by 2024.

The fundraising assistant will provide fundraising and administrative support to our fundraising department. You will help build and maintain effective relationships with our supporters, which includes our challenge event participants, individual givers, community supporters and volunteers by providing excellent stewardship and support. The role will also support our income process and database administration. 

This role will be hands on within a busy fundraising team and has the potential for you to learn and develop a variety of fundraising skills.

Key tasks and responsibilities

• To be the first point of contact for all fundraising enquiries that come in by telephone, email and post
• Provide excellent support and stewardship to our supporters, challenge event participants, individual givers, community supporters and volunteers.
• To support the charities income and financial reconciliation processes
• To record and send fundraising information, materials, and support to those raising money for us, including sending out their welcome packs and t-shirts 
• Ensure thank you letters/certificates and emails are written in an appropriate and timely manner.
• Proactively use the fundraising database (Harlequin) to develop and manage supporters and ensure all activity and correspondence is recorded accurately, as well as supporting our team’s financial processes
• To develop an in-depth knowledge and understanding of our fundraising activity and to maintain the processes behind registration and online giving platforms
• Help keep track of our fundraising merchandise stock and merchandise and reorder when necessary
• Help to actively promote participation in our fundraising events to supporters
• Build, manage and maintain rewarding relationships with existing and new supporters and colleagues and teams across Kidney Care UK.
• Support the promotion of marketing activity through our digital and social media channels
• Continuously aim to improve the efficiency of administration processes necessary for the smooth running of the fundraising department.
• General fundraising/administration duties, as and when required, to ensure the smooth running of the whole department including assisting in other team projects when they arise.
• To represent Kidney Care UK on occasion at challenge events and other events activity

Key relationships (internal) - Fundraising team | marketing & communications team | wider charity

Key relationships (external) - Fundraisers, donors, supporters, and volunteers |suppliers

Person Specification 

Qualifications and Experience

• Good level of education including GCSE English and Mathematics (essential)
• Experience of communicating with a wide range of individuals and organisations and across a variety of channels or media (essential)
• Experience of working in a charity or fundraising environment (desirable)
• Experience of using a fundraising database (desirable)
• Experience of building supporter/customer relationships (essential) 

Knowledge and Skills

• Good IT skills including using word, excel and outlook packages (essential)
• Good verbal and written communication skills (essential) 
• Ability to work independently and as part of a team (essential)
• Ability to prioritise work and to respond to supporters in a timely manner (essential)
• An understanding of digital and social media channels (desirable)
• Flexibility and willingness to travel and attend events outside normal office hours (desirable)
• Basic understanding of fundraising regulations, data protection and best practice in capturing and recording data (desirable) 
• An understanding of living with a long-term medical condition (desirable) 
• An empathy with the charity’s mission (desirable) 

This role is focused on the cultivation and stewardship of Tree Aid's Corporate Partners and Major Donors.

You will be responsible for communicating with many of our major donors, via Zooms, calls, emails and some in-person events, in order to maintain long-lasting, positive relationships and secure high value donations of £2,000-10,000 each.

You will be account managing our existing corporate partners, delivering impactful communications every month, in order to maintain and grow each partnership. You will also be the first point of call for securing new partnerships with potential corporate prospects who contact Tree Aid, who are capable of giving over £5,000 per annum.