Administration coordinator jobs
Vision: Home-Start believes every parent should have the support they need to give their children the best possible start in life. Main purpose of job: To support Home-Start Southwark’s administrative and operations functions, enabling us to provide the best possible support to families with children under 5 in Southwark and Lewisham.
Our ambition is to continue to develop outstanding services that meet the needs of our community; if you want to be part of our future, we would love to meet you to discuss this further.
Home-Start believes every parent should have the support they need to give their children the best possible start in life.
The client requests no contact from agencies or media sales.
About Strength & Stem
Strength & Stem is a charity and social enterprise that uses floristry to empower female modern slavery survivors. We want to see female survivors of modern slavery and human trafficking restored from their trauma, empowered for the future, and able to sustain a good quality of life. We achieve our vision by offering an evidence-based, holistic programme. It incorporates tailored skills training (including vocational floristry, prevocational and wellbeing skills training), work experience, mentorship, and a supportive community. We run a nine-month programme each year, as well as alumni events and social cafes. The skills and experiences survivors gain through our programme create a lasting difference for them and their families through economic independence, strengthened wellbeing and increased community.
Role summary
The Programme Coordinator plays a key operational role at the heart of Strength & Stem, ensuring the smooth delivery of our programmes and events. This includes coordinating a series of 12 weekly floristry and skills workshops, supporting the mentoring scheme, and organising independent events such as our annual graduation celebration, alumni gatherings and ad-hoc floristry workshops.
The role combines logistics, participant engagement, monitoring and evaluation, and communications across all areas of delivery. It is varied and dynamic — balancing hands-on support during programme delivery with significant behind-the-scenes coordination, administration and reporting.
It’s ideal for someone who enjoys managing details, keeping systems organised, and ensuring everything runs smoothly while contributing to meaningful impact for women rebuilding their lives after modern slavery.
Strength & Stem uses floristry to help female modern slavery survivors experience restoration and empowerment.



The client requests no contact from agencies or media sales.
The Centre for Justice Innovation is looking to recruit an Admin Coordinator who will provide administrative support to the criminal justice practice team, helping us to champion and support the implementation of evidence-based approaches in the criminal justice system.
The role will involve providing administrative support to the Head of Women's Justice and the wider criminal justice practice team. This support will help deliver the Centre's programme of work, which focuses on assisting criminal justice practitioners, including probation, police, court staff and specialist 3rd sector practitioners to implement evidence-led approaches in the justice system.
As the Admin Coordinator, you will work to ensure the smooth running of the Centre's Women in Justice and wider criminal justice practice projects, taking responsibility for the logistics of the work, including: (i) coordinating training, workshops and events, including a national conference; (ii) maintaining information systems and documentation; (iii) supporting data collection; and (iv) identifying and responding to queries from practitioners.
Flexible hours and home working are available.
The deadline for applications is 9am on Monday 17th November.
Interviews will be held in the week commencing 1st December 2025. Our preference is to hold these in person at our offices in Kennington, SE11 5DP; however virtual interviews can be arranged if required. The role will begin as soon as possible.
We look forward to hearing from you!
At the Centre for Justice Innovation, we seek to build a justice system which everyone believes is fair and effective.
The client requests no contact from agencies or media sales.
Befriending Coordinator x1
Fixed Term until March 2027 / 21 hrs per week / Salary £29,571 FTE (£17,742.60 pro rata)
Do you want a job that makes a positive difference in people’s lives?
Age UK Croydon have an established befriending service providing one-to-one befriending for older people in their home. We are now launching a new and exciting Gift of Friendship (GoF) Programme to run alongside this existing face to face and telephone befriending service
The GoF programme will offer a new additional person-centred companionship service where volunteers and older people are matched to reduce loneliness and isolation together. The service is person centred and dependent on the goals of the individual which could include, going for a walk, going shopping, attending activities or helping an older person to build or regain confidence in going out and about and developing more social connections.
We are looking for excellent people skills, a strong initiative, and effective communications, including an ability to build relationships with clients and volunteers, and undertake matching in an astute and sensitive manner. You will also need excellent administration skills with high levels of accuracy and attention to detail.
If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.
The role will demand a division of time between the office, and out in the community completing home assessments and matching visits. The position will be subject to a satisfactory Enhanced DBS check and references.
We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.
Closing date for applications: 5pm Thursday 20th November
Interview Dates: Wednesday 26th November
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
Our client is a leading provider of mental health services in Birmingham and the West Midlands.
They now have an opportunity for an Admissions Avoidance Coordinator to join them to work closely with people who have experienced mental health difficulties and are being supported through BSMHFT Children’s and Young People Community Hubs and Crisis services.
The main aim of their service is to offer an individualized service with a focus on the prevention of hospital admission and provide support for service users.
You will work closely with the other Discharge Coordinators providing support cover when required and you’ll work closely with BSMHFT CYP staff to identify individuals who are at risk of escalation because of hardships including social and environmental factors.
These individuals will be supported via our clients service through a person-centered approach that focuses on maintaining and strengthening the person’s wellbeing and enabling people to build their own resilience reducing crisis escalation.
They are looking for someone with experience of working in a paid role in the mental health field, with experience of supporting people age 18 – 25 to be in control of their lives.
You’ll have knowledge and experience of carrying out needs & risk assessments and you’ll have a good overall understanding of the social determinants of poor mental health and interventions to effect positive outcomes.
If you wish to apply, please provide a detailed description of how your skills and experience meet each of essential and desirable criteria.
Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.
Our client is extremely proud to have a diverse workforce that is reflective of the communities that they work with. They strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich their teams.
Their people are key to the success of their organisation, and they are recognised as both a Mindful Employer as well as achieving gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.
The closing date for applications is 14 November 2025
Interviews will take place on 28 November 2025
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Stepping Stones is a small, local charity based in Southwark, supporting adults with learning disabilities to live more connected, creative and fulfilling lives. We believe that everyone deserves a space where they feel seen, valued, and able to express themselves, and that community, creativity, and consistency are key to making that possible. Each week, we run a range of inclusive activities, including music, dance, art, gardening, drama and digital skills. Our sessions offer a fun, safe, welcoming environment where adults with learning disabilities can build friendships, grow in confidence, explore their creativity and feel a true sense of belonging. Many of our learners face social isolation, anxiety, or barriers to taking part in mainstream services. Stepping Stones provides a vital bridge of a consistent community space where people are encouraged, included, and celebrated.
We’re looking for a friendly, organised and proactive person to join us as our new Activities and Volunteer Coordinator. This is a hands-on, people-focused role. You’ll be the go-to person for keeping our weekly sessions running smoothly, supporting facilitators, welcoming learners, managing session admin and planning community events like our summer show and Christmas party. You’ll also take the lead on developing our volunteer programme by recruiting, inducting and supporting the amazing people who give their time to help make Stepping Stones such a special place.
You’ll be supported by our Charity Manager and work closely with a small, passionate team who care deeply about inclusion, wellbeing and creativity.
We’d love to hear from you if you:
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Have experience working with community groups and adults with learning disabilities (or similar settings)
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Are friendly, organised and calm under pressure
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Know how to manage volunteers with empathy and clarity
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Understand safeguarding, health & safety, and inclusive practice
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Are confident with admin, registers and MS Office programmes.
What we offer:
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A values-led, community-based charity where you can really make a difference
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A part-time, term-time role that could work around other commitments
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A supportive team and space to grow with the role
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Strong potential for extension beyond the first year
Please read the full job description and person specification, before sending us your CV and a 1-page cover letter outlining:
- Why you’re interested in the role
- How your skills and experience meet the person specification
Empowering adults with learning disabilities to lead fulfilling, connected lives through opportunities shaped by their ideas and aspirations.
The client requests no contact from agencies or media sales.
Customer Coordinator
Job reference: REQ004549
Fixed term for 12 months
£25,563.66 per year
London E15 2GW
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
At Scope, we believe in transforming attitudes, closing the disability employment gap, and ending the disability price tag. As part of our strategy for an Equal Future, we’re recruiting a Customer Coordinator to help us deliver outstanding customer service on our Support to Work service.
If you’re passionate about helping people, thrive in a fast-paced environment, and have experience using (customer Relationship Management system (CRM) and call handling systems, this is your opportunity to make a real impact.
Full time (35 hours a week)
Fixed term for 12 months
Location: Working at Scope's London office (Here East, London, E15 2GW) with flexible working options available.
The role
As a Customer Coordinator, you’ll be a confident communicator as the first point of contact for our customers, ensuring their journey with Scope is smooth, supportive, and person-centred.
In this dynamic role, you will:
· Provide telephone-based support with professionalism and empathy
· Manage customer journeys, book appointments, and track progress
· Log all customer interactions accurately using our CRM system
· Support the updating of our job board
· Support the delivery of services and products across Scope
· Assist with administrative tasks including diary management and data entry
About you
You will have:
· A proven track record of delivering excellent customer service, especially over the phone
· Experience of content management systems, such as Kontent AI
· Experience using CRM (ideally Microsoft d365) and call handling systems
· Strong communication and relationship-building skills
· Good IT skills and confidence using Microsoft Office
· A flexible, organised, and proactive approach
A commitment to equality, inclusion, and continuous learning, then we would love to hear from you.
This is a rewarding opportunity for someone who enjoys helping others, values diversity, and wants to be part of a team making a difference every day.
Please make sure you explain in your application, with examples, how you can meet these important skills.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please visit our website. You can find out more about interview adjustments on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 27 days holiday plus Bank Holidays
· Flexible, hybrid and remote working options
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks across disability, race and LGBTQ+
· Discounted gym membership, cycle to work scheme and much more.
How to apply
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Application closing date - 14/11/2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract Type: Permanent
Hours: 37.5 hours per week
Salary: Starting from £24,523.79 (increasing upon completion of competencies)
What's in it for You?
In addition to a supportive work environment, we offer an impressive benefits package that goes beyond the basics:
- Financial Reward: Thousands of perks through Blue Light discount card, up to 5% employer pension contribution and Long Service Recognition
- Health and Wellness: Doctor Line for over-the-phone GP consultations, access to a 24/7 Employee Assistance Programme and dedicated Mental Health First Aiders
- Work-Life Balance: An additional day for your Birthday, long service recognition, enjoy a set schedule and competitive family-friendly benefits
- Career Development: Paid training, opportunities for accredited training agreements, and potential for career progression
Make a real difference in people’s lives as a Client Care Coordinator in our award-winning contact centre.
This isn’t cold calling— you’ll have the opportunity to support people during their times of need, making every interaction meaningful and impactful. Our team takes pride in creating a positive and supportive environment where every conversation matters.
We’re looking for empathetic individuals with excellent communication skills, a proactive attitude, and a genuine desire to help others. In return, we offer a supportive and collaborative workplace, opportunities for personal and professional growth, and the chance to be part of a company that values your contributions.
Your journey begins on 12th January 2025, with a minimum of 4 weeks onsite training (Monday to Friday, 8AM–4PM). Following a further 5 months employment onsite, you’ll have the opportunity to transition to hybrid working. This is your chance to gain the skills and confidence needed to excel in a role that truly makes a difference. Shifts for this role are between 8AM and 6.30PM, with an alternative Saturday shift (no Sunday working), offering a schedule that fits your lifestyle.
Apply now to join a contact centre with a difference and start making a positive impact today!
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.



The client requests no contact from agencies or media sales.
Rotherham Hospital & Community Charity is looking for a passionate, dynamic Fundraising & Engagement Coordinator to drive income, awareness, and engagement across the Trust and wider Rotherham community. This is your chance to take ownership, develop innovative fundraising ideas, and champion the Charity at events, with donors, corporate partners, schools, and NHS staff.
You’ll play a key role in embedding fundraising across the Trust, leading staff campaigns, ambassador programmes, and high-profile events. The role also involves volunteer engagement and supporter care, ensuring every interaction inspires and maximises impact.
This is a visible, influential role for a results-driven fundraiser who thrives on creativity, innovation, and making a real difference to patients, staff, and the Rotherham community. Travel across the region and occasional attendance at external sites are required.
The client requests no contact from agencies or media sales.
Fundraising Coordinator
Bexley Deaf Centre (BDC) is a small and dynamic, well-established charity which has been serving the borough since 1994. Our work is focussed exclusively on supporting people who are Deaf or hard of hearing. We work to raise awareness, break down barriers and promote understanding within the community.
This is an exciting time to join our organisation; we are about to launch an ambitious new 5-year strategy (supported by our fundraising strategy) and are actively expanding and developing the support and services that we provide.
We are looking for a dynamic and driven Fundraising Coordinator who can lead on our fundraising initiatives, support with the development of new projects and organisational change to facilitate the growth of our services.
This exciting fundraising role will include:
· Assisting with developing and implementing fundraising strategies to enable us to diversify our funding streams
· Identify and evaluate opportunities for new projects, developing proposals, establishing timelines and budgets
· Work closely with the senior leadership team to identify areas for growth and increasing capacity
· Support the growth of the organisation and change required to deliver our fundraising strategy
Experience of working with Deaf people or knowledge of the Deaf community would be an advantage but not essential.
Employee benefits:
- Workplace pension scheme
- Annual leave of 5.6 weeks per year, additional time off at Christmas plus some public bank holidays
- Flexible approach to working arrangements
- All staff are encouraged and supported to engage with further training and CPD opportunities
- Health and wellbeing - access to employee assistance programme
- Discounts at local shops and restaurants (through Blue Light Card)
For futher information and the full person specification, please refer to the attachment below
#fundraising #fundraiser #fundraising strategy #fundraising coordinator #funding #fundraising
The client requests no contact from agencies or media sales.
Personal Independence Coordinator Team Leader Salary £31,489 Full Time 35 hours per week
Do you want a job that makes a positive difference in people’s lives?
Age UK Croydon’s very successful PIC service for older people in Croydon is recruiting for a new Personal Independence Coordinator Team Leader.
PICs work alongside health and care professionals, adopting a multidisciplinary approach to working with people who have long term health and social care needs. The PICs provide critical links between formal health and social care services and the wider community support networks.
If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.
We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.
Full training will be provided; the important qualities we are looking for are:
Excellent communication and listening skills
A positive attitude and the ability to problem solve
A cheerful, friendly and outgoing personality
The ability to work flexibly, alone and as part of a team
Closing date for applications: 9am Wednesday 12th November
Interview Dates: Tuesday 18th November 2025
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
This is an exciting role in a unique organisation. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible
The role is a full time and permanent position. This role is based at our Bloomsbury campus with flexibility to work from home on an 80/20 basis (80% working from the office).
We are looking for a Commercial Marketing Coordinator to coordinate and support the commercial marketing activity of the Students’ Union. The Union operates multiple commercial services, including bars, cafés, shops and a gym. As the Commercial Marketing Coordinator, you will work with different teams and managers to develop innovative and effective marketing campaigns which are aimed at increasing engagement and revenue in relation to our commercial spaces. The successful candidate will also coordinate the successful delivery of these impactful and creative marketing campaigns across the Union. The role holder will be a brand champion and support departments in the successful application of our brand.
Do you have a good working knowledge of effective marketing practices and have carried out successful marketing campaigns? Have you got experience of working in higher education or a fast paced customer focused environment? If the answer is yes, then we want to hear from you.
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.


The client requests no contact from agencies or media sales.
We are seeking a full-time Supporter Engagement Coordinator to join our team. You will be a key point of contact for our audience and supporters, helping to deliver excellent customer service and ensure outstanding supporter care. The role involves overseeing audience engagement, coordinating communications and special events—including evening lectures—and maintaining accurate data to support our fundraising and engagement activities. If you thrive in a dynamic environment and are passionate about building positive relationships, we’d love to hear from you. Time off in lieu is offered for evening work.
Key duties and responsibilities:
Audience Engagement
• Deliver exceptional customer care, ensuring all supporters and donors are thanked promptly—whatever the channel.
• Work with the Head of Fundraising and Engagement and the wider team to deliver supporter journeys, making recommendations for improvements and changes.
• Respond swiftly and professionally to all audience and supporter enquiries by phone, email, and post.
• Proactively share audience feedback with relevant teams.
• Handle any complaints, liaising with the complainant and the relevant member of staff to achieve a resolution, following the complaints process.
• Maintain Eventbrite with lecture details and engagement information.
• To act as Duty Manager for evening lectures when required.
• Provide support to the wider Gresham College team by attending lectures and special events.
CRM Administration
• Serve as primary contact for database management, ensuring data accuracy to drive fundraising and engagement.
• Coordinate data selections, mailings, invitations, and content fulfilment.
• Regularly import, export, and merge data from online giving and ticketing platforms.
• Track and report performance against targets and KPIs for the Head of Fundraising & Engagement.
• Ensure best practice is followed, complying with current legislation and internal policies in relation to data protection, GDPR and gift aid processing and ensure that all activity is carried out in a legal and compliant way.
Hall Hire and Event Co-ordination
• Be the first point of contact for hall hire enquiries and manage all related admin.
• Oversee stocks, supplies, and space organisation for events.
• Lead setup and breakdown for lectures and venue lettings.
• Arrange and manage bookings for external event venues, handling all logistics.
• Organise catering for special events and meetings both at Barnard’s Inn and other venues.
• Be responsible for excellent customer care of existing and new venue hire clients.
• Organise all activity around venue hire events, including collaborating with the AV team
• Liaise and support the Head of Fundraising & Engagement over the promotion of Barnards’ Inn to increase income generation from lettings.
Other
• Working with volunteers to enable them to assist in the delivery of tasks as appropriate.
• Attend and contribute to team and staff meetings as required.
• Participate in ongoing training and development.
• Undertake other tasks as required to support the College.
• Evening and occasional out-of-hours work required (with time off in lieu).
Person specification:
Essential Skills & Experience
- Customer Service Excellence: Proven experience delivering high-quality customer care, ideally in a fundraising, or educational setting. Ability to handle enquiries and complaints with professionalism and empathy.
- CRM and Data Management: Strong working knowledge of CRM systems (we use Beacon) including data entry, segmentation, and reporting. Experience with data imports/exports and maintaining data accuracy.
- Event Coordination: Experience planning and delivering events, including logistics, venue liaison, catering, and AV coordination. Comfortable acting as Duty Manager and supporting evening lectures and events.
- Communication Skills: Excellent written and verbal communication skills, with the ability to engage supporters, respond to enquiries, and write engaging responses.
- Digital Literacy: Proficient in Microsoft Office Suite (Word, Excel, Outlook), Eventbrite, and online giving platforms. Comfortable using digital tools to manage bookings, communications, and supporter journeys.
- Organisational Skills: Highly organised with the ability to manage multiple tasks, prioritise effectively, and meet deadlines. Strong attention to detail.
- Team Collaboration: Experience working collaboratively across departments and with volunteers. Willingness to support colleagues and contribute to a positive team culture.
Desirable Skills & Experience
- Experience in a fundraising or engagement role within a charity, or educational organisation.
- Compliance & Data Protection: Understanding of GDPR, data protection, and Gift Aid regulations. Commitment to ethical and legal standards in supporter care and data handling.
- Familiarity with data segmentation.
- Experience promoting venue hire or income-generating activities.
- Knowledge of troubleshooting for events.
- Experience working with volunteers or managing volunteer tasks.
Personal Attributes
- Friendly, approachable, and professional manner.
- Enthusiastic about public engagement and supporter care.
- Flexible and adaptable, with a willingness to work occasional evenings.
- Proactive and solution-focused, with a commitment to continuous improvement.
Gresham College offers in return:
- 28 days holiday, plus 6 days closure over Christmas.
- The College participates in the University of London SAUL pension scheme (currently 16% employers’ contribution).
Equal Opportunities
Gresham College wholeheartedly supports the principles of equality, diversity and inclusion throughout the recruitment and employment of our employees and workers, as well as ensuring that it is afforded to all job applicants.
If this sounds like your next opportunity, apply today with your CV and a covering letter.
Customer Coordinator
Job reference: REQ004549
Fixed term for 12 months
£25,563.66 per year
London E15 2GW
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
At Scope, we believe in transforming attitudes, closing the disability employment gap, and ending the disability price tag. As part of our strategy for an Equal Future, we’re recruiting a Customer Coordinator to help us deliver outstanding customer service on our Support to Work service.
If you’re passionate about helping people, thrive in a fast-paced environment, and have experience using (customer Relationship Management system (CRM) and call handling systems, this is your opportunity to make a real impact.
Full time (35 hours a week)
Fixed term for 12 months
Location: Working at Scope's London office (Here East, London, E15 2GW) with flexible working options available.
The role
As a Customer Coordinator, you’ll be a confident communicator as the first point of contact for our customers, ensuring their journey with Scope is smooth, supportive, and person-centred.
In this dynamic role, you will:
· Provide telephone-based support with professionalism and empathy
· Manage customer journeys, book appointments, and track progress
· Log all customer interactions accurately using our CRM system
· Support the updating of our job board
· Support the delivery of services and products across Scope
· Assist with administrative tasks including diary management and data entry
About you
You will have:
· A proven track record of delivering excellent customer service, especially over the phone
· Experience of content management systems, such as Kontent AI
· Experience using CRM (ideally Microsoft d365) and call handling systems
· Strong communication and relationship-building skills
· Good IT skills and confidence using Microsoft Office
· A flexible, organised, and proactive approach
A commitment to equality, inclusion, and continuous learning, then we would love to hear from you.
This is a rewarding opportunity for someone who enjoys helping others, values diversity, and wants to be part of a team making a difference every day.
Please make sure you explain in your application, with examples, how you can meet these important skills.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please visit our website. You can find out more about interview adjustments on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 27 days holiday plus Bank Holidays
· Flexible, hybrid and remote working options
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks across disability, race and LGBTQ+
· Discounted gym membership, cycle to work scheme and much more.
How to apply
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Application closing date - 14/11/2025
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Our new Research Community Growth Coordinator will play an essential role in growing our Lived Experts Research Community and taking the impact we can have in businesses to the next level.
It will be well-suited to someone who cares about social outcomes as well as business outcomes, and who is motivated to make a positive impact for charities and vulnerable people.
Our purpose at Three Hands is to create business value and social value, hand in hand. Three Hands Insight is the award-winning ‘social insight’ arm of Three Hands, focused on enabling businesses to gain insight from charities and ‘lived experts’ in a wide variety of societal issues and vulnerability circumstances. Clients range from high street banks to energy providers.
A major feature of Three Hands Insight is our Lived Experts Research Community – a group of people with first-hand experience of challenging circumstances and vulnerabilities such as disability, mental health problems, digital exclusion, financial vulnerability and dementia. We established the community in 2022 to help businesses understand challenging customer circumstances, and to do a better job at inclusive design for vulnerable and underserved customers. There are currently over 350 lived experts in the community.
Please see the attached job description for more information on Three Hands Insight, the areas of responsibility for the role and the skills and interests were are looking for...
Apply using our job description and application form.
Our purpose at Three Hands is to create business value and social value, hand in hand.
The client requests no contact from agencies or media sales.


