Administration officer jobs in islington, greater london

What you will be achieving

As People Assistant, you will be supporting an established People and Culture (P&C) team to deliver an efficient and accurate P&C administration service across the Academy, ensuring that all P&C records are maintained properly. You will have some admin experience, which could be easily transferred to working in a P&C team. There will be opportunities to grow and develop in the role and get involved in wider cross-team working projects.

The People and Culture function forms part of the Directorate team. The team includes the Head of People and Culture, two People Business Partners and two People Assistants (including this role).

The wider Directorate team is responsible for supporting big annual Corporate Events. The team also supports and provides administrative support to the Chief Executive (CEO), President, Officers and Senior Leadership Team.

What you will be doing

• Supporting the People Business Partners in managing the recruitment activity. Recording diversity information after each recruitment round, ensuring it is available for annual analysis.
• Managing the new starter admin process, including conducting reference checks, induction meetings, and ensuring line managers follow the induction and probationary procedures.
• Undertaking P&C administration, including updating the HR employee database (Cezanne), P&C spreadsheets, preparing correspondence, and responding to external reference requests.
• Maintaining and updating information on the staff organogram and number of permanent/fixed-term posts on a monthly basis.
• Supporting the People Business Partner to prepare payroll administration and paperwork.
• Monitoring the sick leave and annual leave processes - escalating any potential issues to the People Business Partners and Head, as appropriate.
• Supporting the People Business Partners with any training administration, booking paperwork, and supporting training day coordination.
• Being the super user of the HR system.
• Updating any changes in the system, as and when needed.
• Supporting Academy away days.
• Supporting the People Business Partners in systems development work, as necessary.

What you’ll bring to the role

• The ambition to study towards CIPD level 3, or be studying towards.
• Experience of doing admin (within a P&C department would be an advantage).
• Some experience of dealing with people at all levels.
• Excellent IT skills, working with databases (experience with HR databases would be an advantage).
• Good literacy and numeracy skills

Benefits

• Salary progression framework.
• Hybrid and agile working.
• 29 days' annual leave, including Christmas closure dates, plus bank holidays.
• Regular organisation-wide Wellbeing Days.
• Pension (the Academy offers a flexible contribution structure with a minimum employer contribution of 8% up to a maximum of 13% of gross salary, with an employee contribution ranging from 3% to 8%).
• Life assurance.
• Vitality Private Medical Insurance, on completion of probation.
• SimplyHealth Cash Plans, on completion of probation.
• Season ticket travel loan (interest-free), on completion of probation.
• Cycle to work scheme, available on completion of probation.
• Family-friendly benefits - enhanced maternity and paternity leave (subject to qualifying period), coaching for parents returning to work.
• Subscription to Headspace and Class Pass.
• Staff training to support your development, including EDI training.

For more information and to apply, please visit our careers portal.

Closing date: 5.00pm on Thursday 17 July 2025.

Interview dates: Thursday 24 & Friday 25 July 2025 (likely held online).

Location: Camden Head of Office/WFH (with travel to service locations as required)

Salary: £27,007 - £27,924 FTE  (Pro-rated to £16,204.30 - £16,754.40 based on 3 days a week)

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 22.5 hours per week (Part time)

Contract: Permanent

Closing Date: 13th July 2025

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as our Volunteer & Service User Involvement Administrator at Solace Women's Aid.  

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

We are seeking a Volunteer & Service User Involvement Administrator to play a vital role in supporting the implementation of our 5-year strategy, which places service user involvement and volunteering at its core. This role is key to ensuring that the voices of service users, volunteers, and women with lived experience of VAWG are actively captured, organised, and integrated into the development of our services, operational activities, and strategic direction.

About the Role

The key responsibilities of the Service User Involvement Administrator are:

• Provide high-quality administrative support to the Volunteer & Service User Involevment Coordinator across all areas of service user and volunteer engagement.
• Support the recruitment, onboarding, and exit processes for volunteers and service user involvement activities, including processing DBS checks, references, and welcome packs.
• Maintain accurate and up-to-date records on volunteer and service user engagement databases and spreadsheets.
• Prepare agenda’s, correspondence, newsletters, and recruitment materials as required.
• Assist in planning and coordinating events, focus groups, training sessions, consultations, and board meetings.
• Manage invitations, bookings, and logistics for internal and external meetings or workshops involving volunteers and service users.
• Take and circulate clear and concise minutes and action points.
• Draft and disseminate regular communications, including newsletters, reminders, surveys and feedback forms.
• Ensure information is accessible and aligned with Solace’s inclusive and psychologically informed frameworks.
• Manage the inbox of service user involvement and volunteer queries and escalate as necessary.
• Ensure all volunteer and service user information is managed confidentially and in line with Data Protection regulations.
• Keep volunteer and service user training, DBS, and participation records up to date.
• Support in monitoring engagement levels and preparing basic reports or summaries on SUI and volunteering.

About You

To be successful in the role of Volunteer & Service User Involvement Administrator you will be motivated, pro-active and supportive, with a strong commitment to person-centred work, volunteering and service user involvement, you will also need to bring with you the following skills and experience:

• Actively engage service users to contribute to the enhancement of service delivery
• Collaborate closely with the Service User Involvement and Volunteering Coordinator to support services in strengthening their approaches to service user involvement and co-production
• Assist the Coordinator in facilitating inclusive and effective volunteering recruitment processes
• Demonstrate strong communication skills and the ability to connect with diverse individuals across a range of settings

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. 

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please apply via the recruitment portal by submitting your CV and Supporting Statement (maximum 1000 words) outlining your interest in working for Solace and explain how you meet the criteria set out in the Job Profile Document.

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. 

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Working closely with the Superintendent minister, circuit ministers and Lay officers the Governance and Administration Manager will ensure that the circuit and individual churches fulfill their governance obligations within Methodist Policy and Charity Law. This will include: GDPR, Safeguarding and Property and Finance management. S/He will also help to develop new ways of working using information and communication technology to increase the efficiency and effectiveness of the circuit. The post will be office-based but there will be some flexibility with hours and the possibility of one day a week working from home. The postholder will need to respond to queries on the phone including requests for baptisms and funerals and pass on information appropriately. S/he will work closely with the Superintendent and help organise the Circuit and Leadership meetings and occassionally special events. There are many people within the church community who can 

The Access is Justice Foundation is seeking a Grants Officer who will join our Grants Team to provide ongoing administrative, operational, and data management support for our grant making activity, working alongside others in the Grants Team. You will maintain relationships with funded partners; undertake analysis of grants data, draft documents, reports, and communication materials; and provide ongoing support for our funding programmes and broader organisational work as needed. You will report to a Grants Manager (who leads day-to-day operational delivery of our grant programmes). The work will vary over the grants cycle, where one month could be focussed on supporting a grants round, and the next could be working with wider colleagues for an event to share insight and knowledge. This is both an administrative and project management role – we are looking for a candidate with both sets of skills.

Please download the full job description (attached) for more information.

HR Project Administrator

We’re looking for a proactive and detail-oriented HR Project Administrator to support the smooth running of the charity’s flexible workforce model, ensuring efficient recruitment, onboarding, and staffing coordination across national services.

Position: HR Project Administrator (Flexible Workforce)
Location: London or Manchester (with hybrid working)
Contract: Fixed Term Contract – 12 months
Hours: 37.5 hours per week
Salary: £30,057 incl. London Weighting / £29,557 incl. Manchester Weighting plus pension and benefits
Closing Date: Sunday 20th July 2025

Applications will be considered on a rolling basis.

About the Role
As HR Project Admin (Flexible Workforce), you will play a key role in supporting the national flexible staffing model. You’ll be responsible for coordinating temporary worker recruitment, managing workforce records, and helping ensure compliance across all casual staffing processes. Working closely with hiring managers, external agencies and the HR and Finance teams, your work will help ensure effective and cost-conscious staffing across services.

This is an exciting opportunity to support a major operational transformation project, gain exposure to senior leaders, and develop valuable HR and project coordination skills.

Key Responsibilities

· Support recruitment and onboarding of bank and agency staff, including compliance and document checks

· Coordinate and monitor the use of the workforce system (CentralAxis), ensuring managers and workers are fully trained

· Maintain accurate and confidential workforce records in line with GDPR and data protection standards

· Support budget monitoring and reporting on staffing ratios, costs, and agency usage

· Help prepare reports, dashboards and presentations on flexible workforce activity

· Resolve staffing issues including absence, rota conflicts and performance concerns, escalating as needed

· Provide general admin support to the HR and project teams, including scheduling meetings, organising files, and minuting key sessions

About You
We’re looking for someone who:

· Has experience supporting HR or recruitment processes

· Is confident using digital systems and managing accurate workforce data

· Has strong communication and customer service skills, with the ability to build good relationships across teams

· Is highly organised, detail-focused and able to manage multiple tasks and priorities

· Understands the importance of confidentiality and compliance when working with sensitive information

· Brings energy, initiative and a commitment to the charity’s values

Key Note: DBS check required. Applicants must have the right to work in the UK.

In return you will receive:

· 26 days annual leave, rising to 30 after five years’ service

· Family-friendly policies including enhanced parental leave

· Pension scheme with employer contributions up to 7%

· Flexible and hybrid working (where appropriate)

· Access to 24/7 GP appointments and Employee Assistance Programme

· Discount scheme across retail, leisure and wellbeing

· Cash plan for dental, optical and healthcare costs

· Death in service benefit (4x salary)

· Full induction, ongoing training and development

· Opportunity to lead on meaningful operational change and gain exposure to senior leadership

Other roles you may have experience of could include:
HR Administrator, Workforce Coordinator, Recruitment Assistant, People Operations Admin, Resourcing Officer, Project Support Officer, Staffing Coordinator, Talent Acquisition Administrator, Onboarding Coordinator.

#INDSCP

Are you passionate about criminal justice and want to work from home for a small charity where you can make a real difference? Are you experienced in operations and/ or administration? Then we would love to hear from you! 

The Welcome Directory is a multi-faith organisation dedicated to supporting the successful resettlement of prison leavers across England and Wales. We facilitate equal access to faith-based social inclusion while challenging stigma and discrimination as a vital and effective pathway for positive mental wellbeing; helping people to turn their lives around in the long-term and break the cycle of reoffending. We work at the grassroots level to build community capacity, create positive attitudinal change and to build more inclusive and thus resilient communities.

We are currently recruiting for an Operations Officer to lead on administrative support to the charity under the direction of the Project Manager, supporting on engagement with various stakeholders and networks. The goal of the post is to ensure that The Welcome Directory can effectively develop the reach of our work and achieve exponential growth, by maximising administrative efficiency. 

Whilst this is a 6-month contract, there is the potential to extend where funding permits.

The role will include:

Leading on operational projects, including:

• Faith community engagement
  • Processing faith/ belief community registrations and maintaining records
  • Approaching existing and prospective faith/ belief communities, including follow up to the annual survey and periodical team campaigns
• Assisting with the production of the annual physical directory
• Co-ordinating the annual Affiliates Scheme
• Researching new initiatives or solutions

Supporting events, including:

• Support in the administration of the online Prisons Awareness Course and other webinar events, including technical support
• Planning bi-annual team days and any one-off events, in consultation with the Project Manager
• Planning bi-annual team campaign periods, in consultation with the Project Manager and Monitoring & Evaluation Officer
• Preparing resources and/or PowerPoint presentations and booking logistics, in consultation with the Project Manager and the Communications & Fundraising Officer

Leading on administration, including:

• Answering phone, email, and letter enquiries
• Purchasing of supplies and dispatch of resources
• Co-ordinating and setting up meetings
• Collating routine data and creating trackers to support operations
• Creating an annual team planner
• Taking minutes at specific meetings
• Leading on team password management
• Following up with stakeholders as required

Supporting on financial operations, including:

• Processing expenses claims and issuing internal invoices
• Paying-in cheques and paying external invoices
• Maintaining the organisational asset register
• Obtaining Gift Aid declarations

As a small, well-respected charity in the criminal justice sector, we offer staff:           

• Opportunity to gain experience in the criminal justice sector, including a prison visit
• Remote working
• Working in a small, supportive team
• Regular team days

The full Job Description and Person Specification can be found on the attached.

Should you have any questions about the role, please get in touch by email. 

 The Welcome Directory will be scheduling interviews as applications come in. Please note we reserve the right to close vacancies early should we receive sufficient applications. Therefore, if you are interested, please submit your application as soon as possible. 

The People and Governance Coordinator is responsible for offering high level People team support, ensuring effective and efficient ways of working across the organisation and contributing to a positive employee and candidate experience.

The purpose of this role is to have oversight of all People team administrative processes and offer support to employees and managers. This role will also provide high-level administrative support to the Board of Trustees. You will support the smooth and efficient operation of our Board and its sub-committees, to ensure excellent governance is maintained.

The Epilepsy Research Institute is looking to appoint an Executive Assistant (EA) to the Chief Executive Officer (CEO).

This is a unique opportunity to be part of our team and play a central role in supporting the CEO across a range of duties. This is a new post which requires an individual with exceptional organisational skills, sound judgement, and the ability to manage multiple priorities with professionalism and discretion.

You will act as a trusted gatekeeper and facilitator, ensuring the smooth running of the CEO’s schedule, correspondence, and key projects. You will also work closely with the senior leadership, helping to coordinate meetings and follow-ups across the Institutes functions.

Our mission is to radically advance research into the causes, prevention and treatment of epilepsy and associated conditions.  If this post is something that interests you, and you have the skill set we are looking for, we look forward to hearing from you to help us drive forward with our mission.  

Application is by way of a CV and a short supporting statement which highlights why you are interested in the role and how your experience fits the needs of the Institute as set out in the job description.

Closing date: Monday 21 July 2025

Interviews:Tuesday  5th August 2025 at London office.

Summary

We are seeking a Governance Support officer

The Church of England is continually striving to improve its safeguarding practices. The 2020 report by IICSA on the Church highlighted failures in respect of child sexual abuse and, more broadly, the challenges facing the Church to get safeguarding right.

The Church's aspiration is that safeguarding is not experienced and approached as a matter of administrative compliance. Rather, it should be what the Church is - something that flows from its core beliefs and values, part of its DNA.

The Church has made important and positive strides over recent years. There is, however, still much to be done to keep children and vulnerable adults safe, and to promote their well-being. The Church is a complex collection of different bodies. Most of the safeguarding work is carried out locally within the 42 dioceses and cathedrals in England. This work is supported centrally by a National Safeguarding Team (NST).

Key Responsibilities

• Coordinate and support NSP meetings and events, including agenda-setting, minutes, and follow-up actions.
• Manage financial processes (e.g., invoices, honoraria), budget administration, and supplier setup.
• Develop and maintain systems for data, decision-tracking, and confidentiality
• Communicate with internal and external stakeholders through newsletters, SharePoint, and inbox management.
• Support recruitment, induction, and governance arrangements including working groups.
• Ensure consistency and alignment across safeguarding teams and National Church Institutions.

Key role requirements

• This is a part-time role and you will be required to work 14 hours per week.
• A basic DBS check will be required as part of our pre-employment checks.
• This is a hybrid role with the expectation to work from the office location 1-3 days per week.

We are looking for someone with:

• Proven ability to handle sensitive communications with tact and professionalism.
• Excellent digital literacy, confident across Microsoft 365 and a variety of web-based tools such as web-based applications (such as Asana, Zoom, SmartSurvey) and ability to learn new software quickly.
• Able to build and maintain effective relationships with a range of stakeholders, including those who are survivors of abuse.
• Highly competent minute/note taker.
• Able to work under pressure and meet deadlines.
• High attention to detail, strong communication skills, and a collaborative approach
• Empathy for the mission of the Church and a personal commitment to safeguarding.
• Experience in triaging and responding to communications of a sensitive nature.
• Strong administrative and organisational experience, ideally within a national team.

• A salary of £16,228.80 (FTE £40,572) per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

This vacancy is restricted to Black and minoritised women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

We reserve the right to close these adverts early if we have sufficient interest, so early applications are encouraged.

Are you driven by a commitment to social justice and equality? Do you want to utilise your expertise to support vulnerable women and children in their fight against inequality and discrimination? Southall Black Sisters has the perfect opportunity for you. We are seeking a dedicated Immigration Solicitor to provide specialised, personalised advice to our clients, empowering them to make informed decisions about their future.

In this crucial role within our Immigration Team, you will collaborate closely with colleagues to deliver confidential OISC Level 2 advice and representation. Additionally, you will support and train colleagues working at Level 1, ensuring the highest standards of service and advocacy.

The postholder will play a vital role in advancing Southall Black Sisters’ (SBS) policy, communications and public affairs work. This includes shaping and delivering strategies that:

· Promote SBS’s mission to end violence against women and girls (VAWG), particularly for Black, minoritised and migrant (BMM) women and girls.

· Influence public policy and legislation to secure justice, safety and rights for Black, minoritised and migrant women and girls.

· Strengthening the public voice and visibility of SBS through impactful communications and campaigning.

They will work closely with senior staff, partner organisations and stakeholders to ensure that SBS’s policy positions, campaigns and services are effectively communicated, and that the lived experiences of the women and girls SBS supports are at the forefront of public and political discourse.

By joining our team, you will be at the forefront of the fight for equality and justice, making a tangible difference in the lives of those who need it most.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

Reports to: Finance Manager
Directorate: Operations
Salary: £33,457 per annum
Location: London – EC4Y 8EE (hybrid working) 
Contract: Permanent, full-time (31.5 hours over 5 days)

Job Purpose

The finance team is a core part of our Operations Directorate, and although we’re a small team we have a huge impact on the effectiveness of our organisation. The team provides support and guidance to all staff members on how to process invoices, expenses, and generally manage their budgets effectively. The main purpose of the Finance Officer role is to provide key support to the finance team with our finance processes, supporting staff members across the organisation, helping with any queries on a day-to-day basis, as well as supporting our members and suppliers with queries. The Finance Officer ensures all financial transactions are processed in accordance with BSR’s procedures and processes and in line with data protection regulations. 

You don’t need to have worked in the charity sector previously. Continual professional development is vital for us as a team, and so we’re happy to support you if you’re interested in completing a professional finance qualification.

Main Responsibilities

Purchase Ledger 

• Receive all supplier invoices (including member expenses), checking correct finance codes with relevant nominal, department, project, VAT and fund codes are on all invoices, and that the necessary authorisation is present 
• Scan and file all finance related documents (e.g. bank statements)  
• Set up fortnightly supplier payment runs for review by the Finance Manager 

 Sales Ledger 

• Work with budget holders and project leads to produce sales invoices  
• Liaise with budget holders to ensure correct coding of all invoices (nominal, department, project, VAT, and fund codes) 
• Credit Control – dealing with customer queries and chasing for payments fortnightly 

Other Finance Responsibilities 

• Manage monthly credit card process including posting in Dext and reconciliation in Xero  
• Assist the Finance Manager with preparing for year end and audit fieldwork 
• Reconcile purchase ledger payments with the bank transactions 
• Run new starter finance inductions for budget holders and set up new staff on finance systems 
• Maintain process documents for all finance systems 
• Suggest and support relevant finance system and process improvements where identified 
• Be the first point of contact for finance systems and internal system integrations 

Payroll 

• Ensure new starters are processed by HR 
• Process leavers  
• Exported payroll reports and ensuring that they are filed in the correct place 
• Run the monthly payroll with Finance Manager 
• Submission of EPS and FPS to HMRC 

Committee Management 

•  Minute-taking for Finance & Risk Committee meetings 
• Administrative support relating to committee management  

Please note: Interviews are scheduled to take place Thursday 7 August

Person Specification

1.  Desire to build a career in finance  
2.  Experience of computerised accounting financial systems and CRM 
3.  Good organisation and time management skills  
4.  Commitment to professional and personal development 
5.  Excellent attention to detail 
6.  Ability to explain finance processes to colleagues effectively  
7.  Willingness to gain an in-depth understanding of what we do at BSR, to enable all colleagues to do their best work

Job Title: Supporter Care Officer

Responsible to: Individual Giving Manager

Salary: £28,000 - £32,000

Location: USPG, 5 Trinity Street, London, SE1 1DB
 

Hours of work: Full time - 35 hours per week

The package also includes

· 8% employer contribution to a pension

· 25 days annual leave, plus bank holidays and additional discretionary leave during Christmas.

· Season Ticket Loan

USPG is the Anglican mission agency that partners churches and communities worldwide

in God’s mission to enliven faith, strengthen relationships, unlock potential and champion

justice.

You can find out more about our work by visiting our website.

The Job

Reporting to the Individual Giving Manager, the Supporter Care Officer role sits within the Communications, Engagement and Fundraising team. USPG is looking for someone with excellent communication skills and enthusiasm to join our small but growing fundraising team.  The post holder will be the first port of call for all incoming communications and will work closely with the Individual Giving Manager to ensure that our supporters feel valued. The role is also responsible for maintaining the data and developing supporter care processes. 

You

You are highly organised, enthusiastic and flexible with a passion for delivering an excellent supporter experience. The ideal candidate will have experience in customer service, data handling and administration. They will be comfortable working in a fast-paced environment, with a flexible, can-do attitude. The role holder will be used to co-ordinating a varied workload, working in close collaboration with colleagues and delivering to deadlines. They will have excellent IT skills and experience of working with databases.

How to apply

Please complete the application form and equal opportunities form.

If you would like to discuss the role, please feel free to contact Natasha.

Closing Date: 20th July 2025

Interview Dates: Rolling Interviews

Join our charity as Membership Operations Administrator, helping us to support teachers, champion great teaching and raise the status of the profession by supporting the charity’s membership operations and providing great customer service for current and prospective members. 

For an audio description of this role, please visit our website - https://chartered.college/join-the-team/

Job Title: Membership Operations Administrator

Reports To: Membership Operations Manager

Salary: £26,000 per annum

Contract: Full time, Fixed Term Contract until 31st January 2026 (with potential to extend).

Hours: A full working week is 35 hours and we offer flexibility with hours. 

Benefits: Flexible working, generous annual leave, 8.5% employer pension contribution, Paycare, individual and team professional development/learning budget. A full list of our benefits can be found in the application pack. 

Based: Office / hybrid. Currently once a week in the office (based in central London) is required.

Start date: ASAP - ideally the person will be in post by 4th August 2025.

Deadline and interview: Applications will close on 8th July 2025. 

Interviews will be scheduled for Wednesday 9th July but we will be reviewing applications on a rolling basis so may interview as soon as a suitable candidate is identified.

The interview will consist of a task and competency-based interview.

Application: Please apply by uploading your CV and cover letter. Please use the guidance in the application pack when writing your cover letter. We encourage you to apply promptly as we will be reviewing applications as they are received and may complete the process earlier than expected if an excellent candidate is identified at an early stage​.

The Organisation

The Chartered College of Teaching is a charity and the professional body for teachers. We are working to empower a knowledgeable and respected teaching profession through membership and accreditation.

We are dedicated to bridging the gap between practice and research and equipping teachers from the moment they enter the classroom with the knowledge and confidence to make the best decisions for their pupils.

Our activities mainly focus on four key areas:

• membership
• teacher CPD and accreditation
• research, policy and events
• online and print resources

Since opening membership in 2017, we have grown rapidly. In total our work reaches over 40,000 teachers and more than 3 million young people. In 2020 we published reports ‘Education in Times of Crisis’ around the impact of lockdown; in 2021 we won the Memcom award for ‘Best magazine for a Professional Association or Membership Organisation’; in 2024 we published the working paper ‘Teacher professionalism report’. To date over 600 teachers have been celebrated at Graduation ceremonies for our Chartered Teacher Status pathways. We are a growing and multi-skilled team of 30 people, supported by a Board with a significant track record of experience in a range of fields. Our business plan focuses on growing membership and Chartered Status, and providing meaningful professional learning opportunities for the teaching profession. This role will support us to deliver an excellent service to our members.

The Opportunity

We are looking for a highly-motivated and organised Membership Operations Administrator to join the charity. This is an exciting opportunity for someone who wants to develop their customer service and administrative skills.

Reasons why this role could be great for you:

• You will have autonomy for delivering excellent customer service to our members and offer them a seamless experience, providing timely communications and responses to queries and phone calls
• You enjoy interacting with people and collaborating with colleagues across the organisation and working on a range of different tasks across teams
• You will be helping to grow the professional membership organisation for the teaching profession and be part of the team driving the organisation forward at an exciting time for the future of the College.

Main areas of work

• Manage and respond to queries from members via email and telephone, ensuring that you respond professionally and within agreed timeframes
• Support members to access their membership features, including logging on to our online platforms to access courses, content and our online shop
• Ensure that all contact and communications are compliant with relevant data protection and security standards
• Generate regular reports on membership to inform organisational KPI reporting

Additional areas of work

• Provide administrative support during the Fellowship process
• Process invoices as part of group account management
• Provide event administration support, including uploading events to our websites, participant management, data entry and preparing materials for face-to-face events
• Alongside your main areas of work, you will also participate in meetings and be encouraged to participate in CPD learning activities and training to maintain and develop your knowledge and skills.

About You

You don’t need to have expertise in absolutely all areas, but we’re looking for someone who is motivated by our mission, enjoys interacting with people on a range of tasks and is passionate about providing great customer service. Systems you would be using include Google Workspace, Salesforce, Wordpress, Moodle, Submittable, Eventbrite, Zoom and Slack.

Experience and skills

Essential:

• Excellent written and oral communication skills 
• Experience of delivering high quality customer service, managing relationships with customers or other stakeholders and providing an excellent experience 
• Confident user of technology (email, online meeting tools and Microsoft Office / Google Workspace or similar); comfortable with learning new technology systems 
• Experience of administration / office work 
• Excel and data analysis skills 

Desirable:

• Experience of Salesforce or other CRM systems 
• Experience of using Eventbrite 
• Knowledge of GDPR and how it relates to the storage, retention and use of personal data 
• An interest in the membership and/or education sector and the support and development of teachers 

Why Us?

As an organisation we care deeply about creating a working environment that supports our people to grow personally and professionally. These are reflected in our organisational values which outline the distinctive working culture we are looking to create. In particular, these values are reflected in our commitment to: 

• Flexible working: responsive management, flexible hours, hybrid or fully remote working 
• Professional development, including formal and informal training and support 
• Transparency and ownership: we have an open culture that ensures all staff guide our strategic direction 
• Mental health and wellbeing: access to health and wellbeing advice and health cash plan.

Diversity and inclusion at the Chartered College 

As a growing organisation we are committed to:

• Becoming increasingly representative of the sector and geographies that we operate in
• Providing a positive experience of work as part of an inclusive culture led by our organisational values 
• Maintaining an annual EDI action plan - led by the internal team. 

What to expect from the recruitment process

• All applications are anonymised until the point of interview
• Line Managers trained in recognising bias
• We implement a standardised interview template and competencies matrix for a fair and transparent process
• All interviews are conducted via Zoom and the use of camera is optional.

If you require any adjustments in order to proceed with an application please let us know.

For more information about joining the Chartered College, please see our website.

Your Personal Data

As part of the recruitment process, the Chartered College of Teaching collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Pre-employment checks

All conditional offers of employment are subject to:

• Two satisfactory references
• Proof of qualifications
• Eligibility to work in the UK.

We are an employer committed to the safeguarding of children and young people.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

We’re working to build and grow a powerful movement of people to transform the experience of people living with Parkinson’s. A big part of how we will do that is by how we talk to and mobilise our existing supporters through a whole variety of channels to take additional actions for Parkinson’s UK. 

You will be creating compelling content and using our tools to inspire and connect with our supporters to grow understanding of Parkinson’s and to take action to transform life with the condition.

What you’ll do:

• Work with teams across the charity to create effective supporter journeys that meet their objectives

• Support the team to manage the communications our Existing Supporters are receiving from teams across the organisation

• Work with the supporter engagement team to manage Parkinson’s UK Supporter communications calendar

• Support the Senior Journeys Officer to map supporter journeys across the organisation

• Support reporting and analysis of Existing Supporter communications to inform future plans

• Use understanding and insight to identify gaps in the supporter journey

What you’ll bring:

• Experience of engaging and communicating with supporters or customers in the commercial or not-for-profit sectors 

• Experience of communicating with a wide range of supporters with varied audience needs

• Experience of coordinating a communications calendar 

• An understanding of supporter journey mapping and using supporter insight to shape engagement plans 

• Experience using analytics tools for monitoring, reporting and evaluation 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held from the 31st July, in person at our London Office.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.