We’re looking to recruit a highly organised, proactive and enthusiastic events officer to join the busy CharityComms events team.

Purpose of the role

This key role provides operational support of the events programme as directed by the Head of Events, with the purpose of delivering CharityComms’ charitable objectives, meeting the needs and expectations of our members, and driving membership and brand engagement.

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The CharityComms events programme

CharityComms is a thriving membership network of more than 8,000 communications professionals working in over 500 UK charities. Our vision is for effective and inspiring communications to be at the heart of every charity’s work for a better world.

Our varied and constantly-evolving programme of activities is aimed at raising the standards of communications across the sector and connecting communications professionals through sharing best practice. Our exciting events calendar includes 60+ events each year to support our fantastic members, including conferences, seminars, workshops, special interest groups and UK-wide group events.

We’re a small and friendly team based in Spitalfields (with good transport links to Liverpool Street, Aldgate East and Aldgate). Normal hours of work are from 9:30 to 5:30 and TOIL will be given for events that fall outside of the normal hours of work.

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Job Description (key tasks and responsibilities):

Event logistics and event management

• Source and book venues for special interest groups, UK-wide groups, seminars, workshops, member socials and the Inspiring Communicator Awards.
• Manage a portfolio of events from booking through to on-the-day event delivery, including: the Inspiring Communicator Awards, member socials (annual pub quiz) and all workshops.
• Complete risk assessments, conduct site visits, draft briefing documents and support event programme where needed.
• Book travel for events such as train tickets for UK-wide events and taxis/couriers to take event materials to/from venues

Event budget support

• Ensure the event budget is up-to-date with venue costs, catering, AV etc and is in keeping with the budgeted costs. If there is a risk of going over budget, to report this to the Head of Events immediately.

Live streaming and videos

• Responsible for filming and editing footage from events including live broadcasts and offline recording, followed by post-event editing and uploading
• Responsible for live broadcast bookings and communication
• Responsible for reviewing and improving the remote viewers’ experience both via live broadcast and video recordings

General events

• Assist Head of Events with pre-event prep
• Attend and assist with the events
• Post-event follow-up including preparing presentation slides to go on the website, upload to SlideShare and embed on the event page
• Brief and support event volunteers at seminars and conferences.

Conferences

• Keep track of breakout sessions and advice surgeries and close any sessions that are full
• Allocate advice surgery slots to delegates
• Use InDesign to produce conference programme and other event materials
• Assist with sponsor logistics e.g. co-ordinating advice surgeries, collecting bios, reminding them of deadlines to send their inserts etc.

Customer Service

• Assist in making improvements to events experience online – website (WordPress), booking system and CRM (Salesforce), email etc.
• Troubleshoot event bookings and respond to delegate and queries
• Assist in making improvements to the physical events experience
• Create surveys and feedback forms for events and annual events research for conferences and seminars, special interest groups and UK-wide groups, collate and share the results/feedback with the team, and send gift cards to prize winners

IT & Technical

• Draft and schedule event correspondence in Campaign Monitor, including invitations, reminders, updates, day before emails with agendas and delegate lists, advice surgery time slots, breakout session confirmations, post-event follow up etc
• Create event pages on Salesforce and website, and make any updates
• Create rotating slides for conferences, seminars and all special interest groups events

Reporting

• Assist in the creation of quarterly performance reports for trustees
• Conduct adhoc research projects such as competitor research

Event Calendar Setting

• Actively contribute to the planning of our annual events calendar by working closely with the Head of Events, Senior Content Producer and the Events and Membership Assistant. Planning typically begins in August with the calendar launching in November each year.

Person Specification:

Essential

• Highly motivated and goal-orientated
• Proactive – always thinking ahead and acting to ensure the smooth running of the events programme
• A practical hands-on approach
• Excellent organisational and administrative skills
• Ability to work alone, with others and under pressure
• Ability to demonstrate initiative and creativity
• Positively communicate with others, with the confidence to listen, understand and action accordingly
• A good level of IT literacy, including the use of databases, AV systems, mail management systems
• Experience of working in a busy events team
• Experience of managing projects or events to a specified deadline
• Excellent communication and interpersonal skills, with an emphasis on customer service
• Able to complete tasks to a high standard and to deadline
• Empathetic with the goals and vision of CharityComms
• Positively communicate with others, with the confidence to listen, understand and action accordingly
• Ability to work cooperatively with others to achieve goals
• A willingness to work outside of normal business hours for events (TOIL will be given)

Desirable

• Salesforce or similar CRM, Mail Chimp or Campaign Monitor for mail management
• Experience of conducting site visits, carrying out risk assessments and writing event plans
• Commitment to self-directed learning and sharing new ways of working with colleagues
• A willingness to network with our members at events

Diversity and Inclusion

At CharityComms we value diversity and we're committed to creating an inclusive culture where everyone can be themselves and to reach their full potential. We actively encourage applications from people of all backgrounds and cultures and believe that a diverse workforce will ensure our network benefits from our varied skills and expertise.

Application Deadline

Applications close on Monday, 28 October at 9am. Please apply with your CV and a cover letter (no more than 2 pages) outlining how you meet the person specification to Vanessa Weddell, Head of Events.

No agencies, please.

Job Title: Chief Executive

Salary:  c.£60K

Hours of work: Full Time/Permanent

Location:  Guildford, Surrey

We are working in partnership with Challengers, an independent children’s charity dedicated to providing essential play and leisure opportunities for disabled children and young people with any kind of physical, learning, sensory or emotional impairment.

After eight happy and successful years of working at this inspirational charity, the current Chief Executive is ready to hand over to a new leader to build a vision for the future.  The Board of Challengers is therefore seeking to appoint a new Chief Executive who will be responsible for agreeing the strategic direction of the charity and then implementing the management and administration of the organisation within the agreed strategic framework.

The successful candidate will need to demonstrate:

• A proven track record in strong leadership and staff management skills
• Strategic vision rooted in good practice
• A sound understanding of the charitable and voluntary sector including the governance and legal requirements of charities
• Evidence of building relationships across the community and growing opportunities
• An understanding of complex projects, their development and financing
• Drawing up and monitoring policies and procedures to ensure good practice throughout the Charity
• Successful experience in fundraising and developing a robust Fundraising team
• Knowledge of operating budgets, management accounts, human resources
• Evidence of influencing national agenda

The post holder will have excellent communication skills and the self-confidence and influence to inspire and persuade others. You will be a forward thinking, committed and passionate individual with a true belief in the ethos of the charity and the children they support.

To apply for this role, please e-mail your CV and Supporting Statement to Jenny Warner, Managing Director, Charisma Charity Recruitment, quoting our reference JO1707.

Closing date for applications: 24 October 2019

Interview date: 12 November 2019

PMO Officer

You will join us as a PMO Officer responsible for supporting the PMO Manager in coordinating, tracking and monitoring delivery of a portfolio of projects and activities across the business.

PMO Officer Responsibilities:

The PMO Officer will be working with Performance, Change, PMO and Project Managers to ensure development and maintenance of plans, reports and other documentation. The post holder will be supporting the development and maintaining all PMO, Performance and Change management products in order to provide robust assurance and quality control in line with RNIB standard practices.

The post holder will report into the PMO Manager helping to develop and grow the strategic PMO function into a ‘Centre of Excellence’ providing support to projects as needed, contributing to the continuous development of the PMO, embedding P3M and Change disciplines and ways of working across the business.

PMO Officer Requirements:

You will have previous experience of project support / administrative support in a project environment. You will be committed to developing skills and knowledge in this area working with and supporting colleagues to help develop the PMO. Based in London, Peterborough or Birmingham, the post may involve some travelling to other locations throughout the UK.

About RNIB Royal National Institute of Blind People:

To enable us to achieve the RNIB’s vision of ‘a world where there are no barriers to people with sight loss’ it is critical that we deliver the 2019-20 Business Plans, RNIB Strategic Priorities and ultimately our Target State ambitions. You could be key to our success in delivering this through helping to support the way that the RNIB manages the development, prioritisation, tracking and delivery of its Project Portfolio.

We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is committed to being led by our customers (blind and partially sighted people), and one of the ways we do this is through active involvement and engagement in many of our work activities, including the recruitment of new members of staff.

Please be aware that blind and partially sighted volunteers may be involved in the recruitment and selection process for this vacancy; including reviewing job applications and CV’s, shortlisting and interviews and selection tests.

RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.

Location: Peterborough, PE1 1TN

Job type: Full Time, Permanent, 36 hours per week

Salary: £25,482 per annum

Benefits: 26 days holiday per year (plus bank holidays), which increase with service. Excellent pension schemes, (Flexible Working).

You may have experience of the following: PMO Officer, Project Management Officer, Project Manager, PMO Analyst, Project Support Officer, Administrator, etc.

Ref: 89339

Policy Officer

Central London

£26,000 - £29,000 (Full time equivalent)  + Benefits

The Microbiology Society is a membership charity for scientists interested in microbes, their effects and their practical uses. It is one of the largest microbiology societies in Europe with a worldwide membership based in universities, industry, hospitals, research institutes and schools.

Our members have a unique depth and breadth of knowledge about the discipline. The Society’s role is to help unlock and harness the potential of that knowledge.

We are now embarking on an ambitious new five-year strategy with our principal goal to develop, expand and strengthen the networks available to our members so that they can generate new knowledge about microbes and ensure that is shared with other communities.

The Society is looking to recruit a new Policy Officer to help deliver our ambitious policy goals and projects. Working with the wider Policy team you will be responsible for progressing external scientific and higher education policy activities for the Society. You will also be responsible for promoting science policy issues and engagement to members of the Society. A key activity within our current policy work is our ‘A Sustainable Future’ project, which aims to demonstrate the role of microbiology in achieving the United Nations Sustainable Development Goals to policymakers, microbiologists and other stakeholders. As part of this project there are a number of key deliverables planned which you will contribute towards.

For more information, please visit our website.

Please send a CV and covering letter by email via the button below.

Only shortlisted candidates will be contacted.

Closing date: 21st October 2019.

The Society takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion. 

“We are interested in every qualified candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”

This is an ideal opportunity to join one of London’s hidden treasures. Covering over 1.5 acres in a central London location, Vauxhall City Farm is home to over 60 animals and for 42 years has given Londoners the opportunity to experience the sights, sounds and smells of the countryside along with riding for the disabled, education and training for the local community and beyond.

The Fundraising Officer will report to the CEO and work closely with the Deputy CEO, Marketing Officer and the programme managers to apply for revenue and capital funds.  The post holder will build relationships with potential and existing funders to generate income for Vauxhall City Farm’s impactful educational, recreational and therapeutic programmes. The post holder will have exceptional administrative and IT skills with experience of managing a database of funders.

Our ideal candidate will be a self-starter, highly motivated and have 2 years experience of seeking funding from trusts, statutory bodies and companies.

Farm or agriculture experience is not required, although experience in visitor attractions would be desirable.

This opportunity is offered as 2 year contract (subject to possible extension).

A small but growing International NGO with offices in central Bristol is seeking a Finance & Administration Manager for a newly created role.

The role will involve setting-up a range of financial systems and processes and bringing in-house the previously outsourced finance function. This role represents a chance for somebody to really make a difference in a growing organisation, and to make the role their own. The role will involve occasional overseas travel and will involve all areas of financial control, reporting, budgeting, legal & compliance, HR and administration for the charity. Reporting to the CEO, this is a stand-alone role, although the successful applicant will be required to manage outsourced relationships.

Typical duties:

-Financial management including production of year-end accounts, management accounts, budgets and variances, treasury management, payroll, tax.

-Accurate compliance and reporting to external funders and donors (eg contracts for services and institutional donors such as DIFID)

-Management of the charity’s legal and compliance requirements

-HR duties covering contract, insurance, recruitment and management of outsourced providers.

Requirements:

-Part or fully-qualified AAT, ACCA, CIMA or ACA

-Experience in a comparable role in a start-up or SME sized charity or business

-Demonstrable experience in implementing systems and processes in small organisations

-Strong experience in an all-round Finance Manager role covering year-end accounts, management accounts, budgets and VAT / tax

-An interest in the international development sector

Interviews: Likely to take place during week of 14th October.

Please send your CV for immediate consideration.

The Fairtrade Foundation

Job title: Finance Officer – Purchase ledger

Salary: £30,521 - £33,267 per annum

Location: London

Contract/Hours: 12 Months Maternity Cover - Full Time - 35 hours per week

Fairtrade Foundation are recruiting for a Finance Officer mainly working with in the purchase ledger function, but not limited to, to ensuring the accurate and complete processing of the financial records of the Fairtrade Foundation. You will need experience of purchase ledger processing, preparing bank reconciliations, processing expenses, payroll and dealing with multiple foreign currencies. Excellent communication and numeracy skills with an eye for detail are essential, as well as the ability to work as part of a team.

You’ll need to be able to adapt to change and be flexible with recent experience in a finance officer or administration role ideally focused on the purchase ledger processing. If you have experience of working in the charity sector, that’s great, but it’s not essential.

Fairtrade is a movement for change that works directly with businesses, consumers and campaigners to make trade deliver for farmers and workers.

Fairtrade is a global movement with a strong and active presence in the UK, represented by the Fairtrade Foundation.

The international Fairtrade system (of which the Fairtrade Foundation is a member) works on behalf of farmers and workers to drive sustainable livelihoods, empower producers and workers, and make trade fair.

At Fairtrade we are committed to the safeguarding and protection of children & vulnerable adults in our work. We will do everything possible to ensure that only those who are suitable to work within this environment are recruited to work for us.

Fairtrade is a movement for change that works directly with businesses, consumers and campaigners to make trade deliver for farmers and workers.

Fairtrade is a global movement with a strong and active presence in the UK, represented by the Fairtrade Foundation.

The international Fairtrade system (of which the Fairtrade Foundation is a member) works on behalf of farmers and workers to drive sustainable livelihoods, empower producers and workers, and make trade fair.

The Fairtrade Foundation is an equal opportunities employer and welcomes applications from all sections of the community

Closing date: 16th October 2019 (10am)

Interviews will take place 22nd October 2019

Contract: 12 Months - Full time

Recruiting a Customer Experience Administrator to join our Customer Experience Team in Westminster!

£21,500 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more. This role is working 35 hours per week.

Job Overview:

Look Ahead Care, Support and Housing own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs.

The Customer Contact Centre provides a "first point of contact" service for customers, staff, commissioners, stakeholders and members of the public. The service is underpinned by a culture of first time resolution for repairs, enquiries, requests and complaints, triaging customers to relevant departments and duty desks; and carrying out related administration and monitoring.

The Customer Experience Administrator will perform administrative duties across the service and wider Customer Experience directorate.

The post holder's main duties and priorities will focus on repairs and maintenance invoice administration and administration and collation of customer satisfaction surveys. The post holder will also be expected to undertake general office admin duties such as correspondence, filling, room bookings etc.

Key Accountabilities:

Customer Service
- Culture of "first time resolution", "excellent customer service" and "can do attitude"
- Administer post works customer satisfaction surveys
- Liaising with Senior Feedback and Complaints Officer and Customer Contact Centre team regarding customer feedback where remedial action required
- Maintain feedback database

Repairs and Voids Administration
- Checking and processing all repairs and void invoices received within required timescales and in accordance with contract and financial standing orders
- Checking invoices and undertaking investigations which exceed agreed variation limits, quoted values or outside of agreed processes
- Ensuring budget approvers have sufficient information to authorise invoices
- Approving invoices within approved limits
- Maintain a database to monitor queried and/or disputed invoices
- Liaison with the Customer Contact Centre, Voids Officer and Post Inspection Manager to check invoice of work orders carried out
- Liaison with the Finance Team on invoicing processing matters
- To store and maintain invoices on the Shared drive and Outlook

Communication/Liaison
- To produce correspondence to be sent internally or externally
- Liaising with contractors, consultants, customers, staff and external stakeholders

Reports
- Supporting the compilation of reports on outstanding invoices
- Assist in identifying and compiling accruals for year end

General admin
- General administration duties
- To attend meetings, compile and produce meeting minutes for distribution
- To maintain files either in paper or electronic format to include all correspondence, certificates and documentation and file accordingly

Systems
- Accurate data entry. Updating records within the housing management system (CX) and other databases
- Maintaining and leading on the upkeep of CX systems from a property repairs administration perspective

Customer Experience
- Supporting customer services and customer experience projects and initiatives

Other
- To ensure that all duties are carried out in accordance with policy and operational and financial procedures
- Attend internal and external meetings as required
- Provide cover to other administrative posts within the team/directorate when required
- Support Volunteers, Trainees and work experience placements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification

Personal Attributes:
- Has excellent customer services skills
- Has excellent communication and influencing skills
- Excellent administration skills
- Enjoys social interaction with others
- Approachable and open behaviour
- Is fundamentally calm and resilient
- Has a practical and logical mind and is naturally well organised
- Respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance
- Ability to problem solve and use own initiative
- Highly organised, can work with clear timeframes and good attention to detail
- Understands technical and complex information

Skills, Knowledge and Experience

Essential:
- Educated up to a relevant qualification in English and Maths
- Experience of working in a customer focused service environment
- Excellent interpersonal skills and the ability to communicate well with customers and contractors both verbally and in writing
- Experience of working collaboratively with colleagues and interdepartmental
- Track record of meeting targets in challenging circumstances
- Robust administrative and organisational skills
- Ability to manage multiple administrative tasks and stakeholders
- Organised and can deliver within agreed timescales
- Numerical skills and financial awareness
- IT literate and can use housing management systems and Microsoft software packages

Desirable:
- Repairs and Maintenance administration experience

A UK Health and Medical Aid charity has an opportunity for a PA and Office Support Officer to join their team in Central North London.

As the PA and Office Support Officer you will work closely with the CEO and HR Manager supporting efficient, effective and proactive executive support to the CEO, HR services and facilities to UK office. You will provide a wide range of support which will include:

Personal Assistant to the CEO:
* Manage and coordinate the CEO's diary, arranging meetings and schedules.
Manage and arranging UK and International travel.
* Attend Board meetings and Committee meetings. Preparing and distributing agendas and papers, taking minutes and recording actions

Facilities and HR support:
* Support with general building maintenance and ensure office spaces are managed. Engage with contractors and suppliers, including ordering office equipment required for the smooth running of the office.
* Working with the HR Manager, manage the HR administration and systems for variances and ensure that all employee records are maintained and properly recorded.
* Organise interviews and other recruitment administration such as filing interview forms etc. Ensure that all new staff receive relevant joiner information

Our client is looking for an experienced PA who has worked in a varied role, supporting a wider spectrum of office duties covering HR and Facilities. You will have:
* Proven experience working as a PA with HR and Facilities responsibilities or similar role.
* The ability to deal with a large and diverse number of suppliers and contractors.
* The ability to effectively plan and prioritise a varied workload.

Marketing and Communications Officer

Central London

£28,000 + Benefits

About us

The Society for Experimental Biology (SEB) is a learned society that was established in 1923 to "promote the art and science of experimental biology in all its branches."

The Society is an international membership organisation for those studying, practicing or with an interest in all areas of Experimental Biology. It aims to promote and increase the influence of Experimental Biology and foster cross disciplinary connections within the scientific community.

We are currently looking for an energetic Marketing and Communications Officer to join our team. In this role, you will be responsible for supporting communications and marketing for the Society. You will also support in delivering the communication strategy, projects and activities of the Society, including e-newsletters, social media, procuring and writing articles, website and CRM database.

The ideal candidate will have a background in marketing, with good writing and proof-reading, strong organisational skills and an excellent eye for detail.

Please send a CV and covering letter by email via the button below.

Only shortlisted candidates will be contacted.

Closing date: 18th October 2019.

The Society takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion.

“We are interested in every qualified candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”

Designability is an independent charity that transforms the lives of disabled people and those with long-term health conditions through the design of assistive technology. We research, develop and create helpful products which meet unmet needs in society. All of our work is funded by donations, research grants and product royalties. Every penny we receive is spent on bringing new designs to life.

We're seeking an enthusiastic Fundraising Officer to join our small fundraising team as we look to expand our existing income generation streams. You'll be responsible for developing and delivering a calendar of fundraising events and community initiatives and working directly with fundraising volunteers, as well as supporting individuals, groups and businesses with their own fundraising.

Previous fundraising experience is not essential and transferable skills will be considered, this position would suit anyone who has worked in a sales or public facing role previously. You will need to have great interpersonal skills, be confident when meeting new people, and have a desire to find new opportunities to promote the work of Designability and our case for support. There is plenty of scope within this role to put forward and develop your own fundraising ideas and a good level of creativity would be a benefit.

Salary From £30,029 to 34,487 per annum inclusive with potential to progress to £37,050 pa inclusive of London allowance

This is a fixed term appointment for three years, in the first instance

LSE’s Centre for Economic Performance (CEP), one of Europe’s leading economic research centres, is seeking an experienced Communications and Events Officer to maintain the public profile of the Centre’s research and activities. You will join us at an exciting time - recently awarded ESRC Research Institute Status, the CEP will be celebrating its 30th anniversary in 2020 with a series of events and activities you will help design and deliver.

You will be responsible for the organising the Centre’s public conferences and lectures, as well as its day-to-day communications. You will need strong IT skills, the ability to use a range of software for websites, contacts databases, social media platforms and impact analytics. You will have an eye for designing attention-catching material for web pages and paper publications. You will have experience of delivering varied events and publications programmes. Proven writing and editing skills in English are a must. You will have the confidence to juggle multiple deadlines and to use your initiative in ensuring the smooth running of events and a communications unit responding to a constantly changing policy environment. You will need persuasive skills to maximise contributions from, and assist our friendly research, academic and administrative colleagues.

We offer an occupational pension scheme, generous annual leave and excellent training and development opportunities.

The post starts as soon as possible. Interviews will take place in September.Please send a CV and an accompanying letter detailing how your experience fulfils the requirements of the post.
 

The closing date for receipt of applications is 17 October 2019 (23.59 UK time). Regrettably, we are unable to accept any late applications.

Previous applicants needn’t apply.

Are you excited by how training and continuous professional development can be used to help people in financial difficulty? We are!

Since its launch in 1991, the Money Advice Trust has developed a reputation for high quality debt advice, training, tools and services. Our mission is to support people and small businesses to deal with their debts, train the free advice sector, and improve the UK’s money and debt environment. We provide thousands of free training places every year for money advisers across the UK through our programme called ‘WiserAdviser’, through both face to face and online channels.

This is a unique opportunity to join a charity that is transforming its delivery of advice, and learning and development services. As part of the team, the Training Delivery and Operations Officer will coordinate the logistical operations of our ‘Wiseradviser’ training. Along with our Learning Development team, the role will closely monitor evaluation data and management information in order to continually improve learning solutions, services and materials for advisers working or volunteering within our partner organisations across the UK.

The successful applicant will have significant experience of the operational delivery and administration of training; demonstrating a positive outlook with strong inter-personal skills, enthusiasm and resilience. You will have substantial experience of working within the learning and development arena and you will have worked with a learning management system; reporting and analysing management information. You should also have five years’ experience in related roles and live our values, by being balanced, supportive and innovative which are core to what we do and how we work together.

Job Description

• To manage the operational delivery of our free Wiseradviser training programme for debt advisers. Enabling trainees to help people across the UK tackle their debts and manage their money with confidence
• To coordinate the logistical operations of Wiseradviser training, ensuring the smooth enrolment and delivery of training courses 
• Support the administration of the Wiseradviser Learning Management System
• Responsible for management information (MI) within Wiseradviser
• Assist with production and development of learning materials

Operations Management

• Plan the annual programme of training courses (dates, locations, frequency of topics, allocation of tutors)
• General administrative tasks related to Wiseradviser training planning and delivery
• Collating reports and accessing information on the learning management system (LMS) when required
• Working with the Learning and Development Officer to coordinate assigned courses including:
• Booking tutors and venues
• Checking trainees are booked on to courses via the LMS
• Printing and sending tutor packs
• Liaising with tutors and venues to ensure the smooth running of events
• Checking equipment in working order and sending to the venue (e.g. laptop and projector)
• Reviewing trainee and tutor feedback and raising concerns with Training & Development Operations Manager
• Continually seek to improve the efficiency of all processes relating to Wiseradviser delivery, identifying potential improvements in work practices and escalating to the Training and Development Operations Manager as required
• Ensure expenditure is within set budgets and that invoices are accurate before signing for payment (in line with authorisation limits)
• Review monthly budget reports and inform Training and Development Operations Manager and Head of Training & Consultancy if amendments to the budget are required
• Respond to emails received to the shared inbox

Learning Management System (LMS)

Support the administration of the Wiseradviser LMS. Responsibilities include:

• Provide instruction and support to trainees
• Process new account registrations on the LMS, in line with eligibility criteria for Wiseradviser
• Work with the Learning Technology Manager to provide recommendations as to whether and how new LMS functionality should be utilised
• Work with the Wiseradviser team to periodically evaluate performance of the LMS, ensuring it is fit for purpose and providing value for money, and conduct procurement of replacement systems and negotiate with suppliers as required.
• Work with the Learning Technology Manager to ensure MAT staff and relevant partners are trained and supported on updates/additional functionality of administration of the LMS
• Continually seek to improve the efficiency of all LMS processes, identifying potential improvements in work practices and escalating to the Training and Development Services Manager as required

Reporting and management of information

• Ensure the departmental reporting spreadsheet is accurate and up to date, before sending to the Head of Training & Consultancy
• Regularly analyse feedback from Wiseradviser courses, and sector communication and insight, in order to inform improvement/production of materials, tutor management and quality assurance processes. Provide reports to the Training and Development Services Manager at agreed regular intervals
• Work with the Training and Development Services Manager to analyse course attendance/completion of management information (MI) in order to prioritise improvement/promotional activity
• Assist with other reports as required including quarterly reports for funders

Production and development of learning materials

• Support projects for new course development to make the courses as effective as possible
• Collaborate with all involved in the project, including Learning Managers, external subject matter experts and e-learning developers
• Review and test e-learning, giving feedback on the design and content.
• Finalise face-to-face materials, to improve design/ format and proof read
• Organise course pilots and tutor familiarisation days
• Create training events/ e-learning on the LMS, and work with Marketing Coordinator on promotion.

Job title: Legacy Officer
Region: London
Directorate: Fundraising
Contract: Permanent, Full Time 35 hours per week
Salary: £37,436 per annum (£32,984 plus £4,452 London Weighting)

About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours
Does the following describe you?

- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

The Legion is seeking to recruit a Legacy Officer to work within the Fundraising Directorate. The Legacy Officer role will be responsible for a caseload that includes pecuniary, residuary and reversionary legacies requiring the efficient and pro-active management of legacy cases in which The Royal British Legion receives a legacy or bequest, ensuring that the charity receives its full and correct entitlements and that the organisation reputation is protected. 

You should demonstrate solid experience of legacy administration and an understanding of probate law. You must be well organised, highly numerate with an excellent eye for detail. Excellent written and verbal communication is essential. Substantial experience and use of a database are essential; knowledge of FirstClass 4 would be highly desirable but is not a requirement.

Please note this role is based at our Haig House which is located at 199 Borough High Street London SE1 1AA.

How to Apply
Please apply by clicking 'Apply Online'

Closing date for this role is Sunday 20th October 2019