Administration Officers Jobs in Birmingham

This is a new role to support Youth Futures achieve their ambition as part of their strategy to influence employer behaviour and practice to support more young people into employment.

• We are looking for a strong organiser, someone who can collaborate with members of the team and wider colleagues to ensure projects are delivered on time and to a high standard.
• Project management and co-ordination is key, helping to develop our internal processes to plan and manage our work and bring more transparency across the organisation.
• The role will also include engagement with employers and senior representatives from our employer networks, ensuring that we deliver end-to-end relationship management.
• This role will have some responsibility for partnership contracting and coordinating legal queries and responses, so attention to detail and accuracy is key and working collaboratively with colleagues in key directorates.

This role can be based at any of our hubs located in Birmingham, Leeds or London. We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information on this role, please download the Recruitment Pack.

About the role:

On the back of continued growth due to successful fundraising performance over the last 5 years, we are ready to take the next step in our fundraising strategy and launch a Philanthropy Giving programme. You will bring expertise and skills in this field to support the fundraising team and build on the already strong stewardship and engagement we have with key individuals.

An experienced fundraiser or business development professional, you will relish the opportunity to own and launch the strategy and implement a long-term engagement plan to strengthen High Value relationships that will deliver a new and sustainable income stream.

The role is new and on an initial fixed term contract of 12 months but with the potential to make the role permanent if the strategy succeeds.

Salary: £35,000-£40,000 per annum 0.8 FTE

About you:

You're likely to be a seasoned philanthropy professional, ideally with a track record securing gifts.

You will be comfortable in working closely with a Senior Leadership team and Board.

With an understanding of philanthropy and what makes major donors tick, you will also have the appetite and aptitude to develop new relationships from scratch.

The role will be a good mix of stewarding existing relationships and building brand-new ones. Therefore, you will need to be comfortable and confident researching and developing new contacts, harnessing the potential of existing networks and working closely with the wider organisation.

A key part to the role will be to deliver engagement activities, therefore event planning and project management skills are important.

About Us: Railway Children is an International children's charity working in India, Tanzania and the UK. Our mission is to safeguard children at risk of being lost to the streets by empowering families, communities and partners to create lasting change, ensuring every child can reach their full potential.

Why Join Us? At Railway Children, as well as helping some of the world’s most vulnerable children and young people, you will join a dedicated and supportive team, offering flexible working environment and a culture we are really proud of.

Financial & Administration Officer

Part-time home-based role with flexible working hours

The Douglas Bomford Trust is a small grant-making charity supporting those who work in and study the broad field of agricultural engineering. 

The administration of the Trust is undertaken by a Technical Secretary (TS) and a Financial Administration Officer (FAO), the Technical Secretary being responsible for dealing with applications and ongoing awards, and associated activities.

The current Financial Administration Officer wishes to stand down at the AGM to be held in November 2025, having worked with the Trust since 2007. It is hoped that the successful candidate will attend the April Trust General Management Meeting (scheduled for 9th April 2025), then liaise with the current FAO to gradually assume responsibilities over the summer months ready for November AGM. Experience in or familiarity with the agricultural or education sector would be useful for this role.

The primary duties of the role are:

· the maintenance of the Trust records, both financial and general,

· paying of grants etc

· working with the TS to plan and hold trustee meetings, including taking minutes

· updating the Trust website

· maintaining records for Charities Commission and Companies House

The role is undertaken on a self-employed basis, with hours worked charged quarterly; the proposed hourly rate being £30/hour. The hours are variable but generally average at 140-150 hours pa. Trustees’ meetings are held twice yearly usually in April and November, with the workload being heavier in preparation for and after these two meetings. (Latterly, one of these meetings is held virtually and one at an institution in receipt of a grant for a PhD student etc.) Other ad hoc meetings with investment managers, trustees may be attended (often virtually).

Liaison with TS is by phone/Zoom etc.

The registered office of the Trust is currently at Cranfield, within the offices of the Institution of Agricultural Engineers; archives are stored at this location. However, the role does not require regular access to these, and a potential candidate is not required to be local to this site.

How to apply

Please submit CV (including contact details for 2 references) and covering letter by Monday 31st March 2025.

Would you like to help transform education and the lives of individuals and communities. You will be part of a purposeful Higher Education Institute as a Senior Administrative Officer and Finance Business Support professional. This role offers a unique opportunity to make a significant impact.
The campus has two sites the requirement is to work on both locations and rotate every other week.
This organisation takes multiple intakes annually, offering a range of qualifications from Certificates to Doctoral degrees. This is a higher education environment with approximately 6,000 non-residential students. Many of the programs, including some degree levels, are offered on weekends.

Your benefits will include:

• Holiday entitlement: 40 days in total: 28 days holiday plus 4 University closure days plus 8 Bank Holidays.
• 5% employer pension contribution & 6.1% employee pension contribution.
• Access to a benefits and wellbeing platform, with a choice of benefits to suit your needs, including electric vehicle salary sacrifice scheme and financial wellbeing services
• Career and development opportunities, including support to gain further qualifications
• Support for health and wellbeing, including occupational health and counselling support services
• Family-friendly policies that provide for flexible working, including enhanced paid maternity and paternity leave
• Travel schemes, including the cycle to work scheme and season ticket loan

 
Your day-to-day duties will include:

• Delivering empathetic student financial support in person
• Managing student finance queries and debt
• Collaborating with internal and external stakeholders
• Providing comprehensive financial management support
• Contributing to the Institute’s financial sustainability

 
Your skills and experience Will Include:
 

• Strong financial acumen, including budgeting and reporting
• Excellent communication and interpersonal skills
• Ability to work effectively under pressure
• Proficiency in financial systems
• Knowledge of Student Loan Company and its processes

 
If you have the desired attributes and experience plus empathetic understanding of student loans in a higher education setting and feel that you would be a good fit for this role please send your CV to [email protected] without delay.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

AAUK is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day.  We champion, support, and represent the vital work of air ambulance charities enabling them to save even more lives and improve patient outcomes everyday across the UK.

The postholder will work remotely as part of a national virtual team which meets in person on a quarterly basis (laptop, mobile phone and other relevant equipment will be provided).

The postholder’s key duty is to support the Finance Manager in delivering a high quality professional financial management service to the Charity’s Board and Management Team.

Interviews are expected to take place during the second half of April

Salary: £45,000–£55,000 (depending on experience)
Working Pattern: Full-time, 35 hours per week
Location: Remote but potential hybrid working (some travel and occasional evening and weekend work required)
Holiday Entitlement: 25 days plus bank holidays
Closing Date: Sunday 13th April 2025
Start Date: As soon as possible from Tuesday 6 May 2025
 
The Tolkien Society is seeking an exceptional candidate with strong leadership experience to become its first Chief Executive Officer (CEO).
 
As CEO, you will consolidate and build on recent growth while ensuring the charity delivers its objectives to advance education and promote research into the life and works of J.R.R. Tolkien.
 
You will act as the public face of the charity, work with and advise the board of trustees in relation to the Society’s activities, and oversee the management and administration of the charity.
 
About The Tolkien Society

The Tolkien Society is an educational charity that promotes the life and works of writer and academic J.R.R. Tolkien, best-known as the author of The Hobbit and The Lord of the Rings. It was founded as a fan club in 1969 and became a registered charity in 1977. Since then it has grown considerably and is about to become a charitable incorporated organisation. Until now run entirely by volunteers, it is looking to enter a new phase of growth as it hires its first staff.
 
Main Responsibilities

Your main responsibilities will be to:

• provide strategic leadership to achieve the Society’s objectives;
• oversee the charity’s day-to-day operations;
• develop and implement a cohesive membership expansion and retention strategy;
• establish new income streams to ensure sustainable growth;
• improve and maintain good corporate governance;
• ensure the charity complies with relevant regulatory and legal obligations;
• manage budgets, financial planning and reporting to ensure strong financial health;
• represent the Society in public engagements, the media, and external partnerships;
• lead and support staff and volunteers, ensuring a positive and effective working environment; and
• foster strong relationships with trustees, members, volunteers and other key stakeholders.

 
We are looking for a candidate who can hit the ground running, so knowledge of the life and works of J.R.R. Tolkien and familiarity with The Tolkien Society are essential.
 
Please download the job description and person specification for full role responsibilities and criteria.
 
Application Process

Please upload your CV and covering letter to our online portal via the ‘Apply Now’ button.
 
Your covering letter should include in no more than two pages of size 12 font:

• why you would like to work for The Tolkien Society;
• how you meet the requirements set out in the job description;
• an overview of your knowledge of J.R.R. Tolkien’s life and works, and your experience with The Tolkien Society; and
• a brief outline of your vision for The Tolkien Society over the next five years.

 
Please note that applications without a cover letter will not be considered.
 
Shortlisted candidates will be invited to an interview in the week beginning Monday 28 April 2025.
 
N.B. You must have the right to work in the UK which we will request at application and interview stage.
 
Data Protection Notice

Your personal data will be stored securely and processed only for recruitment purposes. It will be retained for up to six months after the recruitment process concludes, after which it will be permanently deleted.

The Tolkien Society is an educational charity that promotes the life and works of writer and academic J.R.R. Tolkien, best-known as the author of The Hobbit and The Lord of the Rings. It was founded as a fan club in 1969 and became a registered charity in 1977. Since then it has grown considerably and has recently become a Charitable Incorporated Organisation. Until now run entirely by volunteers, it is looking to enter a new phase of growth as it hires its first staff. 

REF-220554

Working as a Funding Officer within the England Central Funding team, you will join our Advice Team. You will be the front-line for telephone and email queries to the Fund from a wide range of customers, dealing mainly with pre-application advice and support for all England and UK programmes, discussing feedback with organisations whose applications have been unsuccessful, queries about funded applications in grant management. This will include contact directly with grant holders and applicant organisations and with a range of colleagues. You will have a strong understanding of our vision and our commitment to equity, diversity, and inclusion. You will manage your own caseload.

The successful candidate must be based near to and be able to easily travel to one of our centres in Newcastle-upon-Tyne and Birmingham, as this role may require office working from time to time. 

Please note that our phone lines are open 0900 – 1700 and the successful candidate will be expected to support shared team cover of these hours.

Interview Date: Week commencing 14th April

Location:  Birmingham or Newcastle-upon-Tyne office/hybrid working.

On application, please align your supporting statement to the criteria below

 Essential: 

• Strong listening, written and verbal communication skills.
•  Ability to analyse a range of information in order to make evidence-based judgements, to challenge when appropriate and to manage risk.
• Ability to learn and apply a variety of detailed processes and technology systems (MS office and Salesforce).
• Good planning, organisation and time management skills. Managing your workload to meet targets and handle competing priorities.
• Ability to build and maintain effective relationships, working within a large team and demonstrating a strong commitment to equity, diversity and inclusion.
• Confidence to continually seek and act on feedback to evaluate and improve your own performance.

Desirable:

• Understand the role of the third sector and the communities we work with and how we make a difference through our funding
• Proactively share learning, knowledge and information, and make improvements by working with colleagues

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Job Description

Job Title: Family Liaison Officer

Location: Remote working (Home based)

Responsible to:                                   Director

Salary: £28,000

Hours: Full time (35 hours per week)

About React:

React – Rapid Effective Assistance for Children with potentially Terminal illness is a dynamic charity working to improve the quality of life for children with life-limiting illnesses living in financially disadvantaged households throughout the UK. Our work is unrivalled by any other organisation and our passion and belief that every child should have comfort, dignity, and the opportunity to participate in life as fully as possible is our driving force.

The Job, in a few words:

Reporting directly to the Director, this role will support our small team working with React families and donors.  We encourage our staff to get involved with all aspects of our work and candidates must be literate, logical and have sympathy for the cause. Good writing skills are essential. To succeed in the role you must be a self-motivated team player who is happy to roll up their sleeves and get on with the job.

SUMMARY OF ROLE AND REQUIRED SKILLS:

Working directly with our families and donors you will be responsible for a variety of administrative tasks and must have:

• Ability to work on your own initiative

• Excellent communication and interpersonal skills

• Strong literacy skills are a must

• Good computer skills including Word, Excel and Outlook

• Flexible and pro-active approach

• To operate within the ethos and culture of React and promote our values

KEY RESPONSIBILITIES:

• To summarise family applications

• To liaise with families and healthcare professionals

• To make grant awards to React families and process payments

• To enter data on databases and maintain accurate records

• To assist with the preparation and writing of new fundraising applications

• To identify and research funding opportunities as requested

• Be a collaborative team-player who is willing to learn all aspects of React’s work

SKILLS, QUALIFICATIIONS, EXPERIENCE AND ATTRIBUTES:

• Educated to degree level

• Excellent administrative and time management skills

• Intelligence, organisation and creativity

• Ideally at least two years work experience

Key Responsibilities

Direct Support to Participants

• Support the referral system and triage to provide timely and effective support for young people entering our programme.
• Develop personalised plans that guide participants through their rehabilitation journey.
• Provide one-on-one support to young people with a focus on physical activity and wellbeing.
• Develop MOVE’s support for 13-30 year olds following Proton Beam Therapy, and building relationships with key stakeholders and Health Care Professionals.

Awareness Raising

• Advocate for the importance of physical activity for those living with and beyond cancer at both internal and external events.
• Deliver workshops to health care professionals to share the importance of physical activity when impacted by cancer and to get physical activity on care pathways.
• Lead initiatives to promote our services, particularly in underserved and diverse communities.
• Create resources online and in the community to support people impacted by cancer and healthcare professionals.

Programme Development and Systems Building

• Work closely with internal staff to enhance the MOVE Online Programme.
• Develop and support the systems and processes needed to scale our services effectively as we grow.
• Focus on creating robust infrastructure that will allow for the integration of new participants into the programme and the expansion of our services, for example, the referral procedures so that waiting times for young people before they start the programme are reduced.

Impact Evaluation and Documentation

• Ensure that all data is handled in compliance with data protection standards, safeguarding participant privacy.

Building Partnerships

• Develop and strengthen partnerships with healthcare providers, community organisations, and other stakeholders.
• Collaborate with partners to expand our reach and ensure that our services are accessible to a broader range of participants.

EDI and Access

• Ensure that equity, diversity, and inclusion (EDI) principles are embedded in all activities, with a focus on reaching underserved communities.
• Prioritise removing barriers to access, making sure that all participants can benefit from our services regardless of their background.

Supporting Reporting and Sharing Our Work

• Contribute to the development of comprehensive reports that highlight our work and its impact, helping to secure future funding.
• Assist in sharing our successes with stakeholders, funders, and the wider community, reinforcing the value of our services.
• Highlight potential case studies and interesting stories to the marketing and communications team.

Person Specification

Essential Requirements

• Cancer Rehab Level 4 Training or equivalent
• Strong understanding of the role of physical activity in cancer rehabilitation and recovery.
• Excellent communication and interpersonal skills, with experience managing diverse stakeholders.
• Organisational skills to manage a caseload
• Able to innovate and work as a team to support programme development
• Demonstrated ability to innovate, solve problems, and drive service improvements.
• Commitment to equity, diversity, and inclusion principles, with experience working with underserved communities.
• Cocreating with young people.

Desirable Requirements

• Relevant qualifications in cancer rehabilitation, health promotion, or a related field.
• Familiarity with safeguarding and data protection regulations.

MOVE Benefits

Salary £26,000 - £28,000 FT

Contract: 1 year Full time, Part time considered.

Location: Remote, with occasional travel for events, workshops and meetings (Please note that this role is only available for applicants with the right to work in the UK)

The post is subject to a six months’ probationary period. We understand the importance of a work-life balance and respect individual needs. We offer a full-time position but we are also open to considering requests for a 4-day work week or part-time role for candidates with the right experience.

Annual Leave: Generous allocation of 28 days of holiday leave (pro rata if part-time)

Special Day Off: Your Birthday

Extended Holiday Break: Our charity closes down in between Christmas and New Year, giving you the opportunity to enjoy some additional time off over the festive period.

Pension Benefits: Pension plan through NEST (National Employment Savings Trust)

Flexible Working Arrangements and Hours: We believe in empowering our employees to manage their time effectively. This is a remote working role (within the UK) with travel for team meetings and other work-related events.

How To apply:

• Produce a document no longer than 2 sides of A4, outlining why your skills, experience and personal motivation make you the right person for this role. Please also attach your CV.
• Please provide name and contact details of two referees that we would contact if shortlisted.
• Please use your name in the subject header of the email and the file name of the document.
• Please send these to recruitment@movecharity .org
• For an informal discussion before applying, please email interim charity lead nazmeen.wardle-bi@movecharity .org
• Closing date to apply for this role is 9th April
• If you would prefer to submit your application in an alternative format, please feel free to choose your own approach to convey the information requested.

Key Application and interview information:

There will be two stages of the interview process. The first stage will be virtual via video call and for those invited to the second stage, the interview will take place in-person in Manchester.

Data Protection Statement

For information about how we use your data, please contact us.

Safeguarding

Move Against Cancer is committed to ensuring the safety and wellbeing of all individuals who participate in our programmes and all staff and volunteers. Successful candidates will be required to carry out a disclosure and barring check.

Equal Opportunities and Diversity Statement:

MOVE Against Cancer is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

he role of the Operations Officer (Licensing and Compliance) is to support the coordination, development and delivery of licensing and compliance processes and procedures across the Award Association.

The Operations Officer (Licensing and Compliance) will assist the Senior Licensing and Compliance Manager and other members of the Operations Team to ensure that, through the consistent and proactive use of standards, policies and quality assurance processes, backed up by effective licensing, the intellectual property and good reputation of the Duke of Edinburgh’s International Award is effectively protected.

The role will work closely with Operations Directors and Operations Managers to assist predominantly with compliance management for all Award Operators, including National Award Operators (NAOs), Operating Partners (OPs) and Independent Award Centres (IACs).

Key Responsibilities

• Assist Operations Managers and the Senior Licensing and Compliance Manager with NAO, IAC and OP licence reviews/compliance checks including but not limited to providing administration support, drafting content where required and reviewing reports.
• Assist the Senior Licensing and Compliance Manager with issuing of and drafting correspondence in relation to all licence documentation (terminations, licence extensions, agreements, and certificates etc).
• Assist the Senior Licensing and Compliance Manager and Operations Managers with the ongoing compliance management process for NAOs and OPs.
• Review policies and operational procedures submitted by Operators to ensure they are compliant with the International Award Foundation (IAF) standards and provide feedback/guidance where necessary.
• Assist the Licensing and Compliance Manager to disseminate information regarding licensing and quality assurance processes to Foundation colleagues, and to the wider Association when appropriate.
• Fulfil the role of lead reviewer on licence reviews for all Operators as required.
• Assist, where necessary, the development and maintenance of key Award Foundation and Association policies, including periodic reviews and updates where necessary.
• Assist with ad hoc projects as required.

Are you passionate about nature’s recovery in our cities and towns? Do you want to deliver conservation management that sees wildlife and habitats restored and created across our landscape?

We are currently seeking 2 x Conservation Officers to deliver vital work protecting and restoring nature in our region.

Birmingham and Black Country Wildlife Trust is one of 46 local, independent Wildlife Trusts and is the charity that works to make the environment of Birmingham and the Black Country (Dudley, Sandwell, Walsall and Wolverhampton) a better place for wildlife and people. We do this through conservation management, environmental education, advocacy, and community involvement. We work with a wide range of partners, including local authorities, community groups, and corporate partners to deliver this work. The Trust has, for example, recently secured funds to deliver a major new nature recovery project entitled Wild Walsall.

We are recruiting two roles: one to develop and deliver management of land at our engagement sites and work with volunteers from corporate partners, and the second to deliver project-funded conservation works. These posts offer an exciting and rewarding opportunity to join the conservation team and make a real difference to nature’s protection and recovery in Birmingham and the Black Country. The post holders will undertake varied habitat and species work to protect and restore local wildlife. 

The successful applicants will be passionate about conservation practice, very well-organised, and used to prioritising a varied workload. They will have excellent practical conservation skills, along with the confidence and ability to support and guide partners – such as community members, corporate volunteers, and contractors – to deliver positive outcomes for nature. Above all they will be driven by a commitment to see nature’s recovery across Birmingham and the Black Country’s urban landscape.

These are flexible roles, based in our offices within Birmingham, with frequent travel regionally but with the option of working from home, where appropriate. Occasional travel nationally may be required.

Benefits include 28 days of annual leave plus bank holidays (pro-rata), a 7% employer contribution pension, flexible and hybrid working opportunities, an Employee Assistance Programme and working alongside a supportive and friendly group of nature lovers!

Please note that we are not a UK visa sponsoring organisation. Therefore, you will need to be able to demonstrate that you have the right to work in the UK if you wish to apply for this role.

We are committed to ensuring transparent and non-discriminatory recruitment and employment. As a progressive charitable organisation, we champion equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristic.

Interviews are proposed for 9th and 10th April in person at Centre of the Earth, Winson Green, Birmingham.

Governance Officer

Location: Birmingham (1 day per week on-site, 4 days remote)
Salary: £28,000 - £31,300 per annum
Hours: Full-time, Permanent

Are you an organised and proactive individual with a keen eye for detail and a passion for governance? We are working with a leading housing association to recruit a Governance Officer to join their dedicated team.

About the Role

As Governance Officer, you will play a crucial role in supporting the smooth and effective operation of the organisation’s Boards and Committees. You will work closely with senior leaders and Board members, ensuring governance processes run efficiently and in line with legal and regulatory expectations.

Your responsibilities will include:

• Coordinating and distributing Board and Committee papers and meeting packs
• Preparing agendas and attending meetings to take high-quality minutes
• Maintaining action logs and monitoring governance processes
• Supporting board member induction, training, and appraisal processes
• Assisting with statutory compliance, including declarations of interest and company secretarial duties
• Managing governance systems such as Convene and SharePoint

About You

We’re looking for someone with:

• Strong communication and interpersonal skills, able to engage confidently with senior stakeholders
• Excellent organisational and time management abilities, with attention to detail
• Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint) and ideally some experience of digital governance platforms
• A proactive approach, with the ability to manage multiple priorities and deadlines
• Ideally, some experience in governance, company secretarial work, or a regulated environment (social housing/charity sector experience is a plus, but not essential)

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is 8th April 2025.

The Sales and Membership Officer will deliver vital support to ensure school libraries are at the heart of every school community. This role will play an important part in growing our membership and supporting the development of school libraries and all the benefits they bring, across the UK. We engage with educators across the school community, in order to advocate for effective school libraries and ultimately support the personal, social and academic development of children and young people. 

We need somebody who is confident, a natural, creative salesperson; with sales experience and a flair for persuasion. We are looking for somebody who cares about the customer and delivering incredible value; who is always thinking of how to innovate and reach new audiences, has a creative approach to problem solving, all while enhancing the value of SLA membership.

Duties include:

· Sell membership, services and events recruiting and retaining new members through strategic and innovative partnerships.

· To be a point of contact for our membership, managing queries and supporting members to make the most of the SLA.

· To respond promptly to inquiries from prospective members, members, executive officers, the public and other industry bodies.

· To undertake member market research.

· To maintain and update membership records and marketing databases

· Assist with the member renewal process, follow up on resignations, and compile reports and analysis on membership trends using the CRM system

· Assist in the creation and update of membership and marketing materials (such as: emails, new member welcome packs, membership directories, member listings, member questionnaires and brochures)

· To co-ordinate member recognition programmes (such as loyalty schemes and engagement scoring) 

· To maintain a calendar of recruitment and retention activities, key events, and meetings 

· To support SLA event administration working with the relevant team members

Working as part of a supportive and passionate team, you will be expected to plan work efficiently to meet the membership and training goals and objectives. To be successful in this role you should demonstrate:

· Experience of outstanding customer service

· Experience of sales and customer retention

· A good level of IT knowledge and skills

· Excellent communication skills

· Previous use of information/customer databases, content management systems, survey, and email tools

· Accuracy and attention to detail

· The ability to be able to work remotely (from home)

· A flexible approach with a willingness to adapt to changes

· An ability to work using your own initiative both independently and as a competent, effective team member

· An ability to work under pressure and prioritise work to meet deadlines

· Always treating others with courtesy, dignity, and respect

An interest and knowledge of libraries, school libraries and the education sector will be an advantage, as will experience of working with schools in an engagement and / or sales capacity.

The salary for this position is £26,000 for full time, 37 hours, and comes with a 6% employer pension contribution.

We are open to discussing job shares, flexible working, condensing hours or proposing an arrangement that we haven’t even thought of yet. This is a remote working role, with a monthly meeting in person at our current Head Office (Swindon) which you will be expected to attend, in addition to relevant member events. Working patterns can be negotiated.

We strongly encourage candidates of all different backgrounds and identities to apply, from all over the UK. Each new role provides us with an opportunity for us to bring in a different perspective and we are always eager to diversify our team. The SLA is committed to building an inclusive, supportive place, where you can do brilliant and rewarding work.

Why work for the School Library Association?

We are at the start of an exciting new period of growth in the history of the SLA, with a new CEO, coinciding with the opportunity to influence a new government. Plans to redevelop our offer are in progress, you will have the opportunity to influence new approaches and ways of working. We are a small, friendly team who support each other to deliver an excellent service to our members. Leave is 30 days including bank holidays and we have a flexi leave system in place for all members of staff. We offer free mental health support and counselling sessions and brilliant discounts with a variety of retailers including up to 40% off Vue cinema tickets through our HR partner.

About the School Library Association

The School Library Association has been representing the school library sector for more than eighty-five years, with membership to the Association thought of as essential to all those who work in and around school libraries. Membership to the SLA provides training, support in advocating with senior leadership teams, incredible discounts and collegiate support and networking opportunities for anybody working in and with school libraries.

How to apply

To apply please send your CV and a covering letter (no more than one page) detailing the experience you have in sales, customer service and communication that you can bring to this role, and how your skills and knowledge align with the job description.Deadline: 9am 31st March 2025. Please note we will be actively interviewing for this role and may close the recruitment early if a candidate is found.