Administration officers jobs in Birmingham

The development officer supports World Physiotherapy’s global development programmes and initiatives, working closely with the development programme manager and senior development officer. The role contributes to projects that strengthen the physiotherapy profession worldwide through programme development, donor engagement, grant support, project administration, stakeholder communications, and the coordination of meetings and events.

This is an excellent opportunity for a highly organised and proactive individual interested in global health and international development. The postholder will work with a diverse range of partners, including member organisations, donors, consultants, academic institutions, and international agencies, helping to advance projects that improve physiotherapy education, practice, and professional development around the world.

Duties and key responsibilities

The development officer will:

• Support the development and delivery of programmes that strengthen physiotherapy globally.
• Provide administrative and operational support to the development programme manager and senior development officer across a range of development initiatives.
• Assist in the identification, design, and development of new programmes and projects that support the establishment and growth of the physiotherapy profession.
• Monitor and track funding, partnership, and development opportunities relevant to World Physiotherapy’s strategic priorities.
• Support donor engagement activities and contribute to the cultivation and maintenance of donor relationships.
• Assist with the preparation of grant proposals, concept notes, reports, and other fundraising materials.
• Support the coordination, administration, and monitoring of existing development projects and programmes.
• Maintain accurate project documentation, records, and databases, ensuring compliance with organisational requirements.
• Coordinate meetings, webinars, workshops, and other activities related to membership and development programmes and partnerships.
• Manage membership and development-related enquiries and assist with follow-up communications with stakeholders and partners.
• Build and maintain positive working relationships with internal and external stakeholders, including member organisations, partners, funders, and consultants.
• Contribute to the preparation of project updates, communications, presentations, and reports as required.
• Undertake other duties commensurate with the role and level of responsibility.

Education and qualifications

• Bachelor’s degree in physiotherapy, international development, global or public health, or related field
• Commitment to ongoing professional development in governance or non-profit management.

Essential experience and skills

• Experience within the health, education, regulatory, international development sector highly regarded.
• Strong communication and interpersonal skills.
• Excellent planning and organisational skills with the ability to manage multiple priorities.
• Experience coordinating projects and supporting committees or governance processes.
• Experience in fundraising and/or writing grant proposals.
• Ability to work independently within a hybrid environment.
• Confidence engaging with senior stakeholders.
• Experience in Microsoft suite/excel.

Desirable

• Knowledge of the physiotherapy profession and the role of professional associations in advancing healthcare and rehabilitation.
• Experience working with international professional associations, non-governmental organisations, or health-related organisations.
• Experience engaging and collaborating with stakeholders from diverse cultural and geographic backgrounds.
• Understanding of global health, rehabilitation, or international development programmes.
• Strong interpersonal and relationship-building skills.
• Proficiency in Spanish or French (highly desirable) or another language in addition to English.

Personal attributes

• Highly organised, proactive, and detail oriented.
• Strong integrity and commitment to transparency and accountability.
• Collaborative, diplomatic, and skilled in stakeholder management.
• Ability to manage multiple priorities in a fast-paced environment.
• Strategic thinker with a practical, solution-oriented mindset.

Impact of the role

The development officer will support programmes and partnerships that strengthen the physiotherapy profession globally. Through assisting with programme development, fundraising, stakeholder engagement, and project coordination, the postholder will help World Physiotherapy deliver initiatives that build workforce capacity, support member organisations, and improve access to high-quality rehabilitation services worldwide.

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role

We are looking for a skilled and proactive Data Management Officer to join the charity’s Data and Insights Function. You will be joining the charity at a time of significant opportunity as we continue to strengthen our approach to data, insight and supporter engagement.

The Data Management Officer will mainly be responsible for managing and developing our Customer Relationship Management (CRM) system and supporter data. This is an exciting opportunity for an experienced CRM and data professional who enjoys hands-on responsibility for systems, process improvement and data management, and enabling colleagues to deliver exceptional fundraising, marketing and supporter engagement activity. Working closely with teams across the charity, you will ensure our CRM remains effective, compliant and fit for purpose while helping us better understand and engage our supporters. Your work will directly contribute to our ability to raise funds and support our life-saving mission.

This role can be offered on a fully remote basis, with the option to work from Perth Airport, where SCAA headquarters are located or our Aberdeen base at Aberdeen Airport, if preferred. Occasional travel to our Perth base will be required for the successful candidate. SCAA supports flexible and hybrid working arrangements—our current approach typically includes two office days per week for those working on a hybrid basis. The usual hours and days of work will be Monday to Friday, 9am—5pm.

About You

Essential

• Proven experience managing CRM systems in a charity or fundraising context and being comfortable working with large datasets.

• Experience with data segmentation, ETL processes, transformation and import / export processes.

• Strong understanding of data protection legislation (e.g. GDPR).

• Understanding of Gift Aid regulations and charity fundraising compliance.

• Confident using query tools and an understanding of query-based data extraction.

• Strong IT skills with competency using the MS Office suite and Excel in particular.

• Strong interpersonal skills with the ability to work collaboratively across teams and support non-technical colleagues.

• Ability to analyse and translate data into clear findings for campaigns and reporting, including donor value analysis.

Our Benefits

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)  
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 4 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities

Selection Process

Interviews will take place at our base at Perth Airport in Scone, or remotely, during the weeks commencing the 24th or 31st August 2026.

How to apply
Please refer to the full job pack on our website.

Application deadline is 5pm on Sunday 16th August 2026. 

                                                        The Road Safety Trust Job Description

                                                          Governance Administration Officer

 

 

JOB TITLE: Governance Administration Officer

RESPONSIBLE TO: Governance & Compliance Manager

LOCATION: Remote based but with occasional travel required to the head office of our trading subsidiary company, UKROEd, in Manchester, and nationally throughout the UK and RST meetings in London.

CONTRACT: Permanent

HOURS: 22.5 Hours per week (0.6 FTE) (To include Mon-Weds)

SALARY: £32,043 (FTE1) /£19,225 (Pro Rata)

CLOSING DATE: 16 August 2026

TO APPLY:  CV and Covering Letter Required 

 

About The Road Safety Trust

 The Road Safety Trust (RST)  is the largest independent grant-giving charity in the UK dedicated to enhancing road safety. Established with the mission to achieve zero road deaths and zero serious injuries on UK roads.

The Trust focuses on funding research and practical interventions aimed at reducing road injury and improving safety for all road users.

The Road Safety Trust is the sole member of its wholly owned trading subsidiary company (UKROEd) which operates the National Driver Offender Retraining Scheme (NDORS).

Surpluses from UKROEd are gifted to the Trust each year, enabling the continuous support of various road safety projects and research grants.

The Road Safety Trust values and respects each individual employee, client and customer and is committed to promoting equal opportunities throughout its workforce and board. As such, all relevant applicants will receive consideration for employment without regard to age, race, sex, gender reassignment, marital status, disability, or pregnancy status.

Please visit the RST website to see how your personal data will be used. 

  Role Overview

The Governance Administration Officer will be an integral member of the Trust’s Governance and Administration Team, supporting the Governance & Compliance Manager to ensure the effective and efficient administration of governance and compliance activities of the Trust as well as providing administration support to the wider team alongside other administration staff.

Primary Responsibilities

 Governance

1. Provide administrative support to enable effective management of The Road Safety Trust’s Governance and Compliance activities.

2. Support co-ordination of RST Board and Committees. This may include timely preparing meeting packs, taking minutes, following up actions and organising logistics for virtual and physical meetings.

3. Maintain accurate Governance and Compliance registers e.g. conflicts of interest, skills matrices, Terms of Office records and end of year governance documents, ensuring accuracy and validity of information.

4. To ensure documentation in relation to RST Trustees is maintained appropriately.

5. Support Trustee recruitment and induction, coordinate Trustee training, and regulatory reporting.

6. Co-ordinate and monitor Policies and Procedures reviews and maintain the Policies register.

7. Provide support for the internal audit programme, coordinating audit meetings, compiling  documentation and assisting with actions and reports.

8. Support risk management information, including risk registers other compliance activities.

9. Provide support for Board and Committee reports and dashboards to demonstrate progress against key actions and service delivery at RST.

10. Support the preparation of the annual report and organisation of the AGM.

Administration

11. Use Microsoft Office, HR, Finance Systems to ensure RST policies and processes are adhered to.

12. Ensure the provision of information in the relevant sections of SharePoint for easy access by staff as required.

13. Contribute to the organisation of events, workshops and conferences as required.

14. To support the finance function of the Trust as appropriate.

15. Identify and contribute to improvement of processes and procedures. 

16. Maintain accurate and confidential records in line with GDPR and data protection legislation, ensuring safe storage and responsible sharing of data.

17. Support with cover for the rest of the administration team as required.

18. Undertake any other duties reasonably required by the role.

NICE is a charity dedicated to improving the lives of people with movement disorders. We work with children and adults affected by neurological conditions such as cerebral palsy, Parkinson’s, Stroke and MS. We push the boundaries of human potential for people living with these physical disabilities by teaching them, through Conductive Education, a range of skills that promote an active lifestyle and showing them that there can be life after diagnosis.

This is an exciting time to join NICE, as we build on our existing fundraising strategy to grow our supporter base and develop new income streams to support the expansion of our services. We have a small but successful fundraising team in place, who work collaboratively to manage fundraising activity and meet agreed income targets.

We are looking for a candidate to support the fundraising and communications team to ensure the effective administration of all fundraising activities and to maintain and develop the Fundraising database as we move towards a new platform.

To apply for this role please send your CV with a covering letter, outlining why you would like this role.

We actively encourage applications from under-represented groups as we are committed to having a team that is made up of diverse skills, experiences and perspectives. As a disability charity we especially welcome applications from disabled candidates and people with a long-term health condition.

Join Mersey Rivers Trust and Help Make a Real Impact for Rivers, Wildlife and Communities! 

Are you a skilled finance and governance professional looking to use your expertise for good? Mersey Rivers Trust is seeking a Finance and Governance Manager to join our Senior Leadership Team and help shape the future of our environmental charity. 

We’re a passionate team working to protect and restore rivers across Greater Manchester, Merseyside and Cheshire — and we need someone like you to ensure our finances and governance are as strong as our mission. 

APPLICANTS MUST LIVE WITHIN OR CLOSE TO THE MERSEY CATCHMENT – APPLICATIONS FROM OUTSIDE THIS AREA CANNOT BE CONSIDERED.

The Mersey Rivers Trust (MRT) is an environmental charity focussing on the protection and enhancement of rivers and waterbodies in the Mersey Catchment. It operates in an area covering Greater Manchester, Merseyside and Cheshire. We have an annual turnover of c£1m and employ 19 staff delivering up to 30 projects per year. The Trust works with partners, local communities, and volunteers to deliver a wide range of projects including river restoration, reduction of flood risk by Natural Flood Management techniques, river monitoring, volunteer events (eg river clean-ups/invasive species control and citizen science), community engagement and education events, farm advice/plans and biodiversity net gain. The Trust continues to evolve to meet the increasing challenges of protecting and enhancing rivers and waterbodies in the catchment.

We are seeking a Finance and Governance Manager to join our Senior Leadership Team and lead the Trust’s finance, governance, and back-office functions. This is a pivotal role focused on ensuring financial integrity, regulatory compliance, and effective charity governance. While not involved in field-based project delivery, the Finance Manager plays a strategic role in supporting the organisation’s mission by enabling robust financial planning, reporting, and operational support. You will work closely with the Chief Executive Officer, Board of Trustees, and project teams to ensure the Trust remains financially resilient and well-governed.

As the Finance and Governance Manager, you should possess expertise in financial control and reporting, allowing you to effectively handle delegated responsibilities. Your numerical skills and critical thinking abilities will enable you to proactively address challenges and streamline processes. 

The role holder will report directly to the Chief Executive Officer and will be a member of the Senior Leadership Team. The role will also include direct line management responsibilities of the Administration Officer. 

If you are a motivated financial professional with a passion for driving organisational success, we invite you to apply and contribute to our team’s growth. 

Key Responsibilities

• Lead the management of the back-office function and Charity governance of MRT. 

• Act as the Company Secretary to ensure compliance with financial and legal requirements, as well as maintaining high standards of Charity governance. 

• Work with the Chief Executive Officer to prepare and manage budgets, provide input to the Trust’s business plan and strategic initiatives. 

• Contribute to the strategic direction of the Trust as a member of the Senior Leadership Team. 

• Provide financial insight and analysis to support strategic decision-making and long-term planning. 

• Support the development and implementation of organisational policies and procedures to ensure good governance. 

• Act as a key liaison with the Board of Trustees, preparing and presenting financial and governance reports to inform oversight and decision-making. 

• Lead on the development of internal controls and risk management strategies to safeguard the Trust’s assets and reputation. 

• Oversee all payments, manage cash flow, income and claims. 

• Support financial planning for grant funding applications to support delivery of our objectives. 

• Line management of the Administration Officer. 

• Renew the annual insurance policy ensuring adequate cover and value for money. 

• Maintain, oversee, and update all project management reporting systems on time and to budget (including timesheets, expenses and monthly reports). 

• Complete all necessary reports and keep suitable records in line with the funding requirements and document retention policy. 

• Highlight any new risks and issues identified whilst carrying out duties, and work with the team to manage and resolve them. 

• Fulfil duties as assigned by the Chief Executive Officer. 

• Any other reasonable duties as required by MRT. 

The post holder will be home based with travel throughout the Mersey catchment. The applicant will need to live within or close to the Mersey catchment to facilitate regular travel to meetings. Remote working from other parts of the country cannot be considered for this role due to the need for regular face-to-face interactions.

Candidate Profile

Essential 

• A financial control and reporting background with an accounting qualification (e.g. AAT, CIMA) or qualified by experience. 

• Experience of organisational governance, ideally with knowledge of UK General Accounting Practice and Charities regulations. 

• Experience of financial and management reporting within a small to medium-sized charitable or not for profit organisation. 

• Experience of liaising with accountants to prepare annual accounts and reports required by the Charity Commission. 

• Experience of cash flow forecasting. 

• Familiarity with Xero financial and project management software (or similar). 

• A confident and clear communicator with the ability to communicate financial information in an appropriate manner for non-financial trustees and staff. 

• Aptitude in problem-solving. 

• Self-motivated and able to work effectively from home with strong communication skills and with a high level of accuracy and attention to detail. 

• Ability to work flexibly across the working week when necessary. 

• Ability to prioritise and plan activities to meet strict deadlines. 

• Excellent literacy, numeracy and report-writing skills. 

• Excellent presentation and communication skills. 

• Strong negotiation and influencing skills. 

• Good computer literacy skills (e.g. with Excel, Word, PowerPoint and project reporting systems). 

• A reliable team player with good attendance and work performance. 

• Ability to set performance objectives and ensure these are achieved. 

Desirable 

• Experience in financial planning for funding applications. 

• Understanding of small-scale charitable trading. 

• Experience of commercial contract management. 

• Experience of managing an IT service provider.

• Knowledge of the Mersey Catchment.

• Experience in Human Resources

General Notes

• Some travel around the Mersey Catchment will be necessary therefore a current driving licence and access to a vehicle (insured for business use) is desirable or otherwise access to public transport networks. 
• This positive will from time to time requires work during some evenings, weekends and public holidays to meet the needs of the post. A time off in lieu system is operated by the Trust.

• We will also require the successful applicant to undergo a basic DBS check and provide satisfactory references from previous employers. 

Term and Conditions

The following terms and conditions are typically offered to Mersey Rivers Trust staff and are set out as a guide only. Terms and conditions may vary according to circumstances, and this summary does not form part of any subsequent employment

Annual leave: 25 days annual leave (pro rata) plus bank holidays that fall on working days and a 3 day shutdown between Christmas and New Year.

Location: Home Based

WHO WE ARE

University Hospitals Birmingham Charity consists of four hospital charities supporting some of the busiest hospitals in Birmingham – Queen Elizabeth Hospital Birmingham, Heartlands Hospital, Good Hope Hospital and Solihull Hospital.

Being in hospital can be really tough physically and emotionally. This is why our hospital charities do as much as they can to help patients and their families feel as supported as possible during their treatment.

Each hospital charity provides the added extras that are "over and above" what the NHS can fund as standard. This includes life-saving equipment, state-of-the-art facilities, training and research, as well as free accommodation and patient comforts.

Across UHB Charity we are currently raising funds for a Total Body PET CT Scanner as well as our Children's and Newborn Appeals and Home from Home accommodation for civilians and military personnel, to name just a few.

As a Legacy Administrator you will help us raise much needed funds that will make a real difference to our patients and their families.

JOB SUMMARY

This role is primarily based at Queen Elizabeth Hospital Birmingham, with the expectation of occasional travel to other hospital sites.

This post is within the Fundraising Team at University Hospitals Birmingham Charity, which is the official charity of Heartlands Hospital, Good Hope Hospital, Solihull Hospital and the Queen Elizabeth Hospital Birmingham.

This is a new role within the Charity Team. In this role, you will be a crucial part in ensuring that all legacies to the charity are administered in a timely and sensitive manner, maintaining and building great relationships with both internal and external stakeholders.

This role will involve occasional evening and weekend work at charity events and events organised by our supporters. 

PRINCIPAL DUTIES

• Work with the Senior Fundraising Officer responsible for Legacies to actively manage a varied caseload
• Handle a mixture of pecuniary, residuary and reversionary legacy cases
• Tailor your approach to each case depending on the circumstances, having a flexible approach whilst ensuring that all gifts are administered in a timely manner
• Work to optimise University Hospitals Birmingham Charity legacy income where appropriate
• Ensure that all bequests to UHB Charity are received and utilised, in accordance with UHB Charity policies
• Maintain your knowledge of current legislation
• Play an active role in the wider legacy team and promoting Gifts in Wills where necessary
• Working alongside the Stewardship Team, ensuring accurate data inputting and correspondence both written and verbal with supporters
• Managing and prioritising unpredictable and frequently interrupted busy workload.
• Working with and deliver clear objectives and key performance indicators.
•  Proactively contributing to the achievement of targets and the ongoing fundraising success of the Charity as a whole and to be a supportive, effective and collegiate team member.

COMMUNICATION

• Relaying accurate and timely information to the fundraising team, communications team, grants team and stewardship team. Communicating with donors and fundraisers.
• Dealing with enquiries from the general public, disseminating information and ensuring that the appropriate action is taken, whilst maintaining the Charity’s policies and procedures

ORGANISATIONAL RESPONSIBILITIES

• Maintaining Raiser's Edge donor management system. Accurate data inputting of donations, fundraising, thank you letters and general archiving, production and upkeep of databases. 

PROFESSIONAL RESPONSIBILITIES

• Ability to present oneself in a professional manner as a representative of the hospital and the charity.
•  To maintain confidentiality in all aspects of duty including fundraiser and donor data.
•  To assist in maintaining accurate records and to complete and return as requested statistical data.
• To maintain an accurate effective database, recording essential information and providing statistical data in accordance with guidelines and policy using Raiser's Edge, Microsoft Office, Word and Access.
• To represent the Charity in a variety of different contexts and to a variety of different audiences.
• To ensure that a positive image of the hospital and the Charity is projected at all times.
• To hold a flexible approach to working hours (the role will require the post holder to work evenings and weekends as necessary).
• To hold a flexible approach to work when asked to take on other fundraising or admin duties when the team needs to cover holidays, or at times of workload pressure. 
• To adopt a supportive and collegiate approach when working with the fundraising team and other colleagues within the hospital.

The Legacy Administrator will also carry out other projects and duties as directed by the Head of Fundraising, Director of Fundraising and Charity Chief Executive.

NOTES:

This is not intended to be an exhaustive list of responsibilities but more an outline framework against which the post holder will be given flexibility to define the detail. Any changes will be the subject of consultation with the post holder.

All employees must adhere to and perpetuate Charity Policies and Procedures relating to:

• Health and Safety
• No Smoking at Work
• Equal Opportunities in Employment, including responsibilities under the Disability Discrimination Act.

Your attention is drawn to the confidential nature of information collected within the NHS. The unauthorised use or disclosure of patient or other personal information is a dismissible offence and in the case of computerised information could result in a prosecution for an offence or action for civil damages under the Data Protection Act 1984.

Please note that employees are employed directly by the Charity and not the NHS.

Employees of the Charity are eligible to join a defined contribution pension scheme, to which the Charity will contribute 8% of an employee’s annual salary in addition to employee contributions.

Employees of the Charity are eligible for enhanced maternity and sickness pay.

Employees of the Charity receive 27 days holiday per year, plus Bank Holidays.

SKILLS/KNOWLEDGE and ABILITY

Essential

• Excellent written skills with first class spelling
• Use of Microsoft Office including Word, Excel, Access, Outlook, PowerPoint along with other software packages
• Ability to ensure accurate data inputting
• Ability to work independently and under pressure, prioritising work to meet deadlines
• Ability to deal with heavy, unpredictable workloads
• Ability to set up and maintain organisational systems
• Ability to work flexibly to meet the needs of the charity
• Problem solving
• Record keeping
• Non-judgemental attitude
• Accepts responsibility for own decisions
• Ability to represent the Charity at events and functions
• Good interpersonal skills and ability to
• influence people at all levels
• Understanding and respect for the importance of patient confidentiality
• GCSE English Language or equivalent
• GCSE Mathematics or equivalent

Desirable

• Educated to degree level or equivalent
• Qualification in community fundraising, corporate fundraising, communications, PR or marketing
• Membership of the Institute of Fundraising

EXPERIENCE

Essential

• Experience and understanding of charity legacy administration
• Ability to communicate clearly, assertively and compassionately with Executors, solicitors and bereaved family and friends
• High level of numeracy skills in order to approve complex Estate Accounts and tax calculations
• Experience of operating in a modern digital workplace, including using digital tools to work collaboratively and productively
• Experience of working on own initiative

Desirable

• Experience of working with donors and fundraisers
• Raiser's Edge donor database experience
• Experience of working and consulting with patients and/or the public 

ADDITIONAL INFORMATION

Essential

• A team player with a flexible approach
• Available to work out of hours if required.

Desirable

• Car driver with a clean licence

The National Lottery Community Fund is seeking a Salesforce Administrator to support the ongoing development, administration and optimisation of our core grant-making platform. Based within our Technology team, this role is pivotal to ensuring our Salesforce environment remains secure, reliable and responsive to the needs of colleagues across the organisation.

As the UK’s largest community funder, we process a high volume of funding applications each year, supporting projects that benefit millions of people and help communities to thrive. Delivering this depends on dependable, well-governed technology. As a Salesforce Administrator, you will play a key role in maintaining and enhancing our Grant Management System (GMS), helping to ensure it continues to support the Community Fund’s vital work effectively and efficiently.

​Working as part of a multidisciplinary team, you will administer and configure Salesforce Lightning, manage user access and permissions, and help maintain the stability, security and integrity of the platform. Working closely with product, delivery and business colleagues, you will contribute to the ongoing evolution of GMS through configuration, automation, support and continuous improvement, ensuring the platform delivers maximum value to its users.

Key responsibilities include:

• Design, configure and optimise Salesforce solutions, including workflows, automations, integrations and connectivity with internal and external APIs.
   
• ​Manage and enhance platform functionality, ensuring solutions are scalable, secure and aligned to business requirements.
   
• ​Advise and support colleagues on Salesforce capabilities, best practice and effective use of the platform.
   
• Develop and maintain user guidance, knowledge sharing and training materials to drive user adoption and self-service.
   
• Provide day-to-day administration and technical support for a user community of around 750 colleagues across the UK, ensuring a high-quality and responsive support service.
   
• Investigate, troubleshoot and resolve platform issues, taking ownership through to successful resolution.
   
• Act as a key point of contact for Salesforce platform support, working closely with Salesforce Customer Support, third-party partners and suppliers where required.​

This is an exciting opportunity for an experienced Salesforce Administrator to shape and improve a business-critical platform that underpins the Fund’s grant-making activities. You will bring strong Salesforce administration expertise, analytical skills and a collaborative approach, helping colleagues get the most from our grant management system through expert advice, continuous improvement and user-focused support.

​Interview details:

• Date: W/C 10th August 2026
• Format: Online
• Location: UK Wide

We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown.

For an informal discussion about the role, please contact the recruitment team​

If you have any questions about the recruitment process, please email the recrutiment team​

​How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

​Essential Criteria:

• Proven experience of configuring and administering Salesforce Lightning, including user management, permissions and security controls.
   
• Extensive experience designing, building, testing, maintaining and troubleshooting complex process Flows and automations.
   
• Strong knowledge of data management, including data import and export tools, migrations, data quality, deduplication, reporting and dashboard development.
   
• Demonstrable experience investigating, diagnosing and resolving complex issues, and delivering a responsive and high-quality support service to users and stakeholders.
   
• Experienced in configuring, managing and supporting Salesforce integrations and AppExchange solutions including tools such as Conga, Gearset, Spanning, and WithSecure.
   
• Proven ability to work effectively with Salesforce implementation partners, consultants and third-party vendors to deliver platform enhancements, integrations and support services.
   
• Strong stakeholder communication skills, with the ability to gather, analyse and document business requirements, translating them to effective solutions and process improvements.
   
• Hold a current Salesforce Administrator certification, or an equivalent recognised Salesforce credential. 

​Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition).

Temporary Feedback & Complaints Administrator

Temporary Contract | 2–3 Month Assignment | ASAP Start
Full Time (35 hours per week) | Fully Remote or Office-Based (London or Birmingham)
£15.27 per hour PAYE (Regional) | £16.54 per hour PAYE (London)

We're recruiting for a temporary Feedback & Complaints Administrator to join a respected national charity during a busy period.

This role is ideal for someone with experience managing high volumes of complaints, escalations, customer feedback or casework administration. The key focus is on coordinating complaints through to resolution, maintaining accurate records, monitoring deadlines and ensuring cases are progressed efficiently.
Whilst reporting and data analysis experience would be beneficial, the priority is finding someone with strong complaints handling and administrative experience in a busy environment.

The Role
You will be responsible for coordinating and administering a feedback and complaints management system, ensuring cases are accurately logged, monitored and progressed from acknowledgement through to resolution.
Working closely with teams across the organisation, you will:

• Manage and coordinate a high volume of complaints and feedback cases.
• Maintain accurate records and a clear audit trail within the complaints management system.
• Monitor the progress of investigations and follow up with stakeholders to ensure deadlines are met.
• Escalate complex, sensitive or overdue cases where appropriate.
• Liaise with teams across the organisation to support timely complaint resolution.
• Produce regular updates on complaint volumes and case progress.
• Support continuous improvement by identifying recurring themes and areas for learning.
• Ensure processes are followed consistently and in line with organisational policies and procedures.

About You
We're particularly interested in candidates who have:

• Previous experience managing complaints, escalations, customer feedback, casework or investigations.
• Experience using a complaints, CRM, incident or feedback management system.
• Strong administrative and organisational skills.
• Excellent attention to detail and record-keeping abilities.
• The ability to manage multiple cases and competing priorities simultaneously.
• Strong written and verbal communication skills.
• Confidence working with stakeholders across a range of teams and departments.
• Good Microsoft Office skills, including Outlook, Word and Excel.

Desirable Experience
Whilst not essential, the following would be advantageous:

• Experience producing reports, dashboards or management information.
• Experience analysing complaints or feedback trends.
• Experience of presenting information to managers or senior stakeholders.
• Experience working within a charity, healthcare, public sector or regulated environment.
• Knowledge of compliance, governance or quality assurance processes.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are looking for someone who cares deeply about our ambitious plans, and who has the skills to manage large scale programmes, whilst also being able to independently take action to deliver operational tasks. 

Your work will be central to enabling our continued growth, directly supporting the development of strong partner relationships and shaping the experience they have across our programmes, so that they can deliver excellent outcomes for babies, children and young people.

Role Overview

We are looking to appoint three Programme Officers, who will be responsible for supporting programme delivery and programme operations at the Reach Foundation. 

We have 3 vacancies across our portfolios of work:

Role 1: Programme Officer (Leadership)

This includes our x100 programmes across the West, East, Yorkshire and Greater Manchester, our leadership programme with A Million Realities, and newly established place based leadership programmes for heads and executive leaders.

Role 2: Programme Officer (Cradle-to-Career)

This includes our Cradle-to-Career catalyst, foundations and leadership programmes (which are each distinct phases of our Cradle-to-Career core offer), our Accelerator programme, and a number of bespoke Cradle-to-Career catalyst programmes run directly for partner organisations. 

Role 3: Programme Officer (Educational Breakthroughs)

Helping to launch our newest strand of work, developing and growing ‘educational breakthroughs’ that enable all children to enjoy lives of choice and opportunity. This will include delivery of existing elements of our ‘breakthrough portfolio’ (Languages for All, developing mapping/ data tools to support local breakthroughs, re-imagining key stage 3 for Lift Schools) and supporting new clients as we begin partnerships with them. 

Each role has a distinct portfolio of programmes you will support, but the duties, skills and capabilities required for each role are aligned. We expect the three Programme Officers to work together closely to ensure consistency of delivery across our work, to share learning and to develop a community of practice. 

You will work closely with the Directors responsible for each programme, alongside our Events and Operations Officers, who work across all programmes,  to ensure our programmes are planned and delivered to a high standard. 

The role of the Programme Officer has three core areas of responsibility:

1. Programme Planning and Project Management

• Project manage multiple, simultaneous programmes across the portfolio with rigour. Work with other programme managers to embed consistent programme management across our organisation. 

• Work with the Events and Operations Officers to complete the annual calendar-setting process, setting event dates and key programme milestones. Ensure all events are appropriately staffed. 

• Utilise Asana to monitor project milestones, proactively identify off-track delivery risks, and lead status updates during programme meetings to ensure timely intervention.

• Champion the use of HubSpot (CRM) and set up progress dashboards alongside evaluation colleagues.

2. Programme Delivery

• Improve (or establish) processes that ensure that every participant on our programmes has a great experience from the moment they find out about us, to when they exit working with us. 

• Manage the main programme inbox, serving as the responsive, warm, and professional first point of contact for routine enquiries from participants and external partners

• Coordinate regular, high-quality programmatic communications (e.g. programme blasts or event invites) to keep participants informed and engaged throughout the year. You may author these, or work with others to ensure they are circulated in a timely manner.

• Ensure all programmatic data collection is in line with GDPR guidelines.

• Support in programme administration tasks, such as preparing papers for steering group meetings, taking minutes and circulating actions. 

• Actively participate in cross-organisational reviews, sharing delivery insights in order to improve the quality of our work. 

• Programme-Specific Deliverables: 

Participant Recruitment & Onboarding: Lead the end-to-end application and onboarding journey for new programme cohorts, including coordinating assessment or sign up windows, distributing welcome materials, and managing intake data. 

Coaching Offer Management: Act as the end-to-end operational lead for the leadership coaching offer, managing coach-matching logistics, scheduling, and tracking completion rates.

Contract and Agreement Tracking: Administer the distribution and tracking of Service Level Agreements (SLAs), ensuring signed copies are received prior to delivery. 

3. Stakeholder and Relationship Management

• Coordinate the operational onboarding of new bespoke partners, guiding both internal and external senior stakeholders through this initial phase

• Invest deeply in building strong, warm, and respectful relationships with senior external stakeholders across identified bespoke partnerships, acting as a point of contact for any queries and ensuring excellent customer service

• Develop strong relationships internally, particularly with Regional Directors or Breakthrough Project Leads , providing them with regular progress updates, risk assessments, and actionable recommendations ahead of key delivery milestones.

• Actively collaborate with fellow Programme Officers to share operational learnings, standardise delivery templates, and build a supportive internal community of practice.

Please review the attached Job Description for more details.

Join our growing team in a varied role supporting reporting, onboarding, quality assurance and service development, helping us deliver an exceptional experience tothe UK's leading charities.

The Opportunity

At Social AF, we’re proud to be one of the UK’s leading social media moderation agencies for the third sector. Working with some of the biggest household names, we support regional, national and international charities to create safe, vibrant, and engaging online communities that protect their brand reputations and empower their supporters.

From community management to supporter experience, we’ve helped our charity partners raise over £40 million. As our reputation and client base continue to grow, we’re seeking a Social Media Operations Officer to support the day-to-day delivery and ongoing development of our Social Media Moderation service.

Role overview

This role will play a vital part in ensuring our charity partners receive a high-quality, insight-led service while providing additional support to our team of moderators and Team Leaders.

The successful candidate will work closely with the Social Media Moderation Manager and wider leadership team to support operational delivery, reporting, onboarding, quality assurance, and administrative processes across our portfolio of charity accounts.

The role would suit an organised, proactive individual with strong attention to detail, excellent written communication skills, and a genuine passion for supporting charities and online communities.

Key Responsibilities

Reporting and insights

• Produce weekly, fortnightly, monthly, and campaign reports for charity partners.

• Collect and analyse moderation data across accounts, including response rates, hidden content, escalations and key themes.

• Gather standout comments, community feedback and examples of positive engagement for inclusion within reports.

• Support the development of benchmarking documents and trend analysis across accounts.

• Prepare meeting notes and action logs following account meetings.

Moderator support

• Assist with onboarding new moderators, including arranging inductions and sharing key documentation.

• Support the creation and maintenance of moderator handbooks and guidance documents.

• Identify recurring learning themes and help coordinate quality assurance and development activity.

• Work alongside Team Leaders to ensure they - and moderators - have the information and resources needed to deliver excellent moderation.

Account administration

• Support the onboarding of new charity partners, including helping to create and maintain moderation packs.

• Keep account guidance documents, FAQs, escalation processes, and key contact information up to date.

• Assist with meeting preparation, minute-taking and action tracking.

• Ownership of rota administration and maintain awareness of moderator availability.

• Coordinate internal documentation and process improvements.

Service development

• Contribute ideas to improve the efficiency and effectiveness of the Social Media Moderation service.

• Support the creation of internal resources, templates and standard operating procedures.

• Assist with projects aimed at enhancing moderator wellbeing, training, and development.

• Shadow account management activities with opportunities for future progression within the agency.

Progression opportunities

The role offers opportunities to develop skills in account management, client relationships, moderation strategy, reporting, training and service development, with the potential to take ownership of selected charity accounts in the future. As a growing agency, new opportunities and responsibilities naturally emerge, offering scope for progression for those who are proactive, demonstrate initiative and consistently deliver excellent work.

Location: Remote

Salary: £29,000 - £32,000 pro rata depending on experience (£17,400 - £19,200)

Hours of work: 3 days (21 hours) per week

Contract type: Fixed, 12-month Maternity Cover

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities. Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Executive Assistant to the CEO role involves:

• Coordinating and maintaining the CEO's diary including organising all appointments, meetings and travel arrangements.
• Identifying, anticipating and preparing CEO information requirements for meetings, appointments and presentations, following up on internal and external requests for information.
• Managing all administration processes relating to the SLT.
• Supporting the CEO and the Fundraising Team with major donor management, including keeping contacts and actions updated, researching prospective donors, communicating with existing donors, coordinating thank you cards and gifts, and tracking secured donations.

About you

Do you have strong attention to detail and accuracy? Can you use initiative and be proactive? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Executive Assistant to the CEO (maternity cover) position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is Tuesday 28th July. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Manager).

Please see the job pack for more details on the role and application process.

Operations Manager 

Organisation: Religions for Peace United Kingdom (RfPUK)

Salary: £38,000 – £42,000 

Hours: Full-time (40 hours per week). Core working hours are 9:00 am – 5:00 pm, Monday to Friday. Home-based employees are expected to be available and responsive during these hours.

Contract: Fixed-term (12 months) 

Location: Home-based / hybrid (occasional travel)

Reporting to: Chair of the Board of Trustees

About the role

We are seeking an experienced Operations Manager to take full operational responsibility for a small, ambitious charity. You will run governance, compliance, contract management, finance liaison, data protection, safeguarding, HR, and grant administration. You will work directly with the Chair.

This is a leadership role for someone who can run the day-to-day operation to its required compliance independently. This is NOT an administrative support role.

Key responsibilities

• Board administration (agendas, minutes, documents, filings, trustee records)

• Contract and grant administration (drafting, tracking, compliance)

• Finance liaison (working with finance service provider, accountant, treasurer)

• Compliance (GDPR, safeguarding, risk register, Charity Commission filings and all charity related issues)

• HR and resource management

• Website and social media coordination

Essential criteria

• 4+ years in a leadership or senior operations role within a charity or not-for-profit

• Experience as a board secretary or company secretary

• Experience drafting contracts and managing compliance

• Knowledge of CIO governance and Charity Commission requirements

• A proactive, self-starting approach

• Excellent attention to detail and written English

Desirable but not essential

• Experience in the interfaith or multi-religious sector

• CGI qualification (or working towards)

Infrastructure Requirements (BYOD)

RfPUK operates a Bring Your Own Device (BYOD) framework where paid staff provide their own personal computer hardware to access our systems. All work is web-based via Google Workspace for Charities and does not require high-specification hardware. The charity provides all system user licenses and funds required antivirus software for work devices, but does not provide or fund personal hardware or domestic utility bills.

What we offer

• Real ownership of a charity's operations

• Direct reporting to the Chair – simple management structure

• Salary £38,000–£42,000

• 25 days annual leave plus public holidays

• Our workplace pension scheme is in line with statutory requirements, with employer contributions (3%).

• Home-based working with a structured core hours framework (9:00 am – 5:00 pm, Monday to Friday)

How to apply

Please send your CV and a cover letter (maximum two pages) 

Closing date: 20 August 2026

Interview Date: 24 August 2026

Only shortlisted candidates will be contacted.

Safeguarding statement: RfPUK is committed to safeguarding. 

Equal opportunities: RfPUK is an equal opportunities employer.

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Location: Birmingham or London only - hybrid working 40-60% of the time in a Centre

Interviews: 10/08 over MS Teams

For more information or to apply, please click 'apply now' to be directed to our careers site.

Join The King's Trust at an exciting time as we deliver two major recruitment projects that will directly support our mission to help young people build brighter futures. As Talent Acquisition Project Coordinator, you'll play a central role in helping us attract, recruit and onboard exceptional talent at pace, supporting a major employability programme with the ambition to reach 1 million young people. Working closely with our Talent Acquisition team, you'll ensure recruitment activity runs smoothly, efficiently and delivers an outstanding experience for every candidate and hiring manager.

This fully funded role runs until 31 March 2027 and offers the opportunity to make a meaningful contribution to a major employability programme supporting young people across the UK.

This is a hands-on, fast-paced coordination role where you'll be at the heart of the recruitment journey. You'll manage interview scheduling, vacancy advertising, recruitment administration, onboarding activity, reporting and stakeholder communications, while helping the team deliver large-scale hiring projects alongside business-as-usual recruitment.

You'll thrive in this role if you:

• Love organising multiple moving parts and keeping projects on track
• Enjoy working with a wide range of stakeholders and delivering excellent customer service
• Have a keen eye for detail and take pride in accuracy
• Stay calm, proactive and solutions-focused when managing competing priorities
• Enjoy working at pace and being part of a collaborative, purpose-driven team

We're particularly interested in people who can hit the ground running from backgrounds such as recruitment coordination, talent acquisition, HR administration, people operations, project coordination, customer service or high-volume administrative environments. Experience supporting recruitment campaigns, organisational change programmes or using applicant tracking systems such as SuccessFactors will be an advantage, but most importantly you'll bring outstanding organisational skills, strong communication and a passion for delivering great experiences while contributing to work that makes a real difference to young people across the UK.

What happens next?  

Please submit a CV and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Talent Acquisition Project Coordinator? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of our Talent Acquisition Project Coordinator! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people who can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer, and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 4118 

We're looking for an experienced Governance Manager to play a pivotal role at the heart of CILIP. Working closely with Trustees, Board and Committee Chairs, the Executive Team and the Presidential Team, you will help ensure that CILIP operates to the highest standards of governance, accountability and compliance.

This is an excellent opportunity for a governance professional who enjoys building strong relationships, improving processes and supporting effective decision-making.

ABOUT THE ROLE

Reporting to the Interim Finance Director, the Governance Manager will lead and coordinate governance, compliance and organisational processes across CILIP.

You will be responsible for supporting effective decision-making, ensuring compliance with legal and regulatory requirements, and providing expert governance support to the Board, Committees and Executive Team.

This role combines strategic oversight with hands-on delivery and is ideal for someone who enjoys driving good governance while ensuring operational excellence.

This is a fixed-term role for 9 months due to organisational planning requirements.

Key areas of delivery:

Governance and Board Support
Lead and continuously improve governance processes, support the effective operation of the Board and Committees, and provide advice on governance best practice.

Policy and Compliance
Oversee CILIP's policy governance framework, coordinate policy reviews and support compliance with statutory and regulatory requirements.

Executive and Organisational Coordination
Support the Executive Team through the coordination of key meetings, events, organisational planning and corporate administration.

Presidential Team Support
Coordinate the activities of the Presidential Team, ensuring effective planning, stakeholder communication and logistical support.

Continuous Improvement
Identify opportunities to strengthen governance systems, improve ways of working and promote accountability and transparency across the organisation.

ABOUT YOU

We're looking for an experienced governance professional who thrives in a collaborative environment and enjoys working with senior stakeholders to ensure organisations operate effectively and compliantly.

You will bring:

• Experience supporting governance within a charity, membership body or similar organisation.
• A strong understanding of charity governance, trustee responsibilities and regulatory requirements.
• Experience supporting Boards and Committees and managing governance processes.
• Excellent stakeholder management, communication and relationship-building skills.
• Strong organisational skills, with the ability to manage competing priorities and deliver to deadlines.
• High levels of accuracy, discretion and sound judgement when handling sensitive information.
• A proactive approach to improving processes and ways of working.
• Strong digital skills, including Microsoft 365.

You'll also be a professional, credible and resilient individual who can work independently while remaining highly collaborative, and who shares CILIP's commitment to equality, diversity, inclusion and public benefit.

Desirable: Experience of company secretariat responsibilities, statutory filings, governance or board portal systems, and relevant governance or compliance qualifications.

ABOUT CILIP

CILIP is the leading voice for the information, knowledge management and library profession. We are here for everyone who has a professional connection to information, knowledge, data and libraries, and share our belief in their power to change lives.

Our purpose is to unite, support and empower information professionals across all sectors.