Administration officers jobs in Birmingham

Head of Operations

Location: Hybrid – Birmingham (minimum two days per week in the office)
Hours: Full time – 36 hours per week
Salary: £55,082

Help us turn ambition into action

The British Dietetic Association (BDA) is the professional body and trade union for dietitians in the UK, representing more than 12,500 members.

It's an exciting time to join us. We're an ambitious organisation with plans to grow our membership, strengthen the support we provide to members, increase our influence and continue improving how we operate behind the scenes.

To help us deliver those ambitions, we're looking for a Head of Operations who can bring energy, organisation and a real focus on getting things done.

About the role

This is a newly created leadership role, reporting directly to the Chief Operating Officer, with the opportunity to make a visible difference across the BDA.

We're looking for someone who enjoys getting under the skin of how an organisation works: bringing structure to plans, joining up activity across teams, improving processes and making sure decisions and actions don't sit on a list but actually get delivered.

You'll have an important role in strengthening our governance and corporate processes, working with colleagues to ensure Board and committee decisions are followed through, policies and controls remain effective, and the organisation has clear oversight of its priorities and performance.

You'll also help us improve how we use data, digital technology, automation and AI, finding practical ways to simplify how we work and create more capacity for the things that matter most to our members.

This isn't a role for someone who simply wants to maintain existing systems. We're looking for someone who will ask good questions, spot opportunities, bring people together and take ideas from discussion through to delivery.

You'll lead several key functions, including governance and administration, communications, digital, and design and brand, while working across the whole organisation and with our outsourced finance, HR and IT partners.

We'd love to hear from you if you:

• Have strong operational leadership experience and enjoy making organisations work better.
• Can turn strategy and decisions into clear plans, actions and results.
• Have experience of governance, organisational planning and performance.
• Are confident leading people and working across different teams and functions.
• Can identify what's getting in the way of delivery and find practical solutions.
• Are curious about how data, digital technology, automation and AI can improve the way organisations work.
• Can move comfortably between the bigger picture and the practical detail needed to get something over the line.
• Bring energy, judgement and a collaborative approach to change.

You don't need to come from dietetics. Experience within a membership body, professional association, charity or trade union would be useful, but we're particularly interested in what you've achieved, how you work and the difference you could make here.

Why join the BDA?

You'll be joining at a point where there is genuine appetite for change and improvement, with the backing and opportunity to make things happen.

You'll have significant scope to shape a new role, work closely with senior leaders and contribute to the future development of a respected national organisation.

We offer hybrid and flexible working, generous annual leave and pension arrangements, and a supportive working environment with a strong commitment to learning and development.

Interested?

Take a look at the full Job Description and Person Specification for more information about the role and what we're looking for.

Context of role:

The Outreach Officer plays a key role in raising awareness of services, strengthening community
partnerships and supporting the delivery of high-quality bereavement support activities across the
region. The postholder will engage with local networks, coordinate events, and support volunteers
while ensuring effective monitoring, reporting and continuous improvement.

Key responsibilities:
Support Service:
1. Event Coordination and Delivery
1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and
support events.
1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams
when required.
1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.
2. Awareness, Training and Engagement
2.1: Lead on regional awareness training delivery for non-emergency services and community-based
organisations.
2.2: Deliver additional 2wish training programmes as required, including Children & Young People
(CYP) and Bereavement in workplace support training.
2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals
within non-emergency services.
3. Partnership and Network Development
3.1: Actively engage with local bereavement networks through attendance at meetings, hosting
information stands and building strong professional relationships across the region.
3.2: Develop and maintain effective links with community partners to expand reach and awareness of
services.
4. Volunteer Support
4.1: Act as a key local contact for volunteers.
4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider
team.
5. Administration, Monitoring and Reporting
5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:
52: Event planning and delivery
5.3: Marketing and communications
5.4: Contact and engagement tracking
5.5: Professional and family engagement records
5.6: Accurately record interactions with stakeholders, including; families, professionals, champions
and referral partners.
5.7: Monitor and manage posts/content on Facebook family accounts.
6. Quality Assurance and Improvement
6.1: Support quality audits and contribute to continuous improvement processes.
6.2: Collect and review feedback from events and training sessions to inform future development.

2.0 General:
1.1: To be responsible for organising own work agenda, time management and administration
1.2: To keep clear and up to date records on database of activities with families and any ensuing
action
1.3: To promote the on-going work and continued support that 2wish can offer
1.4: To work as part of a team providing support to suddenly bereaved families
1.5: To work alongside support team and maintain a seamless approach to service delivery
1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies
1.7: To show respect and sensitivity for the cultural and religious beliefs of families
1.8: To undertake learning opportunities and seek them out for the team
1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
1.10: To attend weekend and evening community events in support of the charity as necessary
1.11: Participate as and when required in team meetings and one-to-one meetings, and
undertake, as appropriate, courses/training/other developmental activities, which is relevant to
the role
1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of
services and activities provided
1.13: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.

AAUK’s primary role is to secure new national partnerships and steward our existing partners to generate vital funds for the 21 regional Air Ambulance charities and to fund our own vital sector representation, and we are looking for an experienced Corporate Fundraising Officer to join our team!

Purpose of Post
The Corporate Fundraising Officer will primarily be responsible for managing a portfolio of existing corporate partners, there will be an element of securing new corporate partners
• Creation and management of a robust pipeline to support business development opportunities and income targets for national partnerships.
• Maximise income generation opportunities from existing partners
• Secure new corporate partnerships
• Provide exceptional account management to a diverse mix of partners.

Key Responsibilities
• To work proactively to identify, research and develop new national partnerships (corporates, representative bodies, trusts and foundations) through the creation and management of a robust pipeline.
• To provide exceptional account management to a mix of national partnerships to consistently deliver mutually beneficial and multi-year partnerships aligned to AAUK’s strategic objectives and meet agreed income and engagement targets.
• To secure new corporate relationships including strategic partners, commercial and brand partnerships, grant giving, charity of the year, as well as cause-related and affinity marketing partnerships to contribute to meeting financial targets.
• To develop effective, relevant, and innovative funding proposals and pitches for potential and current partners aligned to Air Ambulances UK’s strategy.
• To work collaboratively with beneficiary organisations to deliver the full potential of national partnerships, promote awareness of our national fundraising programme to support business development and to deliver financial and social impact reporting of partnerships.
• To effectively project manage and work collaboratively with local air ambulance charity stakeholders to coordinate and maximise opportunities.
• All relevant administration tasks including thanking and recognition, monthly activity reporting, management of our general inbox and updating and maintaining AAUK’s CRM system (Donorfy).
• To attend meetings and make presentations to staff, beneficiaries, and member charities.
• To keep abreast of market trends and developments in partnership fundraising.
• To work in a way that reflects and supports Air Ambulances UK’s Values
• To perform any other duties as assigned

Key Relationships
Internal: Income Generation team colleagues, Events team, Marketing team, Finance Manager, CEO, AAUK Board
External: Local air ambulances, key contacts within partnerships, suppliers, and other key stakeholders

Person Specification

Essential

Experience:

• Experience of national corporate partnerships work
• Experience of business development and pitching
• Experience of achieving agreed income targets and accurate financial reporting
• Experience of project management
• Experience of working with fundraising databases
• Experience of managing relationships with a variety of partners and stakeholders

Abilities:

• Ability to develop and deliver creative and innovative fundraising propositions for potential partners and donors, as well as other various stakeholders
• Ability to communicate, motivate and inspire supporters and key audiences virtually and face-to-face, as well as by post, telephone and other appropriate methods
• Ability to make tailored presentations to varying audiences

Skills:

• Influencing and negotiating skills
• Excellent communication skills
• Active problem-solving skills
• The ability to work under pressure and to deadlines
• Proactive self-starter
• Creative and innovative thinking
• Team player who embraces collaborative working
• Proficient in the use of IT tools such as MS Office
• Strong attention to detail and high standards in the production of quality work
• Self-motivated with the ability to work both alone and as part of a small team

Knowledge and Understanding:

• To possess, or have the motivation to develop, a thorough knowledge of the work of Air Ambulances UK and the air ambulance sector
• Understanding of the need to work in collaboration with fundraisers from beneficiary charities organisations
• Understanding and knowledge of emerging digital fundraising practices
• Knowledge of GDPR principles and the Fundraising Regulator Code of Fundraising Practice and its guidelines

Other:

• Commitment to upholding, supporting and demonstrating the Air Ambulances UK values and behaviours in your work internally and externally
• Driving licence
• Access to your own vehicle
• Willingness to travel, including occasional overnight stays

Desirable

• General fundraising experience 
• Relevant fundraising qualification/experience
• Knowledge of the Fundraising Regulator Code of Fundraising Practise and its guideline

Please apply by submitting your CV and a covering letter, including your notice period, which addresses all the criteria in the person specification by COP 14th of August 2026.
Interviews will be held week commencing 24th of August 2026.

Context of role:

Key responsibilities:

Support Service:

1. Event Coordination and Delivery

1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and

support events.

1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.

1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams

when required.

1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.

2. Awareness, Training and Engagement

2.1: Lead on regional awareness training delivery for non-emergency services and community-based

organisations.

2.2: Deliver additional 2wish training programmes as required, including Children & Young People

(CYP) and Bereavement in workplace support training.

2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals

within non-emergency services.

3. Partnership and Network Development

3.1: Actively engage with local bereavement networks through attendance at meetings, hosting

information stands and building strong professional relationships across the region.

3.2: Develop and maintain effective links with community partners to expand reach and awareness of

services.

4. Volunteer Support

4.1: Act as a key local contact for volunteers.

4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider

team.

5. Administration, Monitoring and Reporting

5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:

52: Event planning and delivery

5.3: Marketing and communications

5.4: Contact and engagement tracking

5.5: Professional and family engagement records

5.6: Accurately record interactions with stakeholders, including; families, professionals, champions

and referral partners.

5.7: Monitor and manage posts/content on Facebook family accounts.

6. Quality Assurance and Improvement

6.1: Support quality audits and contribute to continuous improvement processes.

6.2: Collect and review feedback from events and training sessions to inform future development.

2.0 General:

1.1: To be responsible for organising own work agenda, time management and administration

1.2: To keep clear and up to date records on database of activities with families and any ensuing

action

1.3: To promote the on-going work and continued support that 2wish can offer

1.4: To work as part of a team providing support to suddenly bereaved families

1.5: To work alongside support team and maintain a seamless approach to service delivery

1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies

1.7: To show respect and sensitivity for the cultural and religious beliefs of families

1.8: To undertake learning opportunities and seek them out for the team

1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,

Health and Safety and Lone Working; and to be proactive in implementing new safe working

practices as appropriate

1.10: To attend weekend and evening community events in support of the charity as necessary

1.11: Participate as and when required in team meetings and one-to-one meetings, and

undertake, as appropriate, courses/training/other developmental activities, which is relevant to

the role

1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of

services and activities provided

1.13: Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in many circumstances

unpredictable and varied. All employees are therefore expected to work in a flexible way and

tasks, which are not specifically covered in their job description may have to be undertaken.

This role is subject to a DBS check.

5Rights is seeking to recruit a Junior UK Affairs Officer on a six month fixed term contract, to support the Foundation's advocacy and policy work across the United Kingdom. This is an excellent opportunity for a motivated individual interested in children's rights, politics and the tech industry. The successful candidate will have the opportunity to contribute to one of the most important policy challenges of our time - how we ensure the digital world is built with children in mind. They will gain practical experience across policy development, stakeholder engagement, legislative processes and campaigning, playing an active role in projects that are influencing how governments, regulators and industry protect and uphold children's rights online.

About 5Rights

5Rights Foundation exists to ensure a digital world that will serve children and young people today and for future generations.We are a small team of senior professionals and experts delivering change in how the digital world works. We have shifted the narrative and the agenda through provocative comms campaigns (e.g. Twisted Toys), pioneering research (e.g. Pathways) and award-winning tools (e.g. Child Online Safety Toolkit). We continue to drive real-life change thanks to an outstanding track-record of delivering legislation (e.g. Californian Age Appropriate Design Code), policy and regulatory frameworks (e.g. UNCRC General comment No.25), and industry standards (e.g. IEEE 2089).

Key Responsibilities

• Monitor and analyse developments in UK digital policy, online safety, privacy, AI governance, and children's rights.
• Conduct research on parliamentary activity, government consultations, regulatory initiatives, and emerging technology issues.
• Prepare policy briefings, stakeholder summaries, background notes, and advocacy materials.
• Support the drafting of consultation responses, position papers, speeches, and external communications.
• Assist with stakeholder mapping and engagement activities involving policymakers, regulators, civil society organisations, academics, and industry representatives.
• Help coordinate meetings, events, roundtables, and workshops.
• Track media coverage and public discourse related to children's digital rights and online safety.
• Maintain advocacy databases, contact lists, and project documentation.
• Contribute to campaign planning and outreach activities where appropriate.
• Provide administrative and project support to the advocacy and policy team.

Person specification

This is an ideal opportunity for someone at the start of their career who is looking for meaningful work with real-world impact. We are looking for someone with the following attributes:

Essential skills and attributes

• A proactive, enthusiastic problem-solver with a positive, can-do attitude.
• Excellent organisational skills, with the ability to prioritise competing tasks, meet deadlines and consistently follow through.
• Strong written and verbal communication skills, with the ability to produce clear, accurate and engaging communications for different audiences.
• Sound judgement, professionalism and discretion when handling sensitive information.
• Strong attention to detail and a commitment to producing high-quality work.
• Curious, adaptable and eager to learn, with the resilience to thrive in a changeable environment where priorities can change.
• A collaborative team player who can build positive working relationships with colleagues and external stakeholders.
• Confident using Microsoft 365 (including Outlook, Word, Excel and PowerPoint) and comfortable learning new digital tools.
• A genuine commitment to the mission and values of 5Rights Foundation and an interest in improving children's experiences in the digital world.

Desirable skills and attributes

• A degree in a relevant discipline, such as public policy, politics, law, social sciences, international relations or communications.
• An interest in technology policy, children's rights, digital regulation or public affairs
• Strong research and analytical skills, including the ability to synthesise complex information into clear, concise briefings.
• An interest in current affairs and confidence monitoring and summarising policy developments.
• Experience (through study, work experience or volunteering) of research, communications, campaigning or stakeholder engagement.
• An enthusiasm for learning and developing within a small, ambitious and collaborative team.
  
  Practical details:
  Location: Remote position in the UK. Ability to travel to London for regular meetings is an advantage. Occasional international travel required.
  Salary: Starting salary of £27,040 per annum pro-rata, with some flexibility for candidates with exceptional skills and experience.
  Contract: 6 months fixed term
  Working hours: Full time (38h week), with occasional accommodation necessary for weekend-engagements and work across time-zones.
  Statutory pension contribution.
  Annual leave: 25 days per annum pro-rata
  Work equipment including a laptop will be provided.
  Starting data: ASAP, depending on notice period.
  Reporting line: Head of UK Affairs, based in UK

Operations Manager 

Organisation: Religions for Peace United Kingdom (RfPUK)

Salary: £38,000 – £42,000 

Hours: Full-time (40 hours per week). Core working hours are 9:00 am – 5:00 pm, Monday to Friday. Home-based employees are expected to be available and responsive during these hours.

Contract: Fixed-term (12 months) 

Location: Home-based / hybrid (occasional travel)

Reporting to: Chair of the Board of Trustees

About the role

We are seeking an experienced Operations Manager to take operational and administrative responsibility for a small, ambitious charity. You will run governance, compliance, contract management, finance liaison, data protection, safeguarding, HR, grant administration, and media and digital maintenance. You will work directly with the Chair.

This is a KEY gatekeeper role for someone who can steady the executive arm in response to the Board's strategic direction, concentrating on rigorous enforcement and maintenance.

Key responsibilities

• Board administration (agendas, minutes, documents, filings, trustee records)

• Contract and grant administration (drafting, tracking, compliance)

• Finance liaison (working with finance service provider, accountant, treasurer)

• Compliance (GDPR, safeguarding, risk register, Charity Commission filings and all charity related issues)

• HR and resource management

• Website and social media coordination

Essential criteria

• 4+ years in a leadership or senior operations role within a charity or not-for-profit

• Experience as a board secretary or company secretary

• Experience drafting contracts and managing compliance protocol

• Knowledge of CIO governance and Charity Commission requirements

• Diciplined and methodical apporach towards established processes

• Excellent attention to detail and written English

Desirable but not essential

• Experience in the interfaith or multi-religious sector

• CGI qualification (or working towards)

Infrastructure Requirements (BYOD)

RfPUK operates a Bring Your Own Device (BYOD) framework where paid staff provide their own personal computer hardware to access our systems. All work is web-based via Google Workspace for Charities and does not require high-specification hardware. The charity provides all system user licenses and funds required antivirus software for work devices, but does not provide or fund personal hardware or domestic utility bills.

What we offer

• Real ownership of a charity's operations

• Direct reporting to the Chair – simple management structure

• Salary £38,000–£42,000

• 25 days annual leave plus public holidays

• Our workplace pension scheme is in line with statutory requirements, with employer contributions (3%).

• Home-based working with a structured core hours framework (9:00 am – 5:00 pm, Monday to Friday)

How to apply

Please send your CV and a cover letter (maximum two pages) 

Closing date: 20 August 2026

Interview Date: 24 August 2026

Only shortlisted candidates will be contacted.

Safeguarding statement: RfPUK is committed to safeguarding. 

Equal opportunities: RfPUK is an equal opportunities employer.

_______

[End of Advert]

About the organisation

Curieus Games CIC is a UK Community Interest Company, in the process of converting into a CIO (Charitable Incorporated Organisation). Our mission is to raise energy literacy through play. We make energy and climate education fun and accessible. Our vision is to inspire and attract young people to work in the energy sector.

Our flagship programme, Megawatt, consists of an energy-based educational card game supported by a series of workshops. The object of the programme is to engage students on energy and sustainability through gamification and ethical debates.

By transitioning into a charity, the potential grants we can apply for increases significantly. This role has been created to take ownership of this grant pipeline as Megawatt scales up across the UK.

You can see more about our organisation here: www.megawatt.game

Job summary

We're looking for an organised, proactive individual to own the day-to-day running of our grant pipeline. This will range from researching grant opportunities and drafting applications, through to managing compliance, tracking grant finances, and delivering funder reports. You’ll be working closely with the Founder and School Engagement Manager.

If you have experience in grant administration or charity operations, are highly organised, and want to play a central role in a small mission-driven organisation, we want to hear from you.

Job outline

Grant applications

• Research new grant opportunities and maintain accurate records of live grants and deadlines.
• Draft and submit grant applications, with support from the Founder.
• Coordinate with the School Engagement Manager to identify eligible schools and handover successful grants for delivery.

Grant administration, finances and compliance

• Manage grant conditions, compliance and funder reporting from award through to close.
• Monitor spend against grant budgets and flag underspend or overspend.
• Support the development of improved operations and processes for grant management.
• Identify new income streams and fundraising opportunities.

Essential criteria

• Organised, detail-oriented and independent.
• Experience in grant administration, fundraising support, or charity operations.
• Confident written communicator.
• Comfortable managing finances at the level of budget tracking and reporting.
• Self-motivated and able to work independently in a remote, small-team environment.
• Proficient with digital tools.
• Must be a UK resident with the right to work in the UK.

Desirable criteria

• Experience writing grant applications, particularly for charitable trusts, foundations, or public sector funders.
• Experience working in or with the education sector.
• Familiarity with restricted fund management and charity finances.
• Knowledge of or interest in energy, sustainability, or climate education.
• Experience building or improving operational systems and processes.

Salary and benefits

• £36,000 gross FTE (pro rata)
• Around 22.5 hours per week, fully remote with flexible working hours, with an option to work term time only
• Workplace contributory pension
• 6 weeks holiday including bank holidays (pro rata)
• Regular performance reviews with the opportunity to increase your salary as the role and organisation develops

How to apply

To apply, please send a CV and a one-page cover letter via Charity Jobs by 19th August.

In your cover letter, tell us why this role appeals to you and give some examples where you have demonstrated the essential and desirable criteria listed in the job description.

We are committed to flexible, family-friendly working and welcome applications from people returning to work after a career break. We look forward to hearing from you.

Are you a curious and analytical individual, who has a great eye for detail? This role is a brilliant opportunity to learn how a charity operates. Wycliffe Bible Translators is one of the most exciting Christian charities to work for. We are a dynamic organisation with a big vision – a world where everyone can know Jesus through the Bible. You will join an operational team that provides essential support—delivering a real impact for our fundraising colleagues, our supporters, and our overall mission.

Salary: £26,000 - £29,000 + benefits

Location: Home based or the option of a desk at our Oxford office.

Terms of Appointment: Full-time (37.5 hours per week). Permanent. 

Closing date: Thursday 27 August at 9am

Interview date: Interviews will be held in Oxford on Thursday 10 September

Benefits:

• 33 days’ annual leave, including bank holidays (pro-rata)
• Employer pension contributions up to 7.5%
• Fully employer-funded life assurance
• 24/7 employee assistance programme
• Tax-free home-working allowance
• Family-friendly employer
• Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered)
• Hot-desking facility at Oxford office
• Fully paid-for professional development opportunities

Key responsibilities:

• Producing data to ensure our mailings go to the right people on time
• Communicating data to inform decision making
• Data quality and database management 
• Salesforce Development & support

It is an occupational requirement of this role that you have a clear, personal commitment to the beliefs set out in our Statement of Faith and Doctrinal Position Statement. 

To apply, visit our careers site and complete the short online application, attaching your CV and a covering letter (no more than two pages) summarising why you’re applying, how you meet the person specification, and telling us about your personal Christian journey and church involvement.

Purpose of the Role

The Youth Insights Programme Lead is responsible for leading the effective design, planning and delivery of assigned Youth Insights panels and projects. The role bridges strategic leadership and operational delivery, ensuring that panels are well designed, well facilitated, well coordinated and deliver high-quality insight for partners.

The Programme Lead manages day-to-day partner relationships, leads delivery planning, supports facilitators, oversees programme outputs and ensures young people have a positive, inclusive and meaningful experience.

The role contributes to insight generation and reporting, working within the frameworks and quality standards set by the Programme Manager.

Key Responsibilities

1. Programme Design and Delivery

• Lead the design and delivery of assigned Youth Insights panels, within the methodology and standards set by the Programme Manager.
• Translate partner objectives into clear delivery plans, session structures and participant journeys.
• Develop and adapt session plans, materials and activities for assigned panels.
• Ensure sessions are engaging, inclusive, purposeful and appropriate for young people.
• Lead or support facilitation of Youth Insights sessions as required.
• Ensure delivery remains aligned with agreed outcomes, quality standards and partner expectations.
• Identify practical improvements to delivery and share learning with the Programme Manager.

2. Operational Partner Management

• Act as the primary day-to-day relationship manager for assigned partners.
• Lead operational planning meetings, delivery updates and routine partner communications.
• Manage partner expectations around timelines, outputs, session planning and reporting.
• Maintain strong working relationships with operational partner contacts.
• Identify risks, issues or opportunities in partner relationships and escalate appropriately to the Programme Manager.
• Support strategic partner conversations by providing delivery insight, evidence and learning.
• Where a partner contact holds both strategic and operational responsibilities, act as the primary day-to-day contact while ensuring the Programme Manager retains senior oversight.

3. Insight Generation and Reporting

• Analyse youth feedback and identify key themes, patterns and insights from assigned panels.
• Draft reports, summaries, presentations and recommendations for partners.
• Ensure reports go beyond description and begin to translate youth feedback into meaningful insight.
• Work within the reporting frameworks, standards and templates agreed by the Programme Manager.
• Incorporate quality feedback from the Programme Manager and strengthen outputs accordingly.
• Support the development of case studies, impact stories and evidence of partner value.
• Contribute learning from assigned panels into wider Youth Insights service development.

4. Delivery Quality and Facilitation

• Ensure all assigned programmes are delivered to a high standard.
• Brief, support and coordinate freelance facilitators for assigned sessions.
• Ensure facilitators understand the purpose, method, safeguarding requirements and desired outcomes of each session.
• Monitor delivery quality and participant experience.
• Provide feedback to facilitators and escalate quality concerns where needed.
• Ensure session materials, resources and activities are prepared and appropriate.
• Support consistency of delivery across panels, while adapting appropriately to different partner contexts.

5. Youth Engagement and Inclusion

• Ensure young people are meaningfully involved, listened to and supported throughout their participation.
• Work with the Programme Coordinator to support recruitment, onboarding, retention and engagement.
• Monitor participant experience and respond to issues or barriers to participation.
• Identify gaps in representation within assigned panels and work with the Programme Coordinator and Programme Manager to address them.
• Ensure delivery is inclusive, accessible and responsive to young people’s needs.
• Support young people to build confidence, skills and understanding through their involvement.

6. Programme Coordination and Project Management

• Develop and maintain delivery plans for assigned Youth Insights panels.
• Coordinate timelines, milestones, partner inputs, facilitator availability and reporting deadlines.
• Work closely with the Programme Coordinator to ensure logistics, communications and records are well managed.
• Ensure risks, actions and dependencies are tracked and communicated.
• Support effective use of HubSpot and other systems to manage participant journeys and partner activity.
• Ensure programme information is accurate, up to date and accessible to the team.

7. Team Support and Development

• Support and mentor the Programme Coordinator in relation to assigned programmes.
• Delegate appropriate tasks clearly and support effective workload management.
• Share learning, tools and good practice across the Youth Insights team.
• Contribute to training, reflection sessions and process improvement.
• Support a positive, collaborative and values-led team culture.
• Help build team confidence in delivery, facilitation, insight generation and partner communication.

8. Safeguarding, Compliance and Risk

• Ensure safeguarding, consent, data protection and risk processes are followed across assigned programmes.
• Identify and escalate safeguarding concerns or risks in line with S4TP policies.
• Ensure facilitators and delivery contributors understand relevant safeguarding and compliance requirements.
• Support accurate record keeping and documentation.
• Contribute to risk assessment and mitigation for sessions, panels and partner activity.

Key Relationships

Internal:

• Youth Insights Programme Manager
• Youth Insights Programme Coordinator
• CEO where required
• Wider S4TP team
• Freelance facilitators

External:

• Operational partner contacts
• Strategic partner contacts where appropriate
• Young people and alumni
• Schools, colleges and youth networks
• Delivery partners and stakeholders

Success Measures

Success in this role will include:

• Assigned panels are delivered effectively, safely and to a high standard.
• Partners receive timely, useful and high-quality reports and outputs.
• Young people have a positive, inclusive and meaningful experience.
• Operational partner relationships are well managed.
• Programme delivery runs smoothly, with clear plans, timelines and communication.
• Insight reports demonstrate analysis, themes and recommendations, not just summaries.
• Facilitators are well briefed, supported and consistent in delivery.
• Learning from delivery contributes to wider Youth Insights improvement.

PURPOSE OF ROLE

As part of Caudwell Youth’s five-year strategy to Go National, this role will lead the development and delivery of the organisation’s first online mentoring service.

The Project Manager for Online Services will oversee the pilot, implementation and ongoing management of the programme, ensuring safe, accessible and high-quality support for young people. Working closely with the Deputy CEO and internal teams, the role will shape the future of Caudwell Youth’s digital support offer.

Key Duties

• Lead the pilot and implementation of Caudwell Youth’s national online mentoring programme.
• Manage the digital platform where the online mentoring will take place, ensuring it operates effectively and provides a user-friendly service.
• Working in conjunction with internal teams to develop evaluation and evidence outcomes of the pilot.
• Oversee the day-to-day delivery of the online mentoring programme, ensuring safe, consistent and effective support for young people.
• Understand and analyse user journeys, using the data and insight to shape current programmes and ensure continuous improvement of online services.
• Identify opportunities to expand reach and accessibility for young people who may face barriers to in-person support.
• Ensure robust safeguarding practices within digital mentoring environments with support from Deputy CEO.
• Ensure the programme provides consistent, safe and effective support for young people.
• Monitor programme performance and contribute to evaluation and reporting for internal learning and funders.

Coordination & Development

• Develop processes, guidance and resources to support safe and effective online mentoring.
• Develop and coordinate collaboration with stakeholders
• Carry out user research and usability testing with young people and mentors to continuously improve the service.
• Support the recruitment, onboarding and training of volunteer mentors delivering online mentoring.
• Provide guidance and support to volunteers to ensure they feel confident delivering mentoring in a digital environment.
• Develop and maintain risk management processes specific to online delivery.

Partnership & Liaison

• Communicate technical requirements and flag any issues to the online mentoring platform provider, to ensure the platform supports safe and effective service delivery.
• Collaborate with the team, and stakeholders in the design phase on the platform

General

• Undertake and identify training as required and take a positive approach to personal development.
• Fulfil the duties and responsibilities of an employee as regards to Health and Safety at Work, including own safety and self-management.
• Undertake any other reasonable tasks deemed necessary.

Experience & Skills (Essential):

• Experience delivering or managing online or digital services, ideally within a support, education or youth-focused environment.
• Experience managing projects from development through to implementation, including coordinating multiple stakeholders.
• Experience supporting, coordinating or supervising volunteers or frontline staff.
• Strong communication and organisational skills, with the ability to coordinate teams and manage competing priorities.
• Ability to work collaboratively with technical teams (developers, designers or platform providers) with an understanding of user experience and accessibility.
• Experience carrying out user research or usability testing, and gathering data, feedback and evaluation to review and improve services.
• Ability to develop and implement processes and systems to support effective programme

Experience & Skills (Desirable):

• Experience working with young people, mentoring programmes, or wellbeing services.
• Knowledge of digital safeguarding and managing risk in online environments.
• Experience developing or launching new services, pilots or programmes.
• Experience working within a charity or non-profit organisation.
• Experience delivering or supporting national or remote services.

Why Work For Us

We are an experienced team that are dedicated to improving the lives of the young people we support.

Benefits:

• Flexible working
• Hybrid – working from home and in the community
• Private Healthcare (including Employee Assistance Programme and extended counselling sessions)
• Life Insurance
• Group Personal Pension with a 5% employer contribution and Salary Sacrifice Scheme
• 25 days annual leave (FTE) plus bank holidays, plus charity closure between Christmas and New Year
• Extra paid day off on your birthday
• Paid day off for volunteering in your community
• Training opportunities to support your personal development
• Employee discounts on everyday goods and services
• Being part of a passionate and dedicated team

Caudwell Youth is committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks in accordance with the Codes of Practice for all. Having a criminal record will not automatically exclude applicants.

As an organisation supporting young people with care experience, with mental health and those at risk of criminal exploitation and offending, we are keen to receive applications from those with lived experience. For those who are care experienced, we will guarantee an interview.

We actively seek to bring diverse perspectives and experience, and especially welcome applications from disabled people and those from Black, Asian, Minority Ethnic backgrounds and LGBTQIA+.

We can’t fix issues like poverty, inequality, health and climate change alone. We are fully conscious of the scale of the challenge that faces the country and the urgent need to respond. That’s why the School for Social Entrepreneurs exists, to empower and equip people with entrepreneurial ideas and solutions to grow the social economy. The social economy is a movement of organisations and enterprises that prioritise people and planet. Together, we are committed to tackling the greatest social and environmental challenges of our time.This is a new and exciting role at a significant time of growth for the School for Social Entrepreneurs. In the coming year. we are developing new programmes, working with leaders who are developing small community led social and environmental projects as well as leading larger charities and social businesses developing social investment and housing solutions.

We’re not a traditional funder. Our grants tend to be small, but they punch above their weight, helping social and environmental entrepreneurs take the next step to grow their organisations. Our grants run alongside learning programmes, challenging and supporting leaders. We’re innovative in how we do this, through both traditional and enterprise grants. We lead on Match Trading™, a grant that challenges leaders to grow their trading income, and we are working on further grants innovations.

You will work with our Grants Team, Project Co-ordinators and Assessment Lead to develop and support grant management across a range of programmes. Your role will be to lead on specific programmes, including supporting assessment, onboarding and grant management. You will ensure that grantees are fully supported to manage their grants and ensure that grant management is compliant, auditable, efficient, and timely. You will support the development of grant policies and processes, writing grant paperwork and documentation, overseeing payments, and reporting to the wider Programmes Team and others about our work.

You don’t need to have managed grants before, but you do need to have a good understanding of a wide range enterprises and charities, gained through experience of training, business consultancy or development support. You will have a good understanding of business models, legal structures and financial systems that social and environmental organisations and community run and owned businesses may use. You will need to understand social enterprise finances, be able to read accounts, budgets, cashflows and have a good knowledge of social enterprise income streams.

We need someone who understands how hard it is to start up and grow social and environmental enterprises and can support people from diverse backgrounds in managing their grant, finances and growing their business.

Are you up for the challenge?

Interviews: Friday 18th and Friday 25th September (online)

Context of Role

2wish support anyone affected by the sudden and unexpected death of a child or young person
aged 25 and under. We are an All-Wales and part England charity providing immediate
casework support, as well as ongoing aftercare services including counselling, alternative
therapies, play therapy, support groups, support events and a respite cottage.
The post holder will provide immediate and ongoing emotional and practical support to families
affected by the sudden and unexpected death of their child or young adult.

Main Duties

1.0. Service:
1.1: To initiate immediate support for a caseload of families whose children and young people aged 0-25
have died suddenly and unexpectedly across the region
1.2: To contact all families within 24-48 hours of the referrals by telephone
1.3: Complete an initial assessment of families' needs to identify and plan the support as required in line
with safeguarding and risk reduction
1.4: Offer emotional support and advice to a case load of families through home visits and ongoing
weekly telephone calls
1.5: To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising
formal support such as counselling, complementary therapy or play therapy, subject to consent from the
bereaved individual
1.6: To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other
healthcare professionals to raise awareness of and promote referrals into the charity
1.7: To liaise with other professionals working alongside the family to provide a holistic and multi-agency
approach to support
1.8: Attend relevant forums within the area
1.9: To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on
the use of the bereavement boxes, referring into the charity and bereavement awareness
1.10: To monitor the use of the memory boxes and ensure families have been offered a memory box
1.11: To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for
bereaved individuals to use as required
1.12: Facilitate debriefs within professional settings following a traumatic or sudden death of a child or
young person
1.13: To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
1.14: To signpost and/or refer to other agencies as required that can provide support as needed
1.15: Cover members of the support team for annual leave and/or sickness
 

General

2.1: To be responsible for organising own work agenda, time management and administration
2.2: To show respect and sensitivity for the cultural and religious beliefs of families
2.3: To undertake learning opportunities and seek them out for the team
2.4: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
2.5: To attend weekend and evening community events in support of the charity as necessary
2.6: Participate as and when required in team meetings and one-to-one meetings, and undertake,
as appropriate, courses/training/other developmental activities, which is relevant to the role
2.7: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties
and performance over the period.
This role is subject to a DBS check.

Context of Role

2wish support anyone affected by the sudden and unexpected death of a child or young person
aged 25 and under. We are an All-Wales and part England charity providing immediate
casework support, as well as ongoing aftercare services including counselling, alternative
therapies, play therapy, support groups, support events and a respite cottage.
The post holder will provide immediate and ongoing emotional and practical support to families
affected by the sudden and unexpected death of their child or young adult.

Main Duties

1.0. Service:
1.1: To initiate immediate support for a caseload of families whose children and young people aged 0-25
have died suddenly and unexpectedly across the region
1.2: To contact all families within 24-48 hours of the referrals by telephone
1.3: Complete an initial assessment of families' needs to identify and plan the support as required in line
with safeguarding and risk reduction
1.4: Offer emotional support and advice to a case load of families through home visits and ongoing
weekly telephone calls
1.5: To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising
formal support such as counselling, complementary therapy or play therapy, subject to consent from the
bereaved individual
1.6: To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other
healthcare professionals to raise awareness of and promote referrals into the charity
1.7: To liaise with other professionals working alongside the family to provide a holistic and multi-agency
approach to support
1.8: Attend relevant forums within the area
1.9: To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on
the use of the bereavement boxes, referring into the charity and bereavement awareness
1.10: To monitor the use of the memory boxes and ensure families have been offered a memory box
1.11: To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for
bereaved individuals to use as required
1.12: Facilitate debriefs within professional settings following a traumatic or sudden death of a child or
young person
1.13: To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
1.14: To signpost and/or refer to other agencies as required that can provide support as needed
1.15: Cover members of the support team for annual leave and/or sickness

General

2.1: To be responsible for organising own work agenda, time management and administration
2.2: To show respect and sensitivity for the cultural and religious beliefs of families
2.3: To undertake learning opportunities and seek them out for the team
2.4: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
2.5: To attend weekend and evening community events in support of the charity as necessary
2.6: Participate as and when required in team meetings and one-to-one meetings, and undertake,
as appropriate, courses/training/other developmental activities, which is relevant to the role
2.7: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties
and performance over the period.
This role is subject to a DBS check.

Immediate Support Coordinator – Northwest Wales - Part-time 22.5 hours per week - Welsh speaker preferred

Context of Role

2wish support anyone affected by the sudden and unexpected death of a child or young person
aged 25 and under. We are an All-Wales and part England charity providing immediate
casework support, as well as ongoing aftercare services including counselling, alternative
therapies, play therapy, support groups, support events and a respite cottage.
The post holder will provide immediate and ongoing emotional and practical support to families
affected by the sudden and unexpected death of their child or young adult.

Main Duties

1.0. Service:
1.1: To initiate immediate support for a caseload of families whose children and young people aged 0-25
have died suddenly and unexpectedly across the region
1.2: To contact all families within 24-48 hours of the referrals by telephone
1.3: Complete an initial assessment of families' needs to identify and plan the support as required in line
with safeguarding and risk reduction
1.4: Offer emotional support and advice to a case load of families through home visits and ongoing
weekly telephone calls
1.5: To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising
formal support such as counselling, complementary therapy or play therapy, subject to consent from the
bereaved individual
1.6: To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other
healthcare professionals to raise awareness of and promote referrals into the charity
1.7: To liaise with other professionals working alongside the family to provide a holistic and multi-agency
approach to support
1.8: Attend relevant forums within the area
1.9: To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on
the use of the bereavement boxes, referring into the charity and bereavement awareness
1.10: To monitor the use of the memory boxes and ensure families have been offered a memory box
1.11: To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for
bereaved individuals to use as required
1.12: Facilitate debriefs within professional settings following a traumatic or sudden death of a child or
young person
1.13: To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
1.14: To signpost and/or refer to other agencies as required that can provide support as needed
1.15: Cover members of the support team for annual leave and/or sickness

General

2.1: To be responsible for organising own work agenda, time management and administration
2.2: To show respect and sensitivity for the cultural and religious beliefs of families
2.3: To undertake learning opportunities and seek them out for the team
2.4: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
2.5: To attend weekend and evening community events in support of the charity as necessary
2.6: Participate as and when required in team meetings and one-to-one meetings, and undertake,
as appropriate, courses/training/other developmental activities, which is relevant to the role
2.7: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties
and performance over the period.
This role is subject to a DBS check.