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Administration support officer jobs in charnwood, essex

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Closing in 2 days
Planning Aid Wales, Remote
£24,000 per year
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£35,700
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Closing in 5 days
AMMF, Stansted, Essex (On-site)
£35,000 to £40,000 per annum
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Page 2 of 4
Remote
£24,000 per year
Part-time (6 hours a week)
Permanent
Job description

You will act as the first point of contact for members of the public, taking and triaging enquiries, preparing responses, and referring more complex cases to our network of trained planning volunteers. Your work will directly help people understand and navigate the planning system in Wales.

This is a part-time, home-based role that offers flexibility and purpose. Full training and response templates will be provided.

· Respond to phone and email enquiries to the Planning Aid Wales Helpline.

· Record enquiry details, assess eligibility and decide on next steps.

· Draft email responses to basic enquiries (with training and templates provided).

· Refer eligible cases to volunteers and monitor their progress.

· Close case files and prepare quarterly Helpline activity reports.

 The ability to speak and write in Welsh is highly desirable.

CVs will not be accepted.

Application resources
Posted by
Planning Aid Wales View profile Organisation type Registered Charity Company size 1 - 5
Posted on: Tuesday, 27 May 2025
Closing date: 16 June 2025 at 17:00
Tags: Advice / Information, Volunteering Management, Customer Service, Engagement / Outreach

The client requests no contact from agencies or media sales.