Administrative Assistant Operations Jobs
Job Title: Assistant Shop Manager, Guildford
Salary: £23,400 per annum
Team: Retail
Hours: 37.5 hours
Location: Guildford
About Shooting Star Children’s Hospices
We have an exciting opportunity for an Assistant Shop Manager to join our team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.
It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.
About the role
Your key purpose will be, in the absence of and alongside the Shop Manager, to manage a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures
About you
This role requires experience of assisting in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.
You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities.
The post holder must be able to work their contracted hours across the 7-day working week.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.
Closing Date: Friday, 29th August
Interview Date: Friday, 13th September or before
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Team: Operations Location: Remote working, initial training in London Duration: Mid Oct 2024 to early April 2025 Reporting to: Head of Operations and Service Development Hours of work: 4 hours per day between 10.00am and 2.00pm (with some flexibility); Saturdays and Sundays Salary: £15.75 per hour
About you
We're seeking an exceptional individual with the ability to work independently, with a practical, caring approach to join us in providing vital support for our guests.
As a Guest Services Assistant, your primary responsibility is managing referrals to our night shelters during weekends. You'll directly communicate with guests over the phone and SMS inviting new guests to our night shelters. night. Your goal is to ensure our shelters are full and as many guests as possible can access our services during the winter.
We embrace diversity and welcome individuals with diverse backgrounds, including those with lived experiences of homelessness. While experience in the homelessness sector is desirable, a compassionate and flexible approach, coupled with an understanding of the needs of people experiencing homelessness, is essential
What you will do as part of our team:
Job spec
Service Coordination
- Work closely with the Operations team to maximize occupancy in our winter night shelters.
- Ensure our winter services are fully occupied each night, prioritizing guests on the waiting list according to Glass Door's policies.
- Summarise daily activity from our guest management system into an email report, highlighting any incidents or issues.
Data Management
- Provide insights for service delivery improvements based on your operational experience. Maintain accurate and secure records of data logs.
Guest Interaction
- Communicate sensitively and compassionately with guests, explaining key information about our services through phone, email, or text.
- Invite new guests to our services over the phone, directing them to arrive that evening. Manage guest inquiries, referring them to appropriate personnel within Glass Door.
General
- Perform job duties in alignment with Glass Door's Equal Opportunities Policy. Fulfil other duties relevant to the role as reasonably required.
Person Spec
Essential
- Ability to work remotely and independently.
- Strong communication skills, especially with vulnerable adults, through various channels. Proficiency in Microsoft Office and IT skills.
- Strong organizational and time-management skills.
Desirable
- Lived experience of homelessness.
- Fluency in additional languages such as Polish, Romanian, Arabic, Spanish, French, Bulgarian, Russian, or Tigrinya.
- Experience with Salesforce or similar CRM platforms. Familiarity with the principles of trauma-informed care.
- Understanding of the needs of people experiencing homelessness or similar marginalised groups.
The client requests no contact from agencies or media sales.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Volunteer Assistant will support the Volunteer Manager in daily operations related to the management and coordination of volunteers. This role is crucial for maintaining the efficiency and effectiveness of our volunteer programmes, contributing to our mission of serving Humanity.
This position is open to both full-time and part-time applicants.
About the Role:
- Assist with the development and maintenance of volunteer application packs.
- Support the recruitment of volunteers across the organisation.
- Ensure accurate record-keeping of volunteer information in compliance with the Data Protection Act and GDPR.
- Lead on organising and managing volunteer involvement in events and activities, ensuring effective briefing and debriefing.
- Network with external institutions such as schools, colleges, and community organisations to expand the volunteer pool.
- Monitor and ensure the health and safety of volunteers during campaigns and activities.
About You:
To be successful in this role, you will need:
- Experience handling sensitive information, knowledge of confidentiality best practices, GDPR compliance, and safeguarding protocols.
- Experience working in a diverse team.
- Ability to supervise, mentor, and motivate volunteers or staff, ensuring high levels of engagement and performance.
- Good interpersonal, communication skills with an approachable personality with stakeholder (internal and external).
- Excellent time management, reliability, and organisational skills, proven ability to manage multiple tasks simultaneously.
- Ability to develop and maintain strong relationships with key stakeholders, enhancing collaboration and program success.
Why you should apply:
Join Muslim Aid as a Volunteer Assistant and support the Volunteer Manager in managing and coordinating volunteers. Your role will be key to maintaining our volunteer programmes' effectiveness, directly contributing to our mission of serving humanity. If you’re passionate about making a difference and want to work in a values-driven environment, this role is for you.
Benefits you will enjoy working for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION
Job Title: Bank Retail Assistant
Team: Retail
Salary range/pay band: £14.74 per hour
Reports to: Head of Volunteer Development and Retail
Direct reports: n/a
Hours: Ad hoc as required
Location: Allocated shop
Introduction to Shooting Star Children’s Hospices
Shooting Star Children’s Hospices
Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families.
It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.
Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally. We have a reputation for delivering high quality care. We have a CQC rating of ‘Outstanding’
Introduction
Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.
Part 1: Job Profile
a) Main purpose of job
In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.
Decision Making Authority
The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)
The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.
The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.
Essential and desirable skills and experience
Essential
• Experience in either retail or charity retail.
• Administrative/cash handling experience
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
Desirable
• Experience of managing a team of volunteers or staff.
b)Scope of job
The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.
1. Customer service
2. Processing and pricing of donations
3. Merchandising, display and promotion of stock and housekeeping
4. Sales and financial reporting
5. Coordination of volunteer team
Part 2: Main duties and key responsibilities
a) Customer Service – 25%
• Dealing with customer queries and complaints courteously and effectively
• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints
• Ensure that any refunds are processed in line with SSCH refunds policy
• Ensure that the advertised trading hours of the shop are adhered to
• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly
b) Processing donations – 25%
• Process all donations as soon as possible, prioritising Gift Aid and high value items
• Prepare and clean items appropriately for display
• Oversee the recycling and arranging of collections
• Promote Gift Aid is at all available opportunities
• Ensure that the ongoing need for donations is publicised
• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation
• Ensure that stock is properly managed and rotated in accordance with latest guidance
• Identify high value or specialist items that may need to be sold in another capacity
c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%
• Ensure that all merchandise is displayed attractively and that the window display is eye-catching
• Ensure that there are high standards of cleanliness and tidiness in all areas of the shop
• Publicise promotions and special events
• Support and promote Corporate events as required
• Purchase consumables and stock items in a timely manner
d) Sales and financial reporting – 10%
• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated
• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this
• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance
• Ensure that the till procedures are always followed by volunteers
• Ensure that issues affecting trade are monitored and communicated
• Ensure trading standards regulations are complied with
• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues
• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept
• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide
e) Coordination of volunteer team – 20%
• Ensure that volunteers are fully briefed on shop priorities and performance
• When required roster the volunteer team to ensure maximum productivity
• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best
• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate
f) Other duties
• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.
• The post holder will be required to apply for a Disclosure and Barring Service check
• The post holder must live within the area of work
g) Mandatory Criteria
1. Other duties
The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.
2. Professional Codes of Conduct
The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.
3. Health and Safety
Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.
4. Mandatory Training
The post holder will attend all mandatory training relevant to their role
5. Our values and behaviours
Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals.
Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect – We will treat each other with the utmost respect.
Integrity – We will be open, honest and transparent in all that we do.
Diversity – We will respect individuality and ensure inclusion and fairness to all.
Excellence – We will strive for excellence in all that we do.
Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.
Part 3: Person specification: Qualifications, experience and skill levels
a) Qualifications
Essential
• 5 GSCE’s A-C or equivalent including Maths and English
• Car driver/owner with full clean license
Desirable
• Retail or customer service qualification
b) Experience
Essential
• Experience in retail or charity retail either as a volunteer or employee.
• Administrative/cash handling experience
Desirable
• Experience of managing a team of volunteers or staff.
c) Knowledge and Skills
Essential
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
d) General attributes
Essential
• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team
• Is organised and methodical and able to multi-task
• Works well in a team and on own initiative
• Is able to build good relationships with others
• Is flexible and willing to undertake varied responsibilities as part of a team
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.
Causeway supports marginalised and vulnerable people to recover from trauma and develop safe and fulfilling futures. Our modern slavery and crime reduction services include safe houses, outreach, community programmes, holistic crisis interventions and signposting into counselling, training and employment. We drive change nationally through research, campaigning and strategic partnerships. Causeway’s four crime reduction services provide crime and violence reduction programmes for those committed to breaking their cycle of criminality. Our trauma-informed approach to supporting those who commit crime has proved successful in reducing rates of reoffending, which not only benefits the individuals involved, but reduces the number of victims and creates a safer society for all.
How this role fits into the vision and objectives of Causeway
This is an exciting role that requires high levels of competence in administration, communication and collaboration. The role is to provide personal administrative support to the CEO and SLT and be the first point of contact for external enquiries to the Charity; Helping to maintain high service standards, contractual obligations and to aid effective communication throughout the charity. The role covers a broad range of activities across all areas of Causeway. To be successful in this role, you should be well organised, have great time management skills and be able to act under your own initiative.
Responsibilities:
- Manage and maintain the CEO’s schedule, appointments and travel arrangements
- Assist the CEO in collation and submission of their expense claims.
- Conduct research as required to prepare the CEO and Senior Leadership Team (SLT) for key meetings ensuring they are adequately briefed.
- Co-ordinate and arrange the fortnightly Senior Management Team (SMT) meetings and any additional SMT meetings that may be required.
- Co-ordinate and arrange the Board of Trustees annual meeting schedule.
- Co-ordinate and arrange Board Subcommittee meetings and any exceptional meetings that may need to be called for governance purposes.
- Provide minute taking and administrative support to Senior Management Team meetings
- Provide minute taking and administrative support to Trustee meetings and supporting committees, including co-ordinating the agenda setting process, collation of papers and liaison with the Chair of the Board and Company Secretary.
- Review and process any Trustee expenses incurred due to meeting and event attendance.
- Answer and manage all incoming enquiries on the Causeway external phone line and information@ email address.
- Liaise with the SMT and wider team to ensure all incoming enquiries are responded to and actioned accordingly.
- Support the COO in the monitoring and evaluation of service information, through the collation of quarterly data across all departments.
- Support the COO in the wider service improvement agenda through the production of project management templates and data monitoring.
- Where necessary, provide administrative support to the SLT in the gathering of case studies or data for the purpose of report production for external stakeholders such as commissioning bodies.
- Support the SLT in working groups/service projects through administrative support and action logging within project meetings.
- Any other duties that are commensurate with the role.
The client requests no contact from agencies or media sales.
We are seeking a highly organised, proactive, and efficient Executive Assistant to provide comprehensive administrative and secretarial support to the Chief Executive, Board of Directors, and Executive Team at YMCA Leicestershire.
The successful candidate will play a key role in ensuring the smooth running of both internal and external operations and supporting various projects and initiatives across the organisation
Key responsibilities will include:
- To support the Chief Executive in the day to day servicing of all relevant committees/meetings both internal and external including AGM, Board, Resources Committee, sub committees and any other meetings relevant to the role.
- To assist the Chief Executive and Executive Team with the preparation of funding applications, official documents and key events.
- Contribute to the overall development of YMCA Leicestershire, including playing a lead role in specific projects as agreed with the Chief Executive and Executive Team. These projects may cover the work of all departments within the organisation.
- To work with the Chief Executive and Deputy Chief Executive on the procurement of legal, audit and insurance services.
- General executive administration
About you:
The ideal candidate would possess a blend of key personal and professional qualities to effectively support the Chief Executive and Executive Team at YMCA Leicestershire. The characteristics that would be essential include being:H
- Highly organised with the ability to multitask and manage competing priorities.
- Proactive and self-motivated
- Discreet and trustworthy
- Strong communication skills, both written and verbal.
- Detail orientated
- Adaptable and flexible
- Problem solver
To succeed in the role of Executive Assistant, your key qualifications/skills will include:
- Business Administration Qualification Level2/3
- Proven experience in an executive assistant or similar role.
- High attention to detail and the ability to work under pressure to meet deadlines.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Knowledge of governance and compliance processes in the charity sector is desirable but not essential.
- A proactive and flexible approach to work, with the ability to work independently and as part of a team
Benefits include: A generous 33 days of annual leave, including bank holidays, Birthday Leave, Service Leave, Pension and Health Cash Plan, Company Sick Pay Scheme, Blue Light Discount Card, Eden Red Discount Scheme, Free Gym Access, Menopause Welfare Leave and complimentary tickets to the Y Theatre.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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JOB DESCRIPTION
Job Title: Book-Keeper/administrative responsibilities /HR
Part-time: 21 hours per week
Reports to: Director
Salary: 27,500 PA for full-time (pro rata salary)
Job Purpose:
The Bookkeeping/admin role include Managing and coordinating monthly reporting, budgeting and reforecast processes. Answering the telephone, ordering stationary. Providing back office services such as accounts payable, collection of time sheets and payroll. Monitoring cash flow, petty cash handling, paying invoices, communicating with local government finance team, HR and funding application /budgets and monitoring.
Experience of working in a medium size charity and can be work as part of a team friendly cooperative.
Key Responsibilities:
Bookkeepers are responsible for several duties related to managing financial records these responsibilities may include:
· Processing payments, invoices, income and receipts and entering data into accounting software (QuickBooks online) or databases then filing hard copies
· Preparing financial statements showing organisation income and expenditure
· Paying vendor invoices and tracking bank account balances
· Completing VAT returns (if related)
· Verifying the accuracy of business accounts and alerting the management of errors
· Recording any inconsistencies to help the Accountants reconcile inaccuracies
· Developing monthly financial statements including cash flow, profit and loss and balance sheets
· Work with purchasing to enter all PO driven invoices.
· Track employee purchases – ensure appropriate use of company credit cards.
· Work with and support Leadership Team to ensure all expenses are tracked and costs reduced
· Prepare weekly financial reports and correspondence for internal or external review
· Identify opportunities for increased efficiency, enter data for divisional budget and expenses for reporting to Leadership Team.
· File and sort documents (paper and electronically, creating consolidated reports when necessary)
· Various accounting, journal entries, and inventory adjustments.
· Set up and disposal of assets, maintain depreciation schedule
· Preparing employee wages
· Managing employee expense claims
· Helping the with administrative duties and preparing yearly accounts
· Responsible for timesheets, correct or address any payroll changes on weekly basis.
· Give out payslips, email payslips, input on-line banking and advise when submitted for approval.
· Monitor payroll on a weekly basis for any payroll deductions etc
· Prepare payroll & government returns and remittances and payments including HMRC.
Health and Safety and Human Resources:
· Reviewing charities policies and procedures, assisting manager to understand and implement these policies with their staff, to maintain the HR and Safe portals.
· Additionally, work will need to be done to improve the already systems in place
· Attending meetings & note taking
· Ensure all staff are compliant with compulsory CPD, and maintaining up to date records
· Ensuring device policies, mobile phone & laptops, are signed and uploaded onto HR for all staff in possession with a device
· Support recruitment of new staff and lead induction process
· Ensure all new starters and leavers complete all the required paperwork, and that department managers have uploaded the relevant paperwork onto the relevant system
· Human Resources include processing DBS updated
· Manage employee pension plan.
· Maintain vacation, sick leave and attendance records.
· Maintain list of employees.
This Job Description and Person Specification reflect the duties of the post as they exist at this time and may be subject to change based on the needs of the organisation. The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required.
PERSON SPECIFICATION
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinates and assists the Lifelong Family Links with annual budget preparation process including preparation of accounting and personnel reports, document compilation and analysis, and data management.
To take part assigned operations to achieve goals within available resources; plans and development of the organisation; reviews progress and suggest changes in law as needed to Director
Participates in the development of short and long range plans; gathers, interprets, and prepares data for Director, reports and recommendations; coordinates department activities with other departments and agencies as needed.
Reviews and evaluates programs and services to determine how well they meet the legal requirements intent of the charity.
Support grant programs; prepares grant applications. Conducts operational effectiveness reviews and/or management audits to ensure functional or project
Skills/Experience Required :
· AAT qualified
· Previous book-keeping experience essential
· Microsoft Office suite – Excel
· QuickBooks online
· Working for a charity experience
· Funding applications experience
Our Aims Lifelong Family Links will work in partnership with children/young people and adults with a disability, their carers and relatives
Application deadline: 21 September 2024
Interview dates: 29 October (final)
Starting date: To be confirmed
About Oak Foundation:
Oak Foundation commits its resources to address issues of global, social, and environmental concern, particularly those that have a major impact on the lives of the disadvantaged. Through our grant-making, we support others to make the world a safer, fairer, and more sustainable place to live. With offices in Europe, India, and North America, we make grants to organisations in approximately 40 countries worldwide.
Background:
All women and girls should be safe, free, and have an equal chance to thrive. Yet, every day, women experience violence and discrimination and are denied the freedom to decide how they will live. This undermines their health, safety, dignity, and independence. We find inspiration and hope in strong and vibrant movements, built, and led by women, which are transforming lives and communities across the world. Their shared purpose and collective power are advancing a more just world – in ways that protect human rights and the future of our planet.
Supporting these movements to live, breathe, strengthen, and grow – by enabling women’s agency, leadership, and capacity – is at the heart of what we do. In addition to a deep commitment to advancing women’s rights, our culture is characterised by collegiality, mutual support, high expectations, and laughter. Read the IAWP strategy for more details.
In addition, Oak Foundation and its Trustees support several other areas of interest to create a safer, fairer, and more sustainable world through engaging grant-making programmes. We strive to live the values we work to advance.
We are currently recruiting a Programme Assistant and Executive Assistant to manage a portfolio of grants and contribute to the implementation of the IAWP strategy. In addition, this Programme Assistant and Executive Assistant will support London-based Trustees by managing their schedules, arranging travel, and processing discretionary grants. The role of the Programme Assistant and Executive Assistant is essential in maintaining the seamless operations and success of our foundation.
Executive Assistant to London based Trustees (approximately 30%)
- Processing discretionary grants for Trustees by liaising with the organisations identified to receive grants, collecting necessary documentation, and coordinating with Oak grant management team
- Assisting the Trustees with external contacts, including prioritising correspondence and phone inquiries, drafting responses as necessary, and managing workflow emerging from these contacts
- Scheduling and coordinating Trustee appointments, meetings, and travel itineraries, including the preparation of background materials, arranging meetings and events, and ensuring appropriate follow-up of decisions and agreements
- Supporting Trustees in various boards and committees, including all aspects of preparation and follow-up
Support to the Issues Affecting Women Programme team (approximately 70%)
- Grant-making: Master grant-making tools, especially the grant management system (i.e. database) to facilitate team management of the grant-making process. Develop a deep understanding of the grant portfolio to support execution of the overall strategy.
- Communications: Work with the Communications Department to prepare and pull together material for presentations, briefings, and background material as required. Work with the team and director to manage a communications plan for the programme. This may include preparing and coordinating material and presentations for board meetings, events, meetings, and team calls. It may also include drafting and preparing communication updates, including programme newsletters.
- Scheduling: Manage the Director’s and team’s schedule and movements, including coordinating all activities, arranging meetings, and coordinating travel including applying for visas, and booking planes/trains/accommodation/developing an itinerary. Help track and support meeting deadlines.
- Team calendar: Maintain overall team calendar for planning purposes.
- Administration: Provide administrative support to the team (and office when requested): organise and maintain files, submit expenses, and log documents with response deadlines. Other administrative tasks as assigned.
- Meetings: Attend various meetings with internal and external parties; take notes and follow up on action points as required.
- Routine correspondence: Draft routine correspondence, including various programme reports and other briefings.
- Contracts and payments: Provide support in drafting contracts and payments, and liaise with third party providers on various issues. Maintain a roster of consultants and keep a record of staff satisfaction with work completed.
- Events planning: Coordinate team training activities and meetings including: organising invitations to participants and room set up (table, chairs, flipcharts, video equipment); providing video call information; ensuring presentations are in the right format; and organising lunches, booking restaurants, pick-ups, and other logistics. Provide other back-office support as needed.
- Recruitment: When recruitments take place, follow-up with candidates at all stages of the process in liaison with the HR team.
Other support tasks including:
- Performing reception duties by meeting and greeting visitors for the Trustees and the IAWP programme
- Advising staff visiting from other offices about arrangements for visiting London (e.g., hotels, restaurants, booking meeting rooms) for Trustees and IAWP related visits
- Setting up the office for newcomers in IAWP team: arranging desks, IT devices, and stationary etc
- Acting as back up to others in the London office for office management tasks (i.e., performing reception duties, liaising with office concierge, and setting up offices for newcomers, etc).
In addition to your main duties, you will be required to carry out such duties consistent with your position as required.
Position requirements
- University degree or equivalent experience
- Approx. 5 years in a comparable role
- Excellent organisational skills, high level of discretion, and attention to detail
- Advanced fluency / first-language level knowledge of English, additional languages a plus
- Polyvalent, enjoy working on multiple projects, and able to juggle competing priorities
- Can do attitude, positive, and resourceful
- Be results-oriented, and prompt to anticipate needs, proactive
- Ability to work independently and under pressure
- Commitment to the continuous improvement of personal and organisation-wide results
- Team player and enjoy working with multi-cultural teams across the globe
- Good with numbers and budgets
- Ability to manage and adapt to rapidly evolving communication and document management technologies
- Experience with database programmes, and proficient in Microsoft Office Suite
- Dynamic personality with a sense of humour
- Committed to Oak’s organisational values
NOTE: the cover letter should be succinct and address the following points:
Your reasons for applying to this position, addressing both the programme assistant as well as executive assistant components
Your interest in issues affecting women
The administrative, organisational, and communications skills you would bring to the role
Demonstration of your commitment to Oak’s organisational values
Applicants must have the right to legally live and work in the UK.
By submitting your application, you confirm that you have read and understood Oak’s job applicant’s data privacy notice.
Oak Foundation is committed to safeguarding and promoting the welfare of children, as detailed in our child safeguarding policy. We expect all staff to sh
The client requests no contact from agencies or media sales.
Summary
- Answering enquiries and advising readers on sources in the Library.
- Supervising visitors to the Library including researchers, maintenance contractors and tour groups.
- Cataloguing and classifying a range of printed books, including rare books and more complex modern material.
- Demonstrable commitment to a career in library work
- Experience of working in a public service environment
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As part of our Finance team, you will report to the Head of Finance, supporting with the smooth function of finance operations across all teams at Storyhouse.
You will be responsible for supporting with the preparation of the management accounts, ownership of the sales order process and credit control, ownership of the cash book, and supporting other tasks, as well as ad hoc duties across the Finance team.
This is a role that requires knowledge of basic accounting principles and the ability to problem solve.
The role also requires a high degree of cross-team-working, so you must be comfortable acting as a champion for the Finance team and working closely with other stakeholders across the organisation.
Storyhouse is one of the UK’s foremost cultural charities, incorporating a library, theatres and a cinema. We are also an acclaimed theatre producer.
The client requests no contact from agencies or media sales.
Membership Assistant
Ref: LL/24/07
Part-Time
£26,199.90 - £30,566.55 per annum (pro-rata) plus benefits
St James’s Square, London SW1
Hours: 21 hours per week (Thursday, Friday, Saturday 9.30am-5.30pm)
About The London Library
For 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million books, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word. We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity.
About the role
We are seeking a Membership Assistant to join our dedicated Member Services team. In this pivotal role, you will:
· Be responsible for our front reception desk
· Ensure members, visitors and callers are received and addressed in a welcoming, helpful and professional manner
· Assist with membership administration and services
· Create a memorable experience for our guests through selling merchandise, issuing ID passes or organising tours and carrying out inductions
· Always deliver high quality service standards at all times
About you
You are an enthusiastic professional with:
· A formal qualification in a relevant discipline or qualified by experience
· A high level of numeracy and literacy
· Experience of general office administration and customer-service environments
· Excellent communication, interpersonal and organisational skills as well as an eye for detail
· Flexibility to work occasional evenings and weekends on a rota basis
Personal attributes include:
· Being pleasant, approachable, and helpful, even under pressure
· A willingness to adapt and assist with various tasks as needed
Why Join Us?
The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific adjustments and access needs can be discussed to make this role suitable for you.
If you have the expertise to deliver a great member experience and are passionate about using your skills to contribute to the development of The London Library, we want to hear from you!
Please note: We can only consider candidates with the current right to work in the UK.
To Apply
Please visit our website & complete an application form including the Library's equal opportunities monitoring form.
Supporter Care Assistant
Salary: £13,650 (FTE of £22,750)
Contract type: Permanent
Working hours: Part time, 21 hours a week
Location: Norfolk Wildlife Trust, Bewick House 22 Thorpe Road, Norwich, Norfolk, NR1 1RY
Norfolk Wildlife Trust are seeking a Supporter Care Assistant to provide administrative support and customer service in the Trust’s membership and supporter care team.
We are seeking a well organised, self-motivated individual to provide administrative support and customer service in the Trust's membership and supporter care team for 21 hours a week, with days to include Mondays and Tuesdays, based at the Trust's Norwich HQ.
The successful candidate will have administrative experience, IT skills across Microsoft Office packages, and the ability to communicate effectively with members and supporters by telephone and email. Experience of using a CRM database will be an advantage.
The Supporter Care Assistant will be line-managed by the Membership Services & Data Manager, and form part of a job share with the existing 2 days per week postholder. The role also receives supervision and support from other roles in the team, and will work with volunteers.
The closing date for receipt of applications is Friday 27 September 2024.
Applications received after that date will not be considered.
Interviews are likely to take place on Friday 11 October 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
Please complete the application form, monitoring form, and provide your CV along with a cover letter (maximum 2 pages) that demonstrates how you meet the requirements outlined in the person specification.
To be an effective lead on HR related matters, supporting the CEO and Management team, ensuring it is well-positioned to achieve its vision, current and future business operational plans and performance targets.
This is a key role instrumental in bringing the HR and Business administration functions together at an operational level. The core purpose of the role will be to support and manage all People and Management related administration matters across the organisation.
To take the lead for data protection and champion compliance across the organisation.
Please complete an application form, monitoring form and a covering letter to evidence how you meet the requirements of the person specification
To build meaningful lives as part of the wider community for refugees, asylum seekers and vulnerable migrants.
The client requests no contact from agencies or media sales.
Library Assistant
Ref: LL/24/06
£26,199.90 - £30,566.55 per annum plus benefits
St James’s Square, London SW1
About The London Library
For 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million books, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word. We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity.
About the role
We are seeking a Library Assistant to join our dedicated Member Services team. In this pivotal role, you will:
· Deliver a full range of library circulation functions, from book issue to returns to postal loans
· Respond to member enquires, including requests for materials and book suggestions
· Provide tours to prospective members and conduct new member inductions
· Assist members in exploring the collection by identifying appropriate reference sources, creating materials to support their discovery of the collection
· Always deliver high quality service standards at all times
About you
You are an enthusiastic professional with:
· A formal qualification in a relevant discipline or qualified by experience
· Experience of library-based work, with knowledge or a keen interest in the Arts and Humanities
· Excellent communication, interpersonal and organisational skills as well as an eye for detail
· Comfortable undertaking physical duties associated with moving heavy stock
· Flexibility to work occasional evenings and weekends on a rota basis
Personal attributes include:
· Being pleasant, approachable, and helpful, even under pressure
· A willingness to adapt and assist with various tasks as needed
Why Join Us?
The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific a relevant discipline or qualified by experience
· A high level of numeracy and literacy
· Experience of general office administration and customer-service environments
· Excellent communication, interpersonal and organisational skills as well as an eye for detailadjustments and access needs can be discussed to make this role suitable for you.
If you have the expertise to deliver a great member experience and are passionate about using your skills to contribute to the development of The London Library, we want to hear from you!
Please note: We can only consider candidates with the current right to work in the UK.
To Apply
Please visit our website & complete an application form including the Library's equal opportunities monitoring form.
We have an exciting opportunity to join our Income Generation and Engagement Team as an Assistant Community Fundraiser!
As an Assistant Community Fundraiser, you will play an integral part in supporting the Community Fundraising team to reach their annual income target. You will oversee the running of the Edinburgh fundraising office, including stock management and managing a small team of volunteers. You will help support the team by co-ordinating supporter and volunteer communications, and attend fundraising events when required.
About You
- Experience in an office or customer facing environment
- Ability to work independently within the role, under your own initiative and cooperatively as part of the Community fundraising team.
- Excellent administration skills with a sound working knowledge of CRM databases, Windows-based software, including Word, Excel and Outlook and Teams.
- Exceptional time management and organisational skills, with experience of managing multiple projects at any given time, prioritising and meeting agreed deadlines.
- Ability to vary communication style (both written and verbal) to reflect the needs of the audience.
- Excellent attention to detail
- Knowledge and demonstrable experience of adhering to data handling/GDPR laws and codes of conduct
Why CHAS?
At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.
Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together because no-one should face the death of their child alone. As Assistant Community Fundraiser, you will be instrumental in achieving this vision.
Further Information and How to Apply
This role will be based in the Edinburgh office 4 days per week, Monday -Thursday, with flexibility on a Friday. There will be some travel to other CHAS sites required for meetings and for picking up / dropping off materials with supporters.
Follow the link below to find more information including:
· Full job description
· Full list of benefits
· Contact details to arrange an informal chat with the hiring manager.
· Contact details for support with the recruitment process.
To apply you will be asked to answer a couple of questions and submit your CV or complete our full application form.
This post is subject to a Basic Disclosure.
Provisional Interview Date: 11 October 2024
The client requests no contact from agencies or media sales.