Are you committed to improving lives for vulnerable people?  

Age UK Lewisham and Southwark is launching a brand new Social Prescribing service centred around the Emergency Department of University Hospital Lewisham. We're going to support adults (18+) accessing the Emergency Department with their non-medical needs, thereby improving their health and wellbeing while at the same time reducing the pressure on hospital staff.

We are looking for TWO new Link Workers to help people find and use community support, services and activities. This will be through face-to-face appointments in the hospital, home visits, telephone calls and letters. As well as this, you'll be point of contact for the new project across the hospital. We need confident self-starters, able to work in busy enviornments while building good relationships with a variety of professionals.

This will be rewarding role giving you the opportunity to make a real difference. Not only will you directly help the people we support to improve their lives, indirectly you will be doing vital work to ease the pressure on University Hospital Lewisham and free up resources for everyone in the borough. This is a pilot project, so you will also provide valuable input and shape how the service itself is delivered. Further, there will be the opportunity to attend events, forums and meetings to broaden your understanding of Health and Social Care and build experience working in the voluntary sector. You will also be working closely with our other social prescribing projects in the borough, Community Connections and SAIL, strengthening our offer of support in Lewisham.

If you are a good listener, a positive thinker, strong at multi tasking and passionate about supporting people who need it, we want to hear from you.

Please note that this is a pilot project. This post is for six months with possibility of extension.

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AUKLS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

For full details please download our Recruitment Pack which includes a Job Description and Person Specification. To apply, please ensure you complete the attached Application Form as well as the Equal Opportunities and Criminal Declaration forms.

Closing date for applications – 12pm Monday 9th December

*Interviews will take place on Monday 16th December*

Job details

Working hours: 21-Saturday/Sunday/Monday

Contract: fixed-term until end of March

Job Purpose

• To co-ordinate the Hospital to Home service within Whipps Cross Hospital covering Saturday, Sunday and Mondays.
• To carry out customer assessment of needs as required both on the ward and in the customers own home

Key tasks

• To liaise with Whipps Cross Hospital health and social care professionals to facilitate smooth supported discharge.
• To complete risk assessment prior to commencement of service within the time frame agreed within the service key performance indicators.
• To provide practical and emotional support e.g. shopping, housework and/or befriending as agreed within the care package for a period of up to 6 weeks

Co-Ordination, Operational Management & Service Development

• Support the Senior Project Co-Ordinator to maintain Support Workers 7 day week rota ensuring that cover is arranged in the case of sickness and annual leave.
• Support the Senior Project Co-Ordinator to maintain management cover rota ensuring 7 days a week assessments are available.
• Input into Supervision reviews of Royal London Home & Settle Support Workers performance.
• Ensure patients are referred/signposted to other appropriate support services

Administration

• To maintain organisational database (Charity Log) in respect of the Whipps Cross Hospital to Home service users.
• To update Support Workers rota through organisational database (Charity Log).
• To ensure that the Whipps Cross Hospital to Home mobile phone line is answered promptly.
• To ensure that service leaflets are available within the Emergency Departments and Assessment Unit.

Quality

To be familiar with and to implement Age UK East London’s policies and procedures.

Liasion

To represent Age UK East London and participate in appropriate external meetings and events in order to remain aware of local, regional and national issues affecting quality and compliance issues affecting charitable companies

General

• To meet regularly with Project Co-Ordinator for support and supervision.
• To attend team and staff meetings, and other meetings as required
• To undertake any other duties within the competence of the post holder, under the direction of Project Co-Ordinator(s), as may be required from time to time for the smooth running of the service.
• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, Data protection, Safeguarding Vulnerable Adults

Experience

• Minimum of 2 years’ experience of working within care setting at a level reflecting the responsibilities of the post.
• Hold NVQ Level 2 Health & Social Care, Care Certificate or equivalent.
• Experience of carrying out assessments within a hospital/care environment.

Knowledge & Understanding

• Knowledge of Care Quality Commission essential standards. 
• Understanding of NHS discharge procedures
• Understanding of legislation concerned with social care provision
• Understanding the needs of older people

Skills/Attributes

• Excellent communication skills written and verbal.
• Excellent administrative and IT skills.
• Excellent planning and organisational skills.
• Excellent ability to cope under pressure

Additional Requirements

• This post is subject to an enhanced check through the disclosure and barring service. 
• This post is based from Whipps Cross Hospital for patients resident of Waltham Forest, Redbridge, Newham and Essex.
• The post holder will work with standard office server based computer system.  Training will be made available through Whipps Cross Hospital.

The Refugee Therapy Centre is seeking to appoint a Senior Administrative Officer to take over the operational work of the centre.

The candidate should be intuitive, flexible, with excellent administrative skills, and be able to use software packages and databases to a high standard, including Microsoft Access; be committed to confidentiality and to the ethos of The Refugee Therapy Centre. Excellent verbal and written communication skills are essential requirements.

Closing date for applications is the 12th December 2019.

To apply, please email including a full CV, a covering letter, and details of two referees. Please also post a hard copy of these documents to: The Refugee Therapy Centre, 1A Leeds Place, Tollington Park, London, N4 3RF.

Administrator 
Leicester, Leicestershire

If you’re an Administrator with a fantastic eye for detail, this is an incredible opportunity to join an organisation that is dedicated to supporting and empowering young people. 

About Us

Transforming lives for over 50 years, the National Youth Agency (NYA) is the national body for youth work in England. 

We believe that all young people should have the confidence and skills they need to live, learn, work and achieve. Youth workers help to unlock a young person’s potential, giving them safe spaces to explore their identity, experience decision-making and develop key skills.

We want young people to get access to the youth workers they need, so we seek to secure youth work through policy and advocacy and support youth workers to perform at their best.

We’re looking for an Administrator to join us at this exciting point in our development and support the smooth running of our organisation.

The Benefits

- Salary of £18,000 - £20,000 per annum 
- Increase your experience within the charity sector
- Welcoming and fast-paced work environment

This is a fantastic opportunity to develop your career with an organisation that is making a positive impact on young people across the UK. 

You’ll have the chance to strengthen your existing expertise in a number of areas while playing a key behind-the-scenes role within NYA.  

So, if you want to take on an exciting, new challenge with a charity that is championing, professionalising and enabling youth work, we want to hear from you. 

The Role 

As an Administrator, you will provide an efficient and effective admin support service to our organisation. 

Reporting to the Executive Assistant, you will: 

- Make meeting, events and travel arrangements 
- Respond to telephone queries 
- Prepare reports, documents and presentations for internal and external use 
- Maintain records and provide information for meetings 

About You

To join us as an Administrator, you’ll need: 

- Experience of working in a team and providing support to a range of staff 
- Previous experience of organising meetings and events and ensuring that all necessary arrangements are in place
- Excellent telephone skills and a professional, courteous and helpful manner
- A highly organised approach 
- At a minimum, GCSEs (or equivalent)

Ideally, you will have an interest in young people's personal development and participation. Familiarity with social media platforms such as Facebook, Twitter and Instagram would also be beneficial, as would the flexibility to work weekends and evenings if required.

We would like to hear from you if you’ve worked as an Administrative Assistant, Admin Assistant, Office Assistant, Office Administrator, Receptionist, Office Co-ordinator, Admin Clerk, or Office Clerk. 

The closing date for applications is the 6th December 2019, with interviews scheduled to take place on the week commencing 9th December 2019. 

Webrecruit and NYA are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next step as an Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

A charity based in London are looking for a Services Administrator. This post will have particular responsibility for providing responsive and effective administrative support to the Services department and support the Administration Manager to ensure the smooth running of Head office.

Key responsibilities

Act as a point of first contact for the services, responding to and redirecting queries as appropriate
Establish and maintain effective administrative and monitoring systems and resources
Be responsible for the data used in reporting to local authorities
Be responsible for daily checks in incoming emailed professional referrals for the charity
Be confident in the use of our case management system and able to support remote staff with basic IT and admin problems
Assist in the production of reports, statistics, project evaluations, fundraising applications and progress reports when necessary.

Person specification

Strong administrative and organisational skills and the ability to consistently meet deadlines.
Experience of collating data, ensuring accuracy and contributing to the production of reports
Experience of collating data, ensuring accuracy and contributing to the production of reports

An exciting opportunity has arisen to join our not-for-profit organisation as a Service Administration Officer. We are seeking a Graduate or professional who is highly proactive and well-organised to support operational and administrative output.

You will provide efficient and responsive administration support to services dedicated to supporting adults with learning disabilities, as well as older people with a range of support needs. A good standard of verbal and written English is essential, as well as an interest in working in the not-for-profit/health and social care sector. 

We are looking for a highly motivated and proactive Service Administration Officer to join our expanding London Team, providing administrative and operational support to our services across five different Boroughs. The successful candidate will be based in North London (Archway) and will travel to other parts of London to support our services for 2-3 days per week as needed.  Travel expenses will be paid. Duties will include (but are not limited to):

• Completing minutes at a variety of different meetings (HR investigations and disciplinary hearings)

• Supporting with recruitment and interviewing potential candidates.

• Assisting Registered Managers with additional administration support during and prior to CQC and Local Authority inspections.

• Assisting in setting up local training facilities.

• Getting involved in client activities when required.

An approachable manner as well as excellent customer care skills and professionalism is essential. You must have a warm and helpful telephone manner and the ability to take detailed messages and signpost individuals to the appropriate people. The role requires an individual with excellent attention to detail, as well as the ability to multi-task to complete tasks. The skills to accurately input data onto databases, minute meetings and use Microsoft Word, Excel and Outlook is essential. You will enjoy working as a team, as well as using your initiative and working independently.

You will receive visible and supportive management from our team and the opportunity to gain valuable experience in the health and social care and not-for-profit sector in this fulfilling and varied role. This role will suit someone with loads of gumption and enthusiasm who relishes a new challenge each day.

Creative Support is a Stonewall Diversity Champion and equal opportunities employer, committed to delivering local high quality care through a well-established and supported local work force.

This role provides an exciting opportunity to join a rapidly growing fundraising team, playing a central role in the provision of excellent supporter care.

Based in the Data Insight and Supporter Care team, you will be responsible for a wide variety of tasks including responding to supporter enquiries by letter, phone and email; processing financial donations; updating the supporter database; and providing general support to the efforts of the whole fundraising team.

This is a lot more than just another ‘admin’ role. It involves coordinating a wide variety of tasks and processes, and driving forward progress in establishing St Mungo’s as a leading provider of supporter care in a competitive charity sector.

To succeed, you will be capable of juggling a busy and varied workload with great attention to detail. You will also need to be comfortable communicating with supporters from a wide variety of backgrounds, and be able to take the initiative and lead on specific projects under the guidance of the Supporter Care Coordinator.

At St Mungo’s we offer a range of benefits including a pension scheme, staff discounts scheme and flexible working to help you maintain a healthy work/life balance. We are also committed to providing our staff with a wide range of learning and development opportunities; in support of their personal and professional development.

Closing Date: 10am, Wednesday 27 November 2019

Interview and Assessments on: Monday 9 December 2019

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 50 of Stonewall’s Workplace Equality Index 2019, we are also proud to have been awarded Personnel Today’s 2018 Diversity and Inclusion (Public Sector) award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.

As a Homeless Service Administrator at St John Ambulance, you will provide administrative support to our Homeless Service including monitoring our service delivery, procurement, data collation and preparation of equipment.

About the Role

The St John Ambulance Homeless Service provides first aid and primary health care to homeless and vulnerably housed people in Brighton and Hastings. We train homeless people and those affected by drugs and alcohol in basic first aid skills, as well as, frontline workers in first aid treatment problems associated with homelessness such as drug overdoses. Teams of St John Ambulance volunteers and staff run drop-in clinics in Brighton and Hastings at day centres, a soup kitchen and a hostel.

As a Homeless Service Administrator at St John Ambulance, you will provide administrative support to our Homeless Service including monitoring our service delivery, procurement, data collation and preparation of equipment.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You

You will have gained administrative experience within a fast paced office environment and will ideally have experience working with volunteers or volunteering. 

About Us

St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.

Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

You will receive;

• Competitive salary & pension scheme
• Cycle to work scheme
• Health and Wellbeing portal - Access to financial, health and wellbeing guidance and support.
• Discounts - Blue Light, NHS Discounts and SJA discounts including discounts on mobile phone, gym membership, cinema, restaurants, holidays and shopping-including your weekly food shop.

Interview Date: 17/12/2019

Application Review Date: 09/12/2019

We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.

Recruiting Support Workers to join our Young Peoples service in Tower Hamlets!

£21,944 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Mile End Young People Services in Tower Hamlets consists of four accommodation-based services plus visiting and floating support. Jeremiah House is a standalone scheme for nine young people leaving care. Mile End Road service has 16 units which provides a first stage response for young people with a range of complex needs. Both buildings offer 24/7 support to customers. Whilst Whitehorse Lane and Brokesley Street are designed for a lower level service. Powesland Court offers 3 units of self-contained accommodation as a further step down. We also support up to 30 young people within the community in their own homes within our floating support service.

Job Overview:

Support Workers provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

This role is working full time 40 hours per week on shift pattern basis and include sleep-ins.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent experience in the social care/charity sector

Desirable:

- Experience working with young people

Interviews will be taking place week commencing 16th December 2019.

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

The Administration & Bookings Officers have day-to-day responsibility for delivering all operational bookings and administration for Women and Girls Network’s (WGN) clinical services. They contribute towards the delivery of high quality therapeutic work through the provision of an empathetic, efficient and comprehensive booking service. Administration & Bookings Officers ensure all referral / booking related matters are administered effectively and consult with various managers about any potential barriers to service provision and regarding complex and / or highly sensitive cases. These roles are focused on our Rape Crisis and Ascent Counselling Services but will include cover and support for other WGN services.

Administration & Bookings Officers act as a key point of contact for the organisation and ensure WGN’s centres are calm, supportive and welcoming environments for all users and they are responsible for contributing to continuous formal monitoring and reporting processes for services. As with all WGN team members, Administration & Bookings Officers are responsible for actively contributing to a culture which values and respects diversity, learning, improvement, striving for quality and best practice.

We are looking for a highly motivated, organised and skilled individual for this key role, which is essential to the core functioning of the organisation. If you are passionate about working with women and would like to work within an empowering and gender specific / feminist framework we would really like to hear from you.

This post is based across Ealing and Hammersmith & Fulham and involves travel across London.

WGN’s employee benefits include: 3% pension contribution, generous annual leave entitlement and an Employee Assistance Scheme.

Interviews to be held in the week beginning 16th December 2019.

This post is subject to satisfactory references and DBS check.

WGN is an equal opportunities employer. The above post is exempt under the Equality Act 2010, Schedule 9, Part 1

Cause: Support Charity

Role: Data Capture Administrator

Location: South East London

Employment Type: 2 roles - December 2019 - Mid Feb 2020 and January 2020 - end of February 2020

Salary/rate: £13.74 per hour (25k)

Working hours: 35 Hours a week

Reference: J72600

The Role

My client, a Support Charity are looking for Data Capture Support Workers who will assist the Outreach Team at the Trust. The role mainly involves capturing and analysing both the number of activities taking place to mark the Annual Event and the number of organisations involved. You must be a team player, be used to working to deadlines, have experience of using Social Media and Search Engines and be confident on the phone and be able to capture and record data. Salesforce Experience is essential for the role.

Main Responsibilities

• Contact previous organisers to find out how they marked the Event
• Contact those who requested resources to find out how they marked the event
• Use search engines and social media to identify other activities
• Input this data into a database - Salesforce
• Cross-reference data to identify any duplicates
• Support Education Officer collating data from School's
• Analyse the data and produce reports

If you know someone who is interested in this role please ask them to contact me directly. Please make sure they mention your referral, as we reward recommendations with a if we find them a permanent job.

We look forward to hearing from you.

You will be joining us at an exciting time, as we look to our future and develop our strategy and ambitions around being a more ethical, sustainable, diverse and inclusive, and build on our history and reputation as a progressive organisation supporting high quality performing arts, the community and social justice. This role will be an integral part of the team helping build our capacity, providing essential support and administration for the Operations Department at this important time.