Recruiting a Support Worker (Until 31st March 2021) to join our Young People Service in Lambeth!

£22,360 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Lambeth Accommodation Based Young Peoples Service consists of 5 different properties across the borough providing support to 32 young people, aged 16-21. Each property contains between 5 and 9 units and are a mix of self-contained flats and shared facilities. Customers receive support for up to 2 years. There are 2 staff offices; one at Trent Road in Brixton and one at Wolfington Road in West Norwood. Support Workers will have a caseload of customers across the various properties for which they are responsible and will provide support to help them develop the life skills they require.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. The rota will include 8.00 - 16.00 and 14.00 - 22.00 shifts as well as weekends.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Non-judgemental, respectful and person centred in approach
- Ability to maintain boundaries
- Ability to be a positive role model
- Ability to engage with and form positive relationships
- Ability to convey empathy and warmth to Young People
- Desire to continue professional development
- High degree of emotional intelligence

Skills, Knowledge and Experience:

Essential:
- Good written and oral communication skills and good recording and report writing skills
- Ability to engage with and form professional relationships with professionals from across a variety of agencies
- Ability to appropriately manage challenging situations and conflict
- Ability to use evidence based approaches to the delivery of direct interventions to Young People e.g. social pedagogy model

Desirable:

- Experience working with young people in supported accommodation setting
- Good knowledge of local area it's amenities and services

For more information or to apply please visit our webiste.

This is an exciting opportunity to play a critical role providing administrative support to the services that AvMA's Medico-Legal team deliver.

The Post

We are currently recruiting for an Information & Support Officer. The scope of the role is set out in the Job Description & Person Specification documents.

Training will be provided on our services although some prior knowledge of clinical negligence is desirable.

People

Our people are our greatest asset. AvMA currently employs approximately 24 staff (many of whom are part-time), bringing a wide range of skills, experience and passion for what AvMA stands for. AvMA also benefits from a pool of dedicated volunteers and an excellent board of trustees. Feedback invariably suggests that AvMA is a satisfying place to work.

Location

AvMA is based in a modern, well equipped office building in central Croydon, which is accessible for wheelchair users and people with other disabilities. Due to the ongoing Covid-19 situation our offices are closed until January 2021 and all staff are working remotely.

Croydon enjoys excellent transport links. East Croydon station provides frequent trains with access to central London in just 15 minutes.

Please refer to the Background Information, Person Specification & Job Description for full details.

Finance & Administration Manager

Hours: 3 days/week (24 hours) ideally spread over 4 or 5 days
Contract: 1 year with the possibility of extension
Annual Leave: 4 weeks pro rata + statutory holidays
Location: Stonebridge, London Borough of Brent

Sufra NW London is a Community Food and Advice Hub that provides a lifeline to people in crisis – including families living in extreme poverty and people who are vulnerable, homeless or socially isolated. We provide them with the food and support they need to survive, empower them to learn new skills and improve their wellbeing, and help them to find work and become financially stable.

Role Description

We are recruiting a Finance and Administration Manager to help scale-up the charity’s financial and administrative infrastructure in line with the growth and development we have experienced in recent years. The postholder will work closely with the Director and the Senior Finance Advisor to prepare and manage budgets, monitor income/spending and prepare management accounts for the Board of Trustees. Among other responsibilities, they will line manage the Administrative Officer and oversee the charity’s digital infrastructure and HR systems.  

We are seeking someone with at least 3 years’ charity finance experience who can take responsibility for ensuring financial procedures are maintained in line with the charity’s policies and can identify/make improvements to systems and processes, as necessary. This is a hands-on role in a grassroots charity where you will be working closely with the existing part-time Senior Finance Advisor (who works remotely) and members of the Management Team to re-shape how we manage all aspects of our financial administration.

The candidate will be a confident communicator and an organised self-starter. You will have experience managing staff and be capable of prioritising urgent tasks and working under pressure. The ideal candidate would be interested in taking on additional finance responsibilities as the charity continues to grow in the years ahead. 

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has an adaptable and flexible attitude. Through your activities, you will be able to convey the charity’s passion and commitment to supporting vulnerable people and help the charity transform the lives of beneficiaries.

Flexible working hours/days are available to fit around childcare or other needs, including some home working.

Do you work well in a team and believe in the social model of disability?  Can you build and sustain relationships with customers based on mutuality and peer support?  Do you enjoy managing a varied caseload of people and working in a person centred and empowering way?  Then this could be the role you’re looking for.

We are looking to employ a passionate, motivated individual with excellent communication and people skills to join our Touchpoint Team as one of two Touchpoint Peer Workers. Launched in October 2018, Touchpoint supports people experiencing any form of disability in Barnet to access the services and resources they need so they can live the life they want to live.

As a Deaf and Disabled People’s Organisation, we aim to work with people as equal partners to support positive change.  You will have your own lived experience of disability, a long term condition or mental health issues, and be able to use the knowledge this brings you to empower other people overcome the barriers they’re facing.

You may have experience in a related role, perhaps in the advice or advocacy sector, but you may come from a different sector, bringing a host of transferable skills.

The role is 35 hours a week. Currently it involves a mixture of home working (due to COVID) and office working from our modern, open plan office in Barnet and Southgate College, Colindale.  The successful candidate will enjoy working in a Deaf and Disabled People’s Organisation with an enthusiastic and friendly team of colleagues.

To apply, send your CV plus a detailed covering letter explaining how you would use your own lived experience of disability or a long term condition or mental health issue to provide meaningful peer support.

Funded by the National Lottery Community Fund.  Fixed term contract to 31/07/21, with the possibility of renewal subject to funding.  The successful candidate will need to undergo a DBS check. 

Inclusion Barnet is a registered Charitable Incorporated Organisation (CIO) number 1158632.

We’re seeking a highly motivated administrator, who is well organised in their approach to work. You’ll be joining a great company at a time of exciting growth.

We are a registered charity, with three key operations. These are our sister enterprise EMERGE Recycling, our food redistribution scheme FareShare Greater Manchester, and our reclaimed timber enterprise Touch Wood. Volunteers are involved at FareShare and Touch Wood. Now, more than ever, they are essential in helping us offer support to people in need and in turn be able to benefit from learning new skills during this time of job insecurity. Working closely with the Volunteer & Employability Manager, the Charity Services Administrator actively works to recruit, and be responsible for tasks to assist induct, train and support volunteers. EMERGE recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.

Administration Officer 

Dorset Advocacy is a local charity with a long history of helping some of the most disadvantaged and marginalised people in our communities. We make sure that peoples’ rights are respected, and their voices are heard.

We are looking for a confident and reliable administrator who has at least 2 years’ experience of the day-to-day running of an office, and dealing with the general public. We are rapidly improving our cloud-based IT systems for recording casework, HR, finance and internal comms; you will be using these systems, so a high degree of IT literacy is essential.

Holiday cover: An important part of your role will be to answer phone calls to our “Gateway”, which involves developing your knowledge about each of our Advocacy services so that you can triage enquiries/referrals and enter them onto our casework database. Full training will be given, but experience of handling complex or challenging conversations (in any context) is a “must”.

We are offering a competitive salary, some working from home (by agreement), an employee assistance programme (EAP) and a friendly, fast-paced working environment. Every working day is different, and you will have the opportunity to get to know all of our staff and to become knowledgeable about every aspect of our work.

 [Please note; the time you spend on the Gateway cannot be worked flexibly, as it must fit in with the rest of the team. Please contact us if you need further details.] 

Above all, we need you to be self-motivated, plan your time effectively, be keen to learn, and to be constantly on the lookout for ways to simplify our administration processes. You will have an interesting, varied and flexible role, with plenty of opportunities to develop your skills and make a real difference.

Interviews for this post are provisionally scheduled for Monday 5 October 

We're looking for a great communicator who is highly organised to provide administrative support to the clinical team and liaison with the young people and the network of support around them in order to facilitate their attendance at Baobab.

The role includes facilitating the work of Baobab’s staff and volunteer team by organising clinical and casework sessions and multi-disciplinary meetings with support networks, liaising with referrers, lawyers, foster carers, social workers and key workers and occasionally with the Home Office and Social Services managers. The role also includes administrative management of clinical files, supporting staff to access and manage their notes and filing using the online database, and coordinating the referral and assessment process.

The Baobab Centre works with young asylum seekers and refugees the significant majority of whom arrived in the UK as unaccompanied minors. All have experienced either or both organized and inter-personal violence and most have experienced a very difficult journey into exile in the UK . All experience significant difficulties in the UK in accessing care and destitution, housing education, adequate health care and asylum. All, as a consequence suffer specific and particular vulnerabilities including the cluster of symptoms referred to as complex post- traumatic stress disorder, as a consequence of the interaction of their overwhelming experiences, in their home countries, on their journeys into exile and in exile in the UK. Most also have significant strengths and resiliencies and the capacity to develop new resiliencies. Our aim as an organisation is to address and work through their vulnerabilities and to enable them to access old resiliencies that have been suppressed by their traumatic experiences and to enable them to develop new resiliencies and strengths through participating as fully as they are able in the life of the Baobab Non-Residential Therapeutic Community.

The post-holder will become part of our multi-professional team and the expectation is that s/he will participate fully in the life of the Baobab community.

Oasis Charitable Trust is a multi-national charity supporting young people and their families in 9 countries worldwide. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.

Due to a successful funding bid, Oasis Hadley Hub team is expanding and are now in a position to employ an experienced Administrator to work alongside our Oasis Hub Hadley team in North London.  The newly created role is varied, encompassing marketing and finance activity as well as the general administration that is usual in a busy team.  There is also a requirement to travel to two smaller Oasis hubs based in the Croydon area, to provide similar support on an occasional, but regular basis.

Key responsibilities will be:

• Assistiing the Hub Leader in maintaining databases, accounts and financial records.
• Keeping paperwork updated, in order and readily available to access.
• Assisting with newsletters, reports, printing, room bookings and minuting meetings.
• Working with the Hub Leader on developing and maintaining the Hub social media platforms and updating websites.

The successful post holder must have:

• Proven experience in administration and a flair for finance and cash handling (Excel experience required).
• The ability to work accurately and efficiently, prioritising your workload.
• Self-motivation, resilience, with excellent organisational and inter-personal skills.
• A willingness to be based in North London but travel on occasions to South London.

This is an exciting opportunity to be part of a growing team, working in a community and education setting.  As part of the package, Oasis offers:

• A pension scheme, offering 7% employer contribution.
• A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).
• Policies which promote well-being and are family friendly.

If you are interested in this position, please download the documents from this page or contact the Oasis UK team for further information.  (CVs alone will not be accepted). We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Completed applications should be returned by Midday Monday 5th October 2020

Interviews will take place on week beginning 12th October 2020.

FULL-TIME, 40 HOURS PER WEEK

1 YEAR FIXED TERM CONTRACT

SALARY:  £23,801 - £25,646 per annum

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.

We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

DKMS have an exciting opportunity within our office in Chiswick, West London for a Database Administrator. You will be working on a full-time permanent basis (37.5 hours per week, Monday to Friday 9am – 5pm) and in return, you will receive a competitive salary of £25,000 per annum plus great company benefits.

About DKMS:

DKMS UK is a national charity and not-for-profit organisation established in the UK in 2013. The organisation works in the field of blood cancer and blood disorders, with the primary aim of recruiting potential blood stem cell donors to the UK registry, who will then be available to donate their blood stem cells to patients in need of a life-saving blood stem cell transplant.

DKMS has grown and developed massively in its nearly 30-year history and is now the world’s largest blood stem cell donor centre, having passed in early 2020 the milestone of recruiting 10 million donors globally. Since its founding, DKMS has created over 85,000 second chances of life (as of June 2020).

As of June 2020, we have recruited c680,000 donors to the UK registry, which account for just over one-third of the 1.9 million registered donors in the UK. Since founding, we have arranged over 1,000 blood stem cell donations and are growing our work and impact at a fast pace.

The Database Administrator role:

The Database Administrator is responsible for ensuring the data on our rapidly expanding database of blood stem cell donors and fundraising supporters is accurate and kept up to date. As the first point of contact for queries, you will provide excellent customer service to all our donors, supporters and stakeholders.

Key Responsibilities of the Database Administrator:

- To complete the data import of new online blood stem cell donor registrations on a daily basis, verify incorrect addresses and prepare data for export to our fulfilment partner so that swab packs can be dispatched.
- To support the Database Manager in maintaining clean data on the database, including developing cleansing priorities and strategies, so as to ensure potential donors can be easily and quickly contacted if they are matched to a patient.
- To create and manage database reports and visualisations to support other departments.
- To identify and clean duplicate records, liaising with our data entry company, where required.
- To support the Customer Support Team, to adjust and update contact details in the database.
- To liaise with International Data Management Team to collaborate on the continuous improvement of the database.
- To maintain confidentiality of donor and supporter data, ensure best practice standards are adhered to.
- To respond to subject access requests, as required and approved by the Database Manager and Head of Customer Service.
- To support requests for second swab packs, as required.
- To provide support for ad hoc projects within the Customer Service Department, such as CRM implementation and retention mailings.
- To meet with the Database Manager for the purpose of regular supervision and appraisal.

What are we looking for in our Database Administrator?

- Educated to A-Level, or equivalent.
- Experience of working with a complex or large Customer Relationship Management database.
- At least 1 years’ experience in a similar role.
- Advanced Excel skills.
- Good skills in the other Microsoft Office suite of programmes.
- Experience of using data to create regular and bespoke reports and dashboards.
- Highly confident in working with large or large CRM databases.
- Excellent communication and interpersonal skills (both written and verbal, with a friendly and professional telephone manner).
- Well organised with strong attention to detail.
- Collaborative working style and team worker.
- Ability to work independently.
- Proactive and flexible.
- Strong passion for the DKMS mission.

Benefits:

- 25 days’ holiday per annum (plus public holidays)
- Season Ticket Loans
- Cycle to Work Scheme
- Corporate Eye Care Scheme
- DKMS pension scheme – automatic enrolment contribution rate: 3% employee, 5% employer.
- Further information on staff benefits are coved on our website.

If you think you have what it takes to become our Database Administrator, please apply online today, we’d love to hear from you!

Victim Support is looking for a Victim Focus Business Support Administrator based in Rumney, Cardiff

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The purpose of this role is to provide support to the South Wales Victim Focus and to help them realise their aim of helping people cope and recover from the effects of crime.

South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey. The nature of service required will vary depending on individual circumstances and will range from short term intervention to deal with specific issues to more regular on-going interventions addressing a range of needs and/or supporting individuals through a lengthy criminal justice process.

To be successful in the role, you will have experience of delivering a service and working in a statutory, voluntary or community work setting, as well as working with vulnerable service users with diverse and challenging needs in different situations and settings. You will be customer focussed and deliver excellence in service delivery, building and maintaining relationships with external partners and key stakeholders. You will be able to work without direct supervision, prioritising work and dealing with competing or conflicting demands/ needs and interests in an organised and methodical manner. You will have knowledge of safeguarding legislation and practice and sound IT expertise.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.

Recruiting a Floating Support Worker and 2 Support Workers to join our Mental Health service in Richmond!

£22,360 per annum, 37.5 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. Support Worker will give practical support to help people maintain their tenancy, stay well, exercise choice and control in their care and lives and participate in the community. Support is also provided to develop towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

Please specify which role/s you are interested in your supporting statement.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Senior Support Worker/Team Leader/Contract Manager. Creatively working to engage with customers
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions. Promote positive risk taking
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team and policies
- Undertake housing management duties in line with relevant HM contract
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedure
- Engaging in learning and development activity to increase knowledge and skills

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

For more information or to apply please visit our website.

Recruiting for two Support Workers to join our Mental Health service in Croydon!

GBP 22,360 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more working 40 hours per week. This is a 6 month Fixed Term Contract.

Croydon Mental Health services exists to provide supported accommodation for people with a mental health diagnosis as an alternative to inpatient care therefore allowing them to integrate in the community. CMH offers varying levels of support (low/medium/high) to adults in the borough of Croydon who have Mental Health support needs.

Job Overview:
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Key Responsibilities
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Support customers with their medication, administering, prompting and fill in mar charts
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:
- Experience working in mental health

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment

Recruiting Support Workers - 3 Full Time & 1 Part Time (Until March 2021) to join our Homelessness Service in Ealing!

£22,360 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

£11,180 per annum, 20 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

The winter shelter in Ealing will provide a total of 8 beds to entrenched rough sleepers the service will provide support to single male and female as well as couple.
The service will be based in West Ealing divided between 2 houses, around 5 minutes from one to another - they are 4 units each with shared facilities. The service will be staffing 24 hours,
Our proposal focuses on offering supported housing that aims to support Ealing rough-sleepers to find long-term solutions off the streets. This will be offered to both single individuals and couples the aim of the service is to enable the development of the skills and confidence necessary to manage life independently, to encourage the development of practical life skills, to identify barriers to managing independently and to agree a package of support focused upon overcoming these, to encourage inclusion and involvement in local communities, to improve access to substance misuse treatment service in order to improve health outcomes and reduce related offending behaviour.

Job Overview:

To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

Please specify which role/s you are interested in your supporting statement.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

For more information or to apply please visit our website.

Recruiting for a Support Worker to join our Young Peoples Service in Berkshire!

GBP 19,845 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Holly House is supported housing for 35 vulnerable young adults aged 16-25. You will provide housing related support to a caseload of low to medium needs individuals to assist them in gaining independent living skills. You will be signposted to work with external agencies to ensure a person centred support package is in place. Support needs may include mental health, substance misuse, care experience, and complex needs.

Job Overview:

Support Workers will provide Housing Related Support to customers to help them develop the life skills that are required to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Support needs may include mental health, substance misuse, care experience, and complex needs.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload, administrative responsibilities and ensuring the service is staffed as per rota requirements
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Signposting to external agencies and out of hours services to assist in addressing all aspects of support needs
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.