Administrative support worker jobs in caterham, surrey

About the role:

We have two roles available for Day Concierges to join our team at Single Homeless Project. 

As a Day Concierge, you will be at the heart of this mission, providing essential support for the day-to-day operations of the service. In this role, you will be the first point of contact for clients, stakeholders, and contractors, ensuring seamless communication and service delivery. Your work will directly contribute to creating a welcoming, supportive environment that enables clients to feel heard and respected as they navigate their journey towards independence.

This position offers a fantastic opportunity for anyone looking to grow their career in the charity and homelessness sector, with ample opportunities for personal development and progression within the organisation. No prior experience in the sector is required, as on the job training and support will be provided by an experienced team, allowing you to develop valuable skills and make a meaningful impact in the lives of those we serve.

Wandsworth:

Joining our team in Wandsworth, you'll play a key role in creating a safe, welcoming and supportive environment for people rebuilding their lives in our accommodation service is. The service offers accommodation with tailored support to help individuals work towards greater independence. The service plays a crucial role in empowering clients to take steps toward a more stable and self-sufficient future.

The working rota for this role is 25 hours per week 8am - 4:45pm Wednesday, Thursday and Friday.

Westminster:

Joining our team in Westminster, the role is key in ensuring that everyone feels welcome and included in the service creating a safe, welcoming and supportive environment for our clients. The Kean Street hub is located in Aldwych and supports clients with high supported needs, with two low supported accommodation services in Oxford Circus. 

The working rota for this role is 37.5 hours per week 8am - 4pm Monday to Friday.

About you:

• Have strong customer service skills.
• Have a genuine interest for working with people with multiple disadvantages.
• Are reflective and can respond positively to challenges.
• Adaptive work approach to fit around the various needs of the people we work with.
• A basic understanding of basic repairs and maintenance.
• Have a flexible and resilient approach to their work.
• Is creative and innovative in the way they think and equally apply those qualities to their working practices.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 30th May at midnight

Interview date: Wednesday 25th June online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

We're looking for 2 kind, compassionate and resilient Enhanced Support Worker to join our Mental Health service in Westminster.

£29,058.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Enhanced Support Workers help to enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.
The working pattern of this role are as follows: Combination of 5-day, 4-day, and 6-day work weeks, including weekends.
Shift times:
Early: 8am-4pm
Late: 2:30pm-10:30pm

What you'll do:
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
* Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
* Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Flexible
* Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication

What you'll bring:

Essential:
* Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:
* Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Our Youth and Play Workers will play a pivotal role in the Children, Young People and Families team, working as a core team of practitioners to ensure the smooth running of our programmes and services. In this role you will be part of a small and dynamic team which delivers a wide range of programmes and activities, both from Tulse Hill Adventure Playground and within local schools. The work of the Children, Young People and Families team is diverse and varied. Our current services include open access adventure play and youth activities at our Adventure Playground, school holiday programmes with off-site trips and activities, coaching in local schools, a Young Leaders programme offering paid work experience to young people, and working together with our youth partnerships Building Young Brixton and Lambeth Peer Action Collective.

We are experiencing an exciting time of development for the team and are currently looking to recruit four Youth and Play Workers. To support our range of children and young people, our team will be made up of specialist Youth Workers and Play Workers bringing in relevant skills and experience. Whilst you will work across all of our Children, Young People and Families services you will have a specific focus:

As a Youth Worker you will:
• Focus on supporting our secondary age cohort
• Plan and run appropriate activities
• Provide structured interventions to support vulnerable young people
• Work with referral partners to provide additional support and activities

As a Play Worker you will:
• Focus on our primary age cohort
• Use your knowledge of Playwork Principles to plan and run engaging activities
• Foster relationships with families and local primary schools

Both roles will include an element of mentoring, relevant training will be provided to give you the necessary skills to deliver this.

Please specify in your supporting statement which specialism you would like to be considered for and outline your experience in this area.

To be successful in this role, you will act as a trusted practitioner in all our service delivery, advocating for children’s right to play throughout our programmes. You will work as part of the team on the delivery and planning of all sessions, ensuring that the children’s and young people’s ideas are central to the construction of a varied and engaging play environment. You will understand the wide-ranging challenges facing young people and will be flexible in adjusting your practice to meet these needs.

Employee Benefits
• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual Staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans

This is a new role within the Bereavement Support Service proactively engaging bereaved families with the support service, respond to bereavement support digital enquiries, working in a team to deliver and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

The aim of this post is to provide consistent, high-quality emotional support via digital channels to bereaved families who seek support from the Lullaby Trust.

Main duties and responsibilities

1. Proactively engage bereaved families with the support service, respond to bereavement support digital enquiries, working in a team to deliver and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

· Assist with the setting up of new digital channels to be used by the Lullaby Trust to answer and respond to bereaved families.

· To be the primary contact for the bereavement support digital services including WhatsApp, text, webchat and other social media channels.

· Proactively engage with bereaved families through social media and other online platforms.

· Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy.

· Send materials to bereaved contacts, including bereavement packs and follow up emails and ensure all documents and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.

· Cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.

· Ensure any messages on Bereavement Support Facebook Groups are monitored and advice is given via befrienders where appropriate.

· Attend face to face events for bereaved families including family days and memorial events when needed.

· Work with Income and Engagement Team around social media bereavement support content/posts.

2. Deliver and run live bereavement themed sessions on social media

· Run monthly live sessions on social media on bereavement topics/themes, responding to comments and messages during and after the sessions, ensuring anyone seeking ongoing support is responded to and referred to relevant services .

· Work with the Engagement Team to promote live session.

· Facilitate monthly remembrance sessions.

3. Ensure the bereavement support services are promoted to those bereaved and to professionals working with bereaved families

· Assist with the recruitment and facilitation of Bereaved Families’ Panel.

· Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.

· Attend events as required to represent the Lullaby Trust’s bereavement support services.

4. Maintain accurate records throughout all services, complying with the organisation’s recording and reporting requirements

Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice.

Collate statistics, as required on areas of work within the support services team.

Assist with the services’ evaluation and impact processes.

Provide other administrative support to the team as required.

Other:

Attend and participate with external supervision sessions, managerial supervision and team and organisational meetings.

We're looking for a kind, compassionate and resilient Night Support Worker to join our Learning Disabilities service in Tower Hamlets.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
This role is initially 3 months fixed term contract.
The shift pattern for this role is as follows: 10pm to 8am for 10 nights every fortnight, including every other weekend. This is a waking night position and sleeping on shift is strictly forbidden.

What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Supporting customer with administering medication and prescription.
- Assisting in the recording and reporting of customer incidents

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Essential:
- NVQ Level 2/3 or equivalent with some previous relevant sector work experience
- IT literate /basic IT proficient

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job Description

Post Title Housing First Support Worker

Salary Up to £32,000

Hours 35 hours a week

Line management           None

Location SCT’s satellite site, Tower Hamlets

DBS: Enhanced Adult Workforce DBS is required for this role

Additional Benefits  BUPA Employee Assistance Programme and Wellbeing plan 

Cycle to work scheme 

Season ticket loan

25 days annual leave (rising to 30 days) plus bank holidays

Contributory Pension Scheme with employer-matched contributions of 5% 

Training and development opportunities

ROLE AND RESPONSIBILITIES

About the Role

As a Support Worker in our Housing First team, you’ll be a key point of contact for a small caseload of residents (approx. 6). You'll offer tailored, compassionate, housing-related and other person-centered support—enabling residents to articulate and achieve their goals, navigate systems, and rebuild their lives.

You’ll work closely with SCT’s internal services teams and external agencies to remove barriers, promote wellbeing, and champion the voice of each resident.

Key Responsibilities

Support and Advocacy

• Deliver person-centred, trauma-informed support to Housing First residents.
• Conduct comprehensive needs and risk assessments.
• Develop meaningful relationships that foster trust, choice and wellbeing.
• Advocate for residents’ access to healthcare, housing, benefits and specialist services.
• Support residents with practical tasks like budgeting, appointments, and accessing community resources.
• Encourage participation in community drug and alcohol services, and other recovery pathways.

Housing and Recovery Support

• Help residents secure, move into, and sustain suitable accommodation.
• Support the use of residents’ personalised budgets (e.g., for furniture, clothing, etc.).
• Work with residents and our housing partner to resolve issues and prevent eviction.
• Facilitate access to SCT’s wider services as required.

Collaboration and Coordination

• Build strong partnerships with local services, agencies and community networks.
• Maintain clear records on In-Form and contribute to reports and evaluations.

About You

Essential Skills and Experience

• Experienced in supporting adults with complex needs (e.g., addiction, homelessness, mental health).
• Possesses strong organisational skills and is able to work independently.
• Has excellent interpersonal, communication and active listening skills.
• Has up-to-date safeguarding knowledge.
• Is confident in the use of IT and a range of software packages.
• Is flexible, resilient, and adaptable to a changing environment.

Desirable

• Knowledge of trauma-informed care and PIE approaches.
• Understanding of the benefits system and tenancy sustainment.
• Familiarity with In-Form or comparable CRM system.

What We Offer

• A collaborative, inclusive and values-led working environment.
• Ongoing training and professional development.
• Opportunities to contribute to innovation within the Housing First team.
• The chance to make a meaningful difference in people’s lives.

We're looking for a kind, compassionate and resilient Night Support Worker to join our Learning Disabilities service in Tower Hamlets.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
This role is initially 3 months fixed term contract.
The shift pattern for this role is as follows: 10 x 8 hour shift pattern per fortnight, to include every other weekend.

What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Supporting customer with administering medication and prescription.
- Assisting in the recording and reporting of customer incidents
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Essential:
- NVQ Level 2/3 or equivalent with some previous relevant sector work experience
- IT literate /basic IT proficient

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see ouur website for full Job description

The Service

Newham Together Café is a high paced, out-of-hours mental health service provided by MindTHNR, in collaboration with NHS East London Foundation Trust (NEFLT). It provides a safe space for people who may be experiencing or moving towards a mental health crisis. The service will offer a range of psychotherapeutic interventions including 1-1 support and safety plans, wellness & recovery action plans and therapeutic groups. 

Newham Together Cafe has an asset-based approach, focusing on the strengths and coping skills of people using the service, helping them to understand how they could use these strengths to decrease their own distress and promote their wellbeing.

The service at the Café will be co-produced with those who use it as well as with local voluntary, statutory and community-based organisations. The Café strives to be a warm, welcoming and non-stigmatising environment, offering a range of therapeutic activities and a quiet, low sensory space to cater for individual needs and aspirations.

Purpose of the role

The main purpose of this role is to draw upon personal experiences of mental health issues and use these experiences in a positive and enlightening way to support others who are at a crisis point in their recovery journey. You will provide quality support and interventions to those at crisis point or likely to experience a mental health crisis, as an alternative to using statutory crisis services.

This service is open every day, so we have variable schedules Monday to Sunday including weekends and Bank Holidays [2:00PM-9:30PM]. You must be able to work these shift patterns to be considered for this role.

Job Description 

Role title

Operations Officer 

About Us 

Spring Community Hub exists to ensure that no one in our Southwark community goes hungry. But we don’t just provide food:

We work alongside people to help them escape poverty, build confidence, and find community.

Our principal activity is the prevention of food poverty and food insecurity by offering culturally appropriate food, fresh fruits, and

vegetables as well as dietary and religiously appropriate food which we have continued to run at our five-week sessions to local people for as long as they address the underlying cause.

We also provide a range of wraparound support, including advice services, particularly around employment and immigration through our Back2Work Team, Holiday Clubs for Children, Youth Groups, a Clothing Bank and our Spring Up Women’s group.

Mission 

The mission of SCH is that through a 'Community Hub’ and full activity programme, local people in or at risk of crisis will be supported along their journey to move on and achieve full social, economic and emotional independence to live healthy lives in a community which supports each other.

Vision 

Our vision at Spring Community Hub is to tackle food insecurity and hunger before people find themselves in crisis. We want to see equality in our communities and be a vehicle for positive and lasting change in our clients so that they never need a Food Bank again. 

Values 

These are our Principles, ideals, and characteristics that define the culture, standards and aspirations of the organisation. 

An organisation that is driven by people with integrity and commitment to the cause.  We believe in leadership, development, growth, and continual learning.Ensuring fairness, equity and equality. Creating a place of respect, kindness and dignity for all.  A healthy environment where people have fun and can be creative.

Salary  £12, 979.20 per year

Permanent Contract. ( Subject to further funding ) 

Part-Time,  16 hours over 4 days 

Monday, Tuesday, Wednesday, and Friday 9 am - 2 pm ( With 1 hour Unpaid Lunch Break ) 

5-week Annual Leave plus Bank Holidays.

Working from our offices & Centres across Southwark/ Lewisham and  Havering and in the community/outreach locations

Hybrid can be discussed during an interview, and Flexible Hours are Also Available. There will be work/ training outside of office hours, with time off in lieu given

Main Purposes of Job and Key Tasks

We are seeking a highly organised and quick-witted Operations Officer to join our dynamic team at Spring Community Hub. The ideal candidate will have experience in operations or project management and excel at managing multiple priorities simultaneously. This role is crucial in supporting the day-to-day operations of the organisation and ensuring smooth workflows across various departments.

In addition to their primary operations duties, the Operations Officer will also play a key role in recruiting and managing volunteers, organising events, and assisting with fundraising activities. The Operations Officer will support impact, monitoring, and evaluation tasks to help demonstrate the effectiveness of our programs to funders and stakeholders.

This is an exciting opportunity for an experienced candidate, preferably from a project delivery or impact measurement and evaluation background.

Primary duties include:

• Administrative and Office Support: Provide daily administrative support to the Operations Manager and team, including scheduling meetings, managing calendars, coordinating logistics, handling correspondence, and overseeing general office administration functions such as phones, mail distribution, supply orders, and facilities management.

• Project Management Support: Assist with project planning and execution, ensuring that timelines and deliverables are met. Help prepare project documentation, track progress, and provide updates to stakeholders. This includes running reports via our CRM system and other tools.

• Process Improvement: Identify areas for process improvement within the operations team and assist in implementing new procedures to increase efficiency and productivity. Contribute to maintaining a quality assurance schedule and support various business support functions.

• Communication and Collaboration: Act as a liaison between different departments to facilitate smooth communication and collaboration. Provide timely updates on project status and operational activities, ensuring transparency and alignment across the organisation.

• Problem Solving: Address operational challenges promptly and effectively, demonstrating quick thinking and resourcefulness to resolve issues as they arise.

• Inventory and Resource Management: Assist in managing inventory and supplies, ensuring timely procurement and distribution of resources to meet departmental needs.

• Volunteer Recruitment and Management: Lead the recruitment, onboarding, and management of volunteers, building strong relationships and fostering a positive and inclusive volunteer culture. Recognise and appreciate the contributions of volunteers and provide them with support and training as needed.

• Event and Fundraising Management: Organise and manage events and fundraising activities, including planning, logistics, coordination, and execution. Work with the team to develop and implement strategies to achieve fundraising goals and ensure successful events that engage the community and stakeholders.

• Customer and Stakeholder Support: Provide exceptional customer service by responding to inquiries and resolving issues with professionalism and efficiency. Represent the organisation at external meetings and events with community partners, local authorities, funders, and other key stakeholders.

• General Office Administration: Support the smooth running of the office by handling routine executive support tasks, event planning, and general office administration. Assist with recruitment processes for staff and volunteers, including job postings and duties related to new hires.

• Compliance and Safety: Ensure adherence to Health and Safety guidelines, risk assessments, and safeguarding measures. Comply with SCH policies and procedures regarding the operation of services and policies.

• Supporting Impact, Monitoring, and Evaluation: Occasionally assist the impact, monitoring, and evaluation (IM&E) function by supporting data collection and analysis, preparing reports, and contributing to the development of data collection tools. Help with the production of reports for internal and external audiences as needed.

• There will be some out-of-hours working occasionally for Events / Development/ Training sessions according to the needs of the business - which you will be able to arrange time off in lieu with your Line Manager.

• The post holder will be required to be flexible to the changing needs of the organisation and as such undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the CEO, Senior Leadership Team and Trustees.

Person Specification

• Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and priorities effectively.

• Communication Skills: Excellent verbal and written communication skills, capable of articulating ideas clearly and concisely.

• Problem-Solving: Strong problem-solving skills with the ability to think on your feet and adapt to changing circumstances.

• Attention to Detail: Keen attention to detail and a commitment to accuracy and thoroughness.

• Technology Proficiency: Proficient in Microsoft/Google Office (Word, Excel, PowerPoint) and experience with project management software (e.g., Zoho, Trello) is a plus.

• Team Player: Ability to work collaboratively in a team environment while also being capable of working independently and taking initiative. A self-motivated, organised, and methodical approach to work with excellent time management skills.

• Interpersonal Skills: Excellent interpersonal skills and the ability to engage appropriately with a wide variety of people, including colleagues, volunteers, partners, and stakeholders.

• Event and Fundraising Skills: Experience in organising events and managing fundraising activities, including planning, logistics, and community engagement.

• Adaptability: Open to change and continuous improvement, with a proactive approach to learning and training as required by Spring Community Hub.

Additional Requirements:

• Flexibility: Willingness to occasionally work outside standard hours for events, development sessions, or training, with time off in lieu of arranged with your line manager.

• Compliance: Understanding of confidentiality, GDPR implications, and the importance of record-keeping and other safe working practices..

• Personal Attributes: Compassionate and empathetic, with a genuine interest in the well-being of others. Ability to remain calm in challenging situations and reinforce boundaries.

This role is subject to a Disclosure and Barring Service (DBS) check.

Commitment to Equal Opportunities 

All Staff, Contractors, Freelancers, and Volunteers have a legal and moral responsibility to ensure that Spring Community Hub is free from discrimination, harassment, and bullying

We are an equal opportunities employer and we welcome applications regardless of sex, gender, and race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part-time or shift workers, being HIV positive or living with AIDS, lived experience of Significant Poverty or Inequality and any other matter which causes a person to be treated with injustice.

We believe diversity is a strength, and our aim is to make sure that SCH reflects the communities we serve. 

SCH is consciously working towards our organisation being a place where everyone can bring out their skills and talents and make their best contribution to our mission to support our guests along their journey to move on and achieve full social, economic, and emotional independence to live healthy lives in a community that supports each other.

We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of Significant Poverty and Inequality and people from all marginalised groups, communities, and backgrounds.

Responsible for staff/equipment 

Volunteers/Phone/Laptop

Reporting to…

• Operations Manager 

Why Join Us / Benefits 

• A warm, welcoming, and passionate working environment.

• People-focused with a friendly and supportive workplace culture

• We are a London Living Wage Employer

• An active commitment to equality and diversity

• We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and Volunteers.

• Generous annual leave entitlement: 33 days annual leave (including bank holidays)

• Company pension scheme.

• Frequent Team Away Days and Celebrations, as part of a friendly and collaborative team

How to Apply 

Fill in the application form. You will then be asked to submit your CV.

Please also include the names of 2 referees, one of whom should be your current or most recent employer (references will not be taken up until after the interview for the successful candidate)

Closing Date:  Interviews to be held Virtually: 

Application process:

1. Complete our Application form 

2. Submit your CV with a Supporting Statement.

3. Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview

4. If you are shortlisted from the Telephone Interview, you will be invited to a formal interview, which will consist of the following: 

• A  Presentation topic will be shared with you in advance

• 60-minute Panel Interview with members of the SLT / Board of Trustees - Questions will be shared with you before the interview so that you can prepare. 

• Role-specific Practical Task 

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Head of  Compliance and Development to discuss how we can help.

The People & Culture Advisor role will work closely to support the Head of People Culture & Place (PC&P) to deliver the PC&P strategy.  You will provide efficient and effective management of Human Resources (HR) services and ensure Stewardship’s values and culture are woven into all areas of our people activities.

This role goes beyond traditional HR; it seeks to integrate exceptional people management and ensure that every employee is equipped to flourish in their calling.  Responsible for the PC&P Administrator, you will provide excellent leadership and line management to deliver an outstanding experience for all employees.

We are blessed to work every day alongside passionate, dedicated and diligent colleagues who combine their faith, skills and experience in their work.  We are eager to appoint our People & Culture Advisor to help deliver our vision to create a thriving, motivated, and skilled team, equipped and committed to serving Christians to steward their resources to further God’s kingdom. 

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

• Active membership of local church congregation.
• An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

This is a full-time post, but there is some flexibility for part-time work.  This is a hybrid role, with two days per week in the office.

Benefits 

• Hybrid & flexible working 
• 27 days holiday plus bank holidays
• 10 % Employer Pension Contribution
• Enhanced Sick Pay, Maternity & Paternity Pay
• Days off for moving house
• £50 match giving to charity per month
• £50 gym contribution per month
• Cycle to Work Scheme
• Interest Free Loan
• Employee Assistance Programme
• Level 1 Health CashPlan

Family Support Coordinator

£22,000 pa + benefits (including company car, 25 days annual leave, and pension)

London & the South East

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.

Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.

What we’re looking for:

· Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.

· A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.

· Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident MSOffice user.

· A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

• Flexible working hours to balance home and working life

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

• Company car for front line care posts

• Access to the Blue Light Card Scheme, and other rewards and discounts

• Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%

• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

• Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Position  | Caseworker
Salary  | £30-32k dependent on experience
Contract type  | Permanent- 0.6FTE (3 days a week)
Remote/Hybrid  | Hybrid
Days in office  | 2 days
 
Overview and key points on the role  | Rape Crisis South London is looking for 2 part time skilled, passionate and professional Caseworkers who will be based within the Advocacy Service.  As a Caseworker you will support clients through their journey through the housing and benefits system by providing practical and emotional support to survivors of sexual violence.  You should have a good working knowledge of Housing processes and Welfare benefits systems with experience of carrying out assessments and completing applications.  In addition to having excellent interpersonal, communication and facilitation skills you should also be able to develop key relationships with external agencies such as the local authority.   You should have demonstrable experience working with survivors of sexual violence and of working in a trauma-informed way. We will provide clinical supervision, full training and line management, and the opportunity to develop your skillsets. Responsible to the Advocacy service manager you will be a key member of the advocacy service, working alongside our ISVA’s in a busy and supportive team.   

The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in management and leadership roles in the violence against women and girls movement.  All positions are located in the UK and require the right to work in the UK.   

How to apply  | Please apply with an up-to-date CV and cover letter (of up to 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience

Closing date: 15th June,  we will be reviewing applications as we go so may close earlier if we recruit before the closing date. 

Do you want to contribute to bringing hope across London? 

Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. When patients in London suffer life-threatening traumatic injury, only our teams can provide them with the help they need, performing innovative medical procedures to save lives. 

This role supports the day-to-day facilities, administration and reception tasks across our busy central London office. You will become a key figure in ensuring a smooth and efficient office is maintained at all times. 

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition, we offer flexible working options, wellbeing packages and family friendly employment policies. 

| Position |Multiple Disadvantage Independent Sexual Violence Advocate (ISVA)
| Salary | £30-32k dependent on experience
 | Contract type | Permanent- Full time
| Remote/Hybrid | Hybrid
| Days in office | 3 days

 | Overview and key points on the role | Rape Crisis South London is looking for a skilled, passionate and professional Multiple Disadvantage ISVA. This is a permanent role with responsibility for supporting women and girls who are survivors of sexual violence, to navigate the criminal justice system. As an Multiple Disadvantage ISVA you will have a good understanding of what constitutes multiple disadvantages, disempowerment, or discrimination, and how they intersect with experiences of sexual violence. You should have experience of providing support to women with multiple complex needs, ideally within the Criminal Justice System. In addition to having excellent interpersonal, communication and facilitation skills you should also be able to develop key relationships with external agencies. You should have demonstrable experience of working with survivors of sexual violence and of working in a trauma-informed way. We will provide clinical supervision, full training and line management, and the opportunity to develop your skillsets. Responsible to the Advocacy service Deputy Manager you will be a key member of the advocacy service, working alongside our ISVA’s and Case Workers in a busy and supportive team. 
 
The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in management and leadership roles in the violence against women and girls movement.  All positions are located in the UK and require the right to work in the UK.   

 | How to apply | Please apply with an up-to-date CV and cover letter (of up to 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience

Closing date: 15th June,we will be reviewing applications as we go so may close earlier if we recruit before the closing date.