About Tutor Trust
 

The Tutor Trust is a registered charity which aims to tackle educational inequality in a unique way. Our mission is to 'transform lives through tutoring’ by making sure every child who needs some additional academic support can access a great tutor. We recruit and train bright university students as tutors in the core subjects of Maths, English and Science and place them in state schools.

We have won multiple awards and are now recognised as one of the most innovative and impactful education charities in the UK. We have strong evidence of our impact from a randomized control trial by the Education Endowment Foundation, and in 2019 became an EEF ‘Promising Project.’  A proudly Northern born-and-bred charity, we serve Greater Manchester, Leeds, Bradford and Merseyside.

Job Purpose:

This is an exciting opportunity for a well-organised and professional individual to join our Manchester office to support our work with disadvantaged children. You will need excellent communications skills, strong IT capabilities, be highly organised and have the ability to prioritise with a varied workload in a fast-paced environment.

Main Functions:

Administration

• Administrative work associated with ensuring office provision and resources are fit for purpose. This will include support to staff working remotely as well as maintenance of the Trust’s central office. Tasks include organising stationery and equipment orders, keeping ordering records up to date, assisting with the scheduling and management of building maintenance; maintaining equipment and IT logs and list etc.
• Support the COO with recruitment processes which may include posting of adverts; dealing with enquiries from applicants; filing and anonymising applications; scheduling interviews and communication with applicants in general.
• To support the wider Tutor Trust team with various administrative tasks as required, including data entry, inputting on databases, communication with Tutor Trust staff, trustees and suppliers.
• Present a professional front of house service to visitors, telephone calls and emails; including monitoring of key Trust email inboxes.
• Provide scheduling support to the Trust overall including team meetings, managers meetings, board and trustee meetings.

• Provide administrative support to the COO on HR projects relating to staff benefits and policies.
• Work alongside the office manager providing administrative and logistical support with the daily running of the office.

• Finance support including: administering the pension platform, and providing admin support to the finance team.
• Supporting the monitoring of HR policies and ensuring the organisation demonstrates best practice in areas such as employee absence, grievance, diversity, recruitment and staff development.
• Support recruitment of staff across the organisation: helping draft JDs, advertising roles, managing, scheduling and attending interviews.

• Event support – Assist the team with plans and delivery of The Tutor Trust Summer Reception.
• Booking venues for training/meetings/interviews/events

Additional Responsibilities:

• Providing administrative support to the Tutor Trust organisation and staff, including: -
  1. Looking after visitors
  2. Using a variety of software packages to produce correspondence and documents, and maintain presentations, spreadsheets and databases
  3. Filing and storing paperwork (and electronically), documents and computer-based information
• To be an active member of the team and actively contribute to the Tutor Trust’s overall strategic plan
• To take a creative and enthusiastic approach to contributing to making the Tutor Trust successful
• You will be asked to assist in general office duties as necessary

Person Specification

Good candidates for this role will be high achievers, with excellent IT, English and organisational skills. They will have well-developed interpersonal skills and will work effectively within a team environment.

Skills

• Excellent organisational skills.
• To be fully IT literate, particularly to be competent with Office365, Microsoft Excel, Word and Outlook.
• Excellent communication skills with ability to establish a rapport and communicate effectively with stakeholders at all levels and from all sectors .
• The ability to work under pressure to cope with multiple demands and deadlines, to work fast and to a consistently high standard.

• The ability to adapt to new office systems and contact databases and to use them effectively.
• Be able to write fluently, to think clearly and to grasp new concepts quickly.
• Educated to a minimum of GCSE C or (Level 4) in English and Maths.

Attributes

• Demonstrate a commitment to the goals and drivers behind the Tutor Trust
• Enthusiasm and ability to contribute to the successful development of the Tutor Trust
• Have excellent communication and interpersonal skills with a commitment to accuracy and attention to detail
• Willingness to undergo DBS clearance and be committed to safeguarding children
• Be a team player
• Have strong organisational and communication skills

• Be able to prioritise and manage tasks
• Confidence in presenting to a wide range of audiences.

General

The job is based on a permanent contract (after a successful 3-month probation period). Your regular place of work will be the Tutor Trust Head Office in Manchester, however the position may also involve regular travel to our Manchester, Leeds, Bradford  and Liverpool University partners and Tutor Trust offices.

The hours of work are 40 hrs per week over 52 weeks (Hybrid working currently in operation). Holiday entitlement will be 33 days per annum (inclusive of Bank Holidays) with 3 days of your allocation to be taken over the Christmas period. There will also involve working occasional unsocial hours in evenings and at weekends.

In accordance with our Safer Recruitment policy, this position requires an enhanced DBS check and two satisfactory references.

APPLICATION INFORMATION

Closing date for applications: Thursday 9th December 2021 at 12pm (noon)

Interviews to be held: W/C 13th December 2021

Salary: £23,001 - £26,001 per annum & Contributory Pension (subject to a successful qualifying period)

Start date: January 2022

Candidates are required to submit a completed application form outlining how they meet the requirements of the role and why they want the role. Please email completed application to the recruitment website by the above date.

For further information visit The Tutor Trust website

The Tutor Trust is an Equal Opportunities Employer

The Tutor Trust is committed to safeguarding and promoting the wellbeing of all children, and expects our staff, applicants and volunteers to share this commitment

Music, it’s in our DNA. We use the power of music to enrich the lives of people affected by life limiting illness, isolation or disability and we are the largest music therapy charity in the UK. We are Nordoff Robbins Music Therapy.  Let’s face it, the last 18 months have been incredibly trying.  Charities including ours have found themselves in a whole new world, providing services virtually as well as in person where possible.  But we have thrived on these challenges, and our two London centres are now fully open and Nordoff Robbins is now looking for a Music Services Administrator to support our music therapists and to help us reach more people across the UK through the power of music.

We are NR

If you want to work at a charity with people and music at its heart; that is committed to providing an equitable, diverse and inclusive workplace full of inspiring colleagues who work tirelessly to put those we exist to serve front and centre of everything we do; if you want to work collaboratively with integrity and kindness and are willing to come with us on a journey as we work together and collectively come to work with strong backs, soft fronts and wild hearts, we could be your next team.

Are you NR?

If you are values driven, courageous, curious, agile, flexible, enthusiastic and future focused (without losing sight of the here and now), if you can bring positivity and accountability to your work, if you strive for brilliance, challenges excite you and if you would speak with passion and dedication about our cause we want to hear from you!

What we need:

Music Services is the delivery arm of Nordoff Robbins and encompasses the provision of music therapy and related activities including education, training and research. The Music Services Administrator will work  closely with the Regional Manager and alongside other Music Services Administrators/Assistants to ensure that the admin function is well run, organised, efficient and effective, and that clients, visitors and callers have a positive experience when they spend time with us. This role will also provide effective cover of our reception areas as and when required. Many of our visitors and clients lead challenging lives and include vulnerable children and adults. This role is therefore subject to a basic DBS check.

We are also looking for you to:

• Be a confident, clear, honest communicator, able to speak to a variety of internal and external stakeholders
• Have a collaborative work ethic and ability to engage positively with all stakeholders 
• Have a professional approach and ability to work without close supervision 
• Produce work with accuracy, diligence and attention to detail 
• Effectively use Microsoft Office (Outlook, Word, Excel)
• Be mission led and values driven, putting the client front and centre of what we do
• Be flexible, adaptable, proactive, thoughtful, decisive and recognise opportunities for improvements and share these with the team

What we offer:

3 best things about the job (in our humble opinion)

• You will be on the front line working with our clients, therapists and in our two London bases seeing and contributing to our wonderful work
• You will be fully supported as you learn and develop in the role and able to learn from very experienced colleagues
• You will get to work with all areas of the organisation, especially the fundraising and communications team, and have the opportunity to support at our award winning events.

Don’t worry, you don’t need to be musical, but you do need to be able to work cross-organisationally with colleagues in all areas of the charity and especially music therapists to help bring awareness of our mission, vision and achievements to the world.

A salary of £24,279 plus £1500 LW, total £25,779 pa FTE

Pension scheme

31 days annual leave (pro rata)

Currently hybrid working (mix of office based in our North London office and home working)

Salary sacrifice benefits including cycle to work

A true People First charity with training and career development at our core

An inclusive culture – and lots of music!

We have a firm set of Equity, Diversity, Inclusion and Belonging (EDIB) principles and values that we all commit to:

1: ACCESSIBLE TO ALL

Understanding the / Removing any barriers (including barriers in communication methods) to becoming a client, colleague, trustee, student, volunteer, supporter doner or any user/contributor to the services of Nordoff Robbins

2: PROVIDING EQUITY OF OPPORTUNITY

Giving everyone the right tools and access for salary, promotions, roles, responsibilities, learning, development, and access to a Music Therapist for those at most need

3: DIVERSE ENGAGEMENT

Reaching our audiences in a multitude of ways including by having conversations with them, and meeting them where they are – be that through services, communications, events, research, resources etc.

4: BE FREE FROM DISCRIMINATION

To ensure we have fair practices, and allow people to speak out, question and challenge language, actions and behaviours of NR as an organisation and those who represent it and to provide channels for them to do so safely.

5: BE VIGILENT, PROACTIVE AND RESPONSIVE

To instil a culture of continual listening, evolving, and learning from people including our clients, their families and our colleagues and students

Buttle UK is an exciting and creative charity that has been helping children and young people across the UK since 1953 through its endowment and external funding. We do this by providing direct financial support of up to £2,000 through our Chances for Children grants and, for some children whose home environment is disruptive and chaotic, grants which allow them to go to boarding school. We define a crisis as those living in financial hardship and dealing with at least one other challenging social issue.

Last year we were able to provide £4.78m in grant funding for children and young people, and we aim to continue an increased level of support over the next 18 months at least, as the long-term aftermath of the pandemic becomes more apparent.

We are looking for two new trustees to join the board in guiding the work of the charity, alongside our Senior Management Team, to support children and young people in crisis across the UK. We are looking for applicants with skills or experience in the following:

• Lived experience/or frontline experience of the issues the children and young people we work with are facing in the UK today.
• Work in/or attend/ed boarding school.
• Grant-making.
• Digital Technology.

We are a charity supporting children and young people, so we would encourage applications from young people over the age of 18. We also particularly encourage applications from Black, Asian, and minority ethnic candidates as these groups are strongly supported in our grant-making but underrepresented within our organisation.

Board and Committee meetings are held in London, Victoria or can be joined online. Our Trustee information pack on our website at our 'work for us' page contains the following:

· Support provided for new Trustees

· Information on the time commitment of being a Trustee at Buttle UK

· Trustee Role Description and Person Specification

· Links for additional information to read, listen to and watch.

.      Links to the application forms you will need.

To apply please complete the application form and send, accompanied by your CV and our EDI Monitoring Form

Interviews will take place on the 27th & 28th January 2022 at our London Victoria office or online.

Position Title:  Operations and Communications Administrator

Location: The Trust’s office in West London

Reporting to:  Office Manager

Grade and salary: Grade B £31,659 (pro rata)

Contract terms: Full Time

Closing date:             11.30pm on Sunday December 12th.

Background

The Sigrid Rausing Trust is a grant-making foundation based in London. Founded in 1995, its purpose is to promote the values and principles of human rights, equality and the rule of law, and to preserve nature from further degradation. In pursuit of these goals, the Trust had committed approximately £429 million to organisations all over the world by the end of 2020. Its current annual budget is approximately £47million. The Trust is led by nine Trustees and currently employs 24 staff. More detail on the Trust’s work can be found on its website.

The Operations and Communications Administrator is part of the operations team of 7 staff, who provide a range of infrastructure services and support to the Trust, including finance, information and communications technology, grants management, governance, compliance, facilities and office services, health and safety, and human resources. The Operations and Communications Administrator provides a range of support to the operations team and wider Trust, and is key in ensuring the smooth running of the Trust’s day to day activities.

Working for the Trust

The Trust is committed to staff development. We offer various opportunities for staff to learn and develop, including an individual training budget, and management devoted to coaching and development. We encourage staff to attend events such as conferences, expert and donor meetings, to keep abreast of the developments in the human rights and philanthropic fields. The Trust is committed to being a good practice employer. We offer flexible working arrangements and are currently undertaking a wide-ranging review of staff benefits.

It is important to us that our organisation is diverse, so we actively encourage applications from people of all backgrounds and identities.

Purpose of the Role:

• To provide administrative support to the Office Manager and wider Operations team in the delivery of tasks at key periods and provide cover as required;
• To provide administrative, communications and other operational support to the Trust;
• To undertake administrative tasks in support of the Finance Officer and Manager as required.

Key Responsibilities:

Operations

• Present a professional front of house service to visitors, telephone calls and emails; including monitoring of key Trust email inboxes.
• Support the Office Manager with recruitment processes which may include posting of adverts; dealing with enquiries from applicants; filing and anonymising applications; scheduling interviews and communication with applicants in general.
• Provide scheduling support to the Trust overall including team meetings, managers meetings, board and Trustee meetings, assistance to the Executive Director and Deputy Executive Director on scheduling and other scheduling tasks as they arise.
• Administrative work associated with ensuring office provision and resources are fit for purpose. This will include support to staff working remotely as well as maintenance of the Trust’s central office. Tasks include organising stationery and equipment orders, keeping ordering records up to date, assisting with the scheduling and management of building maintenance; maintaining equipment and IT logs and list etc.
• Provide administrative support to the Office Manager on HR projects relating to staff benefits and policies.
• Work alongside the office manager providing administrative and logistical support with the daily running of the office. 
   

Communications

• Update and maintain website content in coordination with members of the programme team, the COO and external communications consultants. This includes monthly changes to grants data as well more static elements of the website.
• Add news stories and relevant Trust updates as they are developed;
• Be responsible for the Trust’s twitter account and send out tweets as needed and in coordination with the senior management team and communications consultant.
• Assist the COO and Grants Manager with the monthly preparation of the devolved grant making minutes

Finance

• Assist with initial processing of all supplier invoices
• Assist with gathering of grantee bank details for review by the Finance Officer
• Assist with initial checking of staff expenses claims and paperwork

Travel

• Occasional support of programme staff in organising travel for complex trips (for example higher risk locations or trips with Trustees), including travel and accommodation booking and trip scheduling and background research for travel risk assessments as necessary;
• Assistance in keeping up to date on COVID restrictions in relevant locations to assist programme staff in planning travel

Relationships and reporting lines

• Receives line management and development from the Office Manager
• Works closely with the Office Manager and Finance Office
• Works collaboratively with colleagues in the operations team, sharing information and learning and mutual support;
• Works supportively with colleagues across the programmes team.

PERSON SPECIFICATION

Knowledge, qualifications and experience

• Bachelor’s degree in a related field (such as social sciences, human rights, environmental sciences, sociology etc.) or equivalent experience.
• A demonstrable understanding of human rights issues or interest in developing this further;
• High level of literacy and numeracy;
• At least two years of work experience in an administrative role, preferably in a related field;
• Strong and demonstrable administration skills. Any experience of financial work would be an advantage;
• Some experience of working with website content management systems or other equivalent communications exposure;
• High level of computer literacy, including experience of using Microsoft Office particularly excel, and ideally customer relationship management (CRM), grant-making or other databases.

Key Competences, Skills and Abilities

• Excellent analytical skills and outstanding communications skills; ability to write concisely and persuasively and to present ideas confidently in English;
• Excellent interpersonal skills and ability to work with people at all levels and from a variety of ethnic and cultural backgrounds;
• Excellent attention to detail and commitment to high standards of delivery;
• Strong planning and organising skills and ability to project manage complex activities to time and to a high standard;
• Ability to manage multiple competing priorities, to work on own initiative proactively identifying problems and potential solutions;
• Team player, and flexible approach to supporting others in a small team.

Personal qualities

• Demonstrable interest in and commitment to human rights;
• Commitment to respect and value equality and diversity and inclusion, and understanding of how this applies to own area of work;
• Commitment to own continuing personal and professional development;
• Commitment to the vision, mission and values of SRT;
• Flexibility and a sense of humour.

Other requirements

SRT is only able to consider applications from candidates who already have the right to live and work in the United Kingdom. SRT is currently allowing staff work flexibly either in our Holland Park office or at home. This arrangement will apply to this post though office attendance from time to time may be required as part of the role’s duties.

How to apply:

Please submit a 2-page CV and 2-page cover letter to apply. 

Closing date for applications is 11.30pm on Sunday December 12th.

We expect to hold first round interviews during the week starting 17th January 2022.

Are you hard-working, talented and want your job to contribute to sharing God’s kingdom and alleviating suffering? Do you thrive when you work as part of a team towards ambitious targets?

We’re looking for an Individual Giving Administrator to contribute to BMS’ fundraising strategy and goals through supporting sustainable growth and making BMS supporters feel valued.

You’ll need to work hard and learn fast to pick up all the communication and technical skills that this job requires. You will be involved in thanking, expressing our gratefulness to BMS’ wonderful supporters, provide administrative support with project management of BMS’ direct mail appeals and maintain all relevant data relating to supporter engagements on the CRM database. You will learn how to use our database to create reports on the development of individual giving. This is much more than just an administrative role! As a champion of supporter care, you’ll also be ensuring that every interaction our supporters have with you as a representative of BMS is inspiring and uplifting. In all of this, you’ll have the full support of a friendly, encouraging and collaborative team helping you to succeed.

While you will mainly work with the Head of Fundraising, you will also start working more and more with the Fundraising Officer, who will provide supervision and might take over line-management of this role after two years.

Talent, potential and attitude are just as important to us as qualifications and experience, so please get in touch even if you don’t think you tick all the boxes quite yet.

Location    : Didcot, Oxfordshire / home working

Hours    : 17.5 hrs per week (Part time)

Salary range    : £19,560 to £23,662 (pro-rata for part time position)

Closing date    : 9 am Wednesday, 1 December 2021

Interview date : Tuesday, 7 December 2021  

If you would like to discuss this role further, please feel free to contact Tabea Dilling, Head of Fundraising,at BMS World Mission, Didcot

For full information and to download an application form and job details please visit BMS Website.

World Jewish Relief is the UK Jewish community’s leading international development and humanitarian agency. Our mission is to assist those living in poverty, affected by disaster or who are displaced, to survive, earn a living, find employment and be better able to support themselves. We tackle Jewish poverty and reach beyond our community. We create opportunities for those out of work to become self-reliant; we bring dignity to the elderly and we respond to international disasters. 

We have an exciting opportunity for a proactive, approachable, motivated and highly organised Fundraising Administrator to join our team, working part-time, 3 days per week. You will be involved in a wide and varied range of activities, working alongside our energetic and ambitious fundraisers. You will be responsible for managing the organisation’s crucial thanking process, providing the highest levels of donor care to valued supporters, as well as managing existing successful projects and helping to develop new innovations and initiatives.

Key to this role is a warm, and amiable outlook and a desire and ability to interact with people at all levels, from staff to Trustees, Committee members and supporters. Previous administration experience in a busy office environment would be an advantage.

We are currently working on a hybrid basis between our office in NW2 and home. This role is based 2 days per week in the office and 1 day a week from home.

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.

You don’t need to be Jewish to work for us, but you must be committed to our faith based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

USPG is the Anglican mission agency, founded in 1701, that partners churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice.

This is the key role within the organization that ensures information and data (financial, MOUs, stories and photographs) from partner churches across the Anglican Communion is recorded correctly and disseminated effectively within USPG. Reporting to the Head of Operations and working closely with the various Regional managers in the Global Mission team, the postholder will also work closely with the Finance team (especially during the Annual audit) and with those responsible for Communications and Engagement.

The closing date is at 9am on the 29th of November 2021.

 Interviews will take place on Thursday the 2nd of December 2021.

We have a new opportunity for an exceptional Finance and Administrative Officer.  This is an exciting time to join Mayhew, as we prepare for our new strategy cycle, next year.

You will report to the Head of Finance and Business support, taking responsibility for the payroll, invoices, and company secretarial functions. You will also assist our board of trustees with PA duties, therefore experience of minute taking would be beneficial for this role.

Role specifics:

Hours: 35 per week, Monday to Friday,

Salary: Circa £25,000 per annum

Closing Date: Sunday 21st November 2021

Benefits:  Please visit the careers section of our website to find out more about our employee benefits.

First round interviews will be conducted over Zoom.

Mayhew works in, and supports a diverse community here in London and Internationally, therefore, we welcome applicants from people with disabilities, Black, Asian or Minority Ethnic (BAME) backgrounds and the LGBT+ community.

If this sounds of interest to you read the Job Description and Person Specification below and apply.

Manchester Mind believes in the power of listening and feeling heard and that a better understanding of mental health benefits everyone. We do this by providing a range of services across Manchester to young people and adults. Our work is guided by our values of:

Openness  |  Belonging  |  Strength  |  Collaboration

Manchester Mind is looking to recruit 8 full-time (35 hours) Community Engagement Workers, 2 Community Engagement Team Leaders and 1 Administrator. The roles will involve working in a collaborative and person centred way across primary care in Manchester, Bolton, Salford, Wigan and Trafford, with people with lived experience of mental health problems to improve physical health issues and promote take up of both flu and Covid-19 vaccines.

We would like to work with people who are experienced, dynamic and passionate about being able to develop and deliver accessible mental health support services.

Position: Community Engagement Team Administrator (x1)

Salary: £21,322

All posts are Full-Time (35 hours per week). All posts are initially a 12 month contract.

The skills and knowledge that are important to us are:

• Ability to work in an open way that builds kind relationships and is receptive to and appreciative of the skills and talents of everyone.
• Knowledge or experience of the issues that people with lived experience of poor mental health face and the impact this can have on physical health.
• Ability to work collaboratively with others.
• Excellent administration skills.

Application documents can be downloaded from alongside this listing, or from the Vacancies page of the Manchester Mind website. All applications must be received by 12noon, Tuesday 7th December 2021. Interviews are planned for Friday 17th December 2021.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.

Exciting employment opportunity for an experienced and dynamic administrator in a highly regarded voluntary sector service providing mental health treatment for young people in Haringey, North London .

Open Door is an NHS commissioned voluntary sector service, providing a range of therapeutic services for young people aged 12-24. We form part of the Haringey CAMHS pathway for 12-18-year olds. We offer counselling, psychodynamic psychotherapy, CBT, mindfulness-based therapy, family and group work as well as a service for parents and carers. We offer services in Crouch End and Tottenham and on an outreach basis in secondary schools, and online. 

We are seeking a Senior Clinical Administrator to be part of our Clinical Support Service which is the first port of call for young people or parents wishing to use our services. You will be responsible for all office and reception administrative systems and for providing an efficient and effective support service for Open Door’s clinical services. This is a role where you can really make a difference, ensuring that the service has the administrative support required to work efficiently and effectively so that young people can get the care they need.

We therefore require someone who can work on the frontline and take referrals, as well as manage a small team, working under pressure in a demanding but well-supported environment. The successful candidate will have a good understanding of the importance of a client focussed service and demonstrate excellent communication and customer care skills. They will need to be IT literate and willing to learn new IT systems and digital skills.

An exciting and rare opportunity to join this historical, but forward thinking, charity supporting sick and disabled by giving equipment to improve their health and independence.  The Charity Administrator will oversee the grant process from initial enquiries to presenting cases  to the trustees and making payments.  Applicants should have good IT skills, a good telephone manner, be able to work independently and undertake various administrative duties.  Experience of charity work helpful but not essential as full training will be given. 

We are looking for a responsible Office Administrator to work as part of a small but very busy team. We are looking for a team player that will be providing support to managers and employees, assisting in daily office needs and managing the charity’s general administrative and financial activities. The role will also include regular interaction with vulnerable young people over the phone and therefore, an understanding of issues that young homeless people are faced with is essential.

So, if you are a friendly individual, good at multitasking, highly organised, and know how this role will contribute to support our organisation and teams, then we would love to hear from you.

Merton Home Tutoring Service is a small charity which gives free English language tuition to migrants, refugees and asylum seekers who are not able to access local authority or other ESOL classes because of poverty, lack of opportunity, childcare commitments, and disability. We teach learners in their own homes or in small community classes across the London Borough of Merton.

We are now recruiting for an Office Administrator. You will work closely and collaboratively with the Director, with the Education coordinator and with the Administrative Assistant to ensure the main CRM system and other databases are kept up-to-date and are running efficiently. You will ensure the proper flow of office procedures, including data collection and reporting, filing systems and general admin duties, working closely with colleagues and the trustees as required. You will also liaise with volunteers and learners, responding to queries as signposting them as appropriate; and with MHTS contractors, assisting them in maintaining up to date information on MHTS website, social media profiles and other marketing channels.

Based at:Vestry Hall, Unit 18, 336-338 London Road, Mitcham, CR4 3UD 

Reporting to:  Director, Merton Home Tutoring Service (MHTS)

Responsible for: Admin Assistant

Salary: £25,400 per annum (pro rata 0.4 FTE)

Please download the full JD and person specification and apply with CV and Cover Letter. Applications without Cover Letter will not be considered.

Closing date 03 December 2021, 09am.

We are expecting to hold interviews on Thursday 09 December 2021.

If you have not heard from us by Monday 06 December 2021, please assume that your application has not been shortlisted. Please note that we are unable to give feedback to applicants who have not been shortlisted for interview.

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Lambourne End Centre is looking for a Customer Service Administrator to carry out receptionist and shop duties including welcoming groups, answering phone calls, responding to queries, updating bookings information, engaging with customers through Social Media and marketing and monitoring feedback.

The Centre is a fantastic 54 acre site in south west Essex which is full of opportunity.  The Centre’s scenic location in a rural setting, yet on the doorstep of East London’s urban fringe creates a unique resource. The Centre boasts residential accommodation and training facilities, outdoor adventure activities, a garden project and a working farm with dedicated environmental areas.  These are used to generate a wide range of programmes which promote and deliver personal development opportunities for young people, especially those at risk or struggling in traditional mainstream environments. All the programmes are designed to encourage team building, problem solving and communication skills, as well as build confidence and raise aspirations. 

Suitable candidates should have:

• Experience of working in an office environment.
• Experience of dealing with customers in person, on the telephone and via email.
• An understanding of or willingness to learn how to utilise social media and other channels to promote the work of the Centre.
• Experience of using IT and a high standard of written English.

The post will be based on a 35 hour week, but will involve flexible working including occasional evenings and weekends.

Due to the nature of the work, the post will be subject to an enhanced DBS check.