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The Scout Association, Shoreham-By-Sea (On-site)
£26199.00-£26199.00 per year
Posted 3 days ago
Closing tomorrow
Basis Yorkshire Ltd, Leeds (On-site)
£14,687 per year
Posted 2 weeks ago

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Crown Estate Paving Commission, London (On-site)
£2,400.66 per month
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Alder Hey Children's Charity, Liverpool (Hybrid)
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Philanthropy Assistant role supporting events, donor visits, mailings, research and CRM admin at Alder Hey Children’s Charity.
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Yorkshire Cancer Research, Harrogate (On-site)
Circa. £33,000 per annum
Posted 3 days ago
Closing in 6 days
The Ehlers-Danlos Support UK, London (Hybrid)
£28,000 per year 35 hours per week
This is a key role in supporting the effective delivery of services, projects, events and member communications across the organisation.
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The Humane League UK, Remote
Starting Salary of £34,710 or £38,181 for Inner London Weighting
Posted 1 week ago
1001 Critical Days Foundation, London (Hybrid)
£60,000 - £65,000 per year
We are looking for a highly motivated proven team player to join our ambitious and fast-growing international charity,
Posted 3 days ago
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The Royal College of Psychiatrists, Multiple Locations (Hybrid)
£26,869 - £29,182 pa, plus excellent benefits
Posted 1 day ago
Closing in 3 days
Oceana UK, Multiple Locations (Hybrid)
£41,000 per year
The Executive Assistant will provide principle administration and project support to the Executive Director and Leadership Team.
Posted 1 week ago
Closing tomorrow
OMF International (UK), Manchester (On-site)
£28,000 - £34,000 per year
Posted 2 weeks ago Apply Now
UK Association for Transactional Analysis (UKATA), Remote
£40,000 per year FTE (£32,000 pro rata)
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Shoreham-By-Sea, West Sussex, United Kingdom (On-site)
£26199.00-£26199.00 per year
Permanent
Job description

 Job Title: Returns Administrator

 Salary: £26,199 per annum - Band C, Level 3 

 Location:  Shoreham-by-Sea, BN43 6NZ, West Sussex.

 Contract Type: Permanent 

 Working Hours: 35 hours

About the role

We're looking for a Returns Administrator to manage end-to-end product returns, including customer enquiries, RMA processing, quality checks, logistics coordination, stock allocation, and administrative support across the Customer Service and Production teams, ensuring all returns are handled efficiently and in line with company policy.

Main duties as our Returns Administrator

  • Manage the end-to-end returns process, including refunds, exchanges, RMAs and returns administration within agreed SLAs.
  • Deliver excellent customer service by handling returns enquiries and providing proactive updates throughout the returns journey.
  • Investigate and resolve returns issues while working closely with Warehouse, Buying, Merchandising, Accounts and Customer Service teams.
  • Monitor returns performance, maintain KPI reporting, and identify opportunities to improve processes and customer experience.
  • Support wider business operations by assisting other departments and providing guidance to the Returns Assistant as required.

What we are looking for in our Returns Administrator

  • Strong communication and customer service skills, with the ability to adapt to different situations and build positive working relationships.
  • Highly organised and detail-oriented, with excellent administrative accuracy and confidence handling large volumes of data.
  • Proficient in Microsoft Office (particularly Excel and Word) and experienced using databases and other IT systems.
  • A proactive team player with a strong retail or customer service background, able to work independently, solve problems and perform well under pressure.

What we offer as our Returns Administrator:

  • A supportive, inclusive, and collaborative team environment
  • Ongoing learning and professional development opportunities
  • 28 days annual leave, rising to 32 days after 2 years, plus additional time off over Christmas
  • Flexible working options to suit you, your role, and your team
  • A double-matched pension scheme, up to 10% employer contribution
  • A family-friendly approach, with generous family leave policies

For a full list of our benefits, click .

Closing date for applications: 11:59pm Friday 24th July 2026. 

Interviews will be held in person on Wednesday 5th and Thursday 6th August 2026. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Organisation
The Scout Association View profile Organisation type Registered Charity
Posted on: 13 July 2026
Closing date: 24 July 2026 at 23:59
Job ref: VF1621466LanRA
Tags: Retail / Sales, Operations