Administrator and supporter services assistant jobs in petts wood, greater london

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
  free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

Join Dementia UK in this newly created role as Executive Assistant, Fundraising and Engagement and play a key part in helping the leadership team operate efficiently and deliver meaningful results for the charity.

In this role, you will provide high-level administrative support to the Director of Fundraising and Engagement, as well as to the Deputy Directors of Fundraising, Marketing and Communications and Policy, Campaigns and Public Affairs.

You will have a central role in coordinating projects and supporting activity across the wider directorate, helping our fundraising, marketing, communications and influencing work to thrive. You will liaise with colleagues across the directorate and the wider organisation, as well as with external stakeholders, ensuring the delivery of high-quality work to tight deadlines.

You will bring strong organisational skills and excellent attention to detail, with the ability to manage multiple priorities and meet deadlines. Experience in project coordination or administrative / team support roles is essential, as is a high level of proficiency in using Microsoft Office and digital collaboration tools such as Teams, SharePoint and Zoom.

If this sounds like you, join us in making a difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. 

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

We are now recruiting the team that will deliver Crisis at Christmas 2025. This unique project mobilises a huge volunteering effort to provide warmth, companionship and vital services in temporary centres across London to people facing homelessness.

Vacancies: We are hiring for three vacancies

Contract: Fixed Term Contact – starting 16 September 2025 until January/February 2026 (as required

Hours: 35 hours per week (some rota’d working to cover weekends and bank holidays over Christmas period)

Location: Canning Town Warehouse, Unit 4 SEGRO Park, London E16 4ES - three days per week onsite. Additional days and locations across London will be required during the Christmas period when our sites are operational.

About the role

We are looking for three new Project Assistants to support the delivery of a range of services our guests need to have a safe and happy Christmas. From healthcare and catering to advice and wellbeing services such as arts and crafts and salon, our services can make a real difference. You will support with the recruitment and management of Crisis at Christmas volunteers and external partners to help deliver services, ensuring teams have all the information and equipment they need. This is a varied role including processing volunteer applications, creating comms materials, managing and communicating schedules, organising training, organising and setting up kit, ensuring our teams of specialists have the equipment and materials they need as well as getting stuck in and helping out directly once our centres open.

This is great role to kickstart your career in the charity sector, as well as in project management or events roles.

About you

To be successful in this role you will have…

• Experience of providing administrative support and general office duties in a busy events or project-based environment
• Excellent spoken and written skills to communicate effectively and confidently with a wide range of audiences
• Ability to prioritise tasks and work to tight deadlines in ambiguous or challenging situations
• Good attention to detail to ensure accuracy in tasks
• Experience of customer service and ability to deal with high volumes of enquiries via phone and email in a professional and friendly manner
• Proficient IT skills and the ability to use data in order to work effectively and collaboratively
• A positive and proactive mindset, coupled with a strong willingness to contribute to and support the success of the project

You may have experience running events or working on busy projects or have experience in a busy customer service or administration environment. You should have an interest in the charity or homelessness sector and a commitment to Crisis’ purpose and values.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 16 July 2025 23:59

Interview process: Competency-based interview + written task.

Interview date and location: Interviews will be held on the 29th – 31st July at our Canning Town office, however an online option may also be possible

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

The People Services Administrator will act as the first port of call to employees and external partners for all HR and Volunteering queries. The role will provide high quality and customer centric support on a range of administrative processes across all functions within the People Services team, including HR, Volunteering and Learning and Development, ensuring staff, volunteers and external stakeholders have a positive experience. As a priority, the People Services Administrator will process the majority of employee documentation, including issuing employment contracts, recruitment paperwork and issuing other adhoc letters as required.

The post holder will be based at the NLH Finchley site with an element of home working and flexibility. They may however be required to travel to NLH additional sites across Barnet, Enfield and Haringey.

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

We’re looking for someone with experience of team administration, and excellent communication and interpersonal skills with the ability to influence and negotiate when required at all levels internally and externally to fulfil a critical role that underpins the work of the East of England team. 

About the role 

You’ll provide high quality admin support to the East of England team, coordinate, plan and prep key meetings, and provide first point contact for both internal and external stakeholders. Including working coproductively with people living with Parkinson’s.

As members of the Community Directorate we aim to reach out to and support people with Parkinson’s, their families, friends and carers.  We enable the voice of people affected by Parkinson’s to be heard to improve services, inform our priorities and improve decision making locally.

Through community development we work in close collaboration with our respective Parkinson’s communities to bring change on the issues that matter most to people affected by Parkinson’s

What you’ll do:  

• Organise online and in-person, internal and external meetings and other events, including booking venues and refreshments, assisting with the production of materials, liaising with participants and speakers, fulfilling mailings and taking bookings as required

• Keep up to date with the directorate’s activities in order to provide clear, accurate information, and support the process of business performance and impact reporting 

• Respond to general enquiries in a timely and friendly fashion, ensuring needs are met, and participate in working groups, meetings, local events or activities as required

• Maintain digital records on the charity’s data platforms, help manage our social media platforms and our newsletters and other communications.

What you’ll bring:

• Excellent administration skills, including note-taking, presentation preparation and a positive, assertive and resilient approach to prioritising and juggling varying pressures and conflicting priorities 

• Experience in coordinating multiple projects simultaneously that meet the business requirements 

• Experience of developing and maintaining effective working relationships with all stakeholders 

• Experience of operating in a modern digital workplace, including using digital tools to work collaboratively and productively 

• Ability to work flexibly and from home with some travel and the occasional overnight stay 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held on 21st & 22nd July

The successful candidate will be required to 

• live in the area specified of East of England (Essex, Suffolk, Norfolk, Cambridgeshire, Hertfordshire or Bedfordshire) and be able to travel freely and flexibly around these areas and occasionally further afield without reliance on public transport

• provide their own broadband service with a minimum download speed of 2Mb 

• have a confidential space in which to work

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

People & Culture Administrator
Hybrid / London Office | Full-Time | £23,000 – £27,000 | 35 Hours per Week

Are you a natural organiser with a heart for people and a passion for admin done well? Do you want your work to have purpose and impact?

Join Keychange Charity – where care and compassion are at the heart of everything we do.

Keychange is a Christian charity supporting older people and homeless communities across nine care and housing sites in England. Our People & Culture (HR) team plays a vital role in creating supportive workplaces so that our care teams can deliver exceptional service.

We’re looking for a People & Culture Administrator to join our small but dynamic central office team. You'll be the friendly first point of contact for HR queries, supporting everything from recruitment and onboarding to payroll prep and wellbeing initiatives.

What You’ll Be Doing

• Keeping employee records accurate and up to date (Planday & SharePoint)
• Supporting recruitment admin and coordinating onboarding and exits
• Helping managers across our sites with job adverts and employment letters
• Preparing and checking data for payroll accuracy
• Coordinating initiatives like Wellbeing Mentors
• Assisting with the administration of the organisation wide performance management processes (including appraisals and supervisions)
• Supporting internal communications, events, and policy rollouts

You’ll be working closely with our People & Culture Officer, Payroll Lead, and local community managers – a great role if you’re looking to gain broad HR exposure in a values-led organisation.

What We’re Looking For

Essential

• Solid admin experience – ideally in HR, payroll, or finance
• Excellent attention to detail and organisational skills
• Confident using Microsoft 365 (especially Excel, Outlook, SharePoint and Teams)
• A positive, people-first approach – you're helpful, responsive, and discreet

Desirable

• Experience in a charity or care setting
• Knowledge of Planday or other HRIS systems

Why Work With Us

• Purpose-led organisation – be part of something meaningful
• Hybrid working – with 1–2 days in our friendly London office
• 25 days’ holiday plus bank holidays
• Wellbeing support – including 24/7 GP and counselling access
• Recognition and rewards – including Keychange Awards and referral bonuses
• Career development – specialist training tailored to your role
• Pension scheme and Blue Light Card

Ready to Apply?
We’d love to hear from you! Send your CV and a short covering note telling us why this role excites you.

Property Team Administrator

We’re looking for a detail-oriented and proactive Property Team Administrator to join a dedicated team making a real difference in women’s lives across London.

Position: Property Team Administrator
Location: Hammersmith, London / Hybrid
Hours: 35 hours per week (Monday to Friday)
Contract: Permanent
Salary: £28,357 per annum

Closing date: Sunday 13th July 2025
Interviews/assessments: Week commencing 28th July 2025

About the Role:

This is an exciting time to join the charity as they expand their services and deliver over 160 new high-quality homes for single women. As Property Team Administrator, you’ll play a vital role in ensuring the delivery of safe and well-maintained homes for residents.

You’ll work closely with the Director of Property Services and the wider team, managing property data and compliance records, supporting contractor performance monitoring, and helping ensure landlord safety and quality standards are met.

Key responsibilities will include:

• Coordinating and compiling reports on repairs, maintenance and improvements performance.
• Responding to tenant and contractor queries professionally and in line with procedures.
• Supporting contractor performance management, including organising appraisal meetings and documenting outcomes.
• Preparing compliance information packs for gas, electrical and water safety.
• Matching invoices to purchase orders and ensuring timely payments.
• Assisting with Health & Safety and compliance records using CRM systems.
• Providing general administrative and facilities support, including meeting coordination and minute-taking.

About You:

You’ll be organised, tech-savvy, and confident handling property data with accuracy and care. You’ll be someone who thrives in a collaborative, values-driven environment and has a passion for helping others succeed.

Essential skills and experience include:

• Strong administrative experience with excellent attention to detail.
• Proficiency with Microsoft Office (Excel, Outlook, Word) and databases.
• Ability to manage workloads and coordinate activities to deadlines.
• Excellent written and verbal communication skills.
• A commitment to high standards and customer service.
• Experience in a not-for-profit or values-led organisation.

Desirable:

• Some knowledge of property repairs, maintenance or building construction.

About the Organisation:

The organisation was founded in 1920 by women and men who understood the challenges faced by women trying to secure affordable, safe, and independent housing at the time. The need for safe, secure, affordable housing for single women is as great as ever. They remain committed to making a positive difference to women’s lives by providing high quality homes and services.

Their vision is to make a positive difference to women’s lives. Their mission is to provide homes and services which offer a springboard to independent women to achieve their potential and influence others to do the same. Their values, co-created with their staff and residents, reflect both their history and their future: Positivity, Integrity, One team, Never forgetting the customer, Equality, Empowerment and Responsibility.

Other roles you may have experience of could include: Property Services Administrator, Compliance Administrator, Housing Services Administrator, Repairs and Maintenance Assistant, Asset Management Assistant, Property Coordinator, Maintenance Support Officer, Housing Administrator. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Are you an experienced, organized and proactive Executive Assistant who thrives in a fast-paced, international environment? Do you enjoy supporting senior leaders and playing a key role in enabling teams to work effectively across different time zones and cultures? Are you a practising Christian who wants to use your skills and experience in a faith-based setting? Then our team at ODI would love to hear from you!

We’re looking for someone with excellent communication and interpersonal skills, who can confidently manage multiple priorities and handle sensitive information with discretion. You’ll bring experience in executive-level support, coordinating complex calendars and meetings, preparing internal communications, and supporting reporting to senior stakeholders.

Reporting to the Chief Programs Officer, you’ll play a key role in supporting the Global Field Leadership and Support Teams to stay connected and focused.

Your Key Responsibilities

· Provide administrative and communications support to the Chief Programs Officer and Field Operations Team, managing complex calendars, coordinating international events, preparing reports and presentations, and serving as the key liaison with internal and external contacts.

· Ensure smooth office operations through expert budget tracking, correspondence management, and use of digital tools, including maintaining filing systems, supporting internal communications, and producing field updates and newsletters.[EP1] 

· Managing and coordinating special projects, and building strong relationships across different teams and departments to ensure smooth collaboration and information flow.

· Anticipating needs and proactively solving problems, helping CPO stay focused on strategic priorities and achieve organizational goals more effectively.

Your Profile

· Committed Christian with a heart for the Persecuted Church.

· Holder of a degree, or equivalent in education plus experience in an office environment.

· Cross-culturally sensitive

· Excelling in office processes, related computer software and electronic communications tools.

· Well organized, efficient, self-motivated and proactive

· Flexible, servant-hearted and positive. Able to adapt approach to provide best support.

· Fluent in spoken and written English

Our Offer

Working at Open Doors means that you are actively involved in serving the worldwide Persecuted Church. We offer you a versatile position in an international, dynamic environment, a professional team and the opportunity to grow professionally and personally. As a global organization we are used to combining working from home with working from the office and to have flexible working hours. This position is preferably based in the UK, or the Netherlands.

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Open Doors is an international, interdenominational organization that supports Christians who are persecuted for their faith.

Open Doors International supports the worldwide organization with services such as Communications, Marketing, People & Culture, Advocacy, IT, Program Management, Finance and Global Research by working in a service-oriented way with teams and colleagues in countries with an Open Doors Development or Field office.

Global Field Leadership & Support teams at ODI work under the leadership of the Chief Programs Officer and consists of Regional Directors with Field Technical and Program Management specialists.

Just over a year ago, Children Not Numbers was founded in response to the unprecedented crisis facing Palestinian children in Gaza.

Our UK-based medico-legal NGO was established to be a voice for the most vulnerable and innocent victims: children. We chose the name Children Not Numbers to acknowledge that the dead and wounded are not simply statistics.

From the very beginning, our mission has been clear: to provide life-saving medical care, rehabilitation, and long-term support to children affected by war and poverty. Our six core objectives are:

• Immediate short-term medical evacuation
• Medical aid delivery
• Sustainable rehabilitation support
• Advocacy for children’s rights 
• Educational programme implementation
• Supporting junior Gazan medics 

We are looking for a proactive and enthusiastic Fundraising Assistant to support our growing and ambitious fundraising team. This diverse role is key to helping us raise vital funds through individual giving, community fundraising initiatives, and challenge events. You’ll support the smooth running of our regular giving programme, handle general fundraising administration and ensure excellent supporter care and team efficiency. 

WHO ARE WE LOOKING FOR?

To be considered for this role, it is essential that you:

• Have 1+ years' employment within a charity or NGO, ideally within a fundraising team or an international development organisation.
• Reside in the UK  and hold right to work status
• Are already set up, or are able to set up, in order to fulfil a contractor role (this is not a PAYE employee position)

You will also be skilled in: 

• Managing multiple tasks and deadlines within a fast-paced environment
• Written and verbal communication
• Demonstrating a high attention to detail and accuracy
• Using databases and online platforms (training will be provided)
• Acting as a team player with a positive, can-do attitude

It would be highly desirable if you:

• Bring lived experience of or strong affinity with the cause
• Are familiar with CRM systems, such as Beacon, Salesforce, Donorfy or Raisers Edge)
• Have knowledge of fundraising best practices and donor stewardship

Application is initially by CV only. Cover letters are not required for initial application. Therefore please ensure that the essential/desirable person specification points above are made clear on your CV. 

Please do not contact Children Not Numbers directly - recruitment for this role is being managed solely via the CharityJob portal. 

Suitable applicants will be contacted for an initial screening call where a detailed brief will be shared and your relevant experience discussed. You will also have the opportunity to ask questions about the role and organisation. 

About Impetus

Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.

We find, fund and build the most promising organisations working with these young people, providing core funding and working shoulder-to-shoulder with their leaders over the long term to help them become stronger.

At Impetus we focus on the critical factors that influence the education and employment outcomes for disadvantaged young people in the UK, working with organisations that have the potential for impact at scale, helping their leaders to deliver lifechanging, benchmark beating, sustained outcomes.

We provide them with the funding and the tools to grow and deliver on their promises to the young people they serve. We also seek to influence government and the wider sector to back effective support for young people and invest with other like-minded organisations to tackle the most difficult and under-supported challenges.

We are resolutely focused on outcomes and impact, driven by quality evidence.

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our charity partners and the young people we serve.

Impetus is a registered charity and our charity number is 1152262.

About the team

This is an important role based in a busy Operations team which covers office management, information technology, finance and human resources. The team play a key role in supporting the organisation to achieve its mission of supporting young people from disadvantaged backgrounds to succeed.

The Operations team comprises the Director of Finance and Operations, HR and Learning Manager, Head of Finance, HR Officer, Finance and Operations Assistant and a part time Administrator. Payroll and IT support are outsourced.

About this role

The Executive Assistant (EA) to the Chief Executive at Impetus plays a vital role in providing high-level administrative and project management support to the Chief Executive and ensuring the smooth operating of the Senior Management Team (SMT). The EA acts as a key liaison between the Chief Executive and internal/external stakeholders, managing sensitive information and handling a wide range of administrative and executive support tasks.

This dynamic position requires the ability to anticipate needs, think critically, and offer creative solutions to problems with a high level of professionalism and confidentiality.

Key responsibilities

Executive Support:

• Provide sophisticated calendar management for the Chief Executive.
• Serve as the primary point of contact for internal and external stakeholders on all matters pertaining to the Chief Executive, including those of a highly confidential or critical nature.
• Prioritise and determine the appropriate course of action, referral, or response, exercising judgement to reflect the Chief Executive’s style and organisational policy.
• Prioritise inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
• Anticipate the Chief Executive’s needs (e.g. travel bookings, briefings, preparation time) in advance of meetings, conferences, etc.
• Coordinate all SMT meetings and offsites and assist with staff meetings and events as needed.
• Work closely with the Chief Executive to keep them well informed of upcoming commitments and responsibilities, following up appropriately.
• Act as a "barometer," having a sense for the issues taking place in the environment and keeping the Chief Executive updated.
• Provide a "gatekeeper" and "gateway" role, providing a bridge for smooth communication between the Chief Executive and staff, demonstrating leadership to maintain credibility, trust and support with the senior management team.
• Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organisation including: assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expenses.

Governance:

• Act as a liaison and provide support to the Board of Directors.
• Arrange and handle all logistics for Board meetings, sub committees and events: schedule meetings; draft agendas; develop, compile, and distribute presentation materials and record meeting minutes.

Operations Support:

• Support a professional and effective office/remote working environment for Impetus staff.
• Assist the Director of Finance and Operations (DFO) with any ad hoc Operations duties and projects, such as an office move, health and safety reviews, optimising remote and agile working.
• Assist the HR and Learning Manager with HR administration, including straightforward queries, recruitment support and ad hoc projects where needed.

Person specification

Essential:

Qualifications and Experience

• Significant executive support experience, acting as a trusted advisor and support to senior colleague/s (ideally within the charity or not for profit sector).
• Good business acumen and a keen interest and understanding of operations support.
• Excellent technical skills. Experience utilising CRM systems effectively; expert proficiency with Microsoft Office; ability to design and edit graphic presentations and materials.
• Exceptional organisational skills and impeccable attention to detail.
• Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
• Ability to complete a high volume of tasks and projects with little or no guidance.
• Excellent judgement and problem solving; with the ability to make appropriate, informed decisions regarding priorities and available time.
• Excellent project management and planning skills, including effective contingency planning and responsibility for managing actions, people and priorities.

People and Communication skills

• High degree of proactive professionalism in dealing with diverse groups of people, including Board members, senior executives, staff, charity partners, donors, and other external stakeholders.
• Work flexibly, collaboratively and creatively, with the ability to adapt to change, and work effectively as part of a team, remain calm under pressure and support others where required.
• Commitment to a continual focus on improving service to stakeholders, both internal and external.
• Excellent written and verbal communication skills with experience of writing in a variety of formats and communicating complex and sensitive information in a clear, correct, coherent and professional manner.
• Ability to influence and negotiate, presenting arguments or proposals with skill and confidence.
• Ability to maintain a high level of integrity and discretion when handling confidential information, dealing with sensitive issues and managing conflict.

Commitment to Impetus’ mission and values

• Ability to act as an ambassador for the organisation.
• A commitment to equality, diversity and inclusion with the ability to execute work with a diversity, equity, and inclusion lens.

Desirable

• Experience working in the charity or not for profit sector.
• Experience working with a not for profit Board.
• A keen interest in youth and/or education sector.

Our commitment to equality, diversity and inclusion

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form).
• Upload a comprehensive CV and supporting statement. 

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 9am Monday 14th July 2025.

Interviews

First round interviews will take place: 21st July 2025.

Second round interviews will take place: 28th July 2025.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. 

We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis. 

Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has been shortlisted for an Impact Prize and won the Change Project of the year award in 2023. 

At Prostate Cancer Research, our supporters are at the heart of everything we do. We are committed to a fundraising approach that values authentic relationships and creates a "gold standard" supporter experience. This means going above and beyond to make every individual feel valued. We're searching for a Supporter Engagement Assistant who will be central to this ambition, helping us create "wow" moments and connecting our supporters directly to our life-changing research.

What you will do:

· Be the first point of contact for our rapidly growing supporter base, making a positive impact on their day through thoughtful and engaging emails, letters, and calls.

· Help to develop and deliver exceptional supporter journeys that increase satisfaction and long-term loyalty.

· Collaborate across the entire Public Fundraising department, gaining unique insights into events, major gifts, and individual giving campaigns.

This role is perfect for you if you are:

· A natural communicator who loves connecting with people from all walks of life.

· Super-organised, proactive, and known for your exceptional attention to detail.

· Passionate about going the extra mile and creating positive experiences for others.

We foster a collaborative, transparent, and supportive work environment. Using agile methodologies, we encourage autonomy and provide significant room for you to develop your skills and career. This is a fantastic opportunity to join a growing team and have a tangible impact in the charity sector.

Key Responsibilities

Supporter Care and Engagement

· Frontline Supporter Engagement: You will be the first port of call for our supporters, managing inbound communications across phone, email, and various digital platforms.

· This includes warmly handling enquiries, taking and processing donations, and escalating complex issues to ensure a seamless and positive experience for everyone.

· Creative Communications & Gratitude: You will take the lead on thanking our supporters and making them feel valued.

· This involves drafting personalised acknowledgements, finding creative ways to share the impact of their support, and sending welcoming messages to new event participants.

· Collaborative Team Support: Act as a key support pillar for the Public Fundraising Team, especially during peak times and events.

· Your role will be dynamic, involving everything from on-the-day event assistance to managing logistics and taking ownership of specific fundraising activities.

· Digital Community Management: Help us maintain a vibrant and supportive online presence by monitoring shared inboxes and assisting with the moderation of our social media communities during key campaigns and fundraising challenges.

· Process Improvement: Develop and maintain essential resources, such as FAQ documents, to streamline our processes and ensure consistent, high-quality information is shared with our supporters.

· In person support for several key owned events and other organised events each year, outside of core business hours as needed, for example – by supporting our London and Brighton marathon teams on the day (time off in lieu will be available).

Supporting Public Fundraising Campaigning and Administration

· Provide essential administrative support across the Events, Individual Giving, and Major Donor fundraising teams, contributing to the efficient operation of campaigns and activities.

· Work collaboratively with the Finance team to ensure accurate and timely processing, logging, and acknowledgement of incoming donations and fundraising income.

· Perform data entry tasks, including setting up new regular gifts, and creating and updating communication records within the CRM system (Access CRM).

· Support the administration and stewardship journeys for fundraising events, assisting with tasks such as registration support, participant communication, and logistics administration.

· Provide surge capacity support during busy periods, particularly for high-volume activities like Facebook Challenge moderation and campaign-specific administration.

· Assist with the preparation and mailing of supporter communications, appeals, and stewardship materials.

· Some on the day support for fundraising events and logistics planning and delivery. This may involve some work outside of core working hours for which TOIL would be available.

Collaboration and Operational Efficiency

· Work effectively within our evolving Agile framework, which empowers teams and individuals to work collaboratively with transparency, with key teams to plan, prioritise, and deliver high-quality supporter engagement activities.

· Build and maintain strong working relationships with colleagues across all teams, including Public Fundraising, Resources, Patient Projects, Finance and Communications, to ensure a joined-up supporter experience.

· Identify and suggest improvements to enhance efficiency and supporter satisfaction, wherever possible.

Database and Compliance

· Adhere to all Prostate Cancer Research policies, procedures, and the staff code of conduct.

· Collect and maintain records and data both on CRM and elsewhere regarding supporter interactions, enquiry themes, supporter feedback, questions, interests etc. For helping us to improve.

· Maintain a proactive approach to learning and professional development, seeking opportunities to enhance skills and knowledge relevant to supporter engagement, fundraising administration, and the cause of Prostate Cancer Research.

· Take responsibility for personal development to improve performance in the role and contribute effectively to PCR’s mission and strategic goals.

Skills and Competencies

Our ideal candidate would have the following:

· Demonstrable or transferable experience of an administrative or support role, within an office environment.

· Demonstrable pro-active growth mindset and excellent problem-solving skills.

· Proactive, eager to learn and support the work of PCR and colleagues.

· Very good written and verbal communication skills with the ability to communicate clearly, empathetically, and professionally with a diverse range of people, particularly external supporters and patients.

· Strong customer service or supporter care skills, demonstrating patience, empathy, and a helpful attitude with excellent telephone manner.

· Strong accuracy and attention to detail with tasks such as data entry and with written communications.

· Experience with using Microsoft 365 applications (Word, Excel, Outlook etc.) and generally good IT skills including web applications and file systems.

· Ability to manage multiple tasks and prioritise workload effectively in a busy environment.

· Work effectively individually and as part of a team.

· A basic understanding of data protection and GDPR principles and maintaining confidentiality.

· An understanding of or interest in the cause of Prostate Cancer Research.

Desirable:  

· Experience working with a CRM system, particularly Access CRM or similar fundraising CRMs would be useful.

· Experience working or volunteering in the non-profit or health and social care sectors.

· Experience handling and processing financial transactions (e.g., taking donations over the phone).

· Experience using design or communication tools like Canva.

· Knowledge of fundraising principles or the Fundraising Code of Practice.

· Experience assisting with event administration or logistics.

· Experience using digital communication tools or social media in a professional capacity.

How to apply?

Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience. There will be a two-stage interview process. The first interview will be online, and the second will be a more informal in-person interview at our offices in London.

For more information about the role, please contact our Head of Individual Giving, Tom Treasure for an informal chat.​  

For more information about our organisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage, and the PCR online patient resource, The Infopool.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age. 

Job Opportunity: Visitor Services Assistant – Union Chapel
Salary: £27,007 | Full-Time (37.5 hours/week) | Fixed-Term (1 Year)
Start Date: Before the end of August

Union Chapel is looking for a friendly, organised, and proactive Visitor Services Assistant to join our team on a one-year fixed-term contract. This full-time role is a great opportunity to be part of one of London’s most iconic live event venues – a unique space that blends arts, culture, and social purpose.

You’ll be the first point of contact for all public and customer enquiries, helping to create a welcoming and professional experience for every visitor. You'll play a vital role in the day-to-day running of events, supporting both the admin team and the evening operations staff, and ensuring smooth communication across departments.

Union Chapel is more than a venue – it’s a vibrant community space that delivers top-quality events while supporting social change. By joining our small, passionate team, you’ll be part of something meaningful, with opportunities to grow your skills in a unique and creative environment.

Based near Highbury Corner, because of the nature of the role it is essential that you are based on site.

Apply now and help us deliver outstanding experiences to every visitor.

Applicants must heve the legal right to work in the UK.

Providing key support to impactful social investing.
 
Big Issue Invest - one of the UK's leading social impact investors is looking for a new Loan Administration Assistant to join the team.
 
We encourage and welcome applicants from all members of the community and particularly applications from those who are underrepresented in our sector – women in finance, people with disabilities, Black, Asian, or Minority Ethnic backgrounds, LGBTQIA, and from different socio-economic and educational backgrounds. 
 
The Loan Administration Assistant will provide key financial administration support to the wider Big Issue Invest Team. You will support the Accounts Manager with the administration and monitoring of both loan and fund portfolios, ensuring accurate record-keeping and timely updates, assist with onboarding new clients and investments, including collecting and verifying KYC (Know Your Customer) documentation and supporting due diligence processes.
 
You will also provide key monitoring services such as maintaining and updating portfolio management systems, prepare routine correspondence, and respond to client queries, support the monitoring of existing investments, tracking key milestones, repayments, covenants, and impact metrics.
 
You will also work with the wider investment team, for example to assist the Investment Manager and Accounts Manager with Risk assessments and Performance assessments where required.
 
You will be a keen "numbers person" who is used to working in depth with Excel. You will have a background in a financial environment and/or a relevant degree or financial qualification. We would also consider a suitably qualified candidate who wishes to move into a social finance career. A strong understanding and history of confidentiality in a financial context is also essential.  
 
There is a strong opportunity, for the right candidate, to progress into a career in Fund Accounting or Fund Management.
 
If this sounds like you and you are a supporter of our work then please see the attached Job Description for a fuller summary of responsibilities, skills, qualities and experience required for the role. 
 
Big Issue Invest is part of the Big Issue Group which brings together media, investment and service initiatives under the one aim of creating solutions through enterprise, to unlock social and economic opportunity for the 14.5m people in the UK living in relative poverty to earn, learn and thrive. 
 
The Big Issue Invest and Big Issue Group are strongly focused and striving towards equal opportunities and committed to promoting and enhancing diversity, equality and inclusion.
 
Salary and Benefits:

•    Salary is in the range of £28,000 per annum.
•    25 days holiday plus bank holidays that grows incrementally service.
•    Flexible working policy
•    Hybrid working available
•    Pension scheme
•    Private Health care cover
•    Enhanced Family benefits
•    On-going learning and development
•    Employee Assistance programme to support your health and wellbeing
•    Blue Light Card Benefits scheme
 
Workplace details:

The role is based in the Big Issue Head Office in Finsbury Park, London, with hybrid working available – with a minimum of 3 days per week in the office.
 
Closing date – 06 July 2025 (23:59pm). Please note that we may shortlist and interview before the role closes so please apply asap.
 
Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd and Big Issue Invest Ltd (our social investment arm) and Big Issue Changing Lives Community Interest Company.
 
REF-222 282

The Role

This is a fantastic opportunity and exciting time to join our busy in house Facilities team. You will play a key part in supporting the team with overseeing the delivery of all areas of building management, through our service partners and other supporting contractors. You will also be involved in the delivery of small and capital expenditure project works, and the TLS commitment to reaching NetZero by 2030.

You will liaise with key internal and external stakeholders including staff, and contractors, relating to the day-to-day running of our TLS property portfolio. You will also be expected to help raise the profile of the Facilities team, promoting our success and progress on key business objectives.

Please refer to the JD for additional information.

What we're looking for

This is a great opportunity for someone looking to start their career within a dynamic, in-house Facilities team. We're looking for a proactive individual who is comfortable working in a fast-paced environment and engaging confidently with colleagues across the organisation.
You should be able to manage your time effectively, meet deadlines, and pay close attention to detail. An understanding of how contracts and service delivery work in practice is important, along with strong organisational and administrative skills.
You'll also need to be confident using IT systems and be able to communicate clearly and professionally, both in writing and in person.

What's in it for you

This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.

We offer hybrid working, a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.

Please note: if you are an internal applicant, Pay Policy will apply.

The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.

If you would like to have an informal discussion about the role, please contact Emily Holbrook on

The Royal School of Needlework

The Royal School of Needlework (RSN) is the International Centre of Excellence for the Art of Hand Embroidery. Based at the historic Hampton Court Palace, we have been dedicated to preserving and innovating in the art of hand embroidery since 1872. Our thriving education programme offers courses for all levels, from beginners to degree level, and we teach onsite and online in locations across the UK, and internationally in America, Japan, and Australia. Our renowned Embroidery Studio creates bespoke embroidery for fashion, art, and royalty and offers expert conservation and restoration services for valuable and historical embroidered pieces.

The RSN is unique. No other single organisation covers the breadth of education and practice to promote the art and technique of hand embroidery or has our connections, collection, archive and heritage. Embroidery is an international language. Cultures and communities have used embroidery-based techniques to tell stories and record events for hundreds of years while the individual benefits of mindfulness and mental wellbeing are now increasingly being recognised today.

Overview

The Royal School of Needlework (RSN) is seeking a highly motivated and organised Fundraising Assistant to join our team and provide administrative support for our fundraising activities. The Fundraising Assistant will play a key role in generating vital income and helping the organisation achieve its fundraising goals by assisting with donor relations, event planning, grant research, data management, and campaign coordination.

Key Responsibilities:

Donor Support and Stewardship:

• Become a ‘super’ user of the CRM/database.
• Maintain donor records in the CRM/database, ensuring accurate and up-to-date information.
• Help with the acknowledgment process, including sending thank-you letters and recognition communications to donors.
• Assist in coordinating donor communications and outreach campaigns (e.g., newsletters, appeals, and stewardship materials).

Event Support:

• Provide logistical and administrative support for fundraising events, including venue coordination, volunteer management, invitations, and guest lists.
• Help with event set-up, registration, and follow-up tasks.
• Assist in preparing event materials, such as programs, signage, and donation forms.

Grant Research and Application Support:

• Assist in researching potential grant opportunities from foundations, corporations, and government sources.
• Help prepare grant proposal materials and ensure submission deadlines are met.
• Track and report on the status of grant applications and funding received.
• Campaign Coordination:
• Support the planning and execution of online and offline fundraising campaigns, including peer-to-peer campaigns, crowdfunding, and direct mail appeals.
• Assist with creating and managing campaign content, such as donation pages, emails, and social media posts.
• Help monitor campaign progress and gather data to report on results.

Data Entry and Reporting:

• Maintain accurate records of donations, donor interactions, and event participation.
• Provide regular reports on fundraising progress, event outcomes, and donor engagement to the fundraising team.
• Assist in preparing data for end-of-year reports and audits.

Administrative and Operational Support:

• Provide general administrative support to the fundraising team, including scheduling meetings, preparing materials, and handling correspondence.
• Help with office management tasks, such as ordering supplies and maintaining filing systems.

Qualifications and Experience:

• Previous experience in a fundraising, administrative, or nonprofit role is a plus, but not required.
• Strong interest in education, heritage, fundraising, and community engagement.

Skills:

• Excellent organisational and multitasking skills, with attention to detail.
• Strong written and verbal communication skills.
• Excellent IT skills and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with donor management software (e.g., Beacon, Access/ThankQ, Salesforce, Raiser’s Edge) is preferred.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and the ability to interact prof essionally with donors, volunteers, and staff.
• Educated to degree level or equivalent experience or qualifications

Personal Attributes:

• Proactive and eager to learn, with a willingness to take on new tasks and challenges.
• Professional, courteous, and able to work well with a diverse group of stakeholders.
• Ability to handle sensitive information with confidentiality.
• Passion for the arts, education, and heritage