Hub Administrator Role

Cruse Bereavement Care (Registered Charity Number 208878) is the largest UK Bereavement Charity providing specialist website, telephone, email and face-to-face (online currently due to the pandemic) bereavement support for adults, children and young people.

We have a new vacancy for a part time (21 hours per week) Hub Administrator based in our Wales Hub.  The role of the Administrator will be to ensure the smooth running of the Hub, working within a team of Hub administrators and carrying out administrative duties as required by the Hub Manager, to support direct service delivery and volunteer support across a number of different branches.  This role is office based however due to COVID restrictions, staff are currently working from home. 

The closing date for this role is the 26th January 2021 with interviews arranged for the week commencing 1st February 2021.

Your application should consist of CV and covering letter, which outlines your suitability for the role and should be no longer than two pages.  Please use the job description and person specification as a guide.

Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual 

Location: Flexible within England & Wales

Department: Business Development

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re looking for a Business Support Administrator.  

The Business Support Administrator will work across all teams in the Business Development Department and will report into the Business Development Research Manager.  You’ll provide support to enable the department to succeed in their ambitions to achieve the Citizens Advice Future of Advice strategic framework.  You’ll be working in a fast moving environment where the work is varied, so you’ll need to be flexible and have a proactive approach to problem solving with good organisational skills and excellent IT skills. In practice, you’ll be the first point of contact for people who need help with a wide range of tasks like data collection, processing finances, and assisting with organising meetings/events.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Services Administrative Assistant

We have an exciting opportunity for a proactive, enthusiastic administrator to provide exceptional levels of administrative support, across all patient facing services. If you want to use your awesome administration skills to help an amazing team to deliver support to people affected by bowel cancer, we want to hear from you!

Position: Services Assistant

Location: Home based – UK wide

Hours: Full-time (35 hours a week)

Salary: £25,000 per year pro-rata

Contract: Fixed term for 6 months

Benefits: Pension Scheme and Stakeholder Pension, Life Assurance: provides a four times salary death in service benefit, Flexible working: core hours are between 10am – 4:30pm, Holiday: 25 days plus 3 between Christmas and New Year and Statutory holidays, Employee Assistance Program available to all staff, Cycle to Work Scheme.

Closing Date: 10th February

Interview Date: 17th February

The Role

The Services Assistant will report to the Head of Services and is responsible for providing exceptional levels of administrative support to the Services team, across all our patient facing services.

Along with general administrative support, responsibilities also include:

• Collecting, collating and analysing all monitoring and evaluation data for patient services
• Ensuring systems are accurate and up to date
• Working with the Communications team to produce and deliver marketing mail outs and promotion across all services including producing and mailing newsletters to health professionals
• Supporting the distribution of publications by volunteers
• Regularly communicating with the wider Services team

About You

As Services Assistant, you will have excellent administrative skills including experience of using a database, Survey Monkey and all Microsoft packages including Word, Excel and Outlook, with the ability to use your initiative, prioritise and demonstrate a problem-solving approach.

You will have experience of:

• Working in an administrative support role or support service role
• Using a database to manage work and keep accurate records
• Collecting and analysing monitoring and evaluation data and reporting findings in a professional way
• Contributing to event planning and marketing
• Project co-ordination experience

As part of the application process, you will be asked to provide a CV and Cover Letter, detailing how you meet the person specification (no more than two A4 page).

In Return…

In this rewarding role you will be joining a passionate team of staff, determined to improve the lives of people affected by bowel cancer, in a warm environment. The charity offers a great benefits package including flexible working options and a generous holiday allowance, if this sounds like the role for you… then we would love to hear from you!

About the Organisation

As the UK’s leading bowel cancer charity, determined to save lives and improve the quality of life of everyone affected by bowel cancer, the organisation supports and funds targeted research, provides expert information, supports to patients and their families, educates professionals about the disease and campaigns for early diagnosis and access to best treatment and care.

You may also have experience in areas such as Service Assistant, Support Service Assistant, Service Coordinator, Service, Programme, Service Administrator, Service Admin, Services Administrator, Service Support Administrator, Admin, Administrator, Admin Assistant, Admin Support, Patient Service, Patient Services, Patient Service Admin, Patient Services Coordinator, Project Coordinator, Project Administrator.

Support Worker

As well as our existing contracts, we expect to launch a number of new projects in 2021 and so are looking for people who can commit to full or part time hours (3 days per week) for three months (and possibly longer) as well as bank staff.

Support Worker Responsibilities:

As we are looking for bank staff as well as those who can make a firmer commitment to part-time or full-time hours, this is an ideal opportunity for anyone studying, with caring responsibilities or who already has a part-time job and we would welcome a discussion on how this work could fit around the other commitments in your life. As well as offering flexible working from the start of your employment, our staff benefits include access to mental and emotional health support via our partner agencies and opportunities to further develop your skills, including by our own excellent in-house training. Our culture is open and we encourage everyone to contribute to the direction of the organisation. Successful candidates will have to undertake a DBS check.

Support Worker Requirements:

To be considered for this role, you must be qualified in Information Advice & Guidance (IAG) to level 3 or have an equivalent qualification or have at least one year’s experience of IAG in a role supporting / mentoring clients to develop a plan to improve their situations. You should be a great communicator with a naturally coaching style and the ability to provide a service that is welcoming to all. You will have insight into the needs of vulnerable people from diverse backgrounds and understand the need for confidentiality when working with personal information.

You must be a competent user of IT, including email and using the Internet, as well an organised administrator. It is absolutely essential that you share our values. It would be helpful if you have an understanding of discrimination and equality and diversity issues, including those not set out in law such as the ‘poverty premium’. An understanding of housing rights would also be an advantage..

The ability to speak Arabic, Bengali, French, Gujurati, Polish, Punjabi, Romanian or the language of another group that is affected by financial and digital exclusion would be an advantage.

About Clean Slate Training & Employment CIC :

Clean Slate is an exciting and innovative social enterprise working towards a world where everyone can provide for themselves and their families, where society addresses everyone’s needs and where it does not cost more to be poor. We believe in fair opportunity for all so anyone willing and able can access employment. We enable people to improve their financial wellbeing, supporting them to access the help they need to manage their money well and find work. Clean Slate, in partnership with Quids In! magazine, is re-writing the rulebook on helping low income households to become better off.

Clean Slate is expanding. We are looking for Support Workers to join our team to support us in delivering remote services for people who are struggling with their finances: the risk of debt, rent arrears and ultimately even homelessness. You will make contact with new referrals by phone and email and provide information, support and guidance, including signposting them to specialist advice and regulated bodies. You will help people to use digital tools to be better off. You will support clients to build their skills, take control of their finances and find employment. You will work with partner agencies and statutory bodies in the local area and will assist us with the money skills and employment workshops and training run by our tutors.

Location: London

Salary: £25,650 per year including London Weighting, £22,500 per year for applicants based outside London, Pro rata for part-time hours

Type: Full Time, Part Time and Bank Staff, 3 months Fixed Term Contract

You may have experience of the following: Support Worker, Care Staff, Residential Care Worker, Challenging Behaviour, Social Care Worker, Community Services, Care Assistant, Healthcare Assistant etc.

Ref: 96372

Volunteer/Training Coordinator

 Cruse Bereavement Care (Registered Charity Number 208878) is the largest UK Bereavement Charity providing specialist website, telephone, email and face-to-face (online currently due to the pandemic) bereavement support for adults, children and young people.

We have a new vacancy for full time (35 hours per week) Volunteer/Training Coordinator based in our Wales Hub.  The Volunteer and training coordinator will ensure all areas in the Hub sustain volunteer numbers through effective volunteer recruitment. They will also ensure that all volunteers are trained and developed in accordance with the agreed standards of Cruse Bereavement Care.

This role is office based however due to COVID restrictions, staff are currently working from home. 

The closing date for this role is the 26th January 2021 with interviews arranged for the week commencing 1st February 2021.

Your application should consist of CV and covering letter, which outlines your suitability for the role and should be no longer than two pages.  Please use the job description and person specification as a guide. 

Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.

Position: Project Coordinator
Type: Full-time (35 hours per week), permanent
Location: Flexible (currently home-based)
Salary: £30,010 - £34,577 per annum plus excellent benefits
Salary Band: Band E, Level 1
Department: Information and Support

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job 
In this new role, you’ll work closely with our Community Innovation Group (CIG) and our project teams to provide high quality, proactive and efficient support and to maintain appropriate systems and processes to support the effective delivery of service innovation.

Experience of supporting a diverse range of people and projects simultaneously, proven planning and project management experience to control effective use of resources and experience of working alongside end-users in the coproduction of services or activities are essential.

We offer 35 days annual leave (including bank holidays), travel loan and various other benefits such as supported developmental opportunities.

The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our new 5 year strategy.

Part of this exciting transformation will include an office move from our current National Centre in Cricklewood, NW London to a different location in London. We are currently defining where and what type of accommodation this will be and we really want our staff to be involved in that decision.

Closing date: 9am on Wednesday 27th January 2021

We are committed to promoting equality and diversity. 

No agencies please.

Position: Project Assistant – Self Management (up to 12 months maternity cover)
Type: Part-time (28 hours per week), fixed term contract
Location: Flexible
Salary: £26,526 - £30,395 pro rata per annum plus excellent benefits
Salary Band: Band D, Level 1
Department: Self-Management

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job

You will be proactive and highly motivated to assist the Self-Management team in the delivery of key projects and day to day operations.

Attention to detail is essential as is the ability to plan and manage a busy and varied workload to provide support on various projects.

This is an exciting, challenging opportunity for a confident self-starter.  This is a fantastic opportunity to be part of a supportive and friendly team at an exciting time in our development.

We offer 35 days annual leave (including bank holidays), travel loan and various other benefits such as supported developmental opportunities.

The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our new 5 year strategy.

Part of this exciting transformation will include an office move from our current National Centre in Cricklewood, NW London to a different location in London. We are currently defining where and what type of accommodation this will be and we really want our staff to be involved in that decision.

Closing date: 9am on Monday 25th January 2021

We are committed to promoting equality and diversity. 

Job Title:  Director of Retail

Hours:  Full time/ permanent 

Salary:  Circa 50k dependent on experience

Location:  North Somerset

We are working in partnership with a health charity who is seeking to appoint a Director of Retail to oversee their network of shops and online retail, with an annual income of £1.8m.  The role forms part of the senior management team with responsibility to maximise area sales and profits through effective management of people, resources and budgets.  This is an exciting opportunity to join the newly formed commercial department, with the go ahead to increase the shop network across the South Coast over the coming years. 

The successful candidate will have experience of managing a network of retail shops, preferably in the charity sector, be commercially astute and will demonstrate:

• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent administrative skills and experience of dealing with money
• Ability to plan and prioritise work loads
• Problem solving skills and ability to take initiative
• Ability to manage and respond to customer needs and feedback
• Able to build and maintain strong working relationships

You will have strong influencing and motivational skills with the natural ability to inspire people.  If you feel you have the skills and experience to succeed in this role, we very much look forward to hearing from you.

As an experienced leader you will be highly motivated, innovative and creative.  You will be able to inspire and persuade others.  The ideal candidate will be resilient, forward thinking and have a visionary approach.  It is important that you are passionate about the cause, the ethos and mission of the organisation. 

To apply for this role, please e-mail your CV and Supporting Statement to Adam Stacey, Director at Charisma Charity Recruitment, quoting our reference JO2804.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. 

Due to the nature of the role, we are reviewing applications as they come in, please apply as soon as possible.

Closing date for applications: Thursday 28 January at 9am

Interview dates: w/c 1 February and w/c 8 February 2021

Harris Hill are proud to be working alongside a fabulous charity who are doing amazing work to help protect a particularly vulnerable group in our society. We are looking for a caring Finance Assistant to join as a trusted member of the team working alongside the Finance Officer to make sure the charity's financial functions are running smoothly. This is a key role because you will also be supporting the work of the charity by assisting your colleagues and clients deal with various day to day financial issues.

Key responsibilities will be:
- assisting the Finance Officer in maintaining databases, accounts and financial records.
- keeping paperwork updated, in order and readily available to access.
- ensuring that all income is correctly recorded and applied.
- sorting bank cards, handling petty cash etc
- assisting the Finance Officer in reconciling the Bank Accounts
- coordinate Benefit Applications and maintain records
- deputise for the Finance Officer as necessary.

Experience includes:
- proven experience of working with financial information (Excel & Sage 50 experience an advantage).
- a flair for finance, cash handling and dealing with donors and staff queries.
- the ability to work accurately and efficiently, prioritising your workload.
- self-motivation, resilience, with excellent organisational and inter-personal skills.
- have a high degree of integrity, tact, diplomacy and working under pressure.

If you are currently working in the finance team of a charity/non-profit or you have the desire to work in the charity sector we would love to hear from you.

Good Luck!

The Amber Project provides help and support to young people (12-25) who have experience of self harm. We can offer help in a number of different ways including counselling, Friday evening workshops, theatre workshops, and informal support. We are totally inclusive and work with children and young people from all faiths and no faith, and this diversity is reflected in our team.

We provide Activity Based Workshops, Theatre Workshops, Counselling and One to One Support. Our workshops open to young people aged 12 to 17 years, and 17 to 25 years, regardless of race, gender, sexuality, religion. Activities can include music workshops, cooking, trips, arts & craft, and group discussions.

As a part time Support Worker, covering maternity leave you will be working with young people aged 12-25 years old who have experience of self-harm. You will play a key role in providing them with one to one support and advocacy both on a one-to-one basis and within a group setting; working with them to develop their emotional skills which will allow them to cope more effectively with the difficulties in their lives. The nature of the work means role, and successful candidate, must focus on inclusivity for the young people.

The successful candidate will have considerable experience in working with young people aged 12-25 and will enjoy the challenge of working with adolescents in difficult circumstances. You will need to be able to work within a non-discriminatory framework, ensuring the services are provided in a qualitative, responsive and accessible manner. Due to the Covid-19 pandemic, you will need to be able to engage in remote working, connecting with the young people by phone and video-conferencing.

If you would like you to find out any more about the role, please see the Recruitment Pack which includes contact details. 

To apply, please submit a Church Army Application Form which is available to download from the job advert on our website. 

One Million Mentors is looking to hire a full time Technical Lead to ensure the smooth running of its technology infrastructure. The Technical Delivery Lead will be the product owner for all technology features at 1MM and has end-to-end accountability for 1MM’s technology requirements and delivery, overseeing the design of the 1MM technology roadmap, incl. product design and vendor strategy to design fit for purpose delivery capabilities as well as overseeing its delivery. They manage delivery of technology capabilities through their own technical ability, management of outsourced vendors and direct resources as they become available. The Technical Lead will also monitor satisfaction, ensure on-time delivery, minimise outages and measure against defined targets. In 12 months’ time, they will provide the technology platform to allow for a secure and safe offering for young people to benefit from mentoring according to 1MM’s delivery model.

This is an exciting opportunity for someone looking to work in a startup and be part of the core management team that will shape the future of 1MM. Our work is underpinned by technology and we are looking for someone to help own and drive this forward and building the right team as we scale up The person joining 1MM will need to be passionate about our work and equally, about how we can use technology to positively impact the lives of many young people and volunteers alike. 

About One Million Mentors:

One Million Mentor's (1MM) is an exciting startup within a larger charity called Uprising Leadership. Its mission is to transform the process of mentoring for all in the UK. We aim to train, recruit and connect a million mentors to a million young people in order to increase youth employability, support social action and help break down social barriers.

1MM has now developed a new safe and secure virtual mentoring offer for both mentors and mentees (aged 18 to 25 years old) which includes; sign up onto the platform, completing a profile, undertaking mandatory online mentoring training, attending a mandatory online workshop facilitated by experts, matched digitally and then meeting for one hour once a month via video conferencing. 1MM also provides ongoing online support to mentors and mentees by delivering relevant employment/careers and wellbeing related workshops on a monthly basis. Pre - pandemic mentoring took place face to face for one hour, once a month for up to a year on the site of youth partners. We have established 2,000 mentoring relationships partnering with over 200 employers and 100 youth partners. 

The Role:

As Technical Lead, you will manage the delivery of technology capabilities through your own technical ability, manage outsourced vendors and direct resources as they become available. The Technical Lead will also monitor satisfaction, ensure on-time delivery, minimise outages and measure against defined targets. In 12 months’ time, you will provide the technology platform to allow for a secure and safe offering for young people to benefit from mentoring according to 1MM’s delivery model

Please note this is a full-time role offered on a one-year fixed-term contract.

For full information about the role (including complete job description; frequency of work and rate of pay), please see our job pack attached.

Application is made by submitting a CV and personalised Cover Letter: - CV should be tailored to demonstrate how you meet the competencies - Cover Letter should refer to two competencies where you are particularly strong. The Cover Letter should also detail why you are interested in the role, why you want to work for One Million Mentors, and how your values match those of our own. The Cover letter should be no more than 2 pages of A4. Please note, we will not be accepting applications without a Cover Letter.

Can you help us make Wales a great place to grow older? For most people, making their own decisions and choices is a matter of considerable importance. Being part of decision-making processes is not only where self-identity is expressed but it is also an important aspect of personal freedom. This principle is at the heart of advocacy services for people living with dementia.

Age Cymru are recruiting for a full-time Dementia Advocate promote and deliver independent advocacy to people with dementia or their carers in the Cardiff/Vale of Glamorgan area. During the current Covid-19 pandemic all Age Cymru staff will be working from home until it is safe to work from an office base and in line with Welsh Government Guidance.

This post is a fixed term contract ending 31/03/22 working full time - 35 hours per week, based in Cardiff but covering the Cardiff and Vale of Glamorgan areas. Salary £25,000 per annum.

All applications MUST be accompanied by a full supporting letter, stating your transferrable skills and experience and why you would like to work for Age Cymru, supporting older people with dementia.

You will:

* Have experience and working knowledge of advocacy (instructed and non-instructed)* Undertaken individual casework
* Have worked with others on successful projects and services (including statutory and voluntary organisations)
* Have an understanding of dementia and the rights of people with dementia and their carers
* Have an awareness of safeguarding legislation and procedures in Wales
* Use creative communication strategies for facilitating communication with people with dementia
* Be highly organised, positive and outgoing
* Be proficient in all MS office packages, including Excel and Powerpoint
* Be confident delivering promotional and awareness raising sessions
* Speak Welsh (desirable but not essential)

What we offer in return

In return we can offer a generous holiday allowance of up to 27 days, made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward, Flexible Hours Working Scheme, Competitive Employer pension, Life assurance up to 4 times your annual salary, Healthcare cashback plan.

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/
Age UK and Age Cymru is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

An exciting opportunity has arisen to join Cardiff Women's Aid, this fantastic charity are working to prevent and respond to domestic and sexual violence and all other forms of violence against women and girls. The IPA will need to provide a high-quality frontline service to victims of domestic and sexual abuse and wider VAWDASV issues. Delivering a range of crisis intervention, early intervention and prevention work, intensive support, and accommodation-based support. Please note the service is 24/7 so we need people who can and will work outside normal office hours.

Due to the sensitive nature of the charity’s work this vacancy is open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1).

Key responsibilities
Identify and assess the risks and needs of service users using the CWA specialist intervention toolkit.
Providing advocacy, emotional and practical support and information in relation to legal options, housing, health, finance and recovery.
Help maintain accurate and confidential case management records and databases and contribute to monitoring information for the service.
Comply with GDPR/data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
Out of hours responsibilities not limited to:
Answering calls coming into the service
Responding to police call outs within the hour.
Contacting all referrals in a timely manner.
Attending the Intake and Assessment facility when a new resident access accommodation.
Completing an assessment of risk and need with all referrals.

Person responsibilities
Have a good understanding of domestic violence/ abuse including the impact of domestic violence/ abuse on victims and their children.
Have theoretical, practical, and procedural knowledge of civil and criminal justice remedies for victims of domestic abuse and their children.
Understand child protection issues, how to respond to effectively safeguard, and the legal responsibilities surrounding these issues.
Understand the principles of risk assessment, safety planning and risk management for victims of domestic violence/ abuse and their children.
Understand and be committed to equal opportunities and diversity issues in policy and practice.

About The Role

We are looking for a Support Worker to join our North Somerset team, working with clients in the Weston-super-Mare area. Are you prepared to go the extra mile to ensure a positive outcome for your clients? If you are, then we want to hear from you.

You will be working with people with low support needs age 18-30 years old who are impacted or threatened by homelessness. This could include single people, pregnant or small families. The support will be tenancy sustainment and will help the client to achieve their goals and aspirations and move on with skills to be independent in managing on their own. We are very proud of our services and helping clients is at the heart of everything we do.

You work closely with other agencies around specific needs including mental health and DV, private letting agents and landlords and/or others.

You will be helping clients to manage their tenancy including housing management, working with benefits (housing benefits, universal credits, PIP and other), budgeting and exploring options around education, training and employment. You will write support plans and assess risk, and will be engaging with other professionals, working towards moving your clients on from temporary accommodation.

This can be a challenging role at times as you will be working with clients who have a range of difficult and challenging issues / behaviours but if you are motivated to make a positive contribution to the lives of our clients and have a “can do” approach to your work, it is an incredibly rewarding role. Experience in a similar role would be great, but it is more important to have a passion for helping people in the local community.

Due to the nature of this role, a full valid driving licence and access to a suitable vehicle is essential.

We are committed to safeguarding and promoting the welfare of vulnerable groups and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.

About The Candidate

To be considered for this role you will:

Essential:

• Have an understanding or experience, of issues surrounding homelessness and good awareness of associated risks this may bring such as alcohol and substance misuse, mental health, self-harm, offending behaviour.
• Have understanding or experience of debt management and of welfare and housing benefits.
• Be resilient with the ability to be open and responsive to the challenging needs of clients and commissioners of the service.
• Be able to take ownership and responsibility for a caseload, motivate and engage clients using the service and their pathway to independence.
• Be able communicate on different levels both verbally and in writing and  be able to ‘think on the spot’ when reacting to difficult situations.
• Be committed to LiveWest values and bring enthusiasm and willingness within all aspects of the role and service.
• Have good IT skills, excellent interpersonal skills.

Desirable:

• Have empathy and understanding of the needs of clients who are experiencing homelessness and the barriers they face.
• Be able to build network effectively to source accommodation options and opportunities for clients.
• Have an understanding, or experience, of lone working.
• Understand the impact of trauma and can show us you have experience of or the ability to provide high-quality support whilst managing challenging situations.
• Understand the importance of working within equal opportunities, safeguarding and confidentiality guidelines.

The most important part of this role is to have pride in your work and have a positive attitude, a proactive approach and the confidence to support a diverse range of people.  You will be able to balance your passion and commitment with good organisational skills, and the ability to maintain appropriate boundaries.

In return, we provide a generous entitlement to paid holiday increasing with length of service, a pension scheme, a healthcare cash back plan, and great opportunities and support to develop your career.

About The Company

At LiveWest, we believe in a home for everyone.  We own and manage over 37,000 homes across the South West, from Cornwall to Gloucestershire.
 
We take the time to listen to, understand and learn from our customers.  We focus on thriving as a business and employer, so we can deliver more homes and even better services.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.