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Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Crisis Skylight Merseyside offer direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Merseyside.
Location: Crisis Skylight Merseyside, 96 Kent Street, L1 5BD
Hours: 35 per week between the hours of 8.30am – 5pm
Contract: We are currently recruiting for two permanent vacancies
Salary: £30,808 per annum
About the role
As a Reception/Administrator for the Skylight, you will play a key role in supporting the Skylight team to support individuals that are homeless or at risk of homelessness. You will ensure that the Skylight runs effectively and efficiently. You will deliver the right processes and support for your colleagues to have an effective and impactful role in supporting Crisis members to prevent and end their homelessness.
You will be the first point of contact for anyone contacting the Skylight Centre and will provide a positive welcome to Crisis, being an ambassador for our services.
The key to success will be your ability to collaborate constructively and effectively as part of the Crisis team.
As a Reception/Administrator as part of the front of house team you will:
· Cover all reception responsibilities providing a safe and welcoming area for Skylight staff, clients and volunteers, providing effective Information and Guidance (IAG) to the vulnerable client group.
· Be responsible for the official opening/closing of the office in line with the H&S policies.
· Assess members at reception upon presentation and take appropriate action as to whether it is safe for them or others to access the service at that time utilising a trauma informed approach in line with confidentiality policies and procedures.
· Provide efficient and effective administrative and logistical support to the Crisis Skylight team, ensuring that all systems and structures contribute to the delivery of high-quality services to members and the smooth running of the office.
The key to success will be your ability to collaborate constructively and effectively as part of the Crisis team.
Skills, knowledge, and experience vital to succeeding in this role:
· Experience of providing customer service and advice within a reception environment, with a commitment to deliver the highest standard of customer care.
· Experience of working with vulnerable or marginalised groups, assessing need and providing information, advice and guidance.
· Excellent organisation and prioritisation skills with the ability to successfully manage a busy and diverse workload.
· Experience of providing administrative support including updating Case Management Systems, general office duties and maintaining accurate records.
· Excellent verbal and written communication skills with the ability to work successfully with disadvantaged /or socially excluded groups and individuals.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Wednesday 20th May 2026 at 23:59
Interview process: Competency-based interview
Interview date and location: Wednesday the 3rd June or Thursday the 4th June, 2026. Crisis Skylight Merseyside, 96 Kent Street, Liverpool, L1 5BD
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help.
For more information about our work please visit our website
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Thank you!
Role Purpose
The Salesforce Administrator delivers high‑quality configuration, development and support of the organisation’s Salesforce platform to ensure it effectively enables Trussell’s strategic and operational goals. The role designs and maintains CRM solutions, manages enhancements and supports users to adopt efficient, data‑led ways of working. By ensuring a stable, well‑governed and continuously improving Salesforce environment, the role strengthens organisational effectiveness and enhances decision‑making across teams.
This role is part of Trussell’s Knowledge Transformation (KT) Programme. The Knowledge Transformation programme is an enabling programme at the heart of Trussell’s strategy, focused on gathering, curating and sharing our collective knowledge so that it can be used effectively to drive our mission. It brings together our systems, data, insight, and ways of working to ensure that the right information is available to the right people at the right time. By strengthening our technology, improving data quality and access, and building confidence across teams and food banks to use insights effectively, KT enables more informed decision-making, stronger collaboration, and greater impact across all our programmes.
Key Responsibilities
· Design and delivery effective Salesforce solutions.
Design and delivery effective Salesforce solutions by analysing user needs and translating them into Salesforce requirements and configurations to deliver reliable, user-centred solutions to improve workflows and system performance
· Co-ordinate CRM project delivery.
Work with the internal and external stakeholders to manage multiple CRM change projects, co-ordinating requirements, testing and deployment to ensure timely, high-quality delivery
· Manage Issue resolution and enhancements.
Work with external suppliers and internal teams to troubleshoot issues, deliver enhancements and oversee changes, ensuring solutions follow best practice and meet organisation needs,
· Enable and support Salesforce user adoption.
Enable and support user adoption of Salesforce by providing user support training and documentation to strengthen system understanding and ensure consistent, confident use of Salesforce across Trussell.
· Maintain and Improve Data Quality.
Monitor data quality and proactively resolve issues, guiding teams to maintain accurate, consistent data that strengthens reporting and decision-making
· Drive continuous Salesforce Improvement.
Continuously improve the Salesforce platform and ways of working by staying informed of Salesforce developments, identifying opportunities for improvement and to contribute to the ongoing enhancement of CRM processes and functionality
Person Specification
Core Knowledge
· Salesforce platform administration principles, including configuration, data management and security
· Salesforce Nonprofit Success Pack (NPSP) or Non-profit Cloud structure, objects and functionality
· CRM design principles, including process mapping, user experience and data governance
· Understanding of data quality, data protection and good information management practice
· Experience with third-party products such as Demand Tools, Click Deploy, Form Assembly, Own Backup, Apsona
Essential Skills
· Stakeholder management and the ability to influence and guide others to adopt best practice
· Ability to effectively communicate complex technical content to non-technical audiences.
· Strong analytical and problem-solving skills, with the ability to interpret requirements and translate them into technical
· Effective planning, organisation and prioritisation skills to deliver multiple tasks and projects in a multi-stakeholder environment
· Collaboration and teamwork with the ability to work across different internal and external teams and functions
· Ability to manage testing, documentation and change processes in a structured and consistent manner
Key Experience
· Experience delivering Salesforce configuration and administration in a professional setting
· Experience managing CRM-related projects or workstreams
· Experience working with complex CRM datasets including imports, updtes and data quality activities
· Experience collaborating with technical vendors or consultants to deliver enhancements or troubleshoot issues
Special Requirements
· Salesforce Certified Administrator/NPSP Certified.
The client requests no contact from agencies or media sales.
Thank you!
Clinks
Clinks supports, promotes and represents the voluntary sector working with people in the criminal justice system and their families. Our vision is of a vibrant, independent and resilient voluntary sector that enables people to transform their lives.
Job purpose
Our Business Administrator will join the business team to underpin the operational running of our organisation and provide general administrative support. The team manages Clinks’ financial, governance, income generation, HR, IT, GDPR areas and adhoc other requirements for charity and company regulators. The postholder would be given the opportunity to contribute their skillset to the key components of the business functions and support a busy team with accuracy and efficiency in all areas.
The postholder will be expected to manage a varied workload with minimal supervision, taking responsibility for prioritising tasks and meeting deadlines. They should be proactive in identifying what needs to be done, using their initiative to progress work, while seeking input from colleagues where appropriate.
Reports to: Finance & Business Support Lead
Duties and key responsibilities
Finance
Provide general support to the Finance & Business Support Lead relating to finance administration and filing of documents.
Be responsible for our jobs board income and expenditure records for reconciliation and respond to general queries.
Support the management of our fixed assets equipment lists.
Governance
Provide support to the Funding and Governance Manager in preparation for all of Clinks committees and sub-committees including diary support.
Provide additional admin support for large governance projects including preparation of our annual AGM, annual report and Trustee recruitment.
HR
To support the Finance and Business Support Lead with recruitment administration, support the creation of job descriptions, job advertisements, managing applications and structuring interviews.
Support the creation of the induction process and welcoming new staff.
Responsibility for production of our staff organisation chart and staff/trustee mapping. Supporting staff meeting days and venue hire, catering and agenda preparation.
General
Responsibility for oversight of mailbox administration.
Support with individual project-based work including research topics for funding.
General note-taking for adhoc meetings.
Skills & Attributes
Accurate data inputting skills and good attention to detail
Well organised and systematic way of working
Ability to multi-task, work under pressure and be flexible
A collaborative approach to working with colleagues in a remote setting
Maintain effective record keeping systems
Ability to work both independently and as part of a team
IT skills at a level that supports a professional standard for email, internet and database management.
Efficient time management skills and be able to meet deadlines
Have good attention to detail and excellent communication skills
Excellent understanding of confidentiality.
General responsibilities
Represent and be an ambassador for Clinks
Work to support the mission, ethos and values of Clinks
Be flexible and carry out other associated duties as may arise, develop or be assigned in line with the broad remit of the position
Support and promote diversity and equality of opportunity in the workplace
This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.
Registered Charity
21 - 50
Clinks is the national infrastructure charity dedicated to supporting voluntary organisations working with people in the criminal justice system