Administrator jobs in stepney green, greater london

Job Title: Deputy Service Manager

Location: Elephant and Castle (around a 7 - 10 minute walk) onsite working, step free access

Salary: £33,200

Shift Pattern: Monday to Friday on rota which can vary between 08:00 - 16:00, 09:00 - 17:00, and 14:00 - 22:00. You will also take part in the out of hours on call service for managers. Home working available one day per month, one evening per week, and no bank holiday working. 

About the role

We're seeking a Deputy Service Manager to join our Independent Approved Premises (IAP), commissioned by Criminal Justice Service (IAP) which works with high risk offenders who have left prison. Penrose Drive is a community setting, rather than custodial where residents can go out in the community if they do not have restrictions on their license. Security is therefore flexible in both design and operation. The team work in a multi disciplinary approach, working alongside probation services, job centres, mental health teams, and other community partners. 

You will lead the team by providing line management and leadership support to enable and empower the team to deliver high quality support to our residents. You will ensure a quality service is delivered in line with our contractual requirements, and will encourage the creation of a psychologically informed environment, which provides person centred support. The role includes:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

About you

We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly within the criminal justice system and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Experience of working within a criminal justice system environment
• Ability to lead a team to achieve service KPI's
• Ability to provide advice, support and guidance to a team on all aspects of the service such as resident related enquiries which can include housing, mental health support, signposting
• Ability to promote the service externally to enhance reputation in the area and with partner organisations
• Willingness and ability to work flexibly to meet service needs
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check and BPSS check. We encourage applicants from all backgrounds. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

All of us at The Talent Foundry believe that a young person's success should be determined by the talents and abilities they have, not where they come from.

All too often we hear from teachers in our school network that those from underserved communities are missing out on the skills and development opportunities that could completely change their futures.

In this brand-new role you will be responsible for is responsible for our digital communications to engage educators, industry partners, volunteers and supporters so that more young people canaccess our inspiring - and free - programmes and extra-curricular opportunities.

“I’ll go as far as saying if we could offer a The Talent Foundry session every week for every single student, we would." Aspirations Lead.

For 16 years, we have been offering programmes in schools which spark and unlock a young person's confidence in the abilities that they have - and connect them to employers and industries where they can have a successful career.

The role 

With support from our Marketing and Communications Manager and wider team, you will play a vital role by creating, managing and optimising our digital communications, including the development, execution and measurement of email mailshots and campaigns, our social media channels and our website. 

You will be comfortable planning and devising email and social media content ideas, designing creative assets, writing sharp, engaging social media copy, and helping colleagues to grow their own social media presence.

Responsibilities 

• Reaching more underserved young people by communicating with teachers
• Telling the TTF story through digital platforms
• Being part of the outreach team
• Having excellent attention to detail across data and administration 

We recommend reading the full job description and person specification for an overview of the skills, experience and knowledge we are looking for before applying for this role. 

Your experience

• Writing engaging and inspiring copy for various purposes and digital channels, including email as a priority
• Managing and creating content for social media channels
• Proven track record in a digital communications role, with experience of delivering against targets
• Use of CRM systems and spreadsheets to record and monitor impact of communications to meet targets
• Development of effective mail delivery systems
• Management of high-volume data - keeping accurate records and information from different sources 
• Working remotely or in a hybrid environment
• Supporting a team that manages different projects with competing priorities to achieve their communications goals

This is a hybrid role. You will be working from home with IT provided and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what is a reasonable commuting distance for you to able to attend the team days in London.

In our job information pack you can also read our advice on using AI in your application. 

We also offer 28 days holiday + bank holidays (as we close for the Christmas period). 

Safeguarding

We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks. 

Previous applicants need not apply. 

We are thrilled to be supporting a leading arts university, in their search for a permanent Student Data and Management Information (SDMI) Manager. The post holder will be responsible for the preparation of the University's student data statutory returns for external agencies, such as the Higher Education Statistics Agency (HESA) and Office for Students (OfS). The role holder will also provide detailed analysis of the data, and prepare the student academic timetable.

This is a full time role, starting as soon as possible, and will be based on site 3 days per week in central London, and the remainder remote.

The role holder will be considered an expert SITS user within the Student and Academic Services (SAS) department, and will be responsible for production of management information in respect of student data and the production of ad hoc reports on student data.

Main duties and responsibilities will include:

• Lead the production and analysis of the university's student statistical returns to a range of external agencies
• To provide analysis and critical evaluation of data to support statutory reporting functions
• To create and regularly update management reports for the SMT
• Represent the university at SITS User Group meetings

In order to be considered for this role, you will need:

• Comprehensive expert knowledge of Tribal SITS:Vision Student Records System, including: HESADR statutory reporting, Task Management, Batch Processes, Standard Letters (SRL)
• Previous work experience in higher education (HE) data analyst/SITS role.
• Extensive knowledge of HE Statutory returns - HESA Student Record (Data Futures), HESES, Graduate Outcomes.
• Knowledge and experience of using SQL to interrogate complex databases.
• Knowledge and experience of web technologies - CSS, HTML and Javascript.
• Able to produce clear and concise written documentation on complex technical issues and express views orally clearly.

This post is looking to start as soon as possible, so you will need to be available immediately or at short notice in order to be considered. If you are interested in finding out more information about this new opportunity, please register your interest below and submit your CV in Word format. Applications will be reviewed on a rolling basis, so please be sure to submit your details as soon as possible.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Job Title: Junior Costs Clerk – Legal Aid
Company: Deighton Pierce Glynn
Location: London, UK
Employment Type: Permanent, Full-Time
Salary: Starting at £27,750. dependant on experience (We will consider applicants with varying experience. The role will be adapted accordingly)

About Us: At Deighton Pierce Glynn we are committed to empowering our clients to challenge abuses, failures, and other unlawful conduct by the government and those in positions of power. We believe that diversity enhances our ability to provide the best service, attract top talent, and drive innovation through varied perspectives. We recruit based on merit, regardless of age, disability, gender, gender identity, race, ethnicity, marital status, religion, sex, or sexual orientation.

The Role: We are looking for a problem-solving Junior Costs Clerk with a can-do attitude to work with our Billing Team to support our dynamic team of lawyers at our busy London office. You will be responsible for assisting in the preparation, submission, and management of legal aid bills, and reviewing case files, time records, and disbursements to ensure accurate cost submissions. You will be trained on all aspects of the job depending on experience. This is a varied role that requires excellent organizational skills and the ability to support our team efficiently.

Person Specification:

Essential:

• Interest in Our Ethos: A strong interest in our mission to empower clients and challenge unlawful conduct by the Government and those with power.
• Problem-Solving Skills: A love for solving problems and overcoming challenges.
• Prioritization & Attention to Detail: Ability to prioritize tasks effectively and maintain attention to detail.
• Clear Communication: Excellent written communication skills, with the ability to write clearly in plain English. Confident, with negotiating skills and tact.
• Organizational & Time Management Skills: Outstanding organizational and time management abilities.
• IT Skills: Proficiency in typing, computer literacy, and the ability to learn and teach our systems, including Office365. In particular an interest in developing proficiency in Microsoft Excel.
• Numerical Aptitude: An aptitude for numbers and process.

Advantageous but not essential

• Legal Aid: Knowledge and understanding of Legal Aid, Legal Help and other systems of public legal funding.
• CCMS: Knowledge of submitting Legal Aid final bills via CCMS.
• CostsMaster: Knowledge of preparing legal aid bills with CostsMaster.
• Case Management: Such as SOS, Leap or demonstrable confidence with navigating comparable systems.

How to Apply: To apply, please send your CV and a cover letter to us on our website. In your cover letter, explain why you believe you meet the person specification, providing examples where possible. Relevant experience can come from paid employment, voluntary or campaigning work, life experience, or special interests.

Application Instructions:

Email Subject Line: Please quote the job reference 2025/05/LONLA

Important Dates:

• Closing Date: Continuous recruitment
• Interviews: Suitable candidates will be invited to a skills test and interview

For more information about the job description and our Aims and Values, please visit our website

Join us and be part of a team that makes a difference. We look forward to receiving your application!

Job Purpose

The Business Support Officer will be responsible for providing comprehensive administrative support to the day to day running of the business. They will support the delivery of projects whilst working with Project Managers. Reporting to the Senior Finance Manager, the successful post holder will have effective organisational skills and be able to plan/prioritise the delivery of work. They will have strong communications skills, both orally and in writing, and have the ability to establish working relations with a range of stakeholders.

The role also requires some degree of client and stakeholder facing, requiring a high level of inter-personal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage highly sensitive, complex and confidential information.

Key Result Areas/Duties

1. To be the first point of contact for the business daily.

2. Use and populate / edit data on CRM (Customer Relationship Management).

3. Produce meeting minutes and notes that summarise meeting content, including key topics, group decisions and ideas utilising a range of tools and resources including AI.

4. Utilise project management software to record and monitor project planning and project tasks and to keep project deliverables on task and escalate when required.

5. Preparation or finalisation, monitoring, and maintenance of the following documents/reports: project brief, project plan, communication briefings, risk register.

6. Liaise with the team to ensure that work is neither overlooked nor duplicated by related projects.

7. Support the procurement team in the management of tenders from social media marketing and logging/updating application to compiling supplier performance monitoring and reporting.

8. To be able to manage telephone and personal contact from other staff members and external persons with intelligence, foresight, and sensitivity, strongly respecting the need for confidentiality.

9. Provide administrative support, including diary management and arranging meetings for staff and team.

10.  Be responsible for prioritising own workload efficiently, including maintenance of diary and management of overall team, responsiveness to emails, ensuring strict deadlines are met.

11.  To assist in organising, facilitating, and participating in events, workshops and focus groups.

12.  To ensure the business is open within the operating hours and at times will be required to open and close.

13.  To administer, co-ordinate and adhere to any new organisational policies and associated procedures and other documentation with confidentiality.

14.  To prioritise and complete multiple tasks and projects in a deadline driven environment.

15.  To ensure effective communication on specific project developments with the Project lead, and the wider team.

16.  Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence, marketing and research materials.

17.  Compose well-written emails, create meeting invitations, and write short documents.

18.  Develop and maintain contact sheets, project assets inventories (e.g. iPad, headsets, USBs)

19.  Be able to contribute to team meetings.

20.  Must be able to travel to locations within London and occasionally outside London depending on the projects.

21.  Support ELFT Charity team with administration, customer service support and event planning.

22.  Support the Medical Device team to compile and distribute asset information and reports.

23.  Support the Medical Devices team in coordinating and organising site visits and audits, ensuring smooth operations and compiling relevant reports for various stakeholders

24.  Assist in updating and maintaining the website, ensuring accurate and engaging content, while liaising with relevant teams for timely updates

25.  Assist in updating and maintaining the website, ensuring accurate and engaging content, while liaising with relevant teams for timely updates.

26.  Coordinate and draft engaging social media content, organising campaigns, and scheduling posts to enhance the online presence of the business.

27.  Monitor social media activity, respond to queries, and ensure alignment with overall communication strategies across platforms.

28.  Undertake adhoc duties when required.

This list is not exhaustive and you will be required to carry out other duties as necessary in the fulfilment of the role.

Working at Compass Wellbeing

· 27 days annual leave (excluding Bank Holidays)

· This rises to 29 days after 5 years service (excluding Bank Holidays)

· This rises to 33 days after 10 years service (excluding Bank Holidays)

· 5% employer pension contribution scheme

· 2 days paid volunteering leave per year

· Travel season ticket loan

· NHS discounts (Health Service Discounts, Blue Light Card)

· Gym and fitness discounts (through the above services)

· Occupational Health therapists available through Medigold

· Mental Health and Wellbeing support through Medigold

Person Specification

Essential

The successful candidate will hold an NVQ Level 3 or equivalent qualification and have GCSEs in Maths and English at grades A–C (or equivalent). They will be computer literate with a solid working knowledge of Microsoft Office applications, including Excel, PowerPoint, and Word, and will demonstrate accurate keyboard skills with strong attention to detail.

They will have experience working as part of a team as well as independently, and be confident in managing diaries and taking accurate minutes. They will be familiar with office systems and procedures, and possess a good standard of numeracy and literacy.

Candidates must have extensive experience using the internet and email systems, and have proven ability in organising meetings and disseminating information to stakeholders effectively. Strong written and verbal communication skills are essential, along with a professional and courteous telephone manner.

Applicants should demonstrate excellent interpersonal and organisational skills, with the ability to communicate clearly and fluently. They must be capable of working under pressure, solving problems, and responding to challenging situations with resilience and flexibility. A commitment to confidentiality and sensitivity is also essential.

The ability to prioritise tasks and meet deadlines in a busy, deadline-driven environment is required. Candidates must be able to work from Compass Wellbeing’s office, with some flexibility for occasional remote working.

Desirable

It would be advantageous for candidates to have training or experience in project management methodologies and documentation. Practical experience of working in a busy office environment and familiarity with project management skills are also desirable.

Candidates with knowledge of the Data Protection Act will be well suited to the responsibilities of the role. Flexibility to occasionally work evenings and a willingness to travel outside of London for project needs are also beneficial for this position.

We are looking to recruit a Visitor Experience Assistant to join our team based at our London site. You will join us on a part time, permanent basis, working 1250 hours per year (annualised contract) and in return, you will receive a competitive salary of £16,443.76 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

The Museum is looking to a Visitor Experience Assistant on an annualised contract.

We are looking for an enthusiastic, passionate team member who understand and are committed to providing customer service excellence and who put the visitor at the centre of everything they do.

The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.

You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners is desirable.

As a Visitor Experience Assistant, you will have a variety of roles which will include:

• Proactive response to ensuring the highest possible visitor standards are maintained.
• Providing a warm welcome to our visitors and enhancing every visitor’s experience at the museum through your engagement with them and your problem-solving skills.
• Supporting activities, events, general museum operations and processing visitor bookings at admissions.
• Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
• Supporting the museum’s fundraising and commercial activities.
• Providing a safe and secure experience for everyone.
• Being a first aider and fire marshal. Training for both roles will be provided.
• Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
• There will also be the opportunity to provide engaging talks to visitors.

This is a permanent, part-time role working 1250 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.

Closing date for applications: 5th June 2025

Interviews will take place on 17th and 18th June 2025

If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.

We are looking for an enthusiastic and highly organised individual to be responsible for our day-to-day office management.  This is a pivotal role in keeping our office running smoothly and providing a welcoming and safe environment for staff and visitors.

The role

The person will report jointly to the BIICL Director and the Director of Governance and Operations and will carry out the following duties:

General Management

• Overseeing daily office operations and maintaining a professional, welcoming environment.
• Being the first point of contact for calls, visitors, and general office enquiries.
• Handling outgoing and incoming mail and deliveries and ensuring efficient distribution.
• Oversight of facilities and day-to-day liaison with building management to ensure facilities are well-maintained.
• Purchasing of office supplies, furniture and non-IT equipment.
• Maintaining and reviewing insurance policies (with Director of Governance and Operations).
• Managing building access control systems and office security.
• Acting as a fire marshal and assisting with Health & Safety compliance, including workstation assessments for new staff and first aid training requirements.
• Leading on arrangements for social and team activities, e.g. staff Christmas party and other team building activities.

HR Administration

• Maintaining staff personnel files and holiday and sick leave records.
• Day-to-day management of staff recruitment including placing of advertisements and arrangements for shortlisting/interviewing.
• Assisting in the induction of new staff, volunteers and visiting fellows including maintaining and updating the induction pack and ensuring any compulsory training takes place (with Director of Governance & Operations).
• Co-ordinating arrangements for annual staff appraisals.
• Co-ordination of BIICL’s Volunteer and Visiting Fellow programmes (with Director of Training).
• Day-to day liaison with WorkNest (external providers of employment law support) including annual review of policies, contract and Staff Handbook.

Executive and Governance Support

•  Providing executive support to the BIICL Director, including diary management and correspondence, plus occasional assistance to Centre Heads.
• Acting as Secretary to the BIICL Management Board, including producing agenda, circulating papers and writing up action notes.
• Assisting with arrangements for major events such as the Annual Grotius and Weinrebe Lectures.
• Co-ordinating contributions to the Quarterly Research Bulletin.
• Other administrative assistance, as required.

Person specification

• Excellent organisational, administrative and communication skills.
• Ability to work professionally with senior figures outside the organisation.
• Proven track record as an Office Manager, or in a similar role, preferably with experience of working in a smaller organisation.
• A collaborative and collegial team player, with the ability to work flexibly across a range of areas.
• Can-do attitude with a high attention to detail.
• Good writing skills.
• Proficient user of office software (e.g. MS Office, Teams).
• Knowledge of health and safety standards and procedures.
• Some experience of HR administration (desirable).
• Experience of using CRM databases (desirable).

Harris Hill are partnering with a fantastic charity, passionate about building better futures for people working in horticulture, in their search for a Caseworker based in London/SouthEast.

The Casework Team deliver help services which include advice, information and support for people working across horticulture. The team provide generalist advice across areas such as social care, health, benefits, housing and employment, often having an area of speciality.

Skills, Knowledge and Experience:

• Experience undertaking comprehensive holistic assessments across outcome areas of health, wellbeing, self-care, housing, money, family, relationships, safety and crime
• Experience of measuring the impact of interventions delivered
• Experience of delivering advice to people, across areas of employment, money confidence, housing, social care, benefits and health systems
• Experience in delivering a telephone helpline or advice service in the community or on occasion in service users homes
• Experience of scrutinising complex information to produce concise reports, comprehensive case records and high-quality casework and associated correspondence
• Highly developed communication skills including, discretion and capacity to deal efficiently, and effectively with people experiencing traumatic or difficult circumstances and/or from different cultural backgrounds
• Experience of using interpersonal skills, including active listening and questioning skills to understand the needs of others, causal issues to inform case management plans
• Ability to interact and network with line managers, colleagues, volunteers, partner organisations, external agencies and service users
• Ability to work flexibly across geographical regions as required

CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in our London office (working from home is an option in line with Crisis’ Hybrid Working policy) 

About the role

As the Data Protection and Compliance Officer, you will deliver the data protection and compliance agenda at Crisis, ensuring a risk-based approach in line with applicable laws including the Data Protection Act 2018, UK General Data Protection Regulation and the Privacy and E-Communications Regulation in respect of marketing compliance.

You’ll work right across the organisation, from supporting our client facing regional centres in effective information sharing to help end someone’s homelessness, to working with Crisis’ transformation programme to help improve the governance and safekeeping of corporate and personal records. It is a hugely varied and busy role where you can switch from interacting with members of the public, our clients on rights issues to advising on police disclosure requests.

This is an exciting time to join Crisis and to be part of the new Compliance, Risk and Governance Team, influencing the privacy and data protection agenda for 2025-26. You would be an integral part of this small, yet influential team supporting the organisation to meet its legal obligations, understand its regulation requirements, and foster best practice.

About you

To be successful in this role you will have:

• Extensive knowledge of UK Data Protection law including an understanding of marketing legislation (PECR)
• A pragmatic, risk-based approach to advising internal teams on compliance activities
• The ability to translate data protection law into everyday terms and actions
• An understanding of information security and its interdependency with data protection requirements
• The ability to prioritise and work effectively with various departments.
• A values-based approach to how data is utilised, ensuring that it is not only lawful but fair, meeting the reasonable expectations of the people whose data Crisis is entrusted to protect.

You may have experience in, data protection, information governance or legal services provision in the not-for-profit, private or public sector.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 15 June 2025 23:55

Interview process: Competency-based interview

Interview date and location: Tuesday 24 June 2025 via Microsoft Teams

Job Description 

Role title

Operations Officer 

About Us 

Spring Community Hub exists to ensure that no one in our Southwark community goes hungry. But we don’t just provide food:

We work alongside people to help them escape poverty, build confidence, and find community.

Our principal activity is the prevention of food poverty and food insecurity by offering culturally appropriate food, fresh fruits, and

vegetables as well as dietary and religiously appropriate food which we have continued to run at our five-week sessions to local people for as long as they address the underlying cause.

We also provide a range of wraparound support, including advice services, particularly around employment and immigration through our Back2Work Team, Holiday Clubs for Children, Youth Groups, a Clothing Bank and our Spring Up Women’s group.

Mission 

The mission of SCH is that through a 'Community Hub’ and full activity programme, local people in or at risk of crisis will be supported along their journey to move on and achieve full social, economic and emotional independence to live healthy lives in a community which supports each other.

Vision 

Our vision at Spring Community Hub is to tackle food insecurity and hunger before people find themselves in crisis. We want to see equality in our communities and be a vehicle for positive and lasting change in our clients so that they never need a Food Bank again. 

Values 

These are our Principles, ideals, and characteristics that define the culture, standards and aspirations of the organisation. 

An organisation that is driven by people with integrity and commitment to the cause.  We believe in leadership, development, growth, and continual learning.Ensuring fairness, equity and equality. Creating a place of respect, kindness and dignity for all.  A healthy environment where people have fun and can be creative.

Salary  £12, 979.20 per year

Permanent Contract. ( Subject to further funding ) 

Part-Time,  16 hours over 4 days 

Monday, Tuesday, Wednesday, and Friday 9 am - 2 pm ( With 1 hour Unpaid Lunch Break ) 

5-week Annual Leave plus Bank Holidays.

Working from our offices & Centres across Southwark/ Lewisham and  Havering and in the community/outreach locations

Hybrid can be discussed during an interview, and Flexible Hours are Also Available. There will be work/ training outside of office hours, with time off in lieu given

Main Purposes of Job and Key Tasks

We are seeking a highly organised and quick-witted Operations Officer to join our dynamic team at Spring Community Hub. The ideal candidate will have experience in operations or project management and excel at managing multiple priorities simultaneously. This role is crucial in supporting the day-to-day operations of the organisation and ensuring smooth workflows across various departments.

In addition to their primary operations duties, the Operations Officer will also play a key role in recruiting and managing volunteers, organising events, and assisting with fundraising activities. The Operations Officer will support impact, monitoring, and evaluation tasks to help demonstrate the effectiveness of our programs to funders and stakeholders.

This is an exciting opportunity for an experienced candidate, preferably from a project delivery or impact measurement and evaluation background.

Primary duties include:

• Administrative and Office Support: Provide daily administrative support to the Operations Manager and team, including scheduling meetings, managing calendars, coordinating logistics, handling correspondence, and overseeing general office administration functions such as phones, mail distribution, supply orders, and facilities management.

• Project Management Support: Assist with project planning and execution, ensuring that timelines and deliverables are met. Help prepare project documentation, track progress, and provide updates to stakeholders. This includes running reports via our CRM system and other tools.

• Process Improvement: Identify areas for process improvement within the operations team and assist in implementing new procedures to increase efficiency and productivity. Contribute to maintaining a quality assurance schedule and support various business support functions.

• Communication and Collaboration: Act as a liaison between different departments to facilitate smooth communication and collaboration. Provide timely updates on project status and operational activities, ensuring transparency and alignment across the organisation.

• Problem Solving: Address operational challenges promptly and effectively, demonstrating quick thinking and resourcefulness to resolve issues as they arise.

• Inventory and Resource Management: Assist in managing inventory and supplies, ensuring timely procurement and distribution of resources to meet departmental needs.

• Volunteer Recruitment and Management: Lead the recruitment, onboarding, and management of volunteers, building strong relationships and fostering a positive and inclusive volunteer culture. Recognise and appreciate the contributions of volunteers and provide them with support and training as needed.

• Event and Fundraising Management: Organise and manage events and fundraising activities, including planning, logistics, coordination, and execution. Work with the team to develop and implement strategies to achieve fundraising goals and ensure successful events that engage the community and stakeholders.

• Customer and Stakeholder Support: Provide exceptional customer service by responding to inquiries and resolving issues with professionalism and efficiency. Represent the organisation at external meetings and events with community partners, local authorities, funders, and other key stakeholders.

• General Office Administration: Support the smooth running of the office by handling routine executive support tasks, event planning, and general office administration. Assist with recruitment processes for staff and volunteers, including job postings and duties related to new hires.

• Compliance and Safety: Ensure adherence to Health and Safety guidelines, risk assessments, and safeguarding measures. Comply with SCH policies and procedures regarding the operation of services and policies.

• Supporting Impact, Monitoring, and Evaluation: Occasionally assist the impact, monitoring, and evaluation (IM&E) function by supporting data collection and analysis, preparing reports, and contributing to the development of data collection tools. Help with the production of reports for internal and external audiences as needed.

• There will be some out-of-hours working occasionally for Events / Development/ Training sessions according to the needs of the business - which you will be able to arrange time off in lieu with your Line Manager.

• The post holder will be required to be flexible to the changing needs of the organisation and as such undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the CEO, Senior Leadership Team and Trustees.

Person Specification

• Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and priorities effectively.

• Communication Skills: Excellent verbal and written communication skills, capable of articulating ideas clearly and concisely.

• Problem-Solving: Strong problem-solving skills with the ability to think on your feet and adapt to changing circumstances.

• Attention to Detail: Keen attention to detail and a commitment to accuracy and thoroughness.

• Technology Proficiency: Proficient in Microsoft/Google Office (Word, Excel, PowerPoint) and experience with project management software (e.g., Zoho, Trello) is a plus.

• Team Player: Ability to work collaboratively in a team environment while also being capable of working independently and taking initiative. A self-motivated, organised, and methodical approach to work with excellent time management skills.

• Interpersonal Skills: Excellent interpersonal skills and the ability to engage appropriately with a wide variety of people, including colleagues, volunteers, partners, and stakeholders.

• Event and Fundraising Skills: Experience in organising events and managing fundraising activities, including planning, logistics, and community engagement.

• Adaptability: Open to change and continuous improvement, with a proactive approach to learning and training as required by Spring Community Hub.

Additional Requirements:

• Flexibility: Willingness to occasionally work outside standard hours for events, development sessions, or training, with time off in lieu of arranged with your line manager.

• Compliance: Understanding of confidentiality, GDPR implications, and the importance of record-keeping and other safe working practices..

• Personal Attributes: Compassionate and empathetic, with a genuine interest in the well-being of others. Ability to remain calm in challenging situations and reinforce boundaries.

This role is subject to a Disclosure and Barring Service (DBS) check.

Commitment to Equal Opportunities 

All Staff, Contractors, Freelancers, and Volunteers have a legal and moral responsibility to ensure that Spring Community Hub is free from discrimination, harassment, and bullying

We are an equal opportunities employer and we welcome applications regardless of sex, gender, and race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part-time or shift workers, being HIV positive or living with AIDS, lived experience of Significant Poverty or Inequality and any other matter which causes a person to be treated with injustice.

We believe diversity is a strength, and our aim is to make sure that SCH reflects the communities we serve. 

SCH is consciously working towards our organisation being a place where everyone can bring out their skills and talents and make their best contribution to our mission to support our guests along their journey to move on and achieve full social, economic, and emotional independence to live healthy lives in a community that supports each other.

We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of Significant Poverty and Inequality and people from all marginalised groups, communities, and backgrounds.

Responsible for staff/equipment 

Volunteers/Phone/Laptop

Reporting to…

• Operations Manager 

Why Join Us / Benefits 

• A warm, welcoming, and passionate working environment.

• People-focused with a friendly and supportive workplace culture

• We are a London Living Wage Employer

• An active commitment to equality and diversity

• We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and Volunteers.

• Generous annual leave entitlement: 33 days annual leave (including bank holidays)

• Company pension scheme.

• Frequent Team Away Days and Celebrations, as part of a friendly and collaborative team

How to Apply 

Fill in the application form. You will then be asked to submit your CV.

Please also include the names of 2 referees, one of whom should be your current or most recent employer (references will not be taken up until after the interview for the successful candidate)

Closing Date:  Interviews to be held Virtually: 

Application process:

1. Complete our Application form 

2. Submit your CV with a Supporting Statement.

3. Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview

4. If you are shortlisted from the Telephone Interview, you will be invited to a formal interview, which will consist of the following: 

• A  Presentation topic will be shared with you in advance

• 60-minute Panel Interview with members of the SLT / Board of Trustees - Questions will be shared with you before the interview so that you can prepare. 

• Role-specific Practical Task 

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Head of  Compliance and Development to discuss how we can help.

About Twins Trust

Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.

Multiple birth families face unique challenges and we’re there for them, every step of the way. With over 40 years’ experience, we tailor our services to our families’ needs. 

Twins Trust has over 15,000 members who access our amazing community, information and courses and exclusive discounts.

High Value Partnerships Manager (Corporate and Trusts)

This is an exciting opportunity to join an ambitious and talented fundraising team

We are looking for an experienced Trust and Corporate Manager - to be known as a High Value Partnerships Manager - to join our small and friendly fundraising team. You will be responsible for driving our strategy for fundraising from Corporate Partnerships and Trusts & Grants, both of which are already well-established income streams with lots of great potential. You will also use your experience to identify, attract and win new partnerships.

Contract: Permanent
Hours:30 hours per week (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!) We are great at making jobs work around life.
Salary: £35,000 - £37,000 (pro rata)
Reports to: Head of Development 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine. Occasional travel to partner meetings will also be required.
Closing date: Extended to 12th June
Interview dates: First-round interviews will be virtual and take place in early June

Purpose of the role

• Accountable for winning and delivering partnerships with Corporates and Trust & Grants, with support from a Fundraising Officer
• Secure new partnerships that are vision-aligned, with a focus on multi-year grants/contracts
• Research and develop a strategy for growing our High Value income, whilst providing excellent relationship management, delivery and reporting to those we’re already working with
• Line manage a Fundraising Officer who will provide support to implement your fundraising strategy
• Work with the Head of Development and Senior Management Team to identify opportunities across the charity to fundraise for and demonstrate the impact of our work to partners
• Work with the Membership team to maximise opportunities with brands to offer discounts to Twins Trust's members

Ideal candidate

The ideal candidate will have experience in developing and implementing a strategy for High Value Partnerships. They will be able to demonstrate how they have researched and negotiated partnerships and/or submitted funding applications, providing excellent stewardship and creating meaningful partnerships that lead to long term support and therefore sustainable income.

Person specification

Essential

• Experience of creating and delivering a High Value strategy
• Experience of the full fundraising pipeline, including researching, cultivating and securing multi-year 5 or 6 figure donations from Trusts, Foundations or Corporate Partnerships (experience of both income streams a plus)
• Excellent relationship building skills up to a senior level
• Ability to project manage the delivery of partnerships including impact reporting
• Experience working in a CRM and analysing data to inform decision-making (Microsoft Dynamics experience a plus)
• Excellent communication skills and attention to detail
• Able to collaborate with a team of various disciplines or work independently as required
• Enthusiasm for the issues we work on

Desirable

• Line management or mentoring experience
• Working understanding of admin processes relating to fundraising
• The ability to demonstrate a commercial mindset
• An understanding of GDPR in relation to fundraising

About the role:

We have two roles available for Day Concierges to join our team at Single Homeless Project. 

As a Day Concierge, you will be at the heart of this mission, providing essential support for the day-to-day operations of the service. In this role, you will be the first point of contact for clients, stakeholders, and contractors, ensuring seamless communication and service delivery. Your work will directly contribute to creating a welcoming, supportive environment that enables clients to feel heard and respected as they navigate their journey towards independence.

This position offers a fantastic opportunity for anyone looking to grow their career in the charity and homelessness sector, with ample opportunities for personal development and progression within the organisation. No prior experience in the sector is required, as on the job training and support will be provided by an experienced team, allowing you to develop valuable skills and make a meaningful impact in the lives of those we serve.

Wandsworth:

Joining our team in Wandsworth, you'll play a key role in creating a safe, welcoming and supportive environment for people rebuilding their lives in our accommodation service is. The service offers accommodation with tailored support to help individuals work towards greater independence. The service plays a crucial role in empowering clients to take steps toward a more stable and self-sufficient future.

The working rota for this role is 25 hours per week 8am - 4:45pm Wednesday, Thursday and Friday.

Westminster:

Joining our team in Westminster, the role is key in ensuring that everyone feels welcome and included in the service creating a safe, welcoming and supportive environment for our clients. The Kean Street hub is located in Aldwych and supports clients with high supported needs, with two low supported accommodation services in Oxford Circus. 

The working rota for this role is 37.5 hours per week 8am - 4pm Monday to Friday.

About you:

• Have strong customer service skills.
• Have a genuine interest for working with people with multiple disadvantages.
• Are reflective and can respond positively to challenges.
• Adaptive work approach to fit around the various needs of the people we work with.
• A basic understanding of basic repairs and maintenance.
• Have a flexible and resilient approach to their work.
• Is creative and innovative in the way they think and equally apply those qualities to their working practices.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 30th May at midnight

Interview date: Wednesday 25th June online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

About Twins Trust

Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.

Multiple birth families face unique challenges and we’re there for them, every step of the way. With over 40 years’ experience, we tailor our services to our families’ needs. 

Twins Trust has over 15,000 members who access our amazing community, information and courses and exclusive discounts.

Community Fundraising Manager

This is an exciting opportunity to join an ambitious and talented fundraising team

We are looking for an experienced Community Fundraising Manager to join our small and friendly fundraising team. You will be responsible for driving our strategy for Community Fundraising, Individual/Regular Giving and Events. With a database of around 100,000 registrants and 15,000 members, these existing income streams have lots of great potential. We have amazing fundraisers in our community who take on challenges like the London Marathon, London to Brighton bike ride, or their own swimming challenge and there’s lots of great potential amongst our supporters, including our committed members and regular givers.

Contract:  Permanent
Hours:  30 hours per week (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!) We are great at making jobs work around life.
Salary: £31,000 - £33,000 (pro rata)
Reports to: Head of Development 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine. Travel to events will also be required.
Closing date: midnight on Friday13th June
Interview dates: First-round interviews will be held on a rolling basis

Purpose of the role

• Grow a successful existing income stream (Fundraising Events and Regular Giving) and develop and grow a comparatively new income stream (Community Fundraising and Individual Giving) for Twins Trust. You will do this alongside other fundraisers in the team and with support from a Fundraising Officer.
• Lead and develop a multi-year strategy for growing our Community and Events programmes, with a well-planned calendar of events throughout the year covering different themes and geographies.
• Lead the strategy for our Individual/Regular Giving programme
• Lead on the creation, planning and delivery of a new Twins Trust owned mass participation fundraising event
• Provide strategic support and guidance to our Fundraising Officer to implement the annual raffle, ongoing Lottery programme and Individual Giving programme.
• Work closely with other teams across Fundraising, Membership and Communications to spot opportunities to maximise income and drive new projects forward
• Provide exceptional relationship management and stewardship to fundraisers in our community to make them feel appreciated, maximise income raised and encourage repeat fundraising

Ideal candidate

The ideal candidate will have demonstrable experience of developing and implementing a strategy for Community They will be able to demonstrate how they have delivered one or more of these income streams and grown these programmes significantly, providing excellent stewardship to fundraisers.

Person specification

Essential

• Significant experience of leading a 6 figure multi-year community fundraising strategy including forecasting and monitoring income and expenditure
• Experience of leading community, events, or Individual/Regular Giving fundraising - taking ownership and achieving growth in scale and income
• Experience of creating and delivering a new medium to large scale (£25k plus) fundraising event, maximising all commercial opportunities within it
• Excellent relationship building skills
• Ability to manage several projects at the same time
• Experience working in a CRM and analysing data to inform decision-making (Microsoft Dynamics experience a plus)
• Excellent communication skills and attention to detail
• Able to collaborate with a team of various disciplines or work independently as required
• Strong IT skills, including SharePoint and advanced Excel
• Enthusiasm for the issues we work on

Desirable

• Working understanding of admin processes relating to fundraising
• Understanding of digital marketing
• An understanding of GDPR in relation to fundraising

Job description

Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.

At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet.

We are looking for a Deliveries and Stock Collection Driver to work on our vans delivering and collecting furniture, and support the Logistics team to maximise sales. Successful applicants will be part of an awesome Logistics team led by the Logistics Co-ordinator and will have key responsibilities within that team.

The successful candidate will be comfortable and experienced both in a customer service/retail environment and driving a 3.5t Luton van. So, you will be working in a team with volunteers and our residents, so a positive, “can do” we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do.

Some of the things that we are looking for in our Deliveries & Stock Collection Driver:

• Full Driving Licence
• GCSE in Maths and English or equivalent
• Experience working as part of a team IT skills, including Microsoft Word, basic Excel, internet, websites, and email
• Experience in delivery planning
• Recycling or second-hand retail experience
• Customer service and stock and cash experience
• Effective verbal communication and listening skills
• Ability to stay calm and cope under extreme pressure
• Ability to delegate
• Effective administration, organisation and time management
• Ability to maintain professional boundaries 

So, if you hold optimism for change, advocate for social justice and have a positive “can do” attitude, we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do.