Full-Time Administrator Jobs
About the role:
When a person or their family member sustains a spinal cord injury it is a life changing experience. They can feel very isolated and that no one understands what they’re going through.
Back Up’s mentoring service is there to help. We know that peer support can have a life changing impact and our Mentoring Coordinators are the ones who can facilitate this through matching them with a suitable mentor who will be able to support them over a series of phone calls to reach their goals.
In addition to creating mentoring relationships, as a Mentoring Coordinator you will support mentors and mentees as appropriate, assess mentee suitability and provide support in the process of identifying, recruiting and training new mentors.
Mentoring Coordinators will be motivated to achieve the aims, targets and milestones that have been set in terms of making quality matches and will be comfortable and efficient with data management and GDPR compliance.
Lived experience is an advantage; but most important is your sharing our commitment to transform the lives of everyone affected by spinal cord injury.
For full details please see our role description[BH1] .
About us:
At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.
Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.
At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.
In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Service: Thames Valley DRIVE
Salary: £25,250 - £30,044 per annum, dependent on experience
Contract: Permanent
Hours: 35 per week
Location:
1 position based throughout Berkshire – Office in Maidenhead
1 position based throughout Buckinghamshire – Office in Milton Keynes
Hybrid working – 2 days a week in the office – home working and meeting service users in the community for the remainder of the week.
Ref: 1456
A new and exciting opportunity has arisen within the organisation to provide administration to support Domestic Abuse case management interventions across Thames Valley, as part of the Drive Project.
Drive is an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response.
As Case Manager, you will strive to make contact and work on a one-to-one basis with perpetrators to pro-actively secure engagement, influence attitudinal and behavioural change and link to complementary services.
To do this, you will work alongside existing agencies to design a co-ordinated, intervention plan, addressing identified needs and risks, and promoting understanding of the impact of abusive behaviours.
You will work closely with the IDVA’s (integrated partner support) to review risk, develop safety plans, and improve outcomes for all parties involved.
You will be passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users. This may be within the field of domestic abuse, and/or mental health, substance misuse and offending.
Extensive training will be provided which may include the opportunity to gain accreditation for working with perpetrators of DVA.
A full driving licence is an essential requirement.
These posts will be subject to an Enhanced DBS Disclosure.
To download an application pack, visit the website via the apply button.
Unfortunately, we are unable to accept CVs.
Closing date: Sunday 30 June 2024.
Applications will be considered and contacted throughout this period and therefore closure of the vacancy will occur as soon as the position is filled which may be prior to this date.
Interview Date: TBC
Interviews will consist of an in-tray exercise and a formal interview panel which includes key Drive stakeholders.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Registered Charity No: 1061582
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The HR Manager will be responsible for managing the day-to-day HR operations, focusing on delivering high-quality HR services. The role oversees employee relations, employee experience, learning and development, reward, resourcing, talent management, people analytics, EDI, wellbeing and payroll. The HR Manager will ensure the effective execution of HR processes and the maintenance of HR good practices across Muslim Aid, with a specific focus on using HR metrics to inform strategic decisions.
About the Role:
- Oversee and manage all aspects of HR operations, ensuring compliance with legal and organisational policies.
- Oversee the onboarding process for new hires, ensuring they receive all necessary training and introductions to Muslim Aid policies.
- Manage the recruitment process from job posting to hiring, ensuring a smooth and efficient candidate experience.
- Respond promptly and effectively to HR-related inquiries from employees and management.
- Conduct training sessions to educate employees and managers on HR policies and best practices.
- Oversee the performance review process and ensure it is conducted fairly and consistently across all departments.
About You:
To be successful in this role, you will need:
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Proven experience in managing HR operations and a team within a small to mid sized organisation.
- Strong background in employee relations, including handling disputes and ensuring compliance with employment laws.
- Excellent leadership and team management skills, capable of mentoring and motivating the HR team.
- Strong communication skills to effectively liaise with both internal and external stakeholders.
- Strategic HR management abilities to align HR functions with organisational goals.
Why you should apply:
We are looking for someone who is passionate about helping others, enjoys problem-solving, and is seeking a role where they can make a real impact and experience growth. As an HR Manager, you will have a unique chance to make a significant impact in a mission-driven organisation dedicated to global humanitarian efforts. You will work with a diverse and collaborative team, enhancing your leadership skills and HR expertise.
Benefits you will enjoy working for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
You will join a small team of housekeepers working mainly at our Community/Justice/ Counselling services. Well-managed spaces make our buildings great places to be ensuring they are efficient, secure and pleasant environments. You will work with the Soft Facilitates Manager to carry out planned cleaning duties from a schedule of works. You will also need to build in capacity for reactive cleaning as required.
A key part of the role will be to work with project managers and the Soft Facilities Manager to ensure solid housekeeping provision. You will ensure the efforts of you provide a high level of cleanliness, and cleaning complies with health and safety standards too.
You will have a usual place of work at either Katherine Price Hughes House, Highbury or Wincott Street, Lambeth as we have two Housekeeping roles available, but be required to work flexibly across the property portfolio if business needs demand this. You will facilitate end of licence/tenancy cleaning preparing these spaces for new residents, or you could be asked to provide cleans between room hire in our counselling and our community spaces. The post holder will ensure their working practices are safe and compliant with the organisation’s health and safety guidelines.
KEY RESPONSIBILITIES
PEOPLE SUPPORT
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To support the Soft Facilities manager in achieving excellent housekeeping across Strides. This will be discussed in monthly supervisions.
FINANCIAL COMPETENCE
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To work with the soft facilities manager in keeping costs to a minimum.
ADMINISTRATIVE DUTIES
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To follow instruction around recording work as guided by the soft facilitates manager.
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To update portals and systems relating to flow of works, both scheduled and reactive if required.
SERVICE DELIVERY
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To follow the agreed schedule of works in each building.
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To support the team with room inspections.
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To have an awareness of risk in working practices.
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To keep abreast with current COSHH and Hygiene regulations and other matters relating to safe working practices.
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To keep good stock control of cleaning supplies.
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To monitor the standard of our buildings ensuring standards are consistently high.
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To attend planned meetings as required, including the staff conference and other organisational events.
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To occasionally carry out specialist duties as agreed with the relevant manager (e.g. specialist cleaning if adequately trained).
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To report maintenance issues promptly if found.
ORGANISATIONAL RESPONSIBILITIES
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To observe Confidentiality at all times.
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To adhere to Strides’ Policies and Procedures.
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To attend and contribute to Reflective Practice Sessions and build in opportunities for reflection into the working week.
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To attend and contribute to regular supervision sessions with your line manager.
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To attend and contribute to an annual appraisal.
PERSON SPECIFICATION
We require a housekeeper who can demonstrate the following competencies to a high level. The desire to do well in the role is more important than direct experience of a similar role and transferable skills are welcomed. We will be looking for evidence in the following areas during the selection process:
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A focus on the experience of the people using our services
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Sound Organisation and planning skills
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Excellent communication.
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Team Work
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Strong Admin and IT skills.
Please outline in your application how you meet the following criteria:
ESSENTIAL CRITERIA
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An accredited qualification in facilities housekeeping, or a willingness to work towards this once confirmed in post.
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Experience of domestic cleaning duties
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Working knowledge of COSHH (Control of substances hazardous to health).
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Experience of dealing with people directly in a community building and/or residential setting and/or business premises.
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An ability to communicate effectively in English, and an ability to communicate with people whose first language is not English.
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Ability to use IT, including Microsoft Office.
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An understanding of Safeguarding responsibilities, or a willingness to learn these standards.
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An understanding and commitment to the principles of Equality, Diversity and inclusion as it applies to the workplace.
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Willingness and availability to work some weekends as required.
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Willingness to work flexibly according to organisational requirements.
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Commitment to Strides’ values and understanding of the Christian Ethos that underpins our roots as an organisation.
DESIRABLE CRITERIA:
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Carbon literacy and an understanding of the principles of reducing environmental impact.
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Understanding challenging behaviour people may present and an awareness of basic strategies for dealing with behaviour that challenges us.
EQUALITY, DIVERSITY AND INCLUSION
We do not want any disability, sensory impairment or neurodiversity to put you off from applying if you meet these criteria, if this applies to you get in touch. Informal conversations about the role are also welcome. We look forward to hearing from you!
The client requests no contact from agencies or media sales.
Can you juggle multiple priorities?
Are you organised and proactive?
Do you want to make a real difference to the lives of others?
This could be the perfect job for you.
We are seeking a forward thinking, flexible and proactive Operations Assistant to join Weston Park Cancer Charity. You will be supporting the Operations Manager in delivering and maintaining an effective operational function at the charity. Including, Health & Safety, Premises, Facilities, Vehicle Management, and IT Services. This is the perfect role for anyone who loves to be in the thick of the day-to-day running of an organisation and who can juggle multiple priorities.
This is an exciting opportunity for someone who is looking to develop their knowledge of operations, Health and Safety and policy writing with great scope to develop your skills whilst also contributing to a great cause. If you are interested in a fast paced and exciting role and helping us deliver our mission; a better life for those living with and beyond cancer in our region, we would love to hear from you.
What you do
Main purpose of post
As the Operations Assistant you will be supporting the Operations Manager in delivering and maintaining an effective operational function at the charity. Including but not exclusively, Health & Safety, Premises, Facilities, Vehicle Management, and IT Services.
This is an exciting opportunity for someone who is looking to develop their knowledge of operations, Health and Safety and policy writing with great scope to develop your skills whilst also contributing to a great cause.
Key Responsibilities:
Operational Support
· Act as the first point of contact for premises, facilities, IT and Estates issues across all Weston Park Cancer Charity locations.
· Assist the Operations Manager in maintaining a secure and organised premises and facilities, which ensure colleagues, volunteers and visitors are safe and experience a welcoming environment.
· Support the Operations Manager in the successful delivery of the Annual Operations plan.
· Provide administrative support to the Operations Manager and Operations Working Group.
· Support with updating operational policies and procedures.
· Act as a Charity Data Protection Officer (DPO), alongside the Operations Manager - following relevant training, to promote a strong GDPR culture.
· Assist in the coordination of the charity car maintenance and safety checks, including keeping auditable records.
· Assist in the control and coordination of the use of charity space and assets, including liaising with contractors and Sheffield Teaching Hospitals (STH) on relevant matters as required.
· Act as a designated keyholder, responsible for the opening and closing procedure.
Health & Safety
· Serve as the first point of contact for all Health & Safety matters, including incidents and accidents, ensuring accurate recording and reporting.
· Provide operational and administrative support on all Health & Safety matters at our sites and external locations (including external events and the Outreach Service, updating COSHH reports)
· Assist in the procurement and delivery of training.
· Help establish and maintain safe working practices and policies and undertake basic risk assessments.
Workwear and equipment
· Act as the first point of contact for workwear and equipment requests; including being responsible for issuing and returning stock, regular stock checks and ordering stock as required.
Tech Support
· Serve as the first point of contact for general IT enquiries
· Consult with IT consultants to ensure adherence to processes
· Work with the Operations Manager to implement processes that maintain the IT security score.
· Assist in the onboarding and offboarding of employees, including software licenses, logins, and induction training
General Administrative Support & Development
· Handle general enquiries from staff, patients, and volunteers efficiently.
· Manage the operations team telephone, email, and postal enquiries.
· Assist the Operations Manager with the procurement of stationery and consumables.
· Assist the wider team with ad hoc work and undertake small projects that support the charity's work. e.g. Events, Logistical and Tech Support.
Environmental Advocate
· Work with the Operations Manager to promote environmental awareness and encourage the charity adopts a green approach (e.g., recycling, energy use, carbon footprint)
· Identify and implement actions to reduce environmental impacts, costs, and/or increase income under the direction of the Operations Manager.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Who you are
We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity’s busy charity team. Our Operations Assistant will play a vital part in our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region. If you are interested in progressing your career within an organisation which makes a real difference to the lives of thousands of people, we’d love to hear from you.
About you:
· You will be a forward thinking, team player with a ‘can do’ attitude & part of a fast-paced charity team.
· You will have excellent communication skills (both written and oral).
· Able to manage your own workload and priorities to agreed deadlines.
· Participate in and contribute to team meetings.
· Co-operate and liaise with colleagues, working in a professional manner at all times.
· Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives and values, and to always work in the best interests of the charity.
· Support and encourage harmonious internal and external working relationships.
· Make a positive contribution to volunteer involvement in delivering the charity’s strategy and raising the profile of Weston Park Cancer Charity.
Our Total Rewards Package
Our Total Rewards Package is the result of staff feedback and best practice across the charity, public and private sectors. Some of our key benefits, depending on eligibility, include:
· 27 days (plus bank holidays) annual leave
· Option to purchase additional five working days per year
· Westfield Health level 4 coverage
· 12 weeks maternity leave at 100% pay and an additional 6 weeks at 50%
· Up to 2 weeks full paternity pay
· NHS benefits
· Hybrid working
· A minimum 4% employee / 6% employer contribution through our Auto Enrol private pension scheme. *Tax relief is automatically claimed for the staff member.
· Death in service cover
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a motivated and organised Business Support Officer to join our dedicated team. This role is essential in ensuring the smooth running of our operations and supporting our mission to positively impact lives through water based activities.
Key Responsibilities:
· Administrative Support: Assist with day to day administrative tasks, including data entry, document management and correspondence.
· Financial Record Keeping: Maintain accurate financial records, process invoices, and assist with budget tracking.
· Event Coordination: Help organise and coordinate vents, workshops, and activities.
· Stakeholders Communication: Liaise with donors, volunteers, and participants to foster positive relationships.
· Office Management: Manage office supplies, equipment, and facilities to ensure a productive work environment.
· Report Preparation: Assist in the preparation of reports, and presentations.
· General Support: Provide support to various departments and team members as needed and carry out any other reasonable tasks as required by the Outreach and Relationship Manager.
Qualifications:
· Previous administrative or office support experience
· Strong organisational and multitasking skills
· Proficiency in Microsoft Office
· Excellent communication and interpersonal skills
· A passion for our charity's mission and values.
A chance to make a meaningful impact on the lives of disadvantaged individuals
The AHOY Centre's mission is to use watersports as a medium for transforming lives, providing opportunities for personal development, and education.
The client requests no contact from agencies or media sales.
Raise: Cumbria Community Forest
It takes a community to raise a forest
Launched in 2021 and covering 1385 square miles, Raise: Cumbria Community Forest hugs the western edge of the Lake District National Park and stretches from Carlisle in the north to Barrow-in-Furness in the south.
We are a growing collective of foresters, artists and academics, working with communities, landowners and regional policymakers to make a difference. Together, we plant trees and create new woodlands, meaningfully engaging with communities who face the greatest barriers to accessing nature and green spaces. Our aim? To increase economic, environmental, health and social benefits, resulting in a positive impact on both people and nature.
Raise: Cumbria Community Forest is a member of England’s Community Forests – collectively, the work of 15 community forests has formed the largest environmental regeneration initiative in England - and we are part of the Community Forest Trust, a national registered charity.
The Programme Manager is a new role which lies at the heart of our organisation. The Programme Manager will focus on developing our current processes and procedures to create a strong operational framework within which our whole team can thrive. In particular, the role will be responsible for the co-ordination and administration of all our programme delivery and site pipelines, ensuring that all activity is aligned with funding agreements. In addition, the role will operate a central office function accessible to our team working across Cumbria. There’s also the opportunity to get out of the office to work with our foresters and local communities across Cumbria to plant trees and create a legacy. It’s an exciting time to join our organisation.
The successful candidate will have proven experience in a similar project or programme management role, preferably within the environmental or charitable sector though this is not essential.
The ability to work as part of an agile and dynamic multidisciplinary team is a must, as well as strong project management skills including planning, implementation, monitoring, and evaluation.
We are of course passionate about the environment, so the postholder must be committed to the benefits of woodland creation and community engagement.
The perks:
- Competitive rates of pay
- Hybrid and flexible working
- 25 days annual leave per year, plus bank holidays
- An enhanced pension scheme
- In-house training opportunities
To apply, please submit your full CV and a covering letter detailing your relevant skills and experience.
If you would like to discuss the role or our Organisation further you are welcome to contact James Cobbold (Director) by email.
The closing date for this advertisement is 28th June 2024 with interviews expected to be held 9th July 2024.
We are an equal opportunities employer and welcome applicants from all sections of the community.
The client requests no contact from agencies or media sales.
Access Sport is a national charity with a vision that no one should be excluded from the transformational benefits of community sport. We are on a mission to make inclusion the norm in community sport by tackling the access barriers faced by disadvantaged and disabled young people.
A copy of our 2022-2027 growth strategy, Stand for Inclusion, which provides further details about our work and future development plans can be found here on our website.
Role purpose
This role would suit someone with at least 2 years’ experience in a charity finance role, who has experience or knowledge of all the core accounts department processes and some understanding of different charity income streams. You might be studying for an accounting qualification (e.g. AAT or ACCA) or be qualified by experience.
A training package may be available for an applicable accounting qualification.
Responsibilities
- Day to day management and systems administration of Xero accounting software, expenses software (ExpenseIn), and other linked financial applications.
- Carry out monthly reconciliations of bank accounts, debtors and creditors, and set up payment runs.
- Prepare monthly management accounts journals (prepayments, accruals, depreciation, deferred and accrued income) and control account reconciliations.
- Being the systems administrator for the Fundraising CRM system (Donorfy) and linked platforms and applications (e.g. JustGiving, Stripe, EventBright).
- Database management of Donorfy and linked platforms and applications.
- Reconcile data between Donorfy and Xero, and where necessary, with other linked platforms and applications.
- Ensure Gift Aid returns are correctly submitted to HMRC (via Donorfy)
- Support with the development and implementation of new systems and procedures.
- Provide training and induction to new joiners in using Donorfy and ExpenseIn as well as for any other relevant platforms and applications.
- Business partnering - provide day to day support to the wider organisation with finance and fundraising system queries, payment information, and supplier queries.
- Working with budget holders to provide transaction reports, income and expenditure reports, and updates on payments from finance and fundraising systems to assist them to manage their project budgets.
- Assist Finance Director and Fundraising team where necessary with financial reporting to funders.
Skills/ experience
Essential
- Proven experience in all areas of accounts - purchase and sales ledger, banking and cash management, basic management accounts.
- Experience of Xero or similar cloud-based finance system.
- Excellent Microsoft Office skills, particularly excel and an ability to quickly learn new systems.
Desirable
- Accountancy qualification or studying for (e.g. AAT, ACCA).
- Experience of Donorfy or similar CRM system.
- Experience of dealing with charitable income and an understanding of how to account for restricted grants.
- Experience of liaising with auditors and other external stakeholders.
Personal attributes
- Strong attention to detail, analytical and an excellent communicator.
- Enthusiasm, energy and willingness to meet challenging demands and work to deadlines.
- Proactive, self-motivated and able to use initiative.
- Comfortable dealing with internal and external stakeholders.
- A collaborative team player and a supportive colleague.
- A passion for Access Sport’s cause and commitment to diversity and inclusion.
Staff benefits
Access Sport is an exciting and dynamic place to work. We pride ourselves on being a close-knit and well supported team with a clear sense of purpose, delivering real impact. Inclusion is at the heart of everything we do.
We are committed to supporting the development of our team members and, should you wish, there are opportunities for team members to get involved in different aspects of the charity, from the delivery of our programmes on the ground, to fundraising, events and advocacy.
Staff benefits include:
· Employee Assistance Programme - Access to a 24/7 confidential helpline, counselling services and online information.
· Annual leave - 25 days annual leave, plus bank holidays and time off between Christmas and New Year, after two years of continuous service this increases to 26 days and after five years to 28 days.
· Healthy Living and Wellbeing Employer - We welcome staff to embed regular exercise into their daily work lives and have quarterly team days.
· Flexible working and family-friendly - Hybrid and flexible working arrangements which are family-friendly and provide flexibility around caring responsibilities.
· New Mums and Dads, including adoptive parents, can take enhanced maternity and paternity leave.
· Cycle to Work scheme - Cycle to work scheme, saving up to 39% off a new bike and accessories.
· Group Life Assurance for all staff on payroll.
The client requests no contact from agencies or media sales.
Theatres Trust, the national advisory body for theatres, is looking for maternity cover for the General Manager role. This is a 10-month full-time, fixed-term role with the opportunity to potentially extend.
You will bring your experience in project and personnel management, which could come from a range of backgrounds. You will support the overall work of the organisation through effective organisational, operational, project, and event management. This is a key role in the organisation, ensuring that we are well run with effective support processes and systems and supporting or leading the delivery of strategic projects and events. The position will be line-managed by the Director but will have close working relationships across the staff team of 14 and will have line management responsibility for and support from the Administrator.
You will be joining at an exciting time as we deliver Theatres Fit for the Future, our new 3-year strategy. The role offers an opportunity to play a key role in supporting the staff team and trustees within the organisation to deliver on our objectives and make a difference to the UK’s theatres.
We strongly encourage people with disabilities and people who are from ethnically or culturally diverse backgrounds from across the UK to apply as Theatres Trust is keen for the team and its work to be informed by and representative of the diverse communities it serves.
Salary - £42,000-£45,000 (pro rata) dependent on experience, plus generous holiday and pension package.
The role is suitable for job share applications and we can also offer hybrid working options.
Due to certain responsibilities of the role (e.g. emergency key holder and management of services in the office), successful candidates will need to be based within a reasonable distance of our London office. You will be required to attend the office for at least two days each week.
Deadline for applications: Midday Friday 21 June 2024.
Interviews will take place at the Theatres Trust offices on Friday 5 July 2024.
To apply, please download the Application Form and Job Pack from the Trust's website.
The client requests no contact from agencies or media sales.
The role of the Support Officer within the Money Advice Team is to support clients who contact the office by email or telephone, offering them initial advice and support with welfare benefits, money management and emergency food, and referring to other organisations. In addition, the role involves general administrative tasks such as responding to emails and messages, creating client records, and arranging appointments with Advisers.
Responsibilities and Duties
Advice work and support
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Triage people referred to the foodbank via Scottish Welfare Fund, and those who contact EFP directly, including information gathering, benefit checks, referrals for energy support and emergency food
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Signpost people to external agencies and partner organisations
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Create client records using Advice Pro, including verifying client information for accuracy and make amendments when necessary, ensuring people are aware of how their data is stored and used (GDPR)
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Form completion with clients – for example Social Welfare Fund crisis and community grants
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Attend training relevant to the post
Admin support
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Create debt packs to be sent to people, including creating template letters and ensuring documents are accurate and up to date and completion of income and expenditure forms
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Scan and record letters received for advisers ensuring information is stored securely on Advice Pro
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Take minutes at team meetings
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Collate statistical data
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Collate case studies of client success stories
Other duties
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Adhere to the policies and procedures of Edinburgh Food Project
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Any other reasonable tasks as requested by the senior management team
Training and Projects Officer
Location: The role is based at the Trust’s office in West Berkshire with a minimum of three days per week expected to be worked at our Newbury office. Flexible working arrangements are available with the understanding that this must meet the objectives of the charity and requirements of the role.
Accountable to: Project Manager (Line Manager)
Start date: As soon as possible
Hours of work: Full-time (0.8-1FTE negotiable), Monday-Friday, permanent.
Salary range: £26,000 - £28,000 FTE starting salary, depending on experience.
Purpose
This is an interesting and important position at the Trust, with the postholder taking responsibility for a range of administrative and project management tasks supporting our Education programme, working to both the Education Project Manager and the Trust’s Head of Programmes.
Our Education Programme is our body of charitable activity delivering training and resources appropriate for schools, colleges and universities, often working with education institutions to create a whole school/college approach to promote good mental health in students and staff alike.
The postholder will be the first point of contact for our training team, enabling our mental health training delivery to take place. There will be opportunities to play a key role in monitoring and evaluation, and obtain a good understanding of the sector. This is a key role in ensuring the Trust and its activities are serviced with robust, reliable and up-to-date evidence and information.
You’ll need to be confident in dealing with the charity’s delivery partners and beneficiaries, both over the telephone and face to face. You’ll enjoy working with and supporting our trainer and office teams, and be super organised and proactive. You’ll manage a varied workload, prioritising tasks as necessary, and will be comfortable communicating with a wide range of people at all levels. We have a small office team, and the successful applicant will need to be a flexible team player.
Key responsibilities and duties
- Work closely with and provide administrative support to the Education Programme.
- Support trainers with the day-to-day running of online and face-to-face courses and maintain effective communication links with the freelance trainers. The postholder is the primary office contact for the training team.
- Liaise with freelance trainers to provide logistical and technical support in the day-to-day delivery of training, Charlie Waller Trust (CWT) conferences and open access webinars.
- Project manage Webinars and E-Learning projects.
- Respond to general enquiries by phone and email on behalf of the Charitable Activities team and deal with these as appropriate.
- Participate in the planning, development, creation, and implementation of training programmes to ensure the smooth running of all courses.
- Collect data directly from colleges, universities, and schools programmes.
- Ensure proper filing of measurement and evaluation documents including questionnaires, monitoring reports and datasets.
- Assist senior leaders and the wider team in the production and maintenance of project plans and help implement project objectives from start to finish.
- Collaborate with the existing team to implement new and improved methods to capture and report on our impact.
- Maintain monitoring and evaluation data on the Trust database to ensure accurate data analysis.
- Assist with Quarterly reporting to the CEO and Trustee Board, leading on gathering statistical data from across Charitable Activities.
- Manage and support our Lived Experience Partners (including our Youth Ambassador team) alongside any other freelance trainers.
- Routine call handling as part of the wider office administrative team.
About our Trust
The Charlie Waller Trust was created by the Waller family in 1997 in response to the loss of their son and brother Charlie who tragically took his own life whilst suffering from depression.
We have since become one of the UK’s most respected mental health charities for children and young people. Our overarching mission is to educate those with responsibility for children and young people - parents and carers, teachers, college and university staff, and employers - about children and young people’s mental health and wellbeing.
The Charlie Waller Trust is a great place to work. We care about mental health and wellbeing in our team and have a positive, enabling workplace culture. Our values drive our work:
- Warm: Positive personal connections are central to mental health; we aim to reflect that in all our relationships with beneficiaries, supporters, staff and volunteers.
- Empowering: We support all those we work with, and who work for us, to use their minds, hearts, energy and creativity to fulfil their potential.
- Collaborative: Partnership and cooperation are at the core of our work; we seek the views of those we wish to support and aim to put them at the centre of our activity.
- Compassionate: We recognise vulnerability in ourselves and others, especially where there is more than one reason people may be vulnerable to mental health problems, discrimination or inequality.
- Open: We believe in being honest about the way we work, our aspirations and where we need to improve; openness and good communication are key to good mental health.
Terms and Conditions Equity, Diversity and Inclusion
We are committed to equity, diversity and inclusion and are working to ensure that our staff represent the communities we aim to support. We activity utilise positive action as set out in the Equalities Act (2010) to ensure we attract and recruit candidates from backgrounds and groups that are currently underrepresented in our workforce. We therefore particularly encourage applications from men and non-binary folk, and those from Black, Asian and minoritised backgrounds.
When we recruit, we will ask all our shortlisted candidates to tell us about any reasonable adjustments they need. Our current office is only accessible via a flight of stairs. We would of course discuss home based working and holding team meetings in an accessible location as appropriate.
Benefits
We want people to thrive at the Trust; we believe you do your best work when you feel your best. That being the case, our team comes first, and we are proud of our culture: we offer a supportive, flexible and enjoyable place to work.
As part of our employed team, the following benefits are available to you:
- Flexible working policy - we're committed to helping you find a healthy work-life balance.
- Generous annual leave allowance - pro rata 25 days annual leave (increasing to 30 days after 5 years' service), PLUS bank holidays PLUS the period between Christmas and New Year.
- A workplace pension scheme to support you with saving for your retirement, into which we pay 3%.
- Access to a 'Mental Health and Wellbeing Plan' - helping staff to stay mentally well and to support them through periods of poor mental health. This includes support for the cost of talking therapies where these are not available via the NHS.
- Opportunities to experience our charitable activities and impact at first hand by attending training and events and through involvement in relevant projects.
- Learning and development opportunities specific to job roles and on mental health and wellbeing topics.
- Coaching to CWT pro bono, depending on team member and need).
- Social events and team days.
- Bike to work scheme.
- Time off for volunteering.
- Unpaid leave/sabbatical particularly if this supports personal or professional development (offered after 2 years in post).
To apply
Please send your CV and a supporting statement, demonstrating how you meet the requirements of the role. We ask that you structure your supporting statement, by providing relevant information under person specification bullet points (combining these if multiple points are effectively responded to by one experience). Please try to keep your supporting statement to a maximum of 800 words, excluding headers. Applications will not be considered without a supporting statement. The deadline for applications is Sunday 16th June. 23.59pm.
We reserve the right to close this vacancy early if we receive sufficient and suitable applications for the role. Therefore, if you’re interested, please submit your application as early as possible.
You will hear back from us by 24th June, if not before, and should you be shortlisted, an interview will take place w/c 1st July 2024. This will involve a competency interview along with a task relevant to the role.
We will provide the majority of the interview questions in advance so that all candidates can perform at their best.
Person Specification – Training and Projects Officer
The successful candidate is likely to have most of the following competencies and experience but not necessarily all. If you feel that you are a strong candidate, please do apply.
Criteria
Skills required and relevant experience
Essential:
- Strong organisational and administrative skills with the ability to work efficiently, accurately and at speed when necessary
- Good IT skills, including Microsoft365, Teams and Zoom
- Proven ability to organise and minute meetings and to follow up on actions.
- Dealing with enquiries and providing customer support
- Good level of numeracy and interest in statistics
- Excellent time management and ability to prioritise workload effectively to meet deadlines
- Logical approach to problem solving
- Ability to use initiative and work with minimum supervision
- Ability to exercise discretion and good judgement in dealing with confidential matters
Desirable
- Experience of project management
- Experience of Dynamics CRM or similar
- Experience of using Digital Samba for Webinars or similar
- Experience of managing E-Learning platforms
- Understanding of Impact Measurement
Attainment
Essential
- Maths and English GCSEs, Grade C minimum, or equivalent by experience
Desirable
- Project Management Qualification
Personal Attributes
Essential:
- Strong organisational and administrative skills with the ability to work efficiently, accurately and at speed when necessary
- Initiative-taker and solution-minded with a can-do attitude towards any task or challenge.
- Professional, enthusiastic and flexible, with a strong willingness to learn.
- Capable of working as part of a team and autonomously.
- Ability to take ownership over your self-development, proactively diagnosing skills and information gaps and making use of others’ expertise to grow your skills continually and make a success of tasks at hand.
- Strong communicator - a clear communication style which is concise and effective - both orally and written - as well as strong interpersonal skills.
- Enthusiastic team player with a flexible approach combined with a strong willingness to learn.
Desirable
- Awareness of mental health issues.
To educate young people and those around them about their mental health and wellbeing.
The client requests no contact from agencies or media sales.
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 50,000 members, 300 staff and an annual turnover of more than £12m.
It's an exciting time our growing organisation as we implement our new Student Life Strategy. In 2023 we received a multi-million-pound investment to enhance student life at UCL. The financial backing from our parent university is recognition of the transformative effect that extra and co-curricular experiences have on students at UCL – helping them develop skills, build networks, reduce loneliness and isolation, grow in confidence, and make the most of their time at a world leading institution.
Job description
Do you have excellent administration skills? Do you have experience delivering different types of activities? Do you have experience creating strong working relationships across a range of stakeholders? If so we would love to hear from you!
The Departmental Societies Coordinator will be a vital role in bridging the gap between the academic and ‘extra-curricular’ spheres as part of the Student Life Strategy. The role will provide accurate, consistent, and innovative support to the departmental societies, committees and volunteers the Activities team supports. The role will put students’ experience at the forefront of everything we do, focusing on building strong relationships with key stakeholders, supporting inclusive and vibrant communities, and developing co-curricular activities which foster a sense of belonging at UCL – increasing the reputation and reach of the departmental societies programme.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
AIM OF ROLE:
The aim of the requalification caseworker is to work with clients that apply to our requalification, loan and employment programme. This includes processing loan applications and conducting loan interviews, loan administration, client casework and supporting relationships with professional bodies. You will develop learning plans, attend sector-specific events, network to build a robust toolbox of support for clients, research pathways and offer advice and guidance to prospective clients, current clients and other programmes within RefuAid.
KEY RESPONSIBILITIES:
● Casework; directly working with clients from loan application to loan repayment - conducting check-ins and supporting clients with re-qualification, loan and other related issues.
● Casework; ensuring clients are well supported and signposting or referring to support services where required.
● Providing guidance and career advice - overlooking CVs, supporting job interview preparation and searches, sending tailored resources, writing references and signposting.
● Meeting clients face to face whether in the office or visiting loan and re-qualification recipients all over the UK - this can be a mixture of London-based and national.
● Researching suitable employment and education pathways - outreaching to professional bodies and employers to ask for sector-specific advice where necessary, creating new relationships with as-of-yet unexplored fields.
● Working with the requalification lead to assess loan applications using a character-based model.
● Processing loans and travel payments to clients.
● Working closely with the loan administrator to ensure a seamless journey from initial application to full repayment - contacting our loan administrators where necessary.
● Supporting relationships with professional bodies.
● Working closely with all other RefuAid programmes to ensure holistic support for clients and supporting a streamlined referral process.
● Ensuring that all information is recorded accurately and that databases remain up to date.
● Attending sector-specific events to raise awareness of our work, and following the strategy to best-support RefuAid’s clients.
● Using initiative to be creative in forging new ways to support clients.
SKILLS, EXPERIENCE AND ATTRIBUTES:
● Good administrative, case management and time management skills.
● Highly organised, an analytical thinker who is diligent with good attention to detail.
● Enthusiastic and proactive in finding new ways to support forcibly displaced people re-enter their professions in the UK.
● Able to forge new relationships with a variety of stakeholders.
● Excellent numeracy and communication skills on the telephone, in writing and in person.
● Active listening skills.
● Good IT skills; specifically, Microsoft Office but additional software programs would be an advantage (SalesForce).
● Ability to manage emotionally challenging situations.
● A commitment to understanding the sensitive nature of our work and communication of our work and values.
● An understanding of cultural sensitivity.
● Interest in the importance of long-term solutions amongst refugee-hosting communities.
● A positive attitude; flexible and adaptable. Able to work well under pressure and use skills and knowledge to think on your feet.
● Collaborative team player who will get involved in whatever needs to be done to achieve the aims of RefuAid.
WHAT WE OFFER:
● A generous time-off allowance
● Perks programme which offers discounted cinema tickets, travel, and retail.
● Flexible working.
● Reimbursement of all meals, travel and accommodation when working away.
● Team socials.
● Salary increases in line with performance reviews.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are excited to announce that we are seeking to recruit a new Grants Officer.
Our Grants Officers hold responsibility for operational and administrative support to the fund management of a portfolio of grants on UK Aid Match. The role supports operational management of the fund with the development and maintenance of efficient operating and reporting procedures, as well as contract administration, budget support and logistics, and ensuring grants move efficiently and timely through the grant management cycle. Role holders also support the teams on aspects of managing project documentation and duty of care.
Our Grants Officers develop insights into the wide range of organisations, sectors, approaches, and countries that FCDO are working in, gain understanding of how large donor funding mechanisms operate, and learn a range of relevant skills for working in the development sector. Proactive and driven candidates will have the opportunity for professional development within a dynamic international development consultancy firm.
Job Title: Hackney Service Engagement Lead
Salary: £26,000 FTE
Working Hours: 28 – 35 hours per week (12 month contract until 30 June 2025)
Location: Hackney Borough Based with some home working
Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday (pro rata).
About us at the NCT
A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers and peers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.
Our Hackney Parent Support project is commissioned by Hackney Council, to offer infant feeding support across the region in both community and hospital settings and parenting courses for families throughout the Hackney region. The support is delivered by staff and volunteer peer supporters.
We are seeking a capable Service Engagement Lead to manage, coordinate and support both the Infant feeding and Parenting course projects. This role is split between being out in the community and working from home, it will include regular travel across the Hackney region (expenses will be reimbursed).
About the Role
Working closely with the Hackney Parent Support team, you will be responsible for the service engagement and promotion of our community-based services across Hackney. Some of the key responsibilities of the role include:
· Line managing the paid peer supporters within the Hackney staff team.
· Coordinating and maintaining the active social media and Infant Feeding Services website.
· Advertising volunteering opportunities across varying platforms including social media
· Provide clear guidance and information to potential volunteers on the roles, responsibilities and training requirements.
· Having a good working knowledge and understanding of the local demographics in the Hackney area and ensuring all support groups are accessible and inclusive.
· Ensure that data collection and feedback is collected in a timely manner in an inclusive way.
· Coordinate and deliver the Equipment Hire Service across the Borough.
You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project and covers multiple locations so you must be able to confidently prioritise your own work, be highly organised and able to work independently.
Being able to make decisions and respond appropriately to our staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word and Excel – and you must have good attention to detail.
It is essential for this post that you undertake the training to become an NCT Breastfeeding Peer Supporter. This requires breastfeeding experience of at least 3 months. The training can be undertaken within your working hours. There will also be training on the EPEC (Empowering Parents, Empowering Communities course) provided by South London and Maudsley NHS Foundation Trust.
This is a community-based role, travel across Hackney will be required, with some home working.
About you
· Can you work at pace and juggle a number of different priorities?
· Are you passionate about supporting families to reach their parenting goals and contribute to their positive wellbeing?
· Do you want to join an amazing Charity that supports parents across the UK?
· Would you like to be part of an amazing team of passionate staff?
If so, please read the job description attached and available on our website.
What we offer
We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.
We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Please apply for the role via our careers page .You can Also find further details and information on our website.
Closing date: 16/06/2024
Interviews: Week beginning 17/06/2024.
Interview format: Virtual video call – flexible around your working day. The interviews will be a mixture of open and competency-based questions, you do not need to prepare anything in advance.
The client requests no contact from agencies or media sales.