Administrator jobs

Customer Care Agent

We are looking for 2 proactive and enthusiastic Customer Care Agents (one part-time 3 days per week and 1 full-time 5 days per week) to join our exceptional Supporter Care team.

Position: Customer Care Agent

Location: Milton Keynes – Hybrid (2 days per week in MK office)

Hours: Part time and Full-time

Contract: x 1 Permanent – Full Time - 36.5 hours per week, x 1 Permanent – Part Time - 22.5 hours per week

Salary: £25,080 pro rata, per annum plus good range of benefits

Closing Date: November 5, 2025. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified

Interview Date: Interviews: 11th November 2025

About the Role

This role delivers high quality customer service to World Vision supporters, and especially child sponsors. The successful candidate will use their excellent communication skills and proactivity to handle all support queries using all channels including telephone, email and post using the highest standards of customer service.

Key Responsibilities

· Create and maintain accurate supporter records in line with all relevant regulations including those relating to data protection, child protection and safeguarding¬¬.

· Effectively resolve complaints from supporters within agreed SLA’s, in a way that maintains their support of World Vision.

· Carry out outbound calls to supporters to encourage them to maintain and increase their support & Sponsorship. Ensuring retention KPI’s are achieved, and cancellations are minimised.

About You

This role IS for you if…

· You are a strong communicator, both on the phone and in writing

· You remain calm and empathetic when handling challenging or emotional conversations

· You enjoy speaking with people from all backgrounds and building positive connections

· You work well in a team and are motivated by shared goals

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. Inspired by our Christian faith, we serve alongside children of all faiths and none through long-term development projects, emergency responses and advocacy in almost 100 countries.

In addition to the salary offered, we offer:

· A flexible and supportive working culture

· Pension scheme (with employer contributions)

· Generous holiday allowance

· Free parking (Milton Keynes office)

· Opportunities for faith-based gatherings, prayer, and devotionals

· A welcoming, purpose-driven team who are passionate about making a difference

About the Organisation

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability.

Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

You may also have experience in areas such Customer Care, Customer Support, Customer Service, Customer Agent, Supporter Care, Supporter Engagement, Customer Liaison, Helpdesk, Helpdesk Agent.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Senior Development Officer

Ref: LL/25/11

£35,400 – £41,325 per annum, plus benefits

St James’s Square, London SW1

35 hours per week (1 FTE), 9.30am - 5.30pm, Monday to Friday (with flexibility in line with hybrid working policy)

About The London Library

For 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million books, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word. We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity.

About the Role

We are seeking a Senior Development Officer to join our small, dedicated Development team. In this pivotal role, you will:

· Contribute to individual giving fundraising activity across the department

· Support the strategic direction of the department by helping with the retention and recruitment of Patrons

· Support the management of international giving, including the US Patrons programme

· Support the organisation and delivery of Library events

· Build your knowledge and experience of legacy giving, stewardship and other fundraising processes to make a meaningful impact on the achievements of our small team.

About You

You are an enthusiastic professional with:

· GCSEs (A–C) in Maths and English or equivalent.

· Experience in a supporter/client-facing role and in administration within a busy team.

· Interest in fundraising and knowledge of best practices in the sector.

· Clear, courteous communication in person, by phone, email, and letter.

· Ability to write accurate, grammatically correct correspondence.

· Strong attention to detail, discretion, and professionalism.

· Positive team player with the ability to prioritise and meet deadlines.

· Proficient in MS Office and quick to learn new systems.

· Able to work effectively both in-office and remotely.

Personal attributes include:

· Flexible and adaptable to changing needs and priorities

· Patient and resilient with a good-humoured approach, particularly in relation to completion of essential routine tasks

· Self-motivated and confident

Why Join Us?

The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific adjustments and access needs can be discussed to make this role suitable for you.

If you’re passionate about delivering an exceptional Development experience and want to use your skills to help drive the success of The London Library, we’d love to hear from you!

Closing date: 24 October 2025 @ 5:00pm

Interviews: 06 November 2025

Please note:

We can only consider candidates with the current right to work in the UK.

We reserve the right to shorten or extend the closing date of any position where a high or low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

Do you want to work with a leading advocacy charity organisation supporting those in need?  

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge? 

Are you keen to make a difference to people who want to be heard? 

Then come and join us here at VoiceAbility. 

We have an exciting opportunity for an advocate to join our team covering Warwickshire and Coventry.  Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential. 

About us 

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website. 

About you

Desirably you will have some experience of working as an Advocate, providing welfare, supporting or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues or barriers to accessing education and support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services or advice and guidance.

How will you make a difference?

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. 

Benefits 

28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service 

5% employer pension & minimum 3% employee contribution 

Salary sacrifices pension scheme 

Separate Life Assurance Cover (equivalent of two times your annual salary) 

Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 

24/7 Employee Assistance programme 

Access to remote counselling service 

Paid Disability Leave 

Paid compassionate Leave 

Home Working Allowance  

Support with continuous professional development 

Access to Clifton Strengths Coaching for development  

Personal Development Plans 

How are staff supported to work remotely? 

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community. 

When you need to travel for work, expenses will be paid (mileage or public transport costs).  

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. 

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. 

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form. 

Important Dates:

Closing date for applications; 11pm on 09 November 2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date. 

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification. 

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate. 

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK with tens of millions of visits every year.

We are now looking for a Fundraising Officer to join our team on a full-time basis on a permanent contract, working 36 hours per week.

The Benefits

• Salary of £33,666 - £37,176 per annum, depending on experience.
• 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Hybrid/agile working options
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

If you’re an empathetic individual with fundraising experience and fantastic administrative skills, this is an excellent opportunity to join our prestigious organisation.

As the Fundraising Officer, you will deliver existing campaigns but will also have an opportunity to lead, shape and drive results. You will spot opportunities to develop appeals to support park specific projects and create engaging content to steward our supporters. You will have to be motivated to look for new opportunities, engage with various stakeholders and take initiative to introduce new tests.

Supporting our fundraising initiatives, you’ll play a vital role in ensuring we can continue to protect the parks and safeguard their future for the millions of visitors who rely on them for access to green spaces and wellbeing each year.

Not only will you help us to preserve the wildlife, plants and heritage that call the parks home, but you’ll be rewarded with an exceptional array of benefits that include flexible working options, career development schemes and wellbeing initiatives!

The Role

As a Fundraising Officer, you will lead on all individual giving activity. You will manage our two annual appeals through a mix of email and direct mail, as well as the supporter journeys for all new and existing individual giving supporters.

You’ll help the Corporate Volunteering team with the administration and development of our Corporate Volunteering pipelines.

Additionally, you will:

• Develop the Marketing Plan for individual campaigns with all stakeholders, to meet agreed objectives
• Review artwork and edit copy to ensure it meets both campaign objectives and The Royal Parks brand guidelines
• Ensure best value for money for campaign production and prepare detailed campaign management reports
• Ensure that all supporters are adequately thanked and receiving the best supporter experience
• Manage and steward relationships with existing corporate volunteering partners

About You

To be considered as a Fundraising Officer, you will need:

• Fundraising experience, ideally in a small to medium-sized charity
• Experience of, or that would be transferable to, handling sensitive conversations with people who have been bereaved with empathy and tact
• Excellent administrative skills with the ability to accurately maintain large quantities of data
• Excellent writing skills
• Excellent organisation and prioritisation skills

Other organisations may call this role, Fundraising Operations Officer, Events and Community Fundraising Officer, Fundraising Assistant, or Development Officer.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

Other organisations may call this role Fundraising Operations Officer, Events and Community Fundraising Officer, Fundraising Assistant, or Development Officer.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

So, if you are interested in this unique opportunity as a Skilled Gardener, please apply via the button shown. Successful candidates will be appointed on merit.

We’re looking for a Content Creator at Green Pastures, to join us as part of our Marketing team. If that’s you, you’ll be a creative storyteller, someone who is excited to work on crafting impactful content that can be used across social, email and direct mail platforms to share the impact of our work. You will have exceptional writing skills, alongside an insight into content marketing, and be great at connecting with all types of people.

Location: Remote, with some travel
Salary: £16,200 (£27,000 pro rata)
Hours: 3 days / 23 hrs per week
Holiday: 14 days, plus public holidays
Contract: Permanent
Start Date: Immediate

Green Pastures is a national Christian social enterprise, celebrating our 26 anniversary this year. Our heart has always been to help one more person have a future without homelessness, by giving them a safe and secure home, offering wraparound support, and sharing the good news of Jesus
with them. We’re looking for a competent, enthusiastic and creative Content Creator to help our mission continue to grow, by shaping how our Content Marketing strategy helps tell the story of Green Pastures, and the lives we have the privilege of changing.

Thank you for your interest in this vacancy! We’re building a passionate team that wholeheartedly believes every person deserves dignity and value. We believe homelessness has no place in our modern world, which is why we’re committed to making it a thing of the past.

With such a vital mission, we work hard to ensure that every member of our team can flourish: We don’t just want you to thrive at work—we want you to thrive in life. As you consider this role, we’re excited to see if Green Pastures aligns with your skills, experience, and calling.

This role gives you the opportunity to help Green Pastures grow to support more people who have
experienced homelessness to find a home, making sure that compelling content successfully
engages our audiences and grows our network of Investors and Partners.

Green Pastures is a Christian organisation and our values are expressed through how we work and conduct ourselves in every work setting. We’re looking for a Content Creator who is punctual,
considerate to others, and brilliant at liaising with Partners, agencies and others as required. You will be part of a team based in the UK and beyond, and will be expected to attend occasional in-person meetings, events and project visits throughout the year as well as occasional wider-team events. You will receive a comprehensive induction and clear guidance on the role, and ongoing support from your line manager and the team.

We’re looking for a Content Creator...
✔ With a great insight into social media trends and Content Marketing
✔ Who is organised, can work to a brief and a deadline, and is friendly/outgoing/tenacious enough to engage and draw-out stories/ideas from people
✔ Who is fun, passionate, and creative: to oversee daily content creation that joins the dots between the lives that we have the privilege of seeing changed through our work, and those investors, Partners and others who help enable it.
✔ Excited to work towards ending homelessness
✔ Enthusiastic to serve our local church Partners and Investors
✔ Keen to join a fun, passionate and hard-working team
✔ Flexible, positive and proactive about getting work done
✔ Able to organise workload and deliver to tight deadlines
✔ A self-motivated, creative content expert, who can own their own process
✔ Exceptional storytelling and writing skills
✔ Some graphic design experience would be desirable
✔ Knowledge of social and other marketing and content channels
✔ Brilliant at connecting with people and bringing out their best

Key tasks of the role...
✔ Capturing content, celebrating and sharing the work of Green Pastures housing the
homeless, that inspires and informs our audiences
✔ Content creation / copywriting across multiple platforms
✔ Contacting and interviewing Partners, residents and sometimes Investors & GP team, to gather
stories and updates
✔ Writing blogs and articles
✔ Project management of bigger campaigns
✔ Arranging and managing trips and visits for photography and filming, including coordinating with Partners, arranging travel/accommodation and ensuring consent forms are completed
✔ Working with rest of Marketing Team to ensure messaging and content is clear, effective and
delivering desired outcomes
✔ Helping represent Marketing/comms in the planning of Green Pastures’ annual conference
✔ Connecting with external organisations to create and collaborate with them

About Twins Trust

Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.

Multiple birth families face unique challenges and we’re there for them, every step of the way. With over 40 years’ experience, we tailor our services to our families’ needs. 

Twins Trust has over 15,000 members who access our amazing community, information and courses and exclusive discounts.

Fundraising Officer

This is an exciting opportunity to join an ambitious and talented fundraising team

We are looking for an experienced Fundraising Officer to join our small and friendly fundraising team. You will support the High Value Partnerships Manager and Community & Events Fundraising Manager, both of which are already well-established income streams with lots of great potential. It’s a great opportunity to work across varied income streams including Corporate, Trusts & Grants, Community, Fundraising Events and Individual/Regular Giving.

Contract: Permanent
Hours:  37 hours per week (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!) We are great at making jobs work around life.
Salary: £24,000 - £27,000
Reports to: High Value Partnerships Manager 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine. Travel to partner meetings/events will also be required.
Closing date: Midnight 5th November 2025
Interview dates: Interviews will be virtual and take place in October/November on a rolling basis

Purpose of the role

• Reporting to the High Value Partnerships Manager you will provide support across our two priority Fundraising streams – Community Fundraising (Community, Events and Individual/Regular Giving) and High Value Partnerships (Trusts, Grants, Corporate and Sponsorship).
• Conducting prospect research (Corporate and Trusts/Grants) creating a pipeline of targeted opportunities, and submitting applications for lower level funding
• Providing excellent relationship management to those in our community who fundraise for us, whether that’s as a Regular Giver or Marathon runner
• Providing support to the Manager planning Fundraising Events, recruiting participants, attending and cheering on our fundraisers and thanking our supporters
• Accountable for delivering our annual raffle and ongoing Lottery programme
• Support the wider Development team with admin relating to Fundraising

Ideal candidate

The ideal candidate will have experience either in supporting the delivery of High Value partnerships or Community Fundraising. They will be able to demonstrate how they have researched partnerships and/or submitted funding applications, providing excellent stewardship and creating meaningful partnerships that lead to long term support for the charity.

Person specification

Essential

• Experience of donor stewardship
• Excellent relationship building skills
• Ability to research and find vision aligned funders
• Ability to project manage the delivery of partnerships and/or events
• Excellent writing, communication skills and attention to detail
• Able to collaborate with a team of various disciplines or work independently as required
• Ability to multi-task and manage several different priorities at once
• Enthusiasm for the issues we work on

Desirable

• Working understanding of admin processes relating to fundraising
• An understanding of GDPR in relation to fundraising
• Experience working in a CRM (Microsoft Dynamics experience a plus)

Events Assistant
Contract: Permanent
Hours: Full-time
Salary range: £26,038-£26,675 per annum, depending on experience and qualifications.
Based: South Kensington, London SW7

The Position

As part of a small team, the Events Assistant will support the Venue Hire team with general administrative tasks, sales, planning and delivery of events and exhibitions for external venue hire clients as well as support Society colleagues with internal event planning.

The Society offers the hire of the Ondaatje Theatre and associated rooms to individuals and commercial, educational, and not-for-profit organisations for small-scale meetings, seminars, evening lectures, large daytime conferences, receptions and weddings. The net income from this business provides essential support for the Society’s charitable activities.

The post holder will primarily be expected to provide efficient and accurate administrative support to the Venue Hire team. This includes communication in writing, on the phone, by email and in person with clients; setting up Collections showcase displays; filing; database input (room booking system); displays; customer invoicing; and other administrative support to enable a smooth and efficient office.

They will also help to sell, organise and facilitate aspects of a small number of events, including liaison with associated contractors, and act as a point of contact for clients in the lead up to, and on the day of, an event.

The Society

The Royal Geographical Society (with the Institute of British Geographers) is the learned society and professional body for geography and geographers. It is also a charity and a membership organisation. The Society was founded in 1830 and has been one of the most active of the learned societies ever since. It was pivotal in establishing geography as a teaching and research discipline in British universities and continues to play a key role in geographical and environmental education.

The Society is a leading world centre for geographical learning – supporting education, teaching, research, professional practice and scientific expeditions, as well as promoting public understanding and enjoyment of geography and providing advice to policymakers.

The Society has an international membership of approximately 16,000, 31 specialist research groups, and a programme of activities that extends far beyond its membership to broad engagement with more than three million people per year. Over 200 lectures, conferences and other events are organised each year including a major four-day Annual Conference, a programme of popular lectures, professional development for geographers, and policy-related discussions.

The Society also publishes, under contract, scholarly journals and the popular Geographical magazine. It empowers others through a programme of grant-giving in support of research, fieldwork and expeditions, and teaching. The Society’s information resources include its historic geographical Collections of maps, images, books, manuscript archives and artefacts.

The Society offers professional accreditation to members through Chartered Geographer status.

The Society is based in a listed building in its own grounds in Kensington opposite Hyde Park, and operates nine regional branches in the UK and two overseas. There are 57 permanent staff, together with temporary, and volunteer staff.

Applicants are strongly recommended to familiarise themselves with the current work of the Society set out on our website.

Salary, Details and Benefits

This is a permanent, full-time post subject to successful completion of a probationary period of three months. The salary range for this post is £26,038-£26,675 per annum depending on experience and qualifications. The post is based in Kensington, London.

There are a range of benefits at the Society which include the following:

• 35-hour working week with Flexi time, dependent on the business needs.
• Option to work from home one or two days a week, dependent on the event schedule.
• 25 days annual leave per annum plus public bank holidays.
• Society closure between Christmas and New Year, in addition to the basic annual leave
• allowance.
• Pension scheme - 3% employee, 7.5% employer.
• Group Life Assurance at four-times basic annual salary.
• Corporate eye care vouchers.
• Cycle to work scheme.
• Free 24-hour Employee Assistance helpline with available counselling support.

Applications must be received by 9.30 am Monday 20 October.
Interviews are planned to take place in the week commencing 27 October.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Society aims to be an equal opportunities employer.

Applicants must have the right to work in the UK. The Society is unable to offer work visa sponsorships.

No agencies please.

We are working with Dogs for Good who are seeking a new Volunteering Partner - Puppies & Dogs. Dogs for Good is a registered charity dedicated to advancing the boundless possibilities of what a connection between people and dogs can enable – in making everyday life fuller, healthier, and happier for everyone involved.

As the new Volunteering Partner – Puppies and Dogs you will find and welcome new applicants for voluntary dog care roles. Working with colleagues you’ll guide them through checks create and manage team rotas, maintaining thorough records and share simple, useful reports. Over time, you can help improve the ways that Dogs for Good work with volunteers build great connections between dogs and people.

The successful candidate must be able to demonstrate:

• Experience supporting volunteers or similar admin.
• Basic knowledge and understanding of safeguarding and data rules.
• Confidence in maintaining records and using a database.
• Articulate with the ability to produce clear written reports.
• Comfort and ease around dogs and dog-handling volunteers.

A background in charity health or animal welfare is desirable.

Please note that this role will require occasional working unsociable hours (evenings and weekends) and a basic DBS check.

For more information, please contact Louise Portnall, Recruitment Consultant at Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Head Office in Banbury (The Frances Hay Centre) / hybrid working policy in place. Remote working considered.

Closing date: Sunday 2nd November 2025

However, applications are being reviewed and actioned on a rolling basis, so please apply as soon as possible to avoid disappointment.

We’re looking for a super organised, efficient and supportive Operations Lead to make We Own It run smoothly so we can win public services for people not profit. This is a fast-paced role in a small team with a big mission!

You’ll lead on creating and maintaining effective systems and processes, and supporting the team on logistics so that everything runs like clockwork. You’ll also make sure we’re thanking the brilliant individual donors who fund 93% of our work. We’re looking for someone who has a track record of creating efficiency and order for themselves and other people - and can do so in a remote context! You'll need to be happy to carry out a variety of tasks and be flexible about your role.

This role is a crucial part of the We Own It team and central to increasing our impact. Part of a small, high performing team working mostly remotely and sometimes in London, you’ll need to be extremely self-motivated and able to work efficiently and autonomously.

Job Title: Employment Broker

Reporting To: Employment & Skills Manager 

Salary: £38,760 per annum

Hours: 35 hours per week

Contract: Permanent

Location: Hybrid with currently one day in the office in Kings Cross N1 9LG

DBS: This post is subject to an enhanced criminal record check under the arrangements established by the Disclosure and Barring Service.

Context of Job

AFK is a national charity creating opportunities for children and young people who are disabled or neurodiverse, to increase their independence, reach their individual potential and remove the barriers they face. Our vision is a world where there are no barriers to independence for children and young people who are disabled or neurodiverse. As part of this we provide bespoke employment skills training and organise work experience across North London.  

At a national level, we provide mobility equipment not available on the NHS for disabled children and young people up to the age of 25.

Overall Job Purpose

To support young people aged 18+ with a range of disabilities/neurodiversity to progress towards and into employment. The role will be to primarily liaise with employers and brokering new opportunities for supported and unsupported employment. You will also work with young people assessing their employability skills and place young people into employment, some voluntary roles and work placements. Specialist one to one job coaching will be required to enable young people to progress towards their own goals and objectives.

Working Conditions

The post is 35 hours a week, normally 9:00am to 5:00pm, Monday to Friday. The post holder may be expected to work some evenings and weekends as required by the job.

28 days annual leave will be given in addition to public holidays.

There is a TOIL policy.

Working Relationships

Build and sustain strong relationships with HR Managers, hiring Managers, and equivalent roles within businesses.

Collaborate daily with AFK Employment Coaches and the Employment & Skills Manager, working closely with the Executive Director of Services and members of the Impact & Innovation Team.

Principal Responsibilities

Employer Engagement & Opportunity Development

1. Proactively engage with employers to identify and create employment opportunities for young people (YP), including voluntary roles, work tasters, and placements.
2. Secure a range of opportunities—paid employment, voluntary work, work tasters, and placements—to support individuals on their employment journey.
3. Maintain up-to-date knowledge of the local labour market and emerging opportunities relevant to employment, volunteering, and work experience.
4. Build and sustain effective partnerships with local employer groups, statutory bodies, voluntary organisations, and private sector stakeholders to develop suitable opportunities for YP.
5. Provide training and guidance to employers as needed to support inclusive employment practices.

Individual Support & Coaching

1. Deliver intensive one-to-one support to individuals across all aspects of employment preparation and progression.
2. Work with up to two YP at a time, in collaboration with their Employment Coach (EC), to identify and support their employment aspirations.
3. Assess and advise on financial implications related to part-time employment and disability benefits for individuals.
4. Support YP in developing employment-related skills and connect them with relevant training opportunities.
5. Provide initial workplace support to YP before transitioning ongoing support to their EC.
6. Refer YP to specialist services for additional advice and support when appropriate.
7. Develop tailored plans to help YP achieve their employment goals.
8. Deliver or coordinate coaching and training sessions as required.

Collaboration & Case Management

1. Collaborate weekly with AFK’s Senior Employment Coach to match job roles to YP from EC caseloads.
2. Monitor YP progress into employment and maintain accurate records.

Administration & Professional Development

1. Complete all administrative tasks associated with the role in a timely and accurate manner.
2. Participate in learning and development activities identified through regular appraisals and reviews.

Undertake any other duties as deemed appropriate by the Executive Director of Services and the Employment & Skills Manager.

 ID: 1601 Learning & Development Business Partner (Leadership & Management Development)

Service: Learning & Development

Salary: £37,211 to £41,518 FTE per annum

Additionally, £3,866 Inner London Weighting FTE per annum (if Office based)

Additionally, £480 home-based allowance FTE per annum (if Home based)

Location: This role is offered as either Homebased or from our London (N1) office (with hybrid

working available). Our office space is wheelchair accessible.

Hours: 37 hours per week (Full-time). Candidates seeking part-time work are encouraged to apply as we will consider 29.6 hours per week

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

To help achieve this we rely on an amazing group of leaders and managers. This is an exciting opportunity for an experienced L&D professional with a passion and expertise in leadership and management development to join us to help support the development of those leaders and managers. We’re investing in leadership and management development at Family Action, and this role will be responsible for the design, development and delivery of an integrated leadership and management development offering

Main Responsibilities: (for a full list of the main responsibilities for the role please check the job description)

· Develop and implement a clear, outcome-focused leadership and management development offering for aspiring leaders to senior management.

· Design and deliver leadership and management training (and wider support/interventions) across Family Action.

· Embed a blended learning approach, including the curation of workshops, e-learning, coaching, mentoring, and other management learning resources.

· Actively support the implementation of the wider Learning and Development strategy and the continuous development of a strong organisational learning culture.

Main Requirements (for a full list of the requirements for the role please check the job description and person specification): 

· CIPD Learning & Development level 5 or above (or equivalent significant experience/training/qualification)

· Good experience in a specialist Learning & Development role at Officer/Advisor level or higher

· Demonstrates strong knowledge and understanding of leadership and management development as a subject matter expert

· Expertise in instructional design, including needs analysis, learning objectives, curriculum development, and assessment strategies.

· Ability to develop blended learning solutions, incorporating digital tools, e-learning, and experiential learning methods.

Benefits:

- an annual paid leave entitlement that commences of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Click the ‘Apply’ link below and fill out our digital application form

· Closing Date: Friday 31 October 11.59pm

Interviews are currently planned to take place virtually from w/c 10 November.

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

As a Finance Assistant, you will play a crucial role in supporting the financial operations of our organisation by working closely with our Finance and Resources team to ensure the smooth and efficient management of our financial resources, enabling us to continue our mission.

Key responsibilities:-

• Financial data entry of invoices and weekly bank statements.
• Payment of suppliers and expenses through reconciliations of invoices against purchase orders, preparation of regulars BACS payments and management of petty cash system
• Income processing through reconciliation and banking of daily income and processing third party donations.
• Preparation of bank accounts
• Assisting the maintenance of finance policies and procedures

Caseworker - Mentor Supervisor
Salary: £30,000 per annum
Location: Thames Valley with the ability to travel
Contract: Permanent
Hours: 22.5 hours (3 days per week)

Hope After Harm is an established, registered charity dedicated to providing vital support services to those who are vulnerable or at risk of exclusion. We are committed to developing long-term solutions to the challenges posed by crime and social exclusion, influencing policy, and sharing best practices. With a proven track record of service delivery across Thames Valley and beyond, we support individuals impacted by crime, including victims, offenders, and their families.

We are currently looking for a passionate and dedicated Caseworker – Mentor Supervisor to join our New Leaf Young People Mentoring Project. This three-year initiative, funded by the Big Lottery, focuses on improving the life chances, personal resilience, and wellbeing of young people at risk of engaging with the criminal justice system through mentoring support delivered by our wonderful volunteer mentors. Additionally, the project incorporates restorative justice elements, delivering RJ interventions in a school setting.

Key Responsibilities:

• Manage referrals by liaising with referrers and conducting needs assessments using the Outcome Star tool.
• Provide mentoring support to young people for up to 12 weeks, facilitating the development of individual action plans.
• Match younger individuals with suitable volunteer mentors based on their unique needs.
• Supervise and support volunteer mentors through regular six-weekly supervision meetings, ensuring compliance with policies and procedures.
• Assist in the recruitment and training of volunteer mentors while actively promoting the benefits of the project to the local business community and potential referrers.
• Monitor and review mentor-mentee relationships and action plans regularly to ensure progress.
• Maintain effective record-keeping and administration tasks related to case management.

Ideal Candidate:
The successful candidate will possess the following skills and experience:

• Strong interpersonal skills and the ability to engage with a diverse range of individuals.
• Comprehensive understanding of GDPR and a commitment to confidentiality.
• Excellent organisational and time management abilities.
• Demonstrated experience in casework, including needs assessments and action plan development.
• Proven ability to manage and support volunteers.
• Knowledge of restorative justice principles.
• IT proficiency, including experience with Microsoft Office and case management systems.

Benefits on offer:

• Competitive salary and flexible working arrangements.
• Opportunity to make a significant impact on the lives of vulnerable young people.
• Comprehensive training and professional development opportunities.
• Supportive team environment that values your contribution.
• Commitment to employee wellbeing and a healthy work-life balance.
• Occupational sick leave
• EAP and Group Life Assurance
• 25 days annual leave (pro-rata) plus Bank Holidays

At Hope After Harm, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds, including those with criminal convictions, in line with the Rehabilitation of Offenders Act 1974.

If you're ready to take on this rewarding role and make a real difference, please apply now. We look forward to hearing from you!

Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT.

The role is based at the Crisis Brent Skylight in Harlesden, some local travel may be required.

About the role

We are looking for an experienced individual who is passionate and knowledgeable about leading the drive for evidence-led change in local systems for some of the most excluded members of our community and to drive forward the delivery of Built for Zero in Brent. The role requires excellent leadership skills to bring together a range of stakeholders to focus on the challenges, provide solutions to longstanding barriers and problems and inspire positivity and resilience. The role will be line managed by Crisis but embedded within Brent Council.

About you

To be successful in this role you will have:

• Experience of achieving system change through partnership, collaboration and use of data

• Ability to identify key barriers to progress and problem solve sensitively and collaboratively, maintaining strong and positive working relationships

• Experience or in depth understanding of housing/ homelessness, adult social care, health, criminal justice, or other relevant sectors, with an ability to work across boundaries.

• Excellent self-management and project management skills and an ability to monitoring progress and achieving deadlines and outcomes

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Tuesday 28 October 2025 at 23:59

Interview date and location: Thursday 6 November 2025 at Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT.

If you would like to have an informal conversation about the role, please email us and we will arrange a call with the hiring manager.

Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094