Administrator Service Support Assistant Jobs
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At The Lullaby Trust our vision is clear: a world where no baby dies suddenly or unexpectedly, and every grieving family gets the support they need. We exist to keep babies safe and support bereaved families.
We give families a safer start to life and create a supportive space for anyone whose baby or infant has died suddenly or unexpectedly. We empower families and health professionals with trusted advice on keeping babies safe, backed by research, and provide grieving families with bereavement support, side-by-side.
Since 1991 we have reduced the rate of Sudden Infant Death Syndrome by 82% and saved the lives of over 32,000 babies. But our work is not over, as three babies still die suddenly and unexpectedly a week.
As the Supporter Engagement Officer, you’ll create opportunities for our amazing supporters to connect with and drive our work through various means of individual giving. You'll create engaging communucations, ensuring that our donors feel valued and understand the impact they're having on babies and their families, and you'll develop key appeals and individual giving activity to drive growth in these income streams.
You will:
- Manage the development of individual giving income streams, including legacy giving, regular giving, one-off gifts, in memory giving and new products
- Co-ordinate key engagement activity, such as the annual supporter Thankathon and Impact Report
- Oversee administration and stewardship of individual giving income
- Manage the promotion, sale and distribution of Lullaby Trust merchandise
This role can be offered as a hybrid role (with approximately one day per week in our London office) or fully remote, with occasional visits to the office for meetings or staff days as necessary; the two salary ranges above reflect this. The 21 hours could be worked across 3-5 days per week.
It is a key time to be joining The Lullaby Trust as we develop our new brand positioning, new website and creative direction, to help us reach more families and supporters than ever. We are a friendly, flexible employer and want to create a diverse and inclusive work environment for everyone.
If this excites you, we would love to hear from you. For more information on the role and how to apply, please download our job pack
For every baby. For every family. Forever. Together, we can keep babies safe.
Please do not use AI software to generate your application answers; it is usually obvious when this has been done as the answers generated tend to then be exactly the same as other candidates. We'd love to see what you can uniquely bring to the role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
As the Peer to Peer Groupwork Facilitator you will set up, lead and deliver a year-long peer to peer group programme for bereaved families who have experienced the sudden and unexpected death of a baby or young child.
The groupwork is based on a programme led by Harvard University and Boston’s Children’s hospital and has structured sessions drawing upon psychological model of CBT, although the sessions are not therapeutic. Each session has a theme and incorporates education, guidance and support.
You will establish and deliver a new peer online support group, facilitating group formation, and enhancing service delivery and creating a safe and welcoming space for bereaved families.
Outside the group sessions you will be responsible for managing the administration and evaluation of the service, including and collection of questionnaires and feedback required for reporting purposes and supporting members with any signposting requirements processing referrals, carrying out eligibility screening, monitoring the waiting list and inputting and keeping all database member and service records up to date.
It is a key time to be joining the charity and helping us to continue to save babies’ lives and support bereaved families. The charity has been hugely successful, but the work is far from done. The impact of the sudden death of a baby is wide and never goes away, as we know from the families that we support. This drives all our work, across each department. We are a close and friendly staff team who all share passionately in the charity’s objectives, vision and values.
The client requests no contact from agencies or media sales.
We are seeking a highly organised, proactive, and efficient Executive Assistant to provide comprehensive administrative and secretarial support to the Chief Executive, Board of Directors, and Executive Team at YMCA Leicestershire.
The successful candidate will play a key role in ensuring the smooth running of both internal and external operations and supporting various projects and initiatives across the organisation
Key responsibilities will include:
- To support the Chief Executive in the day to day servicing of all relevant committees/meetings both internal and external including AGM, Board, Resources Committee, sub committees and any other meetings relevant to the role.
- To assist the Chief Executive and Executive Team with the preparation of funding applications, official documents and key events.
- Contribute to the overall development of YMCA Leicestershire, including playing a lead role in specific projects as agreed with the Chief Executive and Executive Team. These projects may cover the work of all departments within the organisation.
- To work with the Chief Executive and Deputy Chief Executive on the procurement of legal, audit and insurance services.
- General executive administration
About you:
The ideal candidate would possess a blend of key personal and professional qualities to effectively support the Chief Executive and Executive Team at YMCA Leicestershire. The characteristics that would be essential include being:H
- Highly organised with the ability to multitask and manage competing priorities.
- Proactive and self-motivated
- Discreet and trustworthy
- Strong communication skills, both written and verbal.
- Detail orientated
- Adaptable and flexible
- Problem solver
To succeed in the role of Executive Assistant, your key qualifications/skills will include:
- Business Administration Qualification Level2/3
- Proven experience in an executive assistant or similar role.
- High attention to detail and the ability to work under pressure to meet deadlines.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Knowledge of governance and compliance processes in the charity sector is desirable but not essential.
- A proactive and flexible approach to work, with the ability to work independently and as part of a team
Benefits include: A generous 33 days of annual leave, including bank holidays, Birthday Leave, Service Leave, Pension and Health Cash Plan, Company Sick Pay Scheme, Blue Light Discount Card, Eden Red Discount Scheme, Free Gym Access, Menopause Welfare Leave and complimentary tickets to the Y Theatre.
The client requests no contact from agencies or media sales.
Job Title: Supporter Care Assistant
Salary: £20,123 per annum (£24,818, Full time equivalent)
Hours: 30 per week over 4/5 days
Term: All year round, permanent.
Location: Home based with regular travel to Lingfield, Surrey.
Closing Date: 1st October 2024
About Us
Epilepsy in childhood can be frightening, isolating and is often misunderstood. We stand up for children and young people with epilepsy. We’re here for them. We campaign for children’s rights. We provide innovative tools, information, and practical support for living everyday life. We coordinate world renowned research into the causes and treatments of epilepsy and deliver cutting edge health services.
Your Role
This role in the Fundraising Team is key to ensuring we offer an outstanding supporter experience to increase the depth of our supporter relationships and grow the number of loyal donors.
Our supporters are vitally important in enabling us to deliver services and support for children and young people with epilepsy. We want to be the charity of choice for donors and ensure they have positive and memorable interactions with us.
The role will:
• Engage and steward supporters by inspiring them around their giving, maximise their fundraising, and ensure their donor journey is tailored, relevant and exciting.
• Ensure the timely and accurate processing of donations, whilst being a first point of contact to supporters.
• Ensure the smooth running of the CRM (Beacon), keeping records up to date and accurate.
• Implement engaging supporter focused communications that inspire and delight.
• Undertake a range of administrative and support functions to ensure the effective running of the Fundraising team.
What we need from you
- A positive, warm and pro-active approach to your work and other people.
- Passionate about supporter experience and improving the lives of children and young people with epilepsy.
- Excellent attention to detail with a willingness to continually learn and upskill.
- Experience of supporter or customer care with a proven track record in excellent customer relationships.
- Experience of working with CRM systems and/or databases including data management.
- Experience of working in an administration role.
We will support you and develop you should you wish for this. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.
Please refer to the Job Description for full details of role.
Benefits
- 27 days annual leave plus 8 days Bank Holidays (pro rata if part time)
- Occupational pension scheme
- Health Insurance Plans (Optional)
- Eyecare Vouchers
- Subsidised dining room
- Gym membership options (on and off-site)
- Your Rewards - disounts platform
- Free parking on campus
We are committed to safeguarding and promoting the welfare of children and young people. An enhanced Disclosure and Barring Service check will be required.
Young Epilepsy strives to employ people that reflect the community it serves; therefore, applications from minority groups and people with disabilities are particularly welcomed.
Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales).
Supporter Care Assistant
Salary: £13,650 (FTE of £22,750)
Contract type: Permanent
Working hours: Part time, 21 hours a week
Location: Norfolk Wildlife Trust, Bewick House 22 Thorpe Road, Norwich, Norfolk, NR1 1RY
Norfolk Wildlife Trust are seeking a Supporter Care Assistant to provide administrative support and customer service in the Trust’s membership and supporter care team.
We are seeking a well organised, self-motivated individual to provide administrative support and customer service in the Trust's membership and supporter care team for 21 hours a week, with days to include Mondays and Tuesdays, based at the Trust's Norwich HQ.
The successful candidate will have administrative experience, IT skills across Microsoft Office packages, and the ability to communicate effectively with members and supporters by telephone and email. Experience of using a CRM database will be an advantage.
The Supporter Care Assistant will be line-managed by the Membership Services & Data Manager, and form part of a job share with the existing 2 days per week postholder. The role also receives supervision and support from other roles in the team, and will work with volunteers.
The closing date for receipt of applications is Friday 27 September 2024.
Applications received after that date will not be considered.
Interviews are likely to take place on Friday 11 October 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting position has arisen for a Personal Assistant / Office Support to work for an excellent Children’s Charity based in South West London. The postholder will be providing effective administrative support to the senior leadership team, including the CEO.
Job Responsibilities:
· To provide secretarial support to the SLT including the Chief Executive including diary co-ordination
· Organising and facilitating senior leadership team meetings
· Provide meeting arrangements including scheduling and invitations as required
· Arranging SLT visits to services
· To be a point of contact for all internal and external enquiries to the Senior Leadership Team dealing courteously
· To produce high standard professional documents, reports, correspondence and presentations
· To book conference rooms for key meetings with SLT and Trustees
· Arranging and booking travel and accommodation
· To ensure delegated compliance checks are completed within the necessary timeframes
· Taking minutes in key meetings and taking drafting committee papers
· Ensure the office manual is kept up to date at all times
Essential Profile:
· At least 3 years’ experience in an EA/PA role
· Experience of minute taking in SLT meetings
· Extensive office administration experience
Salary: £32,000 - £35,000 per annum + excellent benefits
Length: Permanent
Working Pattern: 4 days per week on site / 1 day per week from home
Hours: 35 per week
Agency Reference Number: J83718
This vacancy will be actively shortlisted, so please get your applications in early to avoid missing out!
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates
Prospectus is excited to be supporting Barnardo’s a UK children's charity with their search for a new Supporter Services & Fulfilment Executive.
Barnardo’s runs over 1,000 UK projects that transform the lives of almost 300,000 children and young people every year. They believe they can bring out the best in every child regardless of the issues they face. Their work supports children living in poverty, children that have been sexually exploited, children living with a disability, children living with domestic violence, and young carers who look after an ill parent or relative.
As the Supporter Services & Fulfilment Executive, you will be responsible for playing a key role in ensuring fundraising administration processes are effective and efficient as possible. This will involve working across the whole of the fundraising directorate to implement changes that benefit supporters as well as the fundraising teams. This role will also include managing some third-party service providers who support various fundraising activities throughout the year.
To be successful as the Supporter Services & Fulfilment Executive you will have proven experience in supporter care processes to ensure excellent engagement and loyalty. You will need a detailed orientated approach and equally have good account management capabilities. As a key contact to supporters, you will also have excellent communication skills and be able to use data effectively.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Rhiannon Mehta at Prospectus.
Location is flexible, but the team often meet in the London offices monthly. The salary for this role is £28,951 - £37,224.
If you are interested in applying to this Supporter Services & Fulfilment Executive position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
This is an exceptional opportunity for an Executive Assistant to join The Prince’s Trust supporting three members of the Executive Leadership Team – Director of Fundraising & Marketing, Director of Communications and Director of People & Learning.
This is a busy, varied and important role working closely with the Directors to make sure their diaries support their strategic priorities. Key responsibilities include:
- complex diary management including all travel arrangements
- providing secretariat meeting support
- preparation of presentations & briefing papers ensuring Directors are well prepared
You will need to have the ability to exercise tact, diplomacy and sensitivity, with excellent interpersonal and teamwork skills.
The role will be ideal for a highly organised, flexible, experienced Executive Assistant used to working on their own initiative and comfortable with multi-tasking. We have a hybrid way of working, and you will be expected to be in the office 3 days a week. The role is part of an Executive Assistant team reporting into the Head of the Chief Executive’s Office.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
About the role
Supporter Care is about inspiring people and giving them the opportunity to do something amazing. This role will suit you as an enthusiastic, adaptable and proactive team player. You’ll use your exceptional interpersonal skills to deliver a memorable experience to Crisis supporters and members of the public, adding value to every interaction.
As a key member of the Fundraising Department, you will handle inbound contacts with potential and existing supporters over multiple channels, delivering an exceptional quality of service to queries related to our new products and services including retail. And you’ll help to improve the supporter experience by identifying and helping to resolve issues in the supporter journey, particularly those relating to our website. This is an exciting time to join our team and contribute to us establishing how we can add real value to our engagement with supporters. We will work together to make sure the supporters' voices are heard and at the heart of our fundraising and decision-making.
This brand-new role is a brilliant opportunity for you to join a dynamic and ambitious team as we deliver a consistently excellent experience to our supporters.
Job title: Supporter Engagement Assistant (known internally as Supporter Care Assistant)
Contract: Fixed term for 5 months (Oct 2024 to February 2025)
About you
To be successful in this role you will have:
- Experience working in telephone and email-based roles in supporter care or customer service
- Ability to organise your workload and maintain a high level of output and accuracy even during busy times
- Ability to handle complaints and objections with confidence
- A proactive and collaborative approach to work
- Strong critical thinking and problem-solving skills
- Flexibility and ability to adapt quickly to changing priorities
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 22 September 2024 at 23:59
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Mission Aviation Fellowship (MAF) is a Christian mission organisation using light aircraft to deliver help, hope and healing in over 25 countries. For more than 75 years, MAF aircraft have been overcoming inaccessible terrain transporting mission and development agency staff, delivering urgent aid and medical supplies to transform the lives of remote and isolated communities.
Our communications team is privileged to identify and showcase stories of the need and our impact. Following an internal staff move, we are seeking a new member to join our high-performing team. You’ll be helping to produce material to inspire and encourage our wonderful supporters and to help us reach both new and existing supporters.
We are looking for someone who is as enthusiastic as they are accurate, and as creative as they are canny. You may be just starting out on your career, or you may already have a few years under your belt, but if you are:
- Looking to be part of an organisation which is making a big difference in some of the world’s poorest communities,
- In possession of outstanding writing and organisational skills, and understand the importance and potential of social media,
- Able to handle complex and competing priorities with a smile
We would like to hear from you.
Responsibilities
Administrative support:
- Assist the Production Manager with mailing specifications, collating internal information, creating purchase orders, and related administration.
- Support the Media Manager in arranging regional coverage for overseas staff in the UK.
- Provide administrative, planning, and organisational support to the Head of Communications and other team members.
- Administer and curate the archive of MAF documents.
- Work with the HR team to collect and store data processing consent forms.
Scheduling and Planning:
- Update and maintain the organisation’s print and digital communications schedule in collaboration with audience managers.
Content Creation:
- Contribute to digital communications including website content and social media.
- Assist in creating monthly print and digital communication documents at design and proofing stages.
- Support design tasks such as picture editing and layout.
- Create subtitles for digital content.
- Participate in creative idea and planning sessions
Updates and Research:
- Monitor staff blogs for potential stories and produce a weekly roundup of social media posts.
- Monitor external websites and news sources for relevant stories and brief teams accordingly.
- Provide research support as required.
Media Library Management:
- Upload and remove media assets, ensuring accurate metadata and compliance with MAF procedures.
- Support staff with acquiring and transferring assets from overseas programmes.
- Contribute to the continuous improvement of the media library.
The full job description can be seen here.
Qualifications, Skills & Experience
Highly desirable Qualities
- Communications related or administration qualification
- Experience of working in a Christian organisation or charity environment
- Administration experience
- Experience of working within a communications environment
-
Proficient in a video editing using Photoshop
-
Proficient in design software such as InDesign
Essential Qualities
- Educated to degree or experience of an office environment either through direct work experience or voluntary placements
- Experience of team working
- Proficient skills in Microsoft applications, including Excel
- Proficient in social media
- Able to communicate positively, assertively and sensitively within a cross functional and multi-cultural team environment – internally and externally
- Efficient and organised approach and manage multiple deadlines and priorities and flexibility to respond quickly to changing or competing priorities
- Able to work on own initiative
- Excellent attention to detail
Personal Attributes:
- Committed evangelical Christian, aligning with MAF UK's values and actively participating in organisational activities.
- Emotional resilience, flexibility, and service orientation.
Terms and Conditions
- Location: This is a hybrid role with two days at MAF UK, 1st Floor Castle House, Castle Hill Avenue, Folkestone, Kent, CT20 2TQ. One day per week will be spent at our Operations Centre, MAF International, Henwood, Ashford, TN24 8DH and the other two days can be from home.
- Working Hours: This is a full time role (at least 36 hours per week, with 1 hour for lunch daily unpaid) but requiring some flexibility on the successful candidate to work additional hours occasionally some of which could be outside the normal business hours. Hours should be agreed with line manager.
- Annual Leave: Annual leave entitlement of 22 days per year and 8 paid public holidays per year.
- Pension Scheme: Non-contributory (10% of salary).
- Probation: 3 months (with a one month review)
- Notice Period: 1 months
- Salary: £28,000 per annum
Deadline for applications: Sunday 29th September
We're the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have around 90 staff based in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
Job summary
The Supporter Care Assistant is the first point of contact for supporters. They’re key to making sure everyone fundraising for us feels supported and appreciated through excellent communication. This is a great first job in fundraising for someone looking to build a career.
The right candidate will love building relationships, have excellent attention to detail and enjoy working through processes. You’ll be able to manage a busy workload which depends on meeting deadlines and be a team player with excellent communication and people skills. Above all you’ll have a real desire to make a difference to the lives of people affected by bowel cancer.
Closing date: Monday 30 September, 9am
Interviews: Wednesday 9 October 2024
Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages) which explains your interest in this role, addresses how you meet the person specification, and demonstrate how your experience and knowledge fulfil the criteria. If you'd like an informal chat about this role please contact Karina Norton-Amor, Events Manager.
Safeguarding
Safeguarding is everyone's responsibility and we're committed to safeguarding children, young people and vulnerable adults, we expect all staff and volunteers to share this commitment. Successful candidates may be subject to either a satisfactory basic or enhanced disclosure from the Disclosure and Barring Service (DBS) dependent upon role.
Interviews: Weds 9 Oct
The client requests no contact from agencies or media sales.
Funded by the Armed Forces Covenant Trust & NHSE, this work will transform the experiences of female veterans, and address barriers to access in areas including health and wellbeing, transition and employment, care, finance and pensions, housing, terms of service, historic hurt and loneliness. Collaborating across government, statutory, charity, and commercial organisations, the project will innovate within the sector, design sustainable provisions and translate research into action.
Reporting to the Project Lead for the Female Veterans Transformation Programme, you will be responsible for delivering the communication and engagement strategy during the course of the programme. This includes engagement and consultation with key stakeholders including Office of Veteran Affairs, MoD, NHS England, devolved nations health services, Royal Navy, Army and Royal Air Force (including Associations and charities), Veterans Commissioners, other veteran-facing organisations aligned through the Cobseo Female Veterans Cluster Group and female veterans themselves.
The post will be hosted by the WRAC Association who are an inclusive employer seeking to attract and employ the best people from the widest talent pool and committed to supporting our staff and the female veterans we serve.
If you see yourself as the motivated, self-starting and engaging officer of this transformational project, we look forward to receiving your application. All applicants must be able to demonstrate current eligibility to work in the UK.
The client requests no contact from agencies or media sales.
Overview of Go-Forward:
This is an exciting opportunity to join a small charity at a time of big growth. Go-Forward Youth was founded by care leavers to provide support to care experienced young people as they transition to adulthood and independence. Our core aim is to reduce social isolation and improve outcomes for young adults who have recently left the care system by offering a place for them to turn in moments of loneliness, crisis and celebration, and offering programmes that support them to develop the skills required for living independently. Our long-term vision is to combat the stigma that surrounds care leaving so that care leavers feel supported and empowered to achieve their ambitions without barriers to access.
We run a busy programme of social activities, personal development and employability skills training for care leavers across London and are looking for a hardworking, highly motivated and conscientious individual to take responsibility for the day-to-day administration of the charity.
Main Tasks:
To support the Go-Forward Youth CEO in maintaining professional, robust, and efficient administrative systems and records for both Go-Forward Youth as follows:
1.Be the first point of contact for both entities and to manage the office email account and diary, drawing to CEO, Funding Manager or Chair of Trustees matters that they need to action, and ensuring that we respond in timely fashion to all external communications.
2. Administration of courses and programmes
a. Maintain lists of participants and volunteers, including attendance logs
b. Ensure that we maintain appropriate records for each – for identification and compliance, for communications, and for programme progress
c. Produce and distribute regular updates to both volunteers and programme participants
d. Liaise with Local Authorities (LAs) regarding the administrative aspects of developing Go-Forward Youth projects and programmes in other LA boroughs
e. Assist with recruitment and onboarding and on boarding of new staff.
f. Maintain risk assessment, safeguarding, fire safety and other records, making sure all policies are reviewed and updated yearly. Ensure that all staff and volunteers working with clients have been DBS checked (Enhanced).
3. Administration of grant applications
a. Support the Funding Manager by logging, recording and monitoring the progress of Go-Forward Youth grant and funding applications, along with report deadline.
b. Update the CEO and Trustees on in-progress funding applications and ensure action is taken and deadlines are met where necessary.
c. For grants won, ensure that reporting cycles are noted in the charity’s diary, and that the appropriate reports to funders get sent
4. Administration of Board and other internal compliance processes
a. Meet with the CEO weekly to review the overall performance and objectives of the charity.
b. Maintain systemised record keeping of invoices and receipts, to be stored securely and sent to the relevant key personnel.
c. Undertake any other administrative activity necessary to support the smooth running of the charity as instructed by the CEO.
d. Assist the Treasurer or Chair in the preparation, administration and submission of the annual accounts to the Charity Commission and Companies House in a timely manner.
e. Assist in the preparation of board meeting papers, including circulating meeting agendas and taking and distributing minutes of meetings as required.
f. Prepare and send out personalised birthday and celebration cards to young participants.
g. Look for opportunities to create, develop and streamline existing office systems.
h. Support the administration of the lived-experience-led Youth Advisory Board (YAB) and Own-It Alumni Network.
i. Maintain and develop clear and full electronic and physical filing systems.
j. Organise the logistics, catering and other event organisation for the quarterly Trustee meetings and other ad hoc meetings and events as appropriate.
5. Administration of external communications
a. Update and review the communication channels, via website or social media fortnightly.
Please submit your CV and 1 page covering letter explaining why you would be a perfect fit for this role
The client requests no contact from agencies or media sales.
Please complete the application form, monitoring form, and provide your CV along with a cover letter (maximum 2 pages) that demonstrates how you meet the requirements outlined in the person specification.
To be an effective lead on HR related matters, supporting the CEO and Management team, ensuring it is well-positioned to achieve its vision, current and future business operational plans and performance targets.
This is a key role instrumental in bringing the HR and Business administration functions together at an operational level. The core purpose of the role will be to support and manage all People and Management related administration matters across the organisation.
To take the lead for data protection and champion compliance across the organisation.
Please complete an application form, monitoring form and a covering letter to evidence how you meet the requirements of the person specification
To build meaningful lives as part of the wider community for refugees, asylum seekers and vulnerable migrants.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an established and highly motivated Director of Finance to join our Senior Leadership Team, and who will be responsible for providing financial leadership, control and planning for the organisation.
Victim Support is the leading charity in England and Wales that supports people affected by crime and traumatic incidents. We provide personalised support to help people manage after crime and feel safer through a combination of dedicated specialist services as well as on-line support. We also ensure victims know their rights and we campaign to make them stronger.
Each year we offer information and support to almost 800,000 people and 153,000 received tailored support from our dedicated, skilled support workers and volunteers, Independent Domestic Abuse advisors and Independent Sexual Violence advisors. We are a truly independent organisation that delivers our services both through local teams embedded in the communities in which they live and work, as well as nationally through services such as the National Homicide Service, our 24/7 Support line, our live chat service and our on-line self-help platform, My Support Space.
This year we celebrate our 50th anniversary. As we look ahead to the future, we will continue to deliver the highest quality services to those that need them. We will give victims a voice and a platform to create change and reform in a deeply broken criminal justice system. We will listen, adapt and improve, giving victims options and flexibility in how they access our support, reflecting the changing ways we all live our lives.
In order to achieve our vision we need a highly capable Director of Finance to build and improve on our high-performing finance function and to drive forward operational excellence.
Reporting directly into the CEO, you will be responsible for developing and implementing our financial strategy, long-term financial planning, and developing commercial strategies to maximise income and operating contribution. You will also have responsibility of cash management, risk management and governance. You will be the Senior Information Risk Owner (SIRO) for the organisation and will lead on Property and Procurement.
This is a varied and exciting role which will provide you with the opportunity of leading a well-established team of professionals, reporting on the financial performance of the organisation together with providing analysis, advice and support to facilitate decision making to deliver sound financial management.
You will be a qualified accountant, and will need to demonstrate:
· Proven experience in a leadership role;
· Experience at Board level and ability to work in collaboration with Trustees and colleagues;
· Understanding and experience of strategic risk management, finance audit and internal controls
You will be a confident, energetic and engaging individual with an enquiring mind and passion for excellence and innovation in pursuit of sustainable growth and excellent service delivery. You will have excellent communication skills and confidence to operate at the highest levels. A commitment to Victim Support’s purpose, vision, values and ethos is essential. This is an excellent opportunity for somebody who wants to make a difference.
If you believe you have the skills and qualities to provide the exceptional leadership we are seeking, we very much look forward to hearing from you.
We are strongly committed to increasing the diversity of our organisation and welcome applications from all sectors and backgrounds.
Recruitment timetable:
Application deadline: Sunday 13th October
Shortlisting: approx. Wednesday 16th October
First stage interviews: w/c 21st October
Second stage interviews: 2/c 4th November
To apply, please send your CV and supporting statement via the link by Sunday 13th October
For an informal conversation about the role please contact our exclusive recruitment partner, Rosemary Pini of Allen Lane via the agency website.
Please submit your CV and cover letter (no more than sides for the cover letter).