About The Advocacy Project

We help marginalised and vulnerable people make effective choices about what happens in their lives. We also support them to speak up and help improve important services we all need. We want to make sure people across all age and care groups – including learning disability and mental health – can:

• voice their concerns
• understand their rights
• make effective choices about what happens in their lives

We do this through advocacy services which support people individually, and user involvement projects that help organisations improve the services they offer.  

About the role

We’re searching for an exceptional administrator to work in the high secure units at Broadmoor Hospital. This role will be an administrator to a team of independent advocates for adults detained under forensic sections. You’ll work as part of the advocacy team reporting to the manager.

In the role you will also support our referral telephone line; taking referrals, assessing basic eligibility and recording details on the case management system and undertake general office duties.

You will need to be organised and efficient in your approach to working; personable and professional in your interactions with people.

This role will require an enhanced DBS check.

Key responsibilities

• Accurately record information into a case management system, keeping to the specified timeframe.
• Provide high quality customer service; responding positively and professionally to referral and enquiries.
• Support monitoring of the project by accessing data and running reports.
• Build and maintain strong working relationships with a variety of internal and external professionals.
• Answer patients telephone line and take required follow up action such as passing on messages or providing basic information
• Liaise with hospital and ward admins to organise meetings and events
• Be an active member of the advocacy service.

General responsibilities

• Participate in team meetings and training.
• Participate in personal, team and organisational development.
• Contribute to monitoring reports.
• Keep to our policies, including health & safety, and risk regulations.
• Work to our mission, vision, and values.
• Carry out other projects and tasks as needed.

Person specification

We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.

Essential qualities and attributes:

• Ability to listen and speak with a range of people including those who may be distressed.
• Ability to show empathy and understanding to those who use our services.
• A proven track record of delivering a high standard of customer service.
• Excellent data entry skills and familiarity with using bespoke databases.
• Excellent administrative and organisational skills including a good standard of typing.
• IT literate, including working knowledge of Microsoft packages (Excel, PowerPoint, Word, Outlook).
• Commitment to working within The Advocacy Project code of conduct, equality and safeguarding policies.
• Ability to work as part of a team and on your own initiative, to plan and priorities your own workload.
• Commitment to working within The Advocacy Project code of conduct, equality and safeguarding policies.
• Willingness to promote The Advocacy Project and its services in line with our mission, vision and values.

• Commitment to ongoing professional development.

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

We are a Disability Confident and Mindful Employer.

How to apply

Send your CV and a supporting statement explaining why you think you’re the person we’re looking for and how your experience meets the person specification.

It’s a legal requirement that you are eligible to work in the UK for all our posts.

Role: Fundraising Administrator Hours: 37.5 per week Monday to Friday

Contract: Full time, Permanent Salary: £18,500 - £19,500

Holiday: 25 days per year plus Bank Holidays

Based: SAS Headquarters Overlooking the sea, Wheal Kitty Workshops, St Agnes, Cornwall

Probationary Period: 3 months Benefits: An additional 1-day holiday per year accrued after each full year of service, up to 3 years. Flexitime policy. Incredible ocean location.

Reports to: Head of Mass Giving

About Us

Surfers Against Sewage is a national marine conservation and campaigning charity that inspires, unites and empowers communities to take action to protect oceans, beaches, waves and wildlife. Our mission is simple: to Create Ocean Activists everywhere. We’re dedicated to protecting the ocean and we won’t stop until it’s completely clean, safe and protected for everyone, forever. From our headquarters in St Agnes, Cornwall, we protect beaches, monitor water quality, organise beach cleans, run educational talks, lobby government and industry, report pollution and campaign for the conservation and protection of our ocean.

Our vision is simple… Thriving ocean, thriving people. This simple phrase captures everything that matters to us, not just in SAS, but humankind. It’s a mantra, a motto, a rallying cry to drive us on, with a huge collective goal to help tilt our delicate planet back on its axis. This sounds huge, but when you love what you do, and work as one, that future draws ever nearer. We value: Openness, Dynamism, Authenticity and Creativity

Who we are looking for:

Do you have strong administrative skills and customer service experience, with a genuine enthusiasm for building relationships with people? We’re looking for an experienced and organised administrator to join our growing Fundraising Team to support our vital work to raise funds to save the ocean. This is a fantastic opportunity to join our skilled team and gain invaluable experience supporting a broad range of Fundraising streams, from mass marketing to community, business and institutional funding. The Fundraising Administrator will be responsible for delivering excellent supporter care, providing high quality responses to enquiries and for the accurate recording of supporter and donation data on our charity database. The role will ultimately support and facilitate relationships with our donors and fundraisers and contribute to the growth of income. Not only will the role provide administrative support to the Fundraising Team, but will also communicate with donors and provide support to individuals undertaking sponsored fundraising activities.

What you’ll be doing

Your key responsibilities will include:

• Delivering excellent supporter care by providing high quality, timely responses to all donor, member and fundraiser enquiries and maintaining accurate records of communications

• Responding to all enquiries from the public about fundraising activities in a friendly, personable and timely manner

• Working closely with the Database Officer on processing donations, direct debit administration and Gift Aid claims on a rolling basis

• Supporting the Database Officer with general data maintenance, data entry and administration

• Administering member cancellations, communication opt-outs and complaints

• Maintaining contact details on donor records to ensure they’re accurate and up to date

• Helping with the preparation of donor data for large scale communications, financial processes and importing to database, ensuring high quality and accurate data

• Working closely with the Community Fundraising Officer, implement community fundraising stewardship processes, build relationships with fundraisers and support them to maximise their fundraising

• Sending out fundraising t-shirts and resources and welcome emails for new fundraisers

• Maintaining project management tools to schedule and coordinate fundraiser relationship management and stewardship

• Interacting with fundraisers on social media platforms

• Managing stock levels of Mass Giving communications materials in collaboration with Individual Giving Officer

• Assembling, packing and posting out member Welcome Packs and thanking communications on a weekly basis

• Receiving and processing incoming postal donations and carrying out associated administration

• Supporting the Operations Officer with answering the main office phone line and either dealing with or delegating enquiries to the appropriate member of the team

• Supporting with Corporate Partnerships administration and communications

• Providing general support for the Fundraising Team as required

• Staying up to date with SAS latest campaigns, projects and fundraising tactics to be able to speak knowledgably about all aspects of our work with supporters.

• Carrying out any other duties within the scope, spirit and purpose of the role as requested by your line manager or any other member of the SAS team

What you’ll be able to demonstrate

We’re looking for a proactive, organised individual with an eye for detail, customer care/service and administrative experience in a team setting. You will have an aptitude for customer service with outstanding communication skills and a genuine enthusiasm for helping people. You will also need to have strong IT and organisational skills, with the ability to prioritise a varied workload. Above all, you’ll be a team player, with a passion for providing high quality supporter care and the desire to work in a high performing team.

Essential:

• Fully IT literate with experience of working with Microsoft Office programmes, particularly Excel and Word

• Ability to perform administrative and process-based tasks with a high degree of accuracy

• Excellent interpersonal and customer care skills with a friendly and warm telephone manner and ability to build rapport quickly

• Experience of communicating with customers or supporters on the phone and in writing

• Highly organised, with good planning and prioritisation skills

• Ability to work in a team towards multiple deadlines

• Ability to take initiative to solve problems

• Strong attention to detail

• Strong numeracy skills

• Ability to use Excel data manipulation and formatting functions

• Ability to learn quickly and adapt to team needs

• Inspired by SAS’s mission and vision

• Full, clean UK driving licence

Desirable:

• Experience of using a customer or charity database (CRM)

• Administrative experience in a charity setting

• Experience of using Project Management software

• Knowledge of Direct Debits and Gift Aid – but training will be provided

• Knowledge of the Data Protection Act and GDPR – but training will be provided

How to apply: To apply, please send us your CV and covering letter explaining why you want the role, how your skills and experience meet the requirements and what you can bring to the team.

Closing date: Midnight, Mon 31st January 2022

Interview date: Interviews expected to be held during the second week of February Surfers Against Sewage values diversity and is committed to equality of opportunity and welcomes applications from all sections of the community.

Victim Support is looking to recruit a victim focussed Administrator internally known Administrative Officer to work at their busy National Contact Centre.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

This role will be supporting the current work for the Victim Support National Contact Centre. It will provide high quality administrative support including information and analysis. The successful applicant will need to be able to readily adapt to change and carry out duties as may reasonably be required.

To be successful in this role you will require experience of delivering high quality administrative support, knowledge of administrative procedures, working to agreed standards, proficiency in Microsoft Office, ability to communicate effectively and the ability to work collaboratively as part of a team.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as A. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

We reserve the right to close this advert early should we receive enough suitable applications

Seeking an experienced customer services administrator to support a people-focussed community bank.  We are an established and trusted local community bank providing financial services across the Telford & Wrekin and Shropshire local authority areas.

Working in a regulated and authorised financial institution, you will be a focal point for customer enquiries, responding to general and specific product queries as well as processing requests for account withdrawals and transfers.  Additionally, you will be responsible for assisting in other operational areas, as the business need dictates.

The post is demanding and requires diligence, excellent IT skills, an exemplary telephone manner, and, above all, professionalism. 

The credit union sector is not-for-profit and you will be working in a small team of dedicated, customer-focussed people, who deliver valuable financial services across the economic spectrum with a sense of local priority and community purpose.  Is that you? 

Executive Support and Front of House

Central Services

Reception Administrator

£20,092 per annum (Pay award pending)

37.5 hours per week

Leeds

Ref: INSNO703500

We’re recruiting!

Are you a self-motivated individual, with an eye for detail who takes a pride in their work?

If so, we would love to welcome you to our friendly and passionate team.

Why join Inspire North?

• Flexible working options so you can maintain a good work / life balance
• Permanent contract
• 25 days annual leave plus bank holidays, rising with length of service
• Two days of paid volunteer leave per annum
• Superb career development opportunities, with paid and tailored training (internal and external) to ensure you have the full support to progress your career with us
• Employer contributory pension scheme
• Employee assistance programme
• Childcare voucher scheme

What will you be doing?

As the Reception Administrator you have excellent customer service skills as you will act as the first point of contact for all enquiries You will oversee the front of house function including booking and serving of our meeting rooms. As part of the Executive Support team, you will also carry out a variety of admin tasks including minuting meetings, data collation and producing reports.

You will have a flexible and adaptable approach to work, with the ability to work autonomously and help oversee organisational events.

This is an office-based role at our Head Office.

If you think you can do a remarkable job for us, then we'd love to hear from you. For more information and to apply, please download the Role Profile.

We aim for our workforce to reflect the diverse and exciting region we serve.

Closing Date: 30-Jan-2022

Provisional Interview Date: 14-Feb-2022

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

You will be part of an organisation that has been recognised nationally as an outstanding place to work. In 2021, we were listed 69th in the prestigious 100 Large Best Companies to Work For.  We were also awarded a 2-star accreditation by Best Companies, recognising outstanding levels of workplace engagement and were listed in the 75 Best Companies to Work for in the East of England and the Charity’s 30 Best Companies to Work For.

The Supporter Care team at Alzheimer’s Research UK is the first point of contact in the charity for supporters, potential donors and members of the public. The team is part of the Marketing, Data and Insight team within the Fundraising department. The Supporter Care Executive is responsible for ensuring that people receive an excellent standard of customer care in order to maintain supporter satisfaction and to generate the maximum amount of income for dementia research. The position will also process and acknowledge a variety of donations on the fundraising database within agreed time frames.

We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. 

Main duties and responsibilities of the role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Making outbound telephone calls in order to increase the value of, or to retain supporters, including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback received by the charity and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• In Memoriam giving; Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary
• Processing and thanking donations relating to community fundraising and sporting events
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary 
• Ensuring the integrity of the database by amending supporter details as necessary
• Amending supporter details as necessary 
• Opening and batching incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

What we are looking for:

• Experience of working in a customer service role
• Experience handling complaints and queries
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner and written communication skills
• Ability to work with a high level of accuracy 
• Good organisational skills and the ability to prioritise workload
• Professional and hard-working team player
• Outgoing, enthusiastic, confident and able to remain calm under pressure
• Willingness and ability to help occasionally with events (possibly elsewhere in UK) and occasional work outside of regular office hours/overtime at peak times

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. However this particular role would require you to come to the office more than 2 days per week in line with the responsibilities of the role. 

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abingdon, Cambridge, CB21 6AD. 

Salary: Circa £22,000 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 30th January 2022, with interviews likely to be held week commencing the 7th February 2022. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures.  Should you need any adjustments to the recruitment process, at either the application or interview stage, please contact us via the information on our website.

How to apply:

Please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies page. You will be able to attach your CV and covering letter to your application and track the status of your application.

*This role is known internally as Supporter Care Executive

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

We are a UK wide membership organisation for all health professionals working in adult, paediatric and adolescent rheumatology. BSR works to promote excellence in the care of people with rheumatic and musculoskeletal disorders and to support those delivering it, involving patients and carers at every step.

We are looking for an experienced administrator to join our Practice and Quality team. Your role will support the National Early Inflammatory Arthritis Audit (NEIAA) which aims to improve the quality of care given to patients living with inflammatory arthritis, collecting data from patients newly referred to rheumatology services in England and Wales.

Working closely with the NEIAA project manager, the Clinical Audit Administrator will assist with setting up business processes, engaging with stakeholders, managing the audit mailbox, website updates and meeting administration. The ideal candidate will therefore be an excellent written and verbal communicator, passionate about building positive working relationships with a range of stakeholders and highly organised.

Location: The role will be based in our Central London office with remote/hybrid working options available

We can offer: 

• A great place to work, we are Investors In People accredited and committed to Equality, Inclusion and Diversity

• Performance related pay and incentive schemes that include colleague nominated awards 
• Group pension scheme 
• 25 days holiday 
• A heap of benefits, such as BUPA health insurance, cycle to work schemes, buy/sell leave etc.

• Regular staff social events
• Year round learning and development programmes 

Closing date to submit applications: Wednesday, 2 February 2022.

Interviews will be held virtually the week commencing 7 February 2022.

We particularly welcome applications from people with disabilities, minority ethnic backgrounds, LGBT+ and from different socio-economic and educational backgrounds.

BSR is committed to encouraging inclusion, equality and diversity among our workforce, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. 

We want a working environment free of all the above, where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all BSR employees to champion and live our values through their work at every opportunity. 

POSITON:  Full Time Academy Administrator 

REPORTS TO:  Director of Academy 

SALARY:  £26,000 p.a.

LOCATION: London with home working 

PENSION: National Employment Savings Trust (NEST)

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

The Florence Nightingale Foundation (FNF) requires an Administrator to support the growing and varied activities of the FNF Academy. The post holder is required to work flexibly across the organisation. The portfolio of activity that they contribute to is likely to vary over time as will the balance of administrative duties. Remote and flexible working is negotiable.

MAIN RESPONSIBILITIES/DUTIES

·Provide administrative support for: 

• Scholarship and Commissioned Leadership Programmes
• Academy events using online booking systems
• Commissioned policy and knowledge mobilisation projects
• The Nightingale Frontline Leadership Support Service

·Work with robust processes and systems to ensure good governance and transparency

ADMINISTRATION

• Support advertisement, recruitment and selection processes
• Handle queries and complaints by telephone, email, and in person
• Work with the Director of the FNF Academy and Scholarship and Commissioned Programme Manager to plan and monitor the annual cycle and timing of deliverables
• Support the booking of venues and FNF Associates
• Maintain up to date records in our Central Records Management System (CRM - Salesforce)
• Prepare and upload information to the FNF website
• Ensure Academy pages on the website are up to date
• Track and contribute to interim and final reports

FINANCE

• Track receipt and payment of invoices related to Academy activity
• Administer scholars’ expenses ​

External Relations

• Provide timely communication to scholars, programme participants, members and alumni
• Provide timely communication to sponsors
• Ensure all data sharing activity is GDPR compliant

COMMUNICATION AND ENGAGEMENT 

• Publicise the FNF Academy opportunities through website and social media
• Support the administration of events including workshops and stakeholder meetings. These could be face to face or virtual.​

CORE VALUES 

The following are core values which relate specifically to this post:

• Integrity
• Flexibility
• Quality focus 
• A supportive style

CORE BEHAVIOURS AND SKILLS

Core behaviours and skills expected of the FNF Scholarship and Commissioned Leadership Programme Administrator are:

• Ability to work effectively as part of a team
• Ability to extract and analyse data
• Ability to prioritise tasks
• Ability to manage time, both own and others
• Ability to take personal responsibility
• Ability to give clear information both verbally and in written communications
• Identify opportunities and approaches to achieve goals and improve results

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Key Knowledge

Essential 

• An understanding of health and social care sector and its management;
• Educated to degree level (or equivalent) 
• Effective inter-personal skills, able to liaise with senior managers, members of the senior management team and stakeholders, offering guidance and interpretation on complex information
• Experience of working with or within Education or a Healthcare Organisation 
• A proven track record in successfully planning and organising yourself, others and projects
• Excellent organisational skills and abilities
• Experience in taking initiative and responsibility 
• Excellent communication skills
• Exceptional information technology skills 
• Experience of minuting and following up actions of meetings/committees
• Experience of working with multiple stakeholders 
• Competent IT skills including familiarity with Microsoft 365, Salesforce (or other CSM), Video Conferencing platforms, EXCEL and Eventbrite.

Desirable

• An understanding of leadership development and or the healthcare context impacting on nursing and midwifery.

Other 

Training and Personal Development – Continuous Professional Development

The post holder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority.The jobholder will undertake all mandatory training required for the role.

Health and Safety/Risk Management

All staff are responsible for working with their colleagues to maintain and improve the quality of services provided.This includes complying at all times with the FNF Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the FNF Incident Reporting system.

Equality and Diversity

The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of scholarship nd programme applicants. No person whether they are staff or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

Respect for Confidentiality

The jobholder should respect patient confidentiality at all times and not divulge information unless sanctioned by the requirements of the role.

COMMUNICATION & WORKING RELATIONSHIPS

The post holder will report and be accountable to the Director of the FNF Academy and will work under the direction of Scholarship and Commissioned Leadership Programme Manager as required.

SPECIAL WORKING CONDITIONS

i) PHYSICAL EFFORT:

Frequent requirement for sitting in a restricted position while working at a desk on a computer and use of telephone.The post is based in London, however by the very nature of the job, it may be necessary for the post holder to travel to external meetings around the UK on a very occasional basis. This will involve lengthy train journeys and walking to and from venues.The post holder will have to carry meeting papers to external meetings and will be required to work on the train while travelling. The post holder will give power-point presentations to audiences of various sizes which will involve standing and talking in public.

ii)MENTAL EFFORT:

Frequent and prolonged periods of concentration and mental effort are required ~ 80% of working day. 

iii) EMOTIONAL EFFORT:

The post holder will have tight deadlines and the pressure of meeting these deadlines. The post holder may have to deal with challenges, criticism and complaints about the allocation places and level of funding and how the programmes are managed.

iv) WORKING CONDITIONS:

The role is a blend of home and office based and will require the post holder to be using a VDU more or less continuously. 

About Brook

Brook has been commissioned by the Probation Service and Capita to deliver a full range of safeguarding training to Probation Service staff which include discrete training offers on safeguarding adults, young people and domestic violence.  We will deliver our training to a minimum of 16,000 Probation Service staff across England and Wales.

Brook is the UK’s leading provider of young people’s sexual health and wellbeing services.

Our services provide free and confidential information, counselling and support to help young people make positive, healthy lifestyle choices to improve their wellbeing.

Our education work supports young people’s emotional development and teaches core life skills and our training for professionals improves their experience of health and education.

About this position

You will play a key role in supporting the Probation Service contract ensuring that all enquiries and booking concerns are responded to in a timely and efficient way.  You will work as a pivotal member of the team and provide cover for other admin assistants as required.

You will provide support for the Senior Service Manager to ensure contract delivery, including performance monitoring and preparation of internal and external reports. Essential to this role is accurately recording data on different platforms (training will be provided).

About you

You will have previously provided admin support and have experience of creating reports and performance monitoring information. You will also have experience of working with sensitive and confidential information. You will be able to work collaboratively with internal and external stakeholders and partners.

You will have excellent organisational skills, communication skills, great attention to detail and be able to manage a complex and busy workload.  You will have the ability to make decisions, work autonomously and to tight deadlines.

In return for your expertise, enterprise, initiative and drive, we can offer a truly supportive environment and genuinely interesting work within a charity that has a proud history and an exciting future.

Your application

To apply for this role, complete the application form on the Brook website by 14 February 2022. It should outline why you are a suitable candidate and your reasons for applying.

Please note - this role requires successful candidates to undergo an Advanced Level 2 vetting process (mandated by the Probation Service for access to the MyLearning platform ). This role also requires an enhanced DBS check.

Candidates must be able to provide paperwork demonstrating their right to work in the UK. 

For more information on what it means to work for Brook, please read the ‘Working for Brook’ document on our Current Vacancies page, where you will also find the application form.

Brook are an equal opportunities employer, and we welcome applications from all sections of the community.

Please note: internal applicants with live sanctions or performance improvement plans in place will not be considered for this role.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible.

Due to the high number of applications for this post, it will not be possible to respond to every application. If you have not been contacted within 4 weeks, then you have not been shortlisted for this role. Thank you for your interest in working for Brook.

About Brook

Brook has been commissioned by the Probation Service and Capita to deliver a full range of safeguarding training to Probation Service staff which include discrete training offers on safeguarding adults, young people and domestic violence.  We will deliver our training to a minimum of 16,000 Probation Service staff across England and Wales.

Brook is the UK’s leading provider of young people’s sexual health and wellbeing services.

Our services provide free and confidential information, counselling and support to help young people make positive, healthy lifestyle choices to improve their wellbeing.

Our education work supports young people’s emotional development and teaches core life skills and our training for professionals improves their experience of health and education.

About this position

You will play a key role in supporting the Probation Service contract ensuring that all enquiries and booking concerns are responded to in a timely and efficient way.  You will work as a pivotal member of the team and provide cover for other admin assistants as required.

You will provide support for the Senior Service Manager to ensure contract delivery, including performance monitoring and preparation of internal and external reports. Essential to this role is accurately recording data on different platforms (training will be provided).

About you

You will have previously provided admin support and have experience of creating reports and performance monitoring information. You will also have experience of working with sensitive and confidential information. You will be able to work collaboratively with internal and external stakeholders and partners.

You will have excellent organisational skills, communication skills, great attention to detail and be able to manage a complex and busy workload.  You will have the ability to make decisions, work autonomously and to tight deadlines.

In return for your expertise, enterprise, initiative and drive, we can offer a truly supportive environment and genuinely interesting work within a charity that has a proud history and an exciting future.

Your application

To apply for this role, complete the application form on the Brook website by 14 February 2022. It should outline why you are a suitable candidate and your reasons for applying.

Please note - this role requires successful candidates to undergo an Advanced Level 2 vetting process (mandated by the Probation Service for access to the MyLearning platform ). This role also requires an enhanced DBS check.

Candidates must be able to provide paperwork demonstrating their right to work in the UK. 

For more information on what it means to work for Brook, please read the ‘Working for Brook’ document on our Current Vacancies page, where you will also find the application form.

Brook are an equal opportunities employer, and we welcome applications from all sections of the community.

Please note: internal applicants with live sanctions or performance improvement plans in place will not be considered for this role.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible.

Due to the high number of applications for this post, it will not be possible to respond to every application. If you have not been contacted within 4 weeks, then you have not been shortlisted for this role. Thank you for your interest in working for Brook.

Come and be part of a great team, help to maintain and enhance administrative practices, support the Superintendent and work alongside the Circuit Executive Office and the Circuit Youth and Children’s Worker on a variety of interesting projects.

Additionally, the person would be responsible for managing the meeting process and minuting the 12 main Circuit Meetings throughout the year.

We are looking for a part-time, flexible, experienced administrator and meeting clerk who is prepared to work within Methodist belief and practice, able to work under their own initiative and with limited day-to-day supervision.  Good communication skills both verbal and written are required along with competence in Word, Excel & Email.

RECEPTIONIST / ADMINISTRATION, PROPERTY SERVICES, NOTTINGHAM, PERMANENT, 37 HPW, FRWK03 £17,189 - £18,661

Are you happy working in a fast-moving environment, relating to people with a wide range of concerns, treating them with respect and compassion, and helping them to get the support they need to make the best of their lives?

Framework is looking for a suitably experienced receptionist for its Nottingham Central Office. You will be providing first-line contact for everyone visiting.

This will include greeting staff and all visitors, receiving and transferring calls to different services, room bookings, ensuring the security of the building is maintained, adhering to GDPR protocol at all times.

If you have good administrative skills, IT skills and the ability to stay calm under pressure, then we would like to hear from you.

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

To protect the health & wellbeing of those receiving support from Framework, colleagues and the wider community, any job offer is conditional upon the prospective post-holder having been vaccinated against Covid-19, or agreeing to do so during the first six months in the post, except where such a requirement would be unreasonable in the circumstances.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

NO AGENCIES PLEASE

Office Administrator

Paddington, London

37.5 hours per week

As Office Administrator, you will provide vital administrative support in helping us with the day-to-day operations of our charity and social enterprise. The Office Administrator is an exciting and new role in which you will be the first point of contact for all telephone and email enquiries, whilst being responsible for organising all internal and external meetings, maintaining records and assisting with recruitment and new starter administration.

With experience of office administration, you should be confident in providing general and financial administrative support to the BLS Team and Chief Executive. Experience and proficiency in Sage Accounting, book-keeping and excel will be highly beneficial.

You’ll need to be a confident and independent worker with the drive to see all tasks through to completion, whilst having the ability to build relationships and manage the expectations of multiple stakeholders.

You will also be required to undertake other ad-hoc responsibilities as directed by the BLS team including boat operations, commercial events, learning programmes, office management, social media management and property management.

With excellent communication skills and a positive, can-do attitude, you should also have a passion for the charity’s purpose and experience or an interest in the non-profit and charity sector.

This is a new position within BLS, and as such you’ll have the opportunity to shape the role, having the freedom to propose projects and initiatives as you see fit.

Beauchamp Lodge Settlement is a small charity based in Westminster delivering unique and engaging learning experiences for children and young people onboard our purpose-built barge, known as the Floating Classroom.

To help fund our charitable efforts, we also market the barge as a floating events venue offering catered canal cruises between Paddington and Kings Cross. The Electric Barge is the perfect unique venue for private parties, meetings, team workshops and corporate socials.

We are committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

This is a full-time, permanent role based between our office near Westbourne Park in London, and our barge on the Grand Union Canal near Paddington. Flexible working, compressed hours or hybrid working requests will be reviewed on a case-by case basis and can be discussed at interview.

To apply, please send your CV and covering letter (no more than one page) outlining why you were motivated to apply for this role, how you meet the essential and desirable experience in the person specification, and how your skills are transferrable to this specific role.

A full job description is available to download here or on our website.

Closing date: 31 January 2022.

The Company
Phoenix Futures is dedicated to helping individuals, families and communities recover from drug and alcohol problems. Full Circle is a service delivered by the Phoenix Futures Group, a charity with over 40 years’ experience and a leading provider of drug and alcohol treatment.

We are now seeking an Administrator to join our team in Essex for a 12-month fixed term contract.

The Benefits

• Salary of £19,013.23 per annum
• 25 days’ annual leave plus Bank Holidays
• Benefits including season ticket loan, pension scheme and life assurance
• Supportive occupational sick pay, eye-care vouchers and regular well being talks and activities
• Continuous training and career development via PXL our dedicated learning management system

This is an incredible opportunity for an organised and efficient administrator to take the next step in their career with our exceptional organisation.

We believe in being the best and that is why we strive to create a supportive and engaging working environment for all our staff where we will help you to be the best you can be and thrive in the workplace.

Our amazing team will welcome you with open arms, supporting you to get up to speed and helping you find your feet.

The Role
You will undertake a range of administrative duties including maintaining office systems, data inputting and analysis and ensuring information is communicated with relevant parties in a timely manner.

Core work hours are Monday through Friday from 9:00 AM to 5:00 PM.

About You

To be considered as an Administrator, you will need:

• Previous experience of office administration
• Ideally some experience of being able to analyse data for monitoring and evaluation purposes
• Experience of taking minutes, drafting letters/memos and mail shots is desirable although not essential
• Experience of working as part of a team and supporting your colleagues
• Experience of working with alcohol and/or substance users or another comparable field is desirable although not essential
• Proficient in the use of Microsoft Outlook and Microsoft Word and familiar with relevant database management systems

Other organisations may call this role Team Administrator, Data Administrator, Business Administrator, Administrations Assistant, Administration Support Assistant, Administration Officer, or Administration Support Officer.

The closing date for this role is the 8th January 2022 at 23:59, this role is known internally as Data Administrator.

Phoenix Futures are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next opportunity as an Administrator, please apply via the button shown.