Duration: 35 hrs per week

Type:  Fixed term -12 months

Job ref: LTBSEC0220

About our work and values

Are you interested in supporting the growth of an awarding-winning social enterprise?  Do you have passion for your work, a commitment to excellence and a desire to support some of the most vulnerable and excluded people in our communities? Could you support us to make positive lasting changes in people’s lives?

Providence Row works with more than a thousand homeless and vulnerably housed people a year in East London, offering an integrated service of crisis support, advice, recovery and learning and training programmes.  Our aim is to ensure that people who are so often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets. Central to our work are our core values of Compassion, Respect, Inclusiveness, Empowerment and Justice.  These inform the content, style and delivery of all our services.

Rise Bakery is our award-winning social enterprise specialising in delicious brownies delivered straight to peoples’ doors as well as for wholesale corporate clients. Rise’s business helps to fund the bakery training scheme, training people affected by homelessness for 10 weeks at a time, covering basic bakery skills and building their confidence to help them onto the next step of their journey.  In 2020 we will be growing even further with the building of a new training bakery; meaning we can help more people and grow the business further.

Your contribution and values

With experience in Social Enterprise, catering and/or working in a professional kitchen you will have great organisational and time-management skills; oversee the running of Rise, our social enterprise, including logistics, product development, assisting with marketing, production, and customer service, the supervision of trainees and the production of Rise Bakery goods. 

You will be passionate about using food as a means to help people overcome exclusion, isolation and poor health. 

You will have the drive and ambition to support the development of our successful social enterprise to make positive lasting changes in people’s lives.

RedbridgeCVS is the umbrella body for voluntary and community organisations in the London Borough of Redbridge. We are currently running Health and Wellbeing projects commissioned by Public Health Redbridge and Redbridge CCG.
The Social Prescribing project aims at supporting local residents referred by GP practices in Redbridge, who might face diabetes, low level mental ill-health or social isolation.
We are looking for an administrator to contribute to the efficient running of the Social Prescribing project’s administration systems and processes by working with the Manager, Coordinators and Social Prescribing Advisors. 

Administrator (FTC Until March 2021)
Leicester, Leicestershire
£15,457 per annum

If you are a proactive Administrator looking for a rewarding new role, this is a fantastic opportunity to take your next step with a pioneering charity.

Royal Voluntary Service is an innovative charity that focuses on inspiring people to give the gift of voluntary service to support the NHS and older people at home and in the community. We are now looking for an Administrator to join our team in Leicester on a contract until the 31st March 2021.

This is an amazing opportunity to work as part of a team of inspiring and passionate people, delivering services to help older people live happy, healthy and independent lives.

As an Administrator, you will facilitate the smooth running of our Leicestershire and Rutland hub.

Reporting to the Service Manager, you’ll have the chance to get involved with a variety of activities, including projects, events and fundraising, so no two days will be the same.

This role involves carrying out a high volume of data entry activities, so an excellent eye for detail and methodical approach are essential.

Specifically, you will:

- Act as the first point of contact for all calls into the office
- Create, update and maintain management information systems
- Manage and update database applications with volunteer, client and staff data
- Analyse and interpret financial statistics
- Support the recruitment, training and retention of volunteers

To be considered, you will need:

- Proficiency in industry standard IT systems, such as MS Office, email, the internet and social media
- The willingness to undertake training and continue your professional development
- At a minimum, GCSEs (or equivalent)

Organised and proactive, as an Administrator, you’ll have excellent communication skills and a positive, ‘can do’ attitude. The ability to work well both individually and in a team, is also key.

This is a full-time role, working 35 hours per week, Monday – Friday.

The closing date for applications is the 9th March 2020, with interviews scheduled to be held on the 12th March 2020.

To apply for the role of Administrator, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Office Administrator, Admin Clerk, Admin Assistant, EA, PA, Executive Assistant, Personal Assistant, or Office Assistant.

Regions Team Administrator

Our client is the largest non-government supporter of chemistry education in the UK, and they reach millions of people every year through media and public outreach. They believe that everyone should have access to a high quality chemistry education which is engaging, inspiring and relevant. Their activities encompass formal and informal science and chemistry education from primary schools through to professional development in the work place.

Position: Regions Team Administrator
Location: City Cambridge (commutable from Alconbury, Bedford, Bury St Edmunds, Cambridgeshire, Cambridge North, Cherry Hinton, Chesterton, Ely, Fen Drayton, Fenstanton, Histon & Impington, Hitchin, Huntingdon, Longstanton, Milton, Newmarket, Northstowe, Oakington, Orchard-Park, Royston, Saffron Walden, Somersham, St Ives, St Neots, Stevenage, Swavesey, Waterbeach, Wyton and surrounding areas)

Job type: Part Time, Temporary Contract initially until the end of 2020 to cover an internal secondment
Hours: 17.5 hours per week
Salary: £22,452 to £24,947 per annum plus benefits, pro rata
Benefits: Excellent contributory pension scheme, generous paid holidays, 35-hour (for full-time staff) working week, learning and career development, subsidised staff restaurant (Cambridge office), staff sports and social club, free private healthcare plan, income protection scheme, critical illness insurance, life assurance, free on-site parking (Cambridge office), season ticket, car/motor cycle and cycle to work schemes, membership subscription, employee assistance programme, eye-care at work scheme, wellness initiatives, flexible work environment, employee recognition, long service awards, membership subscription to professional body and RSC, two discounted staff flats on-site (Cambridge office), Litmus reward gateway benefits and more.

Closing Date: 24 February 2020

About the role:

Our client has an opportunity for a Regions Team Administrator to join them on a part-time (17.5 hours per week) temporary basis (initially until the end of 2020 to cover an internal secondment). You will be based in their Cambridge office and there may be the requirement for occasional travel to their London office, with the potential to attend meetings in other locations, if suitable.

As their Regions Team Administrator, you will provide support for the work of their Regions team across the UK and Ireland by providing day-to-day customer service and administrative support to help maintain excellent service delivery. Your work will mainly focus on supporting our regionally based team with administrative tasks, including monthly reporting and supporting financial processes, in addition to supporting national education programmes such as Top of The Bench.

About you:

- Strong interpersonal skills and a proactive approach to customer service.
- Ability to communicate effectively at all levels.
- Previous administrative and operational experience in a complex organisation with many stakeholders.
- Familiarity with Microsoft packages and an ability to learn in-house systems.
- Good organisational and time management skills and proven ability to work to a deadline.
- Ability to manage competing demands and workload.
- Problem-solving skills.
- Proven ability to work effectively in a team.

Desirable:

- Degree level qualification or equivalent.
- At least a basic understanding of and interest in the science education landscape in the UK.
- Ability to support and take the lead on aspects of data collection and reporting for different services.

If interested, please apply before the end of their closing date.

You may have experience of the following: Team Administrator, Operational Administrator, Office Administrator, Admin Assistant, Office Admin, Administrator, Administrative Assistant, Office Assistant, EA, Executive Assistant, Document Administrator, Document Writer, Technical Author, etc.

Ref: 91942

Are you interested in working for a Charitable Foundation that makes a difference?

Do you want to work for an organisation that positively promotes young people and celebrates their achievements?

Do you have excellent administration skills, a highly organised approach to your work, and enjoy communicating with a wide variety of people?

If so, we’d love you to join our dynamic Grants Team as our Grants Administration Assistant!

About us

The Jack Petchey Foundation is a young progressive grant-making Trust based in Canary Wharf in East London. It has grown rapidly since its formation in 1999 and has invested over £124 million in youth organisations.

About the role 

We’re looking for an enthusiastic person to join our dynamic Grants Team and help deliver our grant programmes. The primary focus of the role will be to support the Senior Grants Administrator with the day-to-day administration of the various grants programmes, but in particular the Achievement Award scheme.

This is an exciting time to join the Foundation, as we celebrate our 21st birthday this year and are in the second year of an exciting three-year strategy which seeks to ensure that even more young people across London and Essex are recognised for their achievements and supported to be the best that they can be. 

About the person

You will be a team player who can demonstrate strong communication skills, initiative and the ability to be flexible, as you will be working in a fast-paced, varied and diverse office.

How to apply

To apply, please complete the application form and return it via email along with a completed Diversity Monitoring Form to Rachel Hives.

CVs will not be accepted.

Closing date: 9.00am on Tuesday 10th March 2020.

Interview date: Thursday 19th March 2020.

Facilities and Administration Manager

£36,295pa plus excellent benefits

Permanent

"An instrumental role in our move to new premises..."

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Skylight Brent, based in Harlesden, provides housing, education, employment, volunteering, wellbeing and mental health services that help people leave homelessness. An important part of our work is also influencing the local provision of services for homeless people.

Crisis Skylight Brent will relocate to a new bigger and inspirational building in early 2021, and the new Administration and Facilities will be playing an instrumental role in supporting this move and ensuring we are making the most out of this exciting new development.

About the role

As the Administration and Facilities Manager, you will play an important role within the local management team, ensuring the smooth running of facilities and administration to support the delivery of our services. Liaising with colleagues from across Crisis including Finance and Information Governance, you will ensure our local systems are in-line with the wider organisation requirements and standards. You will work closely with the Crisis central facilities management department, acting as their link locally and participating in their team activities.

About you

To be successful in this role you will have significant experience in facilities management along with a sound administrative background.  Working with colleagues across Crisis and within the local team you will need to have excellent interpersonal skills and proven ability to develop and maintain positive relationships. Commitment to Crisis’s values and purpose are essential to the role.

Benefits

As a member of the team you will have access to a wide range of employee benefits including: 

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply

If this sounds like the opportunity for you, please visit our website to apply online.

Candidates are required to complete a supporting statement, addressing points 1-5 of the person specification. The job description is available on our website by clicking on the 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website.

Closing date: Sunday 8 March 2020 (23:59)

Interviews will be held on Tuesday 17 March 2020

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

For more information about our work please visit our website. 

Registered Charity Numbers: E&W1082947, SC040094 

Doctors of the World UK is part of the global Médecins du Monde network, which delivers over 400 projects in more than 80 countries through 3,000 volunteers.

Our vision is of a world in which vulnerable people affected by war, natural disasters, disease, hunger, poverty or exclusion get the healthcare they need.

We are looking for a Communications and Media lead to help us to grow the organisation’s profile and reputation through external communications, such as mainstream media coverage and planned communications campaigns to support our fundraising, positioning and advocacy goals.

The Communications and Media Lead should have an appetite to help us reach new and diverse audiences, to grow our supporter base and unrestricted income, and to be successful in our advocacy campaigns. In this role you will collect stories about our work and tell them to different audiences, using creativity and brilliant storytelling to engage people through web, email and social media channels that optimises opportunities and engagement from the public and other stakeholders.

Doctors of the World UK has been growing its impact and income over the last five years and has ambitious plans which put communications at the heart of its campaigning, communications and fundraising work. The Communications and Media Lead will be a crucial part of the Development team. You will work closely with our digital agency in updating and managing the Doctors of the World website.

Please see the job description for full details.

The deadline for applications is Sunday 1st March (11:59 pm).

Interviews: TBC.

To apply, please upload your CV, a covering letter explaining why you are suitable for this post.

Due to an anticipated large volume of applications, it is with regret that we will only be contacting those candidates shortlisted for interview. If you have not heard from us within 3 weeks of the date of your application, you should assume that you have not been successful on this occasion.

We are looking for a Head of Information and Support Services to lead on developing and delivering excellent support and information services which meet the needs of people affected by blood cancer.

The successful candidate will have experience of developing and managing a diverse range of information and support services. You’ll have exceptional interpersonal skills and be emotionally resilient, hardworking and understand the value your role brings to the blood cancer community.

This role will provide leadership to the team ensuring they are able to manage competing priorities and challenging deadlines. The postholder will be a strong advocate for patients, understand their needs and ensure that as an organisation our services continue to meet these needs. They will be able to identify and develop new opportunities, but also ensure we continue to meet the day to day demands of delivering our existing services. They will be required to develop relationships and a collaborative approach with other teams in the organisation, particularly our research and policy and fundraising teams.

If this role sounds like the role you are looking for and you feel you have the knowledge, skills and experience we need, please apply with a covering letter setting out how you match the requirements of the job specification along with a current CV by:

9am on Thursday 5 March 2020

Please note applications will be reviewed on receipt and if a suitable candidate is appointed we may bring forward the closing date of this role at our discretion.

How this role fits into the vision and objectives of City Hearts

We currently have an exciting opportunity for a Support Worker within our Female Accommodation Team. In this role, you’ll be supporting the women rescued from human trafficking, now residing at the safehouse accommodation, with everyday tasks; promoting their independence; empowering them in their recovery and assisting with their integration into the community.

 RESPONSIBILITIES

• Supporting the clients at the accommodation with everyday tasks; promoting their independence; empowering them in their recovery and assisting with their integration into the community.

• Welcoming new clients into service, carrying out initial inductions and supporting clients when moving on from the accommodation.

• Regular shift work, some of which involves evenings and weekends and one overnight shift per week at either of the two female safe houses.

• Creating and initiating activities with the clients – organising outings periodically. Helping the women develop skills, autonomy and confidence through engaging them in activities such as learning English language skills, building healthy friendships, cooking, budgeting and personal safety.

• Using the Computer Management System (CMS) to accurately and professionally record client information, ECAT entitlement support work, incident reports and any other information when needed in a timely manner

• Keeping the house clean and tidy on a daily basis and helping to ensure the smooth running of the day to day programme e.g. organising and attending appointments, managing issues that arise at the accommodation.

• Creating a safe and friendly atmosphere/environment in the house when on shift.

• Taking phone calls on behalf of clients and liaising with professionals that call or visit the accommodation.

• Help resolve any issues that occur with clients and working alongside caseworkers and management to best support a client.

• Adhering to all internal procedures regarding City Hearts, following any legislation and attending mandatory training.

• Promoting City Hearts in adherence to the terms of the contract – this may include attending events on behalf of City Hearts as a whole.

• Being flexible to cover last minute emergencies if they arise and carrying out standby shifts as the rota designates.

Supported Housing Worker
Location: Bath Supported Housing (Barnabas House, Corn Street, Private Rented Sector)
Contract: Permanent
Hours: Full time – 40 hours per week
Salary: £20,300.00 per annum (plus an £50.00 per week on-call payment).
Closing Date: Wednesday 26 February '20 (12 noon). 

A fantastic opportunity has arisen in our newly forming supported housing team in Bath.  Working across Barnabas House, Corn Street and the private rented sector you will carry a mixed caseload of low to medium support clients and provide housing management across our properties.

The role will largely be carried out during office hours with some flexible working available via agreement.  Telephone on-call will be payable and required on a rota of 1 week in 4.
 

As an employee, you will receive an excellent benefits package which includes:

• Cash health care plan
• Up to 26 days annual leave (depending on length of service)
• Employer pension contribution (up to 6% of your gross salary)
• Employee Assistance Programme 
• Staff Award Scheme
• 20% Discount at Julian House Shops 

Julian House has a supportive culture, providing regular supervision and line management alongside externally facilitated reflective practice which enables staff to look after their own health and well-being whilst giving their best in their roles.

To Apply:

Please apply via our website. 

An exciting opportunity has arisen to join our charity, dedicated to supporting children and families at Royal Brompton and Harefield Hospitals. We are looking for an experienced and enthusiastic individual who will oversee and ensure excellent delivery of core charity support services and events provided for the benefit of patients aged 0 to 25, and their families. To include the recruitment and management of a volunteer team, regular communication with beneficiaries and working closely with the charity CEO to provide the highest quality, professional outcomes for all projects.

• Based in our dedicated charity office at Royal Brompton Hospital in Chelsea, London (Please check the location is suitable for you before applying).

• 37.7 hours across a 7 day working week. 9am until 5.30pm (with some flexibility required for occasional evening work, with notice)
• 12 month contract (with 13 week probationary period)

Person Specification

Essential

• Team management experience, working with staff and/or volunteers
• Project management experience, on a medium to large scale
• Excellent organisational skills
• Understanding of the voluntary and community sector in the UK and the issues it faces.
• Personal drive, energy, integrity, adaptability and responsibility
• Excellent IT skills, including competence in Microsoft Office products
• Excellent written and spoken English
• Knowledge of current social media networks including Facebook and Twitter
• Excellent personal and communication skills
• Excellent time keeping
• Excellent references will be required

Desirable

• Event management experience
• Experience of working or volunteering within a children’s/adolescent charity
• Experience of working or volunteering within a hospital
• Understanding of key cardiac and/or respiratory related health conditions

Eligibility

Applicants must be eligible to live and work in the UK to apply for this position.

Enhanced DBS check will be completed by the charity for the successful applicant.

About Us

The Brompton Fountain is a registered charity supporting children and young people within the Royal Brompton and Harefield NHS Foundation Trust. We work very closely with the other hospital teams including the Intensive Care Unit, High Dependency Unit (HDU), children’s ward, the playroom, outpatient departments and hospital school.

Our aim is to help improve the quality of life for young patients and their families in hospital and at home by funding specialist equipment, improving the environment and facilities and providing vital resources that are outside the NHS remit.

As a charity we support the whole family as we understand how having a child with a serious health condition can impact on everyone.

Royal Brompton & Harefield NHS Foundation Trust is the largest heart and lung centre in the UK and among the largest in Europe. They are a partnership of two specialist hospitals which are known throughout the world for their expertise, standard of care and research success.

Equal opportunities employer - Registered Charity No 1110339

We reserve the right to expire vacancies prior to the advertised closing date if a sufficient number of applications have been received.

For a full job description/more information please contact: Trudy Nickels.

You are providing your personal information to The Brompton Fountain and Royal Brompton and Harefield NHS Foundation Trust for the purposes of staff administration; administration of membership records (Foundation Trust Membership); crime prevention and prosecution of offenders; National Fraud initiative and occupational health purposes and by applying for this post you hereby consent to the charity and Trust processing of your personal data as outlined above.

Location: Manchester City-centre

Contract type: Fixed-term contract till end March 2022

About Young Manchester

For centuries Manchester has led the way as a city of innovators and leaders. It is a city full of diversity, energy and determination with a growing and youthful population.

With world class sporting, educational, leisure and cultural facilities, Manchester leads the way. But it is our children and young people who hold the key to growing that great tradition of enterprise and innovation.

Manchester is booming and yet 1 in 3 children live in poverty and austerity measures have impacted heavily on Youth and Play provision across the city. Young Manchester is a young, vibrant charity committed to making Manchester a world-class city for children and young people, where they are safe, happy, healthy and able to reach their full potential and benefit from the city’s economic growth.

Our work is informed by the ‘Our Manchester’ strategy and UN Convention on the Rights of the Child, and the charity recognises the vital role it plays in ensuring the best prospects and outcomes for all children and young people.

About the role

We are looking for an ambitious, creative and dynamic individual who is passionate about securing great outcomes for children and young people and helping Manchester be the best place to grow up and thrive.

The successful applicant will support Manchester’s ambition to be ‘The City of Social Action’, coordinating and developing work across the city which supports children and young people to play active roles in their communities and shape the future of Manchester.

The City of Social Action supports Young Manchester’s on-going partnership with Manchester City Council, Curious Minds and the #iwill Fund, which places youth social action at the heart of provision for children and young people in the city.

The #iwill Fund is made possible thanks to £50 million joint investment from The National Lottery Community Fund and the Department for Digital, Culture, Media and Sport (DCMS) to support young people to access high quality social action opportunities.

The postholder will also support organisations across voluntary, public and private sectors, establishing strong and active networks and partnerships across Manchester, driving engagement, investment and ultimately impact on children and young people’s lives.

You will also support Young Manchester’s own youth voice work, working closely with our Young Ambassadors to ensure that their voices are heard within Young Manchester and across the city.

There is ample scope for an ambitious, creative and organised person to develop this post and be part of an exciting new charity that puts outcomes for children and young people first.

Safeguarding statement

Young Manchester is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records, uptake of references and eligibility to work in the UK.

How to apply

• Send through an up-to-date CV
• Submit a supporting statement (no more than two sides of A4) providing evidence of your suitability against the criteria in the Person Specification and explaining why you are interested in the position
• Complete and return an equality and diversity monitoring form
• Let us know how you heard about this vacancy

If you’d like to have an informal chat about this role please make contact via email. 

Interviews

Interviews will be held on Wednesday, 18th March – please ensure that you are available to attend on this date.

Exciting new opportunity at CPSL Mind for a Peer & Volunteering Manager.

Peer & Volunteering Manager
Based in St Neots with travel across Cambridgeshire & Peterborough
Hours: 30 hours per week
Contract: Permanent
Salary: £21,055 per annum (£26,317 pa FTE)
NJC Salary Scale Point 22

Cambridgeshire, Peterborough and South Lincolnshire (CPSL) Mind is a progressive and expanding mental health charity. Our vision is a society in which everyone has positive mental health and feels part of a connected community.

We are seeking an experienced volunteer manager to lead a team of volunteers across CPSL Mind services across Cambridgeshire and Peterborough. This post will lead on the recruitment, placement and retention of volunteers across our Good Life, Changing Lives and Perinatal services, and to encourage and support the personal development of our volunteers and peer team.

The successful post holder will be able to build capacity in our volunteering and peer led services in line with the developmental needs of the organisation, and to demonstrate the impact of our services. You should be passionate about promoting positive mental health, be able to demonstrate robust managerial experience and have excellent verbal communication skills.

Closing date: 09:00 Thursday 5th March 2020
Interviews: Friday 13th March 2020

PLEASE PRESS THE 'APPLY NOW' BUTTON FOR MORE INFORMATION ON HOW TO APPLY

Please read the person specification and job description for details and relate to the person specification in your application.
We will only accept complete applications, which should include: Application Form, Covering Letter and your completed Equality & Diversity Monitoring form. 

We are an equal opportunities employer and welcome applications from all sections of the community.

No agencies please. 

This is a fabulous opportunity for the right candidate who wants to help to take us through our next cycle of growth. NRAS is the only national UK charity exclusively representing all people affected by Rheumatoid Arthritis and Juvenile Idiopathic Arthritis in the UK. We also support the families of people with RA and JIA and the health professionals who care for them. As a small charity, with a current income of circa £1.2m, we achieve a huge amount on a small budget, have an enviable reputation in the field of rheumatology and punch well above our weight.

Main Purpose of Job

To manage and actively deliver the provision of a professional, national helpline service to the public. Having completed an in-depth review of the service we have made the decision to recruit a Manager who is actively engaged in working on the help line, responding to calls and information via social media and online requests, as well as leading the team in a management role.

The role will be instrumental in developing the service through a process of continuous development, as well as providing supervision and opportunities for the team to develop and debrief, maintaining a healthy balance to an emotionally demanding role.  

Key Responsibilities

• Manage the helpline team of three part time staff, engaging in regular one to one’s, and providing leadership to the team
• Ensure the peer support service is offered to all callers where appropriate and is effectively managed in collaboration with our Adult Services Engagement and Outreach Supervisor.
• Ensure that the helpline is adequately supervised and staffed during opening hours.
• Ensure the helpline provides best practice, evidenced based support and up to date information to all enquirers.
• Ensure up to date resources are available to assist the helpline team in responding to enquiries in collaboration with the Publications and Information Resource Manager.
• Highlight problematic or difficult enquiries to the Head of RA Services for investigation as they arise.
• Highlight the work of the helpline by promoting the service through social media, website and publications, meetings and presentations in collaboration with the Marketing, Communications & PR Manager and the Digital Media Manager.
• Develop the helpline equipment to ensure it meets the requirements of the service.
• Ensure all enquiries received through email, letter and telephone are followed up appropriately and in a timely way.
• Review all standard letters and communications currently used by the Team and where improvements or updates should be made, discuss these with the Head of RA Services
• Have regular meetings with the Head of RA Services as needed

Recruitment & Service – Peer Support

• Assist the RA Services Engagement and Outreach Supervisor with recruitment, interview and selection process of RA peer to peer telephone support volunteers.
• Monitor performance with Engagement and Outreach Supervisor of peer to peer telephone support volunteers referred from the help line.
• In collaboration with RA Services Engagement and Outreach Supervisor, ensure that the current training programme for the telephone support volunteers is kept fresh and up to date
• In collaboration with RA Services Engagement and Outreach Supervisor, ensure processes, protocols and materials/resources are reviewed appropriately and kept up to date

Management and Support

• Manage the helpline team, overseeing their training and development to ensure continuous personal development.
• Provide leadership and mentorship to the helpline Team
• Prepare necessary rotas for staffing the helpline.
• Ensure the helpline team receive 6 monthly appraisals in line with the current appraisal system for all staff which is  to the strategic plan.
• Ensure helpline team have adequate opportunity for de-briefing
• Support the helpline team and helpline volunteers in dealing with complicated or sensitive enquiries.

Monitoring and Evaluation

• Maintain good records and reporting systems, including ensuring that records are kept properly on Salesforce and updated appropriately.
• Ensure the monitoring and evaluation of the helpline service is carried out in accordance with the quality assessment framework.
• Ensure that regular audit of the helpline service is undertaken (this is already established)
• Work with the other team members to ensure timely reporting on a range of related topics.
• Report monthly to the Head of RA services on service delivery, and complete monthly report for Trustees giving monthly helpline stats

Networking

• Network with relevant organisations to ensure the NRAS helpline service is as good as it can be and to be collaborative
• Where appropriate liaise with relevant agencies and community groups to raise the profile of NRAS.

General responsibilities

• Be proactive in keeping up to date with developments affecting your own CPD.
• Be aware of own development and training needs and discuss these with line manager.
• Work to administration and communication protocols efficiently to ensure that organisational systems and procedures are followed and implemented.
• Prepare for and participate in regular one-to-one sessions with your team and your line manager.
• Participate in team meetings.
• Comply with all NRAS policies and procedures as set out in staff handbook.
• Positively promote NRAS at all times.
• Support Fundraising Team with applications for funding for the Helpline through charitable grants and other avenues.
• Undertake other duties as appropriate when required.

Decision Making Authority

• Budgeting – setting the Telephone Helpline budget and managing this throughout the year
• Ensure, with the Marketing, Communications and PR Manager and the Digital Media Manager that PR, Comms, design & print and brand decisions relevant the Helpline are covered within budget

Other Duties

• There may occasionally be some travel within the UK
• Attendance and participation in staff team meetings
• Any other duties as requested by the SMT

If this role sounds of interest and you have the required skill set please apply via this site. 

For more information and an informal chat please contact Iain McNicol.