You will fulfil the day to day finance function for Bromley Baptist Church, supporting the delivery of high-quality, timely and accurate financial management and ensuring compliance with relevant charity regulations. 

About Us: Bromley Baptist Church is a family church in the heart of Bromley town centre that seeks to love God, love one another and love our community and the wider world. We currently have a membership of just over 150 people so the church building is used often by the church family and outsider hirers of the facilities. In terms of our day to day accounting:

• Bank receipts: approximately 80 per month – the majority are recurring
• Payments: approximately 50 per month – of which 35 are via purchase invoice, the balance being recurring standing orders or direct debits
• Sage is used

Job Duties and Responsibilities:

• Manage day to day bookkeeping
• Ensure all invoices from suppliers are paid in a timely manner
• Ensure all approved expenses from employees, ministers and volunteers are accounted for and paid promptly
• Banking weekly cash offering and any other cash
• From bank statements
  • Post all receipts and payments
  • Reconcile monthly and yearly transactions
• From Sage Cloud Accounting
  • Review check and confirm postings for confirmation of accuracy
• Prepare robust, timely and accurate management accounts, finance reports and analyses for Trustee meetings
• Produce and submit monthly Gift Aid claims to HMRC using Donation Manager software
• Assisting in the preparation of the annual budget
• Assist in the Independent Examination process by providing information and data as requested by the Treasurer and Independent Examiner
• Submit examined accounts to the Charity Commission
• Complete administrative tasks such as filing paperwork and maintaining accurate financial records
• Other ad hoc finance tasks as required

Key Relationships

• The postholder will have close working relationships with the Operations and Development Manager and Administrator
• The postholder will have a respectful working relationship with the ministry team and leaders of the various church groups

About You: We are looking for an experienced professional to join our small team. Ideally you will meet the following person specification:

Qualifications

Desirable

• AAT Level 4 or above, preferably with membership of AAT, CIMA or equivalent

Knowledge and Experience

Essential

• At least 3 years’ experience in a finance role
• At least 2 years’ experience of working in a finance role for a charity
• Direct experience of recording and reporting on an organisations cash resources, including bank reconciliations
• Experience of preparing and administrating supplier payments

Desirable

• A working knowledge of Charity SORP
• Experience of processing Gift Aid claims
• At least 2 years’ experience of preparing management accounts
• Experience of drafting narrative reports for non-financial colleagues

Professional Skills and Abilities - Essential

• Proficient user of Sage Cloud Accounting
• Analytical and numerate
• Excellent organisational skills, with meticulous attention to detail
• Able to maintain confidentiality
• Expert user of MS Excel, MS Word and MS Outlook

Personal Qualities – Essential

• Collaborative and supportive with a can-do attitude and solution orientated approach
• Proactive and conscientious, with the skills and capacity to own the role
• You will have an understanding and sympathy with the mission and values of Bromley Baptist Church

Additional Information

Disclosure and Barring Service – the post is subject to a satisfactory DBS check

Safeguarding Training – the postholder will need to undertake Level 2 Safeguarding Training and  

References – the appointment will be confirmed following receipt of 2 satisfactory references

Annual Leave 25 days, pro rata

Probation – 6 weeks.

You will need to provide proof of your right to work in the UK as part of the application process.

To Apply:

Please submit your CV with a covering letter (no more than 500 words) telling us how your motivation, skills, experience and personal qualities and values demonstrate your suitability for the role. 

ADMINISTRATOR AND FINANCE ASSISTANT TO COMMUNITY HUB

OASIS HUB HADLEY

FULL-TIME, 40 HOURS PER WEEK

1 YEAR FIXED TERM CONTRACT

SALARY:  £23,801 - £25,646 per annum

Oasis Charitable Trust is a multi-national charity supporting young people and their families in 9 countries worldwide. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.

Due to a successful funding bid, Oasis Hadley Hub team is expanding and are now in a position to employ an experienced Administrator/Finance Assistant to work alongside our Oasis Hub Hadley team in North London.  The newly created role is varied, encompassing marketing and finance activity as well as the general administration that is usual in a busy team.  There is also a requirement to travel to two smaller Oasis hubs based in the Croydon area, to provide similar support on an occasional, but regular basis.

Key responsibilities will be:

• Assisting the Hub Leader in maintaining databases, accounts and financial records.
• Keeping paperwork updated, in order and readily available to access.
• Assisting with newsletters, reports, printing, room bookings and minuting meetings.
• Working with the Hub Leader on developing and maintaining the Hub social media platforms and updating websites.

The successful post holder must have:

• Proven experience in administration and a flair for finance and cash handling (Excel experience required).
• The ability to work accurately and efficiently, prioritising your workload.
• Self-motivation, resilience, with excellent organisational and inter-personal skills.
• A willingness to be based in North London but travel on occasions to South London.

This is an exciting opportunity to be part of a growing team, working in a community and education setting.  As part of the package, Oasis offers:

• A pension scheme, offering 7% employer contribution.
• A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).
• Policies which promote well-being and are family friendly.
•  We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Completed applications should be returned by 9am Friday 27th November 2020

Interviews will take place on Wednesday 2nd December 2020.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.

We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

For Baby’s Sake Hertfordshire Team Manager

A rare opportunity exists to manage the Hertfordshire team delivering For Baby’s Sake, an innovative,
therapeutic, trauma-informed, programme working with both co-parents individually and supporting a
recovery framework to overcome the devastating effects of domestic abuse in their relationship.

We acknowledge and explore unresolved and often complex childhood trauma and change harmful
patterns of behaviour to develop a home environment where children can flourish. We adopt an
attachment focused parenting approach that enhances the opportunity for children to feel safe and secure,
with parents who are emotionally available and attuned to all their needs. Robust safeguarding and risk
management policies intrinsically underpin our approach.

You will have the opportunity to support the continued evolution of For Baby’s Sake whilst ensuring fidelity to
the For Baby’s Sake programme and sustaining the ethos and values of The For Baby’s Sake Trust. Parents
join For Baby’s Sake during pregnancy and may be supported until their baby reaches the age of two.

The well-established multi-disciplinary team consists of highly trained, therapeutic practitioners capable of
establishing and maintaining meaningful, trusting relationships that consistently guarantee engagement
and crucially provide the framework for the deeper, therapeutic exploration that allows co-parents to
understand the impact of their own parenting experiences.

To lead this exceptional team you must be capable of ensuring fidelity to the therapeutic nature of support
and possess the skills to offer regular, restorative supervision. The role demands first-class management
skills and experience of managing a community-based specialist team, expertise in safeguarding children
and adults, infant mental health, a thorough understanding of the dynamics of domestic abuse,
attachment and unresolved trauma and, preferably, a therapy/counselling qualification at Diploma
level.

This position is full time on a permanent contract. Full details, including the job description, person
specification and background briefing information can be found in the relevant attachments.

To apply, please submit your CV (with the details of 2 references) and a supporting statement of no more
than 2 sides of A4 clarifying how you meet the person specification by email by midday on Friday 27th November 2020. Please also complete and submit the equal opportunities monitoring form – this is confidential and voluntary and will not form part of the selection process.

Shortlisted candidates will be informed by close of business on Tuesday 1st December 2020 and interview
date will be Thursday 10th or Friday 11th December 2020

For an opportunity to discuss this vacancy informally or for further information about The For Baby’s Sake Trust, please contact Judith Rees as detailed on our website.

We are looking for a new Admin & Advice Worker to join our committed and enthusiastic team. This is a 6 month position, and will suit an organised individual, who enjoys working as part of a team and wants to make a difference to the lives of asylum seekers and refugees in Nottingham. 

Nottingham & Nottinghamshire Refugee Forum (NNRF) is a vibrant local charity, seeking to provide a safe and welcoming space for asylum seekers and refugees. We are looking for an experienced advice worker with excellent administrational and organisational skills, to provide support for both our specialist and general advice services.

In this busy role you will be providing advise to our service users, signposting and building relationships with staff and external agencies, as well as maintaining your own caseload of clients based in temporary supported accommodation. You will also provide administrational support to our general advice helpline, helping us to run a smooth and efficient referral system.  

Details on how to apply can be found on our website - please see "Apply on website"

Deadline for applications - 23:59 Sunday 6 December 2020

Recruiting a Team Leader to join our young peoples service in Hounslow!

GBP £15,600 per annum, 24 hours per week, 9 month FTC plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

The post holder will be fully involved in all aspects of the day to day management of the service, including line managing the relevant front line staff. You will lead and develop the skills of the team and will work closely with the contract manager to ensure that the service delivers on all targets.

Key Responsibilities:

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPIs) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Operations Manager
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract / Operations Managers, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements

The Successful Candidate will;

Abilities and Skills
- The ability to inspire team work and a collaborative culture;
- The ability to motivate staff and Service Users to meet agreed goals;
- The ability to develop staff using a variety of methods including but not limited to mentoring, coaching, and training;
- The ability to provide high quality feedback and challenge to facilitate reflective practice and continuous service improvement;
- The ability to successfully and effectively manage change;
- Strong written and oral communication skills and ability to engage a range of stakeholders within and outside of the Service;
- Strong performance, budget, and business management skills - including the ability to contingency plan;
- Robust decision making skills.

Knowledge and Understanding
- Knowledge of innovative best and emerging practice in supported accommodation provision;
- Understanding of the challenges faced by frontline support workers and ability to offer staff welfare support;
- Understanding of and commitment to achieving best value;
- Understanding and knowledge of relevant workplace legislation and associated duties including but not limited to those relating to human resources and health and safety;
- Understanding and knowledge of relevant policies and procedures - such as performance and sickness management frameworks.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of
Look Ahead.

Team Leader

Closing date: Sunday 29 November 2020 at 23:59pm

Aim of the role: To support and empower our customers to increase their life skills

Salary: £30,900.00 per annum

Location:   Kensington and Chelsea

Contract: Permanent

Hours:                  37.5 hours per week working Monday- Friday

Benefits:

As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years 
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

Covid-19

Our priority is the health, safety and wellbeing of our colleagues and the homeless people we house and support.

We are fully complying with the Government’s Laws and guidance on social distancing and infection control, to keep our colleagues and homeless residents safe throughout the pandemic. All of our policies and procedures have been updated to ensure covid-safe working practices are followed. We have installed screens between desks in offices within our supported accommodation, and changed layouts and use of meeting rooms in our services to ensure maximum social distancing. All colleagues have access to PPE and hand sanitiser in the workplace. Our Head Office is currently closed, with all central teams working from home, and we will continue to review this situation on an ongoing basis.

About the Role

Beacon House is a supported housing service in Kensington and Chelsea for young people with complex needs. We provide 16 self-contained units, and work in partnerships with other agencies to support young people in working towards their aspirations and developing the skills for independent living.

The aim of this role is to assist the Team Manager in providing high quality accommodation-based support to homeless young people with complex needs, including those involved in serious youth violence, mental ill health and other hard-to-reach groups.

About You

We are looking for someone with experience of working in a support environment who is able to effectively line manage staff. You should have experience of safeguarding young people, and of providing effective housing management, particularly around voids and arrears. A good working knowledge of the services available to young people with complex needs is desirable, as is experience of the requirements of health and safety in an accommodation-based service.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job

Exciting new opportunity for a Team Leader to join our Young Peoples service in Milton Keynes!

GBP £25,475 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Milton Keynes Young Peoples Service is for people aged 16 - 21 with the capacity to support 58Young People at any one time. The service provides a high level of support to Young People that may be care leavers, looked after children and unaccompanied asylum seeking children. They are supported with a variety of complex support needs such as child sexual exploitation, gangs and offending, substance misuse and mental health.

You will be working with and leading a team of specialists and supports workers to support Young People to meet their aspirations, stay safe and live independently. The service is compiled of 5 properties, the largest capacity at one site being 16 units with 24hr support.

Job Overview:

The post holder will be fully involved in all aspects of the day to day management of their designated services, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

Key Responsibilities:

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

Skills, Knowledge and Experience:

Desirable:

- Other relevant professional memberships and/or specialist qualifications are desirable

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

COMMUNITY AND FAMILIES ADMINISTRATOR & PROJECT SUPPORT

OASIS HUB WATERLOO

PART-TIME, 16 HOURS PER WEEK (0.4 FTE) INC THU MORNINGS.

FIXED TERM CONTRACT TO NOVEMBER 2021

SALARY:  £9,027 per annum (£22,568 FOR 1FTE)

Oasis’s vision is to create community hubs; creating safe and inspiring local neighbourhoods that provide integrated and diverse services to benefit the whole person and the whole community, which includes delivering first-class and innovative education.

We have an exciting opportunity for a Community and Families Administrator & Project Support to work as part of our Oasis Hub Waterloo team, to administrate and support the delivery of Community & Families work in and through Oasis Hub Waterloo, into the local community.

The Small Project is a baby clothes library. It provides good quality, second-hand items to local families encouraging a sharing economy across families locally, as well as supporting those in need.  Face to face delivery and administration of referral processes and other aspects of our project work also. This role is multi-faceted, with administration and project support elements. Project support consists of both project delivery and administrative coordination of the Small Project, including the management of our referrals process. In addition to administrative skills, this will require good communication, interpersonal skills, clear instructions. - Face to face delivery will be necessary on Thursday mornings, but other working hours can be flexible and designed in agreement with line manager.

Key responsibilities will be:

• Work alongside the Community & Family Manager to provide administrative support, using simple referral, finance and reporting system
• To assist with the key events, holiday programmes and other family support activity
• To be the lead member of an organising committee
• To train volunteers in key delivery roles
• To do research, answer enquires and update social media, including website.

The successful post holder must have:

• A GCSE in English or relevant professional qualification or demonstrate by experience.
• Experience of working with data and information management and implementing administrative systems. Good knowledge of Microsoft including excel and word.
• Excellent organisational skills and interpersonal skills - caring and respectful (in order to support families in difficult circumstances)
• Experience with client facing delivery and working with volunteers

This is an exciting opportunity to be part of a growing national organisation, making a difference to communities on a local level, while individually improving the life chances of young people.  As part of the package, Oasis offers:

• A pension scheme, currently offering 7% employer contribution
• A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Completed applications should be returned by 9am Friday 4th December 2020.

Interviews will take place in Waterloo 11th to 18th December 2020 (possibly online)

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

Our pioneering Advice and information services have gained national recognition. Our TechMate project receiving our recent award, Team of Year, Citizens Advice National Conference 2020.

We are looking for a dynamic, confident Team Leader to join our Team who support our assessors, who deliver information and advice across multiple channels.

Ideal candidate will have advice experience ranging from: Welfare Rights, Debt, Housing and Employment.  An adept organiser, who can identify ways to meet targets, manage referrals and keep information systems up to date.  An excellent communicator who can support and develop volunteer delivery of frontline services.

Currently due to the Covid-19 Pandemic, work will be home-based until a time when our offices re-open.

For an Application pack visit our website via the Apply button.

Closing Date: Monday 30th November 2020 by 10am
Interview Date: Thursday 3rd December 2020 (fixed date)

We require a dynamic, enthusiastic and well organised individual to work alongside our Registered Manager to lead the coordination and management of our extra care services for older adults. You will have the vision and flair to lead the staff team to provide the highest standards of customer care and person-centred service delivery to promote independence, choice and wellbeing. The role will involve direct care, staff deployment and supervision and joint working with families and other agencies. Relevant experience and qualifications required, as are excellent communication skills and a good general standard of education.

This is an exciting opportunity to work in partnership with other agencies to provide a holistic and joined up approach for meeting the needs of older adults. Working within our Stockport Extra Care services you will be able to develop positive professional relationships with individuals and offer support to people both in their own flats and in the well-resourced communal facilities.  

In return we offer a wide range of benefits including:
- QCF Diploma in Health and Social Care Level 3 and 5
- Free life assurance
- Pension with company contribution
- Highly serviced employee advice line
- A range of employee discounts

This is a full time role, 37.5 hours per week. Creative Support is an equal opportunities employer and is committed to delivering local high quality care through a well established and supported local work force.

With child poverty on the rise, we are looking for incredible people to grow our work, helping us support every child who needs us. 

Are you systematic and efficient with an eye for detail? 

We need someone like you to join our office team. 

Key duties include:

• Financial administration including all bookkeeping.
• Implementing processes that make our work more efficient. 
• Managing our contact database. 
• Keeping staff records up to date. 
• Providing all administration functions for safe recruitment of new team. 
• Sending regular mail outs. 
• Fulfilling the role of GDPR officer.
• Overseeing the charities general enquires. 

If you fit the following criteria, we think you could be perfect for this role. 

Experience

• Exceptional data entry and record keeping.
• Designing and implementing efficient systems. 
• Successfully working in a small team.

Knowledge

• Understanding of office management processes. 
• Basic understanding of bookkeeping. 

Skills

• Proficient in MS Office.
• An eye for detail, highly valuing preparedness and efficiency. 
• Excellent communication skills. 

For more information please download attachments or visit our website. 

Do you have the commitment, compassion and person-centred values to be able to make a real difference to the lives of older people with care and support needs? We have an exciting new role for a positive and professional individual who enjoys supervising and coaching staff alongside providing great care.

We are seeking an experienced care worker for the role of Team Leader with a strong work ethic who can share our vision of providing a person-centred, strengths-based service which promotes wellbeing, independence and community connections. You will lead the provision of care for a defined group of service users and staff working in our busy, locality-based home care service in the Droylsden area of Tameside, close to Manchester and Ashton-under-Lyne.

You will ensure that the care and support delivered is truly personalised and provided in accordance with agreed care plans, enabling the achievement of planned outcomes.  In addition to providing direct care you will be responsible for:

• Quality visits to service user homes to assess their satisfaction and the quality of service provision
• Medication compliance checks
• Audits of care records in the home and office
• Direct observations of staff practice
• Staff supervision and appraisals
• Induction and coaching of staff
• Taking part in service user reviews
• Following up any concerns and reinforcing good practice
• Promoting excellent customer care to your service users, their families and other  stakeholders
• Ensuring that we provide reliable, consistent, high quality care which meets internal, commissioner and CQC quality standards

You must have prior experience of managing or coordinating care and support services for older people, gained in a home care or residential environment. You will be able to lead from the front and delegate effectively as well as working collaboratively with colleagues and contributing to a positive team atmosphere.

You will be a warm and kind person with the ability to build trusting, professional relationships with service users, their families, staff and partner agencies. You will be a role model for the people you supervise and be able to gain the respect of colleagues. You will support our commitment to creating an open, reflective and accountable culture which is underpinned by ethical practice, dignity and rights.

You will demonstrate good verbal and written communication skills. You must be reliable, well-organised and able to plan your own work as well as taking direction from the Registered Manager. As you will be providing direct care and support, including personal care, you must enjoy good health and be able to safely undertake moving and handling.  You will have an understanding of the principles of person-centred care and possess a relevant qualification (such as an NVQ or Health & Social Care Diploma).

As this position involves travel across the locality you must be a car owner/driver You will be expected to work flexibly according to the needs of the service and this will include evening and weekend working, including participating in an out of hours on-call rota, for which additional payments are made.

Creative Support is a not-for-profit organisation which provides high quality, person-centred support to older people and adults with a learning disability and/or autism and people with physical disabilities and mental health needs. The support we offer is tailored to the individual and promotes their independence and community engagement. We are an Investor in People  employer of a diverse team of over 5,000 well supported staff across England. You will be joining a progressive charitable organisation, strongly committed to investing in your personal development through practice-based and accredited training.

Team Leader – Telephone Triage Service £25,012

37 hours per week

The flexible, motivational and reliable post holder of this exciting role in Worcestershire will lead a team of Telephone Triage Practitioners who work from within the Crisis Resolution Team at Worcestershire Royal Hospital.

The service is delivered over 2 shifts a day, 7 days a week from 5pm - 9am, 365 days of the year. The Triage Team use the UK Mental Health Triage Scale (UKMHTS), to determine whether the caller has a mental health related problem, the urgency of the situation and the most appropriate service response. This aims to provide timely access to appropriate mental health services and support.  See our website for more details about the service.

Supported by a Senior Practitioner, the Team Leader will work flexibly across the week to meet the needs of the service.  This is an ideal opportunity for someone who is looking for flexible working hours to manage their own work/life balance. Whilst some work can be undertaken from home, the Team Leader will work from both the hospital in Worcester and the Head Office in Stratford-upon-Avon.  The Team Leader will initially work one shift a week triaging calls, to gain an in-depth working knowledge of both the callers and systems. 

Skills and experience include:

• Staff management and leadership

• Team working

• Exceptional IT skills, working across a number of packages

• Reporting and evaluating

For informal enquiries about the role, please contact Sharon Dore, Services Manager.

The next step:

If you feel this position is right for you, request an application pack by contacting our office, or by downloading the application pack from our website.

Richmond Carers Centre, a network partner of Carers Trust, is a registered charity providing information, support, advice and a voice for carers living and caring in London Borough of Richmond upon Thames.

Helping Carers to Live Well is our organisational aim. We are looking for someone with the skills and ability to lead the delivery of our service to young carers living and caring in the London Borough of Richmond upon Thames.

As the Young Carers Support Team Leader you will be leading and supervising the Young Carers Support Team at Richmond Carers Centre. You will plan, coordinate and manage the service to young carers and their families. You will actively engage in fundraising to provide additional resources and develop our service offer, and be competent with completing appropriate monitoring and evaluation reports to demonstrate our achievements to funders. You will oversee the provision of advice, information and emotional support with young carers. Much of your work will involve actively listening to carers and supporting the Young Carers Support Team with any queries or concerns arising from their contact with young carers. You will be expected to work with our volunteers and a small team of sessional staff to deliver a wide and varied programme of activities and other bespoke services to young carers.

With your proven experience of working with carers or other vulnerable groups on an individual and/or group basis, you will recognise the importance of being client focused and have a commitment to enhance the lives of young carers. You will be able to demonstrate a broad knowledge of young carers’ needs and the issues they face, a wide range of skills in relation to service delivery and development to support young carers, and have a sound understanding of social care provision in both statutory and voluntary sector environments. You will be aware of and have a working knowledge of legislation and services affecting young carers and their families.  You will be able to represent young carers’ voices to influence wider policy and community agendas.

You will be self-motivated and positive in your approach to working with staff and young carers and have a willingness to embrace our organisational values. Being an effective leader, you will respond positively to new challenges and be influential in supporting members of your team to manage change, develop their skills and knowledge, problem solve and make decisions. Strong administrative, time management, IT and organisational skills are essential.  Your ability and willingness to occasionally work outside normal working hours is required.

In return, we offer regular supervision, training and professional development for this rewarding position, along with generous annual leave, employer’s contribution to your pension scheme and above all, a supportive and friendly working environment.  

Richmond Carers Centre welcomes and encourages applicants from all sections of the community regardless of their gender, race, disability, age, sexual orientation, or religious belief.

Please use the application form only. CVs will not be accepted