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MND Association, Northampton (Hybrid)
£27,900 per year
Posted 5 days ago
Closing tomorrow
Stepping Stones Learning, London (On-site)
£26,000 pro rata (£8,049 - £9,353 actual) + 5% pension contribution.
Posted 4 weeks ago Apply Now
Closing in 2 days
Age UK East London, Multiple Locations (Hybrid)
£41,700 - £46,850 per year
Posted 1 week ago
Umbrella Derby & Derbyshire, Derby, Derby (On-site)
£13.68 - £15.57 per hour
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Richmond Council for Voluntary Service, Richmond (On-site)
£38,000 - £42,000 per year
RCVS is pleased to be recruiting for a Head of Capacity Building & Projects. If this sounds like you, please get in touch.
Posted 5 days ago
Hospice UK, London (Hybrid)
£55,000 per annum + excellent benefits
https://www.hospiceuk.org/about-us/work-us/job-vacancies/programme-delivery-lead
Posted 4 days ago
Lifecentre, Multiple Locations (On-site)
£24,082 - £27,278 per year (£14,449.20 - £16,366.80 pro rata)
Posted 1 week ago
St Andrew's Hospice, North Lanarkshire, Airdrie (Hybrid)
£25,425 - £28,337 per year
Posted 1 week ago
Closing tomorrow
Adoption UK, Belfast, Belfast (On-site)
£30,738 - £33,921 per year
We are looking for an experienced Youth Worker to develop, implement and evaluate the youth service for young people age 14-25.
Posted 1 week ago
Page 3 of 5
Northampton, Northamptonshire, United Kingdom (Hybrid)
£27,900 per year
Full-time
Contract (12-month Fixed Term Contract)
Job description

We’re seeking a Support Adviser to join our dedicated MND Connect team on a 12-month Fixed Term Contract. This is a unique opportunity to provide information, guidance and emotional support to individuals and families, so they feel informed, reassured and better equipped to manage the impact of MND.

Every day is different — you could help someone understand a new diagnosis, offer guidance about voice banking or genetic testing, or connect a caller to financial support or local services. No two calls are the same, but each one makes a genuine impact.

As a Support Adviser, you’ll be part of a collaborative, compassionate and resilient team who bring warmth and professionalism to every interaction.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 2 - 3 days per week.

The official job title for this role is: MND Connect Adviser

What We Offer:

  • 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
  • Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
  • 24/7 GP access via phone and video.
  • Life assurance and confidential counselling helplines.
  • Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
  • Access to Benefit Hub for discounts on everyday shopping.
  • Enhanced pension scheme.
  • Opportunities for training and personal development.
  • Hybrid working.

Key Responsibilities

  • Respond promptly to helpline calls, emails and forum posts
  • Offer tailored guidance through active listening and sensitive questioning
  • Provide clear information on MND Association services and signpost to external support
  • Liaise with professionals and MND Care Centres to support complex cases
  • Maintain accurate, confidential records and complete admin tasks efficiently
  • Help improve services and uphold high-quality standards
  • Identify and act on risks, including safeguarding concerns
  • Promote the Association’s resources, values and mission in all interactions

About You

  • Experienced in information-giving, ideally via helplines or support services
  • A collaborative team player who shares knowledge and supports others
  • Solution-focused, proactive and quick to learn
  • Empathetic, resilient and confident supporting people in distress
  • Skilled communicator, able to build rapport by phone and in writing
  • Experience with CRM/contact centre systems and Microsoft 365
  • Professional, discreet and committed to safeguarding best practice

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

This role requires a DBS check to be completed.

Joining us as a Support Adviser means you’ll be part of a team that works together to deliver trusted information and emotional support when it’s most needed.  Take the next step in your career and apply today to become a Support Adviser at the MND Association.

Application resources
Posted by
MND Association View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 10 November 2025
Closing date: 24 November 2025 at 23:59
Job ref: MH1438977NorSA
Tags: Administration, Advice / Information, Customer Service, Care Management, Operations, Conflict Resolution / Peace, CRM, Customer support, Data Entry, Data Protection, Database Management, Helpline, Safeguarding, Direct / Supporters

The client requests no contact from agencies or media sales.