Advice and information officer jobs

We are looking for a Programmes and Finance Officer to play a key role in supporting the financial management and oversight of DEC appeals. This is an exciting opportunity for someone with strong analytical skills and a passion for humanitarian work to contribute to DEC funded emergency responses.

You will provide financial analysis, ensure compliance with policies, and produce high-quality reporting to support decision-making and accountability to stakeholders. Ideally, you should be detail-oriented, have excellent financial skills and have an appetite to learn & shape individual and team efficiencies. You must be able to communicate confidently across diverse groups and be genuinely interested in the humanitarian sector.

About You

 We’re looking for someone who combines financial expertise with strong analytical skills and a commitment to humanitarian work. You must be experienced in analysing financial data, budgets and reports and have strong Excel and data analysis/visualisation skills (e.g. Tableau, Power BI desirable). You should have excellent attention to detail and an ability to present complex information clearly.

You should demonstrate strong communication and stakeholder engagement skills, with a proven ability to manage multiple priorities and work independently. Ideally, you should have interest or have experience in the humanitarian or international NGO sector.

Key responsibilities:

· Develop tools to collect and analyse financial and operational data from member charities.

· Support the development of appeal documentation and reporting templates.

· Help produce data analysis and insights for appeal launches.

· Review budgets and financial reports from member charities.

· Aggregate and analyse financial data, identifying trends and variances.

· Ensure compliance with DEC policies and financial standards.

· Act as a key contact for finance and compliance queries.

· Prepare funding agreements and financial reports for stakeholders.

· Support reporting to institutional donors and external bodies.

· Chair and coordinate finance and compliance working groups.

· Support improvements to systems, processes and the DEC Operations Manual.

· Work collaboratively across Programme and Finance teams.

Please download the job description for full details and provide a short covering letter with an updated CV, if you are interested in this role.

Interviews: Will take place in person in our London office (near Old Street), on Monday 13 July.

The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.

An exciting opportunity to join our staff team and assist in providing funding that helps transform lives.

The Shipwrecked Fishermen and Mariners’ Royal Benevolent Society – “The Shipwrecked Mariners” for short – was founded in 1839 and operates throughout the British Isles. Our primary purpose is to provide financial help to fishermen, merchant mariners and their dependants, both retired and of working age, who are in need. The Society has over 1,200 regular beneficiaries and receives over 600 applications for assistance each year.

To help us continue to provide a great service to mariners and their families, we have an exciting opportunity for someone to join us in the role of Grants Officer.

Our grants provide practical support for individuals and families that are experiencing severe financial distress and help them stabilise their situation during times of crisis. All our grants are means tested and exclusively focussed on those on low incomes (with little or no savings). A significant number of our grants are provided to those in retirement, however we also support those who are unable to work because of accident, illness, disability, or for compassionate reasons, as well as those who struggling to find employment. Our grants are used to cover a wide range of needs but are primarily aimed at helping people maintain a reasonable and dignified standard of living. We also help those who are struggling with debts as well as providing immediate support to the dependants of seafarers who have died at sea or during accidents ashore.

We are offering this role on a full-time basis, with a minimum of 2 days per week (Tues and Weds) working from our Chichester office, but potential for home working at other times. Some travel will be required for the role, including occasional overnight stays.

To be our ideal candidate, you will be an experienced, self-starting administrator with excellent communication and IT skills and a great eye for detail. But, above all, you will have a clear understanding of and empathy for the challenges and vulnerabilities faced by those we are here to support. If you want to be part of a highly dedicated but relaxed and friendly team, who take great pride in supporting an often-neglected sector of UK Society, then we would love to hear from you.

To apply for this post, please click the ‘apply’ button below where you can send your CV and a supporting letter of no more than two pages of A4 (size 12 font).

Your supporting letter should be focused on:

• Demonstrating how your personal qualities and experiences are closely aligned with the person specification for this role and have previously contributed to positive outcomes in your place(s) of work.
• Examples of your experience related to the key duties and responsibilities of this role.
• Helping us understand how you align with our organisational purpose and have a genuine empathy for the individuals that we support.

The closing date for applications is midnight on Sunday 5th July 2026. We will notify those shortlisted for an interview by end of business on Sunday 12th July 2026 and hold face to face interviews on Monday 20th and Tuesday 21st July 2026. The preferred start date for this role is 24th August, but we’re happy to be flexible about this for the right candidate.

Candidates must have permission to work in the UK. Unfortunately, we are unable to sponsor visa applications.

The Shipwrecked Mariners’ Society strongly believes in building a diverse team which understands the issues facing its beneficiaries, including those which most affect the quality of life and aspirations of vulnerable individuals and their families.

Job reference: NLD-002203

Salary: £18,702 rising to £19,496 after probation, for 25 hours per week

Closing date: 09/07/2026

Location: Wolsey Building

Employment type: Permanent

Hours Per Week: 25 Plus Sleep ins

Additional role requirements:
As this role is working with residents requiring extra support, you are required to have a current Enhanced DBS without Barred List check

Do you thrive on making a real difference to people’s lives every day? Can you bring empathy, organisation, and a passion for community into a role that truly matters?

We’re looking for an Extra Care Scheme Officer to join our team, supporting residents to live independently while feeling safe, connected, and supported within their community. This is a hands-on, people-focused role where no two days are the same — from tenancy management to wellbeing support, you’ll play a key part in creating a positive living environment.

This isn’t your typical housing role. It’s about more than managing tenancies — it’s about building relationships, supporting independence, and helping residents lead fulfilling lives within a vibrant scheme.

What’s in it for you….

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays – take them when it suits you
• Car leasing scheme
• Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing……

• Deliver day-to-day housing and scheme management to support residents’ independence
• Monitor rent accounts and support residents to manage payments and avoid arrears
• Work closely with Adult Social Care, support providers, and external partners
• Respond to emergency calls and carry out welfare checks when needed
• Support tenancy processes including sign-ups, viewings, and compliance
• Maintain communal areas and oversee contractors to ensure a safe, clean environment
• Build strong relationships with residents, providing advice and resolving issues
• Encourage and support community engagement and social activities within the scheme

What we’re looking for:

You’ll be someone who genuinely enjoys working with people and takes pride in delivering a great service. You might already have experience in housing, care, or a customer-focused role — or be looking to bring transferable skills into a meaningful environment.

We’re particularly interested in someone who:

• Has a good understanding of housing management or experience in a similar setting
• Is confident communicating with a wide range of people, including vulnerable residents
• Can balance empathy with professionalism when handling sensitive situations
• Is organised, able to prioritise tasks, and comfortable working independently
• Has experience (or an interest) in supporting residents with tenancy, wellbeing, or financial matters
• Is comfortable using IT systems and keeping accurate records
• Is flexible and willing to be part of a 24/7 rota, including sleep-ins or waking nights if required
• Speaks Asian language (desirable)

If you have relevant qualifications (such as A-levels or equivalent) and experience in housing or a related sector, that’s great — but just as important is your attitude and commitment to making a difference.

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

Disclosure and Barring Service:

This role requires of the successful candidate to complete an enhanced DBS check. An enhanced DBS check will show any spent and unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
This is an exciting opportunity to join the People Services team within the People and Culture Directorate at Arthritis UK as a People Information Officer. We are looking for a highly organised and customer focused individual to provide an advisory and administrative service to our people. This role is central to delivering an excellent employee and volunteer experience in relation to the employee and volunteer lifecycle.

About the role
You will be part of a team of People Information Officers that play a key role in supporting the people journey with involvement in all aspects of the employee and volunteer lifecycle, handling a wide range of administrative and advisory tasks.

This includes recruitment, onboarding induction, preparing contracts, processing contract changes and administering the leavers process. You will maintain accurate people data, ensure data integrity and confidentiality and act as a trusted first point of contact for managers, employees and volunteers.

About you
We would love to hear from if you:

• Are highly organised with excellent attention to detail.
• Communicate clearly and professionally, both in writing and verbally.
• Enjoy supporting and advising others, delivering exceptional customer service.
• Can work effectively with teams and colleagues across departments to achieve shared goals.
• Handle confidential information with professionalism and discretion.
• Are proactive, adaptable and committed to continuous improvement.
• Have experience in HR administration and a solid understanding of core HR processes.
• Have experience providing HR information, advice and guidance.
• Have worked with and are confident using HR systems and understand the importance of data accuracy.

Information & Advice Officer
Action Disability Kensington & Chelsea (ADKC)
 

Help make a real difference in the lives of disabled people locally

Action Disability Kensington & Chelsea (ADKC) is a local Disabled People’s Organisation committed to removing barriers, promoting independence and ensuring disabled people can access the information, services and opportunities they need to live the lives they choose.

Our work is guided by the social model of disability recognising that people are disabled by barriers in society, not by their impairment. We work alongside disabled people to challenge those barriers and create a more inclusive and accessible community for everyone.

We are looking for an enthusiastic, compassionate and organised Information & Advice Officer to join our friendly and dedicated team ✨

This is an exciting opportunity for someone who is passionate about accessible communication, enjoys supporting people and wants their work to make a genuine difference within the local community.

�� The Role
You will play a key part in delivering ADKC’s Information and Advice service, providing clear, accurate and accessible information to disabled people, their families and professionals across Kensington & Chelsea.

Your work will include:
• Providing high-quality information and advice support
• Producing accessible factsheets, newsletters and website content
• Creating promotional materials and displays
• Supporting people to access local services, opportunities and information
• Contributing to ADKC’s wider work promoting inclusion, choice and independent living

This is a varied and rewarding role where no two days are the same, and where your work will have a direct impact on people’s lives ��

�� About You
We’re looking for someone who has:
• Experience delivering information and advice services
• Excellent written and verbal communication skills
• Experience producing clear, accessible written materials
• Strong organisational skills and attention to detail
• An understanding of disability equality and the social model of disability

Desirable:
• Lived experience of disability
• Experience working in the voluntary, community or disability sector

Most importantly, we are looking for someone who shares our commitment to removing barriers and supporting disabled people to have greater choice, control and independence ��

�� Why Join ADKC?
At ADKC, lived experience, collaboration and community are at the heart of everything we do.

We offer:
• A fully accessible office
• Hybrid working opportunities
• A welcoming and supportive team environment
• Opportunities for learning and professional development
• Meaningful work that makes a real local difference

ADKC is committed to equality, diversity and inclusion and welcomes applications from people of all backgrounds.

As a Disability Confident employer, we are committed to creating an inclusive recruitment process and supporting disabled applicants throughout the application process. Please let us know if you require any reasonable adjustments.

As part of our shift to embed our advocacy services in the communities we serve, Lamp are recruiting an Advice and Outreach Officer to play a key role in the provision of our Community Mental Health Advocacy service.

A brand new role for the organisation the successful postholder will be responsible for providing our drop-in sessions and advocacy skills workshops across a variety of community spaces around Leicester, Leicestershire and Rutland.

The successful post holder will be a confident public speaker and dynamic self-starter who is able to cultivate and develop relationships with both professionals and service users. You will work autonomously and must have excellent time-keeping skills and be comfortable managing a varied workload.

As an Advice and Outreach Officer you will work in tandem with our Advocates and Information and Advice Officer to raise awareness of our work, provide ad hoc advice and signposting, manage incoming referrals and deliver confidence and skills building workshops. Experience of delivering advocacy services is not essential but an understanding of the remit and impact of advocacy intervention is highly desirable.

As a mental health charity, we value the lived experiences of people with poor mental health and pride ourselves on providing an inclusive, authentic and accessible service. The successful post holder will be familiar with the social and systemic barriers faced by people living with poor mental health and must be able to offer compassion and empathy toward the people we support.

We welcome applications from people with lived experience of mental health difficulties, disability or who have experienced social exclusion as we recognise the personal insight, resilience and tenacity such experiences can build.

Regular travel across Leicester, Leicestershire and Rutland is required as part of the role.

The successful candidate will play a key part in the development of the Community Outreach service and the weekly hours for the role will grow in line with the success of the Advice and Outreach Officer’s work. The successful post holder will need to work flexibly from week to week with some regular commitments which may include evenings and weekends.

Job Purpose:

To provide advice, signposting and advocacy skills training to the people of Leicester, Leicestershire and Rutland.

Develop relationships with community groups and spaces to deliver advocacy drop-in and skills workshops.

To act as a first point of contact for individuals approaching the service.

To provide support to the wider advocacy delivery team by managing incoming referrals.

Spark is looking for an inspiring CEO to help lead our next chapter.

This is a part-time (20–24 hours), hands-on leadership role where you’ll work closely with staff, volunteers and trustees to shape strategy, grow projects, and strengthen community impact.

If you are:

• A confident, values-driven leader
• Passionate about supporting communities and families
• Skilled at building partnerships and driving change

we’d love to hear from you.

Spark is a friendly, community-focused charity making a real difference through the provision of services to families and residents across Burntwood. We’re looking for an inspiring and organised Chief Executive Officer to lead our work, support our team, and help shape the future of the charity.

          About the Role

This is a hands-on, people-focused leadership role where you’ll work closely with a supportive team of staff, volunteers, and trustees.

You’ll oversee key projects including:

• National Lottery Bright Beginnings Grow & Thrive (family support)

• Lichfield District Council Community Connections (support for residents)

  What You’ll Be Doing

• Demonstrating vision, energy and enthusiasm

• Leading and supporting a committed team of staff and volunteers

• Working alongside trustees to shape strategy and direction

• Developing and growing community projects

• Building strong partnerships locally

• Overseeing funding, budgets and sustainability

• Ensuring services genuinely meet local needs

  About You

• A confident and supportive leader

• A passion for provision of quality services to children and families

• Capacity for reflective practice and managing change

• Passionate about community work and making a difference

• Great communicator who enjoys working with people

• Organised and able to manage a varied workload

• Calm, flexible and solution-focused

           What You’ll Get

• A supportive and welcoming team of staff, volunteers and trustees
• Flexibility and a good work-life balance (20-24 hours negotiable dependent on candidate and skills - typically between Mon–Fri, 9–3)
• The chance to shape and grow a well-loved and respected award-winning local charity
• Lots of opportunity to bring ideas, develop projects, and enjoy a rewarding role whilst doing meaningful work that makes a difference
• Annual leave entitlement includes four weeks of flexible leave, to be taken at times agreed to suit your needs and service requirements, plus three additional periods of organisational closure (Christmas, Easter and a summer closure week), providing a total leave entitlement of at least six weeks per year.
• Wellbeing activities and focus
• Family friendly employer

            Key Details

• Location: Burntwood (with some home working and local travel)
• Hours: Part-time, all year round (not term-time only)
• Reporting to: Board of Trustees
• Hours: 20-24 hours per week. Dependent on candidate and experience.
• Job share/additional hours may be available.
• Salary: 37.5hr week FTE £40,775 equivalent to £20.91 an hr
• Contract: Permanent. The role is currently supported by National Lottery funding for an initial period of 3.5 years, with the CEO role being key in leading the organisation’s long-term sustainability and growth.

We are committed to safeguarding and promoting the welfare of children/vulnerable adults. This role is subject to an enhanced DBS check and satisfactory references. We are committed to equality of opportunity and welcome applications from all suitably qualified candidates regardless of background, protected characteristics, or personal circumstances. We will use your personal data for recruitment purposes only, in line with UK GDPR. For further details, please see our Privacy Notice.

The deadline is 5pm 3rd July 2026

Rainbow Migration, the longest-running charity in Europe dedicated to supporting LGBTQI+ people through the asylum and immigration system, is recruiting a Legal Officer to advise and help improve the representation of LGBTQI+ people seeking asylum.

We are looking for a qualified solicitor or barrister with valid practising certificate, or already accredited to Level 3 IAA, with two years’ experience in providing advice and representation in asylum including working in legal aid.

You will be responsible for the day-to-day delivery of the legal advice service. Under the guidance of our Legal Service Manager, you will also build capacity amongst legal representatives by designing and delivering training and giving second tier advice 

This is a unique opportunity to build on your experience as a lawyer/IAA advisor to improve representation across the sector. You will be supported to develop as a specialist in LGBTQI+ asylum.

Responsibilities will include:

• Delivering one-off advice to LGBTQI+ people seeking asylum
• Working with colleagues to refer service users to quality legal aid and pro bono lawyers
• Providing casework assistance in some individual cases
• Providing advice (within competence) on other issues affecting asylum and partnership service users
• Delivering second tier advice to the legal representatives of LGBTQI+ people seeking asylum

You will not be providing direct legal representation of service users. However, the role includes substantive advice and casework within the scope of legal support and referrals for our service users, as well as merits testing and second tier advice.

Rainbow Migration’s vision is that LGBTQI+ people can settle in the UK and lead fulfilling lives. Our values are: 

• Safety: We believe everyone should be safe from persecution and safe to be themselves. We strive to create a safe workplace culture, and we place importance on the wellbeing of everyone involved with Rainbow Migration. 
• Integrity: We are thorough and honest in everything we do, and we take responsibility for our actions. We want to be accountable to our communities and those who support us. 
• Belonging: We welcome and include all LGBTQI+ people, and we celebrate and value their range of experience in terms of gender, religion, race, age, disability status and class. We try to remove obstacles to participation, champion equality and promote a sense of family or home through our services.
• Respect: We believe that every person is equal and deserves the same level of courtesy, care, and attention. We respect the rights, wishes and feelings of our service users, and campaign for their rights to be respected as they go through the asylum and immigration system. 

Diversity, inclusion and anti-oppression

At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We’re proud to be an equal opportunity employer and we value diversity. We welcome applications from people of all backgrounds and do not unlawfully discriminate on the basis of race, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, or disability status. We consider all qualified applicants, consistent with any legal requirements. 

We strive to build a team that reflects the diversity of the community we work in. We are also reviewing what we do and how we do it through an anti-oppression and anti-racism lens and investing in being more informed and led by LGBTQI+ people who have sought asylum.

We welcome applications from candidates who have been through the UK asylum system and people of colour, who are currently underrepresented among our staff in relation to our service users.

We offer a guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 if they meet the necessary criteria in the person specification.

To support candidates during the interview process, we send a selection of questions in advance. You are welcome to bring notes with you and also take notes in interviews to help process information. If your interview is online, we can also put questions in the meeting chat. If your interview is in person, we will send details of how to get to the building from both local tube stations and a video showing the interview space. Please let us know if we can make other adjustments to support your interview process.

Role overview

Contract Type: Permanent.

Hours: Part-time (21 hours per week). Occasional work in the evenings and at weekends may be required but with plenty of notice. Rainbow Migration encourages staff to maintain a good work life balance and has a TOIL system in place.

Salary: Starting at £43,078, with a potential step increase each year up to £48,110 (pro-rata), plus statutory employer’s pension contribution. We also try to give a separate inflationary increase every April. 

Location: Remote or from Rainbow Migration’s step-free offices which are based in London between Vauxhall and the Oval. Hybrid working will also be considered and can be agreed with the line manager as per our hybrid working policy. The successful candidate could work from anywhere in the UK but would be expected to occasionally travel to London and other parts of the country for meetings and events. At the time of posting this advert, none of our staff are going into the office every day. Please contact us if you have any questions.

Annual Leave: 25 days per year rising after 24 months by 1 day after each year of service to maximum of 28 days per year (pro rata).

Benefits:

• Two days of wellbeing leave to be taken at short notice in each calendar year (pro rata for part-time staff)
• Enhanced parental leave and pay
• Full pay for jury service (up to four weeks), compassionate leave (up to two weeks) and dependents leave (up to four days, pro rata for part-time staff)
• Potential for two salary increases a year: a step increase and an inflationary increase
• TOIL system
• Hybrid working policy, including possibility of working abroad for 10 working days (pro rata for part-time staff) each year
• Policy on staff loans or salary advances for difficult times
• Training and learning opportunities
• Occupational health assessments for disabled employees to understand how we can support and make reasonable adjustments
• Employee assistance programme which includes counselling service, wellness advice, legal and money advice, and other matters
• Clinical supervision for staff delivering services (a safe space with an independent therapist to offload and discuss feelings and challenges)

How to apply

Closing date: 9am on Monday 29 June.

Interview date: We plan to hold 1-hour in-person interviews during the week beginning 6 July. Online interviews will be considered on a case-by-case basis.

Please read the job description and person specification. If you have any questions about the role or would like to find out more before applying, then you can contact the line manager via the email address in the application pack.

Please send to the email address in the application pack:

1. Your CV
2. A written statement (max 1,000 words). Instead of a written statement you may submit your statement by video or audio recording (max 8 minutes)

We would also be grateful if you could complete an optional monitoring form, the link is available in the application pack.

In your statement, please:

1. Explain why you are interested in this role and give examples of how you meet the person specification. In addition to what is on your CV, we want to hear about any relevant skills and experience that demonstrate you meet the necessary (and, where applicable, advantageous) criteria for the role. Skills and experience could be from training, volunteering, interests or life experience.
2. Confirm if you wish to be considered under the guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 (physical or mental impairment that has a ‘substantial’ and ‘long-term’ effect on your ability to do normal daily activities).
3. State if you have a preferred pattern of working hours.
4. State if you have or have not used AI to help with your application in any way. If you have used AI, please explain why. While AI can be a helpful tool, we expect all applications to reflect your own experiences, qualifications and style of writing. Transparency is valued, so applications that are obviously written with AI without explanation will not be considered.

By submitting an application, you:

1. Confirm that you have the right to work in the UK and will produce the necessary documentation if you are offered this post.
2. Declare that to the best of your knowledge and belief, the information provided with your application is true and correct and that you understand that any false information or statement given will justify the dismissal from Rainbow Migration if appointed.
3. Accept that, if successful, you will be required to disclose all spent and unspent criminal records at the point of conditional job and subsequently to undergo an enhanced DBS (Disclosure and Barring Service) check. See our website for more information.

We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application.

Privacy notice

If you apply for this role, the information you provide will be processed according to Rainbow Migration's privacy policy. Rainbow Migration will not share your information with any third parties unless part of the recruitment process or are legally required to do so. By applying, you are permitting Rainbow Migration to access and use the information for recruitment purposes. Rainbow Migration will store your data for 12 months after the conclusion of the recruitment campaign. Monitoring information is kept separately and is pseudonymised to avoid identification of applicants. It is amalgamated for statistical purposes and the original data is then deleted after six months.

Location-UK, London or London whereabouts

Department- Business Support

Reports to (Line Manager): Director of Finance and Business Support

Responsible for( Line managing): IT Officer and Operations Officer

Grade: E

Contract Type: Open-ended contract

About HelpAge

HelpAge International works with a diverse global network of around 200 organisations across 99 countries to promote the rights of older people to lead dignified, healthy and secure lives.

Through partnership and collaborations, we work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone as they get older. Our work is driven by our desire to achieve real impact for older people, to be inclusive, to work in partnership and to learn from our shared experience.

About the Job

The IT & Operations Manager plays a senior leadership role within the Business Support Department, providing strategic oversight of global operations and IT services to enable HelpAge International to deliver its 2030 Strategy, Ageing in a Just World.

The role is responsible for leading the development and delivery of operational and IT services that support evolving ways of working, partner-led programming, and the localisation agenda. The post holder ensures robust systems, processes, risk management, and compliance across operations, IT, and cybersecurity, and works collaboratively across the organisation to support effective service delivery, decision-making, and organisational resilience.

Key areas for impact/influence and responsibilities

To make an impact and influence, the role holder will:

Strategic Operations & IT Leadership

· Lead the development and delivery of the annual Operations & IT plan, budget, and reporting.

· Provide oversight of operational performance through Business Intelligence (BI), KPIs, and regular analysis.

· Manage the Operations & IT risk register, including operational, IT, and cybersecurity risks and incidents.

Operational Systems, Policies, and Services

· Lead and support the delivery of policies, processes, and tools across key operational areas, including contract and partnership management, data protection, environment, systems, and cybersecurity.

· Provide operational advice and support to Global Teams and clusters in London and overseas.

· Support localisation processes, including country office operations and office closures as required.

· Maintain the organisation’s IT resources and infrastructure ensuring they are adequate to our needs and fit for purpose.

· Ensure maintenance of the digital assets and equipment register.

IT Strategy and Digital Enablement

· Lead the organisation’s IT roadmap and delivery of key IT projects and digital tools.

· Ensure appropriate cybersecurity measures are in place and lead the management of cyber incidents.

· Ensure staff are equipped for safe and effective remote working, in collaboration with HR and Operations.

People Management and Collaboration

· Line manage Operations & IT staff and coordinate communities of practice across operational areas.

· Work closely with Business Partners, Global Impact, and Business Development teams to manage operational risks and strengthen partnership and contract management.

· Manage the Operations & IT budget and ensure efficient use of resources.

Skills and experience required 

The successful candidate will bring:

· Experience managing projects and task groups to improve operational practice and processes.

· Strong analytical skills, including data analysis, reporting, and identification of trends.

· Knowledge of best practice across multiple operational areas such as partnership and contract management, data protection, security, environment, and IT.

· Experience delivering training and providing operational and IT support in an international organisation, both remotely and in person.

· Ability to provide efficient, responsive operational and administrative support within a changing organisational context.

· Strong collaboration skills and ability to work across teams, functions, and with external partners.

· Alignment with HelpAge values: impact, learning, partnership, and inclusion.

How to apply

Interested candidates are invited to submit their application, including a detailed CV and a cover letter only demonstrating how their skills and experience align with the requirements of the role not later than the deadline 17 June 2026.

Please submit your application through the specified channel, clearly indicating the job title in the email subject. Due to the high volume of applications, only shortlisted candidates will be contacted.

Citizens Advice Torfaen is seeking to appoint a new Chief Executive to ensure we continue to thrive, grow, and develop the services we deliver locally and nationally. The Chief Executive will lead the management of the organisation; advise the Trustees on the strategic direction of the organisation, implement Board decisions and promote our values, aims and objectives in everything they do. Reporting directly to the Chair of the Board of Trustees, the post will play a critical role in the overall leadership and management of Citizens Advice Torfaen and will be vital in securing the future success of the organisation.

At KCLSU, our vision is to create a future where every student has the opportunity to thrive. Together with our members, we are a union of students where individuals love their university experience, are involved in shaping the future, and have the power to make change and connect to each other.

We work to achieve this in a way that is aligned to our values - Inclusive, Collaborative, Open and Brave. These values guide how we behave, and how we go about our work.

As the Community & Campaigns Organiser, it is your role to support the growth, planning and delivery of KCLSU campaigning and organising activity. You will ensure that elected officers, Academic Associations, Networks and students are enabled and empowered to create strategic, member-led campaigns by:

• Supporting our members to develop, shape and deliver their agenda, providing advice, coaching and guidance on how to develop impactful campaigns and projects.
• Working as part of the Student Voice team to embed campaigning and organising across all areas of our work, ensuring that students from across our membership are empowered to make change through campaigns. 
• Enabling our communities (Academic Associations, Liberation Networks and Student Representatives) to grow and develop into effective representative bodies. 

To apply for this role, please fill in an application form, including a personal statement that details how your meet the person specification. 

To be eligible to apply for this role, you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport / visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship. 
• Have a National Insurance number, or be in the process of applying for one. 
• Not be a trustee of King's College London Students' Union.

REF-229 094

Job Title: Equipment Advice and Outreach Officer

Reports to: Chief Executive / Practice Lead

Contract: Fixed term, 18 months

Hours: Part-time, approximately 22.5 hours per week (0.6 FTE)

Location: Home-based in England, with regular travel across a large region and occasional overnight stays

Salary: £20,556 (Full-time equivalent salary (FTE): £34,259)

About Pathfinders Neuromuscular Alliance

Pathfinders Neuromuscular Alliance is a user-led charity run by and for people with muscle-weakening conditions. We provide advocacy, peer support, information, training and campaigning to help disabled people live with greater confidence, connection and control.

We are developing a new service model to help adults with neuromuscular conditions identify practical needs relating to equipment, adaptations and wider day-to-day transitions, and to connect them to people with relevant lived-experience expertise.

Purpose of the Role

The Outreach and Practitioner–Evaluator will help Pathfinders identify adults with neuromuscular conditions who may benefit from practical support around equipment, adaptations and wider day-to-day challenges.

The role is not primarily to provide complex specialist advice directly. Instead, the postholder will:

• build relationships with services and organisations to identify potential clients
• hold structured conversations to understand people’s needs
• offer initial information, practical resources and signposting
• connect people to Pathfinders’ lived-experience specialists where more specific insight is needed
• support the development of reusable lived-experience resources, including short videos, blogs and written guidance
• collect routine feedback and help document and evaluate the service

Pathfinders’ lived-experience specialists are people with direct personal experience of neuromuscular conditions and of specific issues, transitions or practical solutions. A key part of this role is helping people access that expertise.

The role is to help people make sense of what might help, what routes may be available, and who they may need to speak to next. It is not to guarantee that equipment will be obtained, but to improve people’s understanding, preparedness and access to relevant expertise and pathways.

Main Responsibilities

1. Outreach and relationship-building

• Build and maintain relationships with clinics, hospices, charities, networks and other relevant services.
• Travel regularly to external settings to identify potential clients and raise awareness of the service.
• Confidently approach professionals, families and individuals to explain the offer and encourage engagement.
• Help create practical referral and engagement routes into the service.
• Prioritise outreach activity in line with project aims and agreed target regions.

2. Needs identification and support coordination

• Hold 1-to-1 conversations with adults with neuromuscular conditions and, where appropriate, family members or supporters, to identify practical needs relating to equipment, adaptations and wider day-to-day challenges.
• Provide initial information, signposting and relevant resources within agreed boundaries.
• Recognise when an issue would benefit from connection to a Pathfinders lived-experience specialist and facilitate that connection.
• Recognise when an issue requires statutory or clinical input and support onward referral or escalation where appropriate.
• Work with Pathfinders staff to help ensure people are connected to the most appropriate source of practical or professional support.

3. Working with lived-experience specialists and resource development

• Work with freelance lived-experience specialists to identify practical solutions, insights and examples relevant to the issues raised by service users.
• Support and encourage lived-experience specialists to share their expertise in accessible ways.
• Help coordinate and develop practical resources based on lived-experience knowledge, including short videos, blogs and written guidance.
• Contribute to ensuring these resources are accessible, organised and responsive to recurring needs identified through the service.

4. Documentation and evaluation support

• Maintain accurate records of outreach activity, contacts, needs identified, resources shared, onward connections and follow-up.
• Support the collection of routine feedback, including post-support forms and short follow-up conversations.
• Use agreed templates and systems to document contacts clearly and consistently.
• Share reflections and emerging themes with the team to support ongoing learning, evaluation and service development.

5. Teamworking and service development

• Participate in regular supervision, planning and reflective review meetings.
• Work collaboratively with the Chief Executive, Advocacy Officer, freelance lived-experience specialists and external partners.
• Contribute to the refinement of service processes, boundaries and referral pathways.
• Support dissemination of learning through briefings, webinars or other outputs as required.

Additional Requirements

• Regular travel across England is required, typically around once per week, with priority given to areas closest to the postholder’s base in the first instance. 
• Some travel may involve overnight stays.
• The postholder must have access to and use of a car for work purposes, although train travel may be used for some visits.
• Travel expenses and mileage will be reimbursed in line with organisational policy.

Person Specification

Essential

• Confident, outgoing and comfortable starting conversations with new people in professional and community settings.
• Experience of outreach, community engagement, advice, advocacy, support work or case coordination.
• Strong organisational skills and confidence managing follow-up, coordination and documentation.
• Comfortable using forms, spreadsheets, databases or case-recording systems and completing paperwork accurately.
• Familiarity with equipment, adaptations or practical support issues affecting disabled people.
• Ability to identify needs and know when to seek support, connect someone to lived-experience expertise, or refer on.
• Strong communication skills and a sensitive, respectful approach with service users, families and professionals.
• Ability to work independently while remaining well connected to a small team.
• Able and willing to travel regularly across England, including occasional overnight stays.
• Access to and use of a car for work purposes.
• Commitment to inclusion, dignity and user-led practice.

Desirable

• Experience of working alongside people with lived experience to co-produce support or resources.
• Experience of gathering feedback or supporting service evaluation.
• Knowledge of health or social care systems.
• Personal or close lived experience of disability or long-term conditions.

We are aiming to recruit immediately for this role with the first round of interviews on 1st June, but will conduct further interviews if necessary until we identify a suitable candidate.

Would you like to lead an organisation that makes a meaningful difference to the lives of millions of people? Tinnitus UK is looking for an experienced and values-driven Chief Executive Officer to guide the charity through an exciting period of growth and opportunity.

Tinnitus affects almost 8 million people in the UK, with many experiencing a significant impact on their wellbeing, relationships, work and quality of life. Tinnitus UK exists to improve the lives of people living with tinnitus through trusted information and support, education and professional development, research partnerships, and awareness and advocacy. Each year, we support more than 250,000 people through our services, resources, events and networks.

Following a period of significant organisational development, Tinnitus UK is entering an exciting new phase. We have strengthened our finances, enhanced our operations and services, expanded our influence, and launched an ambitious 10-year strategy that sets out our vision for the future. We are now seeking a part-time Chief Executive Officer to lead the next stage of our journey.

Reporting to the Chair of the Board of Trustees, the CEO will provide strategic leadership for the organisation, working closely with the Board, staff team, volunteers, funders and partners to deliver our mission and maximise our impact. You will lead a committed and talented team, ensuring Tinnitus UK remains financially sustainable, influential across the hearing health sector, and responsive to the needs of people living with tinnitus.

This is an opportunity for an experienced and values-driven leader who combines strategic thinking with practical delivery. You will be comfortable leading a small but ambitious organisation, building partnerships, driving income growth, supporting innovation and representing Tinnitus UK externally with credibility and passion.

While this role is initially being recruited on a part time basis, we envisage a planned progression to a full-time position as the charity grows and subject to financial sustainability. We believe that visible and collaborative leadership is essential and therefore ask candidates to commit to spending at least two days per week in our Sheffield office, working alongside the team.

If you share our commitment to improving understanding, treatment and support for people affected by tinnitus, and want to help shape the future of a growing national charity, we would love to hear from you.

For further information, including details of the role and person specification, please download the Candidate Pack or contact us to arrange an informal conversation.

To apply, please submit your CV and a supporting statement (maximum two pages) outlining how your skills and experience meet the requirements of the role and why you are interested in leading Tinnitus UK.

The deadline is 5pm Monday 5 July.

First interviews will be held online on 14 and 15 July while second interviews will be held in person at the Tinnitus UK offices in Sheffield during week commencing 20 July.

YMCA DownsLink Group (YMCA DLG) is the leading charity supporting children and young people across Sussex and Surrey through safe homes, mental health support and trusted advice. Following a significant period of organisational stabilisation and transformation, we are now entering an ambitious new phase focused on growth, influence and deepening our impact.

We are seeking an experienced and values-led Director of Mental Health and Advice to join our Executive Team and lead our counselling and specialist support and advice services for children and young people. This is a strategically important leadership role with responsibility for community and schools counselling, specialist youth advice and sexual exploitation services, safeguarding, service quality and contract growth across a complex and evolving operational landscape.

You will bring visible leadership across services, strengthen partnerships with commissioners and local authorities, and help shape the future of mental health and advice support for children and young people across the region. Alongside this, you will help lead the organisation as a whole, contributing to long-term sustainability, growth and strategic direction.

This appointment forms part of a wider strengthening of YMCA DLG’s Executive Team, alongside the recruitment of a second Director role, as the organisation enters its next phase of growth and impact. This is an opportunity to join an ambitious organisation at a pivotal moment and help shape what comes next.

Peridot Partners are supporting us with the recruitment of this role. When you click 'Redirect to Recruiter' you will be redirected to the full job advert and how to apply on the Peridot Partners website.

Closing date: 9 am Tuesday 30th June