The role will involve managing the day-to-day running of Healthwatch Thurrock, and to attend meetings locally, regionally and nationally when required, to represent and feedback on the work Healthwatch Thurrock are undertaking. To ensure Healthwatch Thurrock’s profile in the community is maintained by outreach, social media and events and to lead on recruitment of Ambassadors, Volunteers and Focus Group members. To supervise 2 staff within the Healthwatch team.

If you have an interest or background in either Health or Social Care, are a good talker, but more importantly a good listener and are passionate about people being heard then please take a look at our job description for this vacancy.  We are excited to hear from you!

Location: Witness Service Wales - Within Dyfed Powys Police force area.

Flexible location within the area to be covered, preferred home working but court-based office option may be available. 
Are you an experienced manager of staff or volunteers looking for a new opportunity?

Are you a great manager of people, who is passionate about supporting vulnerable individuals?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.

The Role

As Team Leader (Outreach Services) you will be in a crucial role, responsible for the delivery of a pre-trial Outreach Support Service to Vulnerable and Intimidated Witnesses in a defined geographical area.

You will manage, motivate and develop a team of volunteers who support vulnerable witnesses in their journey through the criminal justice system.

You will also develop and maintain key local stakeholder relationships with a view to enhancing partnership working, and service delivery standards and effectiveness.

Who we are looking for

We are looking for someone with excellent management and communication skills, who can adapt to and manage change. Experience of working to agreed targets is essential for this role along with working to tight deadlines.

We welcome applications from diverse candidates who can demonstrate transferable skills.

This post is subject to enhanced vetting and barring check.

You will love working with us because:

• We value diversity and equity
• You will be a part of a fantastic team who works collaboratively and inclusively, using cutting edge IT solutions to help us work better together
• You will be making a positive difference in people’s lives
• Your health and wellbeing is important to us, we have a comprehensive Employee Assistance Programme, including access to counselling sessions, both online and on the phone support.
• Your future financial health is helped by a generous pension scheme
• You can further your career with training and development tailored to you
• You will have access to an online employee support networks and forums
• Generous annual leave allowance starting at 26 days plus bank holidays with an additional 4 days off at the end of the year
• Opportunity to buy additional annual leave
• Generous maternity pay and shared parental leave
• 3 days paid volunteering each year
• Discount scheme
• Cycle to work scheme
• Inhouse mentoring scheme

About us: 

The Citizens Advice Witness Service provides a vital service offering free and independent support for witnesses in every criminal court across England and Wales.

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. 

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

Closing date: 31/05/2021

Interview date: 10/06/2021

Team Leader (Employment Advisor Teams) WLA WHP JETS

£26,250 - £31,250 per annum (Regional difference may apply)

37.5 hours per week, permanent

Ref: 22637

Location: Home based with the potential to do some face-to-face activity post COVID-19

Working across West London/North West London covering Harrow, Hillingdon, Wembley or Barnet 

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for Team Leaders to work on our West London Alliance DWP Work & Health Programme Job Entry – Targeted Support (WLA WHP JETS) Programme.

The WHP JETS Team Leader role is integral to the success of our employment programmes, to ensure our staff integrate in multi-disciplinary teams and work together to provide regular, high quality support to participants. The role requires an engaging, empathetic and motivating individual, with the ability to support staff to achieve day-to-day performance. The Team Leaders will develop and maintain effective relationships with key stakeholders and ensure the effective management of staff caseloads.

This role is perfect for individuals with proven leadership skills and experience of leading and supporting customer focused teams. The successful candidate will have excellent interpersonal skills, a solution focussed approach, target driven and be highly organised.

Reporting to Regional Delivery Manager you will be responsible for managing and assisting the Regional Delivery Manager in the day to day management and support of the teams.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within West London geographical area and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

•  Competitive Salary

• Enhanced Pension Scheme after 6 months

• Life Assurance x 3 of your salary

• Enhanced annual leave

For further information and to apply online, please click the "Apply on website" button quoting the reference number 22637.

Closing date: 21st May 2021.

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format please contact our HR Service Centre to make alternative arrangements.

Citizens Advice Hammersmith and Fulham (CAHF) has a strong track record of delivering high quality, multiple award winning, innovative advice and information services which help people to exercise their rights, and empowers them to address the issues they are facing.

We are looking for a highly motivated and enthusiastic individual to join our Team Leaders. To support and develop volunteer/paid delivery of our information and advice services across multiple channels, including our volunteer-led library service.

Requirements:

• Current experience delivering advice topics: Welfare rights, Debt, Housing, Employment, in an assessor or advice giving role.
• An adept organiser, who can identify ways to meet targets, manage referrals and keep information systems up to date.
• An excellent communicator who can effectively nurture/motivate volunteers.
• Proactive, resilient team player, able to work with different stakeholders.
• Certificate in Generalist Advice work or equivalent qualification or demonstrates the ability to achieve certification within a set period.

For more information, please click on the Apply button.

Closing Date: Monday 24th May 2021

Age UK Wigan Borough is the largest charity for older people in Wigan Borough. We have worked throughout the past year to support older people through lockdown and provide a range of services to improve people's lives, including helping to claim for over £1,750,000 in benefits.

Do you have experience of managing a complex organisation and a well-developed understanding of the benefits system?

The post holder will manage our Information, Advice and Advocacy services, ensuring duplication is eliminated, efficiencies maximised and service users receive a joined-up response. He/she will provide leadership to the service and ensure that all elements operate within the parameters set out in contracts and funding agreements.

For further information and how to apply, please click the ‘apply’ button to be re-directed to our website.

Closing date: 12 noon on Wednesday 2nd June 2021

Interview date: Monday 7th June 2021

This exciting new role will attract an experienced and highly motivated Team Leader who can support the Sanctuary Manager in day to day running of a busy sanctuary, and the training and developing of staff and volunteers.

PERSON SPECIFICATION

You will embrace the Ethics and Ethos of the Charity and promote compassionate living

You will have a minimum of 12 months full time experience working with farmed animals, along with proven supervisory / management skills.

Excellent communications skills both written and verbal

Proven experience in leading a team, mentoring and training

Be physically fit and embrace all seasonal weathers

Have a true passion and empathy for all animals which a background in animal care

Ideally experience with Equines

Driving licence essential

 Aim of Role

To support the Sanctuary Manager in the smooth and safe running of the sanctuary, ensuring all residents receive the correct and appropriate care and welfare to live a safe and happy life. To manage and support team members and volunteers so they carry out their roles safely giving appropriate care to the residents in their home.

Main Duties

Farm Animals

• To identify any issues with the sanctuary animals through daily thorough checks
• To have a thorough understanding of all sick animal care plans through regular handovers with the AWM, this information must be communicated effectively to the teams, monitored or trained in accordance to the care plan. Recording all relevant information in appropriate files / books
• On the advice of the AWM you must demonstrate effective communication with vets, farrier, physiotherapist and any other practitioners we engage with. 
• Contact vets, farrier if animals require attention
• Follow all vaccination and treatment programmes for sanctuary animals and communicate or train to teams as advised by AWM or Manager
• Administer medications
• Collect prescription medications as and when required
• Assist with vet / farrier visits
• Support with day to day Animal Care Duties
• Follow all animal feed and enrichment programmes: train and monitor through the teams
• Identify housing and fencing damage
• Ensure all animals are in safe paddocks
• Follow all pasture management programmes
• Assist with safe and appropriate storage of any deliveries

Equine

• Ensure daily and weekly duties for equines are being carried out
• Review weekly equine paperwork
• Support with Physiotherapy
• Attend regular equine meeting with AWM / Manager
• Assist with the worming, vets, farrier and other practitioners visiting the equines
• Plan and prepare weekly work for equine staff, monitor and review
• Work hands on with the equines on a weekly basis
• Support with Equine treatements and care plans

Volunteers 

• Responsible for the sourcing, inducting, training, monitoring, empowering and booking of animal based volunteers
• Organising the weekly tasks for volunteers ensuring safety and supervision at all times through the teams

Administration

• Safe receipt and storage of deliveries
• All associated paperwork regarding rotas and staff availability
• All associated paperwork regarding Volunteers
• Ensure communication books are completed in line with policy
• Ensure all team members are empowered, supported and feel valued to create a positive working environment

Staff Team Organisation

• Monthly rotas
• Sick and holiday cover
• Extra staff when required 
• Write up daily tasks on the board
• Monitor staff, review work and train as required

Policy, Procedure and Legislation

• Work in accordance to the Charity Policy and Procedures
• Follow and ensure staff and volunteers work to procedures and risk assessments
• Follow all legislation which governs our industry in accordance to health and Safety, COSHH and DEFRA
• Ensure you and the staff team work inline with in house training

• In the absence of the AWM conduct the daily morning meeting with staff (Farm and Equine) to ensure they are fully up to date with sanctuary information and de brief at the end of the shift with sanctuary staff.
• Complete daily board for staff and volunteers

Training Salary £18,500 ( six month period )

32.5 hours a week (over a fortnight)

Hours between 8am and 6pm five days a week

Rota over 7 days a week including bank holidays

This role is subject to seasonal changes due to the needs of the sanctuary residents

The Sanctuary does not offer accommodation with this role

We are only able to contact successfull applicants inviting them to the next stage

ABOUT US

Dean Farm Trust established in 2007 is a registered charity and animal sanctuary. Operating in Chepstow South Wales we offer a home for life to unwanted, neglected and abused animals. Our sanctuary is currently home to 185 farmed animals in 62 acres of pasture, paddocks and woodland, We promote compassion and a vegan lifestyle. Our sanctuary is open to the public, private visitors along with hosting tours and events throughout the year. Our ethos is to treat every single animal as an individual, caring for it giving the correct enrichment, feed, space, freedom and companisnship for their life. In the short time we have been open thousands of visitors have come to the sanctuary, many returning with their families and friends.

The primary aim of the Trust is to provide a home for life, shelter, warmth, food, and enrichment, to sick, ill-treated, and abused animals and animals that have been subjected to farming or sport.

To promote humane behaviour towards animals by providing care, treatment, protection, and security for animals and to educate the public in matters pertaining to animal welfare in general and the prevention of cruelty and suffering among animals. The Trust also promotes compassionate living and humane behaviour towards animals through a variety of public education and outreach activities.

Our Charity was delighted when earlier this year the wonderful "Matt Pritchard" became our Patron. He is an animal advocate and is about to embark on a huge challenge of Rowing aacross the Atlantic Ocean to raisefunds for our charity. 

We have had a number of articles written about us in the local and National magazines and papers supporting the work we do and sharing our stories.

In the sort time we have been established our charity has one a number of awards and recently been voted the "Favourite Animal Sanctuary" in the UK by the prestigeous Vegfest

Are you…

• Experienced in providing services to vulnerable people?
• A proven leader of programmes and services?
• A creative and inspiring leader, able to work collaboratively and strategically?
• Passionate about doing a job that makes a difference?

We are looking for a fantastic leader to join our team and oversee our rough sleeper drop-in, activities and Education, Employment and training programmes  at the Project. You will be someone who is experienced in delivering great services for vulnerable people, and work in a dynamic, positive and creative way to achieve the best outcomes for service users and staff alike.

Ideally, you will have experience of working within a Psychologically Informed Environment, modelling and implementing best practice to others. You will participate in the overall responsibilities of the Project.

 Hours Average of 40 hours per week (full-time). As the Centre will become a 24/7 service, you will be on a balanced 6 week rolling rota of day, late, night and weekend shifts.

Pension: The employee will be assessed under auto-enrolment pension legislation and if eligible, minimum contributions will be made.

Annual Leave: 33 days per year, inclusive of public bank holidays. As the Project operates a 24/7 service, bank holiday cover may be required.
 
Contract: Full Time, Open-ended

DBS: An enhanced DBS check required and compliance with Church Army’s safeguarding policies. Safeguarding training will be required. 

Occupational Requirement: *Positions are exempt under the Equality Act 2010, Schedule 9, Part 1.
Physical requirement: The job regularly involves walking throughout the Project, which is based over 2 sites 100m apart, over a number of floors with stair access. There is also a requirement to travel across London for meetings and service user support. Physical mobility and ability to carry smaller items are required as essential.

To apply: 
Please find attached the Job pack with details of the job description and the link to the application form or find attached the application form .

CVs will not be accepted. Applications should be sent to our recruitment email address.

Closing date for applications:  Friday 4th June 2021 at 08:00 am.

Interviews:  Thursday 10th June 2021.

Team Leader (Employment Advisor Teams) WHP JETS

£26,250 - £31,250 per annum

37.5 hours per week, permanent

Ref: 21934

Location: Home based with the potential to do some face-to-face activity post COVID-19

Working across – Central England CPA 1 geographical areas include: Bedfordshire & Buckinghamshire, Northamptonshire, Lincolnshire, Leicestershire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire & Worcestershire

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for Team Leaders to work on our DWP Work & Health Programme Job Entry – Targeted Support (WHP JETS) Programme.

The WHP JETS Team Leader role is integral to the success of our employment programmes, to ensure our staff integrate in multi-disciplinary teams and work together to provide regular, high quality support to participants. The role requires an engaging, empathetic and motivating individual, with the ability to support staff to achieve day-to-day performance. The Team Leaders will develop and maintain effective relationships with key stakeholders and ensure the effective management of staff caseloads in a fast pace environment.

This role is perfect for individuals with proven leadership skills and experience of leading and supporting customer focused teams. The successful candidate will have excellent interpersonal skills, a solution-focussed approach, target driven and be highly organised.

Reporting to the Regional Delivery Manager, you will be responsible for managing and assisting the Regional Delivery Manager in the day to day management and support of the teams.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within Central England regions of Northamptonshire, Bedfordshire, Buckinghamshire and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

For further information and to apply online, please visit our website via the button below quoting the reference number 21934.

Closing date: 28th May 2021.

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, please contact our HR Service Centre to make alternative arrangements.

Team Leader (East Midlands)– Clinical Services

Full-time 35hrs

Salary - £30,450- £35,525 – Dependent on experience

(this post will be home based whilst travel is restricted due to Covid-19)

GamCare is the leading national provider of information, advice, support and free treatment for the prevention and treatment of problem gambling. Our expert services are confidential and non-judgemental. Our treatment services provide face-to-face, online, telephone, individual and group-based treatment.

We are delighted to be seeking a full-time Team Leader to support the management of our new East Midlands service. This position is integral in the leadership and management of the team in delivering effective, safe and responsive interventions to people experiencing problems with gambling and people affected by another person’s gambling.

This is a wide-reaching role, with an expectation that you will be able to successfully manage and support staff across a large geographical area. We will have office locations in all of the main counties across East Midlands which you will be expected to attend on a regular basis, and whilst our preference is that this post will be based centrally in Nottingham, we are willing to give consideration for the main office base to be in one of the other counties, depending on the location of the successful candidate.

This role requires applicants to

• Provide safe and effective day to day operational management of the services and practitioners
• Have experience of managing staff
• Provide strong leadership and supervision to staff
• Have experience of working with vulnerable/complex cohorts and providing clinical expertise
• Be able to perform well in a busy and demanding working environment
• Have a good understanding of performance management, case management and quality assurance measures
• Be well organised and able to meet deadlines
• Be passionate in ensuring service users are at the heart of what we do

The Team Leader reports to the Senior Services Manager and will be pivotal in developing, leading and delivering first-class services in this new directly delivered by GamCare Area.

This position will require some evening and weekend work, on a rota basis.

This post is subject to an enhanced DBS check

For further information, please contact Fern Hensley, (Senior Services Manager)  

To apply, please go onto the GamCare website and complete the application form and Equal Opportunities Monitoring Survey.

Previous applicants need not apply

Closing date for applications is at 9am Monday 24th May

Interviews will be held via video conference

Team Leader (Employment Advisor Teams) WHP JETS

£26,250 - £31,250 per annum (regional differences may apply)

37.5 hours per week, permanent

Ref: 22270

Location: Home based with the potential to do some face-to-face activity post COVID-19

Working across - Home Counties geographical areas:

East of England - Kent, Essex, Hertfordshire and Norfolk

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for Team Leaders to work on our DWP Work & Health Programme Job Entry – Targeted Support (WHP JETS) Programme.

The WHP JETS Team Leader role is integral to the success of our employment programmes, to ensure our staff integrate in multi-disciplinary teams and work together to provide regular, high quality support to participants. The role requires an engaging, empathetic and motivating individual, with the ability to support staff to achieve day-to-day performance. The Team Leaders will develop and maintain effective relationships with key stakeholders and ensure the effective management of staff caseloads.

This role is perfect for individuals with proven leadership skills and experience of leading and supporting customer focused teams. The successful candidate will have excellent interpersonal skills, a solution-focussed approach, target driven and be highly organised.

Reporting to the Regional Delivery Manager, you will be responsible for managing and assisting the Regional Delivery Manager in the day to day management and support of the teams.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within Home Counties region of Hertfordshire and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

For further information and to apply online, please click the Apply on Website button quoting the reference number 22270.

Closing date: 28th May 2021.

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format please contact our HR Service Centre to make alternative arrangements.

The Brent Irish Advisory Service (BIAS) has supported London’s largest Irish Community in Brent for over forty years. We would like to appointment a dynamic, enthusiastic Advice Outreach Poverty Worker to provide a hands-on approach to the delivery of BIAS core generalist advice service. This is an exciting opportunity for someone already working in the sector  to help shape and lead our community services. This post is funded for five years with thanks to the City Bridge Trust.

BIAS is a small charity but makes a real difference helping turn people’s lives around and going the extra mile. The main problems we deal with relate to housing, welfare and poor health within our community. We believe passionately that the Irish community should be supported to access rights and entitlements to services. You will need to have strong people skills as you will be working with a small, but friendly staff team and excellent organisational abilities to ensure project deadlines are achieved.

In the current pandemic situation, our service is currently being delivered remotely. The post-holder will be expected to combine working from home and attending the office as needed to meet service needs, which may change as the longer-term Covid-19 situation becomes clearer. BIAS also delivers  an Active Ageing club weekly.

Why you should work for BIAS 

• We are a dynamic small Charity supporting the UK’s largest Irish Community
• We are firmly driven by our principles and ethos to help an often “forgotten Irish” community.
• We have a good reputation with our funders and our clients, and support approximately 400 people each year in our community.
• We consider our employees an asset with opportunities for training and development
• There is a great atmosphere and good staff morale
• Having a strong Irish connection is definitely a help but not essential but you must be able to relate to the cultural and health needs of the Irish Community. 
• Your skills, experience and enthusiasm will help BIAS to continue to grow and develop
• 25 days holiday- plus discretionary Christmas Holidays (based on FT post)
• Contributory Pension

The above role is supported by the City Bridge Trust and is part of a five-year grant funded post (which will be subject to yearly performance reviews for continuation).

The deadline for receipt of applications is Friday 4 June 2021 at midday. Please see the Job Description attached to this advert. BIAS does not accept CVs. Please email application to us details enclosed in pack.

Previous applicants to this position need not reapply.

Please note at this time interviews may be conducted on a video conferencing platform and expected approx. within 2 weeks of the closing date.  All candidates invited to interview will be required to provide documentary evidence of their right to work in the UK in order to comply with the statutory requirements.

The opportunity

We’re looking for a Call Centre Team Leader (Customer Care) to join our Customer Support Team.

About the role

As our Call Centre Team Leader, you'll develop and lead the Customer Care Team providing exceptional customer service to our amazing supporters using multi-channel modes of contact. 

You'll inspire, motivate and lead a remote team across the UK dealing with high levels of contact across multiple channels. You'll ensure all members of the team have the necessary skills, knowledge, and information to successfully deliver an excellent inbound customer service to all customers, planning and allocating work to the team to achieve agreed objectives and SLAs.
 
Through developing an excellent understanding of our customer contact technology and how that supports both our customers and your team, you’ll gain knowledge of British Heart Foundation’s (BHF) CRM database and associated procedures relating to the tasks of the Customer Care Team, ensuring the accurate and responsible handling of all data in-line with BHF data policies in all BHF relevant databases and paper records.

About you

With a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording and inputting of information, you’ll have previous experience of ensuring quality data is gathered on customer contact. 

You'll be an experienced Team Leader, having run an inbound a customer call centre team previously and will also have strong leadership and people and performance management experience. 

Target-driven, you'll be able to use your own initiative and manage your own workload and will have excellent communication and customer service skills able to respond by telephone and in writing sensitively to our supporters and customers.

With an enthusiastic and “can-do” positive attitude you’ll enjoy learning about and utilising new customer contact technology, driving continuous improvement.

Please note this role will be homebased but there will be a requirement to travel to BHF offices in Birmingham.

About us

We’ve helped halve the number of people dying from heart and circulatory diseases in the UK since the 1960s, but there is still a mountain to climb. We rely on the support and donations from the public. If these stop, so does our research. So does the support we provide. And so does the search for cures and treatments that could save you or someone you love one day.

Interview process 

The interview process will be held over MS Teams. 

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Cambridge & Peterborough Children and Young People’s Mental Health Services – a partnership approach

A new partnership has been set up to transform and bring together mental and emotional health services for children and young people in Cambridgeshire and Peterborough. Centre 33 and Ormiston Families are joining their expertise in therapeutic support with Cambridge and Peterborough NHS Foundation Trust and Cambridgeshire Community Services NHS Trust. The partnership is committed to using the THRIVE framework of Getting Advice, Getting Help, Getting More Help and Risk Support.

Centre 33 and Ormiston Families are looking for dynamic, passionate individuals to work as a diverse team across our organisations on the delivery of evidence-based interventions to children and young people aged 0–25 years.

We have a variety of roles which will support this new service, including Team Managers. If you have the skills and experience and want to contribute to the continuous development and innovation of children and young people’s mental health provision, we want to hear from you.

For more information and to apply, please visit our website via the Apply button.

Closing date: 9.00am on Monday 24th May 2021.

Interview date: Week beginning 31st May 2021.

Centre 33 and Ormiston Families are committed to safeguarding. We are equal opportunities employers; we value diversity and welcome applications from all sections of the community.

Established in 1974, Family Rights Group is the national charity that works with parents whose children are in need, at risk or are in the care system, and with members of the wider family who are raising children unable to remain at home.

Our goal is to enable children to be raised safely within their family and strengthen the family and community support networks of children in the care system.

We are looking for a highly-skilled and dynamic leader to manage a complex and critical part of the charity’s work, our advice and advocacy service. As Director, you will have strategic responsibility for the management and development of the service as it continues to respond to the multiple challenges of the pandemic, ensuring delivery of specialist legal and child welfare advice to an increasing number of families.

To find out more about the role, please visit our website.

The charity is committed to equality, diversity and inclusion in all aspects of its work, including employment.

Closing date for applications: Midnight Sunday 23rd May.