• Are you looking for volunteer roles ?

    Go to volunteering section

118

Advice and information team leader jobs

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,731 p.a.
An opportunity to help people with their debt & money concerns, launching your career into the 3rd sector & joining our friendly advice team
Posted 4 days ago
Top job
Hammersmith, Fulham, Ealing and Hounslow Mind, Multiple Locations (Hybrid)
£24,525 per year
Posted 4 days ago Apply Now
Top job
The Children's Trust, KT20, Tadworth (Hybrid)
£60,000 - £70,000 per year pro rata
Thank you for your interest in becoming a Legal Counsel at The Children’s Trust.
Posted today Apply Now
Closing in 7 days
Catholic Children's Society, London (Hybrid)
£58,000 per year
Do you want to join a growing and dynamic charity and make a real difference? This varied and rewarding role could be for you!
Posted 3 days ago Apply Now
Closing in 7 days
Shelter, Newcastle upon Tyne (On-site)
£37,181 per year
Posted 1 week ago
Carers First, Multiple Locations (Hybrid)
£28,050 per year
Posted 2 weeks ago
Closing in 7 days
The Royal College of Radiologists, Multiple Locations (Hybrid)
£43,718 per year increasing to £48,319 within two years continuous service dependent on performance
Posted 1 day ago
London Legal Support Trust, London (Hybrid)
£47,000 - £49,500 per year (pro-rated for shorter term contracts)
Posted 3 days ago Apply Now
Closing in 4 days
Age UK, Multiple Locations (Hybrid)
Up to £23633 per annum
Posted 1 week ago
Page 1 of 8
Stoke-on-Trent (On-site)
£25,731 p.a.
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years, Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society.

Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy. Within our Debt Advice team, we help support a wide range of people to find a solution to their debt circumstances.

An opportunity to help people with their debt and money concerns, by launching your career into the third sector and joining our friendly advice team, where you will work in a fast paced, target driven environment, helping people across the country.

Purpose of the job:

As a Debt Advice Caseworker, you will provide high quality advice and casework services to our clients who call through to our national help desk. The role is fully telephone based, at our office in Stoke on Trent. The telephone lines are open from 9am-8pm Monday to Friday, and Saturday 9.30am-1pm. The role includes a variety of shift patterns in line with the requirements of the contract.

You will predominantly be advising clients on their debt issues over the phone, helping them to find solutions to their issues. No call is the same, and each client is given tailored advice dependent on their circumstances. The role is demanding, but  full training will be provided, and you will be, working as a part of an approachable and supportive team in a rewarding environment, allowing you to provide the best possible service to our clients.

Through your excellent communication skills and attention to detail, you will be able to deal with complex situations, provide accurate and detailed information, whilst achieving individual KPI’s and targets.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Equality and Diversity:

All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.

Application resources
Posted by
Citizens Advice Staffordshire North and Stoke-on-Trent View profile Organisation type Registered Charity
Posted on: Thursday, 10 July 2025
Closing date: 09 August 2025 at 00:00
Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work