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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: UK (Remote with occasional travel)
Salary: Rest of UK - £20,012.14 London - £22,013.42
Hours: 21 hours per week
Willingness to travel for team meetings, training events and centre visits as required. Travel is funded.
MSI Reproductive Choices UK is looking for a highly organised and compassionate Complaints & Customer Services Facilitator to join our Quality & Governance Team.
This is a rare opportunity to join our Quality & Governance team and develop specialist expertise in complaints management, governance, and client experience within a leading healthcare organisation.
The successful candidate will benefit from dedicated one-to-one training, coaching and support from our experienced Quality & Customer Services Manager, gaining valuable knowledge and practical experience in complaint investigations, medico-legal processes, organisational learning and quality improvement. This role offers an exceptional platform for professional development and would suit someone looking to grow their career in governance, quality, patient experience, customer services or healthcare management.
Why Join Us?
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
Financial Benefits
- Competitive salary
- Up to 5% employer pension contribution
- Fast expense reimbursement (within 10 days)
Work-Life Balance
- 25 days annual leave + your birthday off
- Family-friendly policies
Rewards & Perks
- Long service recognition
- Discounts at 4,000+ retailers via Blue Light Card
Health & Wellbeing
- 24/7 GP access
- Employee Assistance Programme
Career Development
- Paid training and development
- Accredited apprenticeships
- Clear progression pathways
Key Responsibilities
- Formal Complaints Management: Support the investigation, documentation, and resolution of formal complaints, ensuring timely and compassionate responses.
- Evidence Gathering & Analysis: Review clinical records, staff statements, call transcripts, policies, and other relevant information to support investigations.
- Stakeholder Engagement: Work collaboratively with clinical, operational, and senior leadership teams to support investigations and share learning outcomes.
- Medico-Legal Claims: Assist in gathering documentation, statements, and evidence to support claims management and reporting.
- Police & Legal Requests: Support the management of police requests, legal enquiries, and information disclosures in line with legislation and governance requirements.
- Information Governance: Maintain accurate records and ensure all disclosures comply with data protection and safeguarding principles.
- Quality Improvement: Analyse complaints and claims data to identify trends, risks, and opportunities for service improvement.
- Governance Reporting: Prepare reports and information for governance groups and organisational committees.
- Learning & Improvement: Share findings and lessons learned with management teams to support continuous improvement across services.
- Client-Centred Communication: Ensure communications with complainants are clear, empathetic, and professional at all times.
- Advice & Support: Provide guidance to colleagues on complaint handling, best practice, and quality standards.
Skills & Experience
- Experience managing formal complaints within a healthcare, regulatory, legal, or other high-risk environment.
- Experience supporting or managing medico-legal claims.
- Strong understanding of information governance, data protection, and disclosure processes.
- Ability to conduct thorough investigations and present balanced, evidence-based findings.
- Excellent written and verbal communication skills.
- Experience handling sensitive and confidential information with professionalism and discretion.
- Confident engaging with multidisciplinary teams, senior leaders, and external agencies.
- Strong stakeholder management and influencing skills.
- Excellent organisational skills with the ability to manage competing priorities and deadlines.
- Proficient in Microsoft 365 applications and case management systems.
- Knowledge of quality, governance, regulatory compliance, or safeguarding processes would be advantageous.
- Understanding of NHS governance or patient safety frameworks would be beneficial.
Join MSI UK and help transform client feedback into meaningful improvements that strengthen the quality, safety, and experience of care for every client.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For over 140 years, the Forces Employment Charity has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving.
By working for FEC, you will become part of a vibrant team living the Charity's values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative.
Op NOVA is a specialist programme delivered by the Forces Employment Charity that supports veterans that are in contact with, or at risk of entering, the criminal justice system. This support is delivered across the UK through NOVA Scotland, NOVA Wales and NOVA Northern Ireland.
Brief role description
The Nova Support Team (NST) Client Advisor plays a key role in the NOVA Support Team, acting as the first point of contact for veterans who have served in the UK armed forces and are at risk of, or are involved in, the criminal justice system. They provide timely initial advice, guidance and support, assess individual needs and connect veterans to appropriate services.
The role includes receiving and triaging referrals, making prompt first contact, completing initial registrations and maintaining accurate and detailed records on the case management system to support effective casework.
Who we're looking for
We are seeking a compassionate and people-focused individual who can build trust and communicate clearly while supporting veterans with a range of complex needs.
You will have experience and guiding and supporting individuals with strong interpersonal skills and the confidence to provide accurate advice and direction. You will also be highly organised, detail-oriented and able to manage multiple cases effectively while handling sensitive information with professionalism and care.
You will be proactive, IT confident and able to work both independently and collaboratively with internal and external stakeholders. The ideal candidate will also bring an understanding of the justice system, experience using Salesforce, or a similar CRM system, and a resilient, adaptable approach.
This is a fixed term position for about 2 years. The contract end date will be confirmed at the offer stage.
Interested? Want to know more about the Charity? Check out our website.
Eager to know more about the role? Have a look at the Job Description.
What's in it for you? Check out our Benefits.
Have we convinced you to apply? If so, submit your CV and Covering Letter by Sunday, 16 August 2026.
Got questions about the role? Get in touch with the People Team at the Forces Employment Charity.
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made the People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
#LI-DNI
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are recruiting for a new Service Manager role to support Upskill, Employment Hub and Kingston Supported Employment services. This is a full-time, permanent role working 35 hours per week; we will consider applications for 28 hours/4 days.
What you’ll be doing
You will provide collaborative and motivational leadership, ensuring our services deliver agreed outcomes while maintaining a client-led approach.
Your responsibilities will include:
- Overseeing day-to-day operations and resolving issues as they arise.
- Leading service planning, implementation and delivery in line with contractual requirements.
- Building relationships with health, employment, community and funding partners.
- Monitoring contractual outcomes, delivery timescales, quality standards and key performance indicators.
- Representing Working Well Trust at contract performance meetings.
- Supporting Team Leads to develop performance and quality improvement plans.
- Using audits, reviews and client feedback to improve service quality.
- Working with the Finance Manager and budget holders to support effective budget management.
- Ensuring accurate data collection and completion of contract monitoring reports.
- Supporting staff wellbeing, occupational health cases, reasonable adjustments and effective attendance management.
- Providing senior management cover and supporting safeguarding and risk escalation.
- Recruiting, supervising and developing Team Leads alongside the HR Advisor.
- Promoting consistent induction, supervision, appraisal, training and continuous learning.
- Working with senior colleagues on organisational strategy, business planning, co-production and cross-service improvements.
What you’ll need
We are looking for someone who can demonstrate:
- Experience managing employment support, community or comparable services.
- Strong leadership and people management skills.
- Experience monitoring contracts, performance, quality and service outcomes.
- Confidence working with funders, partners and senior stakeholders.
- The ability to analyse data and use it to improve services.
- Sound judgement when managing wellbeing, performance, safeguarding and operational risk.
- A collaborative, organised and client-focused approach.
- Commitment to Working Well Trust’s values, policies and procedures.
What we offer
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30 days annual leave plus public holidays (FTE)
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Paid company closed days at the end of the year (FTE)
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Flexible, paid Wellbeing Hour every fortnight (FTE)
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6% employer pension contribution
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
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We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
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To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
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Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.
Start your application today and take the next step in a rewarding career.
Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
Job Title: Investment Manager - Portfolio
Department: Investment
Reports to: Investment Director - Portfolio
Employment Type: Full-time, Permanent
Salary: £61,500 to £67,000 per annum, depending on experience
Location: Hybrid - London, EC1Y (40-60% in person) and homeworking
About Better Society Capital (BSC):
Better Society Capital (BSC) is the UK's leading social impact-led investor. Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK; we do this by investing ourselves and enabling others to invest for impact too.
Since 2012, we have helped grow the UK's social impact investment market thirteen-fold, to more than £11 billion, proving that impact investing can scale when social outcomes and investment opportunity are genuinely aligned. We have committed more than £1 billion of our own capital to social impact investments and today hold a live portfolio of over 100 across the UK, primarily made into funds spanning early-stage and mature positions, all working towards lasting impact for the people and communities they serve.
We're now delivering our 2026–2030 strategy: mobilising £20–30 billion in capital to positively impact 15–20 million lives across the UK over the next decade. We're focusing our expertise and capital on four challenge areas: housing, economic opportunity, climate and energy, and health. These have been chosen because each combines urgent social need, proven investment models and a clear role for BSC to play.
This is BSC's next chapter. Building on everything we've proven since 2012, we're scaling with greater ambition and sharper focus, and looking for people who want to help shape how we get there.
The Opportunity:
We are recruiting an Investment Manager – Portfolio to take a leading role in the delivery of our existing portfolio including on special situations and exits.
You will take ownership of performance and manager relationships across a broad portfolio of social impact investments. You will build relationships with senior leaders at our fund managers and take responsibility for how these investments perform against their financial, social impact and systems change goals. You will also oversee several treasury holdings, held for financial return and sustainable outcomes, that support how we manage liquidity.
Across the wider social impact investment portfolio, you will take a leading role in its most demanding and consequential moments: acting as our specialist resource for complex special situations and exits, working alongside asset class teams to protect and recover financial value and impact, and shaping how BSC triages, manages and learns from these situations.
This is an opportunity to build a distinctive skillset across every asset class in which we invest, from portfolio management and manager relationships to restructuring, workouts and complex negotiation, developing cross-asset-class judgement that few comparable roles offer. We will create opportunities for you to contribute to new investments and strategic projects as our 2026–2030 strategy takes shape.
Our excellence in impact investing practice is recognised externally. In 2025 and 2026, BSC was placed on the BlueMark Global Practice Leaderboard after ranking in the top quartile across all 8 dimensions of the Operating Principles for Impact Management. You will help carry that standard forward.
We invest in our people as seriously as we invest our portfolio. You will accelerate your growth through hands-on experience, tailored training and collaboration with sector-leading specialists as well as gaining direct exposure to our Investment Committee and senior leadership.
What you will do:
Lead the performance management and manager relationships for a portfolio of social impact and treasury investments
- Manage a portfolio of social impact investments towards exit, delivering on financial returns, high social impact and systems change goals, including our charity bond investments and direct investments into or with fund managers.
- Share portfolio learnings that improve how we invest to benefit underserved and vulnerable individuals in the UK.
- Manage several treasury fixed income holdings alongside your primary social impact portfolio, overseeing performance of our externally managed mandate and contributing to strategic treasury initiatives such as asset allocation and ESG approach.
Take the lead on special situations and exits
- Take the lead on complex, often distressed special situations across the portfolio, including client portfolios, working alongside asset class teams to protect and recover value across financial, impact and systems change outcomes.
- Lead the active management of exits across the portfolio, partnering with asset class teams to bring investments through to exit.
Contribute to the management of our multi-asset portfolio
- Lead parts of our fund manager strategy delivery, working alongside asset class teams to prioritise and learn from our engagement with fund managers.
- Input into how we manage our overall portfolio performance, asset allocation and liquidity.
- Lead on discrete analysis as required across financial, impact and systems change at the whole portfolio level, advancing how we consider these dimensions in an integrated way to support learning and performance management.
- Over time, contribute to due diligence of potential new investments and strategic projects aligned with our 2026-2030 strategy.
Help lead the next phase of our market-leading impact investment approach
- Oversee and embed continuous improvement and learning from special situations and exits, sharpening how BSC manages risk across the portfolio.
- Lead and contribute to parts of our market-leading impact investing practice, with colleagues across BSC and with external partners.
- Contribute to team- and organisation-wide initiatives that help us deliver our mission, such as working groups on key priorities.Helping identify social issues or market needs where social impact investment can be an important part of the solution;
What you will bring – Qualifications & Experience
Essential
- A passion and demonstrable commitment to improving lives in the UK
- Investment experience including analysis, recommendations, monitoring performance and engaging with investees, issuers or fund managers
- Strong quantitative analysis and investment research skills, including financial analysis, modelling and market research
- Work experience that faces the financial, social or public sector
- Proven relationship-building and stakeholder management
Desirable
- Exposure to fixed income or credit analysis (we will support you here if needed)
- Work experience in social impact investing or sustainable investing
- Proven project management skills
- Knowledge of investing in real estate, renewables, venture, or outcomes contracts
Skills, Abilities and Attributes
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Structured thinker – able to deal with complexity and uncertainty
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Innovative, creative and strategic approach to problem solving
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Solves problems with multiple stakeholders in an open and empathetic way
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Collegial team player – flexible and willing to work with and contribute to a team
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Self-starter – able to work under own initiative and source new opportunities
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Relationship management – excellent interpersonal skills and able to build relationships at all levels
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A confident and effective communicator when writing and speaking
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Hunger for continued learning and development, including developing others
Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
How to Apply & Interviews:
Closing Date: Wednesday 12th August at Midnight
Please apply via Applied which is designed to minimise unconscious bias in recruitment. You will be asked to provide your CV and a short-written answer. Your CV and answer will be anonymised before being reviewed by the hiring panel.
NB We screen for applications that appear to be heavily generated by AI. You’re welcome to use AI tools to support small edits, such as improving grammar, structure or clarity, but your CV and supporting answer should reflect your own experience, knowledge, skills and motivations. Applications that feel authentic and genuinely personal are most likely to receive a high score.
We may use AI tools to support parts of our recruitment process, always with human oversight and in line with our principles on fairness, transparency and data protection. Read more about how we use AI in hiring here
Interviews
Initial screeningw/c 24th August
Round 1 interviews (virtual): w/c 31st August and 7th September
Round 2 interviews (in-person): w/c 14th September
We are a Disability Confident Committed employer. Disabled applicants who meet the essential criteria will be considered for an initial screening interview. When application numbers are high and we are unable to interview everyone who meets the minimum criteria, we will prioritise those who best meet the essential requirements of the role.
We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your Applied application whether this applies to you.
If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.
Other terms
Location: We are a UK-based business with an office in the Old Street area of London, accessible via a number of public transport links. Colleagues typically spend 40% - 60% of their working hours in the office, and the remainder from home. However, the exact requirements for this role can be discussed at interview. We hope that this working pattern encourages Better Society Capital employees to achieve a healthy balance between work and personal life, as we adapt to the needs of our diverse workforce.
Right to work: Unfortunately we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application and for the duration of employment.
Equity, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g. people from LGBTQIA+, racialised, disabled, or under-served communities).
We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch
Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lambeth North, London
Our Vacancy
North East London Region
Are you an experienced people leader with a background in support services, wellbeing, advice, advocacy or community-based support?
We're looking for an empathetic and inspiring Advice & Wellbeing Team Lead to manage a team of five Advice & Wellbeing Specialists delivering person-centred support to residents across our North-East region. This role is based on the leadership responsibilities described within the role profile and includes oversight of service delivery, complex cases, safeguarding, referrals and team performance.
About the role
You'll lead a specialist team providing holistic advice, wellbeing and advocacy support to residents. You'll oversee referrals, triage and caseload management, ensuring residents receive the right support at the right time.
You'll provide regular supervision, coaching and wellbeing support to colleagues, creating an inclusive and high-performing team culture where people can thrive.
Working closely with internal teams, local authorities, charities and community organisations, you'll build strong partnerships that improve outcomes for residents and strengthen our local support offer.
This is a hands-on leadership role and, where required, you'll support complex cases and undertake joint visits with residents as well as supporting community wellbeing hub delivery.
What we're looking for
We're keen to hear from candidates with experience in:
- Leading and developing support services teams.
- Managing performance, supervision and colleague wellbeing.
- Supporting vulnerable residents with complex needs.
- Safeguarding, risk management and case oversight.
- Managing referrals, caseloads and service delivery.
- Building effective partnerships across voluntary, statutory or community sectors.
- Delivering holistic, person-centred support services.
- An empathetic and authentic leader who sets high standards, builds trust, supports colleague wellbeing and leads by example, consistently demonstrating our values: Be Kind, Do the Right Thing, Keep Our Promises, Get Things Done, and Do What You Say You're Going to Do.
Why join us?
You'll be joining a service that is passionate about helping residents flourish in their homes and communities. You'll have the opportunity to shape service delivery, influence local partnerships and lead a team that makes a genuine difference every day.
Here’s what you’ll get when you join us:
- Flexible and hybrid working
- 30 days' annual leave, plus bank holidays
- Up to 10% pension contribution, matched 1:1
- Two additional paid volunteering days each year
- Flexible benefits scheme, including options for healthcare, dental care, and more
What to expect from our recruitment process
We’re committed to a fair, inclusive, and transparent recruitment process.
Closing date: 31 July 2026
Interviews/assessment will be held in person on the 13/14 August in our Westminster Bridge Road Office.
Please read before you apply
- You must have the right to work in the UK; we are unable to provide visa sponsorship.
- We reserve the right to close this advert early if we receive a high volume of suitable applications.
- This role will require an Enhanced DBS check.
- You'll support complex cases and undertake joint resident residents with your specialists.
- Hybrid working – minimum 2 office-based days per week
- North-East Region covers Islington, Hackney and Tower Hamlets
If you're an inclusive, values-driven leader who is passionate about supporting both residents and colleagues to thrive, we'd love to hear from you. Please apply now by submitting an anonymised CV, answer some questions and complete a short statement explaining why you’re the perfect fit for the Advice & Wellbeing Team Lead role.
At London City Mission we are passionate about sharing the love of God and the good news of Jesus Christ with the least reached in London, and to do this in partnership with churches.
Bridge House is a new Christian community-based homelessness prevention project that bridges the gap between being at risk of eviction and long-term stable housing.It works, particularly with men from displaced backgrounds providing short-term accommodation and holistic support in partnership with local churches for up to 10 men who are at risk of homelessness.
Through practical, emotional, spiritual, and community-based support, Bridge House helps residents build stability and transition successfully into independent living and integrate into life in the UK.
We are looking for a full-time Project Leader to lead this exciting new ministry at Bridge House.
About You:
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You are passionate about working with marginalised people and providing the support required to enable genuine lifestyle change.
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You are passionate about partnership with Churches and sharing the love of Jesus with all those we work with.
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You have excellent communication and interpersonal skills, whilst being able to work on your own initiative, think creatively and act with the utmost integrity.
About the Role:
Project Leader – Bridge House
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You will work as part of a mission team to confidently lead and develop Bridge House supported housing project.
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You will manage the Bridge House support team to develop individual client led support plans for each resident and in providing one to one support for those individuals, always maintaining a high standard of care while also taking on a caseload of residents to support yourself.
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You will maintain an atmosphere where positive change and growth is encouraged and a place where tenants can take positive steps that will enable them to move on and lead independent and responsible lives.
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You will share the love of Christ and take opportunities for sharing the gospel with the guests
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You will assess prospective residents’ suitability to the project.
Salary: £37,720 plus benefits
Location: Bridge House, London Bridge
Working Hours: Full-time (40 hours inclusive of lunch breaks)
Contract: Fixed-Term - 24 months
There is an occupational requirement that the person appointed be an evangelical Christian.
We welcome applications from people of all backgrounds. We recognise that men are currently underrepresented within this ministry project and, as part of our commitment to building a diverse team, we particularly encourage applications from men. Appointments will be made on merit.
Closing date for applications: Thursday 13th August 2026 at 12noon
TO APPLY
Please take care to read the guidance notes on the application form before completing.
Interviews will be held on Monday 24th August 2026.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Citizens Advice Woking is seeking a Community Outreach Adviser to join our new three-year National Lottery Community Fund project supporting residents in the Canalside area.
This community-based role will provide free, independent and impartial advice on issues including welfare benefits, debt, housing and energy. You will deliver outreach sessions, build strong relationships with local residents, community groups and partner organisations, and help improve access to advice for people who may face barriers to traditional services.
Working closely with South Asian communities and other residents whose first language may not be English, you will help ensure our services are inclusive, accessible and responsive to local needs. You will also work alongside volunteers and local organisations to develop the project through a co-production approach, empowering communities and creating lasting positive change.
This is an exciting opportunity for someone who is passionate about making a real difference and helping people improve their financial resilience, wellbeing and independence.
We are seeking an experienced and motivated Team Leader (ISVA/IDVA/ISAC) to lead a team delivering high-quality, specialist support services across London as part of the Safe Horizons partnership. This role will involve hybrid working with travel across the London area as required.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Team Leader, you will be responsible for ensuring the delivery of high-quality, outcome-focused services to victims of crime, while managing and supporting a team of frontline staff. You will play a key role in ensuring compliance with service specifications, maintaining performance standards, and driving continuous improvement.
You will work collaboratively with the Operations Manager and wider management team to develop services and maximise positive outcomes for clients.
As a Team Leader, you will:
- Lead, motivate and support a team of frontline staff to deliver excellent victim-centred services.
- Manage team performance, including case allocation, audits, and monitoring KPIs and quality standards.
- Ensure accurate and compliant case recording and reporting through case management systems.
- Oversee safeguarding practices, providing advice and guidance on complex or high-risk cases.
- Analyse data and trends to effectively manage caseloads and resources.
- Support staff to carry out risk and impact assessments and manage challenging situations.
- Lead recruitment, induction, supervision, and ongoing development of team members.
- Build and maintain effective partnerships with statutory and voluntary sector organisations.
- Promote a culture of continuous improvement, learning, and professional development.
- Ensure compliance with safeguarding, data protection, and organisational policies and procedures.
About You
You will be an experienced leader with a passion for supporting victims and driving high-quality service delivery. You will be confident in managing performance, handling complex situations, and supporting staff in a demanding environment.
You will need:
- Strong understanding of the criminal justice system and the impact of crime on victims.
- Experience in managing or supervising staff within a service delivery environment.
- Proven ability to manage performance, analyse data, and meet targets.
- Experience working in a fast-paced, challenging environment with a focus on service excellence.
- Strong communication and interpersonal skills, with the ability to work with a range of stakeholders.
- Knowledge of safeguarding, confidentiality, and relevant legislation.
- Ability to prioritise workload and manage competing demands effectively.
- Competent IT skills, including case management systems and Microsoft Office.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We are looking for enthusiastic and talented individuals to join us as Energy Advisors to help deliver the vital Home Energy Scotland advice service in the Highlands and Islands. You’ll be the first point of call for householders who need free and impartial advice about how they can lower their bills and reduce their environmental impact. You will have experience engaging with customers and your excellent communication skills will help you support householders and relay technical information to a non-technical audience.
Home Energy Scotland is a free, impartial advice service funded by the Scottish Government and managed by the Energy Saving Trust. Changeworks has been involved in delivering the service for 17 years, and currently manages advice centres in the Highlands and Islands and South East of Scotland.
We provide high quality advice and information on topics including energy efficiency in the home, renewable technologies and saving water. We also support many people who are living in fuel poverty and refer householders to grants and funding to keep their homes warmer for less. Along with the satisfaction of helping people on a daily basis, you’ll also be joining an organisation consistently rated as a fantastic place to work.
The ideal candidate and the role
We're looking for someone who is passionate about helping people and confident communicating with a wide range of customers. As an Energy Advisor, you'll provide high-quality, personalised advice that helps customers understand their options, take action and make positive changes to their energy use.
You will join a supportive team of customer-focused advisors in a fast-paced environment. The role involves handling inbound enquiries and making outbound calls to existing customers. An interest in energy, sustainability or the environment would be an advantage, but it isn't essential as full training will be provided. You will require good IT skills and have a stable internet connection.
As the Home Energy Scotland Highlands & Islands Advice Centre, we support customers across Argyll & Bute, Highland, Na h-Eileanan Siar (Western Isles), Orkney and Shetland. To be eligible for this role, you must live within one of these local authority areas.
In return you can expect
We will start to grow your knowledge of our services and energy efficiency straight away. The Energy Advisor induction programme includes working towards the City and Guilds Energy Awareness in the Home qualification. We will support the successful applicants with ongoing coaching, mentoring and development.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Group Governance and Risk Manager will play a pivotal leadership role in supporting our mission to improve lives and places. The postholder will ensure LHCPG operates with transparency, integrity and accountability, reflecting our values and reinforcing trust with the Board, colleagues and the communities we serve.
Working closely with the Board and Senior Leadership Team (SLT), you will shape how governance, risk and assurance operate across the organisation - ensuring effective decision-making in practice, while leading and developing the governance function, including line management responsibility.
You will also:
- Support the Board and senior leaders, ensuring effective governance in practice - from decision-making through to delivery
- Embed a clear, practical approach to risk across the organisation, enabling teams to understand their responsibilities and take informed decisions
- Lead the development of governance, audit and assurance - strengthening oversight and organisational performance
- Oversee policy, compliance and data protection arrangements to ensure the organisation meets its obligations and maintains high standards
What we’re looking for:
Applicants should hold a relevant degree, recognised governance qualification, or be able to demonstrate equivalent senior-level experience. The postholder will bring a strong, current understanding of governance models, regulatory requirements and legal obligations, together with experience gained within a Secretariat or Governance team in a regulated environment. A proven track record of providing high-quality governance support and trusted advice to Boards and Committees is essential.
You will also bring:
- A demonstrable track record of designing, implementing and embedding governance and assurance frameworks at organisational level
- Experience of leading the full internal audit cycle and using assurance activity to strengthen organisational performance
- Proven ability of leading risk management frameworks and maintaining strategic and operational risk registers
- Experience of managing organisation-wide policies and business systems to ensure strong governance and compliance
- Experience of operating as a Data Protection Officer, with sound knowledge of UK GDPR and the Data Protection Act 2018
- Demonstrable capability to exercise sound judgement, think strategically and lead through complexity and ambiguity
- Well-developed organisational skills, capable to manage competing priorities and operate confidently at senior level
- Please refer to the job description and person specification attached for full details of the role and its requirements.
What you’ll get:
- From £66,189 per annum
- Wellbeing allowance of £300 per annum via a portal (taxable)
- Discretionary annual bonus
- 34 days holiday plus bank holidays, option to buy up more, plus birthday leave
- Private Medical Insurance and Health Cash Plan after probation (taxable)
- Enhanced maternity and paternity pay (after 1 year of service)
- 10 days per year ‘work from anywhere’ opportunity
- 1.5 days personal volunteering leave and team volunteering opportunities
- £1000 pa individual training budget and development support
- Generous pension arrangements
It is encouraged that all candidates submit a cover letter to support their application. Please note that we reserve the right to close this job posting before the application deadline if suitable candidates are identified
We improve lives and places through the impact of our products & services and social value generated through our community benefit funding & activity
The client requests no contact from agencies or media sales.
Are you an experienced IDVA, ready to work with a creative and dynamic team, advocating for women, families and the LGBT+ community who have experienced Domestic Abuse? Then join us to lead a team of specialist caseworkers, supporting survivors to address practical issues and empower them in their recovery!
The RISE Team Leader will be a skilled independent domestic and sexual violence advocate who will oversee a small team of case and group workers as well as managing Helpline volunteers. She will be a qualified IDVA and ISVA or be willing to complete the accreditations in the first six months in post.
She will hold a caseload of her own and coordinate a team providing support and guidance through a range of interventions and support offers working closely with an experienced Manager and other Team Leaders. Together with their team they will build, maintain and create links to deliver survivor-focused, trauma aware/ responsive support to help survivors and their family to cope and recover.
They will be the lead on developing, implementing and coordinating the Helpline, Casework and Projects with day-to-day practice oversight of staff and volunteers. The Team Leader will work co-operatively and flexibly alongside RISE colleagues providing expert input and contributing to the effective running of the organisation as a whole.
This post is subject to a DBS check.
The deadline for applications is: 2nd August 2026
Interviews are expected to be held during the week commencing 10th August 2026
* This post is only open to female applicants as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
The successful candidate will join a highly regarded women-led, women-centred, and trauma-informed charity with almost 30-years track record in violence against women and girls (VAWG) and LGBT Domestic Abuse.
RISE is committed to ending racism and has signed up to the Ending Racism in VAWG commitments.
We are committed to actively holding anti-racist values and practices and nurturing the contributions from Black and minoritised women within the sector so that Black and minoritised leadership can grow.
RISE is a Disability Confident Employer.
Benefits that we can offer in return:
- 3% employer contribution pension.
- Generous holiday entitlement of 27 days’ annual leave rising to 29 after 5 years plus bank holidays.
- Employee Assistance programme.
- Focus on well-being and balancing flexible working alongside RISE’s priorities.
- Committed to training and learning opportunities for continuous development.
- Trauma focussed wellbeing support.
We really look forward to hearing from you.
The client requests no contact from agencies or media sales.
The Director of Finance will lead on all aspects of the Museum’s financial management, including producing monthly accounts and strengthening internal controls and processes. They will oversee treasury functions, including the management of the Museum’s cash holdings and endowments. Serve as Company Secretary, ensuring full compliance with Charity Commission requirements and the Companies Act.
As part of the Leadership Team, they work closely with our board of trustees to manage the Museum’s finances in line with the forward plan and wider Museum strategies.
Key Accountabilities
- Prepare annual budgets, working with managers to achieve realistic targets and review figures throughout the year.
- Prepare monthly management accounts including cash-flow forecasts for presentation to the Director and Trustees.
- Prepare monthly management accounts to report and analyse any significant variance between actual and budget result.
- Prepare year-end draft accounts ready for audit and assist the audit team with any queries.
- Manage the Finance Team.
- Organise and oversee the daily and monthly accounting procedures in respect of banking, cash handling, data entry, bill payments etc.
- General financial and business management as well as co-ordination of Museum affairs including Investments, Banking, Legal, and Insurance, Contracts, Licence Agreements and other associated matters.
- Provide the accounting function for fundraising projects including Heritage Lottery, Arts Council, other grants and any other fund providers.
- Provide financial and textual information in support of major capital expenditure projects being an active and crucial team member.
- Preparing Month Gift Aid returns and Quarterly VAT returns and providing advice on VAT and Gift Aid or any other tax matters.
- Oversee the preparation of monthly Pension contributions to Scottish Widows.
- Provide statistical information and returns to various local and national bodies.
What you'll bring
Experience:
- Proven experience of leading a finance function at a senior level is essential, along with extensive experience shaping and delivering financial strategy, including budgeting, forecasting and long-term financial planning.
- Experience of managing partial exemption VAT calculations and compliance is vital, along with a track record of establishing and maintaining strong relationships with auditors, regulators, trustees and external stakeholders.
- We would particularly welcome candidates with experience of working within the charity, not-for-profit, or a similarly regulated sector.
Knowledge & Skills
- You will be an excellent people manager, who has exceptional attention to detail and a robust understanding of accounting principles and practices.
- Able to demonstrate strong initiative and accountability in delivering work to a high standard.
- Knowledge of restricted/unrestricted fund accounting and Gift Aid.
- You will have comprehensive knowledge of the full MS Suite, but will excel at Excel.
- Knowledge and experience of using Iplicit and Sage accounting and payroll is preferred.
Qualifications
- A fully qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent).
The client requests no contact from agencies or media sales.
Head of Communications and Engagement
The Diocese of Winchester is seeking an exceptional communications leader to help shape how we tell the story of God's work across our Diocese. This is a strategic senior leadership role, responsible for leading our Communications & Engagement Team and developing a clear, engaging and effective communications strategy that supports our mission, vision and priorities.
Serving a population of over 1.2 million people across more than 230 parishes, the Diocese of Winchester is a diverse and vibrant community. This role offers a unique opportunity to influence how we communicate with clergy, parishes, schools, partners, media and the wider public, ensuring that people feel informed, connected and inspired by our shared mission.
About the Communications and Engagement Team
The Communications & Engagement Team supports the Diocese in sharing its vision, celebrating local stories, engaging stakeholders and managing communications across a wide range of activities. The team works collaboratively with colleagues across mission and ministry, safeguarding, schools, vocations, creation care and governance, ensuring that communications effectively support diocesan priorities and objectives.
What you’ll do
- Lead the development and delivery of the Diocese's communications and engagement strategy
- Shape and communicate key diocesan messages alongside senior leaders
- Build strong relationships with clergy, parish officers, Winchester Cathedral and external stakeholders
- Oversee media relations, press releases and crisis communications activity
- Lead communications campaigns around major church seasons, diocesan initiatives and strategic priorities
- Ensure the Diocese embraces best practice in digital communications, social media and emerging technologies, including AI
- Manage the Communications & Engagement Team, supporting and developing staff to achieve their full potential
- Build collaborative relationships with Church of England communications colleagues regionally and nationally
What we’re looking for
- Significant experience of developing and delivering communications and engagement strategies within a complex organisation
- Strong leadership and people management experience
- Excellent stakeholder engagement, media and influencing skills
- Experience of leading change and managing organisational risk
- Outstanding written and verbal communication skills
- Experience of budget management and strategic planning
- A collaborative and resilient approach, with the confidence to challenge constructively and build strong relationships
- A practising Christian who is committed to the mission and ministry of the Church and able to support the vision of the Diocese of Winchester
CVs are not accepted.
The closing date for applications is 12 noon on Friday 31st July 2026.
Initial interviews for the role will take place on the 26th August 2026. If you are successful in the first interview, you will be invited to a second interview on the 7th September 2026. Both interviews will be held at the Diocesan Offices, Old Alresford Place SO24 9DH
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: up to £41,000 per annum depending on experience and qualifications
Contract Type: Permanent
Working hours: full-time at 40 hours per week; shift work between 7am-10pm including weekends, bank holidays and occasional sleep-ins
Sleep-ins: £50. Enhanced hourly rates for overtime and bank holidays.
Location: East Croydon
closest station is Sanderstead Station, CR2 - one stop after East Croydon on the Southern Railway.
Are you a Team Leader looking for your next challenge?
We have a fantastic opportunity to join St Christopher's fellowship as a Team Leader for our new specialist Children’s home in Croydon. You will work alongside the Registered Manager and Deputy Manager to lead and support a professional team of staff committed to transforming young lives and creating positive outcomes. You will be supported by experienced Residential Practitioners, as well as our Wrap Around and Education Teams.
About Us
Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.
St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do. We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.
We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong. We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.
Visit our website and watch our short video to gain an insight into our working life here at St Christopher’s.
About the Role
As Team Leader, you will be directly involved in managing a 4 bed specialist short stay Home and looking after children aged 12 to 18 years old with complex needs; including Emotional and Behavioural Difficulties (EBD), Mental Health Disorders, Substance Dependencies and Learning Disabilities.
Whether shift leading or joining in with daily activities, you will also share in the leadership of the team, helping to develop staff by modelling high standards of professionalism.
St Christopher’s Academy
At St Christopher`s we can offer you a career where you can develop your skills and knowledge while making a difference to young people’s lives.
When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.
Check out our staff stories on our website to see how you can develop your career with us
We are proud that 84% of all our Team Leaders, Deputies and Managers are internal promotions.
The successful candidate will have:
- Level 3 Diploma in Residential Child Care or equivalent
- GCSE English and Maths grades A-C.
- One year’s experience working at a level of responsibility with children and young people in a residential setting.
- An understanding of the regulatory framework relating to the provision of residential services for children and young people.
- Good understanding of the needs and risks regarding children in care.
- An understanding of trauma informed practice.
- Experience of taking on leadership responsibilities in a teamwork setting.
- Ability to build genuine and trusting relationships with young people maintaining at all times high personal and professional standards.
- Excellent communication and team working skills.
- Ability to work shifts, including alternate weekend working and occasional sleep ins.
In return we offer:
- Salary up to £41,000 per annum depending on experience and qualifications.
- A friendly working environment, a fun, open and honest culture.
- 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
- Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
- Contributory pension scheme, enhanced maternity and company sick scheme.
- UK Life Assurance (Death in service) to the value of 3 times your annual salary.
- BUPA employee assistance programme, offering counselling, financial advice and legal support.
- Cycle to work scheme.
- Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
- Discretionary funded training programs.
- Employee awards based on performance and length of service.
- Fantastic opportunities to develop your career within our range of services.
Recruitment Process
At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.
Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.
For your application to be reviewed, it must include a supporting statement addressing the criteria stated in the Person Specification. Please note that CV’s will not be accepted.
For the full Job Description and Person Specification please visit our website.
For more information or assistance during the application process, please contact us via our website.
First stage- interviews will be held at our head office in Putney.
Second stage- successful candidates will be invited to a second stage interview at one of our services.
We advise to apply as soon as possible as applications will be reviewed on a rolling basis and this opportunity might be filled before the stated closing date.
Please note:
- This post has a minimum age restriction of 21 year for roles working directly with children and young people in our residential and supported accommodation Homes in line with the Equality Act ‘occupational requirement’.
- It is illegal to apply for any role that involves working with children and young people under the age of 18, if you know you are barred from working with children.
- All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked
We are a leading charity for children and young people, providing fostering, children's homes and leaving care services across the UK and Isle of Man



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We're looking for an experienced Governance Manager to play a pivotal role at the heart of CILIP. Working closely with Trustees, Board and Committee Chairs, the Executive Team and the Presidential Team, you will help ensure that CILIP operates to the highest standards of governance, accountability and compliance.
This is an excellent opportunity for a governance professional who enjoys building strong relationships, improving processes and supporting effective decision-making.
ABOUT THE ROLE
Reporting to the Interim Finance Director, the Governance Manager will lead and coordinate governance, compliance and organisational processes across CILIP.
You will be responsible for supporting effective decision-making, ensuring compliance with legal and regulatory requirements, and providing expert governance support to the Board, Committees and Executive Team.
This role combines strategic oversight with hands-on delivery and is ideal for someone who enjoys driving good governance while ensuring operational excellence.
This is a fixed-term role for 9 months due to organisational planning requirements.
Key areas of delivery:
Governance and Board Support
Lead and continuously improve governance processes, support the effective operation of the Board and Committees, and provide advice on governance best practice.
Policy and Compliance
Oversee CILIP's policy governance framework, coordinate policy reviews and support compliance with statutory and regulatory requirements.
Executive and Organisational Coordination
Support the Executive Team through the coordination of key meetings, events, organisational planning and corporate administration.
Presidential Team Support
Coordinate the activities of the Presidential Team, ensuring effective planning, stakeholder communication and logistical support.
Continuous Improvement
Identify opportunities to strengthen governance systems, improve ways of working and promote accountability and transparency across the organisation.
ABOUT YOU
We're looking for an experienced governance professional who thrives in a collaborative environment and enjoys working with senior stakeholders to ensure organisations operate effectively and compliantly.
You will bring:
- Experience supporting governance within a charity, membership body or similar organisation.
- A strong understanding of charity governance, trustee responsibilities and regulatory requirements.
- Experience supporting Boards and Committees and managing governance processes.
- Excellent stakeholder management, communication and relationship-building skills.
- Strong organisational skills, with the ability to manage competing priorities and deliver to deadlines.
- High levels of accuracy, discretion and sound judgement when handling sensitive information.
- A proactive approach to improving processes and ways of working.
- Strong digital skills, including Microsoft 365.
You'll also be a professional, credible and resilient individual who can work independently while remaining highly collaborative, and who shares CILIP's commitment to equality, diversity, inclusion and public benefit.
Desirable: Experience of company secretariat responsibilities, statutory filings, governance or board portal systems, and relevant governance or compliance qualifications.
ABOUT CILIP
CILIP is the leading voice for the information, knowledge management and library profession. We are here for everyone who has a professional connection to information, knowledge, data and libraries, and share our belief in their power to change lives.
Our purpose is to unite, support and empower information professionals across all sectors.
To apply for this role, please send an up-to-date CV along with a letter of application (no more than two A4 pages) detailing your suitability for the role based on the role description and person specification by 11:30pm on 26th July 2026
Interview dates:
First interviews will be held on 31st July 2026 via Teams
Second interviews will be held on 5th August via Teams
CILIP is an equal opportunities employer. We are committed to building a diverse and inclusive workforce where everyone feels valued and supported. We actively encourage applications from people of all backgrounds, identities, and lived experiences.
If you require any adjustments or support at any stage of the application or recruitment process please contact us.
The client requests no contact from agencies or media sales.


