We are looking for an experienced debt supervisor/caseworker to lead our debt team in Sefton.  The person we seek will be a highly motivated and organised individual who is passionate about providing the best possible debt advice service to the local community. This person will enjoy motivating and developing a team to meet the quality and performance standards required as well as working collaboratively with colleagues within  the Greater Merseyside Money Advice Partnership to reach out to people living with debt and anxiety during these difficult times.

Location: Sefton although initially you will be able to work from home and this may continue for part of the week.

Hours: 35 per week

Pension: 7% Employer contribution

Annual leave: 28 days plus bank holidays

For an application pack, please visit our website via the Apply button.

Closing date for applications: 12pm Friday 27th November 2020

Interviews: 1st December 2020

Citizens Advice recognises the positive value of diversity promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.

Deputy Team Leader (Court Services) Witness Service - Reading Crown and Magistrates courts

Department: Witness Service - National

Interview date: 14.12.2020

The Citizens Advice Witness Service provides a vital service offering free and independent support for witnesses in every criminal court across England and Wales.

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. 

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

Do you have experience of working as or alongside volunteers?

Are you looking to develop your management skills or for a new challenge?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.

The Role

As the Deputy Team Leader (Court Services), working alongside your Team Leader, you will be responsible for the delivery of the Witness Service within your court/s. 

You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.

You will  be responsible for general service administrative tasks within the courts, as well as inputting service data.

Who we are looking for

We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.

We welcome applications from diverse candidates who can demonstrate transferable skills.

This post is subject to enhanced vetting and barring check.

You will love working with us because:

• We value diversity and equity
• You will be a part of a fantastic team who works collaboratively and inclusively, using cutting edge IT solutions to help us work better together
• You will be making a positive difference in people’s lives
• Your health and wellbeing is important to us, we have a comprehensive Employee Assistance Programme, including access to counselling sessions, both online and on the phone support.
• Your future financial health is helped by a generous pension scheme
• You can further your career with training and development tailored to you
• You will have access to an online employee support networks and forums
• Generous annual leave allowance starting at 26 days plus bank holidays with an additional 4 days off at the end of the year
• Opportunity to buy additional annual leave
• Generous maternity pay and shared parental leave
• 3 days paid volunteering each year
• Discount scheme
• Cycle to work scheme
• Inhouse mentoring scheme

Deputy Team Leader (Court Services) Witness Service - Based at Redditch Magistrates Court (covering Redditch and Kidderminster Magistrates Court)

Witness Service Central - West Mercia

Location: Witness Service Central - West Mercia

Department: Witness Service - National

Hours per week: 21.75

Interview date: 11.11.2020

 About us: 

The Citizens Advice Witness Service provides a vital service offering free and independent support for witnesses in every criminal court across England and Wales.

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. 

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

Do you have experience of working as or alongside volunteers?

Are you looking to develop your management skills or for a new challenge?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.

The Role

As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s. 

You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.

You will  be responsible for general service administrative tasks within the courts, as well as inputting service data.

Who we are looking for

We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.

We welcome applications from diverse candidates who can demonstrate transferable skills.

This post is subject to enhanced vetting and barring check.

• You will love working with us because:
• We value diversity and equity
• You will be a part of a fantastic team who works collaboratively and inclusively, using cutting edge IT solutions to help us work better together
• You will be making a positive difference in people’s lives
• Your health and wellbeing is important to us, we have a comprehensive Employee Assistance Programme, including access to counselling sessions, both online and on the phone support.
• Your future financial health is helped by a generous pension scheme
• You can further your career with training and development tailored to you
• You will have access to an online employee support networks and forums
• Generous annual leave allowance starting at 26 days plus bank holidays with an additional 4 days off at the end of the year
• Opportunity to buy additional annual leave
• Generous maternity pay and shared parental leave
• 3 days paid volunteering each year
• Discount scheme
• Cycle to work scheme
• Inhouse mentoring scheme

£27 - £31.5k + excellent benefits (please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual)

Fixed Term Contract ending December 2021, full-time (35 hours pw)

Camberwell, London

Ref: TLY-201

Are you a highly organised, collaborative and inspiring individual with extensive experience in managing and supervising staff, including performance management? Do you have a proven background of working on target-driven projects with the ability to organise others to reach targets?

If so, Giles Trust is looking for a Team Leader to join our project team, where you will lead your own small team of caseworkers and Peer Advisors to provide a tailored one-to-one service of engagement, advocacy and support. 

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this exciting opportunity

The aim of this key project is to support young people to achieve engagement in sustainable education, training, employment and a positive lifestyle, as well as improvement in their mental health, wellbeing and relationships.

Our successful candidate will provide effective line management to the project staff, including volunteer Peer Advisors, and lead on promoting the project internally and externally, supporting the project team on achieving targets for engagement and progression onto training, employment and other outcomes. Leading the team in working closely with external evaluators to assess the project’s achievement and improve our ability to measure the impact of the service is also a key part of the role.

You will also maintain accurate and timely client records and evidence of all achieved outcomes and lead the team on ensuring that relevant evidence and data is collected and processes are understood and followed. Establishing excellent partnership working and relationships with key organisations, employers and partners and developing contacts and liaising with external agencies are also key aspects of the role.

What we are looking for:

• Experience of working on target-driven projects, and a proven ability to organise others to reach targets
• Proven record of developing staff and Peer Advisors appropriately to their skills and capacities
• Strong experience in successfully engaging and supporting young people who face multiple barriers
  into sustainable employment
• Level 3 Advice and Guidance qualification or equivalent
• An excellent communicator, verbal and written, plus strong relationship-building and interpersonal skills
• A professional, flexible and collaborative approach to your work

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, childcare vouchers, season ticket loan and much more.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy

For further information, or to apply, please visit our website via the ‘Apply’ button.

Closing date: 11pm, Sunday 6 December 2020. Interview date: w/c 14th December, 2020

Richmond Carers Centre, a network partner of Carers Trust, is a registered charity providing information, support, advice and a voice for carers living and caring in London Borough of Richmond upon Thames.

Helping Carers to Live Well is our organisational aim. We are looking for someone with the skills and ability to lead the delivery of our service to young carers living and caring in the London Borough of Richmond upon Thames.

As the Young Carers Support Team Leader you will be leading and supervising the Young Carers Support Team at Richmond Carers Centre. You will plan, coordinate and manage the service to young carers and their families. You will actively engage in fundraising to provide additional resources and develop our service offer, and be competent with completing appropriate monitoring and evaluation reports to demonstrate our achievements to funders. You will oversee the provision of advice, information and emotional support with young carers. Much of your work will involve actively listening to carers and supporting the Young Carers Support Team with any queries or concerns arising from their contact with young carers. You will be expected to work with our volunteers and a small team of sessional staff to deliver a wide and varied programme of activities and other bespoke services to young carers.

With your proven experience of working with carers or other vulnerable groups on an individual and/or group basis, you will recognise the importance of being client focused and have a commitment to enhance the lives of young carers. You will be able to demonstrate a broad knowledge of young carers’ needs and the issues they face, a wide range of skills in relation to service delivery and development to support young carers, and have a sound understanding of social care provision in both statutory and voluntary sector environments. You will be aware of and have a working knowledge of legislation and services affecting young carers and their families.  You will be able to represent young carers’ voices to influence wider policy and community agendas.

You will be self-motivated and positive in your approach to working with staff and young carers and have a willingness to embrace our organisational values. Being an effective leader, you will respond positively to new challenges and be influential in supporting members of your team to manage change, develop their skills and knowledge, problem solve and make decisions. Strong administrative, time management, IT and organisational skills are essential.  Your ability and willingness to occasionally work outside normal working hours is required.

In return, we offer regular supervision, training and professional development for this rewarding position, along with generous annual leave, employer’s contribution to your pension scheme and above all, a supportive and friendly working environment.  

Richmond Carers Centre welcomes and encourages applicants from all sections of the community regardless of their gender, race, disability, age, sexual orientation, or religious belief.

Please use the application form only. CVs will not be accepted

Victim Support is looking for a Team Leader known internally as Medical Services Team Leader, based in our National Contact Centre in St Mellons, Cardiff.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The main purpose of the role is to provide confidential information and support for victims who contact the call centre. You will also provide high quality, accessible and relevant support for victims and enable users of the service to access further support and information, according to their need and preference. You will also be required to carry out the following duties;

• Carry out effective line management and manage performance of the team.
• Provide Safeguarding advice and guidance to call handlers during shifts.
• provide confidential information and support for callers on our Medical Council emotional support service
• be main point of contact for Medical Council emotional support service for National Contact Centre staff

To be successful in this role you will be able to communicate effectively, verbally and in written form, including telephone skills. You will be able to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and controlling your own emotions. You will also be able to demonstrate a strong customer services focus.

As the services are provided between 8am -6pm,Monday to Friday the successful candidate will be required to work flexible across those times and they will also require an enhanced Disclosure and Barring Service (DBS) check.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form. If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.

We are looking for a new Admin & Advice Worker to join our committed and enthusiastic team. This is a 6 month position, and will suit an organised individual, who enjoys working as part of a team and wants to make a difference to the lives of asylum seekers and refugees in Nottingham. 

Nottingham & Nottinghamshire Refugee Forum (NNRF) is a vibrant local charity, seeking to provide a safe and welcoming space for asylum seekers and refugees. We are looking for an experienced advice worker with excellent administrational and organisational skills, to provide support for both our specialist and general advice services.

In this busy role you will be providing advise to our service users, signposting and building relationships with staff and external agencies, as well as maintaining your own caseload of clients based in temporary supported accommodation. You will also provide administrational support to our general advice helpline, helping us to run a smooth and efficient referral system.  

Details on how to apply can be found on our website - please see "Apply on website"

Deadline for applications - 23:59 Sunday 6 December 2020

RAMFEL Immigration Advice Services Manager

We are looking for a full time advisor but we are willing to employ on a part time basis for the right candidate

We will only consider applications with relevant legal experience. Qualifications needed are OISC level 2 or higher / IAAS  or a Solicitor.

We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of immigration policy and practice.

Contract Duration: Permanent

Salary and Benefits: £32,000

Pension scheme – Employer contribution 6%

Holiday entitlement: 28 days annual leave, childcare vouchers and cycle to work scheme available

Location: RAMFEL’s offices in Ilford /Stratford, UPDATE: During the Covid-19 crisis/Lockdown period you will be required to work from home until it is safe for us to run services from our offices

Overview

The Refugee and Migrant Forum of Essex and London (RAMFEL), is a not for profit organisation led by the needs of the individuals and communities we work with. Our focus is on providing immigration advice, destitution services, integration support and campaigning to improve the lives of refugees, asylum seekers and vulnerable migrants across London and Essex.

This is a new role with responsibility for managing the delivery of projects focused on immigration advice to rough sleepers. The RAMFEL Immigration Advice Services Manager will work with the caseworkers and legal advisors to ensure that clients receive excellent support from RAMFEL. The Manager will focus particularly on supporting rough sleepers to regularise their immigration status

Specific Responsibilities

Performance and resource management

1. Supports staff to ensure they can perform to a high standard through support and supervision, training and working closely with staff on complex cases
2. To be responsible for the day to day management and delivery of RAMFEL’s Rough Sleeping services as agreed with the CEO and Legal Manager
3. Works with the Operations Manager and CEO to set and monitor performance indicators for RAMFELs services, including ensuring data for funding reports is available
4. Contributes to plans and budget monitoring for RAMFEL’s casework services
5. Ensures all relevant organisational systems, such as our database and annual leave booking system are used appropriately within their team
6. Works with the Operations Manager and CEO to prioritise task and resource allocation

People and culture

1. Recruit, induct, manage and develop paid staff and volunteers, participating in regular management support and appraisals.
2. Ensure staff and volunteers continue to operate to the highest standards and to all associated codes of conduct, relevant legislation and legal frameworks, including OISC compliance and AQS standards.
3. Supplies relevant information on service delivery to the CEO to ensure there are robust working practices and specialist support in place to ensure the wellbeing of all staff and volunteers is maintained and enhanced.
4. Works with the CEO and other legal managers to develop legal strategies and/or pre-litigation research to challenge laws that disadvantage rough sleepers.
5. Builds relationships with the legal sector, especially pro-bono units to help support the work of RAMFEL, including partnering on public law challenges.
6. Promotes a clear development pathway for staff and volunteers
7. Contribute to the training of volunteers and where appropriate staff

Service User inclusion

1. Ensures opportunities to volunteer or work within the service are accessible to a diverse community, reflecting the nature of our service users
2. Ensures sufficient Service User feedback is gathered to underpin effective service delivery

Relationship management

1. Builds collaborative and effective relationships across their team and works well with staff across the organisation.
2. Works with the CEO to manage relevant external relationships with partners from across the sector locally. Particularly to ensure that referral pathways to RAMFEL are clear to external organisations and manageable for the organisation

Risk management

1. Maintain and update risk assessments related to service delivery in collaboration with the Operations Manager. Ensure that policies and procedures from the operations manual are followed, alongside OISC regulation and Health and Safety regulations.
2. Ensures rapid escalation and management of identified risks and ensures learning is embedded in operational models. In particular observing internal policy on safeguarding

Funding development

1. Will assist the CEO in the development of funding bids, by providing useful insight and data.
2. Will identify potential opportunities for funding and with the agreement of the CEO and in line with the organisational strategy prepare funding bids for submission

Systems

1. Ensures teams accurately, swiftly and appropriately utilise our database and any other agreed IT systems in line with organisational procedures and approaches, using reporting from these systems to inform operational decision making.

The casework manager may need to assist at points directly with casework or may carry an ongoing caseload. Staff may not unreasonably refuse a request to undertake any task which is appropriate to their level for which they have the necessary skills and/or experience. Any resulting change to their objectives and priorities will be discussed and confirmed with their line manager

Flexibility

The post holder is expected to be responsive to Ramfel's policies, priorities and the changing needs of the organisation and will be expected to adapt the workload as required. He/she may be expected to attend relevant meetings and briefings both within and outside the office, some of which may be outside normal office hours.

Management

The casework Manager is accountable to the Ramfel Board through the Ramfel management structure. The Service Manager will usually be directed by the Chief Executive who will also act as a line manager.

Hours of work and leave

The position is FULL TIME (37.5 hours we may be able to accept part time working hours for the right candidate. It is inevitable that in the nature of Ramfel's work the Rough Sleeper Team Manager will occasionally exceed this. When more hours are worked, time may be taken off in lieu by arrangement with other members of the Team and with the appropriate member of management. Holiday entitlement is 28 days per annum plus bank holidays for full-time roles.

Person specification

Skills

• Manage appropriate service delivery processes, mechanisms and systems, and their monitoring and evaluation
• Build strong and effective alliances and relationships at an operational level
• Use and operate delivery performance measures and report on delivery outcomes

Knowledge

• OISC level 3 qualified
• Project management experience is desirable
• Knowledge of:
• Understanding of relevant context, issues affecting rough sleepers, asylum and immigration policy, working practice and legislation
• Working with vulnerable adults and children and the requisite regulatory frameworks

Experience

• Experience of working as an advisor to vulnerable people
• Management experience that includes:
• General management of a team supporting vulnerable people
• Experience of identifying service needs, and exploiting and developing service opportunities
• Understanding of casework and client needs, including experience of working with clients who have experienced trauma
• Liaison and networking with external partners
• Contribution to monitoring and evaluation of projects

Behaviours

FOCUSSING ON PEOPLE IN CRISIS

• Encourages others to think from those perspectives

ACCOUNTABLE FOR RESOURCES

• Takes steps to embed value for money and spending in line with project budgets, including the allocation of staff time

SEEKING INSIGHT

• Supports others to make the best use of the information available and drawing on different sources to develop new courses of action

APPLIES STRATEGIC THINKING

• Understands the strategic direction of the organisation, and is able to relay that clearly and simply to staff, clients and external actors to justify decisions and workings of the organisation

WORKING COLLABORATIVELY

• Invests time to find out what others think and develops relationships with a mind to future potential opportunities

COMMUNICATING

• Provides explanations, raises awareness of issues and consults with staff, clients and other actors

DEVELOPING YOURSELF AND OTHERS

• Develops own capability and knowledge by seeking and using developmental opportunities to improve performance

SOLUTION FOCUSSED

• Supports solutions or proposes alternative solutions with rational, logical and well thought out options

MANAGING PERSONAL IMPACT

• Actively seeks out feedback to test thinking and continually improve

Desirable

• Knowledge of a relevant language to our client group (in particular Russian, Romanian, Czech and Slovak)

OUR AIM

To provide the advice people need for the problems they face and to improve the policies and practices that affect peoples lives

OUR PRINCIPALS

The Citizens Advice Service provides free independent confidential and impartial advice to everyone on their rights and responsibilities.

Citizens Advice Bromsgrove and Redditch (CABR) is an independent registered charity covering the Bromsgrove and Redditch area.

We are a member of National Citizens Advice, the leading UK Advice Charity. The main areas we help our clients with are in debt, benefits, housing and employment and we offer information and advice to a large number of clients to a high, accredited standard of quality. We dealt with 5630 clients in 2019/20 and circa 20000 issues. The core areas are debt, benefits, employment and housing.

LOCATION

Based in Bromsgrove with some travel to key stakeholders within Bromsgrove and Redditch with some flexibility for home working

SALARY – circa £37000 per annum- 37 hours per week.

PERMANENT – FULL TIME

Reporting to the Trustee Board you have overall responsibility for the quality and delivery of advice provided by Bromsgrove and Redditch CA- ensuring we meet the standards required under the Performance and Quality Framework (PQF) and the objectives of the Strategic Business and Development Plan.

Your direct reports will be the CA Service Manager, Senior management team, Paid staff team and volunteers responsible for service delivery.

You will have specific responsibility for all external liaison and activity and will be a proven relationship builder who has exemplary interpersonal skills to strengthen our reputation.

Our network includes National CA, Bromsgrove District Council, Redditch Borough Council, other funders and stakeholders and the local community,

You will have a proven track record of maintaining and developing funding streams to enable continued support for our core service along with specialist service delivery to meet local needs.

You will ideally have managed or been a key influencer on a significant transformation project.

COVID19 has had a profound impact on the delivery of our advice service. Supported by a committed staff and volunteer team we have mobilised home working to continue helping local people in need by phone and email during this period.

Undoubtedly the landscape for local charities has dramatically changed and we are looking for a dynamic and innovative leader who can navigate us through the next steps in offering an excellent service to our clients.

If you have a passion to serve your local community and would wish to lead this great organisation in our next chapter in offering excellent service to our clients,then in the first instance please click on the 'Apply' button to  submit your CV with a covering letter on how you meet our requirements.

Please note that relevant candidates will be asked to complete an Application form at a later stage to comply with our application process. 

It is envisaged that interviews will be held online on  either 1st December or 7th December 2020.

Initial start will be Work from Home. Main Office based in Hinckley. Project offices are across Leicestershire and Leicester City (travel will be involved)

Line manager: Project Leader
 

Application deadline: Monday 27th November 2020
Interview date: week commencing 14th December: interviews will be carried out remotely using Google Meet

Citizens Advice LeicesterShire wants to recruit a hard-working Help-to-Claim Adviser who will efficiently assist clients to make a claim for Universal Credit, and provide help and support until their first full payment of Universal Credit. This role requires someone to work as part of a team and provide an effective service for first time Universal Credit claimants in Leicester City and Leicestershire. The service, which includes advice, information and digital support, will be delivered initially by telephone and digital/web chat channels although there is an expectation that we will resume some face-to-face work in the future.

Job Description

We are seeking a talented adviser who can engage with clients to assess individual support needs and determine the level of service most appropriate for each client.

· You will support and assist clients to access appropriate websites and identify relevant forms and self-help information. You will also access relevant information required for making a claim and develop the skills and confidence needed to access digital services.

· You will assist with research and campaigning work by providing information about clients’ circumstances through the appropriate channel and contribute to both local and national campaigns where appropriate.

· You will maintain case records for the purpose of continuity, information retrieval, and to ensure that advice standards meet Citizens Advice QAA requirements, follow up emails or calls where appropriate and maintain a record of calls taken.

· You will always uphold the aims and principles of the Citizens Advice service and its equal opportunities policies.

For more details about this worthwhile and rewarding opportunity, please visit our website via the Apply button to read the full job information pack and download an application form.

Citizens Advice LeicesterShire is an equal opportunities employer.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis is committed to ensuring that people with lived experience of homelessness are involved in developing and delivering our services. 
About the role
The role sits within a new bespoke Critical Time Intervention (CTI) team working across Liverpool City Region, CTI is part of a housing-led response to ending homelessness. CTI is an evidence-based model, designed for times of transition for people who require support to navigate often fragmented systems. It uses a time limited case management approach to support people through a period of transition which works towards preventing and ending homelessness. 
The model is strictly time limited and prescriptive in its application and Crisis’ CTI pilot will run close to the CTI principles. The timing of movement through the phases is defined by the Program model.
CTI consists of 4 main phases: 
I.  Pre CTI: in which the relationship with the client is developed and their goals and ambitions are identified, (no timescale – could be days, months or years) 
II.  Transition:  providing support & beginning to connect client to people and agencies that will assume the primary role of support and enable them to meet their goals (3 months)
III.  Try out: monitoring and strengthening support network and client’s skills (3 months)
IV.  Transfer of care: terminating CTI and stepping right back (3 months)
The post holder will be working within the framework of CTI, supporting prison leavers into accommodation and preventing homelessness on release from custody. 
About you
To be successful in this role you will have experience of management or supervision within a support environment to staff or volunteers. You will have experience delivering person centred support with statutory and non-statutory services within the criminal justice system, offering coaching and mentoring, learning support and/or personal development training, ideally working to matrix standards.  You will also have an appreciation of delivering this within a time limited framework. You will demonstrate knowledge of issues affecting homeless or vulnerably housed individuals which could include mental illness, addiction, the benefit system and housing. Being committed to empowering homeless and vulnerably housed individuals is essential to this role.

Benefits
As a member of the team you will have access to a wide range of employee benefits including: 
 - Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
 - Mandatory pension scheme, with an employer contribution of 8.5%
 - 25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your on-going development to build your skills, experience and career.

How to Apply 
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website. 
Closing date: Sunday 29th November 2020

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

An exciting opportunity to join our Senior Management Team.

We are looking for an experienced project manager to join our Senior Management. S/he will be responsible for the management of short-term and long-term projects, liaison with funders and stakeholders, and support the chief executive to secure funding for new and existing workstreams. The post holder will line manage all project staff.

To succeed in your role, you will be flexible and able to lead your team through periods of challenge and change. A good understanding of how digital technology can aid service delivery would be a distinct advantage.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We help with everything from money issues to problems at work, housing to consumer rights.

Up until the end of March, our advice services were delivered by phone and in person from the Redbridge Central Library in Ilford. Under lockdown, and to maintain a Covid-safe environment for our clients, staff and volunteers, we are all working remotely, providing advice via phone, email and webchat. Key to our work are time limited projects that support our general advice services. Funding for these projects is provided by a range of funders, including central and local government, and grant making trusts and foundations. They all need timely information, as well as an assurance that our projects deliver agreed outcomes and targets.

To apply, please download the job pack and complete the application form. No CVs will be accepted.

Closing Date: Monday, 7 December

Interview Dates: 10 December

Are you passionate about helping Buckinghamshire’s communities, charities and voluntary groups to be strong and resilient?

Could you provide information, advice and training, and support local communities to make a difference?

We are looking for two full time VCSE & Community Development Officers to join our team. If you have experience of developing and delivering activities in a community setting, or knowledge of what it takes to run a voluntary, community or social enterprise (VCSE), this could be the role for you.

About us

At Community Impact Bucks, we are passionate about helping people to get involved and make a difference in their communities.

• We support hundreds of communities and causes across Buckinghamshire by helping charities and voluntary groups to be the best they can be – perhaps by helping them find funding, run their organisation or find volunteers.
• By helping local residents to find volunteering roles, we support people who want to give back to their communities while at the same time help local charities to find the volunteers they may need to support vital services.
• And through our community services, we help to build strong, resilient communities and directly help people – the elderly, vulnerable and socially isolated – where we see an unmet need.

We are advertising a number of new roles that will take the charity into the exciting next phase of development and ensure we’re strong, focused and better placed than ever to respond to our communities’ changing needs and adapt to new opportunities and challenges, while making the best use of our resources and developing ambitious services for the future.

Our office in Monks Risborough has free parking and good bus and rail links. Our team is currently working mainly from home, but with access to the office when needed.

About you

Passionate and experienced in voluntary and community action, you will have a flexible approach and relish variety in your work. While you won’t have in-depth knowledge of all aspects of the work, you will be resourceful and enjoy working as part of a team, drawing on each other’s skills and experience to find the best solutions.

Skilled at leading projects from ideas stage through to completion, you will take the lead on particular projects and knowledge areas, and be excited to learn and develop your expertise.

An excellent communicator, you enjoy building partnerships and working with people from a variety of backgrounds, with a strong awareness of diversity and inclusion value, and the ability to judge situations and personalities quickly and adapt style accordingly.

Your knowledge and experience might involve:

• Fundraising
• Volunteer management
• Running a charity, voluntary or community group, or social enterprise
• Impact evaluation
• Asset-based community development
• Developing and delivering activities in a community setting
• Lived experience of the challenges Buckinghamshire’s communities face.

Key responsibilities

Key tasks include:

• Leading and delivering projects
• Providing information, advice and training
• Monitoring and evaluation projects and activities
• Developing volunteer roles and supervising volunteers
• Developing new activities, partnerships and income streams
• Representing and advocating for communities, the sector and the Charity at partnership or public meetings and events.

For an extensive breakdown of the types of projects and responsibilities that you could be involved with, see the appendix to the job description.

Key requirements

• A self-starter who is able to plan ahead, work independently, be self-motivated and use own initiative.
• Have a flexible approach, willing to try new things and test effectiveness.
• A team player with a positive, solution-focused approach.
• Experience of successfully leading projects from inception to close-down, including setting realistic delivery timeframes, meeting project objectives, and monitoring and reporting outcomes.
• Experience of successful partnership working and relationship building with key stakeholders including local authorities, voluntary sector and local communities.
• Able to work under pressure, multi-task and meet strict deadlines.
• Excellent organisational, planning and management skills, with strong attention to detail.Able to work outside normal office hours on occasion.

Diversity & Inclusion

Community Impact Bucks is committed to challenging inequality and values the diversity of our communities in Buckinghamshire. We recognise that reflecting that diversity will only ever make our organisation better. We work to ensure an inclusive culture where colleagues feel welcomed and supported to succeed and thrive. We encourage applications from people of all backgrounds, particularly those from under-represented communities. 

How to apply

For more information please visit our website to download the Job Description and application form.

To apply, please complete an application form explaining how your skills, experience and interests meet the Job Description and Person Specification.

Email your application to with the subject ‘VCSE & Community Development Officer’ by 9am on 30th November.

Interviews will take place via video call – Teams or Zoom.

Area Manager Witness Service - North Wales & Dyfed Powys

Location: Witness Service Wales - North Wales

Department: Witness Service - National

Interview date: 17 December 2020

The Citizens Advice Witness Service provides a vital service offering free and independent support for witnesses in every criminal court across England and Wales.

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. 

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Are you an experienced manager of staff looking for a new opportunity?

We are looking for someone who is a great motivator who thrives on leading teams, and working with stakeholders to deliver positive outcomes.

The Role

The Area Manager is accountable for the delivery of the Witness Service within a specified area. Managing a team of leaders (Outreach Services, Court Service and Volunteer Development) who coordinate the support given to witnesses both at court and engaging through outreach.

You will work closely with other agencies, they will develop links and networks across the statutory and voluntary sector to provide a range of services to meet the needs of victims and witnesses of crime.

Who we are looking for

We are looking for someone with an excellent understanding of the voluntary sector and experience in operational management and stakeholder engagement.

We are seeking a candidate with the ability to develop and motivate staff and volunteers, with experience of building effective relationships and creating partnerships with key organisations and other stakeholders.

We welcome applications from diverse individuals who can demonstrate transferable skills.

This post is subject to enhanced vetting and barring check.

You will love working with us because:

• We value diversity and equity
• You will be a part of a fantastic team who works collaboratively and inclusively, using cutting edge IT solutions to help us work better together
• You will be making a positive difference in people’s lives
• Your health and wellbeing is important to us, we have a comprehensive Employee Assistance Programme, including access to counselling sessions, both online and on the phone support.
• Your future financial health is helped by a generous pension scheme
• You can further your career with training and development tailored to you
• You will have access to an online employee support networks and forums
• Generous annual leave allowance starting at 26 days plus bank holidays with an additional 4 days off at the end of the year
• Opportunity to buy additional annual leave
• Generous maternity pay and shared parental leave
• 3 days paid volunteering each year
• Discount scheme
• Cycle to work scheme
• Inhouse mentoring scheme

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.