286 Advice and volunteer development manager jobs

About the role

RAID has 4 main advice areas: Information Navigation, Benefits Advice, Energy Advice and Money Advice. The Cost of Living Crisis has disproportionally impacted Disabled people, who are more likely to face higher living costs, barriers to employment and reduced financial resilience, making it harder to cope with rising household expenses. Many of the people we see are in challenging situations; struggling with debt, experiencing food and fuel poverty, facing homeless and dealing with loneliness and isolation. The work can be emotionally challenging.

The Money Advisor will provide high-quality, accessible and person-centred money advice to Disabled people and people with long-term health conditions, supporting them to understand their financial situation, maximise their income, manage financial pressures and exercise their rights.

The Money Advisor will be required to undertake training to again gain accreditation from the Money and Pensions Service (MaPS), as part of their Quality Framework for Individuals, and will be expected to retain this qualification through continual professional development. Free training will be provided through the Wiser Adviser platform.

The Money Advisor will provide practical advice and support on a range of financial issues, budgeting, debt, household costs and financial inclusion. You will work closely with our Welfare Benefits team and undertake casework yourself as required to resolve issues.  The role will recognise the barriers created by social, economic and environmental factors and work alongside people to identify solutions that increase financial security, choice and independence.

The postholder will work within RAID's rights-based and Social Model of Disability approach, ensuring that Disabled people are listened to, treated with dignity and supported to make informed decisions about their lives.

About You

You are a knowledgeable, approachable and compassionate adviser who is passionate about helping Disabled people improve their financial security and exercise their rights.

You will have experience of providing money, welfare benefits or related advice and be confident supporting people to navigate what can sometimes be complex financial and benefits systems. You will be able to explain information clearly and in an accessible way, helping people understand their options and make informed decisions.

You will take a person-centred and rights-based approach, recognising that Disabled people can experience significant financial barriers, including additional costs associated with disability, inaccessible services, discrimination and barriers to employment and income. You will understand the importance of listening to people and working alongside them rather than making assumptions about what they need.

You will be comfortable supporting people with a range of circumstances and levels of support needs. You will be patient, non-judgemental and able to build trust with people who may have had difficult experiences when accessing services.

You will be organised and able to manage your own caseload, prioritise effectively and maintain accurate records. You will also enjoy working collaboratively with colleagues and external organisations to find practical solutions and achieve positive outcomes for the people we support.

You do not need to be an accredited money advisor to apply but you must successfully complete the required training and be able to demonstrate an interest and aptitude for money advice.

About RSG:

The Refugee Support Group was established in 1994 to address the pressing needs of refugees and asylum seekers in Reading. Over the years, RSG has evolved into a key player in the community, dedicated to upholding the rights and well-being of those seeking sanctuary. With a vision of creating a welcoming and inclusive Berkshire, RSG aims to ensure that every sanctuary seeker is embraced and valued within the community. Our mission focuses on providing comprehensive support and advocacy for refugees and asylum seekers, promoting their well-being, integration, and active participation in society. 

About the Role:

• The successful candidate will lead and oversee the organisation’s advice service, ensuring compliance with Immigration Advice Authority (IAA) standards and deliver high-quality casework support across asylum, protection, and immigration matters.
• The postholder will supervise advisers and volunteers, manage complex immigration and asylum cases, maintain regulatory compliance, and contribute to the strategic development of the organisation’s services.
• We are only considering applicants with relevant legal experience. Qualifications needed are either

o IAA Level 3

oIAAS Level 2 Supervising Senior Caseworker

Key Responsibilities:

Advice:

• Provide Immigration Advice Authority (IAA) Level 1 & 2 advice in asylum, protection, and immigration.
• Manage a personal caseload of asylum and immigration cases.
• Ensure clients receive accurate, timely, and trauma-informed advice.
• Adhere to and further develop casework procedures as outlined in the casework manual and the IAA code of standards.
• Advocate on behalf of clients and refer to other agencies as appropriate.
• Maintain comprehensive records on the case management system.
• Work with colleagues across the organisation to ensure a high-quality service.
• Consider and develop sustainable funding options such as a fee-charging service or a legal aid contract.

Service Management:

• Lead the day-to-day delivery of the advice service.
• Ensure compliance with IAA standards, policies, and audit requirements.
• Develop and maintain effective case management systems and file reviews.
• Monitor service quality, outcomes, and performance targets.
• Support organisational reporting and funder requirements.

Supervision & Leadership:

• Supervise and support advisers, caseworkers, interns, and volunteers.
• Provide mentoring, training, and quality assurance for casework staff and volunteers.
• Identify and implement staff development and training needs.
• Promote a collaborative and inclusive team culture.

Partnerships & Advocacy:

• Build positive relationships with external partners, legal aid firms, local authorities, and community organisations.
• Advocate for clients’ rights and access to services with statutory agencies and other organisations.
• Attend and be part of relevant networks, meetings, and forums.

General:

• Promote the aims and abide by RSG policies and procedures.
• Always have due regard in the planning and execution of duties to RSG.
• Carry out any other related tasks as required by the RSG management team and Trustees.
• Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues.
• Undertake such duties as may be identified as generally compatible with the functions of the post.

Essential Criteria:

• Current Immigration Advice Authority (IAA) Level 3 accreditation or IAAS Level 2 Supervising Senior Caseworker accreditation with significant years of experience in asylum and immigration legal casework.
• 4-years’ experience managing an advice team.
• Expert knowledge of UK immigration and asylum law.
• Experience supervising staff, volunteers, and advisers.
• Ability to manage sensitive cases independently without supervision.
• Excellent written and verbal communication skills.
• Excellent organisational and case management skills.
• Commitment to the rights and wellbeing of refugees and asylum seekers.
• Ability to work effectively in a small charity.
• Ability to work from the office.

Desirable Criteria:

• Experience working within the voluntary sector.
• Experience working within the refugee sector.
• Experience of legal aid or funded immigration services.
• Knowledge of safeguarding and trauma-informed practice.
• Ability to speak more than one relevant language.

Values & Behaviours:

The successful candidate will demonstrate:

• Compassion and empathy
• Professional integrity
• Cultural sensitivity
• Accountability
• Collaborative working
• Commitment to social justice and equality

Additional Information:

• Enhanced DBS check will be required.
• The role may involve occasional evening or community outreach work.
• Ongoing training and CPD will be supported.

Benefits:

• Annual leave: 25 days plus bank holidays.  Additional day of leave added per year of employment (max 5days)
• Pension: 6% employer contribution
• Employee Assistance Program (EAP): 24-hour confidential support line and access to counselling.
• Cycle to work scheme
• Annual Welfare Days
• Probation period: 6-months

Interview Type: In-person

Starting Date:  Immediate start possible

Opening date: 24th Aug 2026

Closing date:  28th Sep 2026

Our commitment to equity and safeguarding:

Refugee Support Group is committed to equality, diversity, and inclusion and welcomes applications from people of all backgrounds. We particularly encourage applications from individuals with lived experience relevant to our work.

Centre Manager

Norbrook Youth Centre, Bordley Walk, Wythenshawe, Manchester M23 0AR

Grade 6 Point 20 – 25, £30,750 - £34,303. (Full Time 35 hours, Permanent)  

Introduction

Greater Manchester Youth Federation (GMYF) is a long-established charity running vibrant youth centres across Greater Manchester. We are dedicated to raising aspirations and creating opportunities for children and young people, particularly those facing disadvantage. Our work is rooted in youth voice, inclusion, strong relationships, and high-quality youth work practice that supports young people to develop confidence, resilience, and skills for life.

GMYF also delivers outdoor education and residential experiences, including provision at Ormside Mill in Cumbria and other residential settings nationwide, as part of its wider youth work offer, working across teams to ensure young people benefit from safe, inclusive, and developmental opportunities beyond their local communities.

Purpose of Role:  

The Centre Manager provides strategic and operational leadership for the youth centre and its wider community reach, with responsibility for high-quality youth work delivery and day to day centre operations, working within GMYF’s wider operational ad estates frameworks.  high-quality, inclusive local provision. The postholder is the professional lead for youth work practice and delivery within the centre, with responsibility for shaping, developing, and continuously improving provision in line with GMYF’s values, safeguarding standards, and strategic priorities. 

Reporting to the Director of Programmes, the Centre manager leads people, partnerships, and placebased development, ensuring the centre delivers strong outcomes for children and young people while contributing to the wider aims of GMYF.

Outdoor Education and residential opportunities are an integral and embedded part of the centre’s youth work offer, and the Centre Manager plays a key role in shaping, embedding, and developing these opportunities in partnership with the Outdoor Education Team to ensure they meet the local need and are accessible to young people.

This is a hands-on leadership role, balancing operational oversight with visible presence, relationship based practice, and continuous improvement.

Key Responsibilities:

Leadership and Management of Youth Work Delivery

• Provide strategic leadership for youth work delivery at centre level, including centre-based provision, outreach, and integrated Outdoor Education and residential opportunities, ensuring provision is planned, resourced and developed in response to local need, youth voice, and GMYF priorities.
• Provide clear professional leadership for high quality, inclusive youth work across centre based provision, outreach, offsite venues, and outdoor education youth work.
• Embed and champion GMYF’s youth work values, including youth voice, equality, diversity, and inclusion.
• Line manage staff including Youth Work Coordinator(s), Youth Workers, cleaners, and volunteers.
• Provide supervision, appraisal, and performance management, promoting reflective practice and professional development.
• Ensure staffing structures, rotas, and skills mix support safe, effective delivery.
• Foster a positive, professional, and supportive team culture.

Safety, Safeguarding and Compliance 

• Act as a Deputy Designated Safeguarding Lead.
• Hold overall safeguarding responsibility for the centre and linked activities.
• Ensure safeguarding procedures are embedded, understood, and consistently applied.
• Promote inclusive, restorative and trauma informed practice.
• Ensure all safeguarding and behaviour related incidents are recorded, reviewed, and followed up.
• Maintain compliance with legislation, statutory guidance, and GMYF policies.

Centre Operations, Site Management and Health & Safety  

• The Centre Manager holds responsibility for day-to-day site oversight and compliance, with additional estates support provided through GMYF’s central operations arrangements.  
• Ensure the centre meets all Health & Safety and statutory requirements, working with GMYF’s Central Team and systems to maintain compliance.
• Oversee day-to-day site issues, Planned Preventative Maintenance (PPM), compliance checks, and inspections, escalating and co-ordinating works as required through organisational processes.
• Maintain oversight of building safety, security, and use of space.
• Ensure accurate records are maintained for staff, visitors, and young people.
• Ensure all off site activities, outreach, visits, and residentials are risk assessed and appropriately staffed.
• Hold overall responsibility for the safe opening and closing of the centre and the planning and oversight of fire, evacuation, and lockdown procedures, delegating operational leadership as appropriate when not on site
• Maintain good relations with neighbours and the local community.

Quality, Development and Partnership Working 

• Lead centre-level self evaluation and contribute to GMYF organisational development and quality frameworks.
• Monitor outcomes for children and young people and use learning to improve provision.
• Contribute to funding bids, monitoring, and reporting.
• Develop and maintain partnerships with stakeholders including schools, community organisations, statutory services, and internal teams to support joined-up opportunities for young people.
• Represent the centre in organisational initiatives and networks.

Outdoor Education and Residential Provision

• Hold responsibility for pastoral leadership of young people accessing Outdoor Education provision linked to the centre, while the Outdoor Education Team is responsible for developing and providing outdoor education opportunities. 
• Work collaboratively with the Outdoor Education Team to plan high-quality residentials and Outdoor Activities for the young people from the centre.
• Ensure good pastoral and wellbeing leadership before, during, and after residentials.
• Act as Group Leader and drive the minibus where required and appropriate, in line with compliance regulations.
• Lead reflective reviews following residentials and outdoor education activity.

Professional Conduct and Organisational Responsibilities

• Uphold GMYF’s values, policies, and professional standards.
• Ensure conduct reflects the responsibilities of a leadership and management role.
• Maintain a strong commitment to continuous professional development and reflective leadership practice, using supervision, learning, and organisational feedback to enhance personal effectiveness and support high-quality youth work delivery.
• Contribute positively to the wider culture and strategic development of GMYF.
• Undertake other duties commensurate with the role. 

Person Specification

Essential Criteria

Qualifications & Professional Development

• Relevant qualification in Youth Work OR significant experience delivering youth work or related children and young people’s provision
• Commitment to continuous professional development (CPD) and reflective leadership practice
• Willingness to undertake further relevant professional or leadership qualifications and development as required

Experience

• Experience delivering youth work or similar provision in a centre based, community, or outreach setting
• Experience supporting, supervising, or coordinating staff and/or volunteers.
• Experience working within safeguarding frameworks, including recording concerns and escalating appropriately
• Experience working with children and young people facing additional barriers to participation (e.g. SEND, trauma, disadvantage)
• Experience contributing to the planning, delivery, or improvement of provision, balancing operational delivery with quality and learning

Knowledge & Skills

• Sound understanding of safeguarding, risk management, and inclusive practice within youth or community settings
• Ability to promote positive behaviour cultures using restorative and trauma informed approaches.
•  Ability to provide clear professional direction and guidance to team and colleagues
• Strong communication and interpersonal skills, adaptable to young people, families, partners, and professionals
• Ability to oversee the safe delivery of centre based, outreach, and off site activities
• Ability to maintain accurate records and contribute to reports and organisational learning
• Competence in using IT systems to support communication, administration and service delivery

Leadership & Personal Attributes

• Ability to provide visible, values-led leadership within a busy operational environment
• Sound judgement and confidence in decision-making, with appropriate use of supervision, escalation and advice 
• Ability to work collaboratively within a wider organisational structure and across internal teams
• Strong commitment to equality, diversity, safeguarding, and young person-centred practice
• Resilience, adaptability, and the ability to manage competing priorities and pressures

Additional Requirements

• Willingness to work flexibly, including evenings and occasional weekends
• Willingness to complete required training (e.g. First Aid, safeguarding, fire safety) within agreed timescales
•  Enhanced DBS check

Desirable Criteria

• Degree level qualification in Youth Work
• Leadership or management qualification, or experience of leading teams in a youth work setting
• Experience contributing to funding bids, monitoring, evaluation, or reporting processes
• Experience leading or contributing to centre self evaluation or quality assurance frameworks
• Experience working in partnership with schools, local services, or community organisations

Other requirements

GMYF is committed to safeguarding and promoting the welfare of children and young people. An Enhanced DBS is required for this post. We welcome applicants from all backgrounds.

This is a UK-based post and applicants must be living in and have the right to work in the UK. If applicable, please detail your Visa status in your covering email. 

Please let us know if you need us to make any reasonable adjustments during the application or recruitment process and we’ll be happy to support you.

• Closing date for applications: 21st September 2026 @9:00am
• Formal nterview date:29th September 2026
• Young person part of interview date: 30th September 2026
• Start date: As soon as possible

Active Communities Development Worker

Grade: NJC Point t23 - £34,434 FTE

Hours: 37.5 hours per week

Days: Monday to Friday (core hours are worked between 8am – 6pm)

Contract: Fixed-term contract, initially 12 months (continuation subject to further funding)

Responsible to: Senior Strategic Lead

Place of work: Salford CVS’ offices in Eccles, Salford, M30 0FN and out in Salford’s communities

Salford CVS delivers a range of projects and services that build resilient communities and encourage local people to be active citizens.

You’ll work primarily across our volunteering and emergency response activity, including helping to develop and deliver Salford CVS’s own active communities volunteering programmes. This will vary throughout the year, but you can expect to spend roughly half your time on emergency response and half on volunteering - and in practice, the two often overlap.

Main purposes of the post

To engage with a wide range of partners and volunteers to build active, more connected and resilient communities within the city of Salford. To deliver multiple areas of work around civil contingencies, humanitarian response and emergency response in Salford – from coordinating clear plans and processes and training and supporting volunteers, to enabling VCSE organisations to engage with the work. To support the development of our volunteering and active communities work across multiple services, including the rewarding, people-facing work of coordinating volunteers for local events and celebrations.

The Benefits of Working for Salford CVS

• 28 days’ holiday - rising to 30 days (after five years), plus Bank Holidays (pro rata for part-time)

• Enhanced company sick and maternity pay, subject to terms and conditions of service

• Pension scheme - with 7% employer contribution (and 1% mandatory employee contribution)

• Cycle to Work scheme

• Membership of the Hospital Saturday Fund via an employer subsidised scheme (optional and non-contractual)

• RHS family membership (optional and non-contractual)

• Development opportunities - we support and encourage our staff to progress in their careers (including formal training)

• A supportive working culture - we respect and support one another to do the best we can

We are an accredited Living Wage Employer, Living Hours Employer and Living Wage Funder, ensuring not just our staff are paid the ‘real’ Living Wage but also that any projects we fund can do the same.

Closing Date: 12 noon, Friday 2nd October 2026

Interviews: Tuesday 13th October 2026, in person at Salford CVS’ offices

Information and Advice Manager 36.25 hours per week Ref IAM726

Hours to be worked flexibly Monday to Friday between 8am and 6pm

Ref: £30-33K per annum, plus pension and 30 days annual leave plus public holidays  

An exciting opportunity for an experienced or aspiring manager to lead our Information, Advice and Welfare Benefits Service, supporting people aged 50 and over to live the life they choose and to obtain the benefits and services to which they are entitled.

We are looking for an experienced and motivated Information and Advice Service Manager to lead our highly regarded service and support the continued development of our advice offer. This is an exciting opportunity to manage a skilled team, maintain high-quality standards, and help shape services that make a real difference to older people in Sheffield

You will have the ability to lead and develop a specialist team of advisors, have excellent time management and IT skills, be comfortable managing a case load of customers and organising our response to high levels of demand for our services. You will be a people person, highly organised and skilled at practical problem-solving and planning. You will be passionate about promoting older people’s independence.

You will work collaboratively with colleagues, partners and funders to develop services that respond to the needs of older people across Sheffield. The role includes responsibility for service performance, quality assurance, safeguarding, financial monitoring and the achievement of contractual and funding outcomes.

Why Work for Age UK Sheffield?

Age UK Sheffield is a trusted local charity supporting people aged 50 and over to live independently, improve their wellbeing and maintain social connections. Our services are recognised for their quality, compassion and holistic approach. We are committed to creating a supportive workplace where staff can develop their skills and make a meaningful difference every day. If you are passionate about delivering excellent advice services and leading a team that helps older people live better lives, we would love to hear from you.

Closing date for applications: 12pm - 8th September 2026. 

Interviews will be held w/c 14th September 2026

All posts are subject to a Disclosure and Barring Service check.  CVs are not accepted.

We value diversity and are committed to be representative of the communities we serve. We are a Mindful and Disability Confident employer. 

If you're an experienced manager with a background in immigration advice, GARAS wants to hear from you. As a leading immigration charity in Gloucestershire, we're looking for someone to lead our Adult Advice Team, guiding staff and volunteers as they support asylum seekers and refugees across the county.

Sitting on our Senior Management Team, you'll help shape how GARAS delivers its services, making sure the advice we offer stays true to what we stand for as an organisation.

We're a medium-sized, ambitious charity, and this role would suit someone who thrives on responsibility and wants to see their leadership make a tangible difference to people's lives. You will line manage all members of the Adult Advice Team, so sound judgement, resilience and genuine warmth in your management style will be essential. 

This role is based on-site at GARAS premises and will require an Enhanced DBS check.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.

Generalist Advice Worker/Advice Session Supervisor or Trainee position

Salary scale: SO1 - £38,585 to £40,514 per annum

Full-time: 35 hours per week

Term: Permanent

Post funded by Southwark Council

This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor (A.S.S) to consolidate their skills and experience or as a development opportunity for an advisor to train to become an A.S.S within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £35,689 for the first six months whilst undertaking the training.

The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

The role includes:

• Providing advice to the public and undertaking casework on social welfare law issues
• Supervising advice and gateway assessment sessions
• Supporting and supervising staff and volunteers

To be successful you will need:

• Recent experience of giving advice to the public. This should include having undertaken advice casework.
• Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 7 September 2026

Interviews: Wednesday 9 September 2026

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Help us make a bigger difference to families

Home-Start Barnet, Brent & Harrow supports families with young children through challenging times. We are looking for an experienced and organised Finance & Business Manager to ensure our charity’s finances and core business functions run smoothly.

This is a varied, hands-on role within a friendly and committed team. You will lead our day-to-day financial management while overseeing governance administration, HR processes, contracts and organisational systems.

What you’ll do

You will:

• Produce management accounts, budgets, forecasts and financial reports.
• Monitor income, expenditure and cash flow.
• Oversee QuickBooks and the work of our Finance Administrator.
• Provide financial information for funders, the CEO and Trustees.
• Coordinate governance, compliance and risk-management processes.
• Oversee routine HR administration and work with our external HR advisers.
• Manage key suppliers, contracts, insurance and IT support.
• Line manage the Finance Administrator and work closely with the Office Administrator.
• Improve systems and help the charity work more efficiently.

About you

You will have:

• Strong charity finance or business-management experience.
• Practical experience of using QuickBooks and producing management reports.
• A relevant finance qualification, such as AAT Level 3 or 4, or equivalent practical experience.
• A good understanding of budgets, financial controls and reconciliations.
• Experience of governance, HR administration, contracts or office systems.
• Experience of supervising or managing staff.
• Excellent organisation, accuracy and attention to detail.
• The confidence to take ownership, work independently and communicate clearly.

You will be practical, approachable and comfortable working across different areas in a small charity. You will enjoy improving systems, solving problems and helping colleagues do their jobs effectively.

The role is office based and requires someone who can stay focussed and productive, working around a busy team

About The Role

Would you like to put your governance expertise to work supporting a charity that makes a difference to the Armed Forces community?

We are looking for a Governance Manager for a 6-month fixed term contract, to help keep effective decision-making at the heart of the Royal British Legion. Working closely with our Senior Governance Manager, you will provide high-quality secretariat support to committees, sub-committees and UK and overseas subsidiaries, helping ensure they have the information, coordination and support they need.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

As Governance Manager, you will take ownership of the full meeting cycle for your allocated committees, building effective relationships with Chairs, Trustees and Executive Directors. Your work will include:

• Planning meeting agendas and forward calendars, coordinating papers and ensuring reports are accurate, consistent and delivered on time.
• Attending meetings, producing clear and meaningful minutes, and working with action owners to track progress.
• Maintaining committee records and papers on our board platform, Diligent, ensuring information is well organised and handled confidentially.
• Supporting national elections and the governance of RBL’s Annual Conference, alongside projects and cross-committee support within the Governance Team.

You will bring experience of providing end-to-end secretariat support and advising senior colleagues on governance, alongside experience of working for a public body or charity and an understanding of its governance arrangements. An excellent organiser and confident communicator, you will be comfortable balancing competing deadlines, producing accurate minutes and building collaborative relationships.

This is an opportunity to work closely with those who help shape RBL’s direction, gaining exposure to a broad range of committees and governance activity. Your expertise will help turn discussions into clear decisions and actions, supporting the effective running of an organisation with a lasting commitment to the Armed Forces community.

Interview Date: 18th September

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site. The role also includes attendance for the duration of the Annual Conference weekend to provide governance support.

Employee benefits include -

• 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Enhanced paid maternity, paternity and adoption leave
• Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Job title: Services Manager (Maternity Cover)

Salary: £44,558 – £45,895

Hours: Full-time 37.5 hours per week (part time or flexible working options considered)

Location: Home-based ideally Wales or Midlands area, but any location will be considered, with travel around England and Wales

Contract: Fixed term – 9 months from December 2026

Are you an experienced employability service manager who would be able to confidently step into a 9-month maternity cover position and oversee a team of up to eight passionate and person-centred Employment Consultants, helping them deliver personalised, high-quality support to veterans and their families?  You will also have the opportunity to contribute to our services development and continual improvement programme.

At The Poppy Factory, we believe that everyone who has served our country deserves the opportunity to build a fulfilling life beyond the armed forces. For over a century, we have stood alongside veterans and their families, evolving our services to support veterans and adult family members to overcome barriers to employment and transform their lives.

What we're looking for

• A collaborative mindset: You will thrive working as part of a team with colleagues based across the UK who support each other in what can sometimes be a challenging role. You enjoy building strong partnerships, and work effectively with colleagues and external organisations to enhance the services we offer.

• Motivation and commitment: You understand that supporting people facing complex challenges can be demanding, and you're ready to bring the energy, empathy and resilience needed to support your team to succeed.

• Adaptability: You will often need to balance competing priorities or quickly shift focus depending on the needs of the team you will be supporting and the clients they are working with.

• An empowering approach: You believe in people and their potential. Whether supervising your team or developing services, your goal is to support others to grow, achieve and thrive.

Why should you apply?

• A chance to make a lasting impact: Your work will help veterans and their families move forward in life with confidence and dignity.

• Competitive salary and benefits including generous holiday and pension contributions.

• A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.

• Flexibility and variety: a mix of travelling in your area, home working and to the Poppy Factory in Richmond, London

• Autonomy and influence: The opportunity to shape your region, build meaningful partnerships, and develop services that meet real needs.

• Be part of an iconic charity with over a century of history supporting the Armed Forces community.

For further information, including the full job description for the role, please refer to the candidate pack.

Due to the travel requirements of the role and the region covered, it is essential that the post holder is able to meet these requirements through their own transport arrangements.

How to apply

To apply for this position please click "Apply for this job" to submit your CV and a covering letter outlining how you meet the essential criteria in the person specification. Please address your covering letter to Debbie Boughtflower, Director of Operations.

Top tip: we don't recommend using AI to generate your covering letter (we've seen a lot of covering letters and we promise, we can tell!) - we want to know what makes YOU a good fit for the role, and AI covering letters can't capture your personality, values and qualities, or what makes your specific combination of skills and experience an ideal candidate. 

The closing date for applications will be 23 September 2026. Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered.

Online interviews will be held on 1 or 2 October 2026, with potential second interviews on 12 October 2026 in person @ The Poppy Factory in Richmond, London.

To arrange an informal conversation about the role, please contact Kirsty Gronow 

No agencies please.

The successful candidates will be subject to an enhanced DBS check.

Our client is a small, community-focused charity tackling poverty and food insecurity in one of North West London’s most disadvantaged communities. Their services aim to prevent hunger, fight poverty and build community by working with families living in poverty, asylum seekers and refugees and people experiencing homelessness and social isolation. At an exciting time of change, they are now looking to recruit an Interim Advice Manager to lead a busy multi-site advice service, supporting people with welfare benefits, housing, debt and immigration issues. Please note this is initially a fixed term contract until September 2027 with possibility of extension.

As Interim Advice Manager you will oversee the daily delivery of our client’s busy advice service, overseeing a small team of staff and volunteers, driving quality and compliance, and helping shape future service development. You’ll maintain a high quality of service by ensuring that the advice team and volunteers work to agreed standards and deliver against realistic grant agreements from funders and will also maintain a small caseload of clients. You’ll also work closely with the senior leadership team and the Head of Advice to support the implementation of new exciting initiatives and the expansion of the information and advice service.

To apply for this opportunity, you will have demonstrable experience of managing advice services within the charity/community sector. You will have a strong knowledge of welfare benefits, housing, debt or immigration and will be confident using case management systems and data. Overall, you will be an experienced advice professional, passionate about delivering high quality advice to a range of vulnerable people.

If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will then reach out to you to advise next steps. Pleases note, this is initially a fixed term contract opportunity, so please only apply if you are available immediately or have no more than a 1 month notice period.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance please reach out directly.

Please note, the client is open to either full-time or part-time (4 days/days flexible) applicants. The role will be hybrid-working (with 60% based onsite in Brent).
 

Harris Hill are thrilled to be working with a well-established community charity in North West London, seeking an experienced Interim Advice Manager to lead a vital advice service supporting people experiencing poverty, hardship and food insecurity.

Brent, London (Hybrid) | £36,565–£41,000 per annum
Fixed term until 30 September 2027, with possibility of extension

The charity provides frontline services that help people move from crisis towards greater stability and independence.

About the role

You will lead the Advice and Open ARMS services across multiple sites, managing staff and volunteers delivering advice on benefits, housing, debt and immigration.

Alongside overseeing day-to-day delivery, you will support service development, quality assurance and improvements to systems and processes. You will also maintain a small caseload and work closely with the Senior Leadership Team.

Key responsibilities

• Manage and support advice staff and volunteers, including supervision and performance management.
• Maintain a small caseload, supporting clients with complex needs.
• Ensure high-quality, compliant advice and effective safeguarding.
• Act as the Designated Safeguarding Lead.
• Lead on quality assurance, case checking, AQS audits and case management systems.
• Develop Advice and Open ARMS services in line with organisational strategy.
• Support funding applications, reporting and monitoring of outcomes.
• Manage the service budget and funder requirements.
• Support the induction, supervision and development of advice volunteers.

About you

You will be an experienced advice professional and confident manager, committed to supporting people experiencing hardship.

You will have:

• At least three years' experience in welfare advice or casework.
• Experience managing staff and volunteers.
• Experience handling complex advice cases and developing services.
• Experience with monitoring, evaluation and case management systems.
• Experience responding to safeguarding concerns.
• Knowledge of AQS or a similar quality framework.
• Excellent communication, organisational and IT skills.
• The ability to manage competing priorities and lead change.

Experience working with refugees and asylum seekers, AQS assessments, safeguarding training, budget management, fundraising or community languages would be desirable.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

This is a varied, rewarding role for someone who wants to make a real difference in the community while helping to shape high-quality welfare benefits advice services. As a key member of the senior management team, you will lead a team of welfare benefits caseworkers, supporting colleagues with complex welfare benefits issues, offering regular supervision, and bringing the team together through advice meetings that encourage learning, collaboration and consistent good practice. You will also work with the senior management team to review data, identify trends and contribute to the development of our services. 

Working with our Head of Service, you will help recruit, train and supervise a small team of advice support volunteers. You will also have opportunities to share your expertise by delivering occasional welfare benefits training to volunteers and external partners.

Alongside your management responsibilities, you will provide specialist welfare benefits advice casework. The role includes flexibility in appointment scheduling, allowing you to respond to changing workflows and emerging needs across the service.

We are looking for someone with up-to-date welfare benefits knowledge, strong casework skills, and the confidence to support and develop others. You will bring excellent communication and organisational skills, sound judgement, emotional intelligence and a collaborative approach to leadership. Ideally, we are looking for someone with strong management experience, but we will also consider highly skilled caseworkers with the right aptitude, who are ready to take the next step in their career.

North Bristol Advice Centre is an innovative and forward-thinking charity that has been delivering advice support in communities since 1984. We are inclusive, values-driven, and prioritise excellence and quality, as well as providing caring and person-centred support. We actively support the wellbeing of our staff with flexible/hybrid working, relaxed dress-code and an active Wellbeing Group, and provide ongoing training and opportunities for professional development. 

The role is full-time, Monday to Friday, 9am to 5pm.

Hours: 35 per week. Occasional evening/weekend work may be required

Salary: £35,292 – £37,037 (pro rata) (+ 4% employer contribution to contributory pension scheme – after qualifying period)

Play a pivotal role in shaping how we support, develop and empower our people, at an exciting time of growth for Betknowmore UK.

Betknowmore UK has grown rapidly into a delivery organisation of real scale and ambition, running multiple funded services with staff and volunteers across the country, and a workforce that proudly and intentionally includes people with lived experience of gambling harm. As we continue to grow, we're looking for an experienced Interim HR Manager to help us build on strong foundations and take our people function to the next level, over a defined eight-month period (with the possiblility of extension through mutual agreement).

Reporting to the Director of Finance and Operations and line managing our HR Officer, you'll lead three connected priorities: building the capability and confidence of our managers; shaping our workforce development strategy, including career pathways for colleagues with lived experience; and making sure we're fully prepared for the employment law changes arriving under the Employment Rights Act 2025. This is a genuine change role with a lasting legacy, you'll help leave the organisation stronger, more capable and better equipped for the future.

What you'll be doing

• Providing expert, pragmatic advice on employee relations matters, and leading complex or contentious casework where genuinely necessary, coaching managers to build their own confidence in handling cases
• Keeping the organisation ahead of the phased implementation of the Employment Rights Act 2025, and advising the policy team on the changes required
• Managing the relationship with our external employment law advisers, briefing tightly and translating advice into workable decisions
• Building the capability and confidence of line managers through practical, scenario-based training and coaching through live situations
• Developing a manager toolkit — templates, letters, scripts, decision trees and a clear escalation route
• Owning and developing our workforce development strategy, including a capability framework and career pathways for colleagues with lived experience, from volunteering through to management roles
• Establishing our learning and development framework, including induction, professional accreditation and qualification routes
• Improving consistency and fairness in recruitment and selection, and line managing, supervising and developing the HR Officer
• Providing HR risk reporting to the senior management team and, as requested, to the Board

What we're looking for

• We're interested in hearing from candidates who have:
• Substantial generalist HR experience at HR Manager or senior HR Business Partner level, including sustained periods as the most senior HR person in an organisation or business unit
• Experience of working in a lived experience-led organisation, or one with a significant peer or lived experience workforce
• A proven track record of building line manager capability, coaching managers through live situations rather than doing the work for them
• Experience developing and implementing a workforce development or HR strategy, including competency frameworks and career pathways
• Demonstrable experience of handling complex and contentious employee relations casework end to end, including matters carrying genuine tribunal risk
• Current, working knowledge of UK employment law, including the Employment Rights Act 2025 and its practical implications for employers
• Experience of working in a lean or fast-growing organisation, operating without a large in-house HR or legal team
• Strong influencing skills with senior colleagues, and excellent judgement on confidentiality, conflicts of interest and escalation
• CIPD Level 5 or above, or equivalent demonstrable experience
• Knowledge of the gambling harms, addiction, health or social welfare sectors, experience of a comparable commissioning transition, and experience of interim or fractional assignments would all be advantageous, as would CIPD Level 7 or Chartered MCIPD status.

Why join us?

You'll be joining a growing, ambitious charity making a real difference to people's lives. This is a unique opportunity to shape our people strategy from the ground up, build lasting management capability, and leave a genuine legacy alongside a passionate, lived experience-informed team who are proud of what they do.