Advice and volunteer development manager jobs

The Nook, Greenwich is a peer support project aiming to provide a safe and welcoming space for young people living in the Royal Borough of Greenwich (or those who have a GP within the borough) to connect with other young adults who have experienced mental health challenges. 

We are recruiting a sessional Young Person's Peer Support Worker to co-lead the development and delivery of The Nook alongside our Peer Support Coordinator and a team of volunteers.

You will work with Peer Support Volunteers to plan and co-facilitate the groups in line with service user needs. You will have experience of group development, psychoeducation, collaborative working across service teams and an excellent understanding of service user engagement particularly with young people. You will be highly organised and be proficient with case management tasks and project management administration and take an active role in creating partnerships. 

Groups will be held at the University of Greenwich premises and will run every week until March 2027, with hope of an extension of contract. We particularly want to increase engagement of under-served communities in Greenwich.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Monday 3rd August (11:59pm)

Likely interview date: Friday 14th August

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Job Title – Financial Education Programme Manager & Workshop Facilitator

Reports to – Director of Financial Education

Working Hours – We welcome applications from candidates looking to work 28 hours per week (0.75 FTE) or term-time only. Working arrangements will be agreed with the successful candidate.

Location – Home-based, with regular travel by car to schools across London, Bristol and the M4 corridor, together with occasional travel to The Money Charity's London office for team meetings and training.

About Us

For over 30 years, The Money Charity has been the UK's Financial Capability charity. We proactively provide education, information, advice and guidance to people of all ages, helping them to manage their money well and increase their Financial Wellbeing.

We believe that being on top of your money as a part of everyday life reduces stress and hardship, helps you achieve your goals and live a happier life as a result, so we empower people from all backgrounds across the UK to build the skills, knowledge, attitudes and behaviours to make the most of their money throughout their lives.

We also work to promote Financial Wellbeing in the UK by working with the financial services industry to improve practices and outcomes for their consumers, and by influencing policy-makers, media, industry and public attitudes.

We are a small, passionate team with a big reach and an open mind, committed to quality, accessibility and inclusiveness. We offer a flexible work environment that values creativity, personal growth and collaboration.

About the Role

We're looking for an enthusiastic and experienced Financial Education Programme Manager & Workshop Facilitator to join our Children and Young People team and play a leading role in delivering one of our exciting new financial education partnerships.

This is an exciting opportunity to join The Money Charity at a time of growth and help shape a brand-new programme that will reach thousands of primary-aged children across the UK. Working in partnership with one of the UK's leading financial services organisations, you'll have the opportunity to influence how the programme develops, helping to create an engaging and impactful experience for both schools and corporate volunteers.

This is a hands-on role for someone who loves working with children. At the heart of the role is delivering engaging, inspiring and interactive financial education workshops to primary-aged pupils. You'll spend a significant proportion of your time visiting schools across London, Bristol and the M4 corridor, bringing money topics to life through energetic, memorable sessions that help children build the confidence, knowledge and skills to make informed financial decisions.

Alongside workshop delivery, you'll manage this exciting new volunteer programme delivered in partnership with a major financial services organisation. Working closely with our corporate partner and volunteer network, you'll ensure volunteers are recruited, trained, supported and deployed effectively to maximise both educational impact and volunteer experience. These volunteers will assist you with the delivery of your workshops.

You'll also play a key role in growing the reach of the programme by promoting the workshops to schools and community organisations, building relationships and managing the booking process from initial enquiry through to delivery.

This role has been designed to offer flexibility and would particularly suit an experienced teacher or facilitator looking for either a 28-hour working week or a term-time-only position.

Closing Date – Midday, Friday 14 August 2026

Interviews – First-round interviews will be held virtually on 25 and 26 August 2026

Start Date – We are looking for the successful candidate to start as soon as possible following the recruitment process

Please visit our website for the full job description including the key responsibilities, person specification, benefits and application details.

Help Shape the Future of People and Volunteering at The Shakespeare Hospice

We're looking for an experienced HR professional who is passionate about people, volunteers and continuous improvement. In this newly refreshed role, you'll play a vital part in modernising our people processes, enhancing our volunteer programme and helping ensure The Shakespeare Hospice remains an employer and volunteer organisation of choice within our community.

Make a Difference Through People

At The Shakespeare Hospice, our mission is to provide exceptional care and support to patients, families and loved ones facing life-limiting illnesses. Behind this vital work is a dedicated team of employees and volunteers who make a real difference every day.

We are seeking an experienced and compassionate HR & Volunteer Manager to join our People & Workforce Team. This is an exciting opportunity for a skilled HR professional who is passionate about supporting people, fostering positive workplace cultures and recognising the invaluable contribution volunteers make within our community.

About the Role

Reporting to the Head of People & Workforce, you will play a key role in delivering professional HR support across the Hospice while leading and developing our volunteer programme.

This is an exciting opportunity for someone who enjoys creating positive change. As the Hospice continues to evolve, a key focus during your first year will be to help modernise, streamline and improve people and volunteer processes, ensuring they are efficient, fit for purpose and provide an excellent experience for employees, volunteers and managers alike.

You will work closely with colleagues across the organisation to identify opportunities for improvement, simplify ways of working, enhance systems and processes, and support the development of a modern, people-focused HR function. 

You will:

• Provide expert HR advice and guidance to managers on a wide range of people matters.
• Lead the review, development and modernisation of HR and volunteer processes, policies and systems.
• Identify opportunities to streamline administration, improve efficiency and enhance the employee and volunteer experience.
• Lead and develop recruitment and onboarding processes.
• Support employee wellbeing and engagement initiatives.
• Ensure compliance with employment legislation, HR best practice and regulatory requirements.
• Produce workforce data and insights to support decision-making and continuous improvement.
• Oversee volunteer recruitment, onboarding, engagement and recognition.

About You

We're looking for someone who is not only an experienced HR professional but also someone who enjoys improving the way things work.

You will be comfortable challenging existing practices, introducing new ideas and helping to build efficient and effective people processes. You'll be excited by the opportunity to make a lasting impact and help shape the future of HR and volunteering at The Shakespeare Hospice. 

Why Join Us?

This is a unique opportunity to join The Shakespeare Hospice at a pivotal time. Alongside providing expert HR and volunteer leadership, you'll have the opportunity to influence and modernise key people processes, helping to create an outstanding experience for our employees, volunteers and managers while supporting the Hospice's long-term ambitions.

To Apply

If you are an experienced HR professional looking for a meaningful role where you can make a lasting impact on employees, volunteers and the wider community, we would love to hear from you.

Please provide a CV and cover letter - guide two A4 pages detailing how your skills and experience match the requirements of the role.  Full details of the role can be found here.

The Shakespeare Hospice is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates.

Candidates must be able to demonstrate their eligibility to work in the UK.

The Shakespeare Hospice reserves the right to close adverts early should we receive enough applications.We reserve the right to extend the closing date for this vacancy should the need arise.

All data is processed in accordance with our privacy policy. 

The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.

We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Kent. 

Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.

Your work will involve maintaining and monitoring our existing HCT peer projects across Kent. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects. 

This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Kent Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.

We may begin interviewing candidates before the closing date and reserve the right to close the vacancy early if a suitable candidate is appointed.

Plumstead Community Law Centre is a specialist legal advice charity providing free legal advice and representation in immigration, welfare benefits and employment law. Based in the heart of Woolwich, we support local people through our office and community outreach services.

We are seeking an Interim Chief Executive / Operations Manager to oversee the day-to-day running of the Law Centre. Working closely with our Board of Trustees, you will manage staff, office operations, finance and administration, funded projects and organisational compliance, ensuring our services continue to deliver high-quality support to the community.

This flexible role could suit an experienced Chief Executive, Charity Manager, Operations Manager, Office Manager or Practice Manager. Experience of the legal advice or charity sector would be advantageous but is not essential.

To apply, please send your CV together with a supporting statement explaining how you meet the requirements of the Job Description and Person Specification..

Applications will be considered on a rolling basis and the vacancy will remain open until the post is filled.

Plumstead Community Law Centre is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.

We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Surrey.

Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.

Your work will involve maintaining and monitoring our existing HCT peer projects across Surrey. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects. 

This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Surrey Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.

We may begin interviewing candidates before the closing date and reserve the right to close the vacancy early if a suitable candidate is appointed.

Are you looking for a new Challenge?

Do you have experience of working within drug services and with volunteers?

Do you have relevant experience? This might be alcohol or injecting drug use, viral hepatitis or other liver disease. Have you supported anyone who has?

We are looking for a passionate, skilled and self-motivated individual who likes to be part of a team but equally can work on their own. The post holder must have a desire to make a difference in promoting hepatitis C and liver health awareness & access to care among services and affected communities. 

This is an exciting opportunity to work within an existing team across the South East London area.

We may begin interviewing candidates before the closing date and reserve the right to close the vacancy early if a suitable candidate is appointed. 

Grade: NJC Point 23 - £34,434 per annum

Hours: 37.5 hours per week (excluding a 30-minute break each day)

Days: Monday to Friday (core hours are worked between 8am – 6pm)

Contract: Full-time, 12-month contract (possibility of extension subject to funding)

Responsible to: Grants Manager

Place of work: Based at Salford CVS’ offices in Eccles, Salford, M30 0FN, and in community settings

An exciting opportunity has arisen to join Salford CVS to support our grants and investment programmes.

We are looking to recruit a full-time (37.5 hours per week) Grants Development Worker on a 12-month fixed-term contract.

You will assist the Grants Manager and Grants Co-ordinator in the development and delivery of a large grants and investments programme, aimed at voluntary, community and social enterprise organisations and schools, in excess of £2m per year and largely focused on addressing health inequalities in the city of Salford. The role will be based in both the office and community settings.

To be successful, you will be able to communicate effectively with people from a wide range of backgrounds, from small community groups to large charities, schools and public sector commissioners. This will include tailoring information, advice and guidance to the needs of the VCSE sector.

The Benefits of Working for Salford CVS

• 28 days’ holiday - rising to 30 days (after five years), plus Bank Holidays (pro rata for part-time)
• Enhanced company sick and maternity pay, subject to terms and conditions of service
• Pension scheme - with 7% employer contribution (and 1% mandatory employee contribution)
• Cycle to Work scheme
• Membership of the Hospital Saturday Fund via an employer subsidised scheme (optional and non-contractual)
• RHS family membership (optional and non-contractual)
• Development opportunities - we support and encourage our staff to progress in their careers (including formal training)
• A supportive working culture - we respect and support one another to do the best we can

For further information and to apply, please visit our website via the ‘apply’ button.

Closing date: 9am, Monday 17th August 2026.

Interviews will take place in person at Salford CVS’ offices in Eccles on Thursday 27th August 2026.

Grace Eyre is one of the oldest and most innovative charities in the UK. We’re committed to supporting a range of people, including people with an acquired brain injury, physical disabilities, learning disability and autistic people.

Our mission is to provide good homes and pioneering support, connections and experiences led by Our Charter, where voice, choice, growth and happiness lead the way.

Are you an experienced social care leader who is passionate about high-quality, person-centred support?

We are excited to be recruiting a Scheme Manager for our brand-new specialist service in Hove. This unique development provides high-quality, long-term affordable housing for people living with acquired brain injuries and/or physical disabilities, supporting residents to live independently in a safe, accessible and welcoming community.

The scheme comprises 28 beautifully designed, fully accessible purpose-built apartments, each with its own private entrance and outdoor space or balcony. Residents will also benefit from our inviting communal areas, including a ground-floor community lounge, an additional shared space on the upper floor, and a stunning rooftop garden offering panoramic views across Hove. This is a fantastic opportunity to play a key role in shaping a vibrant new service and making a lasting difference to people’s lives.

In this varied and rewarding role, you will manage and support a staff team to provide safe, responsive and empowering services that promote independence, choice and wellbeing. You will lead from the front, model good practice and maintain high standards through supervision and quality monitoring.

You will work closely with housing providers, families, professionals and community groups organising  social events and activities and create a positive, vibrant living environment where people feel safe, connected and proud of where they live.

The successful candidate will have proven leadership skills, experience of managing services for people with complex needs, strong organisational skills and confidence using relevant IT systems. You will understand key social care legislation, including safeguarding and mental capacity, and be able to evidence quality and compliance in line with regulatory requirements.

An NVQ4/QCF5 in Leadership and Management, Registered Managers Award, or willingness to work towards the required qualification is essential.

If you are proactive, compassionate and committed to developing people and services, we would love to hear from you.

Equity, Diversity and Inclusion:

No applicant for employment or employee will be treated less favourably than another on grounds of age, disability, gender reassignment, race, religion or belief, gender, sexual orientation, marriage & civil partnership or pregnancy & maternity, and we encourage applications from people with learning disabilities or identify with being on the autistic spectrum/neurodiverse.

Staff benefits include:

• Enhanced holiday entitlement
• One paid celebration day a year
• Cost of living support package such as rental deposit scheme
• Cycle to work scheme
• Generous refer-a-friend scheme
• One paid volunteering day a year
• Free Blue Light Card
• Enhanced sick pay
• Enhanced employer pension contribution
• Enhanced death in service
• Employee Assistance
• Electric Car Scheme
• Training and development opportunities
• Flexible working opportunities.

We are also:

• A real living wage employer
• Accredited as a Disability Confident Leader
• Accredited as an Investors in People employer

We will handle any personal information you provide via this form in accordance with our privacy policy

Successful applicants will be required to provide details of 2 referees. One must be your most recent employer, however if you have not undertaken employed work before, a reference from voluntary work, educational facility or personal reference can be accepted. You must also undertake an enhanced DBS Disclosure and provide proof of your right to work in the UK.

You can also apply by completing an accessible application form. If you need one of these please request one.

Job Description: Facilities Manager

Reports to: Head of Services

Location: Woking, Surrey

Hours of Work: Part time, 22.5hrs per week

Salary: £21,060 22.5 hours, depending on experience

About Us:

At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.

The Role:

This is an exciting time to join the organisation, as we are planning the refurbishment of our flagship 10-bedroom supported accommodation service alongside ongoing development of our wider accommodation portfolio.

The Facilities Manager is responsible for ensuring the safe, compliant and effective operation of all facilities at York Road Project, which includes a 10-bedroom main site shelter and three additional properties comprising a further 14 beds. The role ensures all buildings are maintained to a high standard, remain fit for purpose, and meet statutory and regulatory requirements.

Key Responsibilities:

Facilities Management

• The Facilities Manager monitors the delivery of maintenance activity across all sites, ensuring issues are escalated where standards, timescales or compliance requirements are not met.
• The role ensures all accommodation and premises are maintained to a high standard, remain fit for purpose, and operate safely and efficiently.
• The Facilities Manager reviews and improves facilities processes to enhance operational efficiency and ensure consistent delivery across all sites.

Health and Safety & Compliance

• Oversee Health and Safety compliance across all properties and service.
• This includes the development, review and maintenance of risk assessments for all properties and relevant work activities, ensuring they are suitable and sufficient, regularly reviewed, updated following changes or incidents, and effectively implemented.
• The role also ensures statutory inspections, fire risk assessments, fire safety compliance, emergency preparedness, HSE requirements, and DSE compliance for home working staff are in place and maintained.
• Responsible for ensuring compliance systems and documentation are maintained to an audit-ready standard.
• The role supports internal and external audits, including annual health and safety and fire risk assessment audits, ensuring evidence and corrective actions are completed.

Governance & Reporting

• As part of the role you will attend the charity’s Health and Safety Sub-Committee, providing updates on H&S, risks, compliance, audits, and improvement actions.
• The role contributes to audit processes, monitoring compliance status and ensuring follow-up actions are completed and embedded across the services.

Budgets & Operational Reporting

• Manage facilities-related budgets, reporting on spend, risks, compliance status and planned maintenance priorities.
• Develop a maintenance schedule for all properties.

Professional Standards & Ways of Working

• Maintain accurate and timely records of inspections, compliance checks, maintenance activity and statutory requirements
• Ensure all property and compliance documentation is audit-ready and consistently maintained
•  Work collaboratively with the administrative team to ensure effective coordination of maintenance, suppliers and compliance systems

Knowledge and Skills:

Essential

• Experience in facilities, maintenance, property management and compliance roles.
• Experience of using facilities and compliance management software.
• Strong knowledge of UK health, safety and environmental regulations.
• Excellent interpersonal and communication skills.
• Approaches challenges or issues with a problem-solving mindset, looking for effective solutions rather than focusing on the problem itself.
• Strong organisational abilities, able to prioritise and to skillfully plan and manage time.
• Proficiency in Microsoft Word, Excel, Outlook and Salesforce.
• Proficiency in conducting risk assessments and creating action plans based on findings.

Desirable

• NEBOSH, IOSH, or equivalent health and safety qualification.
• Experience of managing budgets and supplier & contractor relationships.
• An understanding of sustainability and energy efficiency initiatives.
• Experience overseeing small refurbishment or capital projects.
• Knowledge of safeguarding practices.

Personal Attributes:

• Ability to manage competing priorities under pressure.
• Resilient and confident working in complex environments.
• Positive attitude, maintains a positive attitude even in challenging situations.
• Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
• Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
• Ownership - willingness to take ownership of tasks and projects and to be accountable for the outcomes.
• Aligned with the values and mission of York Road Project.

Benefits:

• Holiday entitlement of 25 days per annum (pro-rata for 0.6 FTE) plus bank holidays (pro-rata) 
• Pension Scheme.
• Birthday day off.
• Medicash healthcare plan,
• Flexible working and hybrid working opportunities. 

We're looking for an enthusiastic and compassionate Volunteer Manager to help our volunteers to continue to do the brillaint work they do. You will play a vital role in recruiting, coordinating and championing our volunteers, ensuring they feel welcomed, valued and empowered to make a meaningful difference.

You will recruit and onboard new volunteers, coordinate rotas, provide day-to-day support, organise volunteer events and recognition activities, and maintain accurate volunteer records. You'll also work closely with colleagues across the organisation to ensure our volunteer programme continues to grow and thrive.

This role is perfect for someone who loves working with people, enjoys building strong relationships and has the organisational skills to keep everything running smoothly. You'll be approachable, proactive and passionate about creating an inclusive environment where volunteers feel supported and appreciated.

In return, you'll join a friendly and dedicated team where your work will have a genuine impact. Every volunteer you support helps strengthen our services and improve the lives of the patients and staff at the hospital.

This is a fixed-term opportunity providing cover during a Training and Development secondment.

If you're looking for a rewarding role where you can combine excellent people skills with organisation and purpose, we'd love to hear from you.

We are recruiting a Service Delivery Manager – Projects to join our growing advice team and make a difference. Every week we help hundreds of people providing advice and specialist casework on housing, debt, benefits and more.

About the role

Our Service Delivery Managers are responsible for a portfolio of advice and casework projects through a range of funded programmes.   This role focuses on local projects delivering financial inclusion support like debt and benefits.  You will give line management and ensure ensuring teams are delivering funding and quality targets.  You will work closely with the funders and manage stakeholder relationships.  There will be the opportunity to develop those relationships and support with bid writing as well as over see social policy work and support wider teams through your leadership skills.

Advisors work from different locations including outreaches, so you will get the chance to travel and see some of the amazing areas across West Sussex from the coast to rural, Towns and Villages too. Working in local charities can be busy, no one day is the same as the next.  However it is very rewarding and can make a big impact as well as being an excellent opportunity to build on your leadership and management skills.

About us

Every year we help thousands of people move forward with the problems they face.  Working to reduce health inequalities and support communities our communities to thrive by empowering people through high quality information, advice and advocacy.   As a local charity, we work in partnerships and with volunteers who are at the heart of what we do, reaching communities across the County.  We work across 6 sites and provide projects in outreach locations and have doubled in size in the last two years due to growing demand for our services.

Staff access high quality  training resources available online as well as external courses, including local leadership programmes.  We are committed to equity, diversity and inclusion in all aspects of our Values, People and Work and believe in making a difference.  Striving to making our communities a better place, using our teams expertise and the evidence gathered through casework, research and campaigns work to change the system.

How to be a success

To be a success in this role you will ideally have had some previous experience of delivering advice and casework as well as some management experience of projects and/or people.  However we will be able to provide training to fill gaps and support you to be a success in your role.   Having excellent team values, able to manage competing priorities and show leadership skills in a busy environment are essential.  Able to see the big picture and whilst having attention to detail and able to follow processes is important.  You will be creating plans for new projects or improve existing ones and work to targets so analytical and IT skills will help.

We are committed to equity, diversity and inclusion in all our values, people and work.  We recognise that skills and values are important and will provide training where needed to candidates who can demonstrate the attributes needed.

How to apply

You will need to fill in an application form, addressing the person specification.   We reserve the right to close the advert early so don’t wait, apply now so you become part of our growing team.

Various locations around Liverpool and from home

Hours: 35 hours per week

About the Role

Main Responsibilities

• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
• Use the Citizens Advice Adviser Net website to find, interpret and communicate the relevant information.
• Research and explore options and implications so that clients can make informed decisions.
• Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
• Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
• Assist in the completion of benefit applications
• Refer internally or to other specialist services as appropriate, including but not limited to welfare, debt, housing and link work support services
• Ensure that all work conforms to the organisations’ office manual and the Citizens Advice quality standard and any other funding requirements, as appropriate.
• Ensure that work reflects and supports the Citizens Advice Service’s equality and diversity strategy.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

Social policy

• Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
• Alert clients to social policy options.

Professional development

• Keep up to date with legislation, policies and procedures and undertake appropriate training.
• Read relevant publications.
• Attend relevant internal and external meetings as agreed with the line manager.
• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

Other duties and responsibilities

• Complete the required training to comply with quality assurance processes.
• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
• Demonstrate commitment to the aims and policies of the Citizens Advice service.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Requirements

1. At least 6 months’ experience of providing welfare benefits advice and support in an advice setting, including ben checks, calculations, resolution of welfare benefits issues

2. A good up to date understanding of equality and diversity and its application to the provision of advice.

3. Ability to monitor and maintain own standards.

4. Ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

5. Understanding of the issues affecting society and their implications for clients and service provision.

6. A good knowledge of the social model of health and how link worker services can support wellbeing and reduce health inequalities.

7. Ability to use IT systems and packages, and electronic resources in the provision of advice, record keeping and document production.

8. Ability and willingness to work as part of a team.

9. A clear understanding of the requirements of a target based workload

10. A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics.

11. Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing.

12. Ability to understand statistics and check accuracy of calculations.

The successful candidate will have a ‘mobile office’ made up of pc, information systems and promotional materials and despite having a regular geographical location, will be expected to respond attend outreaches across the city if necessary.

How to Apply

Please fill out the application form provided on our website.

We reserve the right to close this vacancy prior to the advertised closing date should a sufficient number of suitable applications be received.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

About Medair UK 

Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope. Medair UK is an affiliate of the Swiss-based humanitarian organisation, Medair International.   

Together, we work in some of the world's most remote and challenging environments. In 2025, despite significant pressures across the humanitarian sector, Medair supported more than 3.6 million people across 13 countries through life-saving health, nutrition, water, sanitation, shelter and cash assistance programmes. From responding to cholera outbreaks in South Sudan and supporting communities affected by conflict in Sudan, DR Congo and Lebanon, to delivering emergency relief following natural disasters in Madagascar and Myanmar, our teams continued to reach people in greatest need with compassion, professionalism and perseverance. 

About the Role/Role and Responsibilities 

An excellent opportunity has arisen to join the Medair UK team as we are seeking a part-time Head of Operations. The post holder will provide strategic leadership and operational oversight of Medair UK's finance, HR, IT and governance functions, ensuring robust systems, effective controls, and compliance with all legal and regulatory requirements. They will support the Medair UK Director and Board of Trustees to ensure effective governance and management of the charity in accordance with best practice and ensure a sustainable operational platform is in place to support all Medair UK’s functions. The Head of Operations will contribute to organisational strategy, culture and decision-making, while also taking a practical and proactive role in the day-to-day delivery of operational activities. They will help lead, support and develop the culture of Medair UK, promoting its values and Christian-distinctiveness internally and externally. 

About you 

You will be a highly organised and experienced, strategic and hands-on operational leader who can provide strong oversight of finance, governance, HR, IT and office management within a growing charity. You will have significant experience in financial and operational management, with a sound understanding of charity finance, governance and regulatory compliance and UK employment law. You will be an effective people manager and leader, with strong communication, planning and problem-solving skills. You will be adaptable, able to manage multiple priorities, work to deadlines, and demonstrate a genuine commitment to Medair’s Christian values, mission and humanitarian purpose. 

Key Activity Areas 

Financial Management and Reporting 

• Lead the charity’s financial management, ensuring accurate records, robust controls and effective financial processes.

• Oversee budgeting, forecasting and cash flow management, in collaboration with the Director to support strategic planning and financial sustainability.

• Manage reserves and organisational funds, ensuring effective stewardship, appropriate cost recovery, timely grant transfers and compliance with donor and regulatory requirements. 

• Prepare timely and accurate monthly management accounts, financial reports and performance analysis to support informed decision-making.

• Lead the production of statutory accounts and manage the annual external audit process.

• Ensure compliance and best practice with regard to legal and other regulatory bodies, including data protection and the timely submission of accounts and other returns. 

Human Resource Management 

• Lead and oversee all HR operations, including the recruitment, onboarding and retention of staff and volunteers.

• Ensure compliance with employment legislation and organisational policies through effective management and administration of contracts, HR records, payroll, pensions and employee benefits. 

• Manage employee lifecycle processes, including inductions, appraisals, performance reviews and professional development planning.

• Maintain accurate HR records and oversee attendance, leave, sickness and other employee-related processes in line with organisational policies. 

Leadership, Governance and Organisational Development 

• Lead organisational operational planning and risk management, ensuring Medair UK has the systems, processes and resources required to deliver its strategic objectives. 

• Maintain the corporate risk register and support the Board with governance, compliance and reporting requirements. 

• Support the Director and Board of Trustees through the provision of financial, operational and governance advice, contributing to organisational effectiveness and long-term sustainability. 

• Own the organisation’s policy framework, maintaining the policy register and ensuring the timely revision, review and compliance of all policies. 

• Foster a healthy organisational culture that reflects Medair's Christian values and supports staff wellbeing, engagement and development. 

IT & Office Management  

• Oversee the IT infrastructure, managing the procurement, installation and ongoing maintenance of IT hardware, systems and software liaising with the IT department at the Medair International Global Support Office (GSO) in Switzerland as appropriate. 

• Lead the development, administration and optimisation of Salesforce , other fundraising platforms and related system integrations to support fundraising, donor engagement and organisational objectives, liaising with the IT department in GSOSwitzerland as appropriate.

• Manage the Salesforce system configuration, enhancements, user access and upgrades, ensuring the platform remains effective and reliable. 

• Drive the continuous improvement of Salesforce systems, processes and data management practices, ensuring high standards of data quality, security and operational efficiency.Implement system enhancements, streamline processes and carry out regular data quality, integrity and cleansing checks to ensure accurate, consistant and reliable data. 

• Provide training, guidance and user support on Salesforce and Campaign Monitor to maximise staff capability and system adoption. 

• Ensure a fully functioning office base which enables Medair UK to deliver its operational activities in the most efficient and effective manner. 

Tasks common to all staff  

• Act as an ambassador for Medair UK at all times when liaising externally and internally 

• Ensure consistent implementation of the Medair brand across all relevant activities 

• Record information as necessary and comply at all times with requirements for handling personal / sensitive data 

Qualifications - DESIRABLE 

• Vocational qualification in business or financial management / administration desirable 

Languages 

• Excellent English (spoken and written). 

Experience / Competencies – ESSENTIAL 

• Significant experience in financial and office administration

• Understanding of UK finance and governance and employment law 

• Proficient in finance packages, ideally Quickbooks 

• Proficient in fundraising or other database(s), ideally Salesforce and Campaign Monitor

• Experience of Microsoft Office solutions, with proficiency in Excel, Word, Internet and email use. 

• Effective people manager and strong leadership skills 

• Ability to handle a wide and varied workload, with tight deadlines and competing priorities. 

• Capable planner, problem-solver and clear communicator.

• Inspired by and in full agreement with Medair’s Christian values and ethos 

• Willing to contribute to the spiritual life of the team including prayer meetings 

• Willingness to be flexible in terms of hours worked at occasional, but inevitable moments of crisis 

Experience / Competencies – DESIRABLE 

• Experience of charity leadership and governance 

• Experience in relief / development work 

• Understanding of Humanitarian Issues 

Salary: £47,000 - £52,000 

Closing date: Wednesday 12th August, 5pm. Interviews to be held on Wednesday 2nd or Thursday 3rd September. 

Workplace:Medair UK office is based in Kennington, London. There is possibility to adopt hybrid working, but with a minimum of 2 days/wk in the office. 

Contract Details: Part-Time (3 days 0.6 FTE), permanent 

Direct Reports: Operations Support Officer 

Only those eligible to work in the UK can apply. 

NOTE: In order to maintain the organisation’s Christian ethos, there is a genuine occupational requirement for the holder of this Medair UK position to be a committed Christian.