Part time, 30 hours per week (4 days – Monday, Tuesday, Thursday, Friday)

Harrogate (HG1 5LX) and Skipton (BD23 1FJ)

Citizens Advice offers confidential advice online, over the phone, and in person, for free. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.  We help with everything from money issues to problems at work, housing to consumer rights.

The Training and Development Manager is responsible for assessing, planning, developing and managing training for both Staff and Volunteers across the organisation, as well as developing services and funding sources to provide them. The role will be required to function as necessary in all locations that CACHD operates.

Funding: This role is funded from our core funding from North Yorkshire County Council and Harrogate Borough Council

Pension: We operate the NEST Pension Scheme

For further information and to apply, please visit our website.

Application Closing Date: 12 noon on 5th February 2020

Interview Date: To Be Arranged, provisionally 12th February 2020

Start Date: Expected to be in April 2020

Department: Witness Service - National

Hours per week: 29 hours

Citizens Advice won a grant from the Ministry of Justice to run the Witness Service from April 2015.  The Witness Service has nearly 300 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Citizens Advice provide free, independent and impartial advice and information to help people resolve their legal, money and other problems. In the past year we have helped over 2.5 million people solve over 6.2 million problems. Our national network delivers services from over 3,000 locations in England and Wales. In 2015 we won Charity Times Charity of the Year for our work. Now we want to do even more.

Citizens Advice values diversity, promotes equality and challenges discrimination. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profile.

Interview date: 11/02/2020

Citizens Advice won a grant from the Ministry of Justice to run the Witness Service from April 2015.  The Witness Service has nearly 300 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Citizens Advice provide free, independent and impartial advice and information to help people resolve their legal, money and other problems. In the past year we have helped over 2.5 million people solve over 6.2 million problems. Our national network delivers services from over 3,000 locations in England and Wales. In 2015 we won Charity Times Charity of the Year for our work. Now we want to do even more.

Citizens Advice values diversity, promotes equality and challenges discrimination. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profile.

Access to justice should be equally available to everyone, regardless of their financial situation. Receiving the legal advice they need makes a huge difference to people's lives, reducing debt, poverty and homelessness, and combatting discrimination and injustice.

The London Legal Support Trust (LLST) works to support law centres and legal advice agencies in London and the Home Counties by providing them with grant funding alongside other forms of support. We do this by holding large fundraising events, most notably the London Legal Walk, which raised £869,000 this year, and providing the funds through grant rounds to the agencies where they are most needed. We offer our knowledge and experience of the sector to help the agencies become more sustainable. We also work with other grant-making bodies.

We are seeking an experienced fundraiser with excellent communication skills and a successful track record of exceeding targets across a range of income streams.  They will be able to influence and motivate others, build positive relationships with key stakeholders and work collaboratively throughout the organisation.

Working in a small, energetic, friendly and busy team, you will be able to make a significant and positive contribution from the start. This is a fantastic opportunity for someone to have a real impact on the fundraising, communications output, marketing and organising of events. You will work very closely with the CEO of LLST as well as Head of Fundraising and Events Manager.

Flexible working and part-time options are available for the right candidates.

Are you passionate about small charities? 

The Small Charities Coalition is looking for a Charity Support Manager. 

Our ideal candidate will have a good understanding of the needs of small charities, have a passion for helping others, a proactive approach, show initiative and thrive in a fast paced environment. The role will manage our supportline, mentoring services and online resources hub. You will be part of a small dedicated team working to help small charities in England and Wales reach their full potential. 

Major Donor Manager

London

£44,365 to £46,973 per annum depending on experience (+ £4,105 per annum London weighting)

Permanent

This is a fantastic opportunity to join The Guide Dogs for the Blind Association as the Major Donor Manager based at Thanet St, London.

The role

You will have responsibility and accountability for an individual and team major donor income target and associated Key Performance Indicators.

As the Major Donor Manager, you will play a pivotal role in building a sustainable revenue ‘pipeline’ from major donors to support continued vital service growth. Focusing primarily on new business, you will identify and cultivate major donor prospects to increase and secure future significant gifts of £50K and higher, leading the growth of major donor income across the team.

Who we’re looking for

You will have substantial proven ability in major gift fundraising and the ability to build on an emerging major donor pipeline, through excellent networking and interpersonal skills, to develop strong relationships with a wide range of people.

To find the full list of requirements, please see the Person Specification within the Job Description below.

Benefits

This role is 9am to 5pm, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. 

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

How to apply

Applications can be made using the online application form. You will need to evidence the criteria as set out in the attached job description. As part of our safer recruitment policy, we do not accept CVs for job applications.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Advice Service Coordinator

We are looking for a dynamic Advice Service Coordinator with a genuine understanding of, and commitment to, the aims and values of the LHP to lead our experienced and dedicated advice team at the Limehouse Project in Tower Hamlets.

The Limehouse Project (LHP) is a thriving grassroot and award-winning organisation with a history of servicing the Limehouse area of Tower Hamlets and East London since 1984. Our menu of services continue flourish thanks to investments and trust placed in us by clients, funders and partners. While providing free legal, welfare and family advice, accredited learning, capacity-building and employment support programmes, health and wellbeing activities for all age group, we work independently and in partnership with key Third Sector, business and statutory organisations to ensure each client’s is given timely and active support they need to positively move forward in life. 48 children are also in our care at our pre-school nursery opened in 2017.

You will have a genuine understanding of, and commitment to, the aims and values of the LHP and work effectively alongside the Director to ensure the sustainability of a high standard of accessible advice delivered by a qualified and experienced team of predominantly bilingual advisors within the framework of our charity’s aims, policies and strategic ambitions.

To apply for this role, please completed the Personal details form, along with the Job application and Equal Opportunities form.

Closing date: 9am, 24th January 2020. Interview date: TBC

Citizens Advice is the leading advice charity. Citizens Advice South Lincolnshire serves this rural area from offices in Spalding, Grantham and Stamford through 30 staff and over 150 volunteers.

Reporting to the Trustee Board this exciting strategic role combines responsibility for general management of all operations with identifying and pursuing potential opportunities to maximize core and project funding.  It includes: training, quality and administration, financial responsibility for setting and achieving budgets, and contributing to the strategic development of the organisation.

We seek an individual whose skills include an understanding of the ethos of serving vulnerable clients, leadership to inspire a diverse team of paid staff and volunteers, relationship building to maximize core and project funding, and the financial acumen to optimise the use of resources.  It would be helpful to have experience of managing multi-site operations. 

In return, we offer a competitive salary and outstanding job satisfaction. We are also open to discussing the possibility of flexible working for this role.

For further information and an application pack please visit our website.

Closing date for applications: 24th February

Exciting opportunity to join this rapidly expanding and ambitious charity. This is for if you want to make a real difference to the lives of Young People on a daily basis.

We are looking for an experienced and highly motivated individual to help us to manage the growth of the organisation at this very exciting time.

The Young People’s Counselling Service (YPCS) is a registered charity providing a free and confidential service that can be accessed by anyone aged between 11 and 18 years old in emotional difficulty. Common problems we encounter include family and relationship difficulties, issues regarding loneliness and anxiety, problems associated with low self-esteem and bullying, self-harm, abuse, addiction, distress through bereavement or loss, depression and difficulty with decision making.

HOURS: 37 hours per week (incl. unsocial hours, some weekends and evenings)

LOCATION: ADC Yaxley. Flexible working available. Some travel as required.

RESPONSIBLE TO: Chair of the YPCS Trustee Board

ACCOUNTABLE FOR: Office Administrator

PURPOSE OF POST

1. To contribute to financial sustainability of the charity
2. To manage development projects and steering groups
3. To enable sustainable growth of the charity
4. To identify and engage local communities and key partners across the region
5. To raise the profile of YPCS in the local area and new territories, in order to increase fundraising opportunities

MAIN DUTIES AND RESPONSIBILITIES

1. To contribute to growth and financial sustainability of the charity
   • Have responsibility for identifying and securing local and regional opportunities for further business development, working with trustees and volunteers to ensure sufficient income to deliver the strategic plan for the region.
   • Lead on and actively engage in the development, planning and delivery of a fundraising strategy to maximise income in order to secure the long-term future of the Charity and to ensure that financial targets can be met
   • Build on existing fundraising activity, developing new and imaginative fundraising activities
   • Look for and implement passive fundraising projects
   • Work with commissioners and stakeholders to identify and secure business opportunities, across education, health and the private sector and negotiate contracts
   • Identify and secure opportunities and funding for project development and delivery.
2. To identify and engage local communities and key partners across the region
   • Develop and maintain effective partnerships with other key organisations (Schools, Health partners, local councils and voluntary organisations) locally and regionally where aims align with those of YPCS.
   • Ensure that YPCS is embedded in local communities across the local area, building and maintaining the public profile of the Charity
   • Support and develop the strategic plan and operational delivery of the plan for Local area in accordance with the overall Charity aims.
3. Other responsibilities
   • Contribute to and lead on relevant evaluation and monitoring activities to demonstrate project outcomes and impact.
   • Build on current policies and procedures identifying key strengths and areas for growth and continuing to develop best practice.
   • To oversee the Young Ambassador and Volunteers Programme
   • Understand your duties relating to safeguarding of children and vulnerable adults within YPCS policy.
   • Contribute as required to the advice and information YPCS provides on its website, its social media portals and in its literature for the public and stakeholders.
   • Respect confidentiality and manage data according to YPCS policy.
   • Contribute constructively to regular supervision and appraisal protocols.
   • Attend training courses as required.

ADDITIONAL DUTIES It is the nature of the work of YPCS that tasks and responsibilities are in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises and when tasks not specifically covered in their job description have to be undertaken. These additional duties will normally be to cover unforeseen circumstances or changes in work and they will normally be compatible with the regular type of work. If the additional responsibility or task becomes a regular or frequent part of the member of staff’s job, it will be included in the job description in consultation with the member of staff.

CONFIDENTIALITY It is expected that all YPCS employees understand that our work is confidential and that neither details about those who use its services nor any other YPCS business should be divulged to members of the public. A Code of Conduct must be signed on taking up this post.

BASIC PRINCIPLES The post holder is expected to be familiar with and have regard to the ethos and values of YPCS and work within that framework. They must be prepared to operate without prejudice to all who approach YPCS or work with the organisation at any level.

CONDITIONS OF SERVICE This post is initially offered on a 1 year, fixed term contract. Extension of the contract will be subject to successful income generation. Appointment to this post will be subject to Enhanced Disclosure and Barring Service (DBS) checks and 2 satisfactory references.

QUALIFICATIONS Degree level or relevant experience

PERSONAL ATTRIBUTES

• Ability to work on your own initiative
• Pro-active and results orientated
• Flexible, reliable and adaptable
• Driven and determined
• Ability to communicate well with children and adults
• Ability to work as part of a team and lead a small team
• Awareness of Equality and Diversity requirements

EXPERIENCE REQUIRED

• Bid writing
• Fundraising
• Project Management
• Contract negotiation
• Community develop & stakeholder engagement

RECRUITMENT TIMETABLE

Thursday 6th February 2020 12 noon

Closing date for applications

Friday 7th February 2020 – Friday 14th February 2020

Telephone / Video interviews

Nb. This is the latest date that applicants selected for initial telephone / video interview will be contacted

Friday 21st February 2020

We plan to hold an interview day. All those shortlisted will be invited to deliver a presentation, attend a panel interview, meet with YPCS Trustees and volunteers, carry out a relevant task and a participate in a group activity.
It is essential that you state as part of your application if you are NOT available on this date.

Start date

As early as possible after the post is offered (subject to suitable references and required vetting checks). Please specify any notice period in your application.

A new role created to lead Jami's existing volunteering programme and develop Compeer's community based mental health programme. 

Develop effective systems for the recruitment, induction, training, supervision and retention of Compeer at Jami volunteers, administer a programme that utilises volunteers in supportive friendship relationships with people who experience mental illness.

Our 220 volunteers play a significant role in Jami, providing essential support in our hubs and at Head Room Café; through hospital visiting and befriending; providing financial or benefits advice; fundraising trust research; through hospitality for Jewish festivals and beyond.

We are looking for an enthusiastic, positive and solutions-focused individual to join our team at an exciting stage of development. 

The role will work with communities, volunteers and partners to develop Neighbourhood Watch in areas requiring focused support, for example areas of high crime and high social disadvantage.  Through understanding local needs in these areas, Neighbourhood Watch will be clear on what structures can be put in place to best support volunteers and connect them with local partners to enable continued success.

This role will be a valued member of the team and managed by the Head of Membership and Community Engagement.  As the team cover England and Wales, regular travel across England and Wales will be involved with occasional overnight stays.

About us

Christian Aid is one of the world's leading humanitarian and development organisations. For over 70 years Christian Aid has worked with the world's poorest to tackle the causes and consequences of poverty regardless of religion, ethnicity or nationality. We operate in 37 countries and are the official relief, development and advocacy agency of 41 sponsoring churches in Britain and Ireland and part of the church community worldwide.

About the role

To manage all legacy and in memoriam marketing to increase legacy conversations and engagement with prospects, secure legacy pledges and increase in memory donations. To significantly grow our legacy income in both cash terms and as a proportion of income. To maintain senior stakeholder commitment to legacy fundraising so that the legacy message is mainstreamed across all communication channels.

Key outcomes

-Develop and refine Christian Aid's legacy marketing strategy to drive growth in engagement in legacy conversations, to increase legacy and in memoriam income.

-To develop relationships with external constituencies and partners to identify, test and manage new promotional opportunities that will uplift the level of legacy gifts evidenced by new pledges and intenders.

-All legacy budgets, strategic plans and promotional campaigns are effectively developed, implemented, managed and monitored

-All aspects of legacy and in memory income and expenditure are managed, monitored and reported effectively and within agreed timeframes.

-To take the lead responsibility for our relationship with Will Aid, representing Christian Aid's interests on the management group and leading on marketing / development of the Will Aid opportunity to supporters.

-To represent to external bodies and to deliver new ways of working with churches and other groups.

Role context

This role reports to the Individual Giving Lead as part of the Fundraising, Communication & Campaign division. The post holder manages a specialist team comprising of Legacy Marketing Officers and regional legacy fundraisers, and works in collaboration with the Legacy Administration Manager. The post holder represents the interests of the team at cross-organisational bodies and supports the development of supporter journeys that provide participation across the full range of the team's work. As a team, we aim to nurture supporters towards their optimum level of engagement, to help:

-Eradicate extreme poverty

-Dismantle its root causes across the world

-Enable the voice and agency of the poor and marginalised to be fully realised.

The role works proactively and collaboratively across the organisation, providing legacy fundraising insight and support to colleagues all working together to achieve these goals.

Relationships

External The role researches and develops relationships with new external constituencies including church bodies, solicitors and key companies. It manages the relationship with and represents Christian Aid at external consortiums including Will Aid.

Internal The post holder manages legacy roles and works closely with other teams within the Fundraising and Supporter Engagement Department. The role works with senior managers to promote legacies across a range of communication channels.

Budgetary/savings responsibility

Leading on budgeting and forecasting for legacy marketing and in memoriam campaigns

Decision making

Responsible for developing, implementing and managing the legacy strategy. Responsible for developing, implementing and budgeting all legacy and in memoriam marketing activity including all promotions and advertising campaigns. Responsible for external relationships with consortiums and agencies & co-operative ventures. Responsible for overseeing all work produced by the legacy marketing officers.

Analytical skills

Responsible for delivering analysis that identifies potential legators and for planning approaches and journeys to inform and inspire them to take action towards making a legacy gift. Responsible for work that identifies key drivers for legacy giving within our supporter base and utilises that in marketing and nurture activity.

Developing Self and Others

Number of direct reports: 2

The post holder will need to maintain a good level of understanding of the legacy market and the opportunities presented by tax efficiencies available and to train and resource the team appropriately.

Encourage others to give their best by discussing goals and aspirations and recognising achievement. Provide an appropriate level of supervision according to need; know when to provide help and when to give others space to learn.

Give constructive and timely feedback to others on difficult or contentious issues. Deal with poor performance directly and sensitively, seeking appropriate and timely advice and support if needed.

About you

Applied skills/knowledge and expertise.

Essential:

-Substantial fundraising experience with a track record of working on legacy, community or major donor fundraising.

-Detailed understanding of legacy giving.

-Significant experience of developing and implementing fundraising plans and the ability to devise, implement and manage direct marketing activities.

-Significant experience of public speaking and strong presentation skills.

-Ability to devise, implement and manage budgets and strategies with good database analysis skills.

-Ability to brief and manage creative development for brochures and advertising.

-A basic understanding of and an appetite for delivering digital marketing/fundraising campaigns.

-Substantial experience of managing others and ability to work with volunteers and older people in ways that provide motivation, management and support.

-Ability to handle sensitive situations with tact, diplomacy and confidentiality

-Ability to work independently using own initiative.

-Excellent report writing skills.

-Advanced negotiation skills with proven ability to influence colleagues and other stakeholders.

-Ability to travel throughout the UK and speak to audiences during evenings and weekends.

Desirable:

-Institute of Legacy Management diploma or other relevant technical qualification.

-Interest in developing world issues and knowledge of church and ecumenical structures.

-Knowledge of a broader variety of marketing/fundraising techniques.

-Institute of Fundraising Certificate.

Digital/IT competencies required

-Word, Excel, Powerpoint: Intermediate

-Internet based collaboration tools and video calling: Basic

-Social media: Intermediate

-Data visualisation: Basic

-Web content design and development: N/A

Further information

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Citizens Advice Liverpool is a charity, dependent on a workforce of paid staff and over 120 trained volunteers. We operate over 7 permanent sites and over 30 outreach locations in the city, which we are continually reviewing to ensure we are reaching the people most in need of our services.

Following the recent mergers of organisations, we are looking to combine the Human Resources function of Citizens Advice Liverpool. Reporting to the Business Support Manager the role holder will be responsible for supporting the organisation on a range of Human Resources activity.

Responsible for all Human Resources support within Citizens Advice Liverpool, the successful post holder will draw on the skills and experience to support & assist management with all HR related matters, including strategic HR projects and development.

You will be an experienced HR Professional with a minimum level 5 CIPD, coupled with CIPD Accreditation and a proven track record of providing HR advice in a similar sector.​

Full information relating to the role, including the Job Description and Person Specification, may be found in the recruitment pack, available on our website.​

Closing Date: 3rd February 2020

Citizens Advice Liverpool recognises the positive value of diversity, promotes equality and challenges discrimination. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian or Minority Ethnic people, as they are currently under represented in our workforce.

Job title: Advice and Information Officer

Region: Carmarthen, Wales – Midlands Region

Directorate: Operations

Contract: 6-month FTC – 21 hours per week

Salary:  FTE £20,163 per annum pro rata

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

As a Royal British Legion Advice and Information Officer, you will office based in the Carmarthen office but also spend your time getting out and about into the community, running outreach sessions designed to provide advice and information about all aspects of the Legion's work those living in West Wales.

Accustomed to providing advice and information support to customers, you'll have an understanding of statutory welfare provision and experience of building relationships with a range of different agencies. An excellent communicator with an outgoing personality and strong organisational and planning skills, you will also need good IT skills and be confident in supporting our beneficiaries.

It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage.

There is a requirement for travel across West Wales area; therefore, a full driving licence and use of a car is desirable for this role with motor mileage being paid.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date for this role is Sunday 2nd February 2020

Interviews will take place in our Carmarthen office on Monday 10th February 2020.