Our advice team supports nearly 4,000 kinship carers each year with expert advice. We’re looking for an accomplished leader and manager to lead our growing advice and information team. As part of our new three-year strategy (2022–2025), we’re focusing on developing our high-quality, user-centred services to support more kinship carers when they need it most.

You’ll be an excellent manager, supporting your team to unlock their potential, develop new skills and pilot new channels of support and information (online chat, legal advice, and web content, among others). Our new Kinship Compass project is about developing clear and easy-to-access pathways to advice and information and peer support across local kinship communities. As our Advice and Information Manager, you’ll work closely with your team to support this project, taking the lead on developing the advice and information pathway.

We are growing and so is the need for our kinship carers. You’ll be a dynamic, thoughtful leader supporting a passionate and committed team.

You’ll work with our Online Service Innovation Manager to continuously improve the service, embrace digital solutions and create efficiencies and processes to drive performance and increase our ability to provide more support to kinship carers across England and Wales.

In this role, you'll work 28 hours (4 days) per week, and we offer flexibility so you can fit your home life around your job (which is really important to us).

About Kinship

Kinship is the leading charity in England and Wales for kinship carers – relatives and friends who raise children when their parents aren’t able to. We offer kinship carers expert advice as well as financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. We’re always there to help with the complicated and stressful decisions that so many kinship families have to make, as well as to celebrate the good times.

Working alongside kinship carers and the children they raise, with their voices and views at the fore, we build communities of support and give everything we have to fight for each family and their rights, as well as to raise awareness of kinship care and secure better support for all those playing this critical role.

In return, we offer 30 days’ annual leave plus bank holidays (pro rata if part-time) and a pension.

For further details about the role, please refer to the attached job specification.

To apply, please click the Apply button to send us your CV and cover letter, along with a completed Equal Opportunities form.

Closing date: 9am on Monday 6 June 2022.
Interview date: w/c 20 June 2022.

We have an exciting opportunity for a External Service Operations Manager to join the National Contact Centre in Cardiff , working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is base in the National Contact Centre, in St Mellons , Cardiff.

As an External Services Operations Managers you will be accountable for the delivery and development of externally funded services at the National Contact Centre. You will ensure externally funded services are delivered in accordance with service contracts and to identify, develop, implement and deliver new opportunities for services as well as acting as the main point of contact for external partners in managing the relationship.

Additionally, this role is responsible for providing management, direction and advice to the National Contact Centre (NCC), Team Leaders and team members (caseworkers and initial responders/inbound agents) during shift, specifically relating to the provision of any external services from NCC, to ensure successful and effective operational delivery of services to victims of crime.

You will need:

• Experience of managing a team with Service Level Agreements or service delivery requirements
• Experience of managing external services and the ability to build relationships with those external stakeholders, as well as negotiating contract extensions and revisions.
• Experience of managing and supporting a team and individuals, including performance management one to one's and staff development.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Job purpose:

• To ensure provisions and services are run locally by working collaboratively with the team to ensure debt advice service is available daily without fail or interruption – 20%
• To provide day-to-day guidance, set targets, implement guidelines and assist with any issues the team may have. To ensure that all members understand the team's objectives and work together to achieve them – 30%
• To audit the quality of advice and case notes to ensure they are compliant and the quality of advice is consistent and meets both external and internal requirements – 50%

For further information and to apply, please visit our website via the Apply button.

Closing date: Midday on 6 June 2022

We have an exciting 18hr/week opportunity to join our community-minded team as our Advice Services Manager and take responsibility for overseeing the quality delivery of advice services on a day to day basis.

About Us

Paddock Wood Community Advice Centre is a small, vibrant independent charity offering free, confidential and impartial advice to people living in and around Paddock Wood near Tunbridge Wells. All our advisers are volunteers.We offer advice on a wide range of issues including welfare benefits, consumer matters, debt and money, employment, family (children, domestic abuse and relationship breakdown) and housing.In addition, our specialist debt, housing and welfare rights caseworkers help clients manage their finances when things become overwhelming, advise about possession proceedings or represent clients at first-tier tribunal to challenge Department of Work and Pensions’ decisions.

We believe face to face is the most effective medium for advice and the one which is especially important to vulnerable people: our offices are open to clients Monday to Friday, from 9.30am to 1.30pm.  We also offer advice via email and phone/video calls.We aim to ensure that our clients leave our offices feeling empowered and aware of all options available to them.

We hold the Advice Quality Standard, a national quality mark for organisations providing free, independent advice to members of the public. 

About you

You will be an excellent people manager, with experience of motivating, inspiring and leading teams to achieve high quality standards and performance targets. You will be resourceful, highly organised and have a strong attention to detail and use these skills to ensure we deliver a high-quality service which you will improve and adapt as new challenges arise.

You will have strong interpersonal skills and be empathetic and responsive to both our clients’ and our volunteers’ needs. You will be comfortable with producing reports, highly competent in IT systems, quality assessing your team’s work, and identifying how we need to improve our training and effectiveness.

You will be able to prioritise your workload well, communicate clearly and effectively, work collaboratively with the other staff and volunteers and ensure our policies and procedures are implemented consistently.  

You will have proven experience and ability of managing an advice team.

About the role

The Advice Services Manager will oversee PWCAC’s daily delivery of diagnostic and generalist/specialist advice services. As the main point of contact for volunteers as they provide advice to clients, the Advice Services Manager will guide them through the advice process and in the use of information resources and other research, to ensure that clients’ problems are effectively diagnosed, that the advice given is sound, and that actions are followed up appropriately.The Advice Services Manager will undertake quality checks of client case records following the Advice Quality Assessment guidelines, in line with our biennial audit and our own Policies and Procedures Manual.

In addition, they will ensure sessions are appropriately staffed and resourced.They will be responsible for the diary appointments for clients.They will abide by health and safety guidelines and share responsibility for own safety and that of volunteers.They will ensure that all Policies and Procedures are adhered to by the volunteer advisers.They will refer clients beyond the organisation, especially when safeguarding concerns are identified.

They will participate in the induction training of new volunteers.They will identify learning and development needs to meet quality standards, as set out in PWCAC’s training policy, and book appropriate external training courses for the volunteers.They will keep up to date with their own training requirements.

They will deliver high standards of client satisfaction, collecting and analysing feedback annually to inform service improvements.  They will ensure Complaints are dealt with according to Policy and escalated where appropriate. 

They will be responsible for opening and closing the office on three days per week (the particular days to be negotiated) and will collaborate with the volunteer Advice Service Manager who covers the other 2 days a week to deliver a seamless service to clients.

The Advice Services Manager will report to the Operations Manager who has responsibility for the day to day running of the charity’s administration and fundraising.They will attend Trustee Meetings which are held locally in the evening (circa 6 per annum), and deliver an Advice Service Manager’s Report which gives key data and commentary on the services provided.

Diversity and Inclusion

Our service is open to all members of our community without discrimination and we likewise recognise the importance of diversity in our staff and volunteer body, so we encourage and welcome applications from candidates from all backgrounds, including those with lived experience of the issues which we advise upon.

If you need us to adapt our application process to accommodate your needs, please let us know.We will also meet any reasonable adjustment requests.

Hours: 17.5 per week

About the Role

Reporting to the Service Delivery Manager, the post-holder will oversee daily delivery of Citizens Advice Liverpool gateway and generalist advice services and information contact points; in Citizens Advice Liverpool’s own buildings and at a range of outreach locations.

The post holder will ensure sessions are appropriately staffed and resourced and be responsible for support and supervision of the volunteers who provide reception, gateway assessment, information and detailed advice to clients.

Working with the Volunteer Team to select, induct and train new volunteers, the post-holder will be responsible for supporting and supervising volunteers through learning programmes and ongoing development; signing them off as having reached competency and ensuring high quality services are provided at all times. As the main point of contact for volunteers as they provide advice to clients, the post-holder will guide and coach them through the advice process and in the use of information resources and other research, to ensure clients’ problems are effectively diagnosed and resolved. The post-holder will undertake quality checks of advice case records after sessions and initiate action to resolve any problems identified.

The post-holder will work with the management team to support and develop the digital offer and support volunteers providing services through a multi-channel approach of face to face, telephone and webchat.

Requirements

1. Demonstrable commitment to the value of volunteering.

2. Ability to co-ordinate and support a large number of volunteers to deliver a professional advice service to the public.

3. Proven ability to manage and /or supervise others, including the ability to recruit, develop and motivate people, whilst monitoring the quality of their work.

4. Proven ability to develop individuals or groups by providing support, guidance, constructive feedback and training, tutoring or coaching.

5. Ability to contribute to planning and implementation of learning programmes.

6. Ability to research, analyse and interpret complex information and present it verbally and in writing a way that is clear and accessible to others.

7. Proven ability to maintain recording systems and procedures.

8. Ability to prioritise own work and the work of others, meet deadlines and manage workload in a busy environment.

9. Demonstrable understanding of the issues affecting society and their implications for Citizens Advice clients and service provision.

10. Understanding of the issues involved in providing outreach services that use a range of models of service in different locations.

11. Proven ability to monitor and maintain service delivery against agreed targets.

12. Ability to use IT systems and packages, and electronic resources in the provision of services and the preparation of reports and submissions.

13. A good, up to date understanding of equality and diversity and its application to the provision of advice, and the supervision and development of staff.

14. Ability to commit to, and work within, the aims, principles and policies of the Citizens Advice service.

15. A commitment to continuous professional development and willingness to travel between and work from a range of locations within the area covered by Citizens Advice Liverpool

The application timeline
Applications close: 8am 20th June 2022
Interviews held: 27th June 2022
Please note that interviews will take place over Microsoft Teams 

About reunite International Child Abduction Centre

reunite International Child Abduction Centre is the leading UK charity specialising in international parental child abduction and the movement of children across international borders. For over 30 years we have been providing advice, information and support to parents, family members, guardians, and professionals who are involved in cases of international parental child abduction, prevention of abduction, relocation and contact across international borders. Our telephone advice line is open 24/7 and manages in excess of 1,500 new cases and 20,000 calls every year.

We are recruiting for the below post through funding provided by the Ministry of Justice and the Foreign, Commonwealth and Development Office. We will provide a comprehensive induction and training for successful candidates.

Job title: Advice Line Manager

Hours: 35 hours a week (usually 9.30 – 5.30)

Reporting to: Chief Executive Officer

Location: Office based (Leicester)

Salary: £27,000

The Advice Line Manager is responsible for delivering and developing the advice line service. This involves the coordination, delivery and management of the service, some line management, and a contribution to the broader management and development of reunite.We’re looking for a highly organised and self-motivated person, ideally with some management experience, who can meld an effective, calm, fair and impartial approach with the humanity, compassion and understanding needed for this work. 

You can apply to this post by downloading the application form and following the instructions.

• Please note we do not accept CVs
• Closing date and time for this post is 5pm on 16/06/2022
• Interview dates for this post will be in July 2022

Job Description: Advice Line Manager

The Advice Line Manager role is a new role designed to lead and support the advice line team and develop our services. 

A. AIMS OF THE POSITION:

• To ensure a high-quality support and advocacy service is provided to parents, carers, family members and professionals who experience international parental child abduction or have concerns about the movement of children across international borders.

• To support the Chief Executive Officer in the development of the advocacy services and to lead the advocacy team, supporting them in delivering their roles and the service. 

B. SPECIFIC AREAS OF RESPONSIBILITY: 

1. Advice line

• Staff the advice line a minimum of 3 days a week and take a share of the emergency, out of hours, mobile telephone rota

2. Team development

• Responsible for the overall support, supervision and management of advice line staff 

• Establish both team and individual work programmes, reviews and development (including training plans) 

• Develop and maintain a supportive and professional team focussed on quality service provision and continual improvement 

• Be responsible, with the Chief Executive Officer, for recruitment, induction and probation of new team members and volunteers and oversee employee record keeping and other administrative processes

• Implement and uphold relevant workplace policies and standards

 • Manage staffing to ensure adequate cover is available to meet 24 hour, 7 days a week coverage

3. Service standards and development

• Ensure work is delivered and records are up to date and properly maintained in compliance with key policies and with funder requirements
• Draw on the experiences of the team, the case work and the data to identify, shape and inform, with the Chief Executive Officer, service improvements and developments 
• Keep self and team informed and up to date with relevant legislative, policy and case developments, which may have a bearing on the work of reunite and the advice line specifically 
• Maintain up to date, and timely, monitoring and evaluation to meet funder reporting requirements and to be able to inform funding proposals and service development
• Prepare funding proposals, monitoring reports, presentations and information for third parties
• Assist in coordinating and participating in public facing, fundraising and communication activities in furtherance of reunite’s work

4. Partnerships

• Work with the Chief Executive Officer and the team to maintain good working relations with existing partners, third parties and agencies 

• Work with the Chief Executive Officer and the team to identify, build and maintain new partnerships that may be beneficial to the delivery and development of the service 

•Positively promote reunite and the service offering 

C. GENERAL:

 • Act in accordance with reunite’s policies and procedures in particular with regard to compliance with health and safety at work, human resources, equalities, data confidentiality, and safeguarding.

• Work in a manner which positively promotes the aims and objectives of the organisation. 

• Positively uphold and promote reunite’s rights based and impartial approach and commitment to equality, diversity and anti-discriminatory practices 

• Ensure effective communication throughout the organisation 

•Attend and participate in regular supervision, staff and other meetings and trainings as necessary

 • Carry out your own administrative duties 

• Undertaking any duties consistent with the post as may be reasonably requested by the Chief Executive Officer and Board of Trustees 

Please note this job description is intended to outline the main duties of the post and may change as the post and organisation develops.

Person Specification: Advice Line Manager

Experience, abilities and knowledge

1. Leadership and management experience: Essential
2. Experience of working with vulnerable people in emotionally charged or stressful situations: Desirable
3. Experience of preparation of timely monitoring, evaluating and reporting returns for a range of audiences (funders, trustees, stakeholders): Essential
4. Experience of preparation of funding bids, fundraising materials and related fundraising events: Desirable
5. Experience of partnership working and partnership development: Desirable
6. Ability to use wide range of IT including use of databases and other software: Essential
7. Good ability with oral and written communications for a wide range of audiences and occasions: Essential
8. Ability to plan, set targets, develop action plans and strategies for personal and organisational development and growth: Essential
9. Knowledge of/willingness to learn and relay information in respect of law and legal information: Desirable
10. Knowledge of/willingness to learn and apply principles of safeguarding and protection of vulnerable people: Desirable
11. Knowledge and understanding of the role of workplace policies in delivering quality standards and effective, professional practice: Essential

About Citizens Advice Bucks

As of April 2021, Citizens Advice Chiltern, Aylesbury Vale and High Wycombe came together to form Citizens Advice Bucks, an independent and volunteer-based charity which provides a free and accessible advice and information service to clients across Buckinghamshire.

We can all face problems that seem complicated or intimidating. At Citizens Advice Bucks we believe no one should have to face these problems without good quality, free, independent advice. That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. 

You will be joining a supportive team of over 50 staff and around 100 volunteers all determined to do our best for our clients.  Our core values are that we are client-centred, friendly, kind, professional and that we respect our clients, ourselves and each other.

Citizens Advice Bucks is an equal opportunities employer. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.

The role

• To work with the Head of Services and independently, to ensure the smooth, efficient running & high quality of the core advice service, including the overall management of advice staff and volunteers.  
• To support the service delivery of any projects additional to the core advice service as required.
• Promote best practice across the offices in the county with an engaged attitude, taking account of practical changes for service delivery.

Closing date: Assessment and interview dates will be arranged as applications are received, and we reserve the right to close the role early if the right candidate is found.

Are you Hackney Foodbank’s Volunteer Manager?

Could you play a key role in shaping the future of volunteering for our charity?

Volunteers are the beating heart of Hackney Foodbank - we currently have over 70 amazing, active and dedicated volunteers who regularly help us and who ensured we to kept the doors open and the food and support flowing for people in crisis or trapped in poverty throughout the pandemic. We predict that in the current climate the number of local people needing support will to continue to rise and we are seeking an experienced Volunteer Manager to recruit, select, onboard, support and develop all of our volunteers and ensure we have the volunteers across the charity to meet this rising demand.

Our Volunteer Manager, working under the guidance and direction of our Head of People and Training, will be the first point of contact for our volunteers and will manage all aspects of volunteering to the highest possible standard.

If you have experience working with and managing volunteers, a desire to support and develop a strong volunteer culture and want to help us achieve a hunger-free Hackney where everyone can afford to eat, then this would be the ideal role for you!

To find out more, please see the Job Description which includes information on how to apply.

Closing date: Midday, 7th June 2022

Interviews: 15th June 2022

Hackney Foodbank actively promotes justice, equality, diversity and inclusion. We match our role requirements with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even better results for the people we work with.

As part of our commitment to remove bias from the recruitment process and to recruit more fairly and effectively all application personal details are hidden from those making hiring decisions.

Application Instructions

To apply, please read the ‘Volunteer Manager’ pdf attachment and then click apply now on the recruitment site. Please ensure:

1) Your C.V. is up to date. This should include contact details of two referees. Please also include any social media details that you are happy for us to review.

2) Your supporting statement explains how your skills, experience and personal qualities make you suitable for the role. Please illustrate your supporting statement with examples. Also, please confirm that you are entitled to work in the UK.

We will not take up references ahead of interview.

Do you have the passion, commitment and experience to do something amazing in this vital role at Circles UK?

Circles UK oversees the provision of Circles of Support and Accountability (Circles) in England and Wales. A Circle consists of 4-6 trained community volunteers who meet regularly with a perpetrator of sexual abuse to help them address their behaviour and reintegrate safely into the community. In this way further sexual abuse is prevented and communities are kept safe. Evaluations have shown it to be an effective measure. Circles UK has won a number of awards including the Criminal Justice Alliance Award for Outstanding Organisation of the Year 2019.

We are seeking a highly skilled National Development Manager. Are you someone who can spot an opportunity, is comfortable with having many balls in the air, work flexibly, can persuade others to adopt new ways of working and balance a vision with practical project management skills?  If so, then we would like to hear from you.

You will be a strong team player within an energetic and highly dedicated small team. The main aspects of the role involve:

• Having a good understanding of the knowledge base that underpins the risk management and provision of support to perpetrators of sexual abuse in the community is essential as is a commitment to the values of Circles UK.
• Leading on the identification of new areas of service delivery, including establishing new Circles Providers and projects across England and Wales.
• Working with the CEO and the Circles UK staff team to plan and execute workshops, seminars, and other events for Circles Providers and other external organisations.
• Leading the implementation and project management of a range of diverse projects and initiatives varying in nature, subject matter and scale.
• Being a strong team player, having excellent communications skills and organisational ability and being able to support strong working relationships with a wide range of stakeholders, including the Circles Provider network.

Circles UK is based in Reading. The organisation uses a hybrid model of working with some working days in the office and some at home.  The role involves some national travel and occasional overnight stays.

The Role 

Are you passionate about tackling injustice and helping disadvantaged people whose lives are in crisis, then this is the job for you!

Helping Hands has a  remarkable track record in meeting needs, overcoming barriers to engagement and empowering lives.

As an Advice Centre Manager, your responsibility will be to ensure our three surgeries deliver high-quality personal advice and support to clients and the public.

A laptop and phone will be provided.

If successful, the main duties of your role will be to: 

• Manage the practicalities of the advice sessions and ensure adequate staffing and resources.
• Provide an appropriate level of support and supervision to individual workers (both paid and voluntary) depending on their level of competence.
• Monitor all the case records of designated staff, volunteers, and trainees to meet quality standards and service level agreements.
• Ensure remedial and developmental and training issues are identified and acted on in a timely manner to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice.
• Keep technical knowledge up to date and provide technical support to advisers and/or caseworkers – specifically around the use and development of AdvicePRO
• Manage the services and support provided by team members and volunteers, ensuring this meets appropriate quality standards and delivers personalised, outcome focussed, flexible support in accordance with Trust’s policies and best practice. 
• Ensure individual cases are allocated and supported in a way that best meets the clients’ needs and where appropriate referrals are made to specialist HHCT advisors or other partner providers as necessary. 

• Ensure team members maintain a knowledge and understanding of services and support available from the Trust, statutory and other local providers.

Staff and Volunteer management

• Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff and volunteers can do their best.
• Participate in recruitment and selection activities as delegated.
• Participate in the induction and training of new staff and volunteers as delegated.
• Ensure the effective performance management and development of volunteers through regular supervision sessions, the appraisal process, and learning and development.

Generic

• Keep up to date with HHCT aims, policies and procedures and ensure these are followed.
• Provide expert advice and guidance on the use of Advicepro in collaboration with the Project Delivery Manager (ensuring compliance to funders' requirements)
• Develop and maintain effective admin systems and records relevant to the role.
• Monitor and evaluate activities appropriate to the role and contribute to the organisational planning process by providing regular reports and feedback on areas of responsibility.
• Attend regular internal and external meetings relevant to the role.
• Work cooperatively with colleagues and encourage good teamwork, clear lines of communication, and common practices within the team.
• Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues.
• Identify your own learning and development needs and take steps to address these.
• Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.

Other Requirements

• Up to date knowledge of the current benefits and debt advise legislation and working practices.
• Experience in working with our  AdvicePRO database would be an advantage as maintaining accurate data and case notes is essential.
• Book-keeping skills would be beneficial to the role
• A full driving license and access to a vehicle is essential and you will be required to live within the local community or nearby would be preferred.
• This role is subject to an Enhanced DBS check.

Are you an expert in volunteer recruitment and development? Do you want to shape the volunteer strategy for USPG?

Volunteers are an essential part of our plan to grow over the next 5 years. They contribute at every level of our work within Britain and Ireland. They form the connection between our UK church partners and USPG, advocating and fundraising on behalf of our global churches.

If you have the talent, energy, and vision to build and enthuse a network of volunteers then we want to hear from you.

Job Purpose:  

To build and develop a community of USPG volunteers primarily based in the UK and Ireland. Maintain communication across the volunteer network using all appropriate channels developing a two-way dialogue and ensuring the volunteer voice is heard. Equipping our volunteers to understand our work, their roles and have the skills and knowledge they need to succeed.

The post holder will develop and implement a volunteer strategy for USPG. Volunteers are an essential part of the organisations plan to grow over the next 5 years and they contribute at every level of our work within Britain and Ireland. They form the connection between our UK church partners and the mission agency, advocating and fundraising on behalf of our global churches. The volunteer manager will train and support volunteers as they speak to groups and in churches about the impact of the organisation, represent USPG at parish and diocesan level, attend events and fundraise for USPG. The post holder will promote best practice in volunteering and ensure compliance with relevant legislation. They will recruit and train volunteers, provide resources and act as a first point of contact.

The post is based in the Communications and Engagement team which encompasses fundraising and communications functions. The post holder will work collaboratively across this team and the wider organisation to deliver organisational and team objectives.

Bridport and District Citizens Advice are looking to recruit a highly motivated and enthusiastic advice session supervisor to support a team of volunteers and paid staff. We provide high quality advice to around 3500 clients per year through telephone, face to face and digital channels.

You will be a good team player with an ability to supervise our advice team operating both remotely and from our office in Bridport to ensure that the quality of advice given is of a high standard.

You will have experience of advice work in one or more of our core enquiry areas; benefits, debt, employment, housing and consumer. Training to meet Citizens Advice supervisor competencies can be provided.

You will be employed by Bridport and District Citizens Advice reporting directly to the Advice Services Manager.

You can find out more information about the role in the job pack. If you would like to apply please contact us via the Apply button for a job pack.

Bridport and District Citizens Advice is committed to the principles of equality and diversity.

Closing date: 10.00 am Friday 24 June 2022

Interview date: Thursday 30 June 2022

Operations Manager 

About Us

Paddock Wood Community Advice Centre is a small, vibrant independent charity offering free, confidential and impartial advice to people living in and around Paddock Wood near Tunbridge Wells. All our advisers are volunteers.We offer advice on a wide range of issues including welfare benefits, consumer matters, debt and money, employment, family (children, domestic abuse and relationship breakdown) and housing.In addition, our specialist debt, housing and welfare rights caseworkers help clients manage their finances when things become overwhelming, advise about possession proceedings or represent clients at first-tier tribunal to challenge Department of Work and Pensions’ decisions.

We believe face to face is the most effective medium for advice and the one which is especially important to vulnerable people: our offices are open to clients Monday to Friday, from 9.30am to 1.30pm. We also offer advice via email and phone/video calls.We aim to ensure that our clients leave our offices feeling empowered and aware of all options available to them.

We hold the Advice Quality Standard, a national quality mark for organisations providing free, independent advice to members of the public. 

About you

You will be passionate about what we do and will have previous management or leadership experience which proves you to be efficient, energetic and self-motivated but will also be prepared to undertake the smaller tasks which are necessary to the day to day operations of a small charity.

You will have strong interpersonal skills in order to liaise with the charity’s trustees, line manage the Advice Services Manager and liaise with the volunteer team including the volunteer bookkeeper.You will be able to prioritise your workload independently, communicate clearly and effectively, anticipate and support the needs of the Trustee Board.  You will have a sound understanding of charity governance as set out by the Charity Commission.

About the role

Key elements of the role are as follows:

• Operational Service Delivery and Business Development 
• Fundraising
• Health & Safety
• Human Resources 
• Information Technology 
• Marketing & Publicity 

Operational Service Delivery and Business Development 

The Operations Manager will be responsible for ensuring that the operational service of PWCAC is delivered in accordance with Policies and Procedures and complies with all Risk Register controls. They will report to the Board of Trustees and be responsible for one staff member and a body of around 18 volunteers.They will be point of contact with the Landlord and will procure of office supplies. 

They will attend Trustee Meetings in the evening (circa 6 per annum) providing a regular Operations Manager’s report for review. 

They will have responsibility for authorising expenditure within limits agreed by the Trustee Board. 

Each year they will do the following:

• Complete a review of all policies and procedures and update the office manual in accordance with new guidance, legislation or regulatory requirements, writing new policies where appropriate for Trustee Board ratification. 
• Manage and participate in a Risk Register review in conjunction with a working group of the Trustee Board and complete ad-hoc Risk Assessments as and when necessary. 
• Maintain up to date governance records, pay registration fees, licences, insurances cover and ensure compliance with all regulatory bodies, including the Financial Conduct Authority and the Information Commissioner’s Office. 
• Assist the Treasurer to prepare the annual budget for Trustee Board ratification, providing regular updates to inform the quarterly forecasting process and responding to all questions raised. 
• Prepare and draft the written commentary of the Annual Report and Accounts and assist the Treasurer to obtain all information required. 
• Organise and attend the Annual General Meeting, including publication of formal notice and invitation to stakeholders and present an annual review. 

Every two years they will:

• Arrange and participate, in conjunction with the Duty Officer, in the AQS Monitoring Audit to maintain the standards required for re-accreditation. 

Every three years they will: 

• Assist the Treasurer to develop and implement a three-year Business Plan for Trustee Board ratification. 

Fundraising 

The Operations Manager will maintain positive working relationships with grant-making bodies, funders and donors, ensuring that all impact reporting deadlines are met and that any restrictions / conditions of grants are complied with and that, as far as possible, continuing support is forthcoming in the form of future donations and grants. 

They will maintain and monitor the grant and funding tracker to ensure that income is generated to meet annual budgets and that new relationships with grant-making bodies, funders and corporate and private donors are established and cultivated to create opportunities. 

Health & Safety 

The Operations Manager will ensure compliance with Health and Safety procedures, meeting all statutory requirements to ensure the safety of clients, staff, trustees, stakeholders, visitors and volunteers. They will update Policies to meet legal requirements. 

They will provide training on Health and Safety (to include Fire Evacuation Procedures) as part of staff and volunteer induction processes and conduct refresher training regularly. 

Human Resources 

The Operations Manager will manage recruitment and induction processes for staff and volunteers whenever necessary, in conjunction with the Advice Services Manager.They will comply with Policies and Procedures and relevant employment legislation. They will be the point of contact for the landlord, the office cleaner and window cleaner. 

They will manage and apply for DBS checks for all new volunteers, monitoring and updating the DBS tracker to reflect additional checks undertaken in accordance with Safeguarding Policy. 

They will implement, in conjunction with the Advice Services Manager, a training and development plan for all staff and volunteers, updating the Training Matrix to reflect training undertaken during induction or as part of continuing professional development. 

They will manage and monitor Payroll process from start to finish, arranging for payments to be made to staff, for P60s and P45s to be issued, and dealing with PAYE and National Insurance payments to HMRC within deadlines. 

They will manage and monitor PWCAC’s Pension Scheme for eligible staff, completing auto-enrolment periodically in compliance with the Pensions Regulator. 

They will manage Disciplinary or Grievance issues in accordance with Policies and procedures. 

They will undertake, in conjunction with a volunteer, annual Appraisals for all staff and volunteers to gain feedback, improve engagement, identify development and training needs and aid succession planning. 

Information Technology 

The Operations Manager will manage and monitor computer and telephony systems, networks, and security, ensuring that hardware and software are fit for purpose and refreshing IT infrastructure as necessary. We have an external IT company who are used for maintenance. 

Marketing & Publicity 

The Operations Manager will develop and implement Marketing and Publicity opportunities in conjunction with the Trustee Board. They will manage and monitor PWCAC’s communications strategy, ensuring brand values are maintained through effective use of display materials, signage, posters, correspondence, publications, website and social media channels. 

They will liaise with local press as appropriate to promote PWCAC’s activities and results, linking in with national or local campaigns where appropriate including monthly articles for free distribution Parish and Town / Village publications. 

They will keep stakeholders informed using appropriate methods; in person, by telephone, through email correspondence, attending meetings and through the circulation of a Quarterly Newsletter to a comprehensive mailing list of individuals, donors, funders, County and Borough Councillors, referral partners and other public bodies. 

Diversity and Inclusion

Our service is open to all members of our community without discrimination, and we likewise recognise the importance of diversity in our staff and volunteer body, so we encourage and welcome applications from candidates from all backgrounds, including those with lived experience of the issues which we advise upon.

If you need us to adapt our application process to accommodate your needs, please let us know.We will also meet any reasonable adjustment requests.

Somers Town is situated in the London Borough of Camden, between Euston and St Pancras railway stations. 

Despite its central London location, Somers Town is an area of high deprivation, with the community experiencing many complex problems, including high levels of unemployment, lack of qualifications and workplace experience, language barriers, mental and physical health issues, and antisocial behaviour. 

The Somers Town Job Hub is a physical centre based in the heart of the community where local people can come to receive employment advice on a one-to-one and group basis, find out about job vacancies, volunteering and benefits; join employability-related clubs, activities and training courses; access support for application forms, CVs and interview techniques; find out about other support and advice services linked to their employment situation (e.g. healthcare, childcare, language); and meet and exchange experiences with people in similar circumstances.