Advice And Volunteer Development Manager Jobs
GENERALIST ADVICE WORKER/ADVICE SESSION SUPERVISOR OR TRAINEE POSITION
Funded By: Southwark Council
This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor (ASS) to consolidate their skills and experience or as a development opportunity for an advisor to train to become an ASS within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 – £33,194 for the first six months whilst undertaking the training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.
The role includes:
·Providing advice to the public and undertaking casework on social welfare law issues
·Supervising advice and gateway assessment sessions
·Supporting and supervising staff and volunteers
To be successful you will need:
·Recent experience of giving advice to the public. This should include having undertaken advice casework.
·Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
·To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing Date: 9.00 am Monday 15th April 2024
Interviews: Thursday 18th April 2024
As a Projects Manager at Friends, Families and Travellers you'll be at the forefront of our mission to create a more inclusive society for Gypsies, Travellers and Roma. Your role will involve overseeing the planning, execution, and delivery of diverse projects from our Training and development arm, ensuring they align with our strategic objectives and exceed supporter and client expectations.
What makes this role special? You'll have the opportunity to unleash your problem-solving skills in a collaborative environment where your ideas are valued, and will play a critical role in the delivery of our strategic priorities. From RAID logs to idea-storming sessions to project execution, your expertise will help shape the future of our Training and Development team.
The client requests no contact from agencies or media sales.
We are seeking a highly motivated and experienced National Programme Manager to join The Phoenix Way team. The National Programme Manager will be responsible for the day-to-day management and oversight of our fund, ensuring its effective implementation and impact. This is a key leadership role that requires strong project management skills, strategic thinking,and a passion for driving meaningful change.
The National Programme Manager will be working closely with the National Convenor, The Phoenix Way National Leadership Group (NLG), Global Fund for Children (GFC) and national and regional panels to co-design a collaborative grant-making process.
They will support the development and implementation of the overarching Phoenix Way vision, national and regional plans, which include infrastructure development support, ensuring a consistent approach to grant-making across the nations and regions in line with programme and funder requirements.
Candidates must respond to the 3 questions and submit their CV.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At the core of RABI’s mission is the commitment to address the individual needs of farming people. We offer one-to-one, expert support, advice and guidance, tailored to the individual circumstances of the farming person.
You will be part of a wider Volunteering team responsible for developing our approach to volunteering and engaging stakeholders and partners through local events, shows, talks etc.
We currently involve approximately 500 volunteers who help raise funds and awareness of RABI within local communities. Most of our volunteers are linked to one of our 40 county committees across England & Wales.
You will take the lead for volunteering across a range of projects including the development and implementation of new volunteering systems and processes and the piloting of a new volunteer ambassador programme. The role also includes the line management of the Volunteering Projects Co-ordinator.
Key responsibilities:
Volunteering systems & processes
- As the lead ‘subject matter expert’ for volunteering, you will lead on the implementation of new volunteering systems & processes across RABI. This includes making decisions to support system development, testing, communications and training for users.
- Work closely with the National Volunteering Manager and the team of Regional Managers, to ensure they are equipped and supported to make best use of the new systems.
- Work with the Head of Volunteering and Volunteering Projects Co-ordinator to ensure the appropriate processes and policies are in place to support good practice and an accessible and inclusive volunteering experience.
- Lead on the evaluation of new systems & processes for volunteering and agree clear recommendations / priorities for future development.
Diversify and expand volunteer offer
- Lead on development and implementation of new volunteer roles – including the introduction of community and corporate ambassadors.
- Work with a range of stakeholders to clarify priorities for future development for new types of volunteering – from flexible, micro roles, to more formal roles such as volunteer ambassadors.
- Develop and agree approach to volunteer recruitment, engagement and development – to support ambassadors and other roles.
- Put in place a clear development plan for ambassadors – including opportunities to come together, collaborate on future content and training etc.
- Manage and evaluate pilots – gathering evidence to inform future development.
Volunteer learning and development
- Understand volunteer learning and training needs and organisational requirements to inform future development.
- Lead the introduction of new learning systems, volunteer portal and content to support volunteer training and development – to ensure volunteers feel supported and we are meeting appropriate safe and legal obligations.
Volunteer communications and recognition
- Work with Head of Volunteering to improve volunteer communication – including volunteer forums and newsletters.
- Lead on improvements to informal and formal recognition of RABI volunteers / county committees – including introduction of long service awards and involvement in national initiatives such as Volunteers Week and Big Help Out.
Team management and leadership
- Work closely with the Head of Volunteering, National Volunteering and Senior Regional Managers to set direction, make decisions and engage the wider team.
- Manage the Volunteering Projects Co-ordinator, setting clear goals and supporting their development.
- Work with the wider Volunteering team and other departments, to support and embed the volunteer journey and good practice in volunteer management.
General
- Comply with RABI’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety and welfare.
- Take responsibility for professional development, working with your line manager to identify training that will support growth in the role.
- Promote the Charity’s work. Attending external meetings and events in agreement with your manager.
- Perform any other reasonable task as required by your manager.
Person Specification:
Essential
- Affinity, understanding and demonstration of the goals and objectives of RABI.
- Project management & leading change – experience of managing projects across an organisation and working with different stakeholders to support change – ideally related to volunteering.
- Volunteer management – very good understanding and experience of volunteering development and management good practice.
- Learning and development – experience of supporting people’s development and confidence through provision of guidance, e-learning.
- Previous people management experience – including setting goals and managing performance.
- Communications & interpersonal skills – ability to engage and build strong relationships with a range of stakeholders through good communications.
- IT & digital systems – experience of using and supporting others in use of CRM and similar systems.
- Be resilient and open to change in a developing department, and able to adapt to those changes.
- A positive and creative approach to work.
- Self-motivated and confident in working both independently and in a team environment.
- Ability to manage time effectively, prioritise workload and plan ahead.
- A full UK driving licence.
Desirable
- Experience of managing and developing a volunteer ambassador programme.
- Experience of using and supporting others in use of MS Dynamics.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI. Full training and support will be provided for the right candidate.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
The client requests no contact from agencies or media sales.
Battersea is an ambitious and exciting place to work; our brand, marketing campaigns and expert care for dogs and cats in need help us to stand out in the sector.
Battersea’s Insight & Impact team proudly inspires and empowers colleagues in all teams to make confident and evidence-based decisions, that ultimately drive positive impact for dogs and cats everywhere.
As a Research & Insight Manager, you will foster this culture by developing and communicating compelling insights based on robust methodologies and creative approaches to data collection, analysis, and reporting.
About us
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
The Marketing and Communications Department
Battersea’s Marketing & Communications department is responsible for communicating the breadth of the organisation’s work in an engaging and memorable way. Though our award-winning campaigns, we use our influence to affect change for dogs and cats within and beyond our gates; building Battersea’s reputation on a national and international scale. Our work involves everything from innovative integrated advertising campaigns to rehome our animals, to supporting other departments with their strategic objectives. We also manage Battersea’s online communities, offer brand guidance, deliver innovative digital activity, and manage internal communications, ensuring that staff and volunteers stay informed and engaged. The department’s ultimate goal is to raise awareness of Battersea’s work, so we can be here for more dogs and cats.
What we can offer you
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Hybrid working policy
We operate a hybrid working model, with our office-based staff splitting their time between site based and home working. We believe this enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause. As such, you’ll be expected to work in our Battersea office for at least 50% of your working week.
Equality, diversity and inclusion at Battersea
At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
Closing date: 9th April 2024
Interview date(s): w/c 15th April 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Working with two highly experienced Programme Coordinators, you will help to grow our existing Youth Development Team activities, currently present in Hampton, and continue the development of our newly launched Aspire project.
This is a maternity cover role for a minimum period of 6 months starting in June. You will be based in Peterborough but also spend time at our centre in Cambridge.
You will manage our Lead Youth Development Worker and Aspire Development Worker, in Peterborough, encouraging them to establish positive relationships with young people, from which we development activities, and provide advice and support.
Joining a growing Peterborough team, you’ll support the expansion of weekly groups, one-to-one work, family support, school-based alternative education, trips and residential experiences. Increasing partnership working with local community groups and agencies will be key to this.
Romsey Mill's Youth Development Team (YDT) works with disadvantaged, at-risk and vulnerable young people (aged 10 - 21 years) across Cambridgeshire and Peterborough. YDT are passionate about supporting young people to overcome challenges, live fulfilling lives and inspire change in the world. We currently engage around 1200 young people each year. Aspire is the name of Romsey Mill’s project that supports autistic children and young people. We currently deliver 14 specialist youth clubs across Cambridge, Cambourne, Linton and Hampton supporting over 180 autistic young people. We’re excited about further extending the work across Peterborough. You will work out of the office Romsey Mill rents at CSK Church in Hampton for 3-4 days per week. We utilise space there and in other community facilities for the delivery of activities. You will also spend 1-2 days working from Romsey Mill Centre, Cambridge.
The client requests no contact from agencies or media sales.
One of the UK’s biggest charities, the Canal & River Trust looks after, and brings to life, 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays its part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions every day.
We are looking for a Volunteering Leader to be based with our London South East Operations Team (E14 9ST)
Our Volunteer Leaders:
- plan and deliver a wide range of volunteer activities and events, assist operational teams in their task management of volunteering activities and liaise with volunteers, volunteer groups and supervisors.
- deliver day-to-day works in Operations & Environment, such as general maintenance & repair work. This will include operating waterway control structures (further training will be provided) and tow path repair/cleaning.
You will be required to work an annualised hour’s system which includes working a rota system including some statutory holidays, weekends and an 'on call' system.
It's a diverse and rewarding role through which you can make a real difference on our waterways and within our communities by collaborating with colleagues, stakeholders and volunteers to bring volunteering efforts to life.
Occasionally you may also be required to work in other areas of the region to support delivery of London & South East operations team projects.
Location and coverage
Reporting to the base in Docklands.
Occasionally you may also be required to work in other areas of the South East.
Knowledge, Skills/Qualifications & Experience
Your first 6 months in role:
- Help to identify the tasks where volunteers could help the team. Work with the team to understand the roles.
- Review the skills required against our existing volunteers and look to recruit new volunteers.
- Help to embed the volunteers within the team, train and assist the Task Managers to manage volunteers.
- Identify the skills and role for a Lead Volunteer and help to recruit, train and embed a Lead Volunteer(s) within the team.
- Induct and lead the volunteers and help to develop the volunteer role within the team.
Key accountabilities:
- Provide support to the Asset Management Team in the recruitment and selection of Volunteers.
- Support and advice the Task Manager in the management of volunteers.
- Liaise with the wider volunteering team within the Regions to understand the skills of available within the existing volunteer population and how this could assist the Asset Management Team.
- Liaison with volunteers and volunteer groups to understand their current capabilities and aspirations. Match these skills to the volunteering opportunities within Asset Management and advice on how to best meet the objectives of both parties.
- Assist in the preparation of the volunteer requirements for the Asset Management Team.
- Assist in the development of lead volunteers for the team.
- Management of volunteers in the delivery of works to ensure they are completed safely and to the correct quality, whilst maintaining volunteer satisfaction.
- Co-ordination of staff, vehicles and equipment for the efficient delivery of volunteer works.
- Co-ordination of training for volunteers to maintain and improve skills levels necessary to carry out works with Asset Management.
- Promotion of a strong safety culture to ensure all works are completed with safety as a priority thereby ensuring the wellbeing of staff, volunteers and customers.
- Displaying the Trust values and behaviours at all times.
- Ensuring that diversity and inclusion are integrated into all aspects of Trust life and promoting inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values.
Knowledge, Experience & Skills
It is essential that our new team members can settle in and enjoy the varied work we perform, so you really must love physical outdoor work all year around, and have a genuine appreciation for respecting the needs of nature, environment and our millions of waterway visitors. Our waterways are not just for short visits by day users or holidaymakers, thousands of community members live on our boats all year and you will be playing a role in caring for their home, their space.
It is also essential that you are comfortable dealing with the public, and can respond to the unexpected with thought, care, respect and a positive practical approach. Knowledge of the Trust’s volunteer management system and process is preferable.
You might have practical skills and many years of working experience to offer, or you may just be starting out in your career and looking for a role which calls on your practical nature. You don't need to be an expert in any field, but you will be able to demonstrate that you hold the values and behaviours that ensure our customers and visitors know we care.
Technical:
- NVQ Level 3 or BTEC Level 3 in an appropriate subject or equivalent previous experience, desirable.
- Basic literacy and numeracy skills
- Proven experience of working with and leading volunteers.
- Proven experience of delivering works to time, specification and budget.
- Some experience in customer service.
- Basic IT skills - comfortable with modern handheld mobile devices for making calls, inputting information, and use of mobile applications etc.
- Valid UK driving licence is essential.
General:
- Good communicator and have excellent customer service awareness.
- You will demonstrate great care in the quality and standard of your work.
- You will be a good communicator and have excellent customer service awareness - you will be the face of the Canal & River Trust on our waterways and will handle all communication with respect.
- Experience working in a relevant environment - paid work or as a volunteer (outdoors related, environmental related, customer service etc).
- Can work alone on occasions, however thrives as part of a team to deliver a common goal.
It is important that you really love to work with others and get things done through others to succeed in this role. Building and maintaining strong professional relationships is also important and an ability to adapt to diverse approaches and needs of those we work - colleagues and volunteers alike.
The client requests no contact from agencies or media sales.
Do you enjoy meeting and talking to people? Are you a warm, outgoing person and an excellent listener?
We are seeking an Advice Worker to deliver low vision equipment and accessibility advice and support, from our Cambridge Centre and across Cambridgeshire.
The role is also responsible for driving our company vehicle across the county, taking our equipment and accessibility services into communities (on devices such as smart speakers, smart phones and tablets) and delivering a range of services wherever required.
Knowledge and experience of low vision and blindness and low vision equipment and accessibility, is desirable but not essential as full training will be given.
Join CamSight's friendly, dedicated, passionate team and enjoy our key benefits:
· 25 days annual leave (pro rata for part time staff)
· Additional day Birthday leave
· Additional leave between Christmas and New Year
· Paid Bank Holidays (dependant on working pattern)
· Flexible and blended working
· Company Pension Scheme
· Employee Assistance Programme (EAP)
· Long service leave entitlement after 5 years of service
· Free sight test.
If you are keen on joining our forward looking, successful and thriving organisation and taking the next step in your career, then apply now.
The client requests no contact from agencies or media sales.
Purpose of role:
To excel against targets in the provision of an effective supported Money Advice debt casework service that is compliant against quality standards including the MaPS quality of advice framework; ensuring that clients receive their full entitlement to all benefits, receive appropriate financial capability support and experience a positive customer experience from Citizens Advice Liverpool.
To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision.
To be appointed as a Money Advice Caseworker, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.
About us
The first Citizens Advice opened in Liverpool on 4th September 1939, established in the aftermath of the first world war and provided, amongst other initiatives, a casework service for families in need.
Since then, we have continued to grow as a frontline service, finding innovative solutions to the advice needs of our community through free, confidential and independent advice and information services.
Citizens Advice Liverpool is a charity, dependent on a workforce of paid staff and over 120 trained volunteers. We operate over four permanent sites (Belle Vale, Garston, Walton & Wavertree) and over 30 outreach locations in the city, which we are continually reviewing to ensure we are reaching the people most in need of our services. We have also developed a mobile phone app which acts as a single point of access for Citizens Advice in Liverpool, showing where to find advice in real time, access to self-help information, and telephone, WhatsApp, email & webchat advice.
We are a member of "National Citizens Advice", which provides the extensive information system we use to advise clients and sets standards for advice, training, equal opportunities and accessibility in our offices.
We receive funding from Liverpool City Council; which helps support our generalist advice service which gives advice on a wide range of subjects such as; benefits, work, debt & money, consumer, family, housing, law & courts, immigration and health. We also receive funding from other major contributors which helps run our specialist advice projects.
Salary: £33,930 – £37,700 per annum pro rata + 8.5% pension contribution after successful completion of probation period.
Hours: Full-time or Part-time, minimum 3 days per week
Contract type: Permanent
Location: Battersea Library and home-working
Are you an experienced advice manager, or an advice supervisor looking to progress in your career? Are you passionate about helping others and looking for a challenging and rewarding role?
We are looking for a motivated individual to join our team as a Service Manager. This crucial role involves overseeing some of our health-related projects that work with health partners to get advice to people in the community who are most in need. These projects include the following; our Patient Welfare Advice Service – taking referrals from local GPs and social prescribers, our Community Mental Health Transformation Project – linking those experiencing poor mental health with welfare advice, plus others as required.
What will I be doing?
Make an impact every day by…
- Leading health projects, working with health partners to improve access to our advice services.
- Managing CAWs relationship with funders and commissioners; ensuring that reports and returns are completed to time and contracts are complied with - with a view to sustaining and potentially expanding funding for our projects and services.
- Ensuring the delivery of high-quality advice and information as part of these projects and services within the aims, policies, procedures and principles of the Citizens Advice service.
- Leading staff and volunteers to effectively perform their duties and responsibilities and ensure that advice staff and volunteers are supported, supervised, recruited and trained to perform their roles.
- Working collaboratively with the Management team, contributing to regular meetings developing services across the organisation.
What skills are we looking for?
We are looking for an empathetic and knowledgeable candidate with some experience in supervising advice staff and volunteers and an understanding of how funded projects work.
Citizens Advice Wandsworth is passionate about promoting equality, valuing diversity and working inclusively. We welcome applications from all suitably qualified persons particularly people with Disabilities and Black, Asian and Minority Ethnic applicants, as these groups are currently under-represented in our workforce.
What will I gain?
You will be part of a fast moving and exciting organisation, and part of a diverse and friendly team who are passionate about supporting people through hardship.
Here at Citizens Advice Wandsworth, we have a strong commitment to professional development and continuous training to help you develop and progress in your role.
We also offer these benefits:
- Access to training courses and professional development opportunities.
- Maternity, parental and caring leave paid above the statutory minimum.
- 8.5% pension contribution (after successful completion of your probation period).
- Access to an Employee Assistance Programme and clinical supervision.
- Cycle to Work scheme.
- Childcare voucher scheme.
- Generous leave entitlement, we give 25 days annual leave (with regular increases based on length of employment) plus public holidays and time off between Christmas and New Year.
- Option of flexible working arrangements where possible
For further information about the role and an application form, please visit our website via the apply button
Closing date: Monday 22nd April 9am
Interviews will be held: Thursday 25th April
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you driven by the desire to make a difference? Join our Advice & Support Team at Providence Row and support those at risk of homelessness.
About us: Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home. We work with those affected by homelessness and those vulnerably housed in Tower Hamlets, offering an integrated service of housing advice & support, access to substance use, physical & mental health services, as well as, training and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life.
About the role
- Delivering support to people who are experiencing homelessness and are rough sleeping in the borough of Tower Hamlets.
- Conducting person-centred assessments with those who self-present at the service for support
- Agree plans, in conjunction with service users, to move into accommodation and access specialist services which will address the underlying causes of their homelessness.
- To make referrals into Tower Hamlets and Pan-London local authority housing options services, using Homeless Reduction Act
- To work with partner agencies to provide joint support to service users where appropriate
- To build relationships with housing providers and the private rented sector, to increase the portfolio of affordable referral routes into accommodation.
- You have excellent communication skills and can create positive working relationships with a wide range of people, including external services.
- You will support the development of the service and ensure that you are delivering a solution-focussed and strength-based approach.
Benefits
- 27 days holiday plus bank holidays
- Generous pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Monthly reflective practice
- Wide range of learning & development opportunities
To apply: Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
The client requests no contact from agencies or media sales.
Job Title:Finance Manager
Location: Hemel Hempstead
Salary: £35 – 40k pro rata
Job Type: Part Time, Permanent. 22.5 hours per week (Office days 2, 1 day choice of homebased or office)
About us:
Playskill is an award-winning specialist early intervention charity supporting pre-school children with physical disabilities and delays, and their families, in Hertfordshire. We are the only charity providing this type of support, free of charge, in the county.
Since 2006, our highly qualified and experienced team has supported over 440 physically disabled children and their families to access specialist therapy, advice and support, with the end goal of supporting the children to reach personal development milestones and to achieve better life outcomes.
About the role:
Skills and Experience Required:
· Previous experience as a Finance Manager in a similar role
· Experience in preparing monthly management accounts and year-end accounts for
audit
· Solid knowledge of financial and accounting procedures
· Excellent organisational skills, able to prioritise and manage work to deadlines.
· A team player, proactive in supporting and communicating with finance and non-
finance colleagues
· Part-qualified from a recognised accountancy body
· Experience with Xero
· Experience in overseeing payroll processes
What we can offer you
The role is for 3 days per week, we will require you to be office based (Hemel Hempstead) on a Tuesday and Wednesday with the third day worked flexibly/remotely. You will be part of a supportive Senior Management Team helping to drive growth as we plan for the next 5 years of our development.
Benefits
· Wellbeing support
· Supportive colleagues
· Pension
Diversity statement:
Playskill is an equal opportunities employer and has a high number of team with caring responsibilities and is keen to encourage applicants from a diverse number of backgrounds.
Safeguarding statement:
Playskill is committed to the safeguarding and welfare of all children and young people. We expect all staff to share this commitment. Playskill has a full safeguarding policy and expects all staff to undergo safeguarding training and DBS checks.
Deadline for applications: 9am, Friday 5th April 2024
Interview date: 18th April 2024.
Interview location: Hemel Hempstead
Reg Charity no 1198233 (formerly 1122745). Funded by The National Lottery Community Fund.in
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Across England and Wales, YMCA runs as a federation with 80+ local YMCAs working independently to support young people to belong, contribute and thrive in their communities, collectively supporting more than 375,000 young people each year.
YMCA’s work spans Housing, Family & Youth Work, Health & Wellbeing, Support & Advice and Training & Education, and we are the largest provider of safe, supported accommodation for young people in England and Wales, providing a home for more than 20,000 people experiencing homelessness each year.
YMCA England & Wales acts as the national council, supporting each local YMCA within our federation, enabling the development of national programmes and acting as a national voice with Government and decision makers.
We are looking for a corporate fundraising specialist to join the team at YMCA England & Wales at a very exciting time. In the last year alone, we have launched two new multi-year partnerships and tripled income in the Corporate Partnerships function.
The successful candidate will join a supportive, highly ambitious and growing team, and play a key role in implementing our new Corporate Partnerships strategy.
In the last year, we have launched two new multi-year partnerships and tripled income in the Corporate Partnerships function. In January 2024, we restructured the Fundraising team and committed to resourcing functions to best support continued growth.
As Fundraising Manager (Corporate Partnerships), you will:
- Account manage key, strategically important corporate partnerships and relationships, responsible for meeting associated income targets, providing excellent stewardship and delivering growth;
- Identify and develop potential new business relationships and funding opportunities for YMCA England & Wales; and
- Support the implementation of the corporate fundraising strategy, to build YMCA’s reputation as a charity partner and maximise value from existing and potential corporate supporters.
The successful candidate will have excellent commercial awareness, strong communication and interpersonal skills and a demonstrable track record in achieving income targets through corporate fundraising.
To apply for this role, please submit your up to date CV. A cover letter is a great supporting tool for your application.
Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates, who are currently under-represented throughout YMCA England & Wales. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
The client requests no contact from agencies or media sales.
JOB PURPOSE: As Supporter Engagement Manager, you will lead the Supporter Engagement Team developing the strategy for delivering exceptional donor journeys for our supporters. You will be responsible for leading on delivering excellent customer service, ensuring that all supporters are engaged with appropriately and receive exceptional supporter care and are encouraged to continue their support. Data capture, accurate income processing and timely thank you acknowledgements are key to this role. Managing and evaluating the trends of our supporters through this captured information to better engage people with the charity long term. You will continuously improve processes and procedures to ensure all our donors and supporters have a great experience supporting Bluebell Wood Children’s Hospice.
SALARY: BAND L £36,334
MAIN DUTIES & RESPONSIBILITIES
· Develop and implement a Supporter Experience strategy, consulting with colleagues from across the charity to set clear long-term and short-term objectives, with KPI based engagement targets.
· Monitor and review team performance against these and provide regular reports to the Income Generation and Communications Director.
· Recruit and manage your team effectively to deliver excellent supporter engagement across all channels including telephone, email, postal and social media enquiries.
· Manage and support the reception department for the Hospice, ensuring that this functionality delivers the key objectives set out by the Supporter Engagement strategy, proving excellent family and customer experience at every touch point.
· Carry out regular one to ones and appraisals and have clear objectives and meet agreed KPIs, within agreed timescales.
· Be responsible for ensuring supporters receive the highest standard of customer service and that all Bluebell Wood fundraising income is processed, thanked, and banked in a timely manner.
· Ensure all requests for materials from supporters are fulfilled in line with the specific supporter journeys and provide support and advice to our supporters with their fundraising activity.
· You will be responsible for the Supporter Engagement budget; setting, monitoring, and reporting on income and expenditure. Taking action to address overspends, manage resources, and capitalise on opportunities.
· Be an active member of the Income Generation management team, working to devise and deliver a clear supporter experience and create effective and engaging supporter journeys for all audiences.
· With your team ensure timely and compliant recording of financial and personal information.
· Lead on the monitoring, reviewing and standardisation of processes for recording, banking and acknowledgement of income, supporter contact and preferences, complaints, and enquiries.
· Ensure the Supporter Engagement Team adhere to GDPR and all other appropriate regulatory and legislative guidelines.
· Take responsibility for the recording of fundraising income onto the CRM and produce reports and analysis when required. Working closely with Finance to regularly check compliance with audit requirements and review and code all income correctly.
· When required, provide the Income Generation and Communications Director with timely information to address the resolution of all complaints received ensuring satisfactory conclusion, recorded learnings.
· Keep abreast of developments and remain up to date on changes in supporter care protocols to ensure the organisation remains at the forefront of Supporter Experience within the sector.
· Provide support to the wider fundraising team by attending events and representing Bluebell Wood at supporter events/engagements/conferences.
· The Supporter Engagement Team will act as the volunteer supervisors for the fundraising team, supporting with the administration and co-ordination.
· Attend relevant external events to represent the Supporter engagement team and support with data acquisition targets.
The client requests no contact from agencies or media sales.
The purpose of the role
This is an exciting opportunity to play a crucial role in the theatre’s new Stories Start Here campaign, building on our successful major donor fundraising programme. As the key relationship manager for a portfolio of some of our closest and passionate supporters, the Major Gifts Manager makes a vital contribution to this growing income stream. By identifying, cultivating, soliciting and securing major gifts of £25,000 and more, and working collaboratively across the department with other fundraising teams, there is lots of scope to build on your existing fundraising experience to develop an engaged and generous portfolio of major donors.
The successful candidate will have the following:
- Experience in a fundraising capacity, with a successful track record of meeting targets and personally soliciting and securing 5-figure+ philanthropic gifts.
- Evidence of relationship management to proactively develop a portfolio of prospects employing creative strategies to engage them.
- Demonstrable prospect research skills.
- Evidence of ability to write persuasively, and experience of creating compelling fundraising materials.
- Excellent interpersonal skills with the necessary listening, facilitation, negotiation, and diplomatic skills to represent the NT, and to achieve immediate credibility and influence with high net worth individuals, and internal and external stakeholders.
If that sounds like you, this may be the role for you!
Working with us will give you...
-
Complimentary staff tickets for shows and NT Talks and Events, subject to availability and policy.
-
Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to local childcare providers & gyms on and around the South Bank)
-
Access to interest-free season ticket loan and Cyclescheme partnership
-
Pension schemes with Legal & General and NEST
-
Sabbatical option, subject to agreement and policy
-
Generous sick pay
-
Family-friendly employer with supporting policies
-
Hybrid and flexible working, subject to agreement and policy
-
Training and Development Programme via e-learning platform, and specialist in-person training relating to role.
-
On-site Occupational Health and welfare support
-
Free-to-access Employee Assistance Programme, enabling counselling and mental wellbeing support, financial and legal advice, and advice on caring responsibilities.
-
On-site staff canteen and bar
-
Staff networks including Amplified: The Ethnically Diverse Network; Disability Staff Network; LGBTQ+ Network; Parents and Parents & Carers Network
-
The NT is also a member of Parents and Carers in the Performing Arts (PiPA)
Please note
The closing date for the receipt of a completed application is Monday 8th April 2024 at 12 noon.
We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.
People Department 2024
The client requests no contact from agencies or media sales.