Job Summary

Gaddum is seeking a dedicated and engaging leader to oversee elements of client services for those aged over 18. The post holder will ensure people who need support can access it, when they need it and hold all of us to account against our Clinical Governance requirements. Qualified in Social Work, or other relevant community, health and social care qualification, the post holder will have a demonstrable history of delivering or overseeing community programmes in diverse populations.

The Brent Irish Advisory Service (BIAS) has supported London’s largest Irish Community in Brent for over forty years. We would like to appointment a dynamic, enthusiastic Advice Outreach Poverty Worker to provide a hands-on approach to the delivery of BIAS core generalist advice service. This is an exciting opportunity for someone already working in the sector  to help shape and lead our community services.

BIAS is a small charity but makes a real difference helping turn people’s lives around and going the extra mile. The main problems we deal with relate to housing, welfare and poor health within our community. We believe passionately that the Irish community should be supported to access rights and entitlements to services. You will need to have strong people skills as you will be working with a small, but friendly staff team and excellent organisational abilities to ensure project deadlines are achieved.

In the current pandemic situation, our service is currently being delivered remotely. The post-holder will be expected to combine working from home and attending the office as needed to meet service needs, which may change as the longer-term Covid-19 situation becomes clearer. BIAS also delivers  an Active Ageing club weekly.

Why you should work for BIAS 

• We are a dynamic small Charity supporting the UK’s largest Irish Community
• We are firmly driven by our principles and ethos to help an often “forgotten Irish” community.
• We have a good reputation with our funders and our clients, and support approximately 400 people each year in our community.
• We consider our employees an asset with opportunities for training and development
• There is a great atmosphere and good staff morale
• Having a strong Irish connection is definitely a help but not essential but you must be able to relate to the cultural and health needs of the Irish Community. 
• Your skills, experience and enthusiasm will help BIAS to continue to grow and develop
• 25 days holiday- plus discretionary Christmas Holidays (based on FT post)
• Contributory Pension

The above role is supported by the City Bridge Trust and is part of a five-year grant funded post (which will be subject to yearly performance reviews for continuation).

The deadline for receipt of applications is Monday 26 April 2021. Please see the Job Description attached to this advert. BIAS does not accept CVs. Please email application to us details enclosed in pack.

Please note at this time interviews may be conducted on a video conferencing platform and expected approx. within 3 weeks of the closing date.  All candidates invited to interview will be required to provide documentary evidence of their right to work in the UK in order to comply with the statutory requirements.

Advice Session Supervisor required to support the Service Delivery Manager (SDM) in the delivery of Citizens Advice Lindsey’s telephone and digital advice services across all our current and future telephone advice projects in line with; service key performance indicators, quality standards and customer satisfaction.

Citizens Advice Lindsey currently delivers a number of Generalist Advice telephone services including Adviceline, Help2Claim and help through hardship projects across East & West Lindsey with a team of 9.5 FTE telephone advisers. 

Hours: 37.5 hours, Mon-Fri, 7.5 hrs per day between 8am-6pm

Main base: Gainsborough

Contract: Permanent

Salary range: £22,093-£24,093 dependent upon experience

HOW TO APPLY: Send a CV and covering letter (detailing how you meet the person specification) to Citizens Advice Lindsey

Our Mission at Age UK Hillingdon, Harrow and Brent is to make later life better in Hillingdon, Harrow and Brent. Our values underpin everything we do and our desire is to highlight what is positive about age. We are passionate about making Hillingdon, Harrow and Brent great places to grow old in.

We are looking to recruit an experienced person-centred leader who is passionate about delivering services that make a difference to older people’s lives. You will have responsibility of maintaining a high level of service delivery with impressive outcomes. You will lead a team of staff who have specialist Information and Advice (I&A) knowledge, skills and experience. You will be highly organised and able to make decisions and use your initiative. The role will also involve monitoring service processes, systems, and workforce capacity to enable us to identify areas for change and improvement. Knowledge and experience of quality management systems is necessary.

The purpose of the role is to manage and deliver the day to day operations. Operating across three London boroughs, the team has had to adapt to challenging conditions over the course of the pandemic and is now working to transition back to a new but different ‘normal’. Now we want to go further: to reach more people, to help them to connect with others and build new opportunities, to be even more personalised in our approach, achieving better outcomes whilst also improving quality and user experience.

In the year prior to the pandemic the team supported more than 4,500 clients and supported more than £1.75 million in welfare benefits claims. Since the pandemic the team have adapted to provide the first point of contact for the organisation and supported and enabled access to food, essential shopping, prescriptions and much more as needed at different stages of lockdown. This work is supported by more than 40 volunteers.

The opportunities to make a difference are huge. If you think so too and think you have what it takes to be successful as Information & Advice Services Manager, we are keen to hear from you.

Age UK HHB is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

Age UK HHB is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

We offer a range of benefits including 26 days annual holiday plus bank holidays, a competitive pension with employer contribution of 5%, a health plan and 5 days per year commitment to learning and development.

Citizens Advice Waverley is a local independent charity providing free, impartial confidential advice to people across the borough of Waverley. It runs advice offices in Cranleigh, Farnham, Godalming and Haslemere.

We are looking for people interested in working as Advice Session Supervisors to provide cover as required across our four offices. This role includes:

– running the daily advice session, including managing the schedule of client appointments

– supervising the work of a team of volunteer advisers, including providing the support for to new volunteers and

– in conjunction with the Advice Services Manager, ensuring the high quality service delivery and advice standards are maintained, including through checking and providing feedback on written records or advice provided by volunteers.

We are ideally looking for people with recent generalist advice experience in a Citizens Advice setting, or an equivalent advice service, with excellent communications skills and a commitment to delivering high quality advice service. But we will also happily consider suitable candidates without this experience who are willing to learn on the job.

These appointments will be permanent, subject to the continued availability of funding.

Manager, Full-time (37.5 hours*)

Salary £32,154 pa (pro-rata if part time), pension scheme, 25 days annual leave

Are you an experienced manager, a good listener and excited about the idea of going out and talking with local people and communities across Somerset? Are you passionate about empowering people to have their voices heard?  Are you a confident spokesperson who could influence local health and social care decision makers? If you answered yes to these questions you could be part of our team.

Here at Healthwatch Somerset, we are passionate about having a health and care service which is shaped by the people who use it. We’re the county’s independent health and care champion and we exist to make sure people are at the heart of care.

We’re looking for someone to lead and coordinate a small team of staff and volunteers and to work in partnership with the Healthwatch Somerset Local Board to deliver our work plan.  You will be someone who shares our passion and commitment to ensuring local people are heard and able to influence the development of services.

You will have experience of leading a team and have an understanding of health and social care issues facing the NHS, local authorities and other service providers.  The role will include leading the day to day activities of Healthwatch Somerset such as developing and overseeing its work programme, managing staff and volunteers as well as developing engagement activities in the county.

The successful post holder needs to have a genuine commitment to involving local people in our important work, the ability to inspire and motivate staff and volunteers, as well as good planning and listening skills and be a confident spokesperson for Healthwatch Somerset.

If you want to know more, visit our website and download our job pack.

In return we offer 25 days annual leave plus bank holidays, a generous contributory pension scheme, comfortable office accommodation in Bridgwater and flexible working practices.

*Fewer hours would be considered to a minimum of 30 hours per week.

The Finance Manager reports to the Chief Officer with responsibility for the accurate and effective operation of the organisation’s financial systems to ensure that the Chief Officer, Treasurer and Trustee Board have the information they require to manage the organisation’s finances effectively and efficiently. The Finance Manager works in line with the aims, policies and principles of the Citizens Advice service, and in line with Companies House and the Charity Commission.

CADAT is an increasingly complex not-for-profit organisation with various funding streams (restricted and unrestricted funds) to deliver a wide range of projects to local residents in need of advice and support. The organisation has significantly grown in recent years, and funded projects now make up the majority of our income, but it is important that we maintain our core generalist advice service, for which funding is less secure. The Finance Manager has a crucial role in helping other CADAT staff understand our current financial position, whilst planning ahead to maximise grant funding and maintain our vital services.

The post holder will be located at our main office in Diss, but home working is currently strongly encouraged. The applicant will need to demonstrate a good grasp of technology, but training will be offered in Citizens Advice systems.

The closing date for applications is Monday 26th April.  Interviews will be held remotely by video call in the week commencing 3rd May.

Want to chat about this role?

If you want to chat about the role further, you can contact Mel Jones, Chief Officer.

Contact information and further details about this opportunity are available on our website via the Apply button.

We are looking for two motivated, well-organised and approachable individuals to join our Advice Team on a fixed-term twelve-month contract. The Advice Team is a crucial part of New Horizon’s services that support thousands of young people across London facing homelessness because of family breakdown, domestic abuse, poverty, experiences of violence, or war and persecution in their home country.

The post-holders will work to deliver our brand-new accommodation project, the first of its kind, delivering high quality, youth-specific emergency provision to young Londoners aged 18-24. Your role will be to offer advice and guidance to young people staying at the project, empowering them to move on efficiently into long-term accommodation and out of homelessness. The project will be delivered in partnership with DePaul and require collaborative working with a number of other stakeholders including specialist advice services, referral agencies and funders. You will be required to work regularly both from the project’s site in Hounslow and remotely from home.

Successful applicants will have the skills to effectively engage with and progress a complex caseload of young people who are currently homeless or at risk. To excel in this role you’ll need a broad knowledge of housing and homelessness, experience in delivering specialist advice services, and the ability to produce high-quality work within tight deadlines.

Please note, we will be reviewing applications regularly before the closing date and may close recruitment early if we receive a high number of suitable applications. We recommend submitting your application as soon as possible.

For as long as young people are homeless or in need in London, we will be on a mission to give their potential a home. If you share our mission, values and commitment to young people, we want to hear from you.

Responsible to the Housing Advice Specialist Caseworker and Project Leader for the provision of a housing advocacy and advice service to members of the public experiencing housing difficulties as a result of Covid 19.

Please note this Temporary Post is funded by the National Lottery for 6 months only.

Client Advice Duties

Providing information, advice, advocacy, and assistance to clients with housing, and housing related problems.

Acting as a lay advocate for SHARP clients, when appropriate in the courts and at Tribunals.

Maintaining accurate client files and casework monitoring records using the Advice-Pro casework recording system.

External Liaison

To negotiate regularly with Local Authorities, the DWP, Housing Associations, Solicitors, and other bodies, deciding the relevant level of officer to contact.

To provide advice, information, and guidance on housing related matters to other workers within statutory or voluntary agencies.

Training and Information

To offer appropriate training either alone, or in conjunction with other members of staff to external agencies to promote a better understanding of housing legislation, policy, and practice.

Policy and Development

To participate in meetings relevant to the running and development of SHARP.

To maintain an up to date knowledge of housing law and an awareness of current legal issues.

To implement and develop the SHARP's Equal Opportunities Policy.

To observe the SHARP's Health and Safety policy and procedures.

To report to the Board on the operation of the service as appropriate.

Financial Duties

Is a signatory to the SHARP office cheque account.

Makes decisions regarding payments to clients from this account and ensures that all such payments are properly recorded.

Makes petty cash payments in accordance with guidelines established by the Board and ensures that all such payments are properly recorded.

Other Duties

The post holder will be self-servicing in the production of letters and reports.

To undertake such other duties as may be reasonably required.

Director of Development Job Description

Hours:                        22.5 - 37.5 hours per week (negotiable)

Salary:                          £40k per annum (Pro-rata)

Reporting to:               Chief Operating Officer

Location:                    Cornerstone, Mercy UK, West Yorkshire 

Application Deadline:   Open until a suitable candidate is found 

Interview:                    Applicants deemed suitable for the role will be invited to engage with

                                        key members of the team before consideration for a Formal interview

Interview dates are:    27th April, 29th April, 17th May

Please note: This position carries an Occupational Requirement (OR) on the grounds of religion and belief in keeping with current guidance. The post holder must demonstrate an active Christian belief and value system in line with Mercy UK’s core objectives and values. 

Here at Mercy UK we have a passion for God, passion for people and passion for excellence – this means we are committed to becoming an organisation where team members feel supported, valued and challenged to deepen their personal and professional growth. As an agile and fast-moving team, we seek to give our very best to what we do in attitude and activity.

As the Director of Development, you are a strategic member of the Senior Leadership Team, working collaboratively with peer members in directing significant and strategic business development plans. As an innovative director, you embrace ambitious financial targets and confidently lead on the production of professional high-value fundraising and trading proposals and hold a good track record of success.

You are a discerning leader, highly motivated at the prospect of shaping fundraising and communications for Mercy UK at a pivotal stage in the charity’s growth.

Your experience in communications enables you to inject the Mercy UK ‘voice’ in both internal and external communications, both written and spoken and in doing so, you are able to engage and retain stakeholders as integral players in the Mercy story.

Citizens Advice Hounslow is a well-respected charity, operating in the London Borough of Hounslow.  Thanks to our amazing team of staff and volunteers, we support over 8,000 clients a year through our face to face, phone and digital services. However, in the current circumstances, we are mainly operating remotely.

We are seeking to recruit an experienced Advice Supervisor or Caseworker with experience in a supervisory role to:

• support and supervise advice sessions (currently all services are running remotely, mainly by phone)
• check advisers’ work at generalist level
• give advice to clients if required, according to service needs, dealing with own casework
• ensure high quality of advice is maintained at all times
• promote and take up research & campaign work in accordance with the aims and principles of Citizens Advice
• carry out any other duties compatible with the role as and when required

For more information about the role please download the Job Description and Person Specification.

Please note: we are unable to respond to applicants who have not been shortlisted. We reserve the right to close this vacancy as soon it has been filled, therefore if you are interested please submit your application as early as possible.

Citizens Advice in Somerset have exciting Advisor opportunities

(with some home working)

Citizens Advice Somerset is a collective of five Citizens Advice charities that work closely together to provide the very best advice on issues affecting individuals and families.  Whatever problem someone seeks our advice on, we value diversity, champion equality, challenge discrimination and help people to find a way forward.

Together the five charities ensure that everyone living in Somerset has quick and easy access to accurate advice.  Our partnership working enables us to share best practice, be more accessible for the people who need us most and operate as efficiently as possible.  This is an exciting time to become involved in a progressive collective of forward-thinking charities determined to deliver the best support to Somerset residents.

Right now, we are looking to build our teams with these exciting appointments;

• Universal Credit Adviser (6hrs pw) based in Taunton (candidates may also want to apply for the Debt & Benefits post below)
• Debt & Benefits Adviser (15hrs) based in Taunton

Please note- closing dates vary from role to role.

You will be a team player, flexible and friendly, with good IT skills and ideally have a good understanding of advice and social welfare law.  Training and induction will be given, and all suitable candidates will be considered.

Roles may include some home working, and may support the work of more than one base.  If you feel that more than one of the vacancies suits your skills and experience, then please apply for all that interest you.  We will consider job share.

To find out more about each opportunity, the skills and experience we are looking for, the closing date and how to apply, please visit our website via the Apply button.

Good luck! This is an exciting to be joining Citizens Advice in Somerset.

Are you a skilled fundraiser looking to make a significant social impact through your work?  Do you want to help empower and support people who have experience of mental health issues by contributing to the sustainability of a leading mental health charity? 

Job Title: Fundraising Manager
Contract Length: Permanent (six-month probationary period)
Hours: 21 hours per week
Line Manager: Operations and Business Development Manager
Location(s): Salford
Salary: £28,000 (pro rata)

As the Fundraising Manager you will build and maintain relationships with trusts, community members and major donors whilst working alongside the Business Development Manager to develop and implement new and exciting fundraising opportunities and oversee and manage these projects. You will be a driving force at functions and events and be responsible for spearheading social media campaigns and the other communication activities including the charity’s website.

Your main duties and responsibilities will include but are not limited to:

• Identify leads for fundraising opportunities and high value donations
• Develop community fundraising strategies
• Support individual supporter fundraising
• Support all communications activities, including ensuring that the Mind in Salford web and social media channels are kept up to date.
• Participate in appropriate networking activities and identify advantageous opportunities

An enhanced DBS check and comprehensive references will be required.

We are committed to equal opportunities, value diversity in our workforce and aim to recruit a workforce that reflects the communities we serve. We encourage applications from everyone irrespective of age, disability (including those with lived experience of mental or emotional distress), gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Closing date for applications: 9th May 2021

No agencies please.

Ealing and Hounslow CVS is currently recruiting for a Volunteering and Community Development Manager.

Application deadline: 23.59 (GMT) 15 April 2021

Salary: £33,000 inclusive of OLW Allowance FTE (Pro Rata 21 hours per week)

PURPOSE OF THE POST
The role will report direct to the Chief Executive Officer and manage the delivery of volunteering services
in Ealing and Hounslow. Additional to the core delivery of contracts and grants, the role will also be
responsible for the management oversight of West Ealing Community Managed Library (CML) and home library services. The role aims will be to support local Ealing and Hounslow organisations and communities with volunteering and youth social action initiatives. The post will also come with the responsibility of successful mobilisation of library services and will require close management of a staff team to achieve KPI’s and service
targets.

MAIN DUTIES AND RESPONSIBILITIES
• Work closely with Ealing and Hounslow councils, communities, project partners and volunteers
to deliver a professional, high-quality Volunteering service for both Ealing and Hounslow
Boroughs.
• Create a new Volunteering Communications and Marketing Plan to include working with local media and social media platforms.
• Develop Social Action activities throughout both boroughs including crowd-funding opportunities.
• Create micro/digital/flexible volunteering opportunities including “one-off” engagement activities.
• Develop and manage West Ealing Community Managed Library to build a positive and successful new environment in which community involvement and volunteering is paramount.
• Promote and create a wide range of volunteering opportunities within the Library, recruit, train
and support new volunteers and create a positive working environment where volunteering is
purposeful, rewarding and valued.

OTHER DUTIES
• To oversee and manage a high-quality volunteer recruitment and brokerage service in Ealing
and Hounslow and develop new volunteering opportunities among VCS groups, public sector
organisations and local businesses including creating corporate volunteering opportunities.
Identify new opportunities to ensure that local residents from hard-to-reach communities or
isolated areas of both boroughs have access to volunteering opportunities.
• To establish an ongoing programme of public engagement activities including marketing and
promoting volunteering to local residents, VCS groups and businesses; publicise the Library’s
services and events.
• To manage a programme of workshops, training events and forums including Introduction to
Volunteering forums at venues throughout both boroughs including at the Library.
• To manage supported volunteering programmes for those with physical and mental health
conditions and provide more intensive support including delivering 1:1 brokerage appointments
with trained volunteer coordinators.
• To manage the production of a bi-monthly volunteering e-news for both Ealing and Hounslow
boroughs and the library for VCS groups to share ideas and best practice and raise the profile
of volunteering by producing other regular free publications and also ensure that the website is
current and regularly updated.
• To establish quarterly local volunteer forums throughout the borough, comprised of local
volunteers, reps from local VCS groups and corporate volunteers and create the opportunity to
participate in local decision-making processes
• Ensure the provision of advice to VCS groups to embed consistent policies and procedures and
practices, including fair and effective safeguarding and recruitment procedures within their
organisation.
• To manage and coordinate regular events to promote volunteering (including volunteer award
ceremonies and the celebration of local “volunteer heroes”).
• To identify funding opportunities and prepare applications to local and regional funding bodies.
• To produce professional and timely monitoring and evaluation reports relating to all volunteering
programmes including budgetary reports.
• To recruit and supervise a regular team of volunteers to assist in the work of Ealing and
Hounslow in-house volunteering services and all other Ealing and Hounslow CVS services.
• To provide supervision and ongoing support to individual volunteers, maintaining a
comprehensive volunteer training programme at West Ealing library and develop successful
strategies for the retention of existing volunteers. Implement effective volunteer management
systems and ensure accurate and auditable volunteer records are maintained
• Ensure that volunteer rotas are well managed so that the Library has a sufficient workforce,
coordinating day to day volunteer activity and dealing with any operational matters.
• Organise and service meetings of the Library Steering Group to build effective working
relationships with members and support them to organise a varied programme of social, cultural
and recreational activities tailored to meet the needs of the local community.
• Work closely with the LB Ealing Library Service to ensure that West Ealing Community Library
maintains the required standard of library resource. Ensure that operational and administrative
procedures are in place to run the library efficiently and in line with agreed standards, including
unlocking and locking the building, and liaising with partners, Take due care of your own health
and safety and that of others in the working environment.
• Work in partnership with a range of service providers, facilitate joint working and promote the
Library as a venue for delivering their services, activities and events. Ensure that the Library
addresses the needs of communities that are culturally, economically, or socially
disadvantaged.
• Ensure that the Library’s visibility is established and maintained, and that all of its marketing
materials, such as websites, hard copy materials and social media are kept up to date.
Marketing and promoting projects and new initiatives as they develop.
• Undertake any other duties as may be reasonably required and are within the scope, spirit and
purpose of the job.

CORPORATE RESPONSIBILITIES
• To ensure that Equal Opportunities and all other EHCVS organisational policies are actively
implemented and adhered to in all areas of your work.
• To work with EHCVS staff and volunteers towards the effective achievement of the
organisation’s objectives.
• To ensure all volunteers working with you are given appropriate induction and to provide
information and support for all volunteers working for EHCVS

MANAGEMENT AND SUPPORT
• The Volunteering and Community Development Manager will report to Ealing and Hounslow
CVS Chief Executive. The postholder will be expected to participate in monthly line
management supervision sessions. The postholder will be based at West Ealing library but will
work regularly throughout Ealing and Hounslow.
OTHER DUTIES
• To work with colleagues to review and routinely maintain records on the organisation website
and databases.
• To represent the organisation at network meetings throughout London as required.
• Work within all of Ealing CVS policies
• Work efficiently within administration and communication protocols to ensure that
organisational systems and procedures are implemented.
• Undertake other tasks from time to time as appropriate and required by management in line
with the goals of the organisation.
• Support Ealing and Hounslow CVS’s mission, vision, values and strategic objectives.

TERMS AND CONDITIONS
The postholder will be employed for 21 hours per week. The post is offered at a salary £33,000 FTE
p.a.
The postholder will be entitled to 25 days annual leave pro rata in addition to bank holidays. A flexible
hour’s scheme will operate (subject to the demands of the service) and the postholder will be expected
to attend occasional evening and weekend meetings. Time off in lieu of additional hours will be offered
for any additional hours worked.
The post is subject to a three-month probationary period. EHCVS offers staff access to a stakeholder
pension scheme with up to 3% matching employer contribution following successful completion of the probationary period.